Cisco Systems AAC400210112234, 4027668 User Manual

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Cisco Model DPC3010 and EPC3010

DOCSIS 3.0 8x4 Cable Modem

User Guide

In This Document



IMPORTANT SAFETY INSTRUCTIONS ...............................................................	2
FCC Compliance.........................................................................................................	7
CE Compliance............................................................................................................	8
Introducing the DPC3010 and EPC3010................................................................	10
What's in the Carton?...............................................................................................	12
Front Panel Description ...........................................................................................	13
Back Panel Description ............................................................................................	14
What Are the System Requirements for Internet Service?..................................	15
How Do I Set Up My High-Speed Internet Access Account? ............................	16
Where Is the Best Location for My Cable Modem?..............................................	17
How Do I Mount the Cable Modem on the Wall? ...............................................	18
How Do I Connect My Devices to Use the Internet?...........................................	21
Connecting the Cable Modem for High-Speed Data Service .............................	22
Installing USB Drivers..............................................................................................	24
Frequently Asked Questions...................................................................................	26
Tips for Improved Performance .............................................................................	31
Front Panel LED Status Indicator Functions.........................................................	32
Notices........................................................................................................................	35
For Information.........................................................................................................	36

IMPORTANT SAFETY INSTRUCTIONS

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

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Cisco Systems AAC400210112234, 4027668 User Manual

IMPORTANT SAFETY INSTRUCTIONS

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

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IMPORTANT SAFETY INSTRUCTIONS

1)Read these instructions.

2)Keep these instructions.

3)Heed all warnings.

4)Follow all instructions.

5)Do not use this apparatus near water.

6)Clean only with dry cloth.

7)Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9)Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A groundingtype plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10)Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11)Only use attachments/accessories specified by the manufacturer.

12)Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13)Unplug this apparatus during lightning storms or when unused for long periods of time.

14)Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.

The AC inlet on the unit must remain accessible and operable at all times.

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IMPORTANT SAFETY INSTRUCTIONS

Ground the Product

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges.

Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.

Eliminate AC Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product.

Do not block ventilation openings.

Protect from Exposure to Moisture and Foreign Objects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire.

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IMPORTANT SAFETY INSTRUCTIONS

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts.

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

20090326_Modem No Battery_Safety

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FCC Compliance

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the service provider or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not intended for questions regarding the connection or operation for this device. Please contact your service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation.

Cisco Model DPC3010 or EPC3010 DOCSIS 3.0 Cable Modem

Model: DPC3010 and EPC3010 Manufactured by: Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: 678-277-1120

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

	20081121 FCC Standard
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CE Compliance

Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive)

This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.

Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com.

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CE Compliance

The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC:



EMC: EN 55022 and EN 55024

EN 61000-3-2 and EN 61000-3-3

Safety: EN 60950-1

This product conforms to the following European directives: -2006/95/EC

-1999/5/EC -2004/108/EC

20090312 CE_Modem/EMTA

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Introducing the DPC3010 and EPC3010

Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Cisco® Model DPC3010 or Model EPC3010 DOCSIS® 3.0 Cable Modem offers high-end performance and superb reliability at data rates up to eight times that of conventional DOCSIS 2.0 (DPC3010) and EuroDOCSIS™ (EPC3010) cable modems. With your new DPC3010 or EPC3010, your Internet enjoyment, home and business communications, and personal and business productivity will surely soar.

This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPC3010 or EPC3010.

Benefits and Features

Your new DPC3010 or EPC3010 offers the following additional outstanding benefits and features:

Home Networking

Provides a high-speed broadband Internet connection that energizes your online experience and helps enable trouble-free downloading and sharing files and photos with your family and friends

Includes bridged Gigabit Ethernet (GigE) and 10/100BASE-T auto-sensing/auto- MDIX Ethernet ports. Some models also include a USB 2.0 data port for highspeed data services to other devices

Supports up to 64 users (1 USB port and up to 63 users on user-supplied Ethernet hubs)

Allows you to attach multiple devices in your home or office to the cable modem for high-speed networking and sharing of files and folders without first copying them onto a CD or diskette

Performance

Provides a faster connection to the Internet by incorporating eight bonded downstream channels along with four bonded upstream channels, up to eight times faster than conventional single-channel DOCSIS 2.0 cable modems

Enhances interoperability with most service providers by complying with the following specifications to deliver high-end performance and reliability:

-DPC3010: Designed to meet the specifications for DOCSIS 3.0 and is backward compatible with DOCSIS 2.0, 1.1, and 1.0

-EPC3010: Designed to meet the specifications for EuroDOCSIS 3.0 and is backward compatible with EuroDOCSIS 2.0, 1.1, and 1.0

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Introducing the DPC3010 and EPC3010

Design and Function

Color-coded connectors and cables for easy installation and setup

Features Plug and Play operation for easy set up and installation

Uses an attractive compact design and a versatile orientation to lie flat or stand vertically on a desktop or shelf, or mount easily on a wall

LED status indicators on the front panel provide an informative and easy-to- understand display that indicates the cable modem status and real-time data transmission activity

Management

 Allows automatic software upgrades by your service provider

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What's in the Carton?

When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton typically contains the following items:

One Cisco Model DPC3010 or EPC3010 DOCSIS 3.0 Cable Modem

One power adapter with power cord

One CD-ROM containing the user guide and the USB drivers

One Ethernet cable (CAT5/RJ-45) (Ethernet cable may not be provided with all modems.)

One USB cable

(USB cable may not be provided with all modems.)

If any of these items are missing or damaged, please contact your service provider for assistance.

Note: You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your cable modem.

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