Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc. 170 West Tasman Drive
San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000
800 553-NETS (6387) Fax: 408 527-0883
View online help on |
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Place a call |
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Redial a number |
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the Navigation button |
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while on-hook to see |
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your Placed Calls log. |
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Switch to the handset |
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during a call |
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Switch to the speaker |
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Mute your phone |
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Use your call logs |
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call log. To dial, |
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highlight a listing and go |
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off-hook. |
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Edit a number |
Press EditDial, << or >>. |
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Hold/resume a call |
Press Hold or Resume. |
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Transfer a call to a new |
Press Transfer, enter the |
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Transfer again. |
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Place an intercom call |
Press intercom button, |
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enter a number if |
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necessary, and speak |
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after you hear the tone. |
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Start a standard (ad |
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dial the participant, then |
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Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of
their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0903R)
© 2009 Cisco Systems, Inc. All rights reserved.
OL-19613-01
Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2)
(SCCP and SIP)
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial |
Dial using a speed dial index |
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number |
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Answer |
Answer a call |
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Back |
Return to the previous Help topic |
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Barge |
Add yourself to a call on a shared |
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line |
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CallBack |
Receive notification when a busy |
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extension becomes available |
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Cancel |
Cancel an action or exit a screen |
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without applying changes |
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cBarge |
Add yourself to a call on a shared |
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line and establish a conference |
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CFwdALL |
Set up/cancel call forwarding |
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Clear |
Delete records or settings |
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Close |
Close the current window |
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ConfList |
View conference participants |
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Confrn |
Create a conference call |
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Delete |
Remove characters to the right of |
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the cursor when using EditDial |
Details Open the Details record for a (SCCP only) multiparty call in the Missed Calls
and Received Calls logs
Dial |
Dial a phone number |
DirTrfr Transfer two calls to each other (SCCP only)
DND |
Turn on/off Do Not Disturb |
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(DND) |
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EditDial |
Edit a number in a call log |
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EndCall |
Disconnect the current call or the |
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current intercom call |
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Erase |
Reset settings to their defaults |
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Exit |
Return to the previous screen |
GPickUp |
Answer a call that is ringing in |
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another group or on another line |
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iDivert |
Send or redirect a call to a voice |
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messaging system |
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Join |
Join together existing calls to |
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create a conference |
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Links |
View related Help topics |
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Main |
Display the Help main menu |
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MeetMe |
Host a Meet-Me conference call |
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more |
Display additional softkeys |
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New Call |
Make a new call |
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OPickUp |
Answer a call that is ringing in an |
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associated group |
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Park |
Store a call using Call Park |
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PickUp |
Answer a call that is ringing on |
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another phone in your group |
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QRT |
Submit call problems to the |
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system administrator |
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Redial |
Redial the most recently dialed |
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number |
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Remove |
Remove a conference participant |
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Resume |
Resume a call on hold |
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RmLstC |
Drop the last party added to a |
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conference call |
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Save |
Save the chosen settings |
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Search |
Search for a directory listing |
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Select |
Select a menu item or call |
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Transfer |
Transfer a call |
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Update |
Refresh content |
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VidMode |
Choose a video display mode |
(SCCP only) |
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<< |
Delete entered characters |
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>> |
Move through entered characters |
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Call Forwarding enabled
Call on hold; remote call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
BLF-monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is ringing (BLF
Pickup)
Speed-dial, call log, or directory listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Intercom line in idle state
Intercom line in one-way audio call
Intercom line in two-way audio call
Handset in use
Headset in use
Speakerphone in use
Video enabled (SCCP only)
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to button
URL entry in a call log is ready to edit
(SIP only)
Option selected
Feature enabled
