Cisco Systems BE6KSTBDLPLSK9 User Manual

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Cisco Business Edition 6000 Documentation Guide

First Published: November 07, 2013

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706USA http://www.cisco.com Tel: 408526-4000

800 553-NETS(6387) Fax: 408527-0883

Text Part Number: OL-30692-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDINGANYOTHERWARRANTYHEREIN,ALLDOCUMENTFILESANDSOFTWAREOFTHESESUPPLIERSAREPROVIDED ASIS"WITHALLFAULTS. CISCO AND THEABOVE-NAMEDSUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY,FITNESSFORAPARTICULARPURPOSEANDNONINFRINGEMENTORARISINGFROMACOURSEOFDEALING,USAGE,ORTRADEPRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

AnyInternetProtocol(IP)addressesandphonenumbersusedinthisdocumentarenotintendedtobeactualaddressesandphonenumbers. Anyexamples,commanddisplayoutput,network topologydiagrams,andotherfiguresincludedinthedocumentareshownforillustrativepurposesonly. AnyuseofactualIPaddressesorphonenumbersinillustrativecontentisunintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http:// www.cisco.com/go/trademarks.Third-partytrademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

© 2013 Cisco Systems, Inc. All rights reserved.

C O N T E N T S

C H A P T E R 1

Software Downloads 1

Cisco Business Edition 6000, Release 9.1(2) 1

Cisco Business Edition 6000, Release 9.0 3

Cisco Business Edition 6000, Release 8.6 4

C H A P T E R

2

Reference Guides 7

 

 

 

Cisco Business Edition 6000 7

 

 

 

Install and Upgrade Guides 11

 

C H A P T E R

3

 

 

 

Cisco Business Edition 6000, Release 9.1(2) 11

 

 

Cisco Business Edition 6000, Release 9.0

13

 

 

Cisco Business Edition 6000, Release 8.6

15

 

 

Other guides 16

 

C H A P T E R 4

Training Resources 17

 

 

Recommended certifications 17

 

Recommended learning

17

 

Virtualization training 17

 

Partner education center

18

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Contents

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C H A P T E R 1

Software Downloads

Cisco Business Edition 6000, Release 9.1(2), page 1

Cisco Business Edition 6000, Release 9.0,

page

3

Cisco Business Edition 6000, Release 8.6,

page

4

Cisco Business Edition 6000, Release 9.1(2)

Product

Available Software Types

Cisco Prime Collaboration Release 9.5

Prime Collaboration Patches

Prime Collaboration Software

CiscoUnifiedCommunicationsManagerRelease9.1

Recovery Software

SIP Normalization and Transparency Scripts

Unified Communications Manager /

CallManager/CiscoUnityConnectionUtilities

UnifiedCommunicationsManager/CiscoUnity

Connection Time Zone Updates

UnifiedCommunicationsManager/CiscoUnity

Connection Updates

Unified Communications Manager Virtual

Machine Templates

UnifiedCommunicationsManager/CallManager

Device Packages

UnifiedCommunicationsManager/CallManager

Locale Installer

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Software Downloads

Cisco Business Edition 6000, Release 9.1(2)

Product

Available Software Types

Cisco Unified Communications Manager IM and

Presence Service Release 9.1 Unified Presence Locale Installer

Unified Presence OVA Templates

Unified Presence Server (CUP) Updates

Cisco Unity Connection Release 9.1

 

Recovery Software

 

Unified Communications Manager /

 

CallManager/CiscoUnityConnectionUtilities

 

UnifiedCommunicationsManager/CiscoUnity

 

Connection Time Zone Updates

 

UnifiedCommunicationsManager/CiscoUnity

 

Connection Updates

 

Unity Connection Locale Installer

Cisco Unified Contact Center Express Release 9.0

Customer Response Solution Software

 

 

UnifiedContactCenterExpressVirtualMachine

 

Templates

 

Windows to Linux Upgrade Tool

Cisco Emergency Responder Release 9.0

Emergency Responder Updates

 

 

Emergency Responder Virtual Machine

 

