Cisco Systems 509G User Manual

USER GUIDE

Cisco Small Business Pro

SPA 500 Series IP Phones

Models 501G, 502G, 504G, 508G, and 509G

CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Pulse, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, and Flip Gift Card are service marks; and Access Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Fast Step, Follow Me Browsing, FormShare, GainMaker, GigaDrive, HomeLink, iLYNX, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, Laser Link, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0908R)

© 2009 Cisco Systems, Inc. All rights reserved.

OL-19750-02

Contents

Chapter 1: Getting Started	1
About This Document	1
Overview of the Cisco Small Business Pro IP Phones	3
Understanding Your Phone’s Lines and Buttons	4
Phone Components	4
Softkey Buttons	6
Using Keypad Shortcuts	8
Cisco SPA 500S Attendant Console	9
Caring for Your Phone	10

Chapter 2: Installing Your Phone	11
Before You Begin	12
Phone Connections	12
Connecting the Handset	13
Installing the Stand (Optional)	13
Mounting the Phone to the Wall (Optional)	14
Reversing the Handset Retention Tab	18
Connecting the Power	19
Connecting Your Phone to the Network	20
Connecting the Phone to the Wireless Network	20
Connecting a PC to Your Phone (Optional)	21
Connecting Wired and Wireless Headsets (Optional)	21
Verifying Phone Startup	22
Upgrading Your Phone’s Firmware	23
Determining Your Current Firmware Version	23
Download the Firmware	24
Get Your Phone’s IP Address	24
Install the Firmware	25

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Chapter 3: Using Basic Phone Functions	26
Using Phone Hardware and Accessories	27
Using the Speakerphone	27
Using the Headset with Your IP Phone	27
Switching Between the Handset/Headset/Speakerphone During a Call	27
Sending Audio to the Phone Speaker	27
Choosing Your Preferred Audio Device	28
Adjusting Call Volume and Muting	29
Adjusting Call Volume	29
Adjusting the Ringer Volume	29
Using Mute	29
Placing or Answering a Call	29
Using Dial Assistance	30
Putting a Call on Hold	30
Resuming a Call	31
Ending a Call	31
Transferring Calls	31
Performing an Attended Transfer	32
Performing an Unattended (Blind) Transfer	32
Transferring a Held Call to an Active Call	33
Redialing	33
Viewing and Returning Missed Calls	34
Turning the Missed Calls Shortcut On and Off	35
Forwarding Calls	35
Forwarding All Calls	36
Forwarding Calls When Your Phone is Busy	36
Forwarding Calls When You Don’t Answer the Phone	37
Delaying Call Forwarding When You Don’t Answer the Phone	37
Stopping Call Forwarding	38

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Setting Do Not Disturb	38
Activating Do Not Disturb	38
Deactivating Do Not Disturb	39
Turning Call Waiting On and Off	39
Picking Up a Call	40
Parking a Call	41
Placing a Three-Way Conference Call	42
Conferencing a Held Call with an Active Call	43
Using the Phone Directories	44
Using Your Personal Directory	44
Using the Corporate Directory	45
Using the Call History Lists	46
Viewing the Call History Lists	46
Calling from the Call History Lists	47
Deleting a Number from the Call History Lists	47
Saving a Call History List Number to Your Directory	47
Setting or Changing a Phone Password	48
Accessing Voicemail	48
Chapter 4: Using Advanced Phone Features	49
Configuring Privacy and Security Features	50
Blocking Caller ID	50
Blocking Anonymous Calls	50
Using Secure Call	51
Enabling Dial Assistance	52
Creating Speed Dials	52
Creating Speed Dials on Unused Line Buttons	53
Creating Numerical Speed Dials	53
Using Speed Dials	54
Using the Paging Feature	54
Paging Another Phone	55
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Paging a Group of Phones	55
Configuring Auto Answer	55
Monitoring/Accessing Another Phone from Your Phone	55
Customizing Your LCD Screen	56
Changing the LCD Screen Contrast	56
Changing the Screen Backlight Settings	57
Configuring the Phone Screen Saver	57
Turning on the Screen Saver	59
Using Ring Tones	59
Changing Your Ring Tone	59
Configuring Date and Time Parameters on Your Phone	60
Setting Your Phone’s Date and Time	60
Using Star Codes	60
Using the Interactive Voice Response Menu on the Cisco SPA 501G	62
Advanced Procedures for Technical Support Personnel	65
Rebooting Your Phone	66

