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Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

First Published: June 21, 2013

Last Modified: August 27, 2013

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706USA http://www.cisco.com Tel: 408526-4000

800 553-NETS(6387) Fax: 408527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequencyenergy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright© 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMEDSUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http:// www.cisco.com/go/trademarks.Third-partytrademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

© 2013 Cisco Systems, Inc. All rights reserved.

C H A P T E R 1

C H A P T E R 2

C H A P T E R 3

C O N T E N T S

Preface 1

Introduction 1

Additional information 2

Safety and performance information 2

Power outage 2

External devices 2

Cisco product security overview 3

Accessibility Features 3

Features of your Cisco Unified IP Conference Phone 5

Buttons and hardware 5

LED state definitions 6

Display Control Unit 7

Sound Base 8

Wireless extension microphone and charger kit 9

Wired extension microphone kit 12

Phone screen 13

Phone screen cleaning 14

Phone connections 14

Connect mini-USB cable to DCU 15

Install ferrite bead on network cable 16

General IP Phone information 17

Power-saving mode 17

Feature availability 18

Applications 19

Services 19

Access Services 19

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Contents

C H A P T E R 4

Call History 19

View call history 20

View call record details 20

Dial from Call History 21

Edit phone number 21

Clear call history 21

Delete call record 22

Preferences 22

Ringtones 22

Change Ringtone 22

Contrast 23

Adjust Contrast 23

Linked Mode 23

Link Conference Phones 24

IP Phone Information 24

Administrator Settings 25

Contacts 27

Corporate Directory 27

Dial Contact from Search 27

Dial Contact from Search during an active call 28

Personal Directory 28

Personal Directory options 29

Sign In and Out of Personal Directory 29

Add Personal Directory entry 30

Search for entry in Personal Directory 30

Dial number from Personal Directory 31

Delete Personal Directory entry 31

Edit Personal Directory entry 31

Fast-Dial codes with Personal Directory 32

Assign fast-dial code to PAB from the phone 32

Assign fast-dial code to PAB from User Options web page 32

Place call using fast-dial code 33

Delete fast-dial code 33

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Contents

C H A P T E R

5

Messages 35

 

 

 

 

 

Access voicemail 35

 

 

 

 

Voice message identification 35

 

 

 

 

Access voice messages 35

 

 

 

 

Calling features

37

 

 

C H A P T E R

6

 

 

 

 

Softkey feature map 38

 

 

 

 

Survivable Remote Site Telephony overview 39

 

 

Answer 41

 

 

 

 

 

Call Back 42

 

 

 

 

Set Up Call Back notification

42

 

 

 

Call Forward 42

 

 

 

 

Forward calls 43

 

 

 

 

Call Park 43

 

 

 

 

Park call

43

 

 

 

 

Call Pickup

44

 

 

 

 

Answer call using Pickup 44

 

 

 

 

Answer call using Group Pickup and Group Pickup Number 44

 

 

Answer call using Group Pickup and phone number 45

 

 

Answer call using Other Pickup

45

 

 

cBarge 45

 

 

 

 

 

Join conference on shared line 45

 

 

Conference

45

 

 

 

 

Add third party to conference

46

 

 

 

View conference participants

46

 

 

 

Remove conference participants

46

 

 

Divert 47

 

 

 

 

 

Divert call 47

 

 

 

 

Do Not Disturb 47

 

 

 

 

Turn DND on and off 47

 

 

 

 

Enhanced Room Coverage 48

 

 

 

 

Wireless Microphone menu 49

 

 

 

Pair wireless microphone 49

 

 

 

 

Unpair wireless microphone

50

 

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Contents

Cisco Extension Mobility 51

Enable Extension Mobility 51

Fast Dial 51

Place call using Fast Dial 52

Hold 52

Hold active call 52

Switch between active and multiple holding calls 53

Hold active call and answer new incoming call 53

Hold Reversion 53

Respond to Hold Reversion notification 53

Meet Me conference 53

Host Meet Me conference 54

Join Meet Me Conference 54

Mobile Connect 54

Enable Mobile Connect 55

Switch IP phone call to mobile phone 55

Switch mobile call to IP phone 55

Monitoring and Recording 56

Multiple calls per line 56

Multiple incoming calls 56

Call ended on line with multiple calls 56

Outbound call maximum 56

Answer second call on same line 56

Switch between calls on same line 57

Create conference with two calls on same line 57

Transfer two calls on same line 57

Shared Line 58

Mute 58

Mute IP phone sound base 58

Mute IP phone DCU 59

On-Hook dialing 59

Dial number on-hook 59

Plus Dialing 59

Dial international number 59

Privacy 60

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Contents

C H A P T E R 7

Enable privacy on shared line 60

Quality Reporting Tool 60

Report IP phone problems 61

Redial 61

Redial number 61

Shared lines 61

Speed Dial 62

Place call using speed dial codes 62

Transfer 62

Transfer call to another number 62

Cisco WebDialer 63

Use WebDialer with Cisco directory 63

Use WebDialer with another online corporate directory 63

Change WebDialer preferences 64

User Options web pages 65

Sign in and out of User Options web pages 65

Select device from User Options web page 66

Features and services setup on web 66

Personal directory on web 66

Personal Address Book on web 66

Add new Personal Address Book entry 67

Search Personal Address Book entry 67

Edit Personal Address Book entry 67

Delete Personal Address Book entry 67

Fast Dials on web 68

Assign Fast-Dial code to Personal Directory entry 68

Assign Fast-Dial code to phone number 68

Search for Fast-Dial entry 69

Edit Fast-Dial phone number 69

Delete Fast-Dial Personal Address Book entry 69

Address book synchronization tool 69

Speed Dial setup on web 70

Set up speed-dial codes 70

Set up Abbreviated Dialing codes 70

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Contents

C H A P T E R 8

C H A P T E R 9

C H A P T E R 1 0

Phone services setup on web

71

 

Subscribe to service

71

 

 

Search for services

71

 

 

Change or end services

72

 

Change service name 72

 

Access service on phone

72

 

User settings on web 72

 

 

 

Change browser password 73

 

Change PIN 73

 

 

 

Change user options web page language setting

73

Change phone display language 74

 

Line settings on web 74

 

 

 

Set up Call Forward per line 74

 

Change voice message indicator setting per line

75

Change audible voice message indicator setting per line 75

Change ring type 75

Update line text label displayed on called party phone 76

Cisco WebDialer 76

Use WebDialer with User Options directory 77

Use WebDialer with another online corporate directory (not User Options directory) 77

Log out of WebDialer 77

Set up, view, or change WebDialer preferences 77

Additional options 79

Troubleshooting 81

General troubleshooting 81

Phone administration data 82

Quality Reporting Tool 83

Cisco one-year limited hardware warranty terms 85

View Cisco information packet 85

Cisco one-year limited hardware warranty terms 86

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