Cisco Systems 9971 E-1 User Manual

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E F T D r a ft - C I S CO CO N F I D E N T I A L

C O N T E N T S

 

Preface xi

 

 

 

 

 

 

Overview

xi

 

 

 

 

 

Audience

xi

 

 

 

 

 

Organization xi

 

 

 

 

 

Related Documentation

xiii

 

 

 

 

Obtaining Documentation, Obtaining Support, and Security Guidelines

xiii

 

Document Conventions

xiv

 

 

 

 

An Overview of the Cisco Unified IP Phone

 

 

C H A P T E R 1

1-1

 

 

Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 1-2

 

 

What Networking Protocols are Used?

1-10

 

 

 

What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? 1-13

 

Feature Overview

1-13

 

 

 

 

Configuring Telephony Features

1-14

 

 

 

Configuring Network Parameters Using the Cisco Unified IP Phone

1-14

 

Providing Users with Feature Information

1-15

 

 

Understanding Security Features for Cisco Unified IP Phones 1-15

 

 

Overview of Supported Security Features

1-16

 

 

Understanding Security Profiles

1-19

 

 

Identifying Secure (Encrypted) Phone Calls 1-19

Establishing and Identifying Secure Conference Calls 1-19

Establishing and Identifying Secure Calls

1-20

Call Security Interactions and Restrictions

1-20

Supporting 802.1X Authentication on Cisco Unified IP Phones

Overview 1-22

Required Network Components 1-22

Best Practices—Requirements and Recommendations

Security Restrictions 1-23

Overview of Configuring and Installing Cisco Unified IP Phones 1-23

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-24

Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified

Communications Manager

Installing Cisco Unified IP Phones 1-28

Checklist for Installing the Cisco Unified IP Phone 8961, 9951, and 9971

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

 

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Terminology Information

1-30

 

 

 

 

Preparing to Install the Cisco Unified IP Phone on Your Network 2-1

 

C H A P T E R 2

 

 

Understanding Interactions with Other Cisco Unified IP Telephony Products

2-1

 

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications

 

Manager 2-2

 

 

 

 

 

Understanding How the Cisco Unified IP Phone Interacts with the VLAN

2-2

 

Providing Power to the Cisco Unified IP Phone

2-3

 

 

Power Guidelines

2-4

 

 

 

 

Power Outage 2-4

 

 

 

 

 

Reducing Power Consumption on the Phone

2-4

 

 

Power Negotiation over LLDP 2-5

 

 

 

 

Obtaining Additional Information About Power 2-5

 

 

Understanding Phone Configuration Files

2-6

 

 

 

Understanding the Phone Startup Process

2-7

 

 

 

Adding Phones to the Cisco Unified Communications Manager Database

2-9

 

Adding Phones with Auto-Registration 2-10

 

 

 

 

Adding Phones with Auto-Registration and TAPS

2-11

 

 

 

Adding Phones with Cisco Unified Communications Manager Administration 2-12

 

Adding Phones Using BAT Phone Template

2-12

 

 

 

 

Determining the MAC Address for a Cisco Unified IP Phone

2-13

 

 

Setting Up the Cisco Unified IP Phone

 

 

 

 

 

C H A P T E R 3

3-1

 

 

 

 

 

Before You Begin

3-1

 

 

 

 

 

 

 

 

Network Requirements

3-1

 

 

 

 

 

 

 

Cisco Unified Communications Manager Configuration

3-2

 

 

Understanding the Cisco Unified IP Phone Components

3-2

 

 

 

Network and Computer Ports

3-3

 

 

 

 

 

 

Handset Rest

3-3

 

 

 

 

 

 

 

 

Speakerphone

3-4

 

 

 

 

 

 

 

 

Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971

3-4

 

USB Port Data Information

3-5

 

 

 

 

 

 

External Speakers and Microphone

3-5

 

 

 

 

 

Headsets 3-5

 

 

 

 

