Cisco Systems 7961G-GE User Manual

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Phone Guide

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706USAhttp://www.cisco.com Tel: 408526-4000

800 553-NETS(6387) Fax: 408526-4100

Common Phone Tasks

View online help on

Press

.

 

the phone

 

 

 

 

 

Place a call

Go-offhook before or

 

after dialing a number.

 

 

Redial a number

Press Redial. Or press the

 

Navigation button while

 

on-hookto see your Placed

 

Calls log.

 

 

 

 

Switch to the

Pick up the handset.

handset during a call

 

 

 

 

 

 

 

Switch to the

Press

or

, then

speaker or headset

hang up the handset.

during a call

 

 

 

 

 

 

 

Mute your phone

Press

.

 

 

 

 

 

Use your call logs

Press

 

to choose a

 

call log. To dial, highlight

 

a listing and go off-hook.

 

 

Edit a number

Press EditDial, <<or >>.

 

 

Hold/resume a call

Press Holdor Resume.

 

 

Transfer a call to a

Press Transfer, enter the

new number

number, then press

 

Transfer again.

 

 

Start a standard

Press more >Confrn, dial

conference call

the participant, then press

 

Confrn again.

 

 

 

 

 

Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

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Quick Reference

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial

Dial using a speed dial index

 

number

 

 

Answer

Answer a call

 

 

Back

Return to the previous Help topic

 

 

Barge

Add yourself to a call on a shared

 

line

 

 

CallBack

Receive notification when a busy

 

extension becomes available

 

 

Cancel

Cancel an action or exit a screen

 

without applying changes

 

 

cBarge

Add yourself to a call on a shared

 

line and establish a conference

 

 

CFwdALL

Set up/cancel call forwarding

 

 

Clear

Delete records or settings

 

 

Close

Close the current window

 

 

ConfList

View conference participants

 

 

Confrn

Create a conference call

 

 

Delete

Remove characters to the right of

 

the cursor when using EditDial

 

 

Dial

Dial a phone number

 

 

DND

Turn off Do Not Disturb (DND)

 

 

EditDial

Edit a number in a call log

 

 

EndCall

Disconnect the current call

 

 

Erase

Reset settings to their defaults

 

 

Exit

Return to the previous screen

 

 

GPickUp

Answer a call ringing in another

 

group

 

 

iDivert

Send a call to your voice

 

messaging system

 

 

Links

View related Help topics

 

 

Main

Display the Help main menu

 

 

MeetMe

Host a Meet-Meconference call

 

 

more

Display additional softkeys

 

 

NewCall

Make a new call

 

 

OPickUp

Answer a call ringing in an

 

associated group

 

 

Park

Store a call using Call Park

 

 

PickUp

Answer a call in your group

 

 

QRT

Submit call problems to the

 

system administrator

 

 

Redial

Redial the most recently dialed

 

number

 

 

Remove

Remove a conference participant

 

 

Resume

Resume a call on hold

 

 

RmLstC

Drop the last party added to a

 

conference call

 

 

Save

Save the chosen settings

 

 

Search

Search for a directory listing

 

 

Select

Select a menu item or call

 

 

Transfer

Transfer a call

 

 

Update

Refresh content

 

 

<<

Delete entered characters

 

 

>>

Move through entered characters

 

 

Phone Screen Icons

Line and Call State

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Secure Calls

Authenticated call

Encrypted call

Selected Device

Handset in use

Headset in use

Speakerphone in use

Other Features

Busy line in a speed-dial,call log, or directory listing (BLF feature)

Idle line in speed-dial,call log, or directory listing (BLF feature)

Speed-dial,call log, or directory listing (line status unknown)

Message waiting

Option selected

Feature enabled

Phone service URL assigned

URL entry in a call log is ready to edit

Button Icons

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Safety and Performance Information 2

Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15

Understanding Phone Screen Features 19

Cleaning the Phone Screen 19

Understanding Feature Buttons and Menus 20

 

Understanding the Help System on Your Phone 20

 

Understanding Lines vs. Calls

21

 

 

Understanding Line and Call Icons 21

 

Understanding Feature Availability

22

 

Basic Call Handling

23

 

 

 

Placing a Call—Basic Options

23

 

 

Placing a Call—Additional Options

24

 

Answering a Call

25

 

 

 

 

Ending a Call

26

 

 

 

 

 

Using Hold and Resume

26

 

 

 

Using Mute

27

 

 

 

 

 

Switching Between Multiple Calls

27

 

Viewing Multiple Calls

27

 

 

 

Transferring Calls

28

 

 

 

 

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

iii

Forwarding All Calls to Another Number

29

 

Using Do Not Disturb

30

 

 

 

 

Making Conference Calls 31

 

 

 

 

Understanding Types of Conference Calls

31

Starting and Joining a Standard Conference 31

Starting or Joining a Meet-Me Conference Call 33

Advanced Call Handling 34

 

 

 

 

Speed Dialing 34

 

 

 

 

 

Picking Up a Redirected Call on Your Phone

35

Using a Shared Line

36

 

 

 

 

Understanding Shared Lines

36

 

 

 

Adding Yourself to a Shared-Line Call

37

 

Preventing Others from Viewing or Barging a Shared-Line Call 38

Storing and Retrieving Parked Calls

38

 

 

Making and Receiving Secure Calls

39

 

 

Using Cisco Extension Mobility

40

 

 

 

Using BLF to Determine a Line State

40

 

 

Using a Handset, Headset, and Speakerphone 41

Obtaining a Headset 41

Using AutoAnswer 42

Using Phone Settings 43

Customizing Rings and Message Indicators 43

Customizing the Phone Screen 44

 

Using Call Logs and Directories 45

 

Using Call Logs

45

 

Directory Dialing

46

 

Using Corporate Directory on Your Phone

47

Using Personal Directory on Your Phone

48

iv

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Accessing Voice Messages 51

 

 

Customizing Your Phone on the Web

52

 

Accessing Your User Options Web Pages

52

 

Configuring Features and Services on the Web 53

 

Using Personal Directory on the Web

53

 

Using Your Personal Address Book on the Web

53

Configuring Fast Dials on the Web

54

 

Using the Address Book Synchronization Tool

55

Setting Up Speed Dials on the Web 55

 

Setting Up Phone Services on the Web

56

 

Controlling User Settings on the Web

57

 

Controlling Line Settings on the Web

58

 

Using Cisco WebDialer 60

 

 

Understanding Additional Configuration Options

62

Troubleshooting Your Phone 64

General Troubleshooting 64

Viewing Phone Administration Data 65

Using the Quality Reporting Tool 65

Cisco One-Year Limited Hardware Warranty Terms 66

Index 69

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

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vi

OL-8164-01

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to...

Then...

 

 

 

 

 

 

Explore your phone on your own

Press

on the phone when you need assistance.

 

 

 

Review safety information

See the “Safety and Performance Information” section on page 2.

 

 

 

Connect your phone

See the “Connecting Your Phone” section on page 12.

 

 

 

Use your phone after it is installed

Start with the “An Overview of Your Phone” section on page 15.

 

 

 

Learn what the button lights mean

See the “Understanding Buttons and Hardware” section on

 

 

page 15.

 

 

 

 

 

Learn about the display

See the “Understanding Phone Screen Features” section on

 

 

page 19.

 

 

 

 

 

Make calls

See the “Placing a Call—Basic Options” section on page 23.

 

 

 

 

Put calls on hold

See the “Using Hold and Resume” section on page 26.

 

 

 

 

Mute calls

See the “Using Mute” section on page 27.

 

 

 

 

Transfer calls

See the “Transferring Calls” section on page 28.

 

 

 

 

Make conference calls

See the “Making Conference Calls” section on page 31.

 

 

 

 

Set up speed dialing

See the “Speed Dialing” section on page 34.

 

 

 

 

Share a phone number

See the “Using a Shared Line” section on page 36.

 

 

 

Use your phone as a speakerphone

See the “Using a Handset, Headset, and Speakerphone” section on

 

page 41.

 

 

 

 

 

Change the ring volume or tone

See the “Using Phone Settings” section on page 43.

 

 

 

 

View your missed calls

See the “Using Call Logs and Directories” section on page 45.

 

 

 

 

Listen to your voice messages

See the “Accessing Voice Messages” section on page 51.

 

 

 

 

See softkey and icon definitions

See the Quick Reference Card in the front of this guide.

 

 

 

 

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManagear 5.0 (SIP)

1

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

Warning IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

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Getting Started

Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vousavec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil,référez-vousau numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Warnung WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManagear 5.0 (SIP)

3

Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-secom as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia! INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

4

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Getting Started

Varning! VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManagear 5.0 (SIP)

5

Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-secom as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

6

OL-8164-01

Getting Started

Advarsel VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManagear 5.0 (SIP)

7

8

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-8164-01

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Warning

Warning

Warning

Getting Started

Read the installation instructions before you connect the system to its power source.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManagear 5.0 (SIP)

9

Warning

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to

 

telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN

 

ports contain TNV circuits. Some LAN and WAN ports use RJ-45connectors. Use caution

 

when connecting cables.

 

 

Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco Unified IP Phone:

Warning

Warning

Warning

Warning

Caution

This product relies on the building's installation for short-circuit(over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (allcurrent-carryingconductors).

The device is designed to work with TN power systems.

The plug-socketcombination must be accessible at all times because it serves as the main disconnecting device.

The power supply must be placed indoors.

Only use the Cisco specified power supply with this product.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

10

OL-8164-01

Getting Started

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-wayradios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Accessibility Features

A list of accessibility features is available upon request.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManagear 5.0 (SIP)

11

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone.

