Cisco Systems 6921 User Manual

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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for

Cisco Unified Communications Manager 7.1 (SCCP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 527-0883

Common Phone Tasks

Place a call	Go off-hook before or
	after dialing a number.

Redial a number	Press Redial.

Switch to handset	Pick up the handset.
during a call

Switch to speaker or	Press	or	,
headset during a call	then hang up the handset.

Mute and un-mute a	Press	.
call

View call history	Press	> Call
	History.

Hold and resume a	Press	, to hold.
call	Press Resume to resume
	the held call.

Transfer a call to new	Press	, enter the
number	number, then press it
	again.

Place an intercom	Press the Intercom button,
call	then enter a number if
	necessary. Speak after you
	hear the tone.

Start a standard	Press	, dial the
conference call	participant, then press it
	again.

Silence the ring for an	Press the Volume button
incoming call	down once.

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

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QUICK REFERENCE

Cisco Unified IP Phone 6921, 6941, and 6961 for Cisco Unified Communications Manager 7.1 (SCCP)

Softkeys

Phone Screen Icons

Buttons

Common Phone Tasks

Softkeys

All Calls	Lists all missed, placed, and
	received calls.

Answer	Answer a call.

Apply	Confirm a ringtone selection.

Call	Initiate a call.

Callback	Receive notification when a busy
	extension becomes available.

Cancel	Cancel an action or exit a screen
	without applying changes.

Clear	Clear all values.

Delete	Delete an entry from Call History.

Del Call	Delete a call from Call History.

Details	Opens the Details for a multiparty
	call in the Missed, Placed, and
	Received Call records.

Dial	Dial a selected number.

Divert	Send or redirect a call to voicemail
	or to a predetermined phone
	number.

Edit	Modify a name or email address.

EditDial	Modify a number.

Exit	Return to the previous screen.

Fwd	Setup/cancel call forwarding.
All/Fwd
OFF

GPickup	Answer a call that is ringing in
	another group or on another line.

Log Out	Sign out of Personal Directory.

Meet Me	Host a Meet Me conference call.

Missed	Open the record of missed calls.

more	Display additional softkeys.

New Call	Make a new call.

OK	Confirm a selection.

OPickup	Answer a call that is ringing in an
	associated group.

Park	Store a call.

Play	Play ringtone.

PickUp	Answer a call that is ringing on
	another phone in your group.

Redial	Redial the most recently dialed
	number.

Remove	Remove a conference participant
	or an entry.

Resume	Resume a call on hold.

Save	Save the chosen settings.

Search	Search for a directory listing.

Select	Select the highlighted option.

Set	Set a ringtone.

Submit	Enter user information.

Swap	Toggle between two existing calls.

Update	Update an entry in Personal
	Directory.

>>Move through entered characters.

Backspace to delete characters.

Back.

Phone Screen Icons

Off-hook

On-hook

Connected call

Incoming call

Missed call

Received call

Placed call

Call on hold

Feature Icons

(If available on your phone)

Message waiting

Shared line in use

Speed dial line

Line Status indicator–monitored line is in-use

Line Status indicator–monitored line is idle

Line Status indicator–monitored line is ringing (Call Pickup only)

Line Status indicator-monitored line is in do not disturb (DND)

Idle intercom line

One-way intercom call (whisper)

Two-way intercom call (connected)

Buttons

Applications

Contacts

Messages

Transfer

Hold

Conference

Volume

Speakerphone

Mute

Headset

Navigation bar and Select button

For the Cisco Unified IP Phone Quick Start Guides, go to this URL: http://www.cisco.com/en/US/products/ps10326/ products_user_guide_list.html

