Cisco Systems CP7945G User Manual

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: [phone]

800 553-NETS (6387) Fax: [phone]

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 4

Connecting Your Phone 5

An Overview of Your Phone 9

Understanding Buttons and Hardware 9

Understanding Lines and Calls		14
Understanding Line and Call Icons				15
Understanding Phone Screen Features				16
Choosing Phone Screen Items			17
Cleaning and Maintaining the Phone Screen					17
Understanding Feature Buttons and Menus 18
Accessing the Help System on Your Phone					19
Understanding Feature Availability			19
Understanding SIP vs. SCCP 20
Basic Call Handling	21
Placing a Call—Basic Options		21
Placing a Call—Additional Options			22
Answering a Call 24
Ending a Call 26
Using Hold and Resume	26
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)						iii

Using Mute 27

Switching Between Multiple Calls 28

Switching an In-Progress Call to Another Phone 28

Viewing Multiple Calls			29
Transferring Calls	30
Sending a Call to a Voice Message System								31
Forwarding Calls to Another Number							31
Using Do Not Disturb		33
Making Conference Calls				33
Using Conference Features						34
Using Conference				34
Using Join	35
Using cBarge		36
Using Meet-Me			36
Viewing or Removing Conference Participants 37
Placing or Receiving Intercom Calls							37
Advanced Call Handling					39
Speed Dialing 39
Picking Up a Redirected Call on Your Phone								40
Storing and Retrieving Parked Calls							41
Logging Out of Hunt Groups					42
Using a Shared Line		43
Understanding Shared Lines						43
Using Barge to Add Yourself to a Shared-Line Call 43
Understanding Barge Features 44
Using Barge Features					44
Preventing Others from Viewing or Barging a Shared-Line Call 45
Using BLF to Determine a Line State							46

Making and Receiving Secure Calls 47

Tracing Suspicious Calls 49

Prioritizing Critical Calls 49

Using Cisco Extension Mobility 50

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Managing Business Calls Using a Single Phone Number 52

Using a Handset, Headset, and Speakerphone					55
Using a Handset	55
Using a Headset	55
Using a Speakerphone 56
Using AutoAnswer with a Headset or Speakerphone					57
Changing Phone Settings		59
Customizing Rings and Message Indicators				59
Customizing the Phone Screen		60
Using Call Logs and Directories 63
Using Call Logs	63
Directory Dialing	65
Using Corporate Directory on Your Phone				66
Using Personal Directory on Your Phone				66
Accessing Voice Messages 69
Using the User Options Web Pages 71
Accessing Your User Options Web Pages			71
Configuring Features and Services on the Web 72
Using the Personal Directory on the Web				72
Using Your Personal Address Book on the Web 72
Configuring Fast Dials on the Web			73
Using the Address Book Synchronization Tool					74
Setting Up Speed Dials on the Web 74
Setting Up Phone Services on the Web			75
Controlling User Settings on the Web			77
Controlling Line Settings on the Web			77

Setting Up Phones and Access Lists for Mobile Connect 79

Using Cisco WebDialer 81

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Understanding Additional Configuration Options 83

Troubleshooting Your Phone 85

General Troubleshooting 85

Viewing Phone Administration Data 86

Using the Quality Reporting Tool 87

Cisco One-Year Limited Hardware Warranty Terms 89

Index 91

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections.

If you want to...	Then...
Explore your phone on your own	Press ? on the phone when you need assistance.
Review safety information	See Safety and Performance Information, page 2.
Connect your phone	See Connecting Your Phone, page 5.
Use your phone after it is installed	Start with An Overview of Your Phone, page 9.
Learn what the button lights mean	See Understanding Buttons and Hardware, page 9.
Learn about the phone screen	See Understanding Phone Screen Features, page 16.
Make calls	See Placing a Call—Basic Options, page 21.
Put calls on hold	See Using Hold and Resume, page 26.
Mute calls	See Using Mute, page 27.
Transfer calls	See Transferring Calls, page 30.
Make conference calls	See Making Conference Calls, page 33.
Set up speed dialing	See Speed Dialing, page 39.
Share a phone number	See Using a Shared Line, page 43.
Use your phone as a speakerphone	See Using a Handset, Headset, and Speakerphone, page 55.
Change the ring volume or tone	See Changing Phone Settings, page 59.
View your missed calls	See Using Call Logs, page 63.
Listen to your voice messages	See Accessing Voice Messages, page 69.
See softkey and icon definitions	Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

1

Finding Additional Information

•You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

•You can access the Cisco website at this URL: http://www.cisco.com/

•You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic. html

•Cisco international websites:

Allows access to international Cisco websites from www.cisco.com by clicking on the Worldwide [change] link at the top of the web page.