8

1

AUX

10/100 SW

10/100 PC

+

 

 

DC48V

 

 

2 7

3

6

 

4

5

 

113656

1

DC adaptor port (DC48V)

5

Access port (10/1001 PC)

2

AC-to-DCpower supply

6

Handset port

 

 

 

 

3

AC power cord

7

Headset port

 

 

 

 

4

Network port (10/1001 SW)

8

Footstand button

1. Your phone may show 10/100/1000.

 

 

12

 

 

OL-8164-01

Connecting Your Phone

Adjusting the Footstand

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1

2

3

120521

1Set the handset aside and pull the square plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-registeryour phone using TAPS (Tool forAuto-RegisteredPhones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

13

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-partyheadsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where

Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-wayradios, some audio noise may still occur. See the“Using External Devices” section on page 11 for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the “Using an External Power Supply” section on page 10 for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

14

OL-8164-01

An Overview of Your Phone

An Overview of Your Phone

The Cisco Unified IP Phone 7961G and 7961G-GE(gigabit Ethernet version) and the 7941G and7941G-GE(gigabit Ethernet version) arefull-featuretelephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.

The gigabit Ethernet Cisco Unified IP Phone 7961G-GEand7941G-GEdeliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop.

In addition to basic call-handlingfeatures, your phone can provide enhanced productivity features that extend yourcall-handlingcapabilities. Depending on configuration, your phone supports:

Access to network data, XML applications, and web-basedservices.

Online customizing of phone features and services from your User Options web pages.

A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use Figure 1 andFigure 2 to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

15

Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE

2

1

3

16

 

 

 

1

 

Your current options

4 5

7

6

8

9

15

14

13

12

11

10

140579

 

Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE

2

1

3

16

 

 

 

1

 

4 5

79

15

14

13

12

11

10

16

6

8

140580

OL-8164-01

 

 

 

 

An Overview of Your Phone

 

 

 

 

 

 

Item

Description

For more information, see...

 

 

 

 

 

 

 

1

Programmable

Depending on configuration,

Understanding Phone

 

 

buttons

programmable buttons provide access to:

 

Screen Features, page 19

 

 

 

Phone lines (line buttons)

Basic Call Handling,

 

 

 

Speed-dialnumbers(speed-dial

 

page 23

 

 

 

 

 

 

 

 

buttons, including the BLF speed-dial

Speed Dialing, page 34

 

 

 

feature)

Using a Shared Line,

 

 

 

 

 

 

 

Web-basedservices (for example, a

 

page 36

 

 

 

Personal Address Book (PAB) button)

Using BLF to Determine a

 

 

 

 

 

Phone features (for example, a Privacy

 

Line State, page 40

 

 

 

button)

 

 

 

 

 

The buttons illuminate to indicate status:

 

 

 

 

 

Green, steady—Activecall

 

 

 

 

 

Green, flashing—Heldcall

 

 

 

 

 

Amber, steady—Privacyin use

 

 

 

 

 

Amber, flashing—Incomingcall

 

 

 

 

 

Red, steady—Remoteline in use

 

 

 

 

 

(shared line or BLF status)

 

 

 

 

 

 

 

 

2

Phone screen

Shows phone features.

Understanding Phone Screen

 

 

 

 

Features, page 19

 

 

 

 

 

 

3

Footstand button

Allows you to adjust the angle of the phone

Adjusting the Footstand,

 

 

 

base.

page 13

 

 

 

 

 

 

4

Messages button

Auto-dialsyour voice message service

Accessing Voice Messages,

 

 

 

(varies by service).

page 51

 

 

 

 

 

 

5

Directories button

Opens/closes the Directories menu. Use it

Using Call Logs, page 45

 

 

 

to access call logs and directories.

 

 

 

 

 

 

 

 

6

Help button

Activates the Help menu.

Understanding the Help

 

 

 

 

System on Your Phone,

 

 

 

 

page 20

 

 

 

 

 

7

Settings button

Opens/closes the Settings menu. Use it to

Using Phone Settings, page 43

 

 

control phone screen contrast and ring

 

 

 

 

 

sounds.

 

 

 

 

 

 

 

 

8

Services button

Opens/closes the Services menu.

Customizing Your Phone on

 

 

 

 

the Web, page 52

 

 

 

 

 

 

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

17

 

Item

Description

For more information, see...

 

 

 

 

 

 

9

Volume button

Controls the handset, headset, and

Using a Handset, Headset,

 

 

 

 

speakerphone volume (off-hook)and the

and Speakerphone, page 41

 

 

 

 

ringer volume (on-hook).

 

 

 

 

 

 

 

10

Speaker button

Toggles the speakerphone on or off. When

Using a Handset, Headset,

 

 

 

 

the speakerphone is on, the button is lit.

and Speakerphone, page 41

 

 

 

 

 

 

11

Mute button

Toggles the Mute feature on or off. When

Using Mute, page 27

 

 

 

 

Mute is on, the button is lit.

 

 

 

 

 

 

 

12

Headset button

Toggles the headset on or off. When the

Using a Handset, Headset,

 

 

 

 

headset is on, the button is lit.

and Speakerphone, page 41

 

 

 

 

 

 

13

Navigation button

Allows you to scroll through menus and

Using Call Logs, page 45

 

 

 

 

highlight items. When the phone is

 

 

 

 

 

on-hook,displays phone numbers from

 

 

 

 

 

your Placed Calls log.

 

 

 

 

 

 

 

14

Keypad

Allows you to dial phone numbers, enter

Basic Call Handling, page 23

 

 

 

 

letters, and choose menu items.

 

 

 

 

 

 

 

15

Softkey buttons

Each activates a softkey option (displayed

Understanding Phone Screen

 

 

 

 

on your phone screen).

Features, page 19

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

16

Handset light strip

Indicates an incoming call or new voice

Accessing Voice Messages,

 

 

 

 

message.

page 51

 

 

 

 

 

 

18

OL-8164-01

An Overview of Your Phone

Understanding Phone Screen Features

This is what your main phone screen might look like with active calls and several feature menus open:

 

 

7

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

 

 

 

 

77961

 

 

 

 

2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

 

 

 

 

 

 

 

 

 

 

 

3

140578

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

Primary phone

Displays the phone number (directory number) for your primary phone line.

 

 

line

When several feature tabs are open, the phone number and the time and date

 

 

 

 

 

alternate display in this area.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

Programmable

Programmable buttons

 

 

can serve as phone line buttons, speed-dialbuttons,

 

 

button

 

 

phone feature buttons. Icons an labels indicate how

 

 

phone service buttons or

 

 

indicators

these buttons are configured. For an icon reference, see the “Phone Screen

 

 

 

 

 

Icons” section in the Quick Reference Card at the front of this guide.

 

 

 

 

 

 

 

 

 

 

 

 

 

3

 

Softkey labels

Each displays a softkey function. To activate a softkey, press the softkey button

 

 

 

 

 

.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

 

Status line

Displays audio mode icons, status information, and prompts.

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

Call activity

Displays current calls per line, including caller ID, call duration, and call state

 

 

area

for the highlighted line (standard view). See the “Understanding Line and Call

 

 

 

 

 

Icons” section on page 21 and the“Viewing Multiple Calls” section on page 27.

 

 

 

 

 

 

 

 

 

 

 

 

 

6

 

Phone tab

Indicates call activity. Press this tab to return to the call activity area, if needed.

 

 

 

 

 

 

 

 

 

 

 

 

 

7

 

Feature tabs

Each indicates an open feature menu. See the “Understanding Feature Buttons

 

 

 

 

 

and Menus” section on page 20.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

19

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...

Then...

 

 

Open or close a feature

Press a feature button:

menu

Messages

 

 

Services

 

Directories

 

Settings

 

Help

 

 

Scroll through a list or

Press the Navigation button.

menu

 

 

 

Go back one level in a

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

feature menu

 

 

 

Switch among open

Press a feature tab. Each feature menu has a corresponding tab. The tab

feature menus

is visible when the feature menu is open.

 

 

Understanding the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...

Then...

 

View the main menu

Press

on your phone and wait a few seconds for the menu to display.

 

Main menu topics include:

About Your Cisco Unified IP Phone—Detailsabout your phone

How do I...?—Proceduresfor common phone tasks

Calling Features—Descriptionsand procedures for calling features

Help—Tipson using and accessing Help

Learn about a button or

Press

, then quickly press a button or softkey.

softkey

 

 

 

 

 

 

 

 

 

Learn about a menu item

Press

,

, or

to display a feature menu.

 

Highlight a menu item, then press

twice quickly.

 

 

 

Get help using Help

Press

twice quickly. Select the help topic you need.

 

 

 

 

 

20

 

 

 

OL-8164-01

An Overview of Your Phone

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Eachline corresponds to a directory number that others can use to call you. The

Cisco Unified IP Phone 7961G/7961G-GEsupports one to six lines and the Cisco Unified IP Phone7941G/7941G-GEsupports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons:.

Calls—Eachline can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the language (locale) settings, and the call and line state.

Icon

Line or Call State

Description

 

 

 

 

On-hookline

No call activity on this line.

 

 

 

 

Off-hookline

You are dialing a number or an outgoing call is ringing.

 

 

 

 

Connected call

You are currently connected to the other party.

 

 

 

 

Ringing call

An incoming call is ringing on one of your lines.

 

 

 

 

Call on hold

You have put the call on hold. See the “Using Hold and Resume” section

 

 

on page 26.

 

 

 

 

Remote-in-use

Another phone that shares your line has a connected call. See the “Using a

 

 

Shared Line” section on page 36 for details.

 

 

 

 

Authenticated

See the “Making and Receiving Secure Calls” section on page 39.

