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Cisco Wide Area Virtualization

Engine 274 and 474 Hardware

Installation Guide

November 2008

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706USAhttp://www.cisco.com Tel: 408526-4000

800 553-NETS(6387) Fax: 408527-0883

Text Part Number: OL-17739-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequencyenergy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequencyenergy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

Turn the television or radio antenna until the interference stops.

Move the equipment to one side or the other of the television or radio.

Move the equipment farther away from the television or radio.

Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMEDSUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the

Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0809R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

This document may reproduce requested material from HP. Copyright 2007 Hewlett-PackardDevelopment Company, L.P. Reproduced with Permission.

Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide

© 2008 Cisco Systems, Inc. All rights reserved.

C O N T E N T S

 

 

Preface ix

 

 

 

 

Introducing the Cisco Wide Area Virtualization Engine

 

C H A P T E R

1

1-1

 

 

Supported Products

1-1

 

 

 

Hardware Features

1-2

 

 

 

Front Panel Controls and LEDs 1-2

 

 

 

Location of Ports and Connectors 1-3

 

 

 

Preparing to Install the Wide Area Virtualization Engine

 

C H A P T E R

2

2-1

 

 

Safety Warnings 2-1

 

 

 

Safety Guidelines

2-4

 

 

General Precautions

2-4

 

 

System Reliability Considerations 2-6

 

 

Protecting Against Electrostatic Discharge

2-7

 

Installing the Wide Area Virtualization Engine

 

C H A P T E R 3

3-1

 

Installing the WAVE Appliance on a Tabletop

3-2

 

Installing the WAVE Appliance on a Wall 3-2

 

 

Installing the WAVE Appliance in an Equipment Rack 3-5

 

Rack-Mounting Considerations 3-5

 

 

Rack Requirements

3-6

 

 

Connecting Cables 3-6

 

 

 

 

Connecting Power and Booting the System

3-6

 

 

 

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Contents

Checking the LEDs 3-7

Removing or Replacing a WAVE Appliance 3-7

C H A P T E R

4

WAVE Inline Network Adapter 4-1

 

 

 

Inline Network Adapter Description 4-1

 

 

 

Ports and LED Indicators

4-3

 

 

 

Inline Network Adapter Cabling Requirements

4-4

 

 

Installation Scenarios and Cabling Examples for Fast Ethernet Connections 4-7

 

 

Troubleshooting the System Hardware 5-1

 

C H A P T E R

5

 

 

 

Identifying System Problems 5-2

 

 

 

Checking Connections and Switches 5-3

 

 

 

Troubleshooting the Ethernet Controller 5-4

 

 

 

Network Connection Problems 5-4

 

 

 

Ethernet Controller Troubleshooting Chart

5-5

 

 

Undetermined Problems

5-6

 

 

 

Problem-Solving Tips 5-7

 

 

 

 

Symptoms and Solutions

5-8

 

 

 

Power-On Self Test (POST) 5-12

 

 

 

POST Overview 5-12

 

 

 

 

POST Numeric Codes and Text Messages

5-13

 

 

Interpreting POST Diagnostic Front Panel LEDs and Beep Codes 5-16

 

 

Wide Area Virtualization Engine Hardware Specifications A-1

A P P E N D I X

A

 

 

Appliance Specifications

A-1

 

Inline Adapter Specifications A-4

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A P P E N D I X B

Maintaining the Wide Area Virtualization Engine B-1

 

Maintaining Your Site Environment

B-1

 

Temperature B-2

 

 

 

 

Humidity

B-3

 

 

 

 

Altitude

B-3

 

 

 

 

Dust and Particles

B-4

 

 

 

Corrosion

B-4

 

 

 

 

Electrostatic Discharge B-4

 

 

 

Electromagnetic and Radio Frequency Interference B-5

 

Magnetism B-5

 

 

 

 

Shock and Vibration B-6

 

 

 

Power Source Interruptions

B-6

 

 

Using Power Protection Devices

B-7

 

 

Surge Protectors

B-7

 

 

 

Line Conditioners

B-8

 

 

 

Uninterruptible Power Supplies

B-8

I N D E X

 

 

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Preface

This preface describes the purpose of the Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide, who should read it, how it is organized, and its document conventions.

This preface contains the following sections:

Purpose, page ix

Audience, page x

Organization, page x

Conventions, page xi

Related Documentation, page xviii

Obtaining Documentation, Obtaining Support, and Security Guidelines, page xix

Purpose

This installation guide explains how to prepare your site for installation, how to install a Wide Area Virtualization Engine (WAVE) appliance, and how to maintain and troubleshoot the system hardware. After completing the hardware installation procedures covered in this guide, you will then use the appropriate related publications to configure your system. (See the “Related Documentation” section on page xviii.)

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Audience

To use this installation guide, you should be familiar with internetworking equipment and cabling, and have a basic knowledge of electronic circuitry and wiring practices.

To complete the installation, including the software configuration for your WAVE appliance and for the router that works with the WAVE appliance, you should be familiar with basic networking principles, router configuration, and web page protocols.

Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.Statement 1030

Organization

This guide includes the following chapters:

Chapter

Title

Description

 

 

 

Chapter 1

Introducing the Cisco Wide

Describes the physical properties

 

Area Virtualization Engine

and provides a functional overview

 

 

of the Cisco Wide Area

 

 

Virtualization Engine 274 and 474.

 

 

 

Chapter 2

Preparing to Install the Wide

Describes safety considerations

 

Area Virtualization Engine

and gives an overview of the

 

 

installation and procedures that

 

 

you should perform before the

 

 

actual installation.

 

 

 

Chapter 3

Installing the Wide Area

Describes how to install the

 

Virtualization Engine

hardware and connect the external

 

 

network interface cables.

 

 

 

Chapter 4

WAVE Inline Network

Describes the Cisco WAVE inline

 

Adapter

network adapter and how to use it.

 

 

 

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Chapter

Title

Description

 

 

 

 

 

Chapter 5

Troubleshooting the System

Describes troubleshooting

 

 

Hardware

procedures for the hardware

 

 

 

installation.

 

 

 

 

 

Appendix A

Wide Area Virtualization

Gives a summary of the hardware

 

 

Engine Hardware

features and specifications.

 

 

Specifications

 

 

 

 

 

 

Appendix B

Maintaining the Wide Area

Describes how to maintain the

 

 

Virtualization Engine

Wide Area Virtualization Engine.