Accessing Cisco Unified IP Phone 7900 Series

eLearning Tutorials

(SCCP phones only)

The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phones) from your personal computer. Look for the eLearning tutorial (English only) for your phone in the documentation list at the following location:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Note Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of common IP phone features and functionality.

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

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Getting Started

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

When you use external devices with the Cisco Unified IP Phone, Cisco recommends the use of good-quality external devices, such as headsets, that are shielded against unwanted radio-frequency (RF) and audio -requency (AF) signals.

Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:

•Move the external device and its cables away from the source of the RF or AF signals.

•Use shielded cables for the external device, or use cables with a better shield and connector.

•Shorten the length of the external device cable.

•Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive (89/336/EC).

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at this URL:

http://www.access.gpo.gov/bis/ear/ear_data.html

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Accessibility Features

The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

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Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

8

1

AUX	10/100/1000 SW 10/100/1000 PC
9
DC48V

		3
	2	7
		6

5 4

236377

1	DC adaptor port	2	AC-to-DC power supply
3	AC power cord	4	Network port

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

5

5	Access port	6	Handset port
7	Headset port	8	Footstand button
9	Auxiliary port

Removing the Hookswitch Clip (Required)

Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.

185165

Adjusting the Handset Rest (Optional)

Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1

2

3

77354

1Set the handset aside and pull the square plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

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Connecting Your Phone

Adjusting the Footstand (Optional)

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Registering with TAPS

After your phone is connected to the network, your system administrator may ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You may need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart.

Using a Headset

You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone 7975G, 7965G, or 7945G, you can use a wireless headset in conjunction with the wireless headset remote hookswitch control feature.

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.

Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors. See Using External Devices, page 3, for more information.

Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

7

For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1.From the Enter Solution drop-down menu, choose IP Communications. The Select a Solution Category menu displays.

2.Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box.

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An Overview of Your Phone

Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:

•Access to network data, XML applications, and web-based services.

•Online customizing of phone features and services from your Cisco Unified CM User Options web pages.

•A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

To identify buttons and hardware on your phone, refer to the graphics and table below.

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

9

Cisco Unified IP Phone 7975G

17

1

2

16

3

4 5

7

6

8

9

15

14

13

12

11

10

186549

Cisco Unified IP Phone 7970G and 7971G-GE

16 17

15

14

13

12

11

10

1

2

3

4

5

6

7

8

9

186428

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An Overview of Your Phone

Cisco Unified IP Phone 7965G

17

1

2

16

3

4

5

6

7

8

9

15

14

13

12

11

10

Cisco Unified IP Phone 7945G

186422

17	1	2
16
	1

3 4 5

7 9

15

14

13

12

11

10

6

8

186421

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	Item	Description	For more information, see...
1	Programmable	Depending on configuration, programmable	•	Understanding Lines
	buttons	buttons provide access to:		and Calls, page 14
		• Phone lines (line buttons) and	•	Basic Call Handling,
		intercom lines		page 21
		• Speed-dial numbers (speed-dial buttons,	• Speed Dialing, page 39
		including the BLF speed-dial feature)	• Using a Shared Line,
		• Web-based services (for example, a		page 43
		Personal Address Book button)	•	Using BLF to
		• Call features (for example, a Privacy,		Determine a Line State,
		Hold, or Transfer button)		page 46
		Buttons illuminate to indicate status:	•	Placing or Receiving
		Green, steady—Active call or		Intercom Calls, page 37
		two-way intercom call
		Green, flashing—Held call
		Amber, steady—Privacy in use,
		one-way intercom call, DND
		active, or logged into Hunt Group
		Amber, flashing—Incoming call or
		reverting call
		Red, steady—Remote line in use
		(shared line, BLF status or active
		Mobile Connect call)
2	Footstand button	Enables you to adjust the angle of the	Adjusting the Footstand
		phone base.	(Optional), page 7

