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Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

First Published: June 21, 2013

Last Modified: August 27, 2013

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706USA http://www.cisco.com Tel: 408526-4000

800 553-NETS(6387) Fax: 408527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequencyenergy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright© 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMEDSUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http:// www.cisco.com/go/trademarks.Third-partytrademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

© 2013 Cisco Systems, Inc. All rights reserved.

C H A P T E R 1

C H A P T E R 2

C H A P T E R 3

C O N T E N T S

Preface 1

Introduction 1

Additional information 2

Safety and performance information 2

Power outage 2

External devices 2

Cisco product security overview 3

Accessibility Features 3

Features of your Cisco Unified IP Conference Phone 5

Buttons and hardware 5

LED state definitions 6

Display Control Unit 7

Sound Base 8

Wireless extension microphone and charger kit 9

Wired extension microphone kit 12

Phone screen 13

Phone screen cleaning 14

Phone connections 14

Connect mini-USB cable to DCU 15

Install ferrite bead on network cable 16

General IP Phone information 17

Power-saving mode 17

Feature availability 18

Applications 19

Services 19

Access Services 19

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Contents

C H A P T E R 4

Call History 19

View call history 20

View call record details 20

Dial from Call History 21

Edit phone number 21

Clear call history 21

Delete call record 22

Preferences 22

Ringtones 22

Change Ringtone 22

Contrast 23

Adjust Contrast 23

Linked Mode 23

Link Conference Phones 24

IP Phone Information 24

Administrator Settings 25

Contacts 27

Corporate Directory 27

Dial Contact from Search 27

Dial Contact from Search during an active call 28

Personal Directory 28

Personal Directory options 29

Sign In and Out of Personal Directory 29

Add Personal Directory entry 30

Search for entry in Personal Directory 30

Dial number from Personal Directory 31

Delete Personal Directory entry 31

Edit Personal Directory entry 31

Fast-Dial codes with Personal Directory 32

Assign fast-dial code to PAB from the phone 32

Assign fast-dial code to PAB from User Options web page 32

Place call using fast-dial code 33

Delete fast-dial code 33

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Contents

C H A P T E R

5

Messages 35

 

 

 

 

 

Access voicemail 35

 

 

 

 

Voice message identification 35

 

 

 

 

Access voice messages 35

 

 

 

 

Calling features

37

 

 

C H A P T E R

6

 

 

 

 

Softkey feature map 38

 

 

 

 

Survivable Remote Site Telephony overview 39

 

 

Answer 41

 

 

 

 

 

Call Back 42

 

 

 

 

Set Up Call Back notification

42

 

 

 

Call Forward 42

 

 

 

 

Forward calls 43

 

 

 

 

Call Park 43

 

 

 

 

Park call

43

 

 

 

 

Call Pickup

44

 

 

 

 

Answer call using Pickup 44

 

 

 

 

Answer call using Group Pickup and Group Pickup Number 44

 

 

Answer call using Group Pickup and phone number 45

 

 

Answer call using Other Pickup

45

 

 

cBarge 45

 

 

 

 

 

Join conference on shared line 45

 

 

Conference

45

 

 

 

 

Add third party to conference

46

 

 

 

View conference participants

46

 

 

 

Remove conference participants

46

 

 

Divert 47

 

 

 

 

 

Divert call 47

 

 

 

 

Do Not Disturb 47

 

 

 

 

Turn DND on and off 47

 

 

 

 

Enhanced Room Coverage 48

 

 

 

 

Wireless Microphone menu 49

 

 

 

Pair wireless microphone 49

 

 

 

 

Unpair wireless microphone

50

 

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Contents

Cisco Extension Mobility 51

Enable Extension Mobility 51

Fast Dial 51

Place call using Fast Dial 52

Hold 52

Hold active call 52

Switch between active and multiple holding calls 53

Hold active call and answer new incoming call 53

Hold Reversion 53

Respond to Hold Reversion notification 53

Meet Me conference 53

Host Meet Me conference 54

Join Meet Me Conference 54

Mobile Connect 54

Enable Mobile Connect 55

Switch IP phone call to mobile phone 55

Switch mobile call to IP phone 55

Monitoring and Recording 56

Multiple calls per line 56

Multiple incoming calls 56

Call ended on line with multiple calls 56

Outbound call maximum 56

Answer second call on same line 56

Switch between calls on same line 57

Create conference with two calls on same line 57

Transfer two calls on same line 57

Shared Line 58

Mute 58

Mute IP phone sound base 58

Mute IP phone DCU 59

On-Hook dialing 59

Dial number on-hook 59

Plus Dialing 59

Dial international number 59

Privacy 60

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Contents

C H A P T E R 7

Enable privacy on shared line 60

Quality Reporting Tool 60

Report IP phone problems 61

Redial 61

Redial number 61

Shared lines 61

Speed Dial 62

Place call using speed dial codes 62

Transfer 62

Transfer call to another number 62

Cisco WebDialer 63

Use WebDialer with Cisco directory 63

Use WebDialer with another online corporate directory 63

Change WebDialer preferences 64

User Options web pages 65

Sign in and out of User Options web pages 65

Select device from User Options web page 66

Features and services setup on web 66

Personal directory on web 66

Personal Address Book on web 66

Add new Personal Address Book entry 67

Search Personal Address Book entry 67

Edit Personal Address Book entry 67

Delete Personal Address Book entry 67

Fast Dials on web 68

Assign Fast-Dial code to Personal Directory entry 68

Assign Fast-Dial code to phone number 68

Search for Fast-Dial entry 69

Edit Fast-Dial phone number 69

Delete Fast-Dial Personal Address Book entry 69

Address book synchronization tool 69

Speed Dial setup on web 70

Set up speed-dial codes 70

Set up Abbreviated Dialing codes 70

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Contents

C H A P T E R 8

C H A P T E R 9

C H A P T E R 1 0

Phone services setup on web

71

 

Subscribe to service

71

 

 

Search for services

71

 

 

Change or end services

72

 

Change service name 72

 

Access service on phone

72

 

User settings on web 72

 

 

 

Change browser password 73

 

Change PIN 73

 

 

 

Change user options web page language setting

73

Change phone display language 74

 

Line settings on web 74

 

 

 

Set up Call Forward per line 74

 

Change voice message indicator setting per line

75

Change audible voice message indicator setting per line 75

Change ring type 75

Update line text label displayed on called party phone 76

Cisco WebDialer 76

Use WebDialer with User Options directory 77

Use WebDialer with another online corporate directory (not User Options directory) 77

Log out of WebDialer 77

Set up, view, or change WebDialer preferences 77

Additional options 79

Troubleshooting 81

General troubleshooting 81

Phone administration data 82

Quality Reporting Tool 83

Cisco one-year limited hardware warranty terms 85

View Cisco information packet 85

Cisco one-year limited hardware warranty terms 86

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C H A P T E R 1

Preface

CiscoUnifiedIPConferencePhone8831UserGuideforCiscoUnifiedCommunicationsManagerdescribes how to install and use your Cisco Unified IP Conference Phone 8831.

Introduction, page 1

Additional information, page 2

Safety and performance information, page 2

Accessibility Features, page 3

Introduction

This guide provides you with an overview of the features available on your Cisco Unified IP Conference Phone 8831. You can read it completely for a solid understanding of the capabilities of your phone or refer to the table below for pointers to commonly used sections.

If you want to...

Review safety information

Connect the phone

Use the phone after it is installed

Then...

See Safety and performance information, on page 2.

See Phone connections, on page 14.

Start with Features of your Cisco Unified IP Conference Phone, on page 5.

Learn what the phone buttons mean

See Buttons and hardware, on page 5.

Learn about the display screen

See Phone screen, on page 13.

Make calls

See Calling features, on page 37.

Put calls on hold

See Hold, on page 52.

Mute calls

See Mute, on page 58.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

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Preface

Additional information

If you want to...

Then...

 

Transfer calls

See Transfer, on page 62.

Make conference calls

See Conference,

on page 45.

Set up speed dialing

See Speed Dial,

on page 62.

Share a phone number

See Shared lines, on page 61.

Change the ring volume or type

See Ringtones, on page 22.

View your missed calls

See Call History,

on page 19.

Listen to your voice messages

See Messages, on page 35.

Additional information

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/en/US/products/ps12965/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access the most current licensing information at this URL:

http://www.cisco.com/en/US/products/ps12965/products_licensing_information_listing.html

Safety and performance information

The following sections provide information about the impact of power outages and external devices on your Cisco Unified IP Phone.

Power outage

Your access to emergency service through the phone depends on the phone being powered. If there is a power interruption, Service and Emergency Calling Service dialing will not function until power is restored. In case of a power failure or disruption, you may need to reset or reconfigure the equipment before using the Service or Emergency Calling Service dialing.

External devices

Cisco recommends using good quality external devices such as headsets, cables, and connectors that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

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Preface

Cisco product security overview

Note Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-wayradios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of external devices, cables, and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Cisco product security overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-partyauthority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/ regulations/export-administration-regulations-ear.

Accessibility Features

The Cisco Unified IP Phone 8800 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

For detailed information about the features on these phones, see http://www.cisco.com/en/US/docs/ voice_ip_comm/cuipph/all_models/accessibility/english/user/guide/access_70.html.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

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Preface

Accessibility Features

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

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C H A P T E R 2

Features of your Cisco Unified IP Conference Phone

The Cisco Unified IP Conference Phone 8831 is a full-featuredsingle line conference station that provides voice communication over an IP network. It functions much like a digital business phone, allowing you to place and receive calls and to access features such as mute, hold, transfer, speed dial, and call forward. In addition, because conference stations connect to your data network, they offer enhanced IP telephony features, including access to network information, network services, and customizable features and services.

The conference station provides a backlit LCD screen, support for up to ten speed-dialnumbers, and a variety of other sophisticated functions. Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together.

In addition to basic call-handlingfeatures, your conference station can provide enhanced productivity features that extend yourcall-handlingcapabilities. Depending on configuration, the conference station supports:

Access to network data, XML applications, and web-basedservices.

Online customizing of conference station features and services from your User Options web pages.

Buttons and hardware, page 5

Phone screen, page 13

 

Phone connections, page

14

General IP Phone information, page 17

Feature availability, page

18

Buttons and hardware

The Conference Phone has two primary components:

Display Control Unit (DCU)

Sound Base

In addition, the following optional extension kits can be added to or used with the conference phone:

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

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Features of your Cisco Unified IP Conference Phone

LED state definitions

Wired Microphone Extension Kit

Wireless Microphone Extension Kit and Charger

For your conference phone to work, it must be connected to the corporate IP telephony network.