Templates

Cisco TelePresence Video Communication Server

TelePresence Software

Release 7.2

 

Cisco Unified Attendant Consoles

Cisco Unified Attendant Console Business

 

 

Edition

 

Cisco Unified Attendant Console Compact

 

Edition

 

Cisco Unified Attendant Console Department

 

Edition

 

Cisco Unified Attendant Console Enterprise

 

Edition

 

Cisco Unified Attendant Console Premium

 

Edition

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Software Downloads

Cisco Business Edition 6000, Release 9.0

Product

Available Software Types

Cisco Paging Server

Cisco Paging Server 8.4(1) Bootable OVA

Cisco Paging Server deb file to upgrade from v8.3 to v8.4

Cisco Business Edition 6000, Release 9.0

Product

Available Software Types

Cisco Prime Collaboration Release 9.0

CiscoUnifiedCommunicationsManagerRelease9.0

Cisco Unified Communications Manager IM and

Presence Service Release 9.0

Cisco Unity Connection Release 9.0

Prime Collaboration Patches

Prime Collaboration Software

Recovery Software

SIP Normalization and Transparency Scripts

Unified Communications Manager / CallManager/CiscoUnityConnectionUtilities

UnifiedCommunicationsManager/CiscoUnity Connection Time Zone Updates

UnifiedCommunicationsManager/CiscoUnity Connection Updates

Unified Communications Manager Virtual Machine Templates

UnifiedCommunicationsManager/CallManager Device Packages

UnifiedCommunicationsManager/CallManager Locale Installer

Unified Presence Locale Installer

Unified Presence OVA Templates

Unified Presence Server (CUP) Updates

Recovery Software

Unified Communications Manager / CallManager/CiscoUnityConnectionUtilities

Unity Connection Locale Installer

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Software Downloads

Cisco Business Edition 6000, Release 8.6

Product

Available Software Types

Cisco Unified Contact Center Express Release 9.0

Customer Response Solution Software

UnifiedContactCenterExpressVirtualMachine

Templates

Windows to Linux Upgrade Tool

Cisco Emergency Responder Release 9.0

Emergency Responder Updates

Emergency Responder Virtual Machine

Templates

Cisco TelePresence Video Communication Server

TelePresence Software

7.2

 

Cisco Business Edition 6000, Release 8.6

Product

Available Software Types

Cisco Unified Communications Manager Release

Intercompany Media Software

8.6(1)

 

 

Recovery Software

 

SIP Normalization and Transparency Scripts

 

Unified Communications Manager /

 

CallManager/CiscoUnityConnectionUtilities

 

UnifiedCommunicationsManager/CiscoUnity

 

Connection Time Zone Updates

 

UnifiedCommunicationsManager/CiscoUnity

 

Connection Updates

 

Unified Communications Manager Virtual

 

Machine Templates

 

UnifiedCommunicationsManager/CallManager

 

Device Packages

 

UnifiedCommunicationsManager/CallManager

 

Locale Installer

 

Voice Log Translator (VLT) Software

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Software Downloads

Cisco Business Edition 6000, Release 8.6

Product

Available Software Types

Cisco Unified Presence Release 8.6

Unified Presence Locale Installer

Unified Presence OVA Templates

Unified Presence Server (CUP) Updates

Cisco Unity Connection Release 8.x

Recovery Software

Unified Communications Manager /

CallManager/CiscoUnityConnectionUtilities

UnifiedCommunicationsManager/CiscoUnity

Connection Time Zone Updates

UnifiedCommunicationsManager/CiscoUnity

Connection Updates

Unity Connection Locale Installer

CiscoUnifiedContactCenterExpressRelease8.5(1)

Customer Response Solution Software

UnifiedContactCenterExpressVirtualMachine

Templates

Windows to Linux Upgrade Tool

Cisco Emergency Responder Release 8.6

Emergency Responder Updates

Emergency Responder Virtual Machine

Templates

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Software Downloads

Cisco Business Edition 6000, Release 8.6

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C H A P T E R 2

Reference Guides

Cisco Business Edition 6000, page 7

Cisco Business Edition 6000

Cisco Validated Designs for Collaboration: These guides provide the framework for systems design based on commonusecasesorcurrentengineeringsystempriorities. Ciscoengineershavetestedanddocumentedeach CVD in order to help ensure faster, more reliable, and more predictable deployment.