 

call

 

 

 

 

 

Encrypted call

See the “Making and Receiving Secure Calls” section on page 39.

 

 

 

 

Idle line (BLF)

See the “Using BLF to Determine a Line State” section on page 40.

 

 

 

 

Busy line (BLF)

See the “Using BLF to Determine a Line State” section on page 40.

 

 

 

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

21

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

22

OL-8164-01

Basic Call Handling

Basic Call Handling

You can perform basic call-handlingtasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—BasicOptions

Here are some easy ways to place a call on your Cisco Unified IP Phone.

If you want to...

Then...

 

 

For more information, see...

 

 

 

Place a call using the handset

Pick up the handset and enter a number.

An Overview of Your

 

 

 

 

 

Phone, page 15

 

 

 

 

Place a call using the

Press

and enter a number.

Using a Handset, Headset,

speakerphone

 

 

 

 

and Speakerphone, page 41

 

 

 

 

Place a call using a headset

Press

and enter a number. Or if

Using a Handset, Headset,

 

is lit, press New Call and enter a number.

and Speakerphone, page 41

 

 

 

Redial a number

Press Redial to dial the last number, or

Using Call Logs, page 45

 

press the Navigation button (with the

 

 

phone idle) to see your Placed Calls.

 

 

 

 

 

 

Place a call when another call

1.

Press Hold.

 

Using Hold and Resume,

is active (using the same line)

2.

Press New Call.

 

page 26

 

 

 

 

3.

Enter a number.

 

 

 

 

 

 

 

Dial from a call log

1.

Choose

> Missed Calls,

Using Call Logs, page 45

 

 

Received Calls, or Placed Calls.

 

 

2.

Select the listing or scroll to it and go

 

 

 

off-hook.

 

 

 

 

 

 

 

 

Tips

You can dial on-hook,without a dial tone(pre-dial).Topre-dial,enter a number, then gooff-hookby lifting the handset or pressingDial,, or.

When you pre-dial,your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and gooff-hook.

If you make a mistake while dialing, press << to erase digits.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

23

Placing a Call—AdditionalOptions

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

If you want to...

Then...

 

For more information, see...

 

 

 

 

 

Place a call while another call

1.

Press

for the new line. The

Using Hold and Resume,

is active (using a different

 

first call is automatically placed

page 26

line)

 

on hold.

 

 

 

2.

Enter a number.

 

 

 

 

Speed dial a number

Do one of the following:

Speed Dialing, page 34

 

Press

(a speed-dialbutton).

 

 

Use the Abbreviated Dial feature.

 

 

Use the Fast Dial feature.

 

 

 

 

 

 

Dial from a corporate

1.

Choose

> Corporate

Using Call Logs, page 45

directory on your phone

 

Directory (name can vary).

 

 

2.

Enter a name and press Search.

 

 

3.

Highlight a listing and go

 

 

 

off-hook.

 

 

 

 

 

 

Dial from a corporate

1.

Open a web browser and go to a

Using Cisco WebDialer,

directory on your personal

 

WebDialer-enabledcorporate

page 60

computer using

 

directory.

 

 

Cisco WebDialer

2.

Highlight a listing and Click Dial.

 

 

 

 

 

 

 

Use Cisco CallBack to receive

1.

Press CallBack while listening to

Your system administrator

notification when a busy or

 

the busy tone or ring sound.

 

ringing extension is available

2.

Hang up. Your phone alerts you

 

 

 

 

 

when the line is free.

 

 

3.

Place the call again.

 

 

 

 

See if a line associated with a

Look for Busy Lamp Field indicators.

Using BLF to Determine a

speed-dial,call record, or

 

 

 

Line State, page 40

directory listing is busy before

 

 

 

 

placing a call to that line

 

 

 

 

 

 

 

 

 

24

OL-8164-01

 

 

 

 

Basic Call Handling

 

 

 

 

If you want to...

Then...

 

For more information, see...

 

 

 

 

 

Dial from a Personal Address

1.

Choose

> Personal

Using Personal Directory on

Book (PAB) entry

 

Directory to log in.

Your Phone, page 48

 

2.

Choose Personal Address Book

 

 

 

and search for a listing.

 

 

 

 

Place a call using your Cisco

Log in to the Extension Mobility

Using Cisco Extension

Extension Mobility profile

service on a phone.

 

Mobility, page 40

 

 

 

 

 

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to...

Then...

 

 

For more information, see...

 

 

 

 

 

Answer with a headset

Press

, if unlit. Or, if

is already

Using a Handset, Headset, and

 

lit, press Answer or

(the flashing

Speakerphone, page 41

 

line button).

 

 

 

 

 

 

 

Answer with the

Press

, Answer, or

(flashing).

Using a Handset, Headset, and

speakerphone

 

 

 

Speakerphone, page 41

 

 

 

Switch from a connected

Press Answer, or if the call is ringing

Using Hold and Resume,

call to answer a new call

on a different line, press

(flashing).

page 26

 

 

 

 

Answer using call waiting

Press Answer.

 

Using Hold and Resume,

 

 

 

 

page 26

 

 

 

 

Send a call to your voice

Press iDivert.

 

Accessing Voice Messages,

messaging system

 

 

 

page 51

 

 

 

 

Auto-connectcalls

Use AutoAnswer.

 

Using AutoAnswer, page 42

 

 

 

 

Retrieve a parked call on

Use Call Park.

 

Storing and Retrieving Parked

another phone

 

 

 

Calls, page 38

 

 

 

 

Use your phone to answer

Use Call Pickup.

 

Picking Up a Redirected Call on

a call ringing elsewhere

 

 

 

Your Phone, page 35

 

 

 

 

 

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25

Ending a Call

To end a call, hang up. See the following table for details.

If you want to...

Then...

 

 

 

Hang up while using the handset

Return the handset to its cradle. Or press EndCall.

 

 

 

Hang up while using the headset

Press

. If you want to keep headset mode activate, press

 

EndCall.

 

 

 

 

Hang up while using the speakerphone

Press

or EndCall.

 

 

Hang up one call but preserve another

Press EndCall. If necessary, remove the call from hold first.

call on the same line

 

 

 

 

 

Using Hold and Resume

Only one call can be active at any given time; all other calls will be placed on hold.

...If you want to

...Then

 

 

 

 

Put a call on hold

1.

Make sure the call you want to put on hold is highlighted.

 

2.

Press Hold.

 

 

 

Remove a call from

1.

Make sure that the appropriate call is highlighted.

hold on the current line

2.

Press Resume.

 

 

 

Remove a call from

Press

for the appropriate line.

hold on a different line

If a single call holding on this line, the call automatically resumes. If

 

multiple calls are holding, scroll to the appropriate call and press Resume.

 

 

 

 

Tips

Engaging the Hold feature typically generates music or a beeping tone.

A held call is indicated by the call-on-holdicon:.

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OL-8164-01

Basic Call Handling

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset.

If you want to...

Then...

 

 

 

 

Toggle Mute on

Press

.

 

 

 

Toggle Mute off

Press

.

 

 

 

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

If you want to...

Then...

 

 

 

 

 

 

Switch between

1.

Make sure the call that you want to switch to is highlighted.

connected calls on one

2.

Press Resume.

 

line

 

 

Any active call is placed on hold and the selected call is resumed.

 

 

 

 

 

 

 

Switch between

Press

 

for the line that you are switching to.

 

connected calls on

 

 

 

 

 

If a single call is holding on the line, the call automatically resumes. If

different lines

multiple calls are holding, highlight the appropriate call and press Resume.

 

 

 

 

 

Switch from a

Press Answer, or if the call is ringing on a different line press

(flashing).

connected call to

Any active call is placed on hold and the selected call is resumed.

answer a ringing call

 

 

 

 

 

 

 

 

 

 

 

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handlingefforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

Calls with the highest precedence and longest duration display at the top of the list.

Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

27

You can use these additional methods to view multiple calls on multiple lines:

If you want to...

Then...

 

 

 

 

 

 

 

 

 

 

 

 

View calls on another

1. Press

.

 

 

 

line

2. Immediately press the line button

 

.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

See an overview of line

Press

 

 

for the highlighted line.

 

 

 

 

 

 

 

activity (one call per

 

 

 

 

 

 

 

The phone switches to call overview mode, displaying one call per line. The

line)

displayed call is either the active call or the held call with the longest

 

 

duration.

 

 

 

 

 

To return to standard viewing mode, press

, then immediately press the

 

line button.

 

 

 

 

 

 

 

 

 

 

 

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

...If you want to

...Then

 

 

Transfer a call without

1. From an active call, pressTransfer.

talking to the transfer

2.

Enter the target number.

recipient

3.

Press Transfer again to complete the transfer orEndCall to cancel.

 

 

Note If your phone supportson-hooktransfer, you can alternately

 

 

complete the transfer by hanging up.

 

 

 

Talk to the transfer

1.

From an active call, press Transfer.

recipient before transferring

2.

Enter the target number.

a call (consult transfer)

3.

Wait for the transfer recipient to answer.

 

 

4.

Press Transfer again to complete the transfer orEndCall to cancel.

 

Note If your phone supportson-hooktransfer, you can alternately

 

 

complete the transfer by hanging up.

 

 

Redirect a call to your voice

Press iDivert. The call is automatically transferred to your voice

messaging system

message greeting. You can use iDivert with a call that is active, ringing,

 

or on hold.

 

 

 

28

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Basic Call Handling

Tips

If on-hooktransfer is enabled on your phone, you can either hang up to complete the call, or pressTransfer and then hang up.

If on-hooktransfer isnot enabled on your phone, hanging up without pressingTransfer again places the call on hold.

You cannot use Transfer to redirect a call on hold. PressResume to remove the call from hold before transferring it.