LED state definitions

LEDs on the Sound Base and DCU provide information about the state of the conference phone.

For example, green flashing lights on the Sound Base and on the DCU Call button indicate that there is an incoming call. If the conference phone is on mute, then an incoming call will still flash green on the Call button, but the LED for the DCU mute button is solid red, the sound base LEDs are solid red, and the mute button on the Sound Base is also solid red.

The following table is a guide to the behaviour of the LEDs on the sound base and the DCU.

Table 1: Conference phone LED state table

Media Path

Call on Focus

 

Sound Base

 

Display Control Unit (DCU)

Status

 

Base LEDs (3)

Mute Button

DCU Call

DCU Mute

 

 

 

 

 

 

 

 

Button

Button

Off

No call

 

 

 

 

 

 

 

 

Off

No call, with VM

 

 

 

 

red

solid

 

 

Off

DND flash

green

flash

 

 

green

flash

 

 

Off

Incoming call

green

flash

 

 

green

flash

 

 

Off

Hold Revert Call

green

flash

 

 

green

flash

 

 

Off

Hold Call

green

pulse

 

 

green

pulse

 

 

Off

Hold Remote Call

 

 

 

 

red

pulse

 

 

Off

Remote in use Call

 

 

 

 

red

solid

 

 

Unmuted

Ringout/ConnectedCall

green

solid

 

 

green

solid

 

 

Unmuted

DNDFlash

green

solid

 

 

green

flash

 

 

Unmuted

Incoming Call

green

solid

 

 

green

flash

 

 

Unmuted

Hold Revert Call

green

solid

 

 

green

flash

 

 

Muted

Ringout/Connected

red

solid

red

solid

green

solid

red

solid

Muted

DND Flash

red

solid

red

solid

green

flash

red

solid

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Features of your Cisco Unified IP Conference Phone

Display Control Unit

Media Path

Call on Focus

 

Sound Base

 

Display Control Unit (DCU)

Status

 

Base LEDs (3)

Mute Button

DCU Call

DCU Mute

 

 

 

 

 

 

 

 

Button

Button

Muted

Incoming Call

red

solid

red

solid

green

flash

red

solid

Muted

Hold Revert Call

red

solid

red

solid

green

flash

red

solid

Deep Sleep

Deep Sleep Mode

 

 

gray

solid

 

 

 

 

Mode

 

 

 

 

 

 

 

 

 

Display Control Unit

The Display Control Unit (DCU) is tethered to the Sound Base via a micro USB connector.

You can use the graphic and table below to identify buttons and hardware on the DCU.

Table 2: Display Control Unit buttons and softkeys

 

Item

Description

1

Phone screen

LCD screen that displays conference phone menus and features.

2

Softkeys

Four programmable keys.

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Features of your Cisco Unified IP Conference Phone

Sound Base

 

Item

Description

3

Navigation bar with

2-wayNavigation bar and Select key that allows you to scroll

 

Select key

menus and select items on the display.

4

Call button

LED backlit call button.

 

 

Press this key to:

 

 

Go Off Hook

 

 

Answer an incoming call

 

 

Obtain a dial tone to initiate a call

 

 

Resume a call

 

 

Release a call

5

Keypad

Allows you to dial phone numbers and enter letters.

6

Mute button

Toggles the Mute feature. A red backlight indicates a call is on

 

 

mute.

7

Volume rocker

2-wayrocker switch that raises the volume of the speaker.

Note For details on DCU LED behavior, seeLED state definitions, on page 6.

Sound Base

The Sound Base provides 360 degree audio coverage via four built-inmicrophones and supports a full duplex speaker phone.

To provide enhanced room coverage, two sound base units can be linked together.

You can use the graphic and table below to identify buttons and connections on the Sound Base.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

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Features of your Cisco Unified IP Conference Phone

Wireless extension microphone and charger kit

Table 3: Sound Base buttons

 

 

Item

Description

1, 2, 3

LED indicators

Three LED indicators provide call status information. For

 

 

details on LED behaviour, see LED state definitions, on page

 

 

6.

4

Mute button

Backlit mute button.

Wireless extension microphone and charger kit

The optional wireless extension microphone and charger kit unit contains two omni-directionalwireless microphones, a charger unit, and twocountry-specificAC power clip adaptors for powering the charger unit. Connecting a microphone kit enhances the room coverage of the conference station.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

9

Features of your Cisco Unified IP Conference Phone

Wireless extension microphone and charger kit

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

10

Features of your Cisco Unified IP Conference Phone

Wireless extension microphone and charger kit

Table 4: Wireless microphone and charger buttons and features

Item

Description

1

Omni-directionalwireless microphones

2

LED charge status indicator

3

Charger tray

4

Mute button

5

Battery compartment

6

Charging contacts

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Features of your Cisco Unified IP Conference Phone

Wired extension microphone kit

Note SeetheFCCIDapprovalnumberundertheBatteryCoverforCP-MIC-WRLS-S-US=WirelessMicrophone.

FCC ID: LDKMICWR0776

Note See the Canada IC approval number under the Battery Cover for theCP-MIC-WRLS-S-US=Wireless Microphone. IC:2461B-MICWR0776

Wired extension microphone kit

The optional wired extension microphone kit includes two wired omni-directionalmicrophones. Connecting a microphone kit enhances the room coverage of the conference phone. The sound base has two wired microphone ports and you can connect one or both wired microphones.

If the conference phone is connected to another sound base in Linked Mode, the primary base station supports one or two wireless microphones, or it supports one wired microphone. The secondary unit supports only one wired microphone; a wireless microphone cannot be connected to a secondary Sound Base. You cannot mix microphonekits:ifyouplantoconnectamicrophonetobothsoundbases,theymustbothbewiredmicrophones.

Note Wired and wireless microphones cannot be used at the same time, and the wireless microphones have a higher priority. Attempting to connect a wired microphone to a conference phone that has paired or connected channels results in a warning to the user that the wired microphone is disabled. To solve this problem, unpair any paired or connected wireless microphones before connecting a wired microphone.

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Features of your Cisco Unified IP Conference Phone

Phone screen

Table 5: Wired microphone buttons

 

Item

Description

1

Mute button.

Phone screen

The DCU contains the LCD phone screen. The idle or home screen displays information about the status of calls and features.

If the conference phone is in an offline state, the idle screen displays the message Phone is not registered and theApps softkey remains available.

You can use the graphic and table below to identify the features and functions available on the screen.

Table 6: Phone screen layout.

 

Item

Description

1

Header

Displays date, time, and current directory number.

 

 

Displays menu name when applicable.

2

Line details and other phone

Displays line label, call details, and status messages

 

information

such as missed calls, message waiting, and line

 

 

forwarding information.

3

Call State icon

Indicates the status of a call, such as ringing, hold,

 

 

encrypted or connected call.

4

Softkey labels

Displays softkeys for currently available features or

 

 

actions.

5, 6

Feature icons

These icons are displayed when an associated

 

 

feature, such as extension microphones (5) or Link

 

 

mode (6) is connected.

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Features of your Cisco Unified IP Conference Phone

Phone screen cleaning

Phone screen icons

Table 7: Phone screen icons

Icon

Description

 

On hook

Off hook

Ringing in

Connected

Hold

Shared line

Microphone connected

Linked mode

Encrypted

Phone screen cleaning

Caution Use only a soft, dry cloth to wipe your conference station display screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Phone connections

TheSoundBasecontainsthenetworkandpowerconnectionforthephone. Thebasealsocontainsthemini-USBconnection for the DCS, the wired microphone ports, and the daisy chain port for the Linked Mode feature.

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Features of your Cisco Unified IP Conference Phone

Connect mini-USBcable to DCU

You can use the graphic and table below to identify connections and ports on the Sound Base.

Table 8: Sound Base connections and ports

 

 

 

Item

Description

 

1

Network port

Network port (10/100 SW) connection. IEEE 802.3af

 

 

power enabled.

2

Wall power

Local power connection.

3

Mini USB port

Connects the base station to the DCU.

 

 

Attention

When connecting the USB cable, firmly

 

 

 

press down on the ferrite bead to ensure it

 

 

 

seats correctly between the posts.

4

Wired microphone ports

Two RJ11 microphone ports. An optional wired

 

 

microphone can be connected to each port.

5

Linked Mode daisy chain port

Supports the connection of two base stations in Linked

 

 

Mode.

 

Connect mini-USBcable to DCU

The following images show how to install the USB cable.

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Features of your Cisco Unified IP Conference Phone

Install ferrite bead on network cable

Procedure

Step 1 Insert themini-USBconnector into the port on the base of the phone.

Step 2 Seat the ferrite bead between the posts and press the bead down firmly.

Step 3 Thread the cable in the cable channel. Make sure that you leave some slack in the cable.

Install ferrite bead on network cable

The following images show how to install the ferrite bead on the network cable.

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Features of your Cisco Unified IP Conference Phone

General IP Phone information

Procedure

Step 1 Align the ferrite bead with the head of the network cable and move the ferrite bead along the cable until there is a gap of 1.0 mm +/- 0.3 mm between the bead and the connector.

Step 2 Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that the cable exits the bottom of the bead.

Step 3 Hold the cable in the ferrite bead channel and close the ferrite bead. Snap the latch closed.

General IP Phone information

Power-savingmode

Your conference station supports the Cisco EnergyWise (EW) program. Your system administrator sets up sleep (power down) and wake (power up) times for your conference station to save energy. In the sleep state, the LED for the sound base Mute button becomes solid gray, and the DCU powers off.

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Features of your Cisco Unified IP Conference Phone

Feature availability

Ten minutes before the scheduled sleep time, you receive a message that the conference station will power down at a specific time. If the power-savingmode is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:

At 10 minutes before power down, the ringtone plays four times

At 7 minutes before power down, the ringtone plays four times

At 4 minutes before power down, the ringtone plays four times

At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down

If your conference station is inactive (idle) at the sleep time, it powers down. If your conference station is active (for example, on a call), it waits until it has been inactive for a period of time before removing power.

After the conference station goes to sleep, press the Mute button on the sound base to wake the conference station up. You cannot wake the conference station using the DCU. After the conference station is inactive for a period of time, it goes back to sleep. At the set wake time, the conference station powers up.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your conference station reconfigured.

For more information about EnergyWise and your conference station, contact your system administrator.