Chapter 5: Using the Web Interface	67
Logging in to the Web Interface	68
Setting Do Not Disturb	69
Configuring Call Forwarding	69
Configuring Call Waiting	70
Blocking Caller ID	71
Blocking Anonymous Calls	71
Using Your Personal Directory	72
Viewing Call History Lists	72
Creating Speed Dials	73
Accepting Text Messages	73
Adjusting Audio Volume	74
Changing the LCD Contrast	75

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Configuring the Phone Screen Saver

75

Chapter 6: Using the Cisco SPA 500S Attendant Console	77
Connecting the Cisco SPA 500S Attendant Console to the IP Phone	78
Connecting a Single Cisco SPA 500S	79
Connecting a Second Cisco SPA 500S	83
Configuring the Cisco SPA 500S	85
Using the Cisco SPA 500S	86
Monitoring the Cisco SPA 500S	86
Appendix A: Where to Go From Here	87

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1

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. It contains the following sections:

•About This Document, page 1

•Overview of the Cisco Small Business Pro IP Phones, page 3

•Understanding Your Phone’s Lines and Buttons, page 4

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone.

NOTE The Cisco Small Business Pro IP Phone features vary, depending on the type of call control system that you are using. This document describes using the Cisco Small Business Pro IP Phones with a SIP phone system, such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system. If you are using your Cisco Small Business Pro IP Phone with a Cisco Unified Communications 500 Series, see the

Cisco Unified Communications Manager Express for Cisco Small Business Pro IP Phone SPA 50X (SPCP) User Guide.

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Getting Started	1
About This Document

Organization

This table describes the contents of each chapter in this document.

	Title	Description
Chapter 1	Getting Started	A description of this book
		and an overview of the Cisco
		Small Business Pro IP
		Phones.
Chapter 2	Installing Your Phone	How to connect and install
		your phone.
Chapter 3	Using Basic Phone	How to perform basic phone
	Functions	tasks, such as placing and
		answering calls, transferring
		calls, setting up call
		forwarding, and picking up
		calls.
Chapter 4	Using Advanced Phone	How to perform advanced
	Features	phone tasks, such as
		configuring privacy and
		security features, speed
		dials, paging, and ring tones.
Chapter 5	Using the Web Interface	How to log in to and use the
		phone’s web user interface.
Chapter 6	Using the Cisco SPA 500S	How to use the Cisco SPA
	Attendant Console	500S.
Appendix A	Where to Go From Here	Lists of and links to related
		documentation.

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Getting Started	1
Overview of the Cisco Small Business Pro IP Phones

Overview of the Cisco Small Business Pro IP Phones

The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small Business Pro IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The following table shows the Cisco Small Business Pro IP Phones covered in this document and their respective features:

	SPA 501G	SPA 502G	SPA 504G	SPA 508G		SPA 509G
Screen
	Paper labels	128 X 64 monochrome LCD with backlight
Lines	8	1	4	8		12
Softkeys	4 fixed	4 dynamic
	(redial,
	cancel,
	conference,
	and transfer)
Navigation	None	Four-way navigation key
Button

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Understanding Your Phone’s Lines and Buttons

Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

Figure 1 Phone Components

The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones” section on page 3.

Numbered objects in the photo are explained in the following table.

#	Phone Feature	Description
1	Handset	Pick up to place or answer a call.
2	Message Waiting	Displays solid red when you have a new voice mail
	Indicator	message. Flashes red during an incoming call.