Forwarding All Calls to Another Number

You can use Call Forward All to redirect incoming calls from your phone to another number.

If you want to...

Then...

 

 

 

 

Set up call forwarding on your

Press CFwdALL and enter a target phone number.

 

primary line

 

 

 

 

 

Cancel call forwarding on

Press CFwdALL.

 

your primary line

 

 

 

 

 

Verify that call forwarding is

Look for:

 

enabled on your primary line

The call forward icon above the primary phone number:

.

 

 

The call forwarding target number in the status line.

 

 

 

Set up or cancel call

1. Log in to your User Options web pages. (See the“Accessing Your

forwarding remotely, or for a

User Options Web Pages” section on page 52.)

 

non-primaryline

2. Access your call forwarding settings. (See the“Controlling Line

 

 

Settings on the Web” section on page 58.)

 

 

Note When call forwarding is enabled for any line other than the

 

 

primary line, your phone does not provide you with any

 

 

confirmation that calls are being forwarded. Instead, you must

 

confirm your settings in the User Options web pages.

 

 

 

 

Tips

Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.

Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

Your system administrator can change call forwarding conditions for your phone lines.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

29

Using Do Not Disturb

You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone.

If you want to...

Then...

 

Turn on DND

1.

Press

> Device Configuration > Call Preferences >

 

 

Do Not Disturb.

 

2.

Select Yes, and then pressSave.

“Do Not Disturb” displays on the status line, and a DND softkey is added.

Turn off DND

Press the DND softkey or:

 

1.

Press

> Device Configuration > Call Preferences >

 

 

Do Not Disturb.

 

2.

Select No, and then pressSave.

Tips

When DND is turned on:

The DND blocking feature applies to all the lines on your phone.

Received calls are not logged to the Missed Calls directory on your phone.

When DND and Call Forward All are both enabled on your phone, Call Forward All takes precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy tone.

If DND is not enabled on your phone, see your system administrator.

30

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Basic Call Handling

Making Conference Calls

Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:

Confrn—Usethis softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones.

cBarge—Usethis softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines.

See the “Starting and Joining a Standard Conference” section on page 31 for additional instructions.

Meet-MeConference Calls

You can create a Meet-Meconference by calling theMeet-Mephone number at a specified time.

See the “Starting or Joining a Meet-Me Conference Call” section on page 33 for additional instructions.

Starting and Joining a Standard Conference

A standard conference allows at least three people to participate in a single call.

If you want to...

Then...

 

 

 

 

Create a conference by

1.

From a connected call, press Confrn. (You may need to press the

calling participants

 

more softkey to seeConfrn.)

 

Add new participants to

2.

Enter the participant’s phone number.

 

an existing conference

3.

Wait for the call to connect.

 

 

 

 

4.

Press Confrn again to add the participant to your call.

 

 

5.

Repeat to add additional participants.

 

 

 

 

Participate in a conference

Answer the phone when it rings.

 

 

 

Create a conference by

Highlight a call on a shared line and press cBarge. (You may need to

barging a call on a shared line

press the more softkey to displaycBarge.)

 

 

See the “Using a Shared Line” section on page 36.

 

 

 

 

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31

If you want to...

Then...

 

 

 

View a list of conference

1.

Highlight an active conference.

participants

2.

Press ConfList.

 

 

Participants are listed in the order in which they join the conference

 

with the most recent additions at the top.

 

 

Get an updated list of

While viewing the conference list, press Update.

participants

 

 

 

 

See who started the

While viewing the conference list, locate the person listed at the

conference

bottom of the list with an asterisk (*) next to the name.

 

 

Drop the last party added to

Press RmLstC.

the conference

You can remove participants only if you initiated the conference call.

 

 

 

 

Remove any conference

1.

Highlight the participant’s name.

participant

2.

Press Remove.

 

 

You can remove participants only if you initiated the conference.

 

 

End your participation in a

Hang up or press EndCall.

conference

 

 

 

 

 

Tips

Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn.

Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up.

32

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Basic Call Handling

Starting or Joining a Meet-MeConference Call

Meet-Meconferencing allows you to start or join a conference by calling the conference number.

...If you want to

...Then

 

 

 

Start a Meet-Meconference

1.

Obtain a Meet-Mephone number from your system administrator.

 

2.

Distribute the number to participants.

 

3.

When you are ready to start the meeting, go off-hookto invoke a

 

 

dial tone, then press MeetMe.

 

4.

Dial the Meet-Meconference number.

 

 

Participants can now join the conference by dialing in.

 

Note Participants hear a busy tone if they call the conference before the

 

 

initiator has joined. In this case, participants must call back.

 

 

Join a Meet-Meconference

Dial the Meet-Meconference number (provided by the conference

 

initiator).

 

Note Participants hear a busy tone if they call the conference before the

 

 

initiator has joined. In this case, try your call again.

 

 

End a Meet-Meconference

All participants must hang up.

 

The conference does not automatically end when the conference

 

initiator disconnects.

 

 

 

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33

Advanced Call Handling

Advanced call-handlingtasks involve special features that your system administrator might configure for your phone depending on yourcall-handlingneeds and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dialfeatures:

Speed-dialbuttons

Abbreviated Dialing

Fast Dials

Note

To set up speed-dialbuttons and Abbreviated Dial, you must access your User Options

 

 

web pages. See “Accessing Your User Options Web Pages” section on page 52.

 

To set up Fast Dials, you must access the Personal Directory feature. See“Using Personal

 

 

Directory on Your Phone” section on page 48.

 

Alternately, your system administrator can configure speed-dialfeatures for you.

 

 

 

If you want to...

Then...

 

Use speed-dial

1.

Set up speed-dialbuttons. See the“Setting Up Speed Dials on the Web”

buttons

 

section on page 55.

 

 

2.

To place a call, press

(a speed-dialbutton).

 

Note If your phone supports the Busy Lamp Field (BLF)speed-dialfeature, you can

 

 

see if the speed-dialnumber is busy before dialing. See the“Using BLF to

 

 

Determine a Line State” section on page 40.

 

Use Abbreviated 1. Set up Abbreviated Dialing codes. See the“Setting Up Speed Dials on the

Dial

 

Web” section on page 55.

 

2.

To place a call, enter the Abbreviated Dialing code and press AbbrDial.

 

 

 

Use Fast Dial

1.

Create a Personal Address B ook entry and assign a Fast Dials code. See

 

 

“Using Personal Directory on the Web” section on page 53.

2.To place a call, access the Fast Dial service on your phone. See the “Using Personal Directory on Your Phone” section on page 48.

34

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Advanced Call Handling

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handlingwith coworkers.

If you want to...

Then...

 

 

 

Answer a call that is ringing on

1.

Do one of the following:

another extension within your call

 

If thePickUp softkey is available, press it.

pickup group

 

 

If thePickUp softkey is not available, gooff-hook

 

 

 

 

to display it, then press PickUp.

 

 

If your phone supports auto-pickup,you are now

 

 

connected to the call.

 

2.

If the call rings, press Answer to connect to the call.

 

 

 

Answer a call that is ringing on

1.

Do one of the following:

another extension outside of your

 

If theGPickUp softkey is available, press it.

group

 

 

If theGPickUp softkey is not available, go

 

 

 

 

off-hookto display it, then pressGPickUp.

 

2.

Enter the group pickup code.

 

 

If your phone supports auto-pickup,you are now

 

 

connected to the call.

 

3.

If the call rings, press Answer to connect to the call.

 

 

 

Answer a call that is ringing on

1.

Do one of the following:

another extension in your group or

 

If theOPickUp softkey is available, press it.

in an associated group

 

 

If theOPickUp softkey is not available, go

 

 

 

 

off-hookto display it, then pressOPickUp.

 

 

If your phone supports auto-pickup,you are now

 

 

connected to the call.

 

2.

If the call rings, press Answer to connect to the call.

 

 

 

Tips

Pressing PickUp andGPickUp connects you to the call that has been ringing for the longest time.

Pressing OPickUp connects you to the call in the pickup group with the highest priority.

If you have multiple lines and want to pick up the call on a non-primaryline, first pressfor the desired line, then press a Call PickUp softkey.

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35

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

Have multiple phones and want one phone number

Share call-handlingtasks with coworkers

Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-UseIcon

The Remote-in-Useicon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when theRemote-in-Useicon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge orcBarge. See the“Adding Yourself to a Shared-Line Call” section on page 37.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See the “Preventing Others from Viewing or Barging a Shared-Line Call” section on page 38.

Note The maximum number of calls that a shared line supports can vary by phone.

36

OL-8164-01

Advanced Call Handling

Adding Yourself to a Shared-LineCall

Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge orcBarge.

If you want to...

Then...

 

 

 

 

 

 

 

See if the shared line is

Look for the Remote-in-Useicon

next to a red line button

.

in use

 

 

 

 

 

 

 

 

View details about

Press the red line button

for the remote-in-useline. Allnon-privatecalls

current calls on the

appear in the call activity area of the phone screen.

 

shared line

 

 

 

 

 

 

 

 

 

 

Add yourself to a call

1.

Highlight a remote-in-usecall.

 

 

on a shared line using

2. PressBarge. (You may need to press themore softkey to display

the Barge softkey

 

Barge.)

 

 

 

 

 

 

 

 

 

 

Other parties hear a beep tone announcing your presence.

 

 

 

 

 

 

Add yourself to a call

1.

Highlight a remote-in-usecall.

 

 

on a shared line using

2. PresscBarge. (You may need to press themore softkey to display

the cBarge softkey

 

cBarge.)

 

 

 

 

 

 

 

 

 

 

Other parties hear a tone and brief audio interruption, and call

 

 

information changes on the phone screen.