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Lines and Calls 10
Understanding Line and Call Icons 11
Understanding Phone Screen Features 12
Cleaning the Phone Screen 12
Understanding Feature Buttons and Menus 13
Accessing the Help System on Your Phone 13
Understanding Feature Availability 14
Understanding SIP vs. SCCP 15
Basic Call Handling 16
Placing a Call—Basic Options 16
Placing a Call—Additional Options 17
Answering a Call 20
Ending a Call 21
Using Hold and Resume 22
Using Mute 23
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Switching Between Multiple Calls 23
Switching an In-Progress Call to Another Phone 24
Viewing Multiple Calls |
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Transferring Calls |
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Sending a Call to a Voice Message System |
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Forwarding Calls to Another Number |
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Using Do Not Disturb |
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Making Conference Calls |
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Using Conference Features |
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Using Conference |
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Using Join |
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Using cBarge |
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Using Meet-Me |
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Viewing or Removing Conference Participants 32 |
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Placing or Receiving Intercom Calls |
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Advanced Call Handling |
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Speed Dialing 34 |
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Picking Up a Redirected Call on Your Phone |
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Storing and Retrieving Parked Calls |
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Logging Out of Hunt Groups |
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Using a Shared Line |
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Understanding Shared Lines |
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Using Barge to Add Yourself to a Shared-Line Call 39 |
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Understanding Barge Features 39 |
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Using Barge Features |
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Preventing Others from Viewing or Barging a Shared-Line Call 41 |
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Using BLF to Determine a Line State |
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Making and Receiving Secure Calls 43
Tracing Suspicious Calls 44
Prioritizing Critical Calls 44
Using Cisco Extension Mobility 46
Managing Business Calls Using a Single Phone Number 46
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OL-19613-01 |
Using a Handset, Headset, and Speakerphone 49
Using a Handset |
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Using a Headset |
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Using a Speakerphone 50 |
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Using AutoAnswer with a Headset or Speakerphone |
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Changing Phone Settings |
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Customizing Rings and Message Indicators |
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Customizing the Phone Screen |
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Using Call Logs and Directories 54 |
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Using Call Logs |
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Directory Dialing |
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Using Corporate Directory on Your Phone |
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Using Personal Directory on Your Phone |
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Accessing Voice Messages 60 |
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Using the User Options Web Pages 61 |
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Accessing Your User Options Web Pages |
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Configuring Features and Services on the Web 62 |
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Using Personal Directory on the Web |
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Using Your Personal Address Book on the Web |
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Configuring Fast Dials on the Web |
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Using the Address Book Synchronization Tool |
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Setting Up Speed Dials on the Web 65 |
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Setting Up Phone Services on the Web |
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Controlling User Settings on the Web |
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Controlling Line Settings on the Web |
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Setting Up Phones and Access Lists for Mobile Connect 70
Using Cisco WebDialer 72
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Understanding Additional Configuration Options 74
Troubleshooting Your Phone 76
General Troubleshooting 76
Viewing Phone Administration Data 77
Using the Quality Reporting Tool 77
Cisco One-Year Limited Hardware Warranty Terms 78
Index 79
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OL-19613-01 |
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.
If you want to... |
Then... |
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Explore your phone on your own |
Press |
on the phone when you need assistance. |
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Review safety information |
See Safety and Performance Information, page 2. |
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Connect your phone |
See Connecting Your Phone, page 4. |
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Use your phone after it is installed |
Start with An Overview of Your Phone, page 7. |
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Learn what the button lights |
See Understanding Buttons and Hardware, page 7. |
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mean |
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Learn about the display |
See Understanding Phone Screen Features, page 12. |
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Make calls |
See Placing a Call—Basic Options, page 16. |
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Put calls on hold |
See Using Hold and Resume, page 22. |
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Mute calls |
See Using Mute, page 23. |
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Transfer calls |
See Transferring Calls, page 25. |
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Make conference calls |
See Making Conference Calls, page 29. |
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Set up speed dialing |
See Speed Dialing, page 34. |
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Share a phone number |
See Using a Shared Line, page 38. |
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Use your phone as a |
See Using a Handset, Headset, and Speakerphone, page 49. |
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speakerphone |
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Change the ring volume or tone |
See Changing Phone Settings, page 52. |
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View your missed calls |
See Using Call Logs and Directories, page 54. |
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Listen to your voice messages |
See Accessing Voice Messages, page 60. |
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See softkey and icon definitions |
See the Quick Reference Card in the front of this guide. |
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can access the most current licensing information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l
(SCCP phones only.)
