Cisco Systems CPMICWIREDS User Manual
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Calling features

Softkey feature map

Privacy, page 60

Quality Reporting Tool, page 60

Redial, page 61

Shared lines, page 61

Speed Dial, page 62

Transfer, page 62

Cisco WebDialer, page 63

Softkey feature map

Depending upon how your system administrator sets up your phone, not all features may be available to you, some features may be accessed from a different softkey, or additional softkey features are available.

The following table provides a guide to some of the softkey features that are commonly available for various call states. Also shown is the function of the Call button for the matching state.

Table 10: Feature map

 

 

 

 

 

Call State

Softkey 1

Softkey 2

Softkey 3

Softkey 4

Call button

Idle

Redial

New Call

Apps

More1

Off hook

 

Contacts

Msgs

Fwd All

More2

 

Ring in

Answer

Divert

 

 

Answer

On hook (pre-dial)

Cancel

Call

Speed Dial

X

Dial

Off hook

Redial

Cancel

Apps

More1

On hook

 

Contacts

Msgs

Calls

More2

 

Ring out

Cancel

Callback

 

 

On hook

Connected

Hold

End Call

Apps

More1

On hook

 

Contacts

Transfer

Conf

More2

 

 

ConfList

Park

 

Top

 

On hold

Resume

New Call

Apps

More1

Resume

 

Contacts

Msgs

Divert

Top

 

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

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Calling features

Survivable Remote Site Telephony overview

Call State

Softkey 1

Softkey 2

Softkey 3

Softkey 4

Call button

Connected

Hold

End Call

Apps

More1

On hook

(multiple calls)

Contacts

Swap or

Transfer

More2

 

 

 

 

 

Calls

 

 

 

 

Conf

ConfList

Park

Top

 

Note The ConfList softkey displays only if you are in a conference.

Note The Calls softkey displays when more than two calls are connected. Pressing Calls loads a call list.

Survivable Remote Site Telephony overview

If communication between the conference station and the Cisco Unified Communications Manager is interrupted, you receive an alert message on your phone. If you are on an active call, the call remains established, and you enter a failover situation. The Survivable Remote Site Telephony (SRST) feature handles this failover.

While in failover, not all the features of conference station are available. The following table describes typical features and feature availability. For more information about feature availability during failover, contact your system administrator.

When the conference station loses connectivity, it may display a message similar to this: SRST. Some

features unavailable.

Table 11: Feature support during Failover

 

Feature

Supported

Notes

New Call

Yes

 

End Call

Yes

 

Redial

Yes

 

Answer

Yes

 

Hold

Yes

 

Resume

Yes

 

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

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Calling features

Survivable Remote Site Telephony overview

Feature

Supported

Call Forward

No

Conference

Yes

Conference to Active Calls (Join)

No

Conference List

No

Transfer

Yes

Transfer to Active Calls (Direct

No

Transfer)

 

Auto Answer

Yes

Call Waiting

Yes

Caller ID

Yes

AudibleMessageWaitingIndicator

Yes

Unified Session Presentation

Yes

Voicemail

Yes

Speed Dial

Yes

To Voicemail (Divert)

No

Park Monitoring

No

Barge

No

Enhanced Message Waiting

No

Indication

 

Notes

This also applies to other

forwarding features such as Call

Forward All, Call Forward Busy,

and Call Forward No Answer.

The Active Calls softkey is not displayed.

Consult only.

Conference is the only feature supported.

Your voicemail will not be synchronized with other users in theCiscoUnifiedCommunications Manager cluster.

TheDivertsoftkeyisnotdisplayed.

The Park softkey is not displayed.

You see the message That

feature is not currently available.

Message count badges do not appear on the phone screen.

Only the Message Waiting icon displays.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

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