User Guide
Cisco Explorer 8540HDC DVR and 8550HDC DVR
with Multi-Stream CableCARD Interface
Explorer 8550HDC
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GUIDE INFO EXIT LIST
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Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
Note to System Installer
For this apparatus, the coaxial cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building. For products sold in the US and Canada, this reminder is provided to call the system installer's attention to Article 820-93 and Article 820-100 of the NEC (or Canadian Electrical Code Part 1), which provides guidelines for proper grounding of the coaxial cable shield.
CAUTION: To reduce the risk of electric shock, do not remove cover (or back). No user-serviceable parts inside. Refer servicing to qualified service personnel.
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.
This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock.Therefore, it is dangerous to make any kind of contact with any inside part of this product.
Ce symbole a pour but d’alerter toute personne qu’un contact avec une pièce interne de ce produit, sous tension et non isolée, pourrait être suffisant pour provoquer un choc électrique. Il est donc dangereux d’être en contact avec toute pièce interne de ce produit.
This symbol is intended to alert you of the presence of important operating and maintenance (servicing) instructions in the literature accompanying this product.
Ce symbole a pour but de vous avertir qu’une documentation importante sur le fonctionnement et l’entretien accompagne ce produit.
20070131 SysInstaller 820 US/Canada/Intl
U.S. Patents
A patent notice is affixed to this product. In addition, the product may also be covered by one or more of the following patents:
4,498,169, 4,692,919, 4,748,667; 4,829,569; 4,866,770; 4,885,775; 4,888,799; 4,890,319; 4,922,456; 4,922,532; 4,924,498; 4,965,534; 4,991,011; 5,003,384; 5,012,510; 5,029,207; 5,045,816; 5,053,883; 5,054,071; 5,058,160; 5,142,575; 5,142,690; 5,146,526; 5,155,590; 5,214,390; 5,225,902; 5,225,925; 5,235,619; 5,237,610; 5,239,540; 5,241,610; 5,247,364; 5,255,086; 5,257,403; 5,267,071; 5,270,809; 5,271,041; 5,272,752; 5,282,028; 5,285,497; 5,287,351; 5,301,028; 5,309,514; 5,317,391; 5,319,709; 5,341,425; 5,347,388; 5,347,389; 5,357,276; 5,359,601; 5,361,156; 5,367,571; 5,379,141; 5,379,145; 5,381,481; 5,390,337; 5,400,401; 5,406,558; 5,418,782; 5,420,866; 5,420,923; 5,425,101; 5,428,404; 5,430,568; 5,434,610; 5,436,749; 5,438,370; 5,440,632; 5,442,472; 5,455,570; 5,457,701; 5,471,492; 5,477,199; 5,477,262; 5,477,282 5,477,370; 5,481,389; 5,481,542; 5,485,221; 5,493,339; 5,497,187; 5,500,758; 5,502,499; 5,506,904; 5,519,780; 5,539,822; 5,550,825; 5,579,055; 5,579,057; 5,583,562; 5,592,551; 5,596,606; 5,600,378; 5,602,933; 5,640,388; 5,657,414; 5,675,575; 5,684,876; 5,715,515; 5,724,525; 5,734,822; 5,740,300; 5,742,677; 5,754,940; 5,757,416; 5,771,064; 5,774,859; 5,825,829; 5,826,167; 5,850,305; 5,854,703; 5,870,474; 5,892,607; 5,920,626; 5,923,755; 5,930,024; 5,930,515; 5,937,067; 5,963,352; 5,966,163; 5,982,424; 5,991,139; 5,999,207; 6,005,631; 6,005,938; 6,016,163; 6,028,941; 6,029,046; 6,052,384; 6,055,244; 6,072,532; 6,105,134; 6,148,039; 6,157,719; 6,188,729; 6,195,389; 6,212,278; 6,215,530; 6,219,358; 6,240,103; 6,243,145; 6,246,767; 6,252,964; 6,272,226; 6,292,081; 6,292,568; 6,320,131; 6,374,275; 6,405,239; 6,411,602; 6,417,949; 6,424,714; 6,424,717; 6,433,906; 6,438,139; 6,463,586; 6,467,091; 6,476,878; 6,493,876; 6,510,519; 6,516,002; 6,516,412; 6,526,508; 6,538,595; 6,546,013; 6,560,340; 6,567,118; 6,570,888; 6,622,308; 6,629,227; 6,664,984; 6,667,994; 6,671,879; 6,674,967; 6,678,891; 6,714,598; 6,721,352; 6,721,956; 6,725,459; 6,738,982; 6,744,892; 6,744,967; 6,751,271; 6,760,918; 6,795,972; 6,802,077; 6,804,708; 6,811,447; 6,817,028; 6,822,972; 6,823,385; 6,832,386; 6,845,106; 6,868,473; 6,874,075; 6,889,191; 6,909,471; 6,917,622; 6,917,628; 6,922,412; 6,927,806; 6,928,656; 6,931,058; 6,937,729; 6,969,279; 6,971,008; 6,971,121; 6,978,310; 6,986,156; 6,988,900; 6,996,838; 7,010,801; 7,053,960; 7,065,213; 7,069,578; 7,069572; D348065; D354959; D359737; D363932; D390217; D434753; D507240; D507535; D513407; D516518; RE36368; RE36988
20070417 Patents
ii
Contents |
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IMPORTANT SAFETY INSTRUCTIONS...................................................................................... |
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What’s in the Carton? ................................................................................................................... |
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Additional Equipment You Might Need ......................................................................................... |
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Welcome....................................................................................................................................... |
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Safety First ................................................................................................................................... |
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Identify Your Set-Top .................................................................................................................... |