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from your personal computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common IP phone features and functionality.
Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
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OL-19613-01 |
Getting Started
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:
•Move the external device away from the source of the RF or AF signals.
•Route the external device cables away from the source of the RF or AF signals.
•Use shielded cables for the external device, or use cables with a better shield and connector.
•Shorten the length of the external device cable.
•Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL:
www.cisco.com/go/accessibility
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
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AUX |
10/100 SW |
10/100 PC |
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DC48V |
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185045
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DC adaptor port (DC48V) |
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Handset port |
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AC-to-DC power supply |
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Headset port |
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AC power cord |
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Footstand button |
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Network port (10/100 SW) |
9 |
Auxiliary port (AUX) |
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Access port (10/100 PC) |
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Connecting Your Phone
Adjusting the Footstand
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
1 |
2 |
3 |
120521
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Using a Headset
You can use a wired headset, or you can use a wireless headset in conjunction with the wireless headset remote hookswitch control feature.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors. See Using External Devices, page 3 for more information.
Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.
For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1.Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution Category drop-down list box displays.
2.Choose IP Phone Headsets to see a list of Technology Development Program partners.
If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box.
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An Overview of Your Phone
The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:
•Access to network data, XML applications, and web-based services.
•Online customizing of phone features and services from your Cisco Unified CM User Options web pages.
•A comprehensive online help system that displays information on the phone screen.
You can use the graphics and table below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7962G
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16
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187005 |
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Cisco Unified IP Phone 7942G
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An Overview of Your Phone
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Description |
For more information, see... |
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Programmable |
Depending on configuration, |
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Understanding Phone |
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buttons |
programmable buttons provide access to: |
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Screen Features, page 12 |
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• Phone lines and intercom lines (line |
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Basic Call Handling, |
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buttons) and intercom lines |
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page 16 |
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• Speed-dial numbers (speed-dial |
• Speed Dialing, page 34 |
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buttons, including the BLF speed-dial |
• Using a Shared Line, |
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feature) |
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page 38 |
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• Web-based services (for example, a |
• Using BLF to Determine a |
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Personal Address Book button) |
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Line State, page 42 |
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• Call features (for example, a Privacy, |
• Using BLF to Determine a |
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Hold, or Transfer button) |
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Line State, page 42 |
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Buttons illuminate to indicate status: |
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Placing or Receiving |
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Green, steady—Active call or |
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Intercom Calls, page 32 |
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two-way intercom call |
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Green, flashing—Held call |
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Amber, steady—Privacy in use, |
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one-way intercom call, DND |
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active, or logged into Hunt |
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Group |
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Amber, flashing—Incoming call |
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or reverting call |
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Red, steady—Remote line in use |
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(shared line or BLF status) |
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Red, flashing—Remote call on |
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hold |
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2 |
Phone screen |
Shows phone features. |
Understanding Phone Screen |
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Features, page 12 |
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Footstand button |
Allows you to adjust the angle of the phone |
Adjusting the Footstand, |
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base. |
page 5 |
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Messages button |
Auto-dials your voice message service |
Accessing Voice Messages, |
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(varies by service). |
page 60 |
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5 |
Directories button |
Opens/closes the Directories menu. Use it |
Using Call Logs, page 54 |
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to access call logs and directories. |
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6 |
Help button |
Activates the Help menu. |
Accessing the Help System on |
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Your Phone, page 13 |
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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Item |
Description |
For more information, see... |
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7 |
Settings button |
Opens/closes the Settings menu. Use it to |
Changing Phone Settings, |
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control phone screen contrast and ring |
page 52 |
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sounds. |
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8 |
Services button |
Opens/closes the Services menu. |
Using the User Options Web |