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Understanding Your Phone’s Lines and Buttons
#		Phone Feature	Description
3		LCD Screen	Displays date and time, phone station name, line
			extensions, and softkey options. (Not available on the
			Cisco SPA 501G.)
4		Line keys	Indicates phone line status. (Not available on the Cisco
			SPA 502G.)
			When lit:
			Green: Line is idle.
			Red (steady): Line is active or in use.
			Red (blinking): Line is on hold.
			Orange: Line is unregistered (cannot be used).
			These keys can also be programmed by your phone
			system administrator to perform functions such as
			speed dial, call pickup, or monitoring an extension.
5		Softkey buttons	Press a softkey button to perform the action shown on
			the label on the LCD screen above.
			Note: The Cisco SPA 501G has the following four
			buttons:
			Redial—Dials the last number called.
			Cancel—Cancels an action (such as a transfer).
			Conference—While on a call, press to start a
			conference call and dial another number. After
			the second party answers, press Conference
			again to create the conference.
			Transfer—Transfers a call. See the “Transferring
			Calls” section on page 31.
6		Navigation button	Press an arrow key to scroll left, right, up, or down
			through items shown on the LCD screen. (Not available
			on the Cisco SPA 501G.)
7		Messages button	Press to access voice mail (must be set up by your
			phone system administrator).
8		Hold button	Press to place a call on hold.

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Understanding Your Phone’s Lines and Buttons

#	Phone Feature	Description
9	Setup button	Press to access a menu to configure features and
		preferences (such as your directory and speed dials),
		access your call history, and set up functions (such as
		call forwarding).
		For the Cisco SPA 501G, accesses the Interactive Voice
		Response menu, which allows you to perform tasks like
		getting the IP address of the phone. See the User Guide
		documents on Cisco.com for more information. (See the
		list of links at the end of this document.)
10	Mute button	Press to mute or unmute the phone. When phone is
		muted, the button glows red. A flashing mute button
		indicates the network connection cannot be found.
11	Volume button	Press + to increase the volume and - to lower the volume
		of the handset, headset, speaker (when the handset is
		off the phone, or ringer volume (when the handset is on
		the phone).
12	Headset button	Push to turn the headset on or off. When the headset is
		on, the button glows green.
13	Speaker button	Push to turn the speaker on or off. When the speaker is
		on, the button glows green.
14	Keypad	Use to dial phone numbers, enter letters, and choose
		menu items.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.

Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.

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Understanding Your Phone’s Lines and Buttons

Button	Function
<< or >>	Move left or right through an entry without deleting characters.
activ	Activates screen saver mode.
add	Add an entry.
bXfer	Performs a blind call transfer (transferring a call without speaking to the
	party to whom you are transferring the call.)
cancel	Cancels any changes you have made (press before ok or save).
cfwd	Forwards all calls coming to your phone to a specified number.
-cfwd	Clears call forwarding.
conf	Initiates a conference call.
confLx	Conferences active lines on the phone together.
delChr	Deletes the last number or letter.
delete	Deletes an entire item (for example, a number from the Call History list).
dial	Dials a number.
dir	Provides access to phone directories.
dnd	Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd	Clears Do Not Disturb.
edit	Opens an item so that you can edit numbers or letters, or enable or
	disable a feature.
grPick	Allows you to answer a call ringing on an extension by discovering the
	number of the ringing extension.
ignore	Ignores an incoming call.
lcr	Dials the Last Call Received.
miss	Shows the Missed Calls list.
park	Puts a call on hold at a designated “park” number. The call is parked on
	the line until you unpark it or the caller disconnects. Must be configured
	by your phone system administrator.

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Understanding Your Phone’s Lines and Buttons

Button	Function
pickup	Allows you to answer a call ringing on another extension by entering the
	extension number.
phold	Puts a call on hold on an active shared line.
redial	Displays a list of recently dialed numbers.
resume	Resumes a call that is on hold.
save	Saves your changes.
select	Selects the highlighted item on the LCD screen.
starcode	Allows you to enter a star code. See “Using Star Codes,” on page 60.
unpark	Resumes a parked call.
xfer	Performs a call transfer.
xferLx	Transfers an active line on the phone to a called number.
y/n	Enters a submenu and when pressed, toggles between Yes or No to
	enable or disable an option.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 501G.)

For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial 9.

The IP address is displayed on the Network screen.

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Getting Started	1
Cisco SPA 500S Attendant Console

NOTE Menus and options vary depending on phone model.