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Front Panel Features.................................................................................................................... |
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Back Panel Connectors................................................................................................................ |
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Connecting the Set-Top................................................................................................................ |
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Connections for an HDTV and VCR............................................................................................. |
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Connections for a Standard-Definition TV and VCR .................................................................... |
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View Television Programming ...................................................................................................... |
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Troubleshooting............................................................................................................................ |
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Frequently Asked Questions......................................................................................................... |
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Picture Formats .......................................................................................................................... |
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Connecting to an HDTV with an HDMI Connector ...................................................................... |
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Connecting to an HDTV with a DVI Connector........................................................................... |
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Connecting to an HDTV with Component Input (YPbPr)............................................................ |
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Connecting to a Home Theater System with Component Input (YPbPr).................................... |
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Connecting to a Stereo VCR and HDTV (optional) .................................................................... |
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Connecting the Set-Top in HD Mode to an SDTV with Component Input (YPbPr) .................... |
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Connecting an External SATA Hard Disk Drive (optional) .......................................................... |
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Index........................................................................................................................................... |
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Compliance Information.............................................................................................................. |
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IMPORTANT SAFETY INSTRUCTIONS
1)Read these instructions.
2)Keep these instructions.
3)Heed all warnings.
4)Follow all instructions.
5)Do not use this apparatus near water.
6)Clean only with dry cloth.
7)Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9)Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10)Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11)Only use attachments/accessories specified by the manufacturer.
12) 
Use only with the cart, stand, tripod, bracket, or
table specified by the manufacturer, or sold with 
the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid
injury from tip-over.
13)Unplug this apparatus during lightning storms or when unused for long periods of time.
14)Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
TheAC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and
built-up static charges.
Outdoor Grounding System
If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is grounded (earthed). This provides some protection against voltage surges and built-up static charges.
Article 810 of the National Electric Code (NEC) ANSI/NFPA No. 70-1990, provides the following information:
•Grounding of the mast and supporting structure
•Grounding the lead-in wire to an antenna discharge unit
•Size of the grounding conductors
•Location of the antenna-discharge unit
•Connection to grounding electrodes
•Requirements for the grounding electrodes (see the following antenna grounding diagram as recommended by NEC ANSI/NFPA 70)
WARNING: Avoid electric shock and fire hazard! Do not locate an outside antenna system in the vicinity of overhead power lines or power circuits. Touching power
lines or circuits might be fatal.
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IMPORTANT SAFETY INSTRUCTIONS, continued
Protect the Product from Lightning
In addition to disconnecting theAC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.
Provide Ventilation and Select a Location
•Remove all packaging material before applying power to the product.