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Pages, page 61 |
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9 |
Volume button |
Controls the handset, headset, and |
Using a Handset, Headset, |
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speakerphone volume (off-hook) and the |
and Speakerphone, page 49 |
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ringer volume (on-hook). |
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10 |
Speaker button |
Toggles the speakerphone on or off. When |
Using a Handset, Headset, |
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the speakerphone is on, the button is lit. |
and Speakerphone, page 49 |
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11 |
Mute button |
Toggles the microphone on or off. When |
Using Mute, page 23 |
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the microphone is muted, the button is lit. |
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12 |
Headset button |
Toggles the headset on or off. When the |
Using a Handset, Headset, |
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headset is on, the button is lit. |
and Speakerphone, page 49 |
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13 |
Navigation button |
Allows you to scroll through menus and |
Using Call Logs, page 54 |
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highlight items. When the phone is |
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on-hook, displays phone numbers from |
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your Placed Calls log. |
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14 |
Keypad |
Allows you to dial phone numbers, enter |
Basic Call Handling, page 16 |
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letters, and choose menu items. |
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15 |
Softkey buttons |
Each activates a softkey option (displayed |
Understanding Phone Screen |
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on your phone screen). |
Features, page 12 |
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16 |
Handset light strip |
Indicates an incoming call or new voice |
Accessing Voice Messages, |
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message. |
page 60 |
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To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
10 |
OL-19613-01 |
An Overview of Your Phone
Your phone displays icons to help you determine the call and line state.
Icon |
Line or Call State |
Description |
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On-hook line |
No call activity on this line. |
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Off-hook line |
You are dialing a number or an outgoing call is ringing. |
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Connected call |
You are currently connected to the other party. |
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Ringing call |
An incoming call is ringing on one of your lines. |
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Call on hold |
You have put the call on hold. See Using Hold and Resume, page 22. |
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Remote call on |
Another phone that shares your line has put a call on hold. See Using |
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hold |
Hold and Resume, page 22 |
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Remote-in-use |
Another phone that shares your line has a connected call. See Using |
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a Shared Line, page 38, for details. |
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Reverting call |
A holding call is reverting to your phone. See Using Hold and |
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Resume, page 22. |
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Authenticated |
See Making and Receiving Secure Calls, page 43. |
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call |
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Encrypted call |
See Making and Receiving Secure Calls, page 43. |
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BLFmonitored |
See Using BLF to Determine a Line State, page 42. |
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line is idle |
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BLFmonitored |
See Using BLF to Determine a Line State, page 42. |
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line is in-use |
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BLF-monitored |
See Using BLF to Determine a Line State, page 42. |
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line is ringing |
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(BLF Pickup) |
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Line in Do Not |
See Using BLF to Determine a Line State, page 42. |
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Disturb (BLF) |
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Idle Intercom |
The intercom line is not in use. See Placing or Receiving Intercom |
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line |
Calls, page 32. |
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One-way |
The intercom line is sending or receiving one-way audio. See Placing |
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intercom call |
or Receiving Intercom Calls, page 32. |
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Two-way |
The recipient pressed the intercom line to activate two-way audio |
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intercom call |
with the caller. See Placing or Receiving Intercom Calls, page 32. |
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
This is what your main phone screen might look like with active calls and several feature menus open:
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186847 |
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Primary phone |
Displays the phone number (directory number) for your primary phone line. |
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line |
When several feature tabs are open, the phone number and the time and date |
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alternate display in this area. |
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2 |
Programmable |
Programmable buttons |
can serve as phone line buttons, speed-dial buttons, |
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button |
phone service buttons or phone feature buttons. Icons and labels indicate how |
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indicators |
these buttons are configured. For an icon reference, see “Phone Screen Icons” in |
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the Quick Reference Card at the front of this guide. |
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3 |
Softkey labels |
Each displays a softkey function. To activate a softkey, press the softkey button |
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4 |
Status line |
Displays audio mode icons, status information, and prompts. |
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5 |
Call activity |
Displays current calls per line, including caller ID, call duration, and call state |
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area |
for the highlighted line (standard view). See “Understanding Line and Call |
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Icons” section on page 11, and Viewing Multiple Calls, page 24. |
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6 |
Phone tab |
Indicates call activity. |
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7 |
Feature tabs |
Each indicates an open feature menu. See Understanding Feature Buttons and |
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Menus, page 13. |
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Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.