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			An Overview of Your Phone
3	Display button	Cisco Unified IP Phone 7975G, 7971G-GE,	Cleaning and Maintaining
		and 7970G.	the Phone Screen, page 17
		Awakens the phone screen from sleep
		mode or disables the touchscreen feature
		for cleaning.
		No color—Ready for input
		Green flashing—Disabled
		Green steady—Sleep mode
		Cisco Unified IP Phone 7965G and 7945G:
		Awakens the phone screen from
		sleep mode.
		No color—Ready for input
		Green steady—Sleep mode
4	Messages button	Auto-dials your voice message service (varies	Accessing Voice Messages,
		by service).	page 69
5	Directories button	Opens/closes the Directories menu. Use it to	Using Call Logs, page 63
		access call logs and directories.
6	Help button	Activates the Help menu.	Accessing the Help System
	?		on Your Phone, page 19
7	Settings button	Opens/closes the Settings menu. Use it to	Changing Phone Settings,
		change phone screen and ring settings.	page 59
8	Services button	Opens/closes the Services menu.	Using the User Options
			Web Pages, page 71
9	Volume button	Controls the handset, headset, and	Using a Handset, Headset,
		speakerphone volume (off-hook) and the	and Speakerphone, page 55
		ringer volume (on-hook).
10	Speaker button	Toggles the speakerphone on or off. When	Using a Handset, Headset,
		the speakerphone is on, the button is lit.	and Speakerphone, page 55
11	Mute button	Toggles the microphone on or off. When the	Using Mute, page 27
		microphone is muted, the button is lit.
12	Headset button	Toggles the headset on or off. When the	Using a Handset, Headset,
		headset is on, the button is lit.	and Speakerphone, page 55
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)				13

13	4-way navigation	Cisco Unified IP Phone 7975G, 7965G,		Choosing Phone Screen
	pad and Select	and 7945G:		Items, page 17
	button (center)	Enables you to scroll through menus and
		highlight items. Use the Select button to
		select an item that is highlighted on
		the screen.
		Navigation button—Scroll up and down to
		see menus and highlight items and right and
		left across multi-column displays.
		Select button—Scroll to highlight a line using
		the Navigation button and then press	to
		open a menu, play a ringer item, or access
		other features, as described on the screen.
14	Navigation button	Cisco Unified IP Phone 7971G-GE		Using Call Logs, page 63
		and 7970G:
		Enables you to scroll through menus and
		highlight items. When the phone is on-hook,
		displays phone numbers from your Placed
		Calls log.
15	Keypad	Enables you to dial phone numbers, enter		Basic Call Handling,
		letters, and choose menu items.		page 21
16	Softkey buttons	Each activates a softkey option (displayed on		Understanding Phone
		your phone screen).		Screen Features, page 16
17	Handset light strip	Indicates an incoming call or new		Accessing Voice Messages,
		voice message.		page 69
18	Phone screen	Shows phone features.		Understanding Phone
				Screen Features, page 16

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

•Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to eight lines, depending on your phone and configuration. To see your phone lines, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

•Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

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An Overview of Your Phone

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon	Line or call state	Description
	On-hook line	No call activity on this line.
	Off-hook line	You are dialing a number or an outgoing call is ringing.
	Connected call	You are connected to the other party.
	Ringing call	A call is ringing on one of your lines.
	Call on hold	You have put the call on hold. See Using Hold and Resume,
		page 26.
	Remote-in-use	Another phone that shares your line has a connected call. See
		Using a Shared Line, page 43.
	Reverting call	A holding call is reverting to your phone. See Using Hold and
		Resume, page 26.
	Authenticated call	See Making and Receiving Secure Calls, page 47.
	Encrypted call	See Making and Receiving Secure Calls, page 47.
	BLFmonitored line	See Using BLF to Determine a Line State, page 46.
	is idle
	BLFmonitored line is	See Using BLF to Determine a Line State, page 46.
	in-use
	BLFmonitored line is	See Using BLF to Determine a Line State, page 46.
	ringing (BLF Pickup)
	Line in Do Not	See Using BLF to Determine a Line State, page 46.
	Disturb (BLF feature)
	Idle Intercom line	The intercom line is not in use. See Placing or Receiving Intercom
		Calls, page 37.
	One-way	The intercom line is sending or receiving one-way audio. See
	intercom call	Placing or Receiving Intercom Calls, page 37.
	Two-way	The recipient pressed the intercom line to activate two-way audio
	intercom call	with the caller. See Placing or Receiving Intercom Calls, page 37.

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Understanding Phone Screen Features

This is what your main phone screen may look like with an active call.

7

1

6

5

2

4						3	186550
1		Primary		Displays the phone number (directory number) for your primary phone line.
		phone line		When several feature tabs are open, the phone number and the time and date
				display alternately in this area.
2		Programmable		Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone
		buttons		service buttons or phone feature buttons. Icons and labels indicate how these
				buttons are configured. For an icon reference, see Phone Screen Icons, page 2.
3		Softkey labels		Displays a softkey function for the corresponding softkey button.
4		Status line		Displays audio mode icons, status information, and prompts.
5		Call activity area		Displays current calls per line, including caller ID, call duration, and call state
				for the highlighted line (standard view). See Understanding Line and Call
				Icons, page 15, and Viewing Multiple Calls, page 29.
6		Phone tab		Indicates call activity.
7		Feature tabs		Indicates an open feature menu. See Understanding Feature Buttons and
				Menus, page 18.