Cisco Collaboration 9.x Solution Reference Network Designs (SRND) : This document provides design considerations and guidelines for deploying Cisco Unified Communications and Collaboration solutions, including Cisco Unified Communications Manager 9.x, Cisco TelePresence Video Communication Server, and other components of a Cisco Unified Communications and Collaboration System.

Product

Documentation

Cisco Prime Collaboration, Release 9.0

Cisco Prime Collaboration Administration Guide: Use this document for the configuration, provisioning, inventory, and maintenance of infrastructure-based, real-time collaboration services such as video (TelePresence) and telephony (VoIP), including endpoints, management servers, and service-specific network devices

Cisco Prime Collaboration Documentation Overview: This document describes the various documents that comprise the Prime Collaboration, Release 9.0 documentation set.

TechnicalSupportDocuments:Forallotherapplication

specific documentation.

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Reference Guides

Cisco Business Edition 6000

Product

Cisco Unified Communications Manager,

Release 9.1(1)

Cisco Unified Communications Manager

IM and Presence Service, Release 9.1(1)

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Documentation

Cisco Unified Communications Manager Administration Guide: This document provides instructions for administering the Cisco Unified Communications Manager system. This document includes descriptions of procedural tasks that you complete by using Cisco Unified Communications Manager Administration.

Cisco Unified Communications Manager Documentation Guide: The Cisco Unified Communications Manager Documentation Guide describesthevariousdocumentsthatcomprisetheCisco Unified Communications Manager 9.1(1) documentation set. The guide contains URLs that link directly to these documents.

Technical Support Documents: This site lists all otherapplication-specificdocumentation.

Cisco Unified Communications Manager IM and Presence Service Deployment Guide: This document describeshowtodeployandconfigureIMandPresence Service,CiscoclientapplicationssuchasCiscoUnified Personal Communicator, and third-party client applications.

Cisco Jabber for Everyone Quick Start Guide: The

Jabber for Everyone Quick Start Guide provides a solution-level overview of the Cisco Jabber for Everyone offer as well as a quick-start guide to deployment, from core functionality to advanced features.

· Cisco Unified Communications Manager IM and Presence Service Documentation Guide: The documentationfortheIMandPresenceServiceRelease 9.1 is listed with the Cisco Unified Communications Manager Release 9.1 documentation. Click the link to be redirected.

· TechnicalSupportDocuments:Thissitelistsallotherapplication-specificdocumentation.

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Reference Guides

Cisco Business Edition 6000

Product

Cisco Unity Connection, Release 9.1(1)

Cisco Unified Contact Center Express,

Release 9.0

Documentation

CiscoUnityConnectionSystemAdministrationGuide: This document contains information and instructions for creating a call management plan by using call routing, restriction tables, and call handlers; for customizingtheCiscoUnityConnectionconversation; for handling messages and distribution lists; for managingaudioformats;formanaginguserpasswords and PINs; for managing the phone system integration; for setting up system transfers; for configuring IMAP settings; for managing partitions and search spaces.

Cisco Unity Connection Documentation Guide: This document describes the pieces that make up the Cisco Unity Connection 9.x documentation set, such as General information, Design, Install and Upgrade, Configure.

Technical Support Documents: This site lists all otherapplication-specificdocumentation.

Cisco Unified Contact Center Express Administration Guide:CiscoUnifiedContactCenterExpress,amember of the Cisco Unified Communications family of products, manages customer voice contact centers for departments, branches, or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution. This document provides instructions for using the administration web interface to provision the subsystems of the Unified Contact Center Express package and to configure Unified Contact Center Express applications.

Cisco Unified Contact Center Express Resource Card: This document lists all the useful resources for Cisco Unified Contact Center, Release 9.0(1).

TechnicalSupportDocuments:Forallotherapplication specific documentation.