12 |
OL-19613-01 |
An Overview of Your Phone
Press a feature button to open or close a feature menu.
If you want to... |
Then... |
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Open or close a feature |
Press a feature button: |
menu |
Messages |
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Services |
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Directories |
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Settings |
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Help |
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Scroll through a list or |
Press the Navigation button. |
menu |
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Go back one level in a |
Press Exit. Pressing Exit from the top level of a menu, closes the menu. |
feature menu |
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Switch among open |
Press a feature tab. Each feature menu has a corresponding tab. The tab is |
feature menus |
visible when the feature menu is open. |
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Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to... |
Then... |
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View the main menu |
Press |
on your phone and wait a few seconds for the menu to display. |
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Main menu topics include: |
•About Your Cisco Unified IP Phone—Details about your phone
•How do I...?—Procedures for common phone tasks
•Calling Features—Descriptions and procedures for calling features
•Help—Tips on using and accessing Help
Learn about a button or |
Press |
, then quickly press a button or softkey. |
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softkey |
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Learn about a menu |
Press |
, |
, or |
to display a feature menu. |
item |
Highlight a menu item, then press |
twice quickly. |
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Get help using Help |
Press |
twice quickly. Select the help topic you need. |
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Feature |
Softkey |
Line Button Label and Icon |
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Call Back |
CallBack |
CallBack |
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Call Forward |
CFwdALL |
Forward All |
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Call Park |
Park |
Park |
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Call PickUp |
PickUp |
PickUp |
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Conference |
Confrn |
Conference |
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Conference List |
ConfList |
Conference List |
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Do Not Disturb |
DND |
Do Not Disturb |
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or |
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Do Not Disturb |
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End Call |
EndCall |
End Call |
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Group Pickup |
GPickUp |
Group PickUp |
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Hold |
Hold |
Hold |
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Hunt Group |
HLog |
Hunt Group |
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or |
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Hunt Group |
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Malicious Call Identification |
MCID |
Malicious Call ID |
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Meet Me Conferencing |
MeetMe |
MeetMe |
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Mobility |
Mobility |
Mobility |
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New Call |
New Call |
New Call |
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Other PickUp |
OPickUp |
Other PickUp |
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Quality Reporting Tool |
QRT |
Quality Reporting Tool |
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Redial |
Redial |
Redial |
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Remove Last Conference |
RmLstC |
Remove Last Participant |
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Transfer |
Transfer |
Transfer |
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Video Mode Command |
VidMode |
Video |
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14 |
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|
OL-19613-01 |
An Overview of Your Phone
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
If you want to... |
Then... |
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For more information, see... |
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Place a call using the handset |
Pick up the handset and enter a number. |
An Overview of Your |
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Phone, page 7 |
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Place a call using the |
Press |
and enter a number. |
Using a Handset, Headset, |
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speakerphone |
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and Speakerphone, |
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page 49 |
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Place a call using a headset |
Press |
and enter a number. Or if |
Using a Handset, Headset, |
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is lit, press New Call and enter a |
and Speakerphone, |
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number. |
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page 49 |
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Redial a number |
Press Redial to dial the last number, or |
Using Call Logs, page 54 |
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press the Navigation button (with the |
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phone idle) to see your Placed Calls. |
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Place a call when another call |
1. |
Press Hold. |
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Using Hold and Resume, |
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is active (using the same line) |
2. |
Press New Call. |
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page 22 |
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3. |
Enter a number. |
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Dial from a call log |
1. |
Choose |
> Missed Calls, |
Using Call Logs, page 54 |
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Received Calls, or Placed Calls. |
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2. |
Select the listing or scroll to it and |
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go off-hook. |
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Tips
•You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset or pressing Dial, , or .