 

 

 

 

Add new conference

Barge the call using cBarge, if available.

 

participants to a call

Unlike Barge, cBarge converts the call into a standard conference call,

that you have barged

allowing you to add new conference participants. See the “Making

 

 

Conference Calls” section on page 31.

 

 

 

 

 

 

Leave a barged call

Hang up.

 

 

 

 

If you hang up after using Barge, the remaining parties hear a disconnect

 

tone and the original call continues.

 

 

 

If you hang up after using cBarge, the call remains a conference call

 

(provided at least three participants remain on the line).

 

 

 

 

 

 

 

Tips

If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

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37

Preventing Others from Viewing or Barging a Shared-LineCall

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

If you want to...

Then...

 

 

 

 

 

 

 

 

Prevent others from viewing or

1.

Press Private

.

 

barging calls on a shared line

2.

To verify that Privacy is on, look for the Privacy-enabled

 

 

 

icon

next to an amber line button

.

 

 

 

 

 

Allow others to view or barge calls

1.

Press Private

.

 

on a shared line

2.

To verify that Privacy is off, look for the Privacy-disabled

 

 

 

icon

next to an unlit line button .

 

 

 

 

 

 

 

Tips

If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworker’s desk or in a conference room).

If you want to...

Then...

 

 

 

Store an active call

1.

During a call, press Park. (You may need to press themore softkey to

using Call Park

 

see Park.)

 

2.

Note the call park number displayed on your phone screen.

 

3.

Hang up.

 

 

Retrieve a parked call

Enter the call park number from any Cisco Unified IP Phone in your

 

network to connect to the call.

 

 

 

Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

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Advanced Call Handling

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

Your phone is capable of supporting these types of calls:

Authenticated call—Theidentities of all phones participating in the call have been verified.

Encrypted call—Thephone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.

Non-secure call—Atleast one of the participating phones or the connection does not support these security features, or the phones cannot be verified.

If you want to...

Then...

 

 

Check the security level of a call

Look for a security icon in the top right corner of the call

 

activity area, next to the call duration timer:

 

Authenticated call

 

Encrypted call

 

Neither security icon appears if the call is non-secure.

 

 

Determine if secure calls can be

Contact your system administrator.

made in your company

 

 

 

Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

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Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-basedsettings. Your system administrator must configure EM for you.

If you want to...

Then...

Log in to EM 1. Choose > EM Service (name can vary).

2.Enter your user ID and PIN (provided by your system administrator).

3.If prompted, select a device profile.

Log out of EM 1. Choose > EM Service (name can vary).

2. When prompted to log out, pressYes.

Tips

EM automatically logs you out after a certain amount of time. This time limit is established by your system administrator.

Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone.

Settings that are controlled on the phone only are not maintained in your EM profile.

Using BLF to Determine a Line State

Depending on configuration, you can use the Busy Lamp Field (BLF) to determine the state of another phone line that is associated with a speed-dialbutton, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.

If you want to...

Then...

 

 

 

See the state of a

Look for one of these indicators next to the line number:

speed-dialline

+

Line is in-use.

 

 

+

Line is idle.

 

BLF indicator unavailable for this line.

 

 

See the state of a line

Look for one of these indicators next to the line number:

listed in a call log or

Line is in-use.

directory

Line is idle.

 

 

BLF indicator unavailable for this line.

 

 

 

40

 

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Using a Handset, Headset, and Speakerphone

Using a Handset, Headset, and Speakerphone

You can use your phone with a handset, headset, or speakerphone.

If you want to...

Then...

 

 

 

 

Use the handset

Lift it to go off-hook;replace it to goon-hook.

 

 

 

Use a headset

Press

to toggle headset mode on and off. If you use

 

AutoAnswer, see the “Using AutoAnswer” section on page 42 for

 

exceptions.

 

 

 

 

You can use the headset in conjunction with all of the controls on

 

your phone, including

and

.

 

 

 

Use the speakerphone

Press

to toggle speakerphone mode on or off.

 

Many of the actions you can take to dial a number or answer a call

 

will automatically trigger speakerphone mode, assuming that the

 

handset is in its cradle and

is not lit.

 

 

 

 

 

 

Switch to the headset or

Press

or

, then hang up the handset.

 

speakerphone (from the

 

 

 

 

 

handset) during a call

 

 

 

 

 

 

 

Switch to the handset (from the

Lift the handset (without pushing any buttons).

speakerphone or headset)

 

 

 

 

 

during a call

 

 

 

 

 

Adjust the volume level for a Press during a call or after invoking a dial tone.

call This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use.

Press Save to preserve the volume level for future calls.

Obtaining a Headset

Your phone supports fouror six-wireheadset jacks. For information about purchasing headsets, see the“Headset Information” section on page 14.

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Using AutoAnswer

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls.

If you...

Then...

 

 

 

 

 

 

Use AutoAnswer with a

Keep headset mode active (in other words, keep

illuminated) even

headset

when you are not on a call.

 

 

 

 

To keep headset mode active, do one of the following:

 

 

PressEndCall to hang up.

 

 

 

 

PressNew Call orDial to place new calls.

 

 

 

If your phone is set up to use AutoAnswer in headset mode, calls will be

 

answered automatically only if

is illuminated. Otherwise, calls ring

 

normally and you must manually answer them.

 

 

 

 

 

Use AutoAnswer with the

Keep the handset in the cradle and headset mode inactive (

unlit).

speakerphone

Otherwise, calls ring normally and you must manually answer them.

 

 

 

 

 

 

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Using Phone Settings

Using Phone Settings

You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.

Customizing Rings and Message Indicators

You can customize the way your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

If you want to...

Then...

 

 

 

 

 

Change the ring tone per

1.

Choose

> User Preferences > Rings.

line

2.

Choose a phone line or the default ring setting.

 

 

3.

Choose a ring tone to play a sample of it.

 

4.

Press Select andSave to set the ring tone, or pressCancel.

 

 

Change the ring pattern per

1. Log in to your User Options web pages. (See the“Accessing Your

line (flash-only,ring once,

 

User Options Web Pages” section on page 52.)

beep-only,etc.)

2.

Access your call ring pattern settings. (See the “Controlling Line

 

 

 

Settings on the Web” section on page 58.)

 

Note Before you can access this setting, your system administrator might

 

 

need to enable it for you.

 

 

 

Adjust the volume level for

Press

while the handset is in the cradle and the headset

the phone ringer

and speakerphone buttons are off. The new ringer volume is saved

 

automatically.

 

 

 

Change the way that the

1. Log in to your User Options web pages. (See the“Accessing Your

voice message light on your

 

User Options Web Pages” section on page 52.)

handset works

2.

Access your message indicator settings. (See the “Controlling Line

 

 

 

Settings on the Web” section on page 58.)

 

Note Typically, the default system policy is to indicate a new voice

 

 

message by displaying a steady light on the handset light strip.

 

 

 

 

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Customizing the Phone Screen

You can adjust the characteristics of your phone screen.

If you want to...

Then...

 

 

Change the phone

1.

Choose

> User Preferences > Contrast.

 

screen contrast

2.

To make adjustments, press Up,Down or

.

 

 

3.

Press Save, or pressCancel.

 

Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display:

Press and then press1,3 on the keypad.

Next, press to change the contrast until you can see the phone screen display, and then pressSave.

Change the background 1.

Choose

> User Preferences > Background Images.

image

2.

Scroll through available images and press Select to choose an image.

 

 

3.

Press Preview to see a larger view of the background image.

 

4.

Press Exit to return to the selection menu.

 

5.

Press Save to accept the image or pressCancel.

Note If you do not see a selection of images, then this option has not been enabled on your system.

Change the language on 1. Log in to your User Options web pages. (See the“Accessing Your User

your screen

 

Options Web Pages” section on page 52.)

 

2.

Access your user settings. (See the “Controlling User Settings on the

 

 

Web” section on page 57.)

 

 

Change the line text

1. Log in to your User Options web pages. (See the“Accessing Your User

label

 

Options Web Pages” section on page 52.)

 

2.

Access your line label settings. (See the“Controlling Line Settings on

 

 

the Web” section on page 58.)

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Using Call Logs and Directories

Using Call Logs and Directories

This section describes how you can use call logs and directories. To access both features, use the Directories button .

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.

If you want to...

Then...

 

View your call logs

Choose

> Missed Calls, Placed Calls, or Received Calls. Each log can

 

store up to 100 records. To view a truncated listing, highlight it and press

 

EditDial.

 

 

 

 

Erase your call logs

Press

, then press Clear. Doing so erases all records in all logs.

 

 

 

 

Dial from a call log

1.

Choose

> Missed Calls, Placed Calls, or Received Calls.

(while not on

2.

Highlight a call record from the log.

another call)

 

 

 

3.If you need to edit the displayed number, press EditDial followed by<< or>>. To delete the number, pressEditDial followed byDelete. (You may need to press themore softkey to displayDelete.)

4.Go off-hookto place the call.

Dial from a call log 1. Choose > Missed Calls, Placed Calls, or Received Calls.

(while connected to 2. Highlight a call record from the log. another call)

3.If you need to edit the displayed number, press EditDial followed by<< or>>. To delete the number, pressEditDial followed byDelete. (You may need to press themore softkey to displayDelete.)

4.Press Dial.

5.Choose a menu item to handle the original call:

Hold—Putsthe first call on hold and dials the second.

Transfer—Transfersthe first party to the second and drops you from the call. (PressTransfer again after dialing to complete the action.)

Conference—Createsa conference call with all parties, including you. (PressConfrn again after dialing to complete the action.)

EndCall—Disconnectsthe first call and dials the second.

