Cisco Systems CP7962G User Manual

0 (0)

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 527-0883

Common Phone Tasks

View online help on

Press

.

 

the phone

 

 

 

 

 

Place a call

Go off-hook before or

 

after dialing a number.

 

 

Redial a number

Press Redial. Or press

 

the Navigation button

 

while on-hook to see

 

your Placed Calls log.

 

 

Switch to the handset

Pick up the handset.

during a call

 

 

 

 

 

 

 

Switch to the speaker

Press

or

, then

or headset during a call

hang up the handset.

 

 

 

 

Mute your phone

Press

.

 

 

 

 

Use your call logs

Press

to choose a

 

call log. To dial,

 

 

highlight a listing and go

 

off-hook.

 

 

 

 

Edit a number

Press EditDial, << or >>.

 

 

Hold/resume a call

Press Hold or Resume.

 

 

Transfer a call to a new

Press Transfer, enter the

number

number, then press

 

Transfer again.

 

 

 

Place an intercom call

Press intercom button,

 

enter a number if

 

necessary, and speak

 

after you hear the tone.

 

 

Start a standard (ad

Press more > Confrn,

hoc) conference call

dial the participant, then

 

press Confrn again.

 

 

 

 

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of

their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0903R)

© 2009 Cisco Systems, Inc. All rights reserved.

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QUICK REFERENCE

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2)

(SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial

Dial using a speed dial index

 

number

 

 

Answer

Answer a call

 

 

Back

Return to the previous Help topic

 

 

Barge

Add yourself to a call on a shared

 

line

 

 

CallBack

Receive notification when a busy

 

extension becomes available

 

 

Cancel

Cancel an action or exit a screen

 

without applying changes

 

 

cBarge

Add yourself to a call on a shared

 

line and establish a conference

 

 

CFwdALL

Set up/cancel call forwarding

 

 

Clear

Delete records or settings

 

 

Close

Close the current window

 

 

ConfList

View conference participants

 

 

Confrn

Create a conference call

 

 

Delete

Remove characters to the right of

 

the cursor when using EditDial

Details Open the Details record for a (SCCP only) multiparty call in the Missed Calls

and Received Calls logs

Dial

Dial a phone number

DirTrfr Transfer two calls to each other (SCCP only)

DND

Turn on/off Do Not Disturb

 

(DND)

 

 

EditDial

Edit a number in a call log

 

 

EndCall

Disconnect the current call or the

 

current intercom call

 

 

Erase

Reset settings to their defaults

 

 

Exit

Return to the previous screen

Cisco Systems CP7962G User Manual

GPickUp

Answer a call that is ringing in

 

another group or on another line

 

 

iDivert

Send or redirect a call to a voice

 

messaging system

 

 

Join

Join together existing calls to

 

create a conference

 

 

Links

View related Help topics

 

 

Main

Display the Help main menu

 

 

MeetMe

Host a Meet-Me conference call

 

 

more

Display additional softkeys

 

 

New Call

Make a new call

 

 

OPickUp

Answer a call that is ringing in an

 

associated group

 

 

Park

Store a call using Call Park

 

 

PickUp

Answer a call that is ringing on

 

another phone in your group

 

 

QRT

Submit call problems to the

 

system administrator

 

 

Redial

Redial the most recently dialed

 

number

 

 

Remove

Remove a conference participant

 

 

Resume

Resume a call on hold

 

 

RmLstC

Drop the last party added to a

 

conference call

 

 

Save

Save the chosen settings

 

 

Search

Search for a directory listing

 

 

Select

Select a menu item or call

 

 

Transfer

Transfer a call

 

 

Update

Refresh content

 

 

VidMode

Choose a video display mode

(SCCP only)

 

 

 

<<

Delete entered characters

 

 

>>

Move through entered characters

 

 

Phone Screen Icons

Call Forwarding enabled

Call on hold; remote call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Message waiting