 

 

 

 

 

Audio Quality Subjective to the User

3-6

 

 

 

 

Wired Headsets

3-6

 

 

 

 

 

 

 

USB Headsets 3-6

 

 

 

 

 

 

 

Analog Headsets

3-7

 

 

 

 

 

 

 

Wireless Headsets

3-8

 

 

 

 

 

 

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Using Bluetooth Wireless Headsets

3-8

Handsfree Profile 3-8

 

Important Note about Headset Types

3-10

Using External Devices

3-11

 

Installing the Cisco Unified IP Phone

3-11

Connecting the Footstand

3-19

 

Phone Display Viewing Angle 3-20

 

Securing the Phone with a Cable Lock 3-20

Mounting the Phone to the Wall

3-20

Verifying the Phone Startup Process

3-21

Configuring Startup Network Settings

3-21

 

Configuring Security on the Cisco Unified IP Phone 3-21

 

 

Setting Up the Cisco Unified IP Color Key Expansion Module

 

C H A P T E R 4

4-1

 

Installing a Key Expansion Module on the Cisco Unified IP Phone

4-2

 

Power Information 4-2

 

 

 

Connecting a Single KEM to the Cisco Unified IP Phone 4-3

 

 

Connecting Two or More KEMs to the Phone Using the KEM Spine Connector 4-4

 

Other Methods for Connecting KEMs to the Phone 4-5

 

 

Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration 4-5

 

Key Expansion Module Settings on the Phone 4-6

 

 

Upgrading the Key Expansion Module

4-6

 

 

Removing a Key Expansion Module

4-7

 

 

Troubleshooting 4-7

 

 

C H A P T E R

5

Setting Up the Cisco Unified Video Camera

5-1

 

 

Configuring the Cisco Unified Video Camera

5-1

 

 

Attaching the Cisco Unified Video Camera

5-2

 

 

Adjusting the Camera Settings

5-2

 

 

 

 

Adjusting the Camera View Area

5-2

 

 

 

Adjusting the Brightness Setting

5-3

 

 

 

Adjusting Auto Transmit Setting

5-3

 

 

 

Post-Installation Steps 5-4

 

 

 

 

 

Using the Cisco Unified Video Camera

5-4

 

 

 

Understanding the VoIP Wireless Network

 

C H A P T E R

6

6-1

 

 

Understanding the Wireless LAN

6-1

 

 

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Understanding WLAN Standards and Technologies

6-2

 

802.11 Standards for WLAN Communications

6-3

 

World Mode (802.11d)

6-4

 

 

 

 

Radio Frequency Ranges

6-5

 

 

 

 

802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances 6-5

 

Wireless Modulation Technologies

6-6

 

 

 

AP, Channel, and Domain Relationships

6-7

 

 

WLANs and Roaming

6-7

 

 

 

 

 

Bluetooth Wireless Technology

6-7

 

 

 

 

Components of the VoIP Wireless Network

6-8

 

 

Interacting with Cisco Unified Wireless APs 6-8

 

Associating to APs 6-8

 

 

 

 

 

Voice QoS in a Wireless Network

6-9

 

 

 

Interacting with Cisco Unified Communications Manager 6-11

 

Security for Voice Communications in WLANs

6-11

 

 

Authentication Methods

6-11

 

 

 

 

Authenticated Key Management

6-12

 

 

 

Encryption Methods

6-13

 

 

 

 

 

Choosing AP Authentication and Encryption Methods 6-13

 

VoIP WLAN Configuration

6-15

 

 

 

 

Supported Access Points

6-15

 

 

 

 

Supported APs and Modes

6-15

 

 

 

 

Supported Antennas

6-16

 

 

 

 

 

Configuring Wireless LAN

6-16

 

 

 

 

Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager

 

Administration

6-17

 

 

 

 

 

 

Summary of Configuring the Wireless LAN on the Cisco Unified IP Phone 6-17

 