 

 

 

 

 

Conventions

Command descriptions use the following conventions:

Convention

Description

 

 

boldface font

Commands and keywords are in boldface.

 

 

italic font

Variables for which you supply values are in italics.

 

 

[ ]

Elements in square brackets are optional.

 

 

{x |y |z}

Alternative keywords are grouped in braces and separated

 

by vertical bars.

 

 

[x |y |z]

Optional alternative keywords are grouped in brackets and

 

separated by vertical bars.

 

 

string

A nonquoted set of characters. Do not use quotation marks

 

around the string, or the string will include the

 

quotation marks.

 

 

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Screen examples use the following conventions:

Convention

Description

 

 

screen font

Terminal sessions and information the system displays are

 

 

in screen font.

 

 

boldface screen

Information you must enter is in boldface screen font.

font

 

 

 

italic screen

Variables for which you supply values are in italic screen

font

font.

 

 

 

^

 

The symbol ^ represents the key labeled Control—for

 

 

example, the key combination ^D in a screen display means

 

 

hold down the Control key while you press the D key.

 

 

 

<

>

Nonprinting characters, such as passwords, are in angle

 

 

brackets.

 

 

 

[

]

Default responses to system prompts are in square brackets.

 

 

!, #

An exclamation point (!) or a pound sign (#) at the

 

 

beginning of a line of code indicates a comment line.

 

 

 

Notes, cautionary statements, and safety warnings use these conventions:

Note Meansreader take note. Notes contain helpful suggestions or references to materials not contained in this manual.

Caution Meansreader be careful. You are capable of doing something that might result in equipment damage or loss of data.

 

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Warning IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Related Documentation

The WAVE appliance supports the Cisco Wide Area Application Services software (WAAS). The WAVE appliance can function as either a WAAS Central Manager or as an Application Acceleration Engine.

The Cisco WAAS software document set includes the following documents:

Release Note for Cisco Wide Area Application Services

Cisco Wide Area Application Services Command Reference

Cisco Wide Area Application Services Quick Configuration Guide

Cisco Wide Area Application Services Configuration Guide

Cisco Wide Area Application Services API Reference

Cisco WAAS Installation and Configuration Guide for Windows on a Virtual Blade

The documentation for this product also includes the following hardware-relateddocuments:

 

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Regulatory Compliance and Safety Information for the Cisco Wide Area Virtualization Engines

Obtaining Documentation, Obtaining Support, and

Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

 

 

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C H A P T E R 1

Introducing the Cisco Wide Area

Virtualization Engine

This chapter provides a basic functional overview of the Cisco Wide Area Virtualization Engine (WAVE) 274 and 474 appliances and describes the hardware, major components, and front and back panel indicators and controls.

This chapter contains the following sections:

Supported Products, page 1-1

Hardware Features, page 1-2

Note Throughout this book, references to the WAVE appliance include theWAVE-274andWAVE-474appliances, unless specifically noted otherwise.

Supported Products

The WAVE-274andWAVE-474appliances support Cisco Wide Area Application Services (WAAS) software version 4.1.1 and later releases.

 

 

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1-1

 

 

 

Chapter 1 Introducing the Cisco Wide Area Virtualization Engine

Hardware Features

Hardware Features

This section illustrates and describes the front and back panel controls, ports, and LED indicators on the WAVE-274andWAVE-474.It contains the following topics:

Front Panel Controls and LEDs, page 1-2

Location of Ports and Connectors, page 1-3

Front Panel Controls and LEDs

Figure 1-1 shows the front panel controls and LEDs.

Figure 1-1WAVE-274andWAVE-474Front Panel

1

 

Power button

3

2 USB 2.0 ports (not supported)

 

 

 

 

 

2

 

LEDs

4

CD/DVD optical drive

 

 

 

 

 

 

 

 

 

 

 

 

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Chapter 1 Introducing the Cisco Wide Area Virtualization Engine

Hardware Features

The power control button powers up and powers down the system.

Note Any USB connector can be used to connect a keyboard, and the video connector can be used to connect a monitor. The keyboard and monitor are used only during the BIOS boot process for troubleshooting purposes. After the BIOS boots, all input and output for the appliance is by way of the serial console port.

Table 1-1 describes the front panel LEDs and their functions.

Table 1-1

Front Panel LEDs

 

 

 

 

 

 

 

LED

 

Color

State

Description

 

 

 

 

 

Power-on

 

Green

On

Appliance is powered on.

 

 

 

Off

AC power is not present. Power supply or

 

 

 

 

LED has failed.

 

 

 

 

 

 

 

Red

Flashing

There is a problem with the computer and it is

 

 

 

 

displaying a diagnostic code. See the

 

 

 

 

“Troubleshooting the System Hardware”

 

 

 

 

section on page 5-1.

 

 

 

 

Hard disk drive activity

Green

Flashing

Hard disk drive is in use.

 

 

 

 

DVD-ROMdrive activity

Green

On

CD/DVD drive is in use.

 

 

 

 

 

Location of Ports and Connectors

The WAVE-274andWAVE-474appliances support one Ethernet port and one console port. This section contains the following topics:

Ethernet Port Connector, page 1-5

Console Port Serial Connector, page 1-6

Figure 1-2 shows the back panel ports and connectors.

 

 

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Warning To avoid electric shock, do not connect safetyextra-lowvoltage (SELV) circuits totelephone-networkvoltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both useRJ-45connectors. Use caution when connecting cables.Statement 1021

Figure 1-2 shows the location of the back panel connectors, andTable 1-2 describes the connector functions.

Figure 1-2Back Panel LEDs and Connectors

1

PS/2 mouse port (unused)

5

4 USB ports (unused)

 

 

 

 

2

PS/2 keyboard port (unused)

6

Ethernet port (RJ-45LAN jack)

 

 

 

 

3

Console port (RS232 serial COM1 port)

7

Inline adapter (2 ports)

 

 

 

 

4

VGA port (unused)

8

AC power connector

 

 

 

 

Note Any USB connector can be used to connect a keyboard, and the video connector can be used to connect a monitor. The keyboard and monitor are used only during the BIOS boot process for troubleshooting purposes. After the BIOS boots, all input and output for the appliance is by way of the serial console port.

 

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Table 1-2

Back Panel LEDs

 

 

 

 

 

 

 

LED

 

Color

State

Description

 

 

 

 

 

Ethernet link

 

Green

On

Active link connection on the 10BASE-T,

 

 

 

 

100BASE-TX,or1000BASE-TXinterface for

 

 

 

 

the Ethernet port.