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If you want to...

Then...

See if the line in the

Look for Busy Lamp field indicators. See the “Using BLF to Determine a Line

call log is busy

State” section on page 40.

before placing a

 

call to that line

 

Place a call from a 1. Choose > Missed Calls, Placed Calls, or Received Calls.

URL entry in a call 2. Highlight the URL entry you want to dial. log

3.If you need to edit the entry, press EditDial.

The icon appears to indicate that you can begin editing characters in the URL entry.

4.Press Dial.

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features:

Corporate Directory—Corporatecontacts that you can access on your phone. Corporate Directory is set up and maintained by your system administrator.

Personal Directory—Ifavailable, personal contacts and associatedspeed-dialcodes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:

PAB is a directory of your personal contacts.

Fast Dials allows you to assign codes to PAB entries for quick dialing.

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Using Call Logs and Directories

Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

...If you want to

...Then

 

 

 

 

 

Dial from a corporate

1.

Choose

> Corporate Directory (exact name can vary).

directory (while not

2.

User your keypad to enter a full or partial name and press Search.

on another call)

3.

To dial, select the listing, or scroll to the listing and go off-hook.

 

 

 

 

 

Dial from a corporate

1.

Choose

> Corporate Directory (exact name can vary).

directory (while on

2.

User your keypad to enter a full or partial name and press Search.

another call)

3.

Scroll to a listing and press Dial.

 

 

4.

Choose a menu item to handle the original call:

 

 

Hold—Putsthe first call on hold and dials the second.

 

 

Transfer—Transfersthe first party to the second and drops you

 

 

 

from the call. (Press Transfer again after dialing to complete the

 

 

 

action.)

 

 

Conference—Createsa conference call with all parties, including

 

 

 

you. (Press Confrn again after dialing to complete the action.)

 

 

EndCall—Disconnectsthe first call and dials the second.

 

 

See if the phone line

Look for Busy Lamp Field (BLF) indicators. See the “Using BLF to Determine

in the directory is

a Line State” section on page 40.

busy

 

 

 

 

 

 

 

Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

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Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the “Using Personal Directory on the Web” section on page 53.

If you want to...

Then...

 

 

 

 

 

Access Personal

1.

Choose

> Personal Directory (exact name can vary).

Directory (for PAB

2.

Enter your Cisco Unified CallManager user ID and PIN, then press

and Fast Dial codes)

 

Submit.

 

 

 

 

 

 

Search for a PAB

1. Access Personal Directory, then choosePersonal Address Book.

entry

2.

Enter search criteria and press Submit.

 

 

3.

You can choose Previous orNext to move through listings.

 

4.

Highlight the PAB listing that you want and press Select.

 

 

 

Dial from a PAB

1.

Search for a listing.

entry

2.

Highlight the listing and press Select.

 

 

3.

Press Dial. (You may need to press themore softkey to seeDial.)

 

4.

Enter the participant’s phone number.

 

5.

Highlight the number that you want to dial and press OK.

 

6.

Press OK again to dial the number.

 

 

 

Delete a PAB entry

1.

Search for a listing.

 

2.

Highlight the listing and press Select.

 

3.

Press Delete.

 

 

4.

Choose OK to confirm the deletion.

 

 

 

Edit a PAB entry

1.

Search for a listing.

 

2.

Highlight the listing and press Edit to modify a name or email address.

 

3.

If necessary, choose Phones to modify a phone number.

 

4.

Press Update.

 

 

 

 

 

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Using Call Logs and Directories

 

 

 

 

If you want to...

Then...

 

 

 

 

 

Add a new PAB entry

1. Access Personal Directory, then choosePersonal Address Book.

 

 

2.

Access the Search page by choosing Submit. (You do not need to input

 

 

 

search information first.)

 

 

3.

Press New.

 

 

 

4.

Use your phone keypad to enter a name and e-mailinformation.

 

 

5.

Choose Phones and use the keypad to enter phone numbers. Be sure to

 

 

 

include any necessary access codes such as a 9 or 1.

 

 

6.

Choose Submit to add the entry to the database.

 

 

 

 

Assign a Fast Dial

1. Search for a PAB entry.

 

code to a PAB entry

2.

Highlight the listing and press Select.

 

 

 

 

3.

Press Fast Dial.

 

 

 

4.

Highlight the number that you want to dial and press Select.

 

 

5.

Highlight the Fast Dial code that you want to assign to the number and

 

 

press Select.

 

 

 

 

 

 

 

Add a new Fast Dial

1.

Choose

> Personal Directory > Personal Fast Dials.

 

code (not using a PAB

2.

Press Fast Dial.

 

 

entry)

 

 

3.

Highlight a Fast Dial code that is unassigned and press Select.

 

 

 

 

4.

Press Assign.

 

 

 

5.

Enter a phone number.

 

 

6.

Press Update.

 

 

 

 

 

 

 

Search for Fast Dial

1.

Choose

> Personal Directory > Personal Fast Dials.

 

codes

2.

You can choose Previous orNext to move through listings.

 

 

 

 

3.

Highlight the listing that you want and press Select.

 

 

 

 

Place a call using a

1. Search for a Fast Dial code.

 

Fast Dial code

2.

Highlight the listing you want and press Select.

 

 

 

 

3.

Press Dial.

 

 

 

4.

Choose OK to complete the action.

 

 

 

 

Delete a Fast Dial

1. Search for a Fast Dial code.

 

code

2.

Highlight the listing you want and press Select.

 

 

 

 

3.

Press Remove.

 

 

 

 

 

 

 

Log out of Personal

1.

Choose

> Personal Directory (exact name can vary).

 

Directory

2.

Choose Logout.

 

 

 

 

 

 

 

 

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Tips

Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory.

Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

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Accessing Voice Messages

Accessing Voice Messages

To access voice messages, use the button.

Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system.

If you want to...

Then...

 

 

 

 

 

Set up and personalize

Press

and follow the voice instructions.

your voice message

If a menu appears on your screen, choose an appropriate menu item.

service

 

 

 

 

 

 

 

See if you have a new

Look for:

 

 

voice message

A steady red light on your handset. (This indicator can vary. See the

 

 

“Customizing Rings and Message Indicators” section on page 43.)

 

A flashing message waiting icon

and text message on your screen.

 

 

 

 

Listen to your voice

Press

.

 

messages or access the

Depending on your voice message service, doing so either auto-dialsthe

voice messages menu

message service or provides a menu on your screen.

 

 

 

 

Send a call to your

Press iDivert.

 

voice message system

The iDivert feature automatically transfers a call (including a ringing or

 

 

held call) to your voice message system. Callers will hear your voice

 

message greeting and can leave you a message.

 

 

 

 

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Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dialbuttons from your User Options web pages.

Accessing Your User Options Web Pages

This section describes how to log in to your User Options web pages.

If you want to...

Then do this...

Log in to your User 1. Obtain a User Options web page URL, user ID, and default password from

Options web pages

 

your system administrator.

 

2.

Open a web browser on your computer, enter the URL, and log on.

 

3.

If prompted to accept security settings, click Yes orInstall Certificate.

 

 

The Cisco Unified CallManager User Options main web page displays.

 

 

From this page you can choose User Options to access User Settings,

 

 

Directory features, a Personal Address Book, and Fast Dials.

 

 

Or, to access phone-specificoptions, select a device (see below).

 

Select a device after 1. After you have logged in to your User Options web pages, chooseUser

logging in

 

Options > Device.

 

 

The Device Configuration page displays.

2.If you have multiple devices assigned to you, verify that the appropriate device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-downmenu.

From the Device Configuration page, you can access all of the various configuration options available for your phone (other pages might not provide access to all options).

Choose User Options to access User Settings, Directory, Personal Address Book, and Fast Dials.

Choose toolbar buttons to access phone-specificoptions, such as line settings, phone service settings, and speed dials.

To return to the Device Configuration page from another page, choose

User Options > Device.

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Customizing Your Phone on the Web

Configuring Features and Services on the Web

The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the“Accessing Your User Options Web Pages” section on page 52.

Using Personal Directory on the Web

The Personal Directory feature set consists of:

A Personal Address Book (PAB)

Fast Dials

The Address Book Synchronization Tool (TABSynch)

Note You can also access PAB and Fast Dials from your phone. Seethe“Using Personal Directory on Your Phone” section on page 48.

Using Your Personal Address Book on the Web

This section describes how to use your PAB from the User Options web pages.

...If you want to

...Then do this after you log in

 

 

Add a new PAB entry

1. Choose User Options > Personal Address Book.

 

2.

Click New.

 

3.

Enter information for the entry.

 

4.

Click Save.

 

 

Search for a PAB entry

1. Choose User Options > Personal Address Book.

 

2.

Specify search information and click Find.

 

 

 

Edit a PAB entry

1.

Search for a PAB entry.

 

2.

Click a name or nickname.

 

3.

Edit the entry as needed and click Save.

 

 

 

Delete a PAB entry

1.

Search for a PAB entry.

 

2.

Select one or more entries.

 

3.

Click Delete Selected.

 

 

 

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Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.

If you want to...

Then do this after you log in...

 

 

Assign a Fast Dial code

1. Create a PAB entry. See the“Using Your Personal Address Book on the

to a PAB entry

 

Web” section on page 53.

 

2.

Choose User Options > Fast Dials.

 

3.

Click Add New.

 

4.

Change the Fast Dial code, if desired.

 

5.

Use the Search Options area to find the appropriate PAB entry.

 

6.

Click a phone number in the Search Results area.

 

7.

Click Save.

 

 

Assign a Fast Dial code

1. Choose User Options > Fast Dials.

to a phone number

2.

Click Add New.

