Cisco Systems DPC3000 User Manual

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Cisco Model DPC3000 and EPC3000

DOCSIS 3.0 Cable Modem

User Guide

In This Document

IMPORTANT SAFETY INSTRUCTIONS ...............................................................

2

FCC Compliance .........................................................................................................

7

Introducing the DPC3000 and EPC3000..................................................................

9

What's in the Carton? ...............................................................................................

11

Front Panel Description ...........................................................................................

12

Back Panel Description ............................................................................................

13

Where Is the Best Location for My Cable Modem?..............................................

14

What Are the System Requirements for Internet Service?..................................

15

How Do I Set Up My High-Speed Internet Access Account? ............................

16

How Do I Connect My Devices to Use the Internet?...........................................

18

How Do I Configure TCP/IP Protocol? ................................................................

20

How Do I Install USB Drivers? ...............................................................................

23

How Do I Mount the Cable Modem on the Wall? ...............................................

25

Having Difficulty? ....................................................................................................

28

Tips for Improved Performance .............................................................................

30

How Do I Renew the IP Address on My PC? .......................................................

31

Front Panel LED Status Indicator Functions.........................................................

32

Notices........................................................................................................................

35

IMPORTANT SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

20070112 SysInstaller 820 English

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

 

20070112 SysInstaller 820 French

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Cisco Systems DPC3000 User Manual

IMPORTANT SAFETY INSTRUCTIONS

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

20070112 SysInstaller 820 German

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20070112 SysInstaller 820 Spanish

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IMPORTANT SAFETY INSTRUCTIONS

Read These Instructions

Keep These Instructions Heed All Warnings Follow All Instructions

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.

The AC inlet on the unit must remain accessible and operable at all times.

Ground the Product

WARNING: Avoid electric shock and fire hazard! Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong.

The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges.

Protect the Product from Lightning

For added protection, unplug this apparatus during lightning storms or when unused for long periods of time. In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.

Eliminate AC Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.

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IMPORTANT SAFETY INSTRUCTIONS

Prevent Power Cord Damage

Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the cord exits from the apparatus.

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.

Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product.

Protect from Exposure to Moisture and Foreign Objects

Do not use this apparatus near water.

WARNING: Avoid electric shock and fire hazard! Do not expose this product to liquids, rain, or moisture.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Clean only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire.

Accessories Warning

WARNING: Avoid electric shock and fire hazard! Only use attachments/accessories specified by your service provider or the manufacturer.

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IMPORTANT SAFETY INSTRUCTIONS

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Refer all servicing to qualified service personnel.

Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

WARNING: Avoid personal injury and damage to this product! Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer or sold with the apparatus. When a cart is used, use caution when moving the cart / apparatus combination to avoid injury from tip-over.

20080402 Modem Cable w/out Battery

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FCC Compliance

FCC Compliance

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the cable company or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Scientific-Atlanta, Inc., could void the user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not intended for questions regarding the connection or operation for this device. Please contact your cable service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC

Cisco Model DPC3000 or EPC3000 DOCSIS

Rules. Operation is subject to the following two

3.0 Cable Modem

conditions: 1) the device may not cause

Model: DPC3000 and EPC3000

harmful interference, and 2) the device must

Manufactured by:

accept any interference received, including

Scientific-Atlanta, Inc.

interference that may cause undesired

5030 Sugarloaf Parkway

operation.

Lawrenceville, Georgia 30044 USA

 

Telephone: 770-236-1077

 

 

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

 

20060628 FCC Standard

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FCC Compliance

EU Certification Symbol

This product conforms to the following European directives:

-2006/95/EC

-2004/108/EC

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Introducing the DPC3000 and EPC3000

Introducing the DPC3000 and EPC3000

Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Cisco® Model DPC3000 or Model EPC3000 DOCSIS® 3.0 Cable Modem offers high-end performance and superb reliability at data rates up to four times that of conventional DOCSIS 2.0 (DPC3000) and EuroDOCSIS™ (EPC3000) cable modems. With your new DPC3000 or EPC3000, your Internet enjoyment, home and business communications, and personal and business productivity will surely soar.

This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPC3000 or EPC3000.

Benefits and Features

Your new DPC3000 or EPC3000 offers the following additional outstanding benefits and features:

Home Networking

Provides a high-speed broadband Internet connection that energizes your online experience and helps enable trouble-free downloading and sharing files and photos with your family and friends

Includes bridged Gigabit Ethernet (GigE) and 10/100BASE-T auto-sensing/auto- MDIX Ethernet ports. Some models also include a USB 2.0 data port for high-speed data services to other devices

Supports up to 64 users (1 USB port and up to 63 users on user-supplied Ethernet hubs)

Allows you to attach multiple devices in your home or office to the cable modem for high-speed networking and sharing of files and folders without first copying them onto a CD or diskette

Performance

Provides a faster connection to the Internet by incorporating four bonded downstream channels along with four bonded upstream channels, up to four times faster than conventional single-channel DOCSIS 2.0 cable modems

Enhances interoperability with most service providers by complying with the following specifications to deliver high-end performance and reliability:

-DPC3000: Designed to meet the specifications for DOCSIS 3.0 and is backward compatible with DOCSIS 2.0, 1.1, and 1.0

-EPC3000: Designed to meet the specifications for EuroDOCSIS 3.0 and is backward compatible with EuroDOCSIS 2.0, 1.1 and 1.0

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Introducing the DPC3000 and EPC3000

Design and Function

Features Plug and Play operation for easy set up and installation

Uses an attractive compact design and a versatile orientation to lie flat or stand vertically on a desktop or shelf, or mount easily on a wall

LED status indicators on the front panel provide an informative and easy-to- understand display that indicates the cable modem status and real-time data transmission activity

Includes the WebWizard graphical user interface for simple setup

Management

Allows automatic software upgrades by your service provider

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What's in the Carton?

What's in the Carton?

When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:

One Cisco Model DPC3000 or EPC3000 DOCSIS 3.0

Cable Modem

One power adapter with power cord

One CD-ROM containing the user guide and the USB drivers

One Ethernet cable (CAT5/RJ-45)

One USB cable (not included with all models)

If any of these items are missing or damaged, please contact your cable service provider for assistance.

Note: You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your cable modem.

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