Authenticated call

Encrypted call

BLF-monitored line is in-use

BLF-monitored line is idle

BLF-monitored line is ringing (BLF

Pickup)

Speed-dial, call log, or directory listing (line status unknown)

Line in Do Not Disturb (BLF feature)

Intercom line in idle state

Intercom line in one-way audio call

Intercom line in two-way audio call

Handset in use

Headset in use

Speakerphone in use

Video enabled (SCCP only)

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to button

URL entry in a call log is ready to edit

(SIP only)

Option selected

Feature enabled

Button Icons

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 7

Understanding Buttons and Hardware 7

Understanding Lines and Calls 10

Understanding Line and Call Icons 11

Understanding Phone Screen Features 12

Cleaning the Phone Screen 12

Understanding Feature Buttons and Menus 13

Accessing the Help System on Your Phone 13

Understanding Feature Availability 14

Understanding SIP vs. SCCP 15

Basic Call Handling 16

Placing a Call—Basic Options 16

Placing a Call—Additional Options 17

Answering a Call 20

Ending a Call 21

Using Hold and Resume 22

Using Mute 23

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Switching Between Multiple Calls 23

Switching an In-Progress Call to Another Phone 24

Viewing Multiple Calls

24

 

 

 

 

 

Transferring Calls

25

 

 

 

 

 

 

 

Sending a Call to a Voice Message System

26

Forwarding Calls to Another Number

26

 

Using Do Not Disturb

27

 

 

 

 

 

Making Conference Calls

29

 

 

 

 

Using Conference Features

29

 

 

Using Conference

29

 

 

 

 

Using Join

30

 

 

 

 

 

 

 

Using cBarge

31

 

 

 

 

 

 

Using Meet-Me

31

 

 

 

 

Viewing or Removing Conference Participants 32

Placing or Receiving Intercom Calls

32

 

Advanced Call Handling

34

 

 

 

Speed Dialing 34

 

 

 

 

 

 

 

 

Picking Up a Redirected Call on Your Phone

35

Storing and Retrieving Parked Calls

37

 

Logging Out of Hunt Groups

38

 

 

 

Using a Shared Line

38

 

 

 

 

 

 

Understanding Shared Lines

38

 

 

Using Barge to Add Yourself to a Shared-Line Call 39

Understanding Barge Features 39

 

Using Barge Features

40

 

 

Preventing Others from Viewing or Barging a Shared-Line Call 41

Using BLF to Determine a Line State

42

 

Making and Receiving Secure Calls 43

Tracing Suspicious Calls 44

Prioritizing Critical Calls 44

Using Cisco Extension Mobility 46

Managing Business Calls Using a Single Phone Number 46

iv

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Using a Handset, Headset, and Speakerphone 49

Using a Handset

49

 

 

 

 

Using a Headset

49

 

 

 

 

Using a Speakerphone 50

 

 

 

 

Using AutoAnswer with a Headset or Speakerphone

51

Changing Phone Settings

52

 

 

 

Customizing Rings and Message Indicators

52

 

Customizing the Phone Screen

53

 

 

 

Using Call Logs and Directories 54

 

 

 

Using Call Logs

54

 

 

 

 

Directory Dialing

56

 

 

 

 

Using Corporate Directory on Your Phone

56

 

Using Personal Directory on Your Phone

57

 

Accessing Voice Messages 60

 

 

 

Using the User Options Web Pages 61

 

 

Accessing Your User Options Web Pages

61

 

 

Configuring Features and Services on the Web 62

 

Using Personal Directory on the Web

62

 

 

Using Your Personal Address Book on the Web

62

Configuring Fast Dials on the Web

63

 

Using the Address Book Synchronization Tool

64

Setting Up Speed Dials on the Web 65

 

 

Setting Up Phone Services on the Web

66

 

Controlling User Settings on the Web

67

 

Controlling Line Settings on the Web

68

 

 

Setting Up Phones and Access Lists for Mobile Connect 70

Using Cisco WebDialer 72

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Understanding Additional Configuration Options 74

Troubleshooting Your Phone 76

General Troubleshooting 76

Viewing Phone Administration Data 77

Using the Quality Reporting Tool 77

Cisco One-Year Limited Hardware Warranty Terms 78

Index 79

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to...