Cisco SPA 500S Attendant Console

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Getting Started	1
Caring for Your Phone

The Cisco SPA 500S is a 32-button attendant console for the Cisco Small Business Pro IP phones, providing 32 three-color (red, green, and amber) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The Cisco SPA 500S attaches to the IP phone with the attachment arm provided (not shown). It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines. For more information on the Cisco SPA 500S, see Chapter 6, “Using the Cisco SPA 500S Attendant

Console.”

Caring for Your Phone

The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

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Installing Your Phone

This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections:

•Before You Begin, page 12

•Phone Connections, page 12

•Connecting the Handset, page 13

•Installing the Stand (Optional), page 13

•Mounting the Phone to the Wall (Optional), page 14

•Connecting the Power, page 19

•Connecting Your Phone to the Network, page 20

•Connecting a PC to Your Phone (Optional), page 21

•Connecting Wired and Wireless Headsets (Optional), page 21

•Verifying Phone Startup, page 22

•Upgrading Your Phone’s Firmware, page 23

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Installing Your Phone	2
Before You Begin

Before You Begin

Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

NOTE The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S Attendant Console that works with the IP phones. It is not for use as a telephone line port.

!

CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”

Phone Connections

The following photo shows where you need to connect parts of the phone.

Figure 1 Phone Connections

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Installing Your Phone	2
Connecting the Handset

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

!

CAUTION Do not insert a telephone line cord into the auxiliary port.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol.

STEP 3 (Optional) Route the phone cord through the cable slot.

STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).

Installing the Stand (Optional)

NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a Cisco SPA 500S attendant console, attach the console before attaching the desk stand.

STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.

STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force.

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Installing Your Phone	2
Mounting the Phone to the Wall (Optional)

Mounting the Phone to the Wall (Optional)

To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

Figure 2 MB100 Wall Mount Kit

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Installing Your Phone		2
Mounting the Phone to the Wall (Optional)

STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base.

STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation.

STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.

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Installing Your Phone	2
Mounting the Phone to the Wall (Optional)

STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.

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Installing Your Phone	2
Mounting the Phone to the Wall (Optional)

Plug in the Ethernet and power cables.

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Installing Your Phone	2
Mounting the Phone to the Wall (Optional)

STEP 5 Hang onto screws mounted in the wall.

Reversing the Handset Retention Tab

If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle.

STEP 1 Push the latch in.

STEP 2 Slide the retention tab up until it detaches from the phone.

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Installing Your Phone	2
Connecting the Power

STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot in the handset when the handset is placed onto the cradle.

Connecting the Power

If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body.

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Installing Your Phone	2
Connecting Your Phone to the Network

Connecting Your Phone to the Network

If you are using an Ethernet connection:

STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW.”

STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.

Connecting the Phone to the Wireless Network

You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network.

NOTE This procedure requires the optional Cisco SPA 9000 Voice System IP Phone PA100 power adapter to provide power to the WBP54G.

To connect your phone to the Cisco WBP54G:

STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the

Wireless-G Bridge for Phone Adapters Quick Installation Guide, available on cisco.com. See Appendix A, “Where to Go From Here,” for a list of documents and locations.

STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the back of the IP phone base station into the slot marked “SW.” See the “Phone Connections” graphic.

STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.

STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.

STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.

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Installing Your Phone	2
Connecting a PC to Your Phone (Optional)

Connecting a PC to Your Phone (Optional)

To connect a PC to your phone (optional):

STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (not provided) to the PC port on the back of the phone body. See the

“Phone Connections” graphic.

STEP 2 Connect the other end of the Ethernet cable to the network port on your PC.

Connecting Wired and Wireless Headsets (Optional)

The IP phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites:

http://www.plantronics.com

http://www.jabra.com

Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information. In general, to connect a headset:

•Wireless—Connect the headset’s telephone cord into the telephone port on the back of the IP Phone.

•Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic:

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Installing Your Phone	2
Verifying Phone Startup

Verifying Phone Startup

After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network”. All of the lights on the phone will flash.

After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should glow green (on models with phone line keys).

On models with screens, the phone displays the standard menu for the phone. The date, name and number of the phone display on the top line of the LCD screen. At the bottom of the LCD screen, softkeys are displayed over their associated soft buttons.

On models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should hear a dial tone when picking up the handset or pressing the speakerphone button.

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