Note The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode.

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An Overview of Your Phone

Choosing Phone Screen Items

There are different ways to choose items on your phone’s screen.

	To choose a phone
	screen item...	Do this...
	By touch	Press (or tap) touch-sensitive items on the touchscreen with your fingertip.
	(Cisco Unified	Use only your fingertip to press the touchscreen, as using any other objects
	IP Phone 7975G,
		could damage the display. Be aware that pressing a phone number can cause the
	7971G-GE, and
		phone to dial the number.
	7970G only)
	By item number	Press the corresponding number on your keypad. For example, press 4 to
		choose the fourth item in a menu.
	By scrolling	Use the Navigation button to highlight an item. Press the Select button to select
		the item, or a softkey to finish the action.

Cleaning and Maintaining the Phone Screen

Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G

Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Use the Display button to disable and enable the touchscreen for cleaning. The Display button illuminates to indicate changes in touchscreen status:

Green, steady—Touchscreen is in sleep mode Green, flashing—Touchscreen is disabled

If you want to...	Then...
Disable the touchscreen	Press	and hold for more than one second.	flashes.
for cleaning	The screen remains disabled for about a minute, unless you enable it.
Enable the touchscreen	Press	(flashing) and hold for more than one second.
(after disabling it)
Wake the touchscreen	Press the touchscreen or any button, or lift the handset.
from sleep mode	After a period of inactivity (determined by your system administrator),
	the touchscreen enters sleep mode to save power. In this mode, the
	touchscreen appears blank and the Display button		remains lit.

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17

Cisco Unified IP Phone 7965G and 7945G

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

If you want to...	Then...
Wake the phone screen	Press any button or lift the handset.
from sleep mode	After a period of inactivity (determined by your system administrator), the
	phone screen enters sleep mode to save power. In this mode, the phone
	screen appears blank and the Display button	remains lit.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...	Then...
Open or close a feature	Press a feature button:
menu		Messages
		Services
	?	Help
		Directories
		Settings
Scroll through a list	Press the Navigation button.
or menu
Go back one level in a	Press Exit. Pressing Exit from the top level of a menu closes the menu.
feature menu
Switch between open	Press a feature tab. Each feature menu has a corresponding tab. The tab is
feature menus	visible when the feature menu is open.

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An Overview of Your Phone

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...	Then...
View the main menu	Press	? on your phone and wait a few seconds for the menu to display.
	Main menu topics include:
	• About Your Cisco Unified IP Phone—Details about your phone
	• How do I...?—Procedures for common phone tasks
	• Calling Features—Descriptions and procedures for calling features
Learn about a button or	Press	? , then quickly press a button or softkey.
softkey
Learn about a menu item	Press	,	, or	to display a feature menu. Highlight a
	menu item, then press ?			twice quickly.
Get help using Help	Press	? . After a second or two, press ? again, or choose Help from
	the main menu.

Understanding Feature Availability

Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. For additional information about feature operation or availability, contact your support desk or system administrator.

You can access many features by either using a softkey or pressing a line button. Although you can configure some features, your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature	Softkey	Line Button Label and Icon
Call Back	CallBack	CallBack
Call Forward	CFwdALL	Forward All
Call Park	Park	Park
Call PickUp	PickUp	PickUp
Conference	Confrn	Conference
Conference List	ConfList	Conference List
Do Not Disturb	DND	Do Not Disturb		or
		Do Not Disturb
End Call	EndCall	End Call
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)					19

Feature	Softkey	Line Button Label and Icon
Group Pickup	GPickUp	Group PickUp
Hold	Hold	Hold
Hunt Group	HLog	Hunt Group		or
		Hunt Group
Malicious Call Identification	MCID	Malicious Call ID
Meet Me Conferencing	MeetMe	MeetMe
Mobility	Mobility	Mobility
New Call	New Call	New Call
Other PickUp	OPickUp	Other PickUp
Quality Reporting Tool	QRT	Quality Reporting Tool
Redial	Redial	Redial
Remove Last Conference	RmLstC	Remove Last Participant
Party
Transfer	Transfer	Transfer
Video Support	VidMode	Video

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

					For more information,
If you want to...	Then...				see...
Place a call using the handset	Pick up the handset and enter a number.				An Overview of Your
					Phone, page 9
Place a call using the	Press		and enter a number.		Using a Handset,
speakerphone					Headset, and
					Speakerphone, page 55
Place a call using a headset	Press		and enter a number. Or, if		Using a Handset,
	is lit, press New Call and enter a number.				Headset, and
					Speakerphone, page 55
Redial a number	Press Redial to dial the last number, or				Using Call Logs, page 63
	press the Navigation button (with the
	phone idle) to see your Placed Calls.
Place a call while another call	1.	Press Hold.			Using Hold and Resume,
is active (using the same line)	2.	Press New Call.			page 26
	3.	Enter a number.
Dial from a call log	1.	Choose		> Missed Calls,	Using Call Logs, page 63
		Received Calls, or Placed Calls.
	2.	Select the listing or scroll to it and go
		off-hook.