Then...

 

 

 

 

Explore your phone on your own

Press

on the phone when you need assistance.

 

 

Review safety information

See Safety and Performance Information, page 2.

 

 

Connect your phone

See Connecting Your Phone, page 4.

 

 

Use your phone after it is installed

Start with An Overview of Your Phone, page 7.

 

 

Learn what the button lights

See Understanding Buttons and Hardware, page 7.

mean

 

 

 

 

Learn about the display

See Understanding Phone Screen Features, page 12.

 

 

Make calls

See Placing a Call—Basic Options, page 16.

 

 

Put calls on hold

See Using Hold and Resume, page 22.

 

 

Mute calls

See Using Mute, page 23.

 

 

Transfer calls

See Transferring Calls, page 25.

 

 

Make conference calls

See Making Conference Calls, page 29.

 

 

Set up speed dialing

See Speed Dialing, page 34.

 

 

Share a phone number

See Using a Shared Line, page 38.

 

 

Use your phone as a

See Using a Handset, Headset, and Speakerphone, page 49.

speakerphone

 

 

 

 

Change the ring volume or tone

See Changing Phone Settings, page 52.

 

 

View your missed calls

See Using Call Logs and Directories, page 54.

 

 

Listen to your voice messages

See Accessing Voice Messages, page 60.

 

 

See softkey and icon definitions

See the Quick Reference Card in the front of this guide.

 

 

 

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current licensing information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials

(SCCP phones only.)

The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from your personal computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at the following location:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common IP phone features and functionality.

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

2

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Getting Started

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL:

www.cisco.com/go/accessibility

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

8

1

9

 

 

AUX

10/100 SW

10/100 PC

+

 

 

DC48V

 

 

2 7

3

6

 

4

5

 

185045

1

DC adaptor port (DC48V)

6

Handset port

 

 

 

 

2

AC-to-DC power supply

7

Headset port

 

 

 

 

3

AC power cord

8

Footstand button

 

 

 

 

4

Network port (10/100 SW)

9

Auxiliary port (AUX)

 

 

 

 

5

Access port (10/100 PC)

 

 

 

 

 

 

4

 

 

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Connecting Your Phone

Adjusting the Footstand

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1

2

3

120521

1Set the handset aside and pull the square plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Using a Headset

You can use a wired headset, or you can use a wireless headset in conjunction with the wireless headset remote hookswitch control feature.

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors. See Using External Devices, page 3 for more information.

Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1.Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution Category drop-down list box displays.

2.Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box.

6

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An Overview of Your Phone

An Overview of Your Phone

The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:

Access to network data, XML applications, and web-based services.

Online customizing of phone features and services from your Cisco Unified CM User Options web pages.

A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphics and table below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7962G

2

1

3

16

4 5

7

6

8

9

15

14

13

12

11

10

187005

 

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Cisco Unified IP Phone 7942G

2

1

3

16

4 5

7 9

15

14

13

12

11

10

8

6

8

187004

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An Overview of Your Phone

 

Item

Description

For more information, see...

 

 

 

 

 

1

Programmable

Depending on configuration,

Understanding Phone

 

buttons

programmable buttons provide access to:

 

Screen Features, page 12

 

 

Phone lines and intercom lines (line

Basic Call Handling,

 

 

buttons) and intercom lines

 

page 16

 

 

Speed-dial numbers (speed-dial

Speed Dialing, page 34

 

 

buttons, including the BLF speed-dial

Using a Shared Line,

 

 

feature)

 

 

 

page 38

 

 

 

 

 

 

Web-based services (for example, a

Using BLF to Determine a

 

 

Personal Address Book button)

 

 

 

Line State, page 42

 