•Do not place this apparatus on a bed, sofa, rug, or similar surface.
•Do not place this apparatus on an unstable surface.
•Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.
•Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product.
•Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign
Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Clean only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.
20080717_UL60065 for Cable_US/Canada
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What’s In The Carton?
The set-top carton contains the following items:
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Explorer 8550HDC |
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GUIDE INFO EXIT LIST |
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L AUDIO IN R VIDEO IN |
• 8450HDC and 8550HDC DVR |
• Quick Reference Guide |
• Power Cord |
with M-Card |
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Additional Equipment You Might Need
You might need some of the cables and adapters shown below for connecting the set-top to your home entertainment devices. See the connection information in the Connection Diagrams section for more information.
Check with your service provider for information about acquiring cables or adapters, or you can purchase cables or adapters at your local electronics supplier.
Composite
A/V Cables
Component Video Cables (YPbPr)
Audio Left/
Right Cable
RF Coaxial
Cable
Coaxial Digital
Audio Cable
S-Video
Cable
HDMI-to-HDMI
Cable
HDMI-to-DVI
Cable
Optical Digital
Audio Cable
RGB Adapter Cable
(RCA to RCA)
RGB Adapter Cable
(RCA to BNC)
RGB Adapter Cable
(RCA to VGA)
HDMI
Adapter
RGB
Adapter
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Welcome
The Cisco® Explorer® 8450HDC and 8550HDC DVR Set-Tops with Multi-Stream CableCARD™ (M-Card™) provide high-definition (HD) capability and broadband digital video services.
Follow the instructions in this guide to install the 8450HDC and 8550HDC, to become familiar with the buttons on the front panel, and to access your cable services. Then, enjoy the features of the 8450HDC and 8550HDC and change the way you watch TV.
Important: If the M-Card is removed, the set-top will not operate correctly.
The consumer support website provides news and information about this product. For more information, please refer to www.scientificatlanta.com/products/consumers/new_cableboxes.htm
Safety First
Before using the set-top, read the Important Safety Instructions section of this guide.
Identify Your Set-Top
To find the serial number for your set-top, look on the back for a label that is similar to the example shown here. The serial number begins with “SA“ and is located at the top of the bar code.
Serial Number 
STB SN: SABNFSRVG
eCM MAC: 001868C16907
STB RF MAC: 001868C16906
T13039
If your set-top requires troubleshooting in the future, your cable service provider may ask for this serial number.
Use the space provided here to record the serial number: _______________________________________________
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Front Panel Features |
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GUIDE INFO EXIT |
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T13662 |
1 |
Power |
Turns the DVR on and off |
2 |
USB |
Connects to external USB devices (Reserved for future use) |
3VOL +, VOL - Increases and decreases the volume
4CH+, CH - Scrolls through the channels
5 |
Select |
Accesses your on-screen selection |
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IR Sensor |
Receives the infrared signal from the remote control |
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Guide |
Accesses the on-screen guide (if defined), Quick Settings, or General Settings guide |
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Info |
Displays a description of the selected program. This button is available from the on-screen |
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guide and while viewing a program |
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Exit |
Exits menus, the on-screen guide, and program information |
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List |
Displays the Recorded List |
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LED Display |
Displays the selected channel number and time of day. |
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The LED also displays the following: |
•Message ( 
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•HDTV
•Power ( 
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•Output Resolution (1080i, 720p, 480p, or 480i)
•AUTO - Automatically outputs native scan rates that your TV can accept
12Video and Not available on all models. Connects to video and left/right (L/R) audio outputs from a TV Audio Input or other device. (Not available on 8540HDC)
Note: This illustration may vary from the actual product.
CAUTION: The DVR is equipped with a hard disk drive to store programs that you record and to allow you to rewind and pause live TV. Any time the DVR is powered on (power LED is illuminated) or a recording is in progress (the record LED is illuminated) the hard disk is in use.
If you need to move the DVR, complete the following steps to allow the hard disk to shut down properly. First, make sure that no recording is in progress (record LED is off). Then, turn off power by pressing the Power key. Finally, unplug the unit and wait 10 seconds for the hard disk drive to spin down (stop). At this point the unit can be moved safely.