Feature availability

Depending on the conference station system configuration, features included in this guide might not be available to you or might work differently on the conference station. For information, contact your system administrator.

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C H A P T E R 3

Applications

Services, page 19

Call History, page 19

Preferences, page 22

Linked Mode, page 23

IP Phone Information, page 24

Administrator Settings, page 25

Services

Conference Station services can include special telephony features, network data, and web-basedinformation. The services available for your phone depend on the system configuration and the services you are subscribed to. For more information, contact your system administrator.

Access Services

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and select the service you want to access.

Step 3 Press theSelect softkey, or pressExit to return to the Applications screen.

Call History

Call History allows you to view information about calls made to and from the conference station. A call state icon is displayed to indicate the type of call:

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Applications

View call history

Received

Placed

Missed

The history stores a maximum of 50 records for each history type.

The caller ID displays with the call icon. If the caller ID is unavailable, then the phone number displays. If the phone number is unavailable, then the message Unknown displays. All Call History items are integrated into one list and are ordered by time (latest to oldest).

You can dial a number directly from the Call History list.

If set up by your administrator, the Call History logs the received and placed calls from shared lines. To view the call history logs, open the Call History screen.

View call history

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and selectCall History.

View call record details

Step 1

Step 2

Step 3

Step 4

Procedure

Press Apps.

Use the Navigation bar and Select button to scroll and select Call History.

Select a call record and press Details.

If the Details softkey is not visible on the screen, pressMore first.

Press to return to the Call History list.

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Applications

Dial from Call History

Dial from Call History

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and selectCall History.

Step 3 From the Call History list, select the call you want to dial and pressCall.

Edit phone number

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and selectCall History.

Step 3 Select the call you want to edit.

Step 4 Press Edit Dial

Step 5 Press>> to move the cursor to the right and press<< to move the cursor to the left.

Press the Up arrow of the Navigation bar to place the cursor before the left-mostcharacter.

Press the Down arrow of the navigation bar to place the cursor after the right-mostcharacter.

Step 6

Step 7

Step 8

Press to delete numbers.

Press Dial to dial the edited number.

Press to return to the Call History list.

Clear call history

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and selectCall History.

Step 3 Press Clear.

Step 4 PressDelete to delete the Call History list, or pressCancel to go back to the Call History screen.

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Applications

Delete call record

Delete call record

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and selectCall History.

Step 3 Select the call you want to delete.

Step 4 Press Del Call.

Step 5 PressDelete to delete the call, or pressCancel to go back to the Call History screen.

Preferences

Ringtones

You can customize how the conference station indicates an incoming call and a new voice mail message. You can also adjust the ringer volume. In addition to the default ringtone, you can customize your phone to have up to six distinctive ring tones. Ring tone preferences can be set directly on your phone or from your User Options web page.

Related Topics

User Options web pages, on page 65

Change Ringtone

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Procedure

Press Apps.

Use the Navigation bar and Select button to scroll and select Preferences.

Select Ringtone.

Select a ringtone.

Press Play to play the selected ringtone.

Press Set to select the ringtone.

Press Apply to confirm your selection, or pressCancel to go back to the Ringtone screen.

Press to return to the Preferences screen.

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Applications

Contrast

Contrast

You can adjust the contrast level of the LCD screen. The default contrast level is 50%.

Adjust Contrast

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and selectPreferences.

Step 3 SelectContrast.

Step 4 To increase contrast, press the up arrow on the Navigation bar. To decrease contrast, press the down arrow.

Step 5 PressSave to set the contrast level, or pressCancel to exit.

Linked Mode

Two conference phone Sound Base units can be linked together to expand the audio coverage area. One Sound Base acts as the primary device, and the other unit acts as the dependant or secondary device.

In Linked Mode, the primary base station supports either one wireless or one wired microphone. The secondary unit supports only one wired microphone. You cannot mix microphone kits: if you plan to connect a microphone to both sound bases, they must both be wired microphones.

The voice, dial tone, ringer, and base LED features synchronize between the two devices when linked together. You can link two sound bases while a call is active.

When Linked Mode is active, the linked mode icon displays in the idle and the call screens.

The following table summarizes the best practice to follow when deploying your conference phones in Linked Mode. If the devices are linked in this manner, the system software automatically detects which device is to be used as the primary and which is the secondary one.

Table 9: Linked Mode setup best practice

 

Component

Connect to Primary

Connect to Secondary

Display Control Unit (DCU)

Yes

No

Network cable

Yes

No

Wall power

Yes

No

Optional Wired Microphone

Yes

Yes

Optional Wireless Microphone

Yes

No

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Applications

Link Conference Phones

Note If a DCU is connected to the secondary device, it will display a prompt indicating that it is a dummy DCU, but will otherwise not function.

Caution When using a Sound Base in Linked Mode, the primary base unit must be connected using theCP-PWR-CUBE-3external power supply.

If two devices are linked after both are registered, the user can select which is the primary device.

A secondary device receives upgrades to firmware seamlessly from the primary device.

Link Conference Phones

Use a daisy cable to connect two sound base units in Linked mode. This procedure describes the best practice for connecting the two units.

Procedure

Step 1 Connect the DCU to the conference phone to be used as the primary unit.

Step 2 Connect the network cable to the conference phone to be used as the primary unit.

Step 3 Connect the power cable to the primary device and plug into a wall plug.

The secondary Sound Base does not need to be plugged into external power, but in Linked Mode the primary unit must be connected to external power.

Step 4 Use the provided daisy cable to connect the primary unit to the secondary sound base.

Voice, dial tone, ringer and base LEDs synchronize between the two units.

Related Topics

Linked Mode, on page 23

IP Phone Information

Phone Information allows you to view the following model information for your phone:

Model Number

IP Address

MAC Address

Active Load

Inactive Load

Last Upgrade

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Applications

Administrator Settings

Active Server

Stand-byServer

Mic 1 status

Mic 2 status

Wireless Mic 1 RF ID

Wireless Mic 2 RF ID

System RF ID

Linked Mode status

Backlight On Time

Backlight On Duration

Backlight Idle Timeout

Days Backlight Not Active

To access information about your phone press Apps and scroll to Phone Information.

Administrator Settings

For information on accessing and changing the Administrator Settings, contact your system administrator.

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Applications

Administrator Settings

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C H A P T E R 4

Contacts

Depending on configuration, the conference station provides corporate and personal contacts directories:

Corporate Contacts: Supports a global corporate directory that you can access on the conference station. Your system administrator sets up and maintains this feature.

Personal Contacts: If available, supports a personal address book. You can configure and access entries from your conference station and from Cisco Unified Communications Manager User Options web pages.

Corporate Directory, page 27

Personal Directory, page 28

Corporate Directory

You can use a corporate directory to place calls to coworkers. You can dial a call from the corporate directory even if you are on another call.

The system administrator sets up and maintains the directory.

Tips

Use the numbers on your keypad to enter characters on the conference station screen and use the Navigation bar to move between input fields.

Dial Contact from Search

Procedure

Step 1 Press Contacts.

Step 2 Use the Navigation bar and Select button to scroll and selectCorporate Directory.

Step 3 Select any of these criteria to search for a coworker:

First name

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Contacts

Dial Contact from Search during an active call

Last name

Number

Step 4 Enter the search criteria information, pressSearch, and select a contact.

Step 5 To dial a contact, perform one of these actions:

Press Dial.

Press the contact label number.

Press the Call key on the DCU.

Dial Contact from Search during an active call

Procedure

Step 1 Press Contacts.

Step 2 Use the Navigation bar and Select button to scroll and selectCorporate Directory.

Step 3 Select any of these criteria to search for a coworker:

First name

Last name

Number

Step 4 Enter the information, then selectSearch >Dial.

Step 5 Perform one of these actions to handle the original call:

Dial the second call to automatically put the first call on hold.

Press Transfer to transfer the first party to the second and drop yourself from the call. To complete the action, pressTransfer again after dialing.

Press Conference to create a conference call with all parties, including you. To complete the action, pressConference again after dialing.

Press End Call to disconnect the first call and dial the second.

Personal Directory

The personal directory, or address book (PAB), contains a list of your personal contacts. You can assign and use fast-dialcodes to PAB entries for quick dialing.

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Contacts

Personal Directory options

The PAB supports a maximum of 99 entries. For each entry you can store:

Contact name

Phone number

Speed dial number

There are two ways to set up and maintain your personal directory:

Directly on the conference station

Using your User Options web pages

The system administrator provides the user ID and the PIN that you use to log into the personal directory.

Tips

Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. For more information, contact your system administrator.

Use the numbers on the keypad to enter characters on the conference station screen.

Use the Navigation bar button on the conference station to move between input fields.

The conference station may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. For more information, contact your system administrator.

Related Topics

User Options web pages, on page 65

Personal Directory options

The following sections describe the personal directory options.

Sign In and Out of Personal Directory

The conference station automatically logs you out of the PAB after a certain amount of time. This time limit can vary. For more information, contact your system administrator.

Procedure

Step 1 Press Contacts.

Step 2 Use the Navigation pad and Select button to scroll and selectPersonal Directory.

Step 3 Enter the user ID and PIN provided by your system administrator and pressSubmit.

Step 4 To logout, selectLog Out, pressSelect, and then pressOK.

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Contacts

Personal Directory options

Add Personal Directory entry

Procedure

Step 1 Press Contacts.

Step 2 Sign in to Personal Directory.

Step 3 Select Personal Address Book.

The Search for an entry screen displays.

Step 4 Press Submit.

Step 5 PressNew. You may need to pressMore first.

Step 6 Enter the Name information.

Step 7 PressPhones and enter the phone numbers.

Make sure you include any required access codes, such as 9 or 1.

Step 8 PressSubmit to add the entry to your personal directory.

Related Topics

Sign In and Out of Personal Directory, on page 29

Assign fast-dial code to PAB from the phone, on page 32

Search for entry in Personal Directory

Procedure

Step 1 Press Contacts.

Step 2 Sign in to Personal Directory.

Step 3 Select Personal Address Book.

Step 4 Select the search criteria and pressSubmit.

Related Topics

Sign In and Out of Personal Directory, on page 29

Dial number from Personal Directory, on page 31

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Contacts

Personal Directory options

Dial number from Personal Directory

Procedure

Step 1 Press Contacts.

Step 2 Sign in to Personal Directory.

Step 3 SelectPersonal Address Book and search for an entry.

Step 4 Select the personal address book entry that you want to dial.

Step 5 Press Select.