Configuring Settings on the Cisco Unified IP Phone

 

C H A P T E R 7

7-1

 

Setup Menus on the Cisco Unified IP Phone

7-1

 

 

Displaying a Setup Menu

7-2

 

 

 

 

Unlocking and Locking Options 7-3

 

 

 

Editing Values

7-3

 

 

 

 

 

 

Ethernet Setup Menu

7-4

 

 

 

 

 

 

WLAN Setup Menu

7-7

 

 

 

 

 

 

IPv4 Setup Menu Options

7-10

 

 

 

 

Security Setup Menu

7-13

 

 

 

 

 

Trust List Menu

7-14

 

 

 

 

 

 

802.1X Authentication and Transaction Status

7-15

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VPN Configuration Menu

7-16

 

 

 

 

Connecting to VPN

7-16

 

 

 

 

VPN Configuration Settings

7-17

 

 

 

Configuring Features, Templates, Services, and Users

 

 

C H A P T E R 8

8-1

 

 

Telephony Features Available for the Cisco Unified IP Phone 8-2

 

 

Park Monitoring 8-23

 

 

 

 

 

Setting the Service Parameters for Park Monitoring

8-24

 

 

Setting Park Monitoring Parameters in Directory Number Configuration Window

8-25

 

Setting Park Monitoring Parameter in Hunt Pilot Configuration Window 8-25

 

 

Configuring Product Specific Configuration Parameters

8-26

 

 

Configuring Corporate and Personal Directories 8-27

 

 

 

Configuring Corporate Directories

8-27

 

 

 

Configuring Personal Directory

8-27

 

 

 

Feature Buttons and Softkeys

8-28

 

 

 

 

Modifying Phone Button Templates

8-29

 

 

 

Modifying a Phone Button Template for All Calls

8-29

 

 

Modifying a Phone Button Template for Personal Address Book or Speed Dials

8-30

 

Configuring Feature Control Policies

8-31

 

 

 

Setting Up Services 8-32

 

 

 

 

 

Adding Users to Cisco Unified Communications Manager

8-33

 

Managing the User Options Web Pages

8-34

 

 

 

Giving Users Access to the User Options Web Pages

8-34

 

Specifying Options that Appear on the User Options Web Pages 8-36

 

Customizing the Cisco Unified IP Phone

 

 

 

C H A P T E R 9

9-1

 

 

 

Customizing and Modifying Configuration Files

9-1

 

 

Creating Custom Phone Rings

9-2

 

 

 

 

Ringlist.xml File Format Requirements 9-2

 

 

 

PCM File Requirements for Custom Ring Types 9-3

 

 

Configuring a Custom Phone Ring

9-3

 

 

 

Creating Custom Background Images

9-4

 

 

 

List.xml File Format Requirements

9-4

 

 

 

PNG File Requirements for Custom Background Images

9-5

 

Configuring a Custom Background Image

9-5

 

 

Configuring Wideband Codec

9-6

 

 

 

 

Configuring the Idle Display

9-7

 

 

 

 

Automatically Disabling the Cisco Unified IP Phone Display

9-7

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C H A P T E R 10

Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 10-1

 

Model Information Screen 10-1

 

Status Menu 10-2

 

 

Status Messages Screen

10-3

 

Ethernet Statistics Screen

10-7

 

WLAN Statistics Screen

10-9

 

 

Call Statistics Screen

10-11

 

 

 

Video Statistics Screen

10-13

 

 

Current Access Point Screen

10-15

 

 

Monitoring the Cisco Unified IP Phone Remotely 11-1

C H A P T E R

11

 

 

Accessing the Web Page for a Phone 11-2

 

 

Enabling and Disabling Web Page Access 11-3

 

 

Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols 11-3

 

 

Device Information

11-4

 

 

 

 

Network Setup

11-5

 

 

 

 

Network Statistics

11-8

 

 

 

 

Device Logs

11-11

 

 