 

 

 

 

 

Call features (for example, a Privacy,

Using BLF to Determine a

 

 

Hold, or Transfer button)

 

 

 

Line State, page 42

 

 

 

 

 

 

Buttons illuminate to indicate status:

Placing or Receiving

 

 

 

 

 

Green, steady—Active call or

 

Intercom Calls, page 32

 

 

two-way intercom call

 

 

 

 

Green, flashing—Held call

 

 

 

 

Amber, steady—Privacy in use,

 

 

 

 

one-way intercom call, DND

 

 

 

 

active, or logged into Hunt

 

 

 

 

Group

 

 

 

 

Amber, flashing—Incoming call

 

 

 

 

or reverting call

 

 

 

 

Red, steady—Remote line in use

 

 

 

 

(shared line or BLF status)

 

 

 

 

Red, flashing—Remote call on

 

 

 

 

hold

 

 

 

 

 

 

2

Phone screen

Shows phone features.

Understanding Phone Screen

 

 

 

Features, page 12

 

 

 

 

3

Footstand button

Allows you to adjust the angle of the phone

Adjusting the Footstand,

 

 

base.

page 5

 

 

 

 

4

Messages button

Auto-dials your voice message service

Accessing Voice Messages,

 

 

(varies by service).

page 60

 

 

 

 

5

Directories button

Opens/closes the Directories menu. Use it

Using Call Logs, page 54

 

 

to access call logs and directories.

 

 

 

 

 

 

6

Help button

Activates the Help menu.

Accessing the Help System on

 

 

 

Your Phone, page 13

 

 

 

 

 

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

 

Item

Description

For more information, see...

 

 

 

 

 

7

Settings button

Opens/closes the Settings menu. Use it to

Changing Phone Settings,

 

 

 

control phone screen contrast and ring

page 52

 

 

 

sounds.

 

 

 

 

 

 

8

Services button

Opens/closes the Services menu.

Using the User Options Web

 

 

 

 

Pages, page 61

 

 

 

 

 

9

Volume button

Controls the handset, headset, and

Using a Handset, Headset,

 

 

 

speakerphone volume (off-hook) and the

and Speakerphone, page 49

 

 

 

 

 

 

ringer volume (on-hook).

 

 

 

 

 

 

10

Speaker button

Toggles the speakerphone on or off. When

Using a Handset, Headset,

 

 

 

the speakerphone is on, the button is lit.

and Speakerphone, page 49

 

 

 

 

 

11

Mute button

Toggles the microphone on or off. When

Using Mute, page 23

 

 

 

the microphone is muted, the button is lit.

 

 

 

 

 

 

12

Headset button

Toggles the headset on or off. When the

Using a Handset, Headset,

 

 

 

headset is on, the button is lit.

and Speakerphone, page 49

 

 

 

 

 

13

Navigation button

Allows you to scroll through menus and

Using Call Logs, page 54

 

 

 

highlight items. When the phone is

 

 

 

 

on-hook, displays phone numbers from

 

 

 

 

your Placed Calls log.

 

 

 

 

 

 

14

Keypad

Allows you to dial phone numbers, enter

Basic Call Handling, page 16

 

 

 

letters, and choose menu items.

 

 

 

 

 

 

15

Softkey buttons

Each activates a softkey option (displayed

Understanding Phone Screen

 

 

 

on your phone screen).

Features, page 12

 

 

 

 

 

16

Handset light strip

Indicates an incoming call or new voice

Accessing Voice Messages,

 

 

 

message.

page 60

 

 

 

 

 

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

10

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An Overview of Your Phone

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon

Line or Call State

Description

 

 

 

 

 

 

 

 

On-hook line

No call activity on this line.

 

 

 

 

 

 

 

 

Off-hook line

You are dialing a number or an outgoing call is ringing.

 

 

 

 

 

 

 

 

Connected call

You are currently connected to the other party.

 

 

 

 

 

 

 

 

Ringing call

An incoming call is ringing on one of your lines.