 

 

 

 

 

Ethernet activity

 

Green

On

System is transmitting to or receiving signals

 

 

 

 

from the Ethernet LAN that is connected to the

 

 

 

 

Ethernet port.

 

 

 

 

 

Ethernet Port Connector

Connect a Category 3, 4, or 5 unshielded twisted-paircable to the Ethernet connector.100BASE-TXand1000BASE-TFast Ethernet standards require Category 5 or higher cabling. The WAVE appliance has one Ethernet connector (seeFigure 1-3).

The Ethernet controller is integrated on the system board. It provides an interface for connecting to a 10-Mbps,100-Mbps,or1-Gbpsnetwork and providesfull-duplex(FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet port in the server supports auto negotiation, the controllers detect thedata-transferrate(10BASE-T,100BASE-TX,or1000BASE-T)and duplex mode (full duplex or half duplex) of the network and automatically operate at that rate and mode. You do not have to set any jumpers or configure the controller.

Figure 1-3Ethernet Port Connector

Activity LED

 

 

 

 

 

 

 

 

 

 

 

Link LED

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(green)

 

 

 

 

 

 

 

 

 

 

 

(green)

 

 

 

 

 

 

 

 

 

 

 

 

83195

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

 

 

 

 

 

1

 

 

 

 

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Console Port Serial Connector

The WAVE-274andWAVE-474appliances have one console port (seeFigure 1-4).Use the console port serial connector to connect to a console for accessing the WAAScommand-lineinterface (CLI) or other serial device.

Figure 1-4Console Port Serial Connector

1

5

83193

6 9

Note The WAVE appliance has two serial ports on the rear panel. Be sure to connect your console cable only to the port labeled COM1 or CONSOLE.

 

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C H A P T E R 2

Preparing to Install the Wide Area

Virtualization Engine

This chapter contains important safety information that you should know before working with the WAVE appliance. Use the guidelines in this chapter to ensure your own personal safety and to help protect your appliance from potential damage.

This chapter contains the following sections:

Safety Warnings, page 2-1

Safety Guidelines, page 2-4

Note Read the Regulatory Compliance and Safety Information for the Cisco Content Networking Product Seriesdocument and the Site Preparation and Safety Guidethat came with your appliance before you begin the installation.

Safety Warnings

Before you install the WAVE appliance, observe the following safety warnings.

Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.Statement 1030

 

 

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Safety Warnings

Warning Read the installation instructions before connecting the system to the power source.Statement 1004

Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.Statement 1

Warning This unit is intended for installation in restricted access areas. A restricted access area is where access can only be gained by service personnel through the use of a special tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.Statement 37

Warning To avoid electric shock, do not connect safetyextra-lowvoltage (SELV) circuits totelephone-networkvoltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both useRJ-45connectors. Use caution when connecting cables.Statement 1021

Warning This product relies on the building’s installation forshort-circuit(overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (allcurrent-carryingconductors).Statement 13

Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.Statement 1024

Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.Statement 1001

 

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Safety Warnings

Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals.Statement 43

Warning When installing or replacing the unit, the ground connection must always be made first and disconnected last.Statement 1046

Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards.Statement 117

Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place.

Statement 1029

Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.Statement 1015

Warning Ultimate disposal of this product should be handled according to all national laws and regulations.Statement 1040

Warning Installation of the equipment must comply with local and national electrical codes.Statement 1074

 

 

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Safety Guidelines

Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006

Safety Guidelines

To reduce the risk of bodily injury, electrical shock, fire, and damage to the equipment, observe the precautions in this section.

This section contains the following topics:

General Precautions, page 2-4

System Reliability Considerations, page 2-6

Protecting Against Electrostatic Discharge, page 2-7

General Precautions

Observe the following general precautions for using and working with the WAVE appliance:

Observe and follow service markings. Do not service any Cisco product except as explained in your system documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock. Components inside these compartments should be serviced only by a trained and qualified service technician.

 

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Safety Guidelines

If any of the following conditions occur, unplug the product from the electrical outlet and replace the part or contact your customer service representative:

The power cable or plug is damaged.

An object has fallen into the product.

The product has been exposed to water.

The product has been dropped or damaged.

The product does not operate correctly when you follow the operating instructions.

Keep your system components away from radiators and heat sources. Also, do not block cooling vents.

Do not spill food or liquids on your system components, and never operate the product in a wet environment.

Do not push any objects into the openings of your system components. Doing so can cause fire or electric shock by shorting out interior components.

Use the product only with other Cisco-approvedequipment.

Allow the product to cool before removing covers or touching internal components.

Use the correct external power source. Operate the product only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service representative or local power company.

Use only approved power cables. If you have not been provided with a power cable for your WAVE appliance or for any AC-poweredoption intended for your system, purchase a power cable that is approved for use in your country. The power cable must be rated for the product and for the voltage and current marked on the product’s electrical ratings label. The voltage and current rating of the cable should be greater than the ratings marked on the product.

To help prevent electric shock, plug the system components and peripheral power cables into properly grounded electrical outlets. These cables are equipped with three-prongplugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.

 

 

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Observe power strip ratings. Make sure that the total ampere rating of all products plugged into the power strip does not exceed 80 percent of the power strip ampere ratings limit.

Do not use appliance or voltage converters or kits sold for appliances with your product.

To help protect your system components from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).

Position cables and power cords carefully; route cables and the power cord and plug so that they cannot be stepped on or tripped over. Be sure that nothing rests on your system components’ cables or power cord.

Do not modify power cables or plugs. Consult a licensed electrician or your power company for site modifications. Always follow your local or national wiring rules.

System Reliability Considerations

To help ensure proper cooling and system reliability, make sure that the following occurs:

Each of the drive bays has either a drive or a filler panel installed.

For rack configurations, make sure that space is available around the appliance to enable the cooling system to work properly. See the documentation that comes with the rack for additional information.

The appliance cover is in place during normal operation.

The air baffle cover over the microprocessors remains closed during normal operation.

The air baffle is installed between the fans and the power supply.

A removed hot-swappabledrive is replaced within 2 minutes of removal.

Cables for optional adapters are routed according to the instructions provided with the adapters.

A failed fan is replaced within 48 hours.

The appliance is powered down and the power cords are disconnected before you open the air baffle cover.

 

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Safety Guidelines

The air baffle assembly is always installed in the appliance except when you are installing or removing the components that are located under the air baffle cover.