Your Phone 1

Cisco Unified IP Phone 6921 1

Phone Connections 1

Buttons and Hardware 3

Phone Screen 5

Footstand 5

Higher Viewing Angle 7

Lower Viewing Angle 8

Handset Rest 9

Cisco Unified IP Phone 6941 10

Phone Connections 10

Buttons and Hardware 12

Phone Screen 15

Footstand 15

Higher Viewing Angle 17

Lower Viewing Angle 18

Handset Rest 19

Cisco Unified IP Phone 6961 20

Phone Connections 20

Buttons and Hardware 22

Phone Screen 24

Footstand 24

Higher Viewing Angle 26

Lower Viewing Angle 27

Handset Rest 28

Applications 29

Phone Applications 29

Call History 29

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View Call History						30
View Call Record Details								30
Filter Call History						30
Dial From Call History							30
Clear Call History						31
Delete Call Record From Call History										31
Preferences			32
Ring Tones				32
Contrast			32
Services		33
Access Services						33
Phone Information					33
View Phone Information 33
Administrator Settings 34
Contacts	35
Phone Contacts			35
Corporate Directory						35
Search for and Dial a Contact									35
Search for and Dial a Contact While on a Call 36
Personal Directory					36
Personal Directory Options								37
Fast-Dial Codes with Personal Directory 39
Messages		40
Voice Messages			40
Personalize Your Voicemail							40
Check for Voice Messages							40
Listen to Voice Messages							41
Calling Features				42
Feature Buttons and Softkeys							42
Auto Answer		43
Auto Answer with Your Headset									43
Auto Answer with Your Speakerphone										43
Call Back	43
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Set up a Call Back Notification	44
Call Forward All 44
Forward Calls on a Primary Line	45
Call Park 45
Park and Retrieve a Call Using Park 46
Park and Retrieve a Call Using Assisted Directed Call Park		46
Park and Retrieve a Call Using Manual Directed Call Park		46

Call Pickup 47

Answer a Call Using Pickup 47

Answer a Call Using Group Pickup and a Group Pickup Number 47

Answer a Call Using Group Pickup and a Phone Number			48
Answer a Call Using Other Pickup 48
Call Waiting 48
Respond to a Call Waiting Notification		48
Codes 49
Place a Call Using a Client Matter Code		49
Place a Call Using a Forced Authorization Code 49
Conference 49
Add Another Party to Your Call to Create a Conference			50
Combine Calls Across Lines to Create a Conference 50
Swap Between Calls Before Completing a Conference			50
End a Conference 50
View Conference Participants 50
Remove Conference Participants 50
Divert 51
Divert a Call	51
Do Not Disturb	51

Turn DND On and Off 51

Extension Mobility 52

Enable Extension Mobility 52

Fast Dial 52

Place a Call with a Fast-Dial Button 52

Hold 53

Hold and Resume a Call 53

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

Swap Between Held and Active Calls on Multiple Lines 53

Put a Call on Hold by Answering a New Call on Another Line 53

Determine if a Shared Line is on Hold 53

Hold Reversion			53
Respond to a Hold Reversion Notification 54
Hunt Groups		54
Sign In and Out of a Hunt Group 54
Intercom	54
Place an Intercom Call				54
Receive an Intercom Call					55
Line Status		55
Line Status Indicators				55
Malicious Call Identification					56
Trace a Suspicious Call					56
Meet Me	56
Host a Meet-Me Conference						56
Join a Meet-Me Conference						56
Mobile Connect			57

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 57 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 57

Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 58

Mute 58

Mute Your Phone 58

On-hook Dialing 58

Dial a Number On-hook 58

Privacy 58

Enable Privacy on a Shared Line 59

Quality Reporting Tool 59

Report Problems on Your Phone 59

Redial 59

Redial a Number 59

Shared Lines 60
Speed Dial 60
Place a Call with a Speed-Dial Button	61
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Place a Call with a Speed-Dial Code	61
Transfer 61
Transfer a Call to Another Number	61
Use Direct Transfer to Connect Calls Across Lines		62
Swap Between Calls Before Completing a Transfer		62
Web Dialer 62
Use Web Dialer with Cisco Directory 62
Use Web Dialer with Another Online Corporate Directory			62
Set Up, View, or Change Web Dialer Preferences		63
Sign Out of Web Dialer 63
User Options 64
User Options Web Pages 64
Sign In and Out of User Options Web Pages 64
Device 65
Select a Device From the User Options Web Pages		65
Customize Do Not Disturb Options	65
Line Settings 66
Set Up Call Forwarding Per Line	66
Change the Voice Message Indicator Setting Per Line			66
Change the Audible Voice Message Indicator Setting Per Line 67

Change the Ring Settings Per Line 67
Change or Create a Line Text Label for Your Phone Display			67
Speed Dial on the Web 68
Set Up Speed-Dial Buttons		68
Set Up Speed-Dial Codes		68
Phone Services 68
Subscribe to a Service	69
Search for Services 69
Change or End Services	69
Change a Service Name	70
Add a Service to an Available Programmable Feature Button			70

User Settings 70

Change Your Browser Password 70

Change Your PIN 71

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Change the Language for Your User Options Web Pages 71

Change the Language for Your Phone Display 71

Directory 71
Personal Address Book 72
Add a New PAB Entry	72
Search for a PAB Entry	72
Edit a PAB Entry 72
Delete a PAB Entry 72
Assign a Feature Button for Personal Address Book 72
Fast Dials 73
Assign a Feature Button for Fast Dial		73
Assign a Fast Dial Code to a PAB Entry		73

Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74

Search for a Fast Dial Entry			74
Edit a Fast Dial Phone Number				74
Delete a PAB Entry		74
Mobility Settings	75
Add a New Remote Destination				75
Create an Access List 76
Plugins 76
Access Plugins 76
FAQs and Troubleshooting			77
Frequently Asked Questions 77
Troubleshooting Tips		77
Conference 77
Personal Directory		78
Shared Lines	78
User Options	79

Product Safety, Security, Accessibility, and Related Information 80

Safety and Performance Information 80

Power Outage 80

External Devices 80

Cisco Product Security 81

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Accessibility Features	81
Hearing Impaired Accessibility Features		81
Vision Impaired and Blind Accessibility Features 85
Mobility Impaired Accessibility Features		87
Additional Information	90

Warranty 91

Cisco One-Year Limited Hardware Warranty Terms 91

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Your Phone

Cisco Unified IP Phone 6921

The Cisco Unified IP Phone 6921 provides these features:

•Phone connections

•Buttons and hardware

•Phone screen

•Footstand

•Handset rest

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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1	DC adaptor port (DC48V).	5	Access port (10/100 PC) connection.

2	AC-to-DC power supply (optional).	6	Handset connection.

3	AC power wall plug (optional).	7	Analog headset connection (optional).

4	Network port (10/100 SW)
	connection. IEEE 802.3af power
	enabled.

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Your Phone

Buttons and Hardware

1	2	3	1
/.@	ABC	DEF	1

			8
4	5	6	2
GHI	JKL	MNO
7	8	9	9
PQRS	TUV	WXYZ	9
	0		10
			10
			192525
12	11

1	Handset light strip	Indicates an incoming call (flashing red) or new voice message (steady
		red).

2	Phone screen	Shows information about your phone such as directory number, active
		call and line status, softkey options, speed dials, placed calls, and
		phone menu listings.

3	Softkey buttons	Depending on how your system administrator sets up the phone,
		enable softkey options displayed on your phone screen.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

4	Transfer button			Transfers a call.

5	Conference button			Creates a conference call.

6	Hold button			Places an active call on hold.

7	Navigation bar and			The Navigation bar allows you to scroll through menus and highlight
	Select button			items. When phone is on-hook, displays phone numbers from your
				Placed Call listing (up arrow) or your speed dials (down arrow).
				The Select button (in the middle of the Navigation bar) allows you to
				select a highlighted item.

8	Line 1 and Line 2			Line 1 selects the primary phone line.
	buttons			Depending on how your system administrator sets up the phone, Line

		1	2	2 may provide access to:
		1	2	2 may provide access to:
				•	Secondary phone line
				• Speed-dial number (speed-dial button)
				• Web-based service (for example, a Personal Address Book button)
				Buttons illuminate to indicate status:
				•	Green, steady—Active call
				•	Green, flashing—Held call
				• Amber, flashing—Incoming call or reverting call
				• Red, steady—Remote line in use (shared line)
				• Red, flashing—Remote line on hold

9	Headset button			Toggles the headset on or off. When the headset is on, the button is lit.

10	Speakerphone button			Toggles the speakerphone on or off. When the speakerphone is on, the
				button is lit.

11	Keypad			Allows you to dial phone numbers, enter letters, and select menu items
				(by entering the item number).

12	Mute button			Toggles the microphone on or off. When the microphone is muted, the
				button is lit.

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	Your Phone

13 Volume button	Controls the handset, headset, and speakerphone volume (off-hook)
	and the ringer volume (on-hook).

14	Messages button	Auto-dials your voicemail system (varies by system).

15	Applications button	Opens/closes the Applications menu. Use it to access call history, user
		preferences, phone settings, and phone model information.

16	Contacts button	Opens/closes the Directories menu. Use it to access personal and
		corporate directories.

17	Handset	Phone handset.

Phone Screen

1	Header	Displays date, time, and directory number.

2	Line details and other phone	During a call, displays details for the active line. If not on a
	information	call, displays line text label and other information such as
		placed calls, speed dials, and phone menu listings.

3	Softkey labels	Display softkeys for available features or actions.

Footstand

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

CISCO

		194407

1	Footstand slots for a higher viewing angle	2	Footstand slots for a lower viewing angle

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Your Phone

Higher Viewing Angle

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

Lower Viewing Angle

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Your Phone

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.

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1Remove the handset from the cradle and pull the plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.

4Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)