Tips

•You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset, or pressing Dial, , or .

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

21

•When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

•If you make a mistake while dialing, press << to erase digits.

•If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information.

•Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that may be available on your phone. See your system administrator for more information about these additional options.

				For more information,
If you want to...	Then...			see...
Place a call while another	1.	Press	for a new line. The first call	Using Hold and Resume,
call is active (using a		is automatically placed on hold.		page 26
different line)	2.	Enter a number.
Speed dial a number	Do one of these:			Speed Dialing, page 39
	•	Press	(a speed-dial button).
	•	Use the Abbreviated Dial feature.
	•	Use the Fast Dial feature.
Dial from a corporate	1.	Choose	> Corporate	Using Call Logs, page 63
directory on your phone		Directory (name can vary).
	2.	Enter a name and press Search.
	3.	Highlight a listing and go off-hook.
Dial from a corporate	1.	Open a web browser and go to		Setting Up Phones and
directory on your personal		a WebDialer-enabled		Access Lists for Mobile
computer using		corporate directory.		Connect, page 79
Cisco WebDialer	2.	Click the number that you want
		to dial.

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				Basic Call Handling
				For more information,
If you want to...	Then...			see...
Use CallBack to receive	1.	Press CallBack while listening to the		Your system
notification when a busy or		busy tone or ring sound.		administrator
ringing extension is available	2.	Hang up. Your phone alerts you
		when the line is free.
	3.	Place the call again.
	Note The CallBack feature is disabled
		on a Call Chaperone user’s Cisco
		Unified IP Phone when the calls
		are being chaperoned.
See if a line associated with a	Look for Busy Line Feature indicators.			Using BLF to Determine a
speed-dial, call record, or				Line State, page 46
directory listing is busy before
placing a call to that line
Make a priority (precedence)	Enter the MLPP access number and then			Prioritizing Critical Calls,
call (SCCP phones only)	enter a phone number.			page 49
Dial from a Personal Address	1.	Choose	> Personal	Using Personal Directory
Book (PAB) entry		Directory to log in.		on Your Phone, page 66
	2.	Choose Personal Address Book and
		search for a listing.
Place a call using a billing or	1.	Dial a number.		Your system
tracking code	2.	After the tone, enter a client matter		administrator
(SCCP phones only)
		code (CMC) or a forced
		authorization code (FAC).
Place a call using your	Log in to the Extension Mobility service			Using Cisco Extension
Extension Mobility profile	on a phone.			Mobility, page 50
Make a call from a mobile	1.	Obtain your Mobile Voice Access		Managing Business Calls
phone using Mobile		number and end-user PIN from your		Using a Single Phone
Voice Access		system administrator.		Number, page 52
	2.	Dial your assigned Mobile Voice
		access number.
	3.	Enter your mobile phone number,
		if requested, and the PIN.
	4.	Press 1 to make a call to an
		enterprise IP phone.
	5.	Dial a desktop phone number other
		than your desktop phone number).
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)					23

		For more information,
If you want to...	Then...	see...
Place a call using Fast Dial	Note Before using this option, your	Configuring Fast Dials on
	system administrator must	the Web, page 73
	configure this feature and assign a
	service URL to the line button.
	Contact your system administrator
	for more information.
	1. Press the Fast Dial line button.
	2. To find and select an entry, scroll to
	or press the index number.
	The system dials the specified number.
Place a call using your PAB	Note Before using this option, your	Using Your Personal
	system administrator must	Address Book on the
	configure this feature and assign a	Web, page 72
	service URL to the line button.
	Contact your system administrator
	for more information.
	1. Press the PAB line button.
	2. Access the contact and select
	the number.
	The system dials the specified number.

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to...	Then...			For more information, see...
Answer with a headset	Press	, if unlit. Or, if		is lit, press Using a Handset, Headset,
	Answer or		(flashing).	and Speakerphone, page 55

Note The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time.

If you are using a wireless headset, refer to the wireless headset documentation.

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