When the air baffle assembly is installed in the appliance, the air baffle cover is always closed.

Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor.

Protecting Against Electrostatic Discharge

Static electricity can harm delicate components inside the appliance. To prevent static damage, discharge static electricity from your body before you touch any of your system’s electronic components. You can do so by touching an unpainted metal surface on the chassis.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

When unpacking a static-sensitivecomponent from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component in your system. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

When transporting a sensitive component, first place it in an antistatic container or packaging.

Handle all sensitive components in a static-safearea. If possible, use antistatic floor pads and workbench pads.

Handle the device carefully, holding it by its edges or its frame.

Do not touch solder joints, pins, or exposed printed circuitry.

Do not leave the device where others can handle and possibly damage the device.

Take additional care when handling devices during cold weather, because heating reduces indoor humidity and increases static electricity.

 

 

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C H A P T E R 3

Installing the Wide Area Virtualization

Engine

This chapter describes how to install a Wide Area Virtualization Engine (WAVE) appliance on a tabletop, on a wall, or in an equipment rack. This chapter contains the following sections:

Installing the WAVE Appliance on a Tabletop, page 3-2

Installing the WAVE Appliance on a Wall, page 3-2

Installing the WAVE Appliance in an Equipment Rack, page 3-5

Connecting Cables, page 3-6

Connecting Power and Booting the System, page 3-6

Checking the LEDs, page 3-7

Removing or Replacing a WAVE Appliance, page 3-7

Before you begin the installation, read Chapter 2, “Preparing to Install the Wide Area Virtualization Engine” and the Regulatory Compliance and Safety Information for the Cisco Wide Area Virtualization Engine 274 and 474 document.

Warning Read the installation instructions before connecting the system to the power source.Statement 1004

 

 

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Installing the WAVE Appliance on a Tabletop

Installing the WAVE Appliance on a Tabletop

When you install a WAVE appliance on a workbench or tabletop, ensure that the surface is clean and in a safe location and that you have considered the following points:

The WAVE appliance should be installed off the floor. (Dust that accumulates on the floor is drawn into the interior of the chassis by the cooling fans. Excessive dust inside the WAVE appliance can cause overtemperature conditions and component failures.)

There must be approximately 19 inches (48.26 cm) of clearance at the front and rear of the WAVE appliance for accessing network cables or equipment.

The front should be completely clear. Leave 0.4 inches (10-mm)of clearance on the sides and top of the appliance and at least 2.0 inches (50 mm) of clearance in the rear. The rear vents should be completely clear.

To install the WAVE appliance on a workbench or tabletop, follow these steps:

Step 1 Remove any debris and dust from the tabletop or workbench, as well as from the surrounding area. Also make sure that your path between the WAVE appliance and its new location is unobstructed.

Step 2 Place the chassis on the tabletop or workbench.

Step 3 Ensure that no exhaust air from other equipment will be drawn into the chassis. Also make sure that there is adequate clearance at the front and rear of the chassis.

Installing the WAVE Appliance on a Wall

You can mount the WAVE appliance on a wall or underneath a desk or workbench using the optional mounting sleeve. See Figure 3-1 on page 3-3.Make sure that you consider the location requirements as described in the“Installing the WAVE Appliance on a Tabletop” section on page 3-2.

 

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Installing the WAVE Appliance on a Wall

Figure 3-1WAVE-274andWAVE-474Appliance Mounting Sleeve

243293

To mount your WAVE appliance using the mounting sleeve, follow these steps.

Step 1 Power down the appliance before beginning the installation.

Step 2 Orient the mounting sleeve as desired and attach it to the mounting surface using the fasteners provided or other appropriate fasteners. SeeFigure 3-2 on page 3-4.

Caution Mounting surfaces vary widely. We recommend that you use the appropriate screws or other mounting solution for your type of surface. Be sure your mounting solution is properly installed to support the weight.

 

 

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Installing the WAVE Appliance on a Wall

Figure 3-2Attaching the Mounting Sleeve

243295

Step 3 Slide the WAVE appliance into the mounting sleeve as shown. SeeFigure 3-3 on page 3-4.

Figure 3-3Inserting the WAVE Appliance into the Mounting Sleeve

243294

 

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Installing the WAVE Appliance in an Equipment Rack

Installing the WAVE Appliance in an Equipment

Rack

Use the optional rackmount shelf to install your WAVE-274orWAVE-474in an equipment rack. Make sure that you follow the guidelines described in the following topics:

Rack-Mounting Considerations, page 3-5

Rack Requirements, page 3-6

Rack-MountingConsiderations

Caution

Caution

Caution

Before installing your WAVE appliance in a rack, review the following guidelines:

Ensure that the room air temperature is below 95 °F (35°C).

Do not block any air vents; usually 6 inches (15 cm) of space provides proper airflow.

Plan the device installation starting from the bottom of the rack.

Install the heaviest device in the bottom of the rack.

Do not extend more than one device out of the rack at the same time.

Remove the rack doors and side panels to provide easier access during installation.

Connect the WAVE appliance to a properly grounded outlet.

Do not overload the power outlet when installing multiple devices in the rack.

Use safe practices when lifting.

Do not place any object weighing more than 110 lb (50 kg) on top of rack-mounteddevices.

Install the appliance only in a rack cabinet with perforated doors.

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Connecting Cables

Rack Requirements

Install your WAVE appliance in a rack that meets the following requirements:

Minimum depth of 2.76 inches (70 mm) between the front mounting flange and inside of the front door.

Minimum depth of 6.18 inches (157 mm) between the rear mounting flange and inside of the rear door.

Minimum depth of 28.27 inches (718 mm) and maximum depth of 30 inches (762 mm) between the front and rear mounting flanges to support the use of the cable-managementarm.

Racks are marked in vertical increments of 1.75 inches (4.44 cm). Each increment is referred to as a rack unit (RU). A 1-RUdevice is 1.75 inches (4.44 cm) tall.

Connecting Cables

To connect cables to your WAVE appliance, follow these steps:

Step 1 Power down the appliance before connecting cables to or disconnecting any cables from the appliance.

Step 2 See the documentation that comes with your optional equipment for additional cabling instructions. It might be easier for you to route the cables before you install specific optional equipment.

Step 3 See the cable identifiers that are printed on the cables that come with the WAVE appliance and options. Use these identifiers to connect the cables to the correct connectors.

Figure 1-2 shows the locations of the input and output connectors on your appliance.