 

 

 

 

 

 

 

 

Call on hold

You have put the call on hold. See Using Hold and Resume, page 22.

 

 

 

 

 

 

 

 

Remote call on

Another phone that shares your line has put a call on hold. See Using

 

 

 

hold

Hold and Resume, page 22

 

 

 

 

 

 

 

 

Remote-in-use

Another phone that shares your line has a connected call. See Using

 

 

 

 

a Shared Line, page 38, for details.

 

 

 

 

 

 

 

 

Reverting call

A holding call is reverting to your phone. See Using Hold and

 

 

 

 

Resume, page 22.

 

 

 

 

 

 

 

 

Authenticated

See Making and Receiving Secure Calls, page 43.

 

 

 

call

 

 

 

 

 

 

 

 

 

Encrypted call

See Making and Receiving Secure Calls, page 43.

 

 

 

 

 

 

 

 

BLFmonitored

See Using BLF to Determine a Line State, page 42.

 

 

 

line is idle

 

 

 

 

 

 

 

 

 

BLFmonitored

See Using BLF to Determine a Line State, page 42.

 

 

 

line is in-use

 

 

 

 

 

 

 

 

 

BLF-monitored

See Using BLF to Determine a Line State, page 42.

 

 

 

 

 

 

line is ringing

 

 

 

 

 

 

 

 

(BLF Pickup)

 

 

 

 

 

 

 

 

 

Line in Do Not

See Using BLF to Determine a Line State, page 42.

 

 

 

Disturb (BLF)

 

 

 

 

 

 

 

 

 

Idle Intercom

The intercom line is not in use. See Placing or Receiving Intercom

 

 

 

line

Calls, page 32.

 

 

 

 

 

 

 

 

One-way

The intercom line is sending or receiving one-way audio. See Placing

 

 

 

intercom call

or Receiving Intercom Calls, page 32.

 

 

 

 

 

 

 

 

Two-way

The recipient pressed the intercom line to activate two-way audio

 

 

 

intercom call

with the caller. See Placing or Receiving Intercom Calls, page 32.

 

 

 

 

 

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Understanding Phone Screen Features

This is what your main phone screen might look like with active calls and several feature menus open:

7

1

6

5

2

4

 

 

 

 

3

186847

 

 

 

 

 

 

 

 

 

1

Primary phone

Displays the phone number (directory number) for your primary phone line.

 

line

When several feature tabs are open, the phone number and the time and date

 

 

alternate display in this area.

 

 

 

 

 

 

2

Programmable

Programmable buttons

can serve as phone line buttons, speed-dial buttons,

 

button

phone service buttons or phone feature buttons. Icons and labels indicate how

 

indicators

these buttons are configured. For an icon reference, see “Phone Screen Icons” in

 

 

the Quick Reference Card at the front of this guide.

 

 

 

 

3

Softkey labels

Each displays a softkey function. To activate a softkey, press the softkey button

 

 

.

 

 

 

 

 

 

 

4

Status line

Displays audio mode icons, status information, and prompts.

 

 

 

 

5

Call activity

Displays current calls per line, including caller ID, call duration, and call state

 

area

for the highlighted line (standard view). See “Understanding Line and Call

 

 

Icons” section on page 11, and Viewing Multiple Calls, page 24.

 

 

 

 

 

 

6

Phone tab

Indicates call activity.

 

 

 

 

 

 

 

7

Feature tabs

Each indicates an open feature menu. See Understanding Feature Buttons and

 

 

Menus, page 13.

 

 

 

 

 

 

 

 

 

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

12

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An Overview of Your Phone

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...

Then...

 

 

Open or close a feature

Press a feature button:

menu

Messages

 

 

Services

 

Directories

 

Settings

 

Help

 

 

Scroll through a list or

Press the Navigation button.

menu

 

 

 

Go back one level in a

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

feature menu

 

 

 

Switch among open

Press a feature tab. Each feature menu has a corresponding tab. The tab is

feature menus

visible when the feature menu is open.