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Reference Guides

Cisco Business Edition 6000

Product

Documentation

Cisco Video Communication Server

Cisco TelePresence Video Communication Server Administrator Guide: This Administrator Guide is provided to help you make the best use of your VCS. TheAdministratorGuidehasbeendividedintoseveral sections, providing conceptual, configuration and reference information about the various features and capabilities of the VCS.

CiscoTelePresenceVCSVirtualMachineDeployment Guide: This deployment guide specifies the VM platform requirements for VCS, how to load the VCS ova installation file, how to install a VM and how to troubleshoot the system, when there are issues.

TechnicalSupportDocuments:Forallotherapplication

specific documentation.

Cisco Emergency Responder, Release 9.0

Cisco Unified Attendant Consoles, Release 9.1(1)

InformaCast Basic Paging

CiscoEmergencyResponder9.0AdministrationGuide: This document provides you with the required informationtoinstall,configure,manage,anduseCisco Emergency Responder (Emergency Responder).

TechnicalSupportDocuments:Forallotherapplication specific documentation.

CiscoUnifiedAttendantConsoleBusiness/Department Edition Web Admin and Installation Guide: This documentdescribeshowtoinstallandconfigureCisco Unified Attendant Console Business/Department Edition (CUACBE/CUACDE)its databases, connections to Cisco Unified Communications Manager, and its system and user settingsusing the Cisco Unified Attendant Admin web application.

TechnicalSupportDocuments:Forallotherapplication specific documentation.

InformaCastVirtualApplianceBasicPaging:Thisdocument iswrittenwithtwoaudiencesinmind:theadministratorsand users of InformaCast. There are also two releases of this document: one for environments using Basic InformaCast functionality and another for Advanced InformaCast functionality. Please make sure you have the correct release by looking at the environment type that is printed at the bottom of every page.

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C H A P T E R 3

Install and Upgrade Guides

Cisco Business Edition

6000,

Release 9.1(2), page 11

Cisco Business Edition

6000,

Release 9.0,

page

13

Cisco Business Edition 6000, Release 8.6,

page

15

Other guides, page 16

 

 

 

 

Cisco Business Edition 6000, Release 9.1(2)

Cisco Business Edition 6000 Co-residency Policy Requirements

Cisco Business Edition 6000 Quick Start Guide

Installation Guide for Cisco Business Edition 6000, Release 9.1(2)

Cisco Prime Collaboration, Release 9.5

EnterpriseLicenseManager,Release

9.1(2)

CiscoPrimeCollaborationQuickStartGuide:Thisdocument explains how to install Cisco Prime Collaboration on virtualized servers.

CiscoPrimeCollaborationProvisioningGuide:Thisdocument explains how to manages IP communication services in an integrated IP telephony, voicemail, and unified messaging environment.

Enterprise License Manager User Guide: This document provides instructions on how to install, set up, and use Enterprise License Manager.

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Install and Upgrade Guides

Cisco Business Edition 6000, Release 9.1(2)

Cisco Unified Communications

Manager, Release 9.1(1)

Cisco Unified Communications

Manager IM and Presence Service,

Release 9.1(1)

Installing Cisco Unified Communications Manager, Release 9.1(1): This document describes how to install Cisco Unified Communications Manager.

UpgradeGuideforCiscoUnifiedCommunicationsManager, Release9.1(1):ThisdocumentdescribeshowtoupgradeCisco Unified Communications Manager.

Installing Cisco Unified Communications Manager IM and Presence Service, Release 9.1(1): This document describes how to install Cisco IM and Presence Service.

Upgrade Guide for Cisco Unified Communications Manager IM and Presence Service, Release 9.1(1): This document describes how to upgrade Cisco IM and Presence Service.

Cisco Unity Connection, Release 9.x

Cisco Contact Center Express,

Release 9.0.2

Installation Guide for Cisco Unity Connection Release 9.x: This document contains information and instructions for installing the operating system and Cisco Unity Connection on the server.