Connecting Power and Booting the System

To connect power to your system, follow these steps:

 

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Checking the LEDs

Step 1 Review the information in the “Safety Guidelines” section on page 2-4.

Step 2 Plug a power cord into the power cord receptacle on the back of the WAVE appliance.

Step 3 Connect the other end of the power cord to a power source at your installation site.

Step 4 Power up all externally connected devices.

Step 5 Press the power control button on the front of the WAVE appliance.

The system should begin booting. Once the operating system boots, you are ready to initialize the basic software configuration. (See the software configuration guide for details.)

Note While the WAVE appliance is powering up, the greenpower-onLED on the front of the WAVE appliance is on.

Checking the LEDs

When the WAVE appliance is up and running, observe the front panel LEDs (see Figure 1-1 andTable 1-1)to verify that your system is operating properly.

To troubleshoot using the LEDs, see Chapter 5, “Troubleshooting the System

Hardware.”

Removing or Replacing a WAVE Appliance

To remove a WAVE appliance from your network, power it down, disconnect the power cords and network cables, and physically remove the chassis from the rack.

The WAVE appliance is in constant communication with the router on your network. When the router notices that the WAVE appliance is no longer responding to it, the router stops sending requests to the WAVE appliance. This action is transparent to users. If other WAVE appliances are attached to the router, the router continues sending requests to the other WAVE appliances.

 

 

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Removing or Replacing a WAVE Appliance

When you remove a WAVE appliance, the pages that were cached on that device are no longer available to the router or other WAVE appliances. You might see an increase in outgoing web traffic that might have otherwise been fulfilled by the WAVE appliance that you are removing. However, after a time, the router and other WAVE appliances redistribute the load of web traffic.

If you remove the last WAVE appliance from your network, you can also disable WAVE appliance support on the router. However, this action is not necessary because leaving WAVE appliance support enabled when there are no WAVE appliances attached has no effect on the router’s performance.

To replace a WAVE appliance, remove it from the network, and then install a new WAVE appliance and configure it using the same configuration parameters (IP address and so forth) that you used for the removed WAVE appliance.

 

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C H A P T E R 4

WAVE Inline Network Adapter

This chapter describes the Cisco WAVE inline network adapter and contains the following sections:

Inline Network Adapter Description, page 4-1

Ports and LED Indicators, page 4-3

Inline Network Adapter Cabling Requirements, page 4-4

Installation Scenarios and Cabling Examples for Fast Ethernet Connections, page 4-7

For adapter specifications, see Table A-2 inAppendix A, “Wide Area

Virtualization Engine Hardware Specifications”.

Inline Network Adapter Description

The WAVE-274andWAVE-474appliances include one2-portGigabit Ethernet inline network adapter.

The Cisco WAVE inline network adapter provides inline traffic interception capability for your appliance. When you configure the WAVE appliance for inline interception mode, you can set attributes to control which interfaces are to be used over which VLANs. By default, the adapter operates on all inline-capableinterfaces and VLANs. You can configure the inline redirection feature using the WAAS CLI or the WAAS Central Manager GUI.

 

 

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Inline Network Adapter Description

Note Throughout this section, we refer to a WAVE appliance configured for inline interception mode as aWAVE inline appliance.

The WAAS software defines two new interface types: A group interface that represents an inline pair grouping and a port interface that represents the individual port. These interfaces are referred to as inlineGroup and inlinePort.

InlineGroup interfaces are numbered using the format slot/group. The slot number is the slot in which the adapter is inserted. The group number is either 0 or 1 (each adapter has 2 group pairs). The group number is displayed on the adapter label.

InlinePort interfaces are numbered slot/group/lan or slot/group/wan. The last attribute is the LAN or WAN designator.

The inline network adapter also includes an onboard programmable watchdog timer (WDT) controller that allows you to set the time to wait after a failure event, such as a power outage or a kernel crash, before the unit begins to operate in mechanical bypass mode. In mechanical bypass mode, the traffic is bridged between the LAN and WAN ports of each group. Mechanical bypass mode prevents the WAVE appliance from becoming a single point of failure and allows traffic to continue to flow between the router and the client while it passes through an unresponsive WAVE appliance without being processed.

For more information about configuring the inline network adapter, see the Cisco Wide Area Application Services Configuration Guide.

 

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Ports and LED Indicators

Ports and LED Indicators

Figure 4-1 shows the2-portinline network adapter port numbers, interface designations, and LEDs.

Figure 4-12-PortInline Network Adapter Port Numbering and LEDs

W0 L0

LINK/ACT

100

BYPASS

1000

W0 L0

234291

W0

Port WAN0; Group 0 WAN interface

L0

Port LAN0: Group 0 LAN interface

 

 

 

 

 

The inline network adapter has three LEDs that correspond to each port (the W0

 

LEDs correspond to Port W0, and the W1 LEDs correspond to Port W1).

 

Table 4-1 describes the LEDs.

Table 4-1

Inline Network Adapter LEDs

 

 

 

 

LEDs

 

State

Description

 

 

 

 

Link / Activity

 

On

The 10/100/1000BASE-Tinterface is receiving power.

 

 

 

 

 

 

Blinking

The Ethernet link is transmitting data.

 

 

 

 

100

 

On

The speed of the Ethernet connection is 100BASE-TX.

 

 

 

 

1000

 

On

The speed of the Ethernet connection is 1000BASE-TX.

 

 

 

 

Bypass

 

Both the 100 and

The corresponding ports are in mechanical bypass mode.

 

 

1000 LEDs are

 

 

 

on

 

 

 

 

 

 

 

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Inline Network Adapter Cabling Requirements

Inline Network Adapter Cabling Requirements

The inline network adapter ships with two types of cables: crossover and straight-through.When you connect the WAVE inline network adapter, the cable that you use depends on the link speed (Gigabit Ethernet or Fast Ethernet) and the types of devices (DCE or DTE) being connected.

Note You must retain the same link speed from one end of the connection to the other end. Inline adapter interfaces are able to autonegotiate link speeds. If you configure any of your connecting interfaces for Fast Ethernet (whether on a switch or a router), your WAVE inline adapter uses Fast Ethernet. If you configure any of your connecting interfaces for Gigabit Ethernet, your WAVE inline adapter uses Gigabit Ethernet. Speed and duplex settings are port specific so that two inline ports can negotiate different speeds independently.