Step 6 Press Dial.

Delete Personal Directory entry

Procedure

Step 1 Press Contacts.

Step 2 Sign in to Personal Directory.

Step 3 SelectPersonal Address Book and search for an entry.

Step 4 Press Select.

Step 5 Press Edit.

Step 6 Press Delete.

Step 7 PressOK to confirm the deletion.

Edit Personal Directory entry

Procedure

Step 1 Press Contacts.

Step 2 Sign in to Personal Directory.

Step 3 SelectPersonal Address Book and search for an entry.

Step 4 Press Select.

Step 5 Press Edit.

Step 6 Modify the entry information.

Step 7 PressPhones to modify a phone number.

Step 8 Press Update.

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Contacts

Fast-Dialcodes with Personal Directory

Fast-Dialcodes with Personal Directory

Fast-Dialcodes enable you to place calls quickly. You can assign afast-dialcode to an existing PAB entry, or you can assign a code directly to a phone number.Fast-Dialcodes that are assigned to numbers rather than to PAB entries are labeledrawin the User Options web page. The following sections describe using thefast-dialcodes with Personal Directory.

Assign fast-dialcode to PAB from the phone

Procedure

Step 1 Sign in to Personal Directory.

Step 2 Use the Navigation bar and Select button to scroll and select an option.

Step 3 Enter the name information and pressSubmit.

Step 4 Select the name, then pressSelect.

Step 5 Press FastDial.

Step 6 Use the Navigation bar combined withNext andPrevious to scroll and select a code.

Step 7 PressSelect for a newfast-dialcode that you want to assign to the number.

Assign fast-dialcode to PAB from User Options web page

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options> Fast Dials.

Step 3 SelectAdd New.

Step 4 Use the Search Options area to find the appropriate PAB entry

Step 5 Select a phone number in the Search Results area.

Step 6 Change theFast-Dialcode, if desired.

Step 7 SelectSave.

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Contacts

Fast-Dialcodes with Personal Directory

Place call using fast-dialcode

Procedure

Step 1 Sign in to Personal Directory.

Step 2 Select Personal Fast Dials.

Step 3 Scroll to the fast dial code that you want to dial.

Step 4 Press Dial.

Delete fast-dialcode

Procedure

Step 1 Sign in to Personal Directory.

Step 2 SelectPersonal Fast Dials and search for afast-dialcode.

Step 3 Select thefast-dialcode to delete.

Step 4 Press Remove.

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Contacts

Fast-Dialcodes with Personal Directory

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C H A P T E R 5

Messages

Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.

Access voicemail, page 35

Voice message identification, page 35

Access voice messages, page 35

Access voicemail

Procedure

Step 1 Press Msgs.

Step 2 Follow the voice prompts.

Voice message identification

If you have a voice message, the Call button on the DCU is red and the phone screen displays the New Voicemail status message. You can also configure an audible message indicator using your User Options web pages. If you have configured an audible message indicator, listen for a stutter tone when you try to place a call.

Access voice messages

Procedure

Press Msgs to listen to voice messages.

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Messages

Access voice messages

You may need to press More first.

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C H A P T E R 6

Calling features

You can perform basic call-handlingtasks using a range of features and services. Feature availability can vary; contact your system administrator for more information.

Softkey feature map, page 38

Answer, page 41

Call Back, page 42

Call Forward, page 42

Call Park, page 43

Call Pickup, page 44

cBarge, page 45

Conference, page 45

Divert, page 47

Do Not Disturb, page 47

Enhanced Room Coverage, page 48

Cisco Extension Mobility, page 51

Fast Dial, page 51

Hold, page 52

Hold Reversion, page 53

Meet Me conference, page 53

Mobile Connect, page 54

Monitoring and Recording, page 56

Multiple calls per line, page 56

Mute, page 58

On-Hookdialing, page 59

Plus Dialing, page 59

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Calling features

Softkey feature map

Privacy, page 60

Quality Reporting Tool, page 60

Redial, page 61

Shared lines, page 61

Speed Dial, page 62

Transfer, page 62

Cisco WebDialer, page 63

Softkey feature map

Depending upon how your system administrator sets up your phone, not all features may be available to you, some features may be accessed from a different softkey, or additional softkey features are available.

The following table provides a guide to some of the softkey features that are commonly available for various call states. Also shown is the function of the Call button for the matching state.

Table 10: Feature map

 

 

 

 

 

Call State

Softkey 1

Softkey 2

Softkey 3

Softkey 4

Call button

Idle

Redial

New Call

Apps

More1

Off hook

 

Contacts

Msgs

Fwd All

More2

 

Ring in

Answer

Divert

 

 

Answer

On hook (pre-dial)

Cancel

Call

Speed Dial

X

Dial

Off hook

Redial

Cancel

Apps

More1

On hook

 

Contacts

Msgs

Calls

More2

 

Ring out

Cancel

Callback

 

 

On hook

Connected

Hold

End Call

Apps

More1

On hook

 

Contacts

Transfer

Conf

More2

 

 

ConfList

Park

 

Top

 

On hold

Resume

New Call

Apps

More1

Resume

 

Contacts

Msgs

Divert

Top

 

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Calling features

Survivable Remote Site Telephony overview

Call State

Softkey 1

Softkey 2

Softkey 3

Softkey 4

Call button

Connected

Hold

End Call

Apps

More1

On hook

(multiple calls)

Contacts

Swap or

Transfer

More2

 

 

 

 

 

Calls

 

 

 

 

Conf

ConfList

Park

Top

 

Note The ConfList softkey displays only if you are in a conference.

Note The Calls softkey displays when more than two calls are connected. Pressing Calls loads a call list.

Survivable Remote Site Telephony overview

If communication between the conference station and the Cisco Unified Communications Manager is interrupted, you receive an alert message on your phone. If you are on an active call, the call remains established, and you enter a failover situation. The Survivable Remote Site Telephony (SRST) feature handles this failover.

While in failover, not all the features of conference station are available. The following table describes typical features and feature availability. For more information about feature availability during failover, contact your system administrator.

When the conference station loses connectivity, it may display a message similar to this: SRST. Some

features unavailable.

Table 11: Feature support during Failover

 

Feature

Supported

Notes

New Call

Yes

 

End Call

Yes

 

Redial

Yes

 

Answer

Yes

 

Hold

Yes

 

Resume

Yes

 

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Calling features

Survivable Remote Site Telephony overview

Feature

Supported

Call Forward

No

Conference

Yes

Conference to Active Calls (Join)

No

Conference List

No

Transfer

Yes

Transfer to Active Calls (Direct

No

Transfer)

 

Auto Answer

Yes

Call Waiting

Yes

Caller ID

Yes

AudibleMessageWaitingIndicator

Yes

Unified Session Presentation

Yes

Voicemail

Yes

Speed Dial

Yes

To Voicemail (Divert)

No

Park Monitoring

No

Barge

No

Enhanced Message Waiting

No

Indication

 

Notes

This also applies to other

forwarding features such as Call

Forward All, Call Forward Busy,

and Call Forward No Answer.

The Active Calls softkey is not displayed.

Consult only.

Conference is the only feature supported.

Your voicemail will not be synchronized with other users in theCiscoUnifiedCommunications Manager cluster.

TheDivertsoftkeyisnotdisplayed.

The Park softkey is not displayed.

You see the message That

feature is not currently available.

Message count badges do not appear on the phone screen.

Only the Message Waiting icon displays.

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Calling features

Answer

Feature

Supported

Notes

Directed Call Park

No

The softkey is not displayed.

Hold Reversion

No

Calls remain on hold indefinitely.

Remote Hold

No

Calls appear as Local Hold calls.

Meet Me

No

The Meet Me softkey is not

 

 

displayed.

PickUp

No

The softkey causes no action.

Group PickUp

No

The softkey causes no action.

Other PickUp

No

The softkey causes no action.

Malicious Call ID

No

The softkey causes no action.

QRT

No

The softkey causes no action.

Mobility

No

The softkey causes no action.

Privacy

No

The softkey causes no action.

Call Back

No

The Call Back softkey is not

 

 

displayed.

Answer

Answerallowsyoutoanswertheoldestcallthatisavailableontheconferencestation,includingHoldReversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.

When you get a call, you see a notification on the conference station screen. The call notification remains visible for a preset amount of time. If there are multiple, simultaneous incoming calls, an incoming call list window is displayed, and you can select which call to answer.

To answer a call, press Answer or press the Call key.

If an incoming call has been call forwarded from another phone or conference station, you may see additional information to identify that the call has been forwarded. Your system administrator controls the amount of additional information displayed. Additional information can identify the person who forwarded the call to you and the caller information.

When you receive a call, the phone number that displays on the screen contains the string of digits that you can dial to contact the caller. The digit string can contain the following digits, if required:

Code to obtain an outside line (for example, if you have to dial 9)

Long-distancecode

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Calling features

Call Back

Area code

City code

Telephone number

The conference station saves the complete digit string in the call history and you can save the number in your Personal Address Book.

Call Back

Call Back allows you to receive an audio and a visual notification on your conference station when a busy or unavailable party becomes available.

For more information, contact your system administrator.

Set Up Call Back notification

Procedure

Step 1 PressCall back while listening to the busy tone or ring sound.

A confirmation screen displays on the phone.

Step 2 PressExit to exit the confirmation screen.

Your phone alerts you when the line is free.

Step 3 PressCall to place the call again.

Call Forward

Call Forward allows you to forward incoming calls from the conference station to another number.

There are two types of call forwarding features that the system administrator can set up for the conference station:

Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage): Applies to certain calls that you receive.

If configured, you can set up Call Forward All from the conference station. Call Forward All can also be accessed remotely from your User Options web pages. Conditional call forwarding rules can only be accessed from your User Options web pages.

When forwarding calls from your conference station:

Enter the call forward target number exactly as you would dial it from the conference station. For example, enter an access code or the area code, if necessary.

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Calling features

Forward calls

Call forwarding is line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

For more details about the following configurable call forward options, contact your system administrator:

Allow calls placed from the call forward target number to the conference station to ring through, rather than be forwarded.

Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain.

Forward calls

Procedure

Step 1 Press Fwd All.

Step 2 Enter the target phone number.

Depending on how your voicemail system is set up, you may be able to press Msgs to forward all calls to voicemail.

A visual confirmation displays on the screen while call forwarding is active.

Step 3 To cancel call forwarding, pressFwd OFF.

Step 4 To forward calls remotely or to set conditions on fall forwarding, go to your User Options Web pages.