UpgradeGuideforCiscoUnityConnectionRelease9.x:This documentcontainsinformationandinstructionsforupgrading Cisco Unity Connection software, migrating to Connection, adding Connection languages, replacing Connection servers, creating or changing a Connection cluster, renaming or changingtheIPaddressesofConnectionservers,andrenaming Connection servers.

Install and Upgrade Guide for Cisco Unified Contact Center Express,Release9.0(2):Thisdocumentexplainshowtoinstall Cisco Unified Contact Center Express on a single node deployment or two-node high availability deployment in a cluster environment.

CiscoVideoCommunicationsServer,

Release 7.2

CiscoTelePresenceDeploymentGuideforVCS,Release7.2: This guide specifies the virthaul machine platform requirements for VCS, how to load the .OVA file and install a virtual machine.

Deployment Guide for Cisco Unified Communications Manager with Cisco VCS: This deployment guide provides guidelinesonhowtoconfiguretheCiscoTelePresenceVideo Communication Server Release 7.2 and Cisco Unified CommunicationsManagerReleases8.6.xand9.xtointerwork through a SIP trunk.

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Install and Upgrade Guides

Cisco Business Edition 6000, Release 9.0

Cisco Emergency Responder

Administration Guide for Cisco Emergency Responder, Release 9.0: This document provides you with the required information to install, configure, manage, and use Cisco Emergency Responder.

Cisco Business Edition 6000, Release 9.0

Migrating from Cisco Prime Unified Provisioning Manager 9.0 Business Edition to Prime Collaboration 9.0 Provisioning

Cisco Prime Collaboration, Release 9.0

Cisco Unified Communications Manager, Release 9.0

Cisco Unified Communications Manager IM and

Presence Service, Release 9.0

Cisco Prime Collaboration Quick Start Guide 9.0:ThisdocumentexplainshowtoinstallCisco Prime Collaboration (Prime Collaboration) on virtualized servers.

Cisco Prime Collaboration Provisioning Guide 9.0: This document explains how to manages IP communication services in an integrated IP telephony, voicemail, and unified messaging environment.

Installing Cisco Unified Communications Manager, Release 9.0(1): This document describes how to install Cisco Unified Communications Manager.

Upgrade Guide for Cisco Unified CommunicationsManager,Release9.0(1):This document describes how to upgrade Cisco Unified Communications Manager.

Installing Cisco Unified Communications Manager IM and Presence Service, Release 9.0(1): This document describes how to install IM and Presence Service.

Upgrade Guide for Cisco Unified Communications Manager IM and Presence, Release 9.0(1): This document describes how to upgrade IM and Presence Service.

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Install and Upgrade Guides

Cisco Business Edition 6000, Release 9.0

Cisco Unity Connection, Release 9.x

Cisco Unified Contact Center Express, Release 9.0(1)

Cisco Video Communications Server

Cisco Emergency Responder

Cisco Business Edition 6000 Documentation Guide

14

Installation Guide for Cisco Unity Connection Release 9.x: This document contains information and instructions for installing the operating system and Cisco Unity Connection on the server.

Upgrade Guide for Cisco Unity Connection Release 9.x: This document contains informationandinstructionsforupgradingCisco Unity Connection software, migrating to Connection, adding Connection languages, replacing Connection servers, creating or changing a Connection cluster, renaming or changing the IP addresses of Connection servers, and for renaming Connection servers.

Installation Guide for Cisco Unified Contact CenterExpress,Release9.0(1):Thisdocument explains how to install Cisco Unified Contact Center Express on a single node deployment or two-node high availability deployment in a cluster environment.

Upgrade Guide for Cisco Unified Contact CenterExpress,Release9.0(1):Thisdocument describes how to upgrade to Cisco Unified Contact Center Express.

Cisco TelePresence Deployment Guide for VCS, Release7.1:ThisdeploymentguidespecifiestheVM platform requirements for VCS, how to load .OVA file and install a VM

Administration Guide for Cisco Emergency Responder,Release9.0:Thisdocumentprovidesyou with the required information to install, configure, manage, and use Cisco Emergency Responder.