•When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
•If you make a mistake while dialing, press << to erase digits.
16 |
OL-19613-01 |
Basic Call Handling
•If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.
•Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.
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For more information, |
If you want to... |
Then... |
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see... |
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Place a call while another call |
1. |
Press |
for the new line. The first |
Using Hold and Resume, |
is active (using a different |
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call is automatically placed on hold. |
page 22 |
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line) |
2. |
Enter a number. |
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Speed dial a number |
Do one of the following: |
Speed Dialing, page 34 |
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• |
Press |
(a speed-dial button). |
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• |
Use the Abbreviated Dial feature. |
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• |
Use the Fast Dial feature. |
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Dial from a corporate |
1. |
Choose |
> Corporate |
Using Call Logs, page 54 |
directory on the phone |
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Directory (exact name can vary). |
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2. |
Enter a name and press Search. |
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3. |
Highlight a listing and go off-hook. |
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Dial from a corporate |
1. |
Open a web browser and go to a |
Using Cisco WebDialer, |
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directory on your personal |
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WebDialer-enabled corporate |
page 72 |
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computer using |
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directory. |
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Cisco WebDialer |
2. |
Click the number that you want to |
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dial. |
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Use CallBack to receive |
1. |
Press CallBack while listening to the |
Your system |
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notification when a busy or |
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busy tone or ring sound. |
administrator |
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ringing extension is available |
2. |
Hang up. Your phone alerts you |
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when the line is free. |
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3. |
Place the call again. |
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See if a line associated with a |
Look for Busy Lamp Field indicators. |
Using BLF to Determine a |
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speed-dial, call record, or |
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Line State, page 42 |
directory listing is busy before |
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placing a call to that line |
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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For more information, |
If you want to... |
Then... |
|
see... |
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Make a priority (precedence) |
Enter the MLPP access number, then |
Prioritizing Critical Calls, |
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call (SCCP phones only) |
enter the phone number. |
page 44 |
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Dial from a Personal Address |
1. |
Choose |
> Personal |
Using Personal Directory |
Book (PAB) entry |
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Directory to log in. |
on Your Phone, page 57 |
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2. |
Choose Personal Address Book and |
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search for a listing. |
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Place a call using a billing or |
1. |
Dial a number. |
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Your system |
tracking code |
2. |
After the tone, enter a client matter |
administrator |
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(SCCP phones only) |
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code (CMC) or a forced |
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authorization code (FAC). |
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Place a call using your Cisco |
Log in to the Cisco Extension Mobility |
Using Cisco Extension |
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Extension Mobility profile |
service on a phone. |
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Mobility, page 46 |
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Make a call from a mobile |
1. |
Before using Mobile Voice Access to |
Using Cisco Extension |
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phone using Mobile Voice |
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make a call, obtain your Mobile |
Mobility, page 46 |
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Access |
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Voice Access number and End user |
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PIN from your system administrator. |
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2. |
Dial your assigned Mobile Voice |
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access number. |
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3. |
Enter your mobile phone number (if |
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requested) and PIN. |
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4. |
Press 1 to make a call to an |
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enterprise IP phone. |
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5. |
Dial a desktop phone number other |
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than your desktop phone number. |
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18 |
OL-19613-01 |
|
|
Basic Call Handling |
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For more information, |
If you want to... |
Then... |
see... |
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Place a call using Fast Dial |
Note Before using this option, your |
Configuring Fast Dials on |
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system administrator must |
the Web, page 63 |
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configure this feature and assign a |
Using Your Personal |
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service URL to the line button. |
Address Book on the |
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Contact your system administrator |
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for more information. |
Web, page 62 |
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1. Press the Fast Dial line button. |