Call Park

Call Park allows you to use the conference station to park (temporarily store) a call. The parked call can be retrieved from another phone in the Cisco Unified Communications Manager system, such as a phone at a coworkers desk or in a conference room.

You retrieve a parked call by entering the parking number for the call into another phone in the Cisco Unified Communications Manager system.

Your system administrator sets up the parking number for the conference station.

Park call

Procedure

Step 1 During a call, press thePark.

The conference station screen displays the call park number where the system stored your call.

Step 2 Note the call park number displayed on the screen. This number is used to retrieve the call.

You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

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Calling features

Call Pickup

Step 3 From any other Cisco Unified IP Phone or conference station in your network, enter the call park number to retrieve the call.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a coworkers phone by redirecting the call to your phone.

You might use Call Pickup if you share call-handlingtasks with coworkers.

The ways to pick up a call are:

Pickup: Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, the conference station picks up the oldest call first.

Group Pickup: Allows you to answer a call on a phone that is outside your call pickup group by:

Using a group pickup number that is provided by your system administrator.

Dialing the number of the ringing phone.

Other Pickup: Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

Your system administrator assigns you to a call pickup group and sets the call pickup softkeys.

Answer call using Pickup

Procedure

Step 1 PressPickup to transfer a ringing call within your pickup group to the conference station.

Step 2 If the call rings, pressAnswer to connect to the call.

Answer call using Group Pickup and Group Pickup Number

Procedure

Step 1 PressGroup Pickup to answer a call on a phone outside your pickup group.

Step 2 Enter the group pickup number.

Step 3 If the call rings, pressAnswer to connect to the call.

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Calling features

Answer call using Group Pickup and phone number

Answer call using Group Pickup and phone number

Procedure

Step 1 Press Group Pickup.

Step 2 Enter the number of the phone line with the call that you want to pick up.

For example, if the call is ringing on line 12345, enter 12345.

Step 3 If the call rings, pressAnswer to connect.

Answer call using Other Pickup

Procedure

Step 1 PressOPickup to transfer a call in your pickup group or in an associated group to the conference station.

Step 2 If the call rings, pressAnswer to connect.

cBarge

The cBarge feature allows you to add yourself to a call on a shared line and create a standard (ad hoc) conference.

Join conference on shared line

Procedure

Press cBarge.

You may need to press More first.

Conference

Conference allows you to talk simultaneously with multiple parties.

When you are talking on a call, use Conference to dial another party and add them to the call.

Before completing a conference procedure, you can press Cancel to cancel the procedure.

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Add third party to conference

As the conference host, you can remove individual participants from the conference. You can also view a list of participants.

The conference ends when all the participants hang up.

Add third party to conference

Before You Begin

Before you can add a party to the conference, you must be on an active call and not on hold.

Procedure

Step 1 Press Conf.

Step 2 Enter the phone number,fast-dialcode, orspeed-dialnumber for the party you want to add.

If you have several held calls, you can press Calls to display a caller list and add a caller to the conference.

Step 3 After the new party answers, pressConf.

The conference begins.

Step 4 (Optional) Repeat these steps to add more parties, if desired.

View conference participants

Procedure

While in a conference, press ConfList to view a list of the last 16 participants who have joined the conference. The maximum number of participants that can be displayed is 16. If there are more than 16 participants, only the most recent 16 participants to join display.

Remove conference participants

Procedure

Step 1 While in a conference, pressConfList to view a list of participants.

Step 2 Highlight the participant that you want to remove and then pressRemove.Note Only the most recent 16 conference participants

display.

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Calling features

Divert

Divert

Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number. Your system administrator configures this feature and sets the receiving phone number.

Divert call

Procedure

Press Divert to send an active call, an incoming call, or a held call to either your voicemail system or to a predetermined phone number set up by your system administrator.

Do Not Disturb

Do Not Disturb (DND) allows you to turn off notification of incoming calls. The ringer, as well as audible and visual notifications, can be turned off.

Depending on how your administrator has configured this feature, incoming calls are either immediately rejected, or the caller information displays on screen.

The system administrator configures the DND softkey, but you can change your DND options from your User Options web pages.

DND interacts with other types of calls:

If both DND and Call Forward All are enabled, calls are forwarded without any visual or audible confirmation.

DND does not affect priority calls.

Turn DND on and off

Procedure

Step 1 PressDND to turn on DND.

Visual confirmation displays briefly.

Step 2 PressDND again to turn off DND.

Visual confirmation displays briefly.

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Calling features

Enhanced Room Coverage

Enhanced Room Coverage

Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together in Linked Mode. This feature allows you to use the conference station in a larger room, or to enhance the audio and voice experience for larger groups of in-personattendees.

When two conference station base units are linked together to expand the audio coverage area, one conference station acts as the primary device and the other sound base is the dependant or secondary device. In Linked Mode, the primary base station supports one or two wireless microphones, or it supports one wired microphone. The secondary unit supports only one wired microphone; a wireless microphone cannot be connected to a secondary Sound Base. You cannot mix microphone types on the devices. Consult the following tables for allowable configurations.

Table 12: Deployment configurations for Enhanced Room Coverage with a single phone

 

Wired Extension Microphone

Wireless Extension Microphone

Number and type of

1 or 2

--

connected microphones

--

1 or 2

 

Table 13: Deployment configurations for Enhanced Room Coverage in Linked Mode

 

Primary Sound Base

Secondary Sound Base

Wired Extension

--

--

Microphone

 

 

Wired Extension

--

1

Microphone

 

 

Wired Extension

1

--

Microphone

 

 

Wired Extension

1

1

Microphone

 

 

Wireless Extension

--

--

Microphone

 

 

Wireless Extension

1 or 2

--

Microphone

 

 

Voice, dial tone, ringer, and base LED features synchronize between the two devices in Linked Mode.

Note Use a daisy cable to connect two sound base units in Linked Mode.

Related Topics

Linked Mode, on page 23

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Calling features

Wireless Microphone menu

Wireless Microphone menu

The Wireless Microphone menu provides options for setting the pairing and range options for the wireless expansion microphones. A maximum of two wireless microphones can be paired to the conference station at a time.

To access the Wireless Microphone menu, navigate to Apps >Admin Settings >Wireless Microphones.

The following table describes these options and, where applicable, explains how to change them.

Table 14: Wireless microphone options

 

Option

Description

Wireless Microphone 1

The channel that can be used to

 

pair the first microphone.

Wireless Microphone 2

The channel that can be used to

 

pair the second microphone.

To change

See Pair wireless microphone, on page 49or Unpair wireless microphone, on page 50

See Pair wireless microphone, on page 49or Unpair wireless microphone, on page 50

Wireless Microphone Range

Sets the baseband power and

 

effective RF range for the wireless

 

microphones.

 

The RF range can be set to

 

Low

 

Medium

 

High

Select Low, Medium or High, and press Select. Or pressDefault to select the default setting and press

Select.

Pair wireless microphone

Before You Begin

The microphone must be in the off state before you can pair it to the conference station. A microphone is off if the microphone's LED is off. To turn off the wireless microphone, hold down the microphone button until the microphone LED turns solid red, then release.

Procedure

Step 1 Choose Apps> Admin Settings> Wireless Microphones.

Step 2 Select either Wireless Microphone 1 or Wireless Microphone 2.

Iftheselectedchannelisavailable,a Pair microphone 1?orPair microphone 2?promptdisplays, and thePair softkey displays.

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Calling features

Unpair wireless microphone

If a microphone is already linked to a particular channel, pairing cannot be initiated on the selected channel and the dialog shows that the microphone is linked.

Step 3 Press Pair.

If the channel is ready to pair, the pairing process begins and a text message displays.

Step 4 Put the microphone that corresponds to the selected channel in pairing mode by pressing the microphone's Mute button until the LED lights solid red.

If pairing succeeds, the screen reverts to the Wireless Microphones Menu, and the message Mic X Paired Successfully! displays.

If pairing times out or fails, the status is updated and you can cancel or retry.

Step 5 PressCancel to revert to the Wireless Microphones Menu.

Step 6 PressRetry to start the pairing process again.

Related Topics

Unpair wireless microphone, on page 50

Unpair wireless microphone

If you need to connect a wired microphone to the conference station, any wireless microphones must be unpaired first. You can also use this procedure to unpair a microphone that is no longer in use.

Note This option is not available if the microphone is connected. To enable the unpair command, place the wireless microphone in its charger or turn it off.

Procedure

Step 1 Choose Applications> Admin Settings> Wireless Microphones.

Step 2 Select either Wireless Microphone 1 or Wireless Microphone 2.

If the selected channel is paired, the Unpair softkey displays.

Step 3 Press Unpair.

A verification prompt with the options to Cancel or Unpair displays.

Step 4 PressUnpair to continue to unpair the microphone.

The microphone channel's registration information in the base deletes. If you view the microphone channel's status in phone info menu, the status value and RFID are empty.

Step 5 Press return to revert to the wireless microphones menu and stop the process.

Related Topics

Pair wireless microphone, on page 49

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Calling features

Cisco Extension Mobility

Cisco Extension Mobility

Cisco Extension Mobility allows you to temporarily configure a Cisco Unified IP Phone or Conference Station to use as your own. After you log in to Extension Mobility, the new device adopts your user profile, features, established services, and web-basedsettings. Your system administrator must configure Extension Mobility for you.

The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone.

Note Extension Mobility automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.

Changes that you make to your Extension Mobility profile from your User Options web pages take effect immediately if you are logged in to Extension Mobility on the physical device; otherwise, changes take effect the next time you log in.

Changes that you make to a phone or conference station from your User Options web pages take effect immediately if you are logged out of Extension Mobility; otherwise, changes take effect after you log out.

Local settings controlled by the phone are not maintained in your Extension Mobility profile.

Enable Extension Mobility

Procedure

Step 1 Press Apps.

Step 2 Select EM Service.

Step 3 Enter your user ID and PIN.

The user ID and PIN are provided by your system administrator

Step 4 If prompted, select a device profile.

Step 5 To sign out, pressApps.

Step 6 SelectServices.

Step 7 Select EM Service.

Step 8 At the prompt, pressYes.

Fast Dial

Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options web pages.

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Calling features

Place call using Fast Dial

Related Topics

User Options web pages, on page 65

Place call using Fast Dial

Before you can use Fast Dial on the conference station, it must be set up on your User Options web pages.

Procedure

Step 1 Press Contacts.