(without using a PAB

3.

Change the Fast Dial code, if desired.

entry)

 

 

 

4.

Enter a phone number.

 

5.

Click Save.

 

 

Search for a Fast Dial

1. Choose User Options > Fast Dials.

entry

2.

Specify search information and click Find.

 

 

 

Edit a Fast Dial phone

1. Choose User Options > Fast Dials.

number

2.

Search for the Fast Dial entry that you want to edit.

 

 

3.

Click on a component of the entry.

 

4.

Change the phone number.

 

5.

Click Save.

 

 

Delete a Fast Dial entry

1. Search for a Fast Dial.

 

2.

Select one or more entries.

 

3.

Click Delete Selected.

 

 

 

Tips

You can create up to 500 Fast Dial and PAB entries.

You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label.

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Customizing Your Phone on the Web

Using the Address Book Synchronization Tool

You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dialfeatures:

Speed-dialbuttons

Abbreviated Dialing

Fast Dials

Note For help usingspeed-dialfeatures, see the“Speed Dialing” section on page 34.

If you want to...

Then do this after you log in...

Set up speed-dial

1.

Select a device.

buttons

2.

Click Speed Dials.

 

3.Enter a number and label for a speed-dialbutton (programmable button) on your phone.

4.Click Save.

 

Note Your phone uses the ASCII Label field if the phone does not support

 

 

double-bytecharacter sets.

 

 

 

Set up Abbreviated

1.

Select a device.

dialing

2.

Click Speed Dials.

 

 

3.

Enter a number and label for an Abbreviated Dialing code.

 

4.

Click Save.

 

 

Set up Fast Dials

See the “Configuring Fast Dials on the Web” section on page 54.

 

You can also set up Fast Dials on your phone. See the “Using Personal Directory

 

on Your Phone” section on page 48.

Tip

You can set up a speed-dialbutton for each programmable button on your phone that is not reserved as a line button. Alternately, use Abbreviated Dial or Fast Dial.

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Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-basedinformation (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

If you want to...

Then do this after you log in and select a device...

Subscribe to a service

1.

Select a device.

 

2.

Click Phone Services.

 

3.

Click Add New.

 

4.

Choose a service from the drop-downlist and clickNext.

 

5.

Change the service label and/or enter additional service information, if

 

 

available (optional).

 

6.

Click Save.

 

 

 

Search for services

1.

Select a device.

 

2.

Click Phone Services.

 

3.

Click Find.

 

 

 

Change or end

1.

Search for services.

services

2.

Select one or more entries.

 

 

3.

Click Delete Selected.

 

 

 

Change a service

1.

Search for services.

name

2.

Click on the service name.

 

 

3.

Change the information and click Save.

 

 

 

Add a service to an

1.

Select a device.

available

2.

Click Service URL.

programmable phone

Note If you do not see this option, ask your system administrator to configure

button

 

a service URL button for your phone.

 

 

3.Choose a service from the Button Service drop-downlist.

4.If you want to rename the service, edit the label fields.

Note Your phone uses the ASCII Label field if the phone does not supportdouble-bytecharacter sets.

5.Click Save.

6.Click Reset to reset your phone (necessary to see the new button label on your phone).

Access a service on

Press

on your phone. Or, if you have added a service to a

your phone

programmable button

, press the button.

 

 

 

 

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Customizing Your Phone on the Web

Controlling User Settings on the Web

User settings include your password, PIN, and language (locale) settings.

...If you want to

...Then do this after you log in

 

 

 

Change your password

1.

Choose User Options > User Settings.

 

2.

In the Browser Password area, enter information.

 

3.

Click Save.

 

 

 

Change your PIN

1.

Choose User Options > User Settings.

 

2.

In the Phone PIN area, enter information.

 

3.

Click Save.

 

 

Change the language (locale) for

1. Choose User Options > User Settings.

your User Options web pages

2.

In the User Locale area of the User Settings page, choose an

 

 

 

item from the Locale drop-downlist.

 

3.

Click Save.

 

 

Change the language (locale) for

1. Go to the Device Configuration page by choosingUser

your phone screen

 

Options > Device.

 

2.

Choose an item from the User Locale drop-downlist.

 

3.

Click Save.

 

 

 

Tip

Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.

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57

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, voice message indicators, ring patterns, and line labels.

Note

You can also set up call forwarding (for your primary phone line) directly on your phone.

 

 

See the “Forwarding All Calls to Another Number” section on page 29.

 

To learn about phone settings that you can access directly on your phone, see the “Using

 

 

Phone Settings” section on page 43.

 

 

 

If you want to...

Then do this after you log in...

Set up call forwarding

1.

Select a device.

per line

2.

Click Line Settings.

 

 

3.

If you have more than one directory number (line) assigned to your

 

 

phone, verify that the appropriate line is selected or choose a new one.

 

4.

In the Incoming Call Forwarding area, choose call forwarding settings

 

 

for various conditions.

 

5.

Click Save.

 

 

 

Change the voice

1.

Select a device.

message indicator

2.

Click Line Settings.

setting per line

3.

If you have more than one directory number (line) assigned to your

 

 

 

phone, verify that the appropriate line is selected or choose a new one.

 

4.

In the Message Waiting Lamp area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

5. ClickSave.

58

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Customizing Your Phone on the Web

 

 

If you want to...

Then do this after you log in...

 

 

 

Change the ring pattern

1.

Select a device.

per line

2.

Click Line Settings.

 

 

3.

If you have more than one directory number (line) assigned to your

 

 

phone, verify that the appropriate line is selected or choose a new one.

 

4.

In the Ring Settings area, choose a setting to tell your phone how to

 

 

indicate an incoming call on the selected line.

 

5.

Click Save.

 

Note The “idle” ring setting pertains if you receive an incoming call when the

 

 

phone is idle. The “consecutive” ring setting pertains if you receive an

 

 

incoming call when the phone is active.

 

 

 

Change or create a line

1.

Select a device.

text label that appears

2.

Click Line Settings.

on your phone screen

3.

If you have more than one directory number (line) assigned to your

 

 

 

phone, verify that the appropriate line is selected or choose a new one.

 

4.

In the Line Text Label area, enter a text label.

 

5.

Click Save.

 

Note Your phone uses the ASCII Label field if the phone does not support

 

 

double-bytecharacter sets.

 

 

 

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

59

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.

If you want to...

Then...

 

 

Use WebDialer with

1. Log into your User Options web pages. See the“Accessing Your User

your User Options

 

Options Web Pages” section on page 52.

directory

2.

Choose User Options > Directory and search for a coworker.

 

 

3.

Click the number that you want to dial.

 

4.

If this is your first time using WebDialer, set up preferences and click

 

 

Submit. (See the last row in this table for details.)

 

5.

If the Make Call page appears, click Dial. (See the last row in this table

 

 

to learn how to suppress this page in the future, if desired.)

 

 

The call is now placed on your phone.

 

6.

To end a call, click Hangup or hang up from your phone.

 

 

Use WebDialer with

1. Log into aWebDialer-enabledcorporate directory and search for

another online

 

coworkers.

corporate directory

2.

Click the number that you want to dial.

(not your User

3.

When prompted, enter your user ID and password.

Options directory)

 

 

 

4.

If this is your first time using WebDialer, set up preferences and click

 

 

Submit. (See the last row in this table for details.)

 

5.

If the Make Call page appears, click Dial. (See the last row in this table

 

 

to learn how to suppress this page in the future, if desired.)

 

 

The call is now placed on your phone.

 

6.

To end a call, click Hangup or hang up from your phone.

 

 

 

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Customizing Your Phone on the Web

 

 

 

If you want to...

Then...

 

 

 

Log out of WebDialer

Click the logout icon in the Make Call or Hang Up page.

 

 

Set up, view, or

Access the Preferences page.

change WebDialer

The Preferences page appears the first time that you use WebDialer (after you

preferences

click the number that you want to dial.)

 

 

To return to Preferences in the future, click the preferences icon from the

 

Make Call or Hang Up page.

 

The Preferences page contains the following options:

 

Preferredlanguage—Determinesthe language used for WebDialer

 

settings and prompts.

 

Use permanentdevice—Identifiesthe Cisco Unified IP Phone and

 

directory number (line) that you will use to place WebDialer calls. If you

 

have one phone with a single line, the appropriate phone and line are

 

automatically selected. Otherwise, choose a phone and/or line. Phones

 

are specified by host name. (To display the host name on the phone,

 

choose

> Network Configuration > Host Name.)

 

Use ExtensionMobility—Ifselected, prompts WebDialer to use the

 

Cisco Unified IP Phone that is associated with your Extension Mobility

 

profile (if available).

 

Do not display callconfirmation—Ifselected, prompts WebDialer to

 

suppress the Make Call page. This page appears by default after you click

 

a phone number in a WebDialer-enabledonline directory.

 

 

 

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

61

Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table on the web:http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you...

Then...

For more information...

 

 

 

Need to handle more

Ask your system administrator to

Talk to your system

calls on your phone line

configure your line to support more

administrator or phone support

 

calls.

team.

 

 

 

Need more than one

Ask your system administrator to

Talk to your system

phone line

configure one or more additional

administrator or phone support

 

directory numbers for you.

team.

 

 

 

Need more speed-dial

First make sure that you are using all of

See the “Speed Dialing” section

buttons

your currently available speed-dial

on page 34.

 

buttons.

 

 

 

If you need additional speed-dial

 

 

 

buttons, try using Abbreviated Dialing

 

 

 

or subscribing to the Fast Dial service.

 

 

 

 

 

Want to use one

Request a shared line. This allows you to

See the “Using a Shared Line”

extension for several

use one extension for your desk phone

section on page 36.

phones

and lab phone, for example.