If you are connecting a WAVE inline appliance between two devices using Gigabit Ethernet, you can use either straight-throughcables, crossover cables, or any combination of the two cable types, regardless of the type of device. However, for consistency, we recommend that you usestraight-throughcables for all Gigabit Ethernet connections.

Table 4-2 shows the cable requirements for WAVE appliance andnon-WAVEappliance connections when you are using Gigabit Ethernet end to end.

 

 

 

Table 4-2

Cable Requirements for WAVE Connections Using Gigabit

 

 

 

 

Ethernet

 

 

 

 

 

 

 

 

 

 

 

 

 

Connection

 

Required Cable

 

 

 

 

 

 

 

 

 

Switch to switch (no WAVE)

Crossover or straight-through

 

 

 

 

 

 

 

 

 

Switch to router (no WAVE)

Crossover or straight-through

 

 

 

 

 

 

 

 

 

Router to router (no WAVE)

Crossover or straight-through

 

 

 

 

 

 

 

 

 

Switch to WAVE and

Crossover or straight-through

 

 

 

 

 

 

 

 

 

WAVE to Router

Crossover or straight-through

 

 

 

 

 

 

 

 

 

Switch to WAVE and

Crossover or straight-through

 

 

 

 

 

 

 

 

 

WAVE to Switch

Crossover or straight-through

 

 

 

 

 

 

 

 

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Inline Network Adapter Cabling Requirements

Table 4-2Cable Requirements for WAVE Connections Using Gigabit

Ethernet (continued)

Connection

Required Cable

 

 

Router to WAVE and

Crossover or straight-through

 

 

WAVE to Router

Crossover or straight-through

 

 

WAVE to WAVE

Crossover or straight-through

 

 

Some switches support automatic medium-dependentinterface crossover (MDIX). You can configure MDIX by using themdix auto global configuration switch command. If your switch supports MDIX, you do not need to follow these cabling rules because MDIX automatically adjusts transmit and receive pairs when an incorrect cable type (crossover orstraight-through)is installed on a 10/100 Fast Ethernet port. However, when you configure MDIX, you must also configure the port to use autosense (not manual selection of speed/duplex).

Caution If you are connecting to Fast Ethernet ports on both the LAN and the WAN sides of the WAVE inline appliance, you must consider the types of devices that are being connected, and you must use the correct cables. You must follow these cabling instructions for the inline network adapter to work properly. (See

Table 4-3.For illustrations and examples, see the“Installation Scenarios and Cabling Examples for Fast Ethernet Connections” section on page 4-7.)

To connect the inline network adapter using the correct cables for Fast Ethernet connections, follow these steps:

Step 1 Determine the type of cable that you would use for a direct connection between your two end devices (without a WAVE inline network appliance connected between them) by using the following standard cabling rules:

When you are directly connecting two network devices that are similar, such as two switches, use a crossover cable.

When you are directly connecting two network devices that are different, such as a switch and router, use a straight-throughcable.

 

 

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Inline Network Adapter Cabling Requirements

Note Because the inline network adapter has an internal crossover connection that becomes active when the InlineGroup interface is placed in mechanical bypass mode, you must decide which cable you would use to connect the two network devices directly, and then you must install the other cable type (on one side, usually the WAN side of the inline appliance) instead.

Table 4-3 shows the cable requirements for WAVE andnon-WAVEconnections when you are using Fast Ethernet end to end.

Table 4-3

Cable Requirements for WAVE Connections Using Fast

 

Ethernet

 

 

 

 

Connection

 

Required Cable

 

 

Switch to switch (no WAVE)

Crossover

 

 

Switch to router (no WAVE)

Straight-through

 

 

Router to router (no WAVE)

Crossover

 

 

Switch to WAVE and

Straight-through

 

 

WAVE to Router

Crossover

 

 

Switch to WAVE and

Straight-through

 

 

WAVE to Switch

Straight-through

 

 

Router to WAVE and

Straight-through

 

 

WAVE to Router

Straight-through

 

 

WAVE to WAVE

Crossover

 

 

 

Step 2 Connect Fast Ethernet ports on both the LAN and the WAN sides of the WAVE inline appliance by using the following cable types:

On the LAN side of the connection, use a straight-throughcable between the WAVE inline appliance and the network device.

On the WAN side of the connection, use the cable that is different from the cable that you would use to connect the two network devices directly (as determined in Step 1).

 

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Installation Scenarios and Cabling Examples for Fast Ethernet Connections

For example, if you are connecting a router and a switch (two different devices) through the WAVE inline appliance, use a straight-throughcable on the LAN side of the connection and use a crossover cable on the WAN side of the connection. (If you were connecting the two different devices directly, you would use astraight-throughcable, so use the crossover cable instead.)

If you are connecting two switches (or two similar devices), use straight-throughcables on both the LAN and the WAN sides of the WAVE inline appliance.

Figure 4-2 andFigure 4-3 show which cables to use for the WAVE LAN and

WAN connections between Fast Ethernet ports.

Installation Scenarios and Cabling Examples for Fast Ethernet Connections

WAVE appliances can be installed physically between two network devices (such as the branch office router and branch office LAN switch) by connecting the WAVE inline network adapter ports to the network devices using the proper cables.

If you are connecting a WAVE inline appliance between two devices using Gigabit Ethernet, you can use either straight-throughcables, crossover cables, or any combination of the two cable types, regardless of the type of device. This section shows cabling examples for Fast Ethernet connections only, because Fast Ethernet has specific cabling requirements.

Two WAVE appliances with inline network adapters can be installed back-to-backin a serial fashion between two network devices for failover purposes. In this serial cluster configuration, if one WAVE appliance fails or becomes overloaded, the other WAVE appliance can provide optimization. (SeeFigure 4-2.)

Note When you connect two WAVE inline appliances to each other serially, always use a crossover cable between the two WAVE appliances. (SeeFigure 4-3.)