Step 2 Sign in to Personal Directory.

Step 3 Select Personal Fast Dials.

Step 4 Select afast-dialcode and then pressCall.

Hold

Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold.

Hold active call

Procedure

Step 1 To put an active call on hold, pressHold.

The Hold icon displays as a status icon.

Step 2 If there is only one call on hold and you are not on an active call, pressResume.

Step 3 If you are already on an active call, pressSwap.

The holding call becomes active, and the active call is placed on hold.

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Calling features

Switch between active and multiple holding calls

Switch between active and multiple holding calls

Procedure

Step 1 If you are on an active call and there are multiple calls on hold, theCalls softkey becomes available and a call list of holding calls displays on the screen.

Step 2 Use the Navigation bar to highlight the call you want to make active, pressResume.

The current active call is placed on hold and the selected call is now active.

Hold active call and answer new incoming call

Procedure

To place an active call on hold and answer an incoming call, pressAnswer.

Hold Reversion

Hold Reversion provides a notification that a call is left on hold. Hold reversion notifications are similar to new call notifications.

Depending on the configuration of the conference station, you may see one or more of the following:

An animated icon that appears as an incoming call for two seconds and then as a hold icon for two more seconds.

A single ring that repeats at regular intervals.

The Call button on the DCU flashes green.

The LEDs on the sound base flash green.

Respond to Hold Reversion notification

Procedure

Press Answer

Meet Me conference

If enabled by your system administrator, you can call a predetermined number at a scheduled time to host or join a Meet Me conference.

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Calling features

Host Meet Me conference

The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.

Note The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.

Host Meet Me conference

Procedure

Step 1 Obtain a Meet Me phone number from your system administrator.

Step 2 Distribute the Meet Me phone number to participants.

Step 3 When you are ready to start the meeting, pressMeetMe.

You may need to press More first.

Step 4 Dial the Meet Me phone number.

Join Meet Me Conference

Procedure

Step 1 Dial the Meet Me phone number provided by the conference host.

Step 2 If you hear a busy tone, the host has not yet joined the conference. In this case, disconnect and try your call again.

Mobile Connect

Mobile Connect allows you to use your mobile phone to handle calls associated with the conference station phone number.

To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations.

When you enable Mobile Connect:

The conference station and remote destinations receive calls simultaneously.

When you answer the call on the conference station, the remote destinations stop ringing, disconnect, and display a missed call message.

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Calling features

Enable Mobile Connect

When you answer the call on one remote destination, the other remote destinations and the conference station stop ringing, disconnect, and a missed call message displays on the other remote destinations.

Enable Mobile Connect

Procedure

Step 1 Press More.

Step 2 PressMobility to display the current remote destination status (Enabled or Disabled).

Step 3 PressSelect to change the status.

Step 4 Press Exit.

Switch IP phone call to mobile phone

Procedure

Step 1 Press More.

Step 2 Press Mobility.

Step 3 Select To mobile.

Step 4 Answer thein-progresscall on your mobile phone.

You cannot use the conference station for any other calls while this call is still in progress. The Call button LED lights solid red, and the calling party number displays on the phone.

Switch mobile call to IP phone

Procedure

Step 1 PressCall on the conference station.

Step 2 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Step 3 PressResume on the conference station within 5 to 10 seconds and start talking on the conference station.

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Calling features

Monitoring and Recording

Monitoring and Recording

The Monitoring and Recording feature allows you to monitor and record calls. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on an individual call basis.

You can start or stop a recording by pressing the Record softkey on your phone.

Users might receive audible alerts during call monitoring and recording. By default, the person who monitors and records the call does not receive an audible alert.

Secure monitoring and recording is also available. For details on this aspect of the feature, contact your system administrator.

Multiple calls per line

The conference station has a single line and supports a maximum of six calls. Unless you are in a conference, only one call can be connected at any time; other calls are automatically placed on hold.

Multiple incoming calls

If there is a second incoming call on the line, while the first call rings, a navigable incoming call list window displays on the screen. The call list window updates automatically if there are additional incoming calls, or if an incoming call is cancelled.

Call ended on line with multiple calls

If there are multiple calls on the line when a call completes, the next call in the call list gains focus.

Outbound call maximum

The conference station supports a maximum of 6 outbound calls.

Answer second call on same line

Procedure

To answer a second call on your conference station line, press Answer.

Any active call is placed on hold, and the second call is answered.

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Calling features

Switch between calls on same line

Switch between calls on same line

Procedure

Step 1 PressSwap to switch between two calls on the same line.

Step 2 If there are more than two calls on the line, select a call from the call list and pressResume.

Create conference with two calls on same line

Procedure

Step 1 With two connected calls on the same line, select a call to make it the active call.

The second call is put on hold.

Step 2 Press Conference.

Step 3 PressCalls to view the call list and select the caller to add to the conference.

Step 4 Wait for the call to connect.

Step 5 PressConference to add the participant to your call.

The conference begins.

Step 6 (Optional) Repeat to add additional participants.

Transfer two calls on same line

Before You Begin

You must be on an active call to transfer calls.

Procedure

Step 1 Press Transfer.

Step 2 Enter phone number or press aspeed-dialbutton for the transfer destination.

When you have reached the maximum number of calls for your line, pressing Transfer allows you to select the calls from a list of calls on the line.

Step 3 Wait for the recipient to answer.

Step 4 PressTransfer again.

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Calling features

Shared Line

Shared Line

If the conference station is registered on a shared line you can handle multiple calls in the following ways:

If there are two or more remote calls on the shared line, the caller ID field on the conference station indicates the number of remote calls on the line, and the state of the call. Press Calls to display the call list window.

If at least one call on the shared line is on hold, the Call button LED flashes red. Press Resume to make the call active, or use the Navigation bar to choose a call to resume from the call list. For example, if a remote call on the shared line is placed on hold the Call button on your conference station will flash red.

Mute

Mute allows you to block audio input for the conference station, so that you can hear other parties on the call but they cannot hear you.

The conference station can be muted in two ways:

Press the Mute button on the Sound Base.

Press the Mute button on the DCU.

If connected, the optional extension microphones can also be used to mute the conference station. In Linked Mode, the Mute button on the secondary sound base behaves the same as the Mute button on the primary unit.

LED indicators on both the sound base and the DCU indicate the mute status of the conference station:

Solid, red base LEDs and red base Mute button: muted.

Solid, red DCU Mute button: muted.

Mute IP phone sound base

Procedure

Step 1 PressMute to turn Mute on.

The Mute button is backlit by a solid, red light, and the sound base LEDs light red.

Step 2 PressMute again to turn Mute off.

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Calling features

Mute IP phone DCU

Mute IP phone DCU

Procedure

Step 1 PressMute to turn Mute on.

The Mute button is backlit by a solid, red light, and a mute icon displays on the screen.

Step 2 PressMute again to turn Mute off.

On-Hookdialing

On-hookdialing allows you to enter a phone number before getting a dial tone and then press the Call button to complete the call.

Dial number on-hook

Procedure

Step 1 Enter or speed dial a phone number.

Step 2 Press Dial.

Plus Dialing

Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the first digit in a phone number when dialing an international number.

A phone number with the + sign in it can be selected and dialed without the need to add digits for international calls.

Dial international number

Before You Begin

Before dialing an international call or using Plus Dialing, enter any local access code, such as 8 or 9 if applicable.

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Calling features

Privacy

Procedure

Step 1 Press and hold star (*) for at least 1 second.

The plus (+) sign displays as the first digit in the phone number.

The corresponding key tone stops to indicate that the * has changed to a + sign.

Step 2 Dial the international number, including the country code.

Privacy

If configured, the Privacy feature allows you to prevent others who share your line from seeing information about your calls. Your system administrator configures this feature.

If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

Enable privacy on shared line

Before You Begin

Before you can use this feature, it must enabled by your system administration.

Procedure

Step 1 Press More.

Step 2 Use the Navigation bar and Select button to scroll to thePrivate softkey.

Press Private to enable this feature.

Press Private to disable this feature if it is currently enabled.

Quality Reporting Tool

Your system administrator may temporarily configure the conference station with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Invoking the QRT reports a problem with the current call to the system administrator.

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Calling features

Report IP phone problems

Report IP phone problems

Procedure

Step 1 Press More.

Step 2 Use the Navigation bar and Select button to locate and selectQRT.

The information is sent to your system administrator.

Redial

Redial allows you to call the most recently dialed phone number.

Redial number

Procedure

To redial the last number you called, press Redial.

Shared lines

Shared lines allow you to use one phone number for multiple devices.

A shared line is useful if you have multiple devices and want one phone number, share call-handlingtasks with coworkers, or handle calls on behalf of a manager. The other devices that share your line are referred to as remote devices, and a call that is being handled by a device that shares your line is referred to as a remote call.

When a call comes in on the shared line, the conference station rings and your coworker's device rings. Either you or your coworker can answer the call, place the call on hold, or transfer the call.

The Call button on the DCU has an LED that indicates the call state. For example:

Remote in use: solid red LED.

Remote hold: pulsing red LED

Your call history shows the status for all calls on the shared line. For example, if a call rings on a shared line and you answer the call, your coworkers who share the line see that the call was answered remotely. Your call history identifies calls that were Placed, Received, or Missed.

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Speed Dial

Speed Dial

Speed-Dialfeatures allow you to quickly place a call using preconfigured codes to place a call, or by selecting an item from the Call History list. Before you can usespeed-dialfeatures on the conference station, you must set up Speed Dial on your User Options web pages. The conference station allows 10speed-dialentries.

The conference station supports these speed-dialfeatures:

Speed-dialcodes: Allows you to dial a phone number from a code (sometimes referred to as abbreviated dialing or fast dialing).

Related Topics

Speed Dial setup on web, on page 70

Place call using speed dial codes

Before You Begin

Before you can use speed-dialcodes on the conference station, you must set up the codes on your User Options web pages.

Procedure

To place a call, enter the speed-dialcode and press theSpeed Dial.

Transfer

Transfer allows you to redirect a connected call from the conference station to another number.

Before completing a transfer procedure, you can press Cancel to cancel the procedure.

Transfer call to another number

Before You Begin

The call must be active to be transferred.

Procedure

Step 1 Press Transfer.

Step 2 Enter the destination number or press aspeed-dialbutton.

Step 3 Wait for the recipient to answer.

Step 4 PressTransfer again.

The transfer completes.