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2. Scroll to or press the index number |
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to find and select an entry. |
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The system dials the specified |
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number. |
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Place a call using your PAB |
Note Before using this option, your |
Configuring Fast Dials on |
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system administrator must |
the Web, page 63 |
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configure this feature and assign a |
Using Your Personal |
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service URL to the line button. |
Address Book on the |
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Contact your system administrator |
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for more information. |
Web, page 62 |
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1. Press the PAB line button. |
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2. Access the contact and select the |
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number. |
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The system dials the specified |
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
If you want to... |
Then... |
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For more information, see... |
Answer with a wired headset |
Press |
, if unlit. Or, if |
is already |
Using a Handset, Headset, |
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lit, press Answer or |
(flashing). |
and Speakerphone, page 49 |
Note The ringing line is automatically selected. Ask your system administrator about options to always select the primary line.
If you are using a wireless headset, refer to the wireless headset documentation.
Answer with the |
Press |
, Answer, or |
(flashing). |
Using a Handset, Headset, |
speakerphone |
Note The ringing line is automatically |
and Speakerphone, page 49 |
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selected. Ask your system |
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administrator about options to |
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always select the primary line. |
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Switch from a connected call |
Press Answer, or if the call is ringing |
Using Hold and Resume, |
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to answer a new call |
on a different line, press |
(flashing). |
page 22 |
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Answer using call waiting |
Press Answer. |
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Using Hold and Resume, |
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page 22 |
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Send a call to a voice message |
Press iDivert. |
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Sending a Call to a Voice |
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system |
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Message System, page 26 |
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Auto-connect calls |
Use AutoAnswer. |
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Using AutoAnswer with a |
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Headset or Speakerphone, |
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page 51 |
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Retrieve a parked call on |
Use Call Park or Directed Call Park. |
Storing and Retrieving |
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another phone |
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Parked Calls, page 37 |
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Use your phone to answer a |
Use Call Pickup. |
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Picking Up a Redirected |
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call ringing elsewhere |
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Call on Your Phone, |
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page 35 |
20 |
OL-19613-01 |
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Basic Call Handling |
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If you want to... |
Then... |
For more information, see... |
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Answer a priority call (SCCP |
Hang up the current call and press |
Prioritizing Critical Calls, |
phones only) |
Answer. |
page 44 |
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Answer a call on your mobile |
Set up Mobile Connect and answer |
Using Cisco Extension |
phone or other remote |
your phone. |
Mobility, page 46 |
destination |
When you enable Mobile Connect: |
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• Your desktop and remote |
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destinations receive calls |
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simultaneously. |
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• When you answer the call on your |
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desktop phone, the remote |
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destinations stop ringing, are |
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disconnected, and display a |
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missed call message. |
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• When you answer the call on one |
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remote destination, the other |
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remote destinations stop ringing, |
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are disconnected, and a missed |
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call message is shown on the other |
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remote destinations. |
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Tip
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.
To end a call, hang up. Here are some more details.
If you want to... |
Then... |
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Hang up while using the handset |
Return the handset to its cradle. Or press EndCall. |
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Hang up while using a wired headset |
Press |
. If you want to keep headset mode activate, press |
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EndCall. |
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If you are using a wireless headset, refer to the wireless |
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headset documentation. |
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Hang up while using the speakerphone |
Press |
or EndCall. |
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Hang up one call but preserve another |
Press EndCall. If necessary, remove the call from hold first. |
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call on the same line |
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)