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Install and Upgrade Guides

Cisco Business Edition 6000, Release 8.6

Cisco Business Edition 6000, Release 8.6

Cisco Unified Communications Manager, Release 8.6(1)

Installing Cisco Unified Communications Manager, Release 8.6(1): This document describes how to install Cisco Unified Communications Manager.

Upgrading to Cisco Unified Communications Manager, Release 8.6(1): This document describes how to upgrade Cisco Unified Communications Manager.

Cisco Unified Presence, Release 8.6

Installation Guide for Cisco Unified Presence, Release 8.6(1): This document describes how to install IM and Presence Service.

Upgrade Guide for Cisco Unified Presence, Release 8.6(1): This document describes how to upgrade IM and Presence Service.

Cisco Unity Connection, Release 8.x

Cisco Unified Contact Center Express, Release 8.5(1)(1)

Installation Guide for Cisco Unity Connection Release 8.x: This document contains information and instructions for installing the operating system and Cisco Unity Connection on the server.

Upgrade Guide for Cisco Unity Connection Release 8.x: This document contains informationandinstructionsforupgradingCisco Unity Connection software, migrating to Connection, adding Connection languages, replacing Connection servers, creating or changing a Connection cluster, renaming or changing the IP addresses of Connection servers, and for renaming Connection servers.

Installation Guide for Cisco Unified Contact CenterExpress,Release8.5(1):Thisdocument explains how to install Cisco Unified Contact Center Express on a single node deployment or two-node high availability deployment in a cluster environment.

Upgrade Guide for Cisco Unified Contact CenterExpress,Release8.5(1):Thisdocument describes how to upgrade to Cisco Unified Contact Center Express.

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Install and Upgrade Guides

Other guides

Cisco Emergency Responder

Administration Guide for Cisco Emergency

 

Responder,Release8.6:Thisdocumentprovidesyou

 

with the required information to install, configure,

 

manage, and use Cisco Emergency Responder.

Other guides

Install and Upgrade Guides for Cisco Unified Attendant Console

MigratingfromCiscoPrimeUnifiedProvisioningManager8.6BusinessEditiontoPrimeCollaboration 9.0 Provisioning

Cisco Unified Communications Manager on virtualized servers

Cisco Intercompany Media Engine Installation and Configuration Guide, Release 9.0(1)

Supported System Capacities

Cisco Unified Communications Answer File Generator

How to Use the AFG with the Virtual Floppy Drive

Unified Communications in a Virtualized Environment

UC Virtualization Supported Hardware

Unified Communications VMware Requirements

Unified Communications Sizing Tool

Cisco Business Edition 6000 OVA/OVF Templates

Unified Communications Virtualization Sizing Guidelines

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C H A P T E R 4

Training Resources

Recommended certifications, page 17

Recommended learning, page 17

Virtualization training, page 17

Partner education center, page 18

Recommended certifications

Ciscooffersanumberofindustryleadingcertificationstovalidatetheskillsandexperiencerequiredtoinstall and operate Cisco Business Edition 6000 collaboration solutions.

Associate Level Certification (CCNA Voice)

Professional Level Certification (CCNP Voice)

Recommended learning

Cisco offers a variety of online and instructor led learning to prepare for certification and Cisco Business Edition 6000 deployment and operation.

Introducing Cisco Voice and Unified Communications Administration (ICOMM)

Implementing Cisco Voice Communications and QoS (CVOICE)

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)

Integrating Cisco Unified Communications Applications (CAPPS) Prerequisites

Telepresence Video Field Engineer for Express (PATVFEE v1.0) Training

Deploying Cisco Unified Contact Center Express (UCCXD)

Virtualization training

Virtualization training is available directly from the hypervisor vendor and their learning partners.

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Training Resources

Partner education center

VMware education portal

VMware vSphere: Install Configure, Manage [V5.0]

VMware vSphere: Install Configure, Manage [V5.1]

Partner education center

Offers Cisco registered partners a vast repository of high-qualityon-demandand instructor led training that may be used to achieve specialization, certification, and a greater understanding of Cisco solutions.

For Partners: Partner Education Center (PEC)

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