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Calling features

Cisco WebDialer

Cisco WebDialer

Cisco WebDialer allows you to click-to-dialcontacts from the Cisco Unified Communications Manager Directory. Your system administrator sets up this feature for you.

Use WebDialer with Cisco directory

Procedure

Step 1 Sign in to your User Options web pages.

Step 2 SelectUser Options >Directory and search for a coworker.

Step 3 Select the number that you want to dial.

Step 4 If this is your first time using WebDialer, review the preferences on the Make Call window.

Step 5 SelectDial.

The call is now placed on your phone.

Step 6 To end a call, selectHang up from the Make Call window, or pressEnd Call on your phone.

Use WebDialer with another online corporate directory

Procedure

Step 1 Sign in to aWebDialer-enabledcorporate directory and search for coworkers.

Step 2 Select the number that you want to dial.

Step 3 When prompted, enter your user ID and password.

Step 4 If this is your first time using WebDialer, review the preferences on the Make Call window.

Step 5 SelectDial.

The call is now placed on your phone line.

Step 6 To end a call, selectHang up in the Make Call window or pressEnd Call on your conference station.

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Change WebDialer preferences

Change WebDialer preferences

Procedure

Step 1 Sign in to your User Option web pages.

Step 2 Initiate a call using WebDialer to access the Make Call window.

The Make Call window displays the first time that you use WebDialer (after you select the number that you want to dial).

Step 3 Select one of the following options from the Make Call window:

Preferred language: Determines the language used for WebDialer settings and prompts.

Use preferred device: Identifies the Cisco Unified IP Phone (calling device) and directory number (calling line) that you use to place WebDialer calls.

If you have one phone with a single line, the appropriate phone and line are automatically selected.

Step 4 If the phone and line do not select automatically, choose a phone or line.

If you have more than one phone of the same type, the list identifies the phone by device type and MAC address. To display the MAC address on your phone, select Apps >Phone Information.

Step 5 If you have an Extension Mobility profile, selectExtension Mobility from the Calling Devicedrop-downmenu in the Make Call window.

Step 6 Ensure that you do not select Do not display call informationor Disable Auto Close.

Do not display call confirmation: If selected, the WebDialer Make Call window does not display the next time WebDialer is used. Calls will automatically dial after you select a contact from the Cisco directory.

Disable Auto Close: If selected, the call window does not close automatically after 15 seconds.

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C H A P T E R 7

User Options web pages

Your Cisco Unified IP Conference Phone 8831 is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your User Options web pages, where you can control features, settings, and services for your conference station.

This section describes how to log in and select a conference station.

Sign in and out of User Options web pages, page 65

Select device from User Options web page, page 66

Features and services setup on web, page 66

Sign in and out of User Options web pages

Before you can access any of your user options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using the User Options web pages, you must sign out.

In some cases, you can access your User Option web pages without having to sign in. For more information, contact your system administrator.

Procedure

Step 1 Obtain the User Options URL, user ID, and default password from your system administrator.

Step 2 Open a web browser on your computer and enter the URL.

Step 3 If prompted to accept security settings, selectYes orInstall Certificate.

Step 4 Enter your user ID in theUsername field.

Step 5 Enter your password in thePassword field.

Step 6 SelectLogin.

The Cisco Unified CM User Options home page displays. From this page you can use User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.

Step 7 To sign out of user options, selectLogout.

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User Options web pages

Select device from User Options web page

Select device from User Options web page

Procedure

Step 1 Log in to your User Options web pages, and then chooseUser Options >Device.

The Device Configuration page appears.

Step 2 If you have multiple conference stations assigned to you, verify that the appropriate conference station is selected. If necessary, choose another conference station from the Namedrop-downlist.

From the Device Configuration page, you can access conference station-specificoptions, such as Line Settings, Speed Dials, Phone Services, and Service URL.

Step 3 To return to the Device Configuration page from another page, chooseUser Options >Device.

Features and services setup on web

This section describes how to configure features and services from your User Options web pages after logging in.

Related Topics

Sign in and out of User Options web pages, on page 65

Personal directory on web

The Personal Directory feature set that you can access on your computer consists of:

A Personal Address Book (PAB)

Fast Dials

Cisco Unified Communications Manager Address Book Synchronizer

You can also access PAB and Fast Dials from the conference station.

Related Topics

Personal Directory, on page 28

Personal Address Book on web

This section describes how to use your PAB from your User Options web pages.

Related Topics

Sign in and out of User Options web pages, on page 65

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User Options web pages

Personal directory on web

Add new Personal Address Book entry

Procedure

Step 1 Choose User Options> Personal Address Book.

Step 2 Click Add New.

Step 3 Enter information for the entry.

Search Personal Address Book entry

Procedure

Step 1 Choose User Options> Personal Address Book.

Step 2 Specify search information, and then clickFind.

Edit Personal Address Book entry

Procedure

Step 1 Choose User Options> Personal Address Book.

Step 2 Search for the PAB entry you want to edit.

Step 3 Click the nickname for the PAB entry you want to edit.

Step 4 Edit the entry, and then clickSave.

Delete Personal Address Book entry

Procedure

Step 1 Choose User Options> Personal Address Book.

Step 2 Search for the PAB entry you want to delete.

Step 3 Check the checkbox next to the PAB entry you want to delete.

Step 4 Click Delete Selected.

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User Options web pages

Fast Dials on web

Fast Dials on web

This section describes how to assign Fast Dials from your User Options web pages.

Tips

You can create up to 500 fast-dialand PAB entries.

When you create a new fast-dialentry without using a PAB entry, thefast-dialentry is labelledRawin your User Options web pages. The entry does not display a configurable text label and does not have a matching entry in your PAB.

Related Topics

Sign in and out of User Options web pages, on page 65

Assign Fast-Dialcode to Personal Directory entry

Procedure

Step 1 Sign in to Personal Directory.

Step 2 Enter the name information and pressSubmit.

Step 3 Select the name, then pressFastDial.

Step 4 Select a number and pressSelect.

Step 5 Press Next.

Step 6 PressAssign for a newfast-dialcode that you want to assign to the number.

Assign Fast-Dialcode to phone number

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options> Fast Dials.

Step 3 SelectAdd New.

Step 4 Change theFast-Dialcode, if desired.

Step 5 Enter a phone number.

Step 6 SelectSave.

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User Options web pages

Fast Dials on web

Search for Fast-Dialentry

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options> Fast Dials.

Step 3 Specify search information and selectFind.

Edit Fast-Dialphone number

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options> Fast Dials.

Step 3 Search for theFast-Dialentry that you want to edit.

Step 4 Select a component of the entry.

Step 5 Change the phone number.

Step 6 SelectSave.

Delete Fast-DialPersonal Address Book entry

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Search for afast-dialentry.

Step 3 Select one or more entries.

Step 4 Select Delete Selected.

Address book synchronization tool

You can use the Cisco Unified Communications Manager Address Book Synchronizer to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book become accessible on your conference station and your User Options web pages. Your system administrator can give you access to the synchronizer and provides detailed installation instructions.

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User Options web pages

Speed Dial setup on web

Speed Dial setup on web

Depending on configuration, the conference station can support several speed-dialingfeatures:

Speed Dials

Abbreviated Dials

Fast Dials

This section describes how to set up speed-dialingfeatures from your User Options web pages.

Related Topics

Speed Dial, on page 62

Sign in and out of User Options web pages, on page 65

Fast Dials on web, on page 68

Set up speed-dialcodes

Procedure

Step 1 On your User Options web page, selectUser Options >Device.

Step 2 Select a phone from the Namedrop-downmenu.

Step 3 Select Speed Dials.

Step 4 In the Speed Dial Settings area, enter a number and label for aspeed-dialcode.

Step 5 SelectSave.

Set up Abbreviated Dialing codes

Procedure

Step 1 Choose User Options> Device.

Step 2 Choose a phone from the Namedrop-downmenu.

Step 3 Click Speed Dials.

Step 4 Enter a number and label for an Abbreviated Dialing code.

Step 5 Click Save.

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User Options web pages

Phone services setup on web

Phone services setup on web

Conference station services can include special conference station features, network data, and web-basedinformation (such as stock quotes and movie listings). You must first subscribe to a conference station service before accessing it on the conference station.

This section describes how to configure conference station services using your User Options web pages.

Related Topics

Sign in and out of User Options web pages, on page 65

Subscribe to service

Procedure

Step 1 On your User Options web page, selectUser Options >Device.

Step 2 Select a phone from theName drop-downmenu.

Step 3 Select Phone Services.

Step 4 SelectAdd New.

Step 5 Select a service from thedrop-downlist and selectNext.

Step 6 (Optional) Change the service label or enter additional service information, if available.

Step 7 SelectSave.

Search for services

Procedure

Step 1 On your User Options web page, select a device.

Step 2 Select Phone Services.

Step 3 SelectFind.

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User Options web pages

User settings on web

Change or end services

Procedure

Step 1 On your User Options web page, search for services.

Step 2 Select one or more entries.

Step 3 Select Delete Selected.

Change service name

Procedure

Step 1 On your User Options web page, search for services.

Step 2 Select a service name.

Step 3 Change the information and selectSave.

Access service on phone

Procedure

From the conference station, choose >Services.

User settings on web

User settings include your password, PIN, and language (locale) settings.

Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on the conference station. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, contact your system administrator.

This section describes how to control your user settings from your User Options web pages.

Related Topics

Sign in and out of User Options web pages, on page 65

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User Options web pages

User settings on web

Change browser password

Procedure

Step 1 Sign in to your User Options web pages.

Step 2 Select User Options> User Settings.

Step 3 Enter your Current Password.

Step 4 Enter your New Password.

Step 5 Reenter your new password in the Confirm Password field.

Step 6 SelectSave.

Change PIN

Procedure

Step 1 Sign in to your User Options web pages.

Step 2 Select User Options> User Settings.

Step 3 Enter your Current PIN.

Step 4 Enter your New PIN.

Step 5 Reenter your new PIN in theConfirm PIN field.

Step 6 SelectSave.

Change user options web page language setting

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options> User Settings.

Step 3 In the User Locale area, select an item from the Localedrop-downlist.

Step 4 SelectSave.

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User Options web pages

Line settings on web

Change phone display language

Procedure

Step 1 Sign in to your User Options web page.

Step 2 Select User Options> Device.

Step 3 Select an item from the User Localedrop-downlist.

Step 4 SelectSave.

Line settings on web

Line settings include call forward, voice message indicators, ring types, and line text labels that you set up for your conference station.