 

 

 

Streaming Statistics

11-11

 

 

 

 

Troubleshooting and Maintenance

 

C H A P T E R

12

12-1

 

 

Resolving Startup Problems

12-1

 

 

 

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 12-2

 

 

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications

 

 

Manager

12-2

 

 

 

Identifying Error Messages 12-3

 

 

Checking Network Connectivity

12-3

 

Verifying TFTP Server Settings

12-3

 

Verifying IP Addressing and Routing

12-3

 

Verifying DNS Settings 12-4

 

 

 

Cisco CallManager and TFTP Services Are Not Running

12-4

Creating a New Configuration File

12-5

 

Registering the Phone with Cisco Unified Communications Manager 12-5

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address

12-6

Cisco Unified IP Phone Resets Unexpectedly

12-6

 

Verifying the Physical Connection

12-6

 

 

Identifying Intermittent Network Outages

12-6

 

Verifying DHCP Settings 12-7

 

 

 

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Checking Static IP Address Settings 12-7

Verifying the Voice VLAN Configuration 12-7

Verifying that the Phones Have Not Been Intentionally Reset 12-7

Eliminating DNS or Other Connectivity Errors 12-8

Checking Power Connection 12-8

 

 

Troubleshooting Cisco Unified IP Phone Security

12-9

 

 

 

 

General Troubleshooting Tips

12-10

 

 

 

 

 

 

 

Resetting the Cisco Unified IP Phone

12-15

 

 

 

 

 

 

Using the Quality Report Tool

12-16

 

 

 

 

 

 

 

Monitoring the Voice Quality of Calls

12-16

 

 

 

 

 

 

Troubleshooting Tips

12-17

 

 

 

 

 

 

 

Where to Go for More Troubleshooting Information

12-17

 

 

 

 

Cleaning the Cisco Unified IP Phone

12-17

 

 

 

 

 

 

Providing Information to Users Via a Website

 

 

 

 

A P P E N D I X

A

A-1

 

 

 

 

 

How Users Obtain Support for the Cisco Unified IP Phone

A-1

 

 

 

Giving Users Access to the User Options Web Pages

A-1

 

 

 

 

How Users Subscribe to Services and Configure Phone Features A-2

 

 

 

How Users Access a Voice Messaging System

A-2

 

 

 

 

 

How Users Configure Personal Directory Entries

A-3

 

 

 

 

Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-3

 

 

Supporting International Users

 

 

 

 

 

 

A P P E N D I X

B

B-1

 

 

 

 

 

 

 

Installing the Cisco Unified Communications Manager Locale Installer

B-1

 

 

Support for International Call Logging

B-1

 

 

 

 

 

 

Technical Specifications

 

 

 

 

 

 

 

A P P E N D I X

C

C-1

 

 

 

 

 

 

 

 

Physical and Operating Environment Specifications

C-1

 

 

 

 

Cable Specifications

C-2

 

 

 

 

 

 

 

 

 

Network and Computer Port Pinouts

C-2

 

 

 

 

 

 

Basic Phone Administration Steps

 

 

 

 

 

A P P E N D I X

D

D-1

 

 

 

 

 

 

Example User Information for these Procedures

D-1

 

 

 

 

 

Adding a User to Cisco Unified Communications Manager

D-2

 

 

 

Adding a User From an External LDAP Directory

D-2

 

 

 

 

Adding a User Directly to Cisco Unified Communications Manager

D-2

 

 

Configuring the Phone

D-3

 

 

 

 

 

 

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Performing Final End User Configuration Steps D-6

 

Installing the Wall Mount for the Cisco Unified IP Phone E-1

A P P E N D I X E

 

Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 E-1

 

Before You Begin

E-2

 

 

Installing the Bracket

E-2

 

Installing a Wall Mount for a Phone with a Key Expansion Module E-8

 

Before You Begin

E-8

 

 

Installing the Bracket

E-9

I N D E X

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