 

 

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...

Then...

 

View the main menu

Press

on your phone and wait a few seconds for the menu to display.

 

Main menu topics include:

About Your Cisco Unified IP Phone—Details about your phone

How do I...?—Procedures for common phone tasks

Calling Features—Descriptions and procedures for calling features

Help—Tips on using and accessing Help

Learn about a button or

Press

, then quickly press a button or softkey.

softkey

 

 

 

 

 

 

 

 

 

Learn about a menu

Press

,

, or

to display a feature menu.

item

Highlight a menu item, then press

twice quickly.

 

 

 

Get help using Help

Press

twice quickly. Select the help topic you need.

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature

Softkey

Line Button Label and Icon

 

 

 

 

 

 

 

 

 

Call Back

CallBack

CallBack

 

 

 

 

 

 

 

 

 

 

 

 

Call Forward

CFwdALL

Forward All

 

 

 

 

 

 

 

 

 

 

 

 

Call Park

Park

Park

 

 

 

 

 

 

 

 

 

 

 

 

Call PickUp

PickUp

PickUp

 

 

 

 

 

 

 

 

 

 

 

 

Conference

Confrn

Conference

 

 

 

 

 

 

 

 

 

 

 

 

Conference List

ConfList

Conference List

 

 

 

 

 

 

 

 

 

 

 

 

Do Not Disturb

DND

Do Not Disturb

 

 

or

 

 

Do Not Disturb

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

End Call

EndCall

End Call

 

 

 

 

 

 

 

 

 

 

 

 

Group Pickup

GPickUp

Group PickUp

 

 

 

 

 

 

 

 

 

 

 

 

Hold

Hold

Hold

 

 

 

 

 

 

 

 

 

 

 

 

Hunt Group

HLog

Hunt Group

 

or

 

 

Hunt Group

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Malicious Call Identification

MCID

Malicious Call ID

 

 

 

 

 

 

 

 

Meet Me Conferencing

MeetMe

MeetMe

 

 

 

 

 

 

 

 

 

 

 

 

Mobility

Mobility

Mobility

 

 

 

 

 

 

 

 

 

 

 

 

New Call

New Call

New Call

 

 

 

 

 

 

 

 

 

 

 

 

Other PickUp

OPickUp

Other PickUp

 

 

 

 

 

 

 

 

 

 

 

Quality Reporting Tool

QRT

Quality Reporting Tool

 

 

 

 

 

 

 

 

Redial

Redial

Redial

 

 

 

 

 

 

 

 

 

 

 

Remove Last Conference

RmLstC

Remove Last Participant

Party

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Transfer

Transfer

Transfer

 

 

 

 

 

 

 

 

 

 

 

 

Video Mode Command

VidMode

Video

 

 

 

 

 

 

 

 

 

 

 

 

14

 

 

 

 

 

 

OL-19613-01

An Overview of Your Phone

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

If you want to...

Then...

 

 

For more information, see...

 

 

 

Place a call using the handset

Pick up the handset and enter a number.

An Overview of Your

 

 

 

 

 

Phone, page 7

 

 

 

 

Place a call using the

Press

and enter a number.

Using a Handset, Headset,

speakerphone

 

 

 

 

and Speakerphone,

 

 

 

 

 

page 49

 

 

 

 

Place a call using a headset

Press

and enter a number. Or if

Using a Handset, Headset,

 

is lit, press New Call and enter a

and Speakerphone,

 

number.

 

 

page 49

 

 

 

Redial a number

Press Redial to dial the last number, or

Using Call Logs, page 54

 

press the Navigation button (with the

 

 

phone idle) to see your Placed Calls.

 

 

 

 

 

 

Place a call when another call

1.

Press Hold.

 

Using Hold and Resume,

is active (using the same line)

2.

Press New Call.

 

page 22

 

 

 

 

3.

Enter a number.