Note By default, the ring type and line text label options do not display on your User Options web pages. Contact your system administrator to set up these options so that you can access them.

This section describes the line settings you can update from your User Options web pages.

Related Topics

Sign in and out of User Options web pages, on page 65

Call Forward, on page 42

Preferences, on page 22

Set up Call Forward per line

Procedure

Step 1 On your User Options web page, selectUser Options >Device.

Step 2 Select a phone from the Namedrop-downmenu.

Step 3 Select Line Settings.

Step 4 If you have more than one directory number (line) assigned to your phone, select a line from the Linedrop-downmenu.

Step 5 In the Incoming Call Forwarding area, select call forwarding settings for various conditions.

Step 6 SelectSave.

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User Options web pages

Line settings on web

Change voice message indicator setting per line

Procedure

Step 1 On your User Options web page, selectUser Options >Device.

Step 2 Select a phone from theName drop-downmenu.

Step 3 Select Line Settings.

Step 4 (Optional) If you have more than one directory number (line) assigned to your phone, select a line from the Linedrop-downmenu.

Step 5 In the Message Waiting Lamp area, choose from various settings.

Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

Step 6 SelectSave.

Change audible voice message indicator setting per line

Procedure

Step 1 On your User Options web page, selectUser Options >Device.

Step 2 Select a phone from theName drop-downmenu.

Step 3 SelectLine Settings.

Step 4 If you have more than one directory number (line) assigned to your phone, select a line from the Linedrop-downmenu.

Step 5 In the Audible Message Waiting Lamp area, choose from various settings.

Step 6 SelectSave.

Change ring type

When the conference station is idle, an incoming call rings uses the idle ring setting. When the conference station is active, an incoming call rings uses the consecutive ring setting.

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User Options web pages

Cisco WebDialer

Procedure

Step 1 On your User Options web page, selectUser Options >Device.

Step 2 If you have more than one device, select a device.

Step 3 Select Line Settings.

Step 4 In the Ring Settings area, choose a setting to tell the conference station how to indicate an incoming call.

Step 5 SelectSave.

Update line text label displayed on called party phone

Procedure

Step 1 On your User Options web page, selectUser Options >Device.

Step 2 If you have more than one device, select a device.

Step 3 Select Line Settings.

Step 4 In the Line Text Label area, enter the text that will identify your directory number when you call another conference station.

If you do not specify a line text label, your directory number displays on the called partys phone.

Step 5 SelectSave.

Cisco WebDialer

Cisco WebDialer allows you to make calls on your conference station to directory contacts by clicking items in a web browser. Your system administrator must set up this feature for you.

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User Options web pages

Cisco WebDialer

Use WebDialer with User Options directory

Procedure

Step 1 Log in to your User Options web pages.

Step 2 ChooseUser Options >Directory and search for a coworker.

Step 3 Click the number that you want to dial.

Step 4 If this is your first time using WebDialer, set up preferences on the Make Call page.

Step 5 Click Dial.

Step 6 The call is now placed on your phone.

Step 7 To end a call, clickHangup or hang up from your phone.

Use WebDialer with another online corporate directory (not User Options directory)

Procedure

Step 1 Log in to aWebDialer-enabledcorporate directory and search for coworkers.

Step 2 Click the number that you want to dial.

Step 3 When prompted, enter your user ID and password.

Step 4 If this is your first time using WebDialer, set up preferences on the Make Call page.

Step 5 Click Dial.

The call is now placed on your phone.

Step 6 To end a call, clickHangup or hang up from your phone.

Log out of WebDialer

Procedure

Click the Logout icon in the Make Call or Hang Up page.

Set up, view, or change WebDialer preferences

Procedure

Step 1 Access the Make Call page.

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User Options web pages

Cisco WebDialer

The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial).

Step 2 (Optional) Make changes to your settings.

The Make Call page contains the following options:

Preferred language: Determines the language used for WebDialer settings and prompts.

Use preferred device: Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling device or line) that you use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone or line. If you have more than one phone, it will be specified by device type and MAC address. To display the MAC address on your phone, choose Settings >Network Configuration > MAC address.

Note If you have an Extension Mobility profile, you can select your Extension Mobilitylogged-indevice from the Calling device menu.

Use Extension Mobility: If selected, prompts Cisco WebDialer to use the conference station that is associated with your Cisco Extension Mobility profile (if available).

Do not display call confirmation: If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabledonline directory.

Disable Auto Close: If selected, prompts Cisco WebDialer to display the Hang Up page.

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C H A P T E R 8

Additional options

Your system administrator can configure your Cisco Unified IP Conference Phone 8831 to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs and work environment.

If you...

Then...

 

For more information...

Need to handle more calls on the

Ask your system administrator to

Contact your system administrator

conference station line

configure your line to support

or phone support team.

 

more calls.

 

 

Note

Your conference station

 

 

 

supports a maximum of 6

 

 

 

calls.

 

Need more speed dial entries

First make sure that all your speed

See Speed Dial, on page 62.

 

dial entries are assigned.

 

If you need additional speed dials, try using abbreviated dials or fast dials.

Want to use one extension for several phones

Request a shared line. This allows See Shared lines, on page 61. you, for example, to use one

extension for your desk phone and lab phone.

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Additional options

If you...

Then...

For more information...

Share conference stations or office space with coworkers

Consider using:

Call Park to store and retrieve calls without using the transfer feature.

Call Pickup to answer calls ringing on another phone.

A shared line to view or join coworkerscalls.

Cisco Extension Mobility to apply the conference station number and user profile to a shared conference station.

Contact your system administrator about these features and see the following:

Call Park, on page 43

Call Pickup, on page 44

Shared lines, on page 61

Cisco Extension Mobility, on page 51

Want to temporarily apply the conference station number and settings to a shared conference station

Want to extend the area covered by audio

Ask your system administrator

See Cisco Extension Mobility, on

about the Cisco Extension

page 51.

Mobility Service.

 

Ask your administrator about:

See

Linking to another

Linked Mode, on page 23

Conference Station sound

Enhanced Room Coverage,

base

on page 48

 

Adding a Wireless Extension Microphone Kit

Adding a Wired Extension Microphone Kit

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C H A P T E R 9

Troubleshooting

This section provides troubleshooting information for the Cisco Unified IP Conference Phone 8831.

General troubleshooting, page 81

Phone administration data, page 82

Quality Reporting Tool, page 83

General troubleshooting

This section provides information to help you troubleshoot general problems with the conference station. For more information, see your system administrator.

Symptom

You cannot hear a dial tone or complete a call.

A conference station button is unresponsive.

Explanation

One or more of the following factors might apply:

You must log into the Cisco Extension Mobility Service.

The conference station has time-of-dayrestrictions that prevent you from using some features during certain hours of the day.

Your system administrator may have disabled the button on the conference station.

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Troubleshooting

Phone administration data

Symptom

The softkey that you want to use does not appear.

Barge fails and results in a fast busy tone.

Explanation

One or more of the following factors might apply:

You must change the line state (for example, go off-hookor have a connected call).

You must press More to reveal additional softkeys.

The conference station is not configured to support the feature associated with that softkey. Contact your administrator for more information.

One or more of the following factors might apply:

You cannot barge an encrypted call if the conference station you are using is not configured for encryption. When your barge attempt fails for this reason, the conference station plays a fast busy tone.

You have toggled on the Privacy softkey.

You are disconnected from a call that you joined using Barge.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Cisco CallBack fails.

The other party might have call forwarding enabled.

Phone administration data

Your system administrator might ask you to access administration data on the conference station for troubleshooting purposes.

If you are asked to...

Then...

Access network configuration data

Choose Apps> Admin Settings > Network

 

Configuration, and then navigate to the item that you

 

want to view.

Access status data

Choose Apps> Admin Settings > Status, and then

 

navigate to the item that you want to view.

Access model information

Choose Apps> Admin Settings > Phone

 

Information, and then navigate to the item that you

 

want to view.

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Troubleshooting

Quality Reporting Tool

Quality Reporting Tool

Your system administrator may temporarily configure the conference station with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on your configuration, use the QRT to:

Immediately report an audio problem on a current call.

Select a general problem from a list of categories and choose reason codes.

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Troubleshooting

Quality Reporting Tool

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C H A P T E R 10

Cisco one-yearlimited hardware warranty terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com.

View Cisco information packet, page 85

Cisco one-year limited hardware warranty terms, page 86

View Cisco information packet

Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

Procedure

Step 1 Launch your browser, and go to this URL:

http://www.cisco.com/en/US/products/prod_warranties_listing.html

The Warranties and License Agreements page appears.

Step 2 To read theCisco Information Packet, follow these steps:

a)Click the Information Packet Number field, and make sure that the part number78-5235-03B0is highlighted.

b)Select the language in which you would like to read the document.

c)Click Go.

d)The Cisco Limited Warranty and Software License page from the Information Packet appears.

e)Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader fromhttp://www.adobe.com

Step 3 To read translated and localized warranty information about your product, follow these steps:

a)Enter this part number in the Warranty Document Number field: 78-10747-01C0

b)Select the language in which you would like to view the document.

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Cisco one-yearlimited hardware warranty terms

Cisco one-yearlimited hardware warranty terms

c)Click Go. The Cisco warranty page appears.

d)Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/ Support_root.shtml

Cisco one-yearlimited hardware warranty terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL:

http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html

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I N D E X

B

buttons and connections 8 sound base8

LED 8

linked mode daisy chain port 8 microphones8

mute 8 network port8 speaker8 USB port8 wall power8

wired microphone ports 8 buttons and hardware5

display control unit 5 DCU5

sound base 5

wired extension kit 5

wireless extension kit and charger 5 buttons and softkeys7

display control unit 7 call button7 keypad7

LED 7 mute7

navigator with select key 7 screen7

Softkey buttons 7 volume rocker7

C

Conference Station 14

connections 14

E

EnergyWise 17

description 17

external devices 2 caution2 information2

F

feature availability 18 description18

M

microphone 9, 12, 49 wired expansion12 wireless49 wireless extension9

P

power outage 2 power saving17

description 17

PowerSave Plus, See EnergyWise

S

safety and performance 2 external devices2 power outage2

safety warnings 2 screen cleaning14 screen layout13

conference station 13 call primary label13

call secondary label 13 call state icon13 feature icons13 header13

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

IN-1

Index

screen layout (continued)

W

conference station (continued)

warnings 2

line label text

13

softkey labels

13

safety 2

 

 

warranty information 86

U

 

 

USB cable installation

15

 

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