 

 

 

 

 

Share phones or office

Consider using:

Ask your system administrator

space with coworkers

Call Park to store and retrieve calls

about these features and see the:

 

 

 

 

without using the transfer feature

“Advanced Call Handling”

 

Call Pickup to answer calls ringing

 

section on page 34

 

 

 

 

on another phone

“Using a Shared Line”

 

A shared line to view or join

 

section on page 36

 

 

 

 

coworkers’ calls

“Using Cisco Extension

 

Cisco Extension Mobility to apply

 

Mobility” section on

 

 

page 40

 

your phone number and user profile

 

 

 

 

 

to a shared Cisco Unified IP Phone

 

 

 

 

 

 

62

 

 

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Understanding Additional Configuration Options

If you...

Then...

For more information...

 

 

 

Answer calls frequently

Ask your system administrator to set up

See the “Using AutoAnswer”

or handle calls on

the AutoAnswer feature for your phone.

section on page 42.

someone’s behalf

 

 

 

 

 

Determine the state of a

Ask your administrator to set up the

See the “Using BLF to

phone line associated

Busy Lamp Field (BLF) feature for your

Determine a Line State” section

with a speed-dial

phone.

on page 40.

button, call log, or

 

 

directory listing on

 

 

your phone

 

 

 

 

 

Want to temporarily

Ask your system administrator about the

See the “Using Cisco Extension

apply your phone

Cisco Extension Mobility Service.

Mobility” section on page 40.

number and settings to

 

 

a shared

 

 

Cisco Unified IP Phone

 

 

 

 

 

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63

Troubleshooting Your Phone

This section provides information to help you troubleshoot problems with your phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

Explanation

 

You cannot hear a dial

One or more of the following factors might apply:

 

tone or complete a call

You must log into the Extension Mobility service.

 

 

 

 

Your phone hastime-of-dayrestrictions that prevent you from using

 

some features during certain hours of the day.

 

 

 

 

The Settings button is

Your system administrator might have disabled

on your phone.

unresponsive

 

 

 

 

 

The softkey that you

One or more of the following factors might apply:

 

want to use does not

You must pressmore to reveal additional softkeys.

 

appear

 

 

 

You must change the line state (for example, go off-hookor have a connected call).

Your phone is not configured to support the feature associated with that softkey.

Barge fails and results

You cannot barge an encrypted call if the phone you are using is not

in a fast busy tone

configured for encryption. When your barge attempt fails for this reason,

 

your phone plays a fast busy tone.

 

 

You are disconnected

You will be disconnected from a call that you have joined using Barge if the

from a call that you

call is put on hold, transferred, or turned into a conference call.

joined using Barge

 

 

 

Cisco CallBack fails

The other party might have call forwarding enabled.

64

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Troubleshooting Your Phone

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...

Then...

 

 

 

 

Access network

Choose

> Network Configuration and select the network

configuration data

configuration item that you want to view.

 

 

 

Access status data

Choose

> Status and select the status item that you want to view.

 

 

 

Access phone model

Choose

> Model Information.

information

 

 

 

 

 

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

Immediately report an audio problem on a current call.

Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

65

Cisco One-YearLimited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

1.Launch your browser, and go to this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm The Warranties and License Agreements page appears.

2.To read the Cisco Information Packet, follow these steps:

a.Click the Information Packet Number field, and make sure that the part number78-5235-03A0is highlighted.

b.Select the language in which you would like to read the document.

c.Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d.Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobe’s website:http://www.adobe.com

3.To read translated and localized warranty information about your product, follow these steps:

a.Enter this part number in the Warranty Document Number field: 78-10747-01C0

b.Select the language in which you would like to view the document.

c.Click Go.

The Cisco warranty page appears.

d.Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

One (1) Year

66

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Cisco One-YearLimited Hardware Warranty Terms

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

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67

68

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Index

A

Address Book Synchronization Tool 55 answering calls, options for25

ASCII label field support 55, 56 audio problems65

audio, quality of 14 authenticated calls39 Auto Dial23 AutoAnswer42

B

barge

and privacy 38 and shared lines36 using37

BLF 40

Busy Lamp Field

See BLF 40

C

call activity area, viewing 19 call forwarding29

call logs erasing 45

viewing and dialing from 45

call park 38

call pickup, using 35 call waiting25 caller ID19

call-handling,advanced34 call-handling,basic23 calls

answering 25 barging37 blocking30

compared to lines 21 conference features for31 ending26

forwarding 29 handling multiple27

holding and resuming 26 icons for21

maximum per line 21 multiple parties on31

multiple, switching between 27 muting27

parking 38 placing23

redirecting while ringing 25, 35 reporting problems with65 secure39

storing and retrieving 38

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

69

transferring 28 using DND 30 viewing 19, 27 viewing multiple 27

cBarge 37

Cisco Unified IP Phone adjusting height of 13 connecting12 description of15

feature configuration for 22, 62 illustration of16

online help for 20 registering13

securing handset rest 13 Cisco WebDialer

See also WebDialer60 conference calls

Meet-Me31, 33 standard31

configuration Fast Dials 54

features and services 53 options62

corporate directory

dialing from web page with 24 using on phone24

customization messages 51

D

dialing, options for 23

directories button, description of 17

70

directory corporate 46

dialing from web page with 24 personal46

using on phone 24, 45 DND30

Do Not Disturb

See DND30 do not disturb30

E

encrypted calls 39

ending a call, options for 26 Extension Mobility

log in 40 log out40

extension numbers, viewing 19

F

Fast Dial service dialing with 25 feature buttons directories17

help 17 messages17 services17 settings17

feature menus, using 22 features, availability of22, 62 footstand

adjusting 13

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button, identifying 17 forwarding calls, options for29

G

group call pickup, using 35

H

handset

light strip 18 securing in cradle13 using41

hanging up, options for 26 headset

answering calls with 25 audio quality14 button, identifying18 hanging up with26 mode41

obtaining 41

headset performance, general 14 help button, description of17 help, using20

hold

and resuming calls 26 and switching calls27 and transferring28 using26

I

icons

for call states 21 for lines21

iDivert description of 1

transferring calls with 28, 51 installing, Cisco Unified IP Phone12

K

keypad description of 18

L

language (locale) settings 57 line buttons, identifying17 lines

and call states 21 and using BLF40 description of21 icons21

viewing 19

M

Meet-Meconferences31, 33 menus, using22

messages

indicator for 43, 51 listeningto 51

messages button, description of 17

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

71

missed calls, records of 45 multiple calls, handling27 mute button, description of18 mute, using27

N

navigation button, description of 18 network configuration data, locating64

O

on-hookdialing23 online help, using20

P

PAB 46

Personal Address Book

See PAB 48

Personal Address Book (PAB) dialing from 25

phone lines buttons for 17 description of21 viewing19

phone screen

adjusting contrast of 44 changing language of44 cleaning19

features of 19 phone services

See also User Options web pages56

72

placed calls, records of 45 placing calls, options for23 privacy

and shared lines 36 using38

programmable buttons description of 17 labels for19

Q

QRT 65

QRT, using 65

Quality Reporting Tool 65

R

received calls, records of 45 redial23

Remote-in-Useicon for shared lines36 resume, using26

ringer customizing 43 indicator for 18

S

safety, warnings 2 secure calls39 security

levels of 39

making and receiving secure calls 39 verifyingnon-securecalls39

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services

changing or ending 56 service names56 subscribing to56

services button, description of 17 settings button, description of17 shared lines

and Remote-in-Useicon36 description of36

with barge 37 with privacy38

softkey buttons description of 18 labels for19

sound

See audio, quality of14 speakerphone

answering calls with 25 button, identifying 18 hanging up with 26 mode 41

speed dial 34

buttons, identifying 17 labels19

using 24

status data, locating 64 status line, viewing19 switching calls27

T

Tabs, phone and feature 19 TABSynch55

TAPS, using 13

text, entering on phone 22

Tool for Auto-RegisteredPhones Support13 transferring, options for28

troubleshooting 64

See also QRT 64

U

URL dialing mode 46 User Options web pages

subscribing and unsubscribing to phone services 56

V

voice message indicator 51 voice message service51

volume button, description of 18

W

warnings, safety 2 web-basedservices

See User Options web pages56 WebDialer24

Cisco Unified IP Phone 7961G/7961G-GEand7941G/7941G-GEfor Cisco Unified CallManager 5.0 (SIP)

73

74

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Corporate Headquarters

European Headquarters

Americas Headquarters

Asia Pacific Headquarters

Cisco Systems, Inc.

Cisco Systems International BV

Cisco Systems, Inc.

Cisco Systems, Inc.

170 West Tasman Drive

Haarlerbergpark

170 West Tasman Drive

168 Robinson Road

San Jose, CA 95134-1706

Haarlerbergweg 13-19

San Jose, CA 95134-1706

#28-01Capital Tower

USA

 

1101 CH Amsterdam

USA

 

Singapore 068912

www.cisco.com

The Netherlands

www.cisco.com

www.cisco.com

 

Tel:

408 526-4000

www-europe.cisco.com

Tel:

408 526-7660

Tel:

+65 6317

7777

 

800 553-NETS(6387)

Tel:

31 0 20 357 1000

Fax:

408 527-0883

Fax:

+65 6317

7799

Fax:

408 526-4100

Fax:

31 0 20 357 1100

 

 

 

 

 

Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the

C i s c o W e b s i t e a t w w w . c i s c o . c o m / g o / o f f i c e s

Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Denmark • Dubai, UAE Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX,Post-Routing,Pre-Routing,ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

© 2006 Cisco Systems, Inc. All rights reserved.

The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.

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