 

 

 

 

 

 

 

Dial from a call log

1.

Choose

> Missed Calls,

Using Call Logs, page 54

 

 

Received Calls, or Placed Calls.

 

 

2.

Select the listing or scroll to it and

 

 

 

go off-hook.

 

 

 

 

 

 

 

 

Tips

You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset or pressing Dial, , or .

When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

If you make a mistake while dialing, press << to erase digits.

16

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Basic Call Handling

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

 

 

 

 

For more information,

If you want to...

Then...

 

see...

 

 

 

 

 

Place a call while another call

1.

Press

for the new line. The first

Using Hold and Resume,

is active (using a different

 

call is automatically placed on hold.

page 22

line)

2.

Enter a number.

 

 

 

 

 

 

Speed dial a number

Do one of the following:

Speed Dialing, page 34

 

Press

(a speed-dial button).

 

 

Use the Abbreviated Dial feature.

 

 

Use the Fast Dial feature.

 

 

 

 

 

 

Dial from a corporate

1.

Choose

> Corporate

Using Call Logs, page 54

directory on the phone

 

Directory (exact name can vary).

 

 

2.

Enter a name and press Search.

 

 

3.

Highlight a listing and go off-hook.

 

 

 

 

 

Dial from a corporate

1.

Open a web browser and go to a

Using Cisco WebDialer,

directory on your personal

 

WebDialer-enabled corporate

page 72

computer using

 

directory.

 

 

Cisco WebDialer

2.

Click the number that you want to

 

 

 

 

 

dial.

 

 

 

 

 

 

Use CallBack to receive

1.

Press CallBack while listening to the

Your system

notification when a busy or

 

busy tone or ring sound.

administrator

ringing extension is available

2.

Hang up. Your phone alerts you

 

 

 

 

 

when the line is free.

 

 

3.

Place the call again.

 

 

 

 

See if a line associated with a

Look for Busy Lamp Field indicators.

Using BLF to Determine a

speed-dial, call record, or

 

 

 

Line State, page 42

directory listing is busy before

 

 

 

 

placing a call to that line

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

 

 

 

 

For more information,

If you want to...

Then...

 

see...

 

 

 

Make a priority (precedence)

Enter the MLPP access number, then

Prioritizing Critical Calls,

call (SCCP phones only)

enter the phone number.

page 44

 

 

 

 

 

Dial from a Personal Address

1.

Choose

> Personal

Using Personal Directory

Book (PAB) entry

 

Directory to log in.

on Your Phone, page 57

 

2.

Choose Personal Address Book and

 

 

 

search for a listing.

 

 

 

 

 

 

Place a call using a billing or

1.

Dial a number.

 

Your system

tracking code

2.

After the tone, enter a client matter

administrator

 

 

(SCCP phones only)

 

code (CMC) or a forced

 

 

 

authorization code (FAC).

 

 

 

 

Place a call using your Cisco

Log in to the Cisco Extension Mobility

Using Cisco Extension

Extension Mobility profile

service on a phone.

 

Mobility, page 46

 

 

 

 

Make a call from a mobile

1.

Before using Mobile Voice Access to

Using Cisco Extension

phone using Mobile Voice

 

make a call, obtain your Mobile

Mobility, page 46

Access

 

Voice Access number and End user

 

 

 

PIN from your system administrator.

 

 

2.

Dial your assigned Mobile Voice

 

 

 

access number.

 

 

 

3.

Enter your mobile phone number (if

 

 

 

requested) and PIN.

 

 

4.

Press 1 to make a call to an

 

 

 

enterprise IP phone.

 

 

5.

Dial a desktop phone number other

 

 

 

than your desktop phone number.

 

 

 

 

 

 

18

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Basic Call Handling

 

 

 

 

 

For more information,

If you want to...

Then...

see...

 

 

 

Place a call using Fast Dial

Note Before using this option, your

Configuring Fast Dials on

 

system administrator must

the Web, page 63

 

configure this feature and assign a

Using Your Personal

 

service URL to the line button.