 

 

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Installation Scenarios and Cabling Examples for Fast Ethernet Connections

Figure 4-2Cabling for Serial Cluster Inline WAVEs with a Single WAN Connection

 

MGMT

 

 

 

 

 

 

 

 

 

WAN

LAN switch

1

2

 

3

Router B

 

WAVE1

WAVE2

 

 

 

 

 

1 Connection: WAVE 1 to LAN switch

2 Connection: WAVE 1 to WAVE 2

Fast Ethernet: LAN0 (InlinePort 1/0/lan)

Fast Ethernet: WAVE1 WAN0

Cable type: Straight-through

(InlinePort 1/0/wan) to WAVE 2 LAN0

(InlinePort 1/0/lan)

 

 

Cable type: Crossover

3Connection: WAVE 2 to WAN router

Fast Ethernet: WAVE 2 WAN0 (InlinePort 1/0/wan)

Cable type: Crossover

243289

 

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Figure 4-3Cabling Between Two Inline WAVEs

WAN

Router

LAN switch

3

 

 

 

 

WAVE2

 

 

 

 

 

inline adapter

 

 

 

 

 

W0

 

 

 

 

 

L0

 

 

 

1000

100

LINK/ACT

2

 

 

BYPASS

 

 

 

 

 

 

 

 

 

 

 

WAVE1

1

 

 

 

 

inline adapter

 

 

 

 

 

 

 

 

W0

 

 

1000

100

LINK/ACT

L0

 

243292

BYPASS

 

 

1

Connection: WAVE 1 to LAN switch

2

Connection: WAVE 1 to WAVE 2

 

Fast Ethernet: WAVE 1 LAN0

 

Fast Ethernet: WAVE 1 WAN0

 

(InlinePort 1/0/lan)

 

(InlinePort 1/0/wan) to WAVE 2 LAN0

 

Cable type: Straight-through

 

(InlinePort 1/0/lan)

 

 

 

 

 

 

Cable type: Crossover

 

 

 

 

3

Connection: WAVE 2 to WAN router

 

 

 

Fast Ethernet: WAVE 2 WAN0

 

 

 

(InlinePort 1/0/wan)

 

 

 

Cable type: Crossover

 

 

 

 

 

 

 

 

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C H A P T E R 5

Troubleshooting the System Hardware

This chapter provides basic troubleshooting information to help you identify some common problems that might occur with your Wide Area Virtualization Engine (WAVE).

This chapter contains the following sections:

Identifying System Problems, page 5-2

Checking Connections and Switches, page 5-3

Troubleshooting the Ethernet Controller, page 5-4

Undetermined Problems, page 5-6

Problem-Solving Tips, page 5-7

Symptoms and Solutions, page 5-8

Power-On Self Test (POST), page 5-12

Use the information in this chapter to determine whether a problem originates with the hardware or the software. For further assistance, contact your Cisco customer service representative.

Caution There are nocustomer-replaceablecomponents inside yourWAVE-274orWAVE-474appliance. All faulty components can only be replaced by a qualified service technician. Once you have identified a faulty component, contact the Cisco Technical Assistance Center (TAC).

 

 

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Identifying System Problems

Note The WAAS software does not support the use of a keyboard or mouse (Personal System/2 [PS/2] or Universal Serial Bus [USB]) for Linux and WAAS

software troubleshooting. However, the keyboard and mouse are supported by the BIOS for power-onself-test(POST) and the diagnostic programs that are located in the device ROM.

When console redirection is enabled, all the tests available from a keyboard are accessible through the console connection as well. (Mouse support, however, is not available through the console connection.)

You can run all the diagnostics and tests that are supported by the BIOS, with a few exceptions. Tests for ports (such as the systems-managementEthernet connector and the SAS connector) that are not supported by the WAAS software are invalid.

Identifying System Problems

To identify system problems, follow these steps:

Step 1 Check the front panel LED indicators. (SeeTable 5-10 on page 5-13.)

Step 2 Power down the device and all external devices.

Step 3 Check all cables and power cords. (See the“Checking Connections and Switches” section on page 5-3.)

Step 4 Power up all external devices.

Step 5 Power up the device.

Step 6 Record any POST error messages that are displayed on the screen. If an error is displayed, look up the first error in the“Power-On Self Test (POST)” section on page 5-12.

Step 7 If you hear one or more beeps, find the beep code in the“Interpreting POST Diagnostic Front Panel LEDs and Beep Codes” section on page 5-16.If necessary, see the“Undetermined Problems” section on page 5-6.

 

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Checking Connections and Switches

Checking Connections and Switches

Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the chassis or other external equipment. A quick check of all the switches, controls, and cable connections can easily solve these problems. (See Figure 1-1 for the location of front panel controls and indicators. SeeFigure 1-2 for the location of back panel connectors on

the system.)

To check all the connections and switches, follow these steps:

Step 1 Power down the system. Disconnect all the power cables from their electrical outlets.

Step 2 If the system is connected to a power strip (or power distribution unit), turn the power strip off and then on again.

Is the power strip receiving power?

Yes. Go toStep 5.

No. Go toStep 3.

Step 3 Plug the power strip into another electrical outlet.

Is the power strip receiving power?

Yes. The original electrical outlet probably does not function. Use a different electrical outlet.

No. Go toStep 4.

Step 4 Plug a system that you know works into the electrical outlet.

Does the system receive power?

Yes. The power strip is probably not functioning properly. Use another power strip.

No. Go toStep 5.

Step 5 Reconnect the system to the electrical outlet or power strip.

Make sure that all connections fit tightly together.

Step 6 Power up the system.

Is the problem resolved?

Yes. The connections were loose. You have fixed the problem.

 

 

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Troubleshooting the Ethernet Controller

No. Call your customer service representative. (See the“Obtaining Documentation, Obtaining Support, and Security Guidelines” section on page xix.)

Troubleshooting the Ethernet Controller

This section provides troubleshooting information for problems that might occur with the 10/100/1000-MbpsEthernet controller.

This section contains the following topics:

Network Connection Problems, page 5-4

Ethernet Controller Troubleshooting Chart, page 5-5

Network Connection Problems

If the Ethernet controller cannot connect to the network, check the following conditions:

Make sure that the cable is installed correctly.

The network cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.

If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps, you must use Category 5 or higher cabling.

Determine whether the switch or device to which the WAVE appliance is connected supports autonegotiation. If it does not, try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the switch.

Check the Ethernet controller LEDs on the device back panel. (See Figure 1-2.)

These LEDs indicate whether a problem exists with the connector, cable, or switch:

 

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Troubleshooting the Ethernet Controller

The Ethernet link status LED is on when the Ethernet controller receives a link pulse from the switch. If the LED is off, there might be a defective connector or cable or a problem with the switch.

The Ethernet activity LED is on when the Ethernet controller sends or receives data over the Ethernet network. If the Ethernet activity LED is off, make sure that the switch and network are operating and that the correct device drivers are installed.

Make sure that you are using the correct device drivers that are supplied with your device and that the device drivers on the client and the device are using the same protocol.

Check for operating system-specificcauses for the problem.