You should handle this product with the same level of care you would use when handling other electronics containing a hard disk drive, such as a laptop computers or other hard disk drive equipped devices.
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Back Panel Connectors
THIS DEVICE IS INTENDED TO BE ATTACHED TO A
RECEIVER THAT IS NOT USED TO RECEIVE OVER-THE-AIR
BROADCAST SIGNALS. CONNECTION OF THIS DEVICE
IN ANY OTHER FASHION MAY CAUSE HARMFUL
INTERFERENCE TO RADIO COMMUNICATIONS
AND IS IN VIOLATION OF THE FCC RULES, PART 15.
SCIENTIFIC-ATLANTA, INC.
1Cable In
2Set-Top Bar Code
3Archive Video
4L-R Audio Archive
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STB SN: SABPQBQGD |
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eCM MAC: 001AC3F4F757 |
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STB RF MAC: 001AC3F$F756 |
CABLE |
CATV CONVERTER |
IN |
MADE IN MEXICO |
ARCHIVE |
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OUT 1 |
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OPTICAL |
MULTI-STREAM CABLE CARD |
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DIGITAL |
AUDIO |
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VIDEO |
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OUT |
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M-CARD SN: PKCPKPDBT |
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IR |
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M-CARD MAC: 001AC326910A |
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CABLE OUT |
USB 2.0 |
eSATA |
1394 |
1394 |
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S-VIDEO |
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OUT |
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CAUTION |
RISK OF ELECTRIC SHOCK |
DO NOT OPEN |
AVIS: RISQUE DE CHOC |
ELECTRIQUE NE PAS OUVRIR |
120 VAC |
60Hz 4.2A |
500W |
120VAC |
60Hz 80W |
LISTED 14H1 |
VIDEO PRODUCT |
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T13663
Connects to a coaxial cable that delivers the signal from your service provider Contains set-top serial number and MAC addresses
Connects to a video input of an archive device Connects to an audio input of an archive device
5Video 1 (Composite) Connects to a video input of another device, such as a TV or VCR
6Audio Out (Left/Right) Connects to RCA cables that send analog audio signals (left/right) to a stereo receiver
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or TV with stereo inputs |
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YPbPr |
Connects to the component video input (YPbPr) on an HDTV. Do not use |
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these cables if you are using the HDMI connection |
8 |
Out 2 |
Connects to either a VCR or to another set of inputs (composite) on your TV |
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(Secondary Audio Out) |
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Digital Audio Out |
Connects to an RCA cable that sends a digital audio signal to a surround-sound receiver |
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or other digital audio device |
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S-Video Out |
Connects to S-Video input of a standard TV or VCR |
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IR |
Connector reserved for future use |
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Optical Audio Out |
Connects to an optical cable that sends a digital audio signal to a surround-sound |
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receiver or other digital audio device |
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Cable Out |
Connects to a coaxial cable that sends analog audio and video signals to a TV or VCR. |
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These signals are SDTV video and stereo audio |
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HDMI |
Connects an HDMI™ cable to the HDMI input of an HDTV. HDMI supports both digital audio |
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and video. May be used to connect to a DVI interface using an HDMI-to-DVI adapter for |
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video and separate audio connections. Any of the following audio connections may be used: |
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Digital Audio Out (9); Audio Out: Left, Right (6); or Optical Audio Out (12) |
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M-CARD |
Installed by your service provider |
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USB 2.0 |
Connects to external USB devices (Reserved for future use) |
17 eSATA |
Connects an external Serial ATA (eSATA) hard disk drive for expanded drive space. |
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A connected eSATA drive is not an archival device. Your service provider may not |
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support all eSATA hard drives |
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M-CARD Code Label |
Contains M-CARD serial number and MAC address |
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1394 |
Connects to display devices equipped with a 1394 input |
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Ethernet |
Connects to an Ethernet-equipped device (Reserved for future use) |
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AC Outlet |
Connects to the AC power cord from another device, such as a TV |
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AC Power Input |
Connects to the power cord to deliver power to the set-top |
Note: This illustration may vary from the actual product.
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