Address Book on the

 

Contact your system administrator

 

for more information.

Web, page 62

 

 

 

1. Press the Fast Dial line button.

 

 

2. Scroll to or press the index number

 

 

to find and select an entry.

 

 

The system dials the specified

 

 

number.

 

 

 

 

Place a call using your PAB

Note Before using this option, your

Configuring Fast Dials on

 

system administrator must

the Web, page 63

 

configure this feature and assign a

Using Your Personal

 

service URL to the line button.

Address Book on the

 

Contact your system administrator

 

for more information.

Web, page 62

 

 

 

1. Press the PAB line button.

 

 

2. Access the contact and select the

 

 

number.

 

 

The system dials the specified

 

 

number.

 

 

 

 

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to...

Then...

 

 

For more information, see...

Answer with a wired headset

Press

, if unlit. Or, if

is already

Using a Handset, Headset,

 

lit, press Answer or

(flashing).

and Speakerphone, page 49

Note The ringing line is automatically selected. Ask your system administrator about options to always select the primary line.

If you are using a wireless headset, refer to the wireless headset documentation.

Answer with the

Press

, Answer, or

(flashing).

Using a Handset, Headset,

speakerphone

Note The ringing line is automatically

and Speakerphone, page 49

 

 

selected. Ask your system

 

 

 

administrator about options to

 

 

 

always select the primary line.

 

 

 

 

Switch from a connected call

Press Answer, or if the call is ringing

Using Hold and Resume,

to answer a new call

on a different line, press

(flashing).

page 22

 

 

 

 

Answer using call waiting

Press Answer.

 

Using Hold and Resume,

 

 

 

 

page 22

 

 

 

 

Send a call to a voice message

Press iDivert.

 

Sending a Call to a Voice

system

 

 

 

Message System, page 26

 

 

 

 

Auto-connect calls

Use AutoAnswer.

 

Using AutoAnswer with a

 

 

 

 

Headset or Speakerphone,

 

 

 

 

page 51

 

 

 

Retrieve a parked call on

Use Call Park or Directed Call Park.

Storing and Retrieving

another phone

 

 

 

Parked Calls, page 37

 

 

 

 

Use your phone to answer a

Use Call Pickup.

 

Picking Up a Redirected

call ringing elsewhere

 

 

 

Call on Your Phone,

 

 

 

 

page 35

20

OL-19613-01

 

 

Basic Call Handling

 

 

 

If you want to...

Then...

For more information, see...

 

 

 

Answer a priority call (SCCP

Hang up the current call and press

Prioritizing Critical Calls,

phones only)

Answer.

page 44

 

 

 

Answer a call on your mobile

Set up Mobile Connect and answer

Using Cisco Extension

phone or other remote

your phone.

Mobility, page 46

destination

When you enable Mobile Connect:

 

 

 

 

Your desktop and remote

 

 

destinations receive calls

 

 

simultaneously.

 

 

When you answer the call on your

 

 

desktop phone, the remote

 

 

destinations stop ringing, are

 

 

disconnected, and display a

 

 

missed call message.

 

 

When you answer the call on one

 

 

remote destination, the other

 

 

remote destinations stop ringing,

 

 

are disconnected, and a missed

 

 

call message is shown on the other

 

 

remote destinations.

 

 

 

 

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Ending a Call

To end a call, hang up. Here are some more details.

If you want to...

Then...

 

 

 

Hang up while using the handset

Return the handset to its cradle. Or press EndCall.

 

 

 

Hang up while using a wired headset

Press

. If you want to keep headset mode activate, press

 

EndCall.

 

 

If you are using a wireless headset, refer to the wireless

 

headset documentation.

 

 

 

Hang up while using the speakerphone

Press

or EndCall.

 

 

Hang up one call but preserve another

Press EndCall. If necessary, remove the call from hold first.

call on the same line

 

 

 

 

 

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

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