Cisco Systems CPMICWIREDS User Manual
Size:
3.94 Mb
Download

C H A P T E R 9

Troubleshooting

This section provides troubleshooting information for the Cisco Unified IP Conference Phone 8831.

General troubleshooting, page 81

Phone administration data, page 82

Quality Reporting Tool, page 83

General troubleshooting

This section provides information to help you troubleshoot general problems with the conference station. For more information, see your system administrator.

Symptom

You cannot hear a dial tone or complete a call.

A conference station button is unresponsive.

Explanation

One or more of the following factors might apply:

You must log into the Cisco Extension Mobility Service.

The conference station has time-of-dayrestrictions that prevent you from using some features during certain hours of the day.

Your system administrator may have disabled the button on the conference station.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

81

Troubleshooting

Phone administration data

Symptom

The softkey that you want to use does not appear.

Barge fails and results in a fast busy tone.

Explanation

One or more of the following factors might apply:

You must change the line state (for example, go off-hookor have a connected call).

You must press More to reveal additional softkeys.

The conference station is not configured to support the feature associated with that softkey. Contact your administrator for more information.

One or more of the following factors might apply:

You cannot barge an encrypted call if the conference station you are using is not configured for encryption. When your barge attempt fails for this reason, the conference station plays a fast busy tone.

You have toggled on the Privacy softkey.

You are disconnected from a call that you joined using Barge.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Cisco CallBack fails.

The other party might have call forwarding enabled.

Phone administration data

Your system administrator might ask you to access administration data on the conference station for troubleshooting purposes.

If you are asked to...

Then...

Access network configuration data

Choose Apps> Admin Settings > Network

 

Configuration, and then navigate to the item that you

 

want to view.

Access status data

Choose Apps> Admin Settings > Status, and then

 

navigate to the item that you want to view.

Access model information

Choose Apps> Admin Settings > Phone

 

Information, and then navigate to the item that you

 

want to view.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

82

Troubleshooting

Quality Reporting Tool

Quality Reporting Tool

Your system administrator may temporarily configure the conference station with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on your configuration, use the QRT to:

Immediately report an audio problem on a current call.

Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

83

Troubleshooting

Quality Reporting Tool

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

84