Ethernet Controller Troubleshooting Chart

 

 

Table 5-1 lists solutions to10/100/1000-MbpsEthernet controller problems.

Table 5-1

Ethernet Troubleshooting Chart

 

 

 

Ethernet Controller

 

 

Problem

 

 

Actions

 

 

 

Ethernet link status

 

Check the following:

LED does not work.

 

Make sure that the switch to which the WAVE appliance is connected is

 

 

 

 

 

 

powered on.

 

 

 

Check all connections at the Ethernet controller and the switch.

 

 

 

Use another port on the switch.

 

 

 

If the switch does not support autonegotiation, manually configure the

 

 

 

Ethernet controller to match the switch.

 

 

 

If you manually configured duplex mode, make sure that you also

 

 

 

manually configure the speed.

 

 

 

Reseat or replace the adapter.

 

 

 

The Ethernet activity

 

Check the following:

LED does not work.

 

The network might be idle. Try sending data from this device.

 

 

 

 

 

 

 

 

 

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Undetermined Problems

Table 5-1

Ethernet Troubleshooting Chart (continued)

 

 

Ethernet Controller

 

Problem

 

Actions

 

 

Data is incorrect or

Check the following:

sporadic.

 

Make sure that you are using Category 5 or higher cabling when operating

 

 

 

 

the device at 100 Mbps or 1000 Mbps.

Make sure that the cables do not run close to noise-inducingsources such as fluorescent lights.

The Ethernet

Check the following:

controller stopped

Try a different connector on the switch.

working without

Reseat or replace the adapter.

apparent cause.

Undetermined Problems

Use the information in this section if the diagnostic tests did not identify the failure, the devices list is incorrect, or the system is inoperative.

Note Damaged data in CMOS can cause undetermined problems.

Note Damaged data in the BIOS code can cause undetermined problems.

Check the front panel Power LED. If the LED indicates the power supply is working correctly, follow these steps:

Step 1 Power down the device.

Step 2 Make sure that the device is cabled correctly.

Step 3 Remove or disconnect the following devices (one at a time) until you find the failure (power up the device and reconfigure it each time):

Any non-Ciscodevices

Surge suppressor device (on the device)

 

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Problem-SolvingTips

Disk drives

Memory modules

Caution Any component that is internal to the device must be serviced by trained and qualified personnel. Contact your Cisco customer service representative.

Step 4 Power up the device. If the problem remains, check the following parts in the order listed:

a.Power backplane

b.System board

Note If the problem goes away when you remove an adapter from the system, and replacing that adapter does not correct the problem, check the system board.

Note If you suspect a networking problem and all the system tests pass, check if there is a network cabling problem external to the system.

Problem-SolvingTips

Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in identifying the problems. If possible, have this information available when requesting technical assistance.

Machine type and model

Microprocessor or hard disk upgrades

Failure symptom

What, when, where; single or multiple systems?

Is the failure repeatable?

 

 

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Symptoms and Solutions

Has this configuration ever worked?

If it has been working, what changes were made before it failed?

Is this the original reported failure?

Hardware configuration

Print (print screen) configuration currently in use

BIOS level

WAAS system software type and version level

To eliminate confusion, identical systems are considered identical only if they meet all these conditions:

Are the exact machine type and models

Have the same BIOS level

Have the same adapters or attachments in the same locations

Have the same address jumpers, terminators, and cabling

Have the same WAAS software versions

Have the same configuration options set in the system

Have the same setup for the operating system control files

Comparing the configuration and software setup in working and nonworking systems might help to resolve the problem.

Symptoms and Solutions

This section lists symptoms, errors, and the possible causes. The most likely cause is listed first. You can use the error symptom tables to find solutions to problems that have definite symptoms.

In Table 5-2 throughTable 5-9,the first entry in the “Cause and Action” column is the most likely cause of the symptom.

Caution Any component that is internal to the device must be serviced by trained and qualified personnel. Contact your Cisco customer service representative.

 

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Symptoms and Solutions

Table 5-2

CD-RW/DVDDrive Problems

 

 

 

 

 

Symptom

 

Cause and Action

 

 

 

 

 

CD-RW/DVDdrive is not

1.

Verify the following items:

 

recognized.

 

 

a. The IDE channel to which theCD-RW/DVDdrive is attached

 

 

 

 

 

 

 

 

(primary) is enabled in the configuration/setup utility

 

 

 

 

program.

 

 

 

 

b. All cables and jumpers are installed correctly.

 

 

 

 

c. The correct device driver is installed for theCD-RW/DVD

 

 

 

 

drive.

 

 

 

2. Check theCD-RW/DVDdrive.

 

 

 

 

 

The CD-RW/DVDdrive is not

1.

Clean the CD or DVD.

 

working correctly.

2. Check theCD-RW/DVDdrive.

 

 

 

 

 

 

 

The CD-RW/DVDdrive tray is

1. Make sure that the device is turned on.

 

not working.

 

2. Insert the end of a straightened paper clip into the manual

 

 

 

 

 

 

 

tray-releaseopening.

 

 

 

3. Check theCD-RW/DVDdrive.

 

 

 

Table 5-3

Hard Disk Drive Problems

 

 

 

 

 

Symptom

 

Cause and Action

 

 

 

 

A hard disk drive was not

Reseat all hard disk drives and cables. Run the hard disk drive

 

detected while the operating

diagnostic tests again.

 

system was being started.

 

 

 

 

 

 

 

 

 

 

Table 5-4

General Problems

 

 

 

 

 

 

 

 

Symptom

 

Cause and Action

 

 

 

 

Problems such as a broken

Broken component. Call your customer service representative.

 

cover latch or indicator LEDs

 

 

 

 

 

not working.

 

 

 

 

 

 

 

 

 

 

 

 

 

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Symptoms and Solutions

Table 5-5

Intermittent Problems

 

 

 

 

 

 

Symptom

 

Cause and Action

 

 

 

A problem occurs only

1.

Verify the following items:

occasionally and is difficult to

 

a.

All cables are connected securely to the rear of the device.

detect.

 

 

 

 

b.

When the device is powered on, air is flowing from the rear

 

 

 

 

 

 

 

 

 

of the device at the fan grille. If there is no airflow, the fans

 

 

 

 

 

are not working. This problem causes the device to overheat

 

 

 

 

 

and shut down.

 

 

 

2.

Check the system error log.

 

 

 

3.

See the “Undetermined Problems” section on page 5-6.

 

 

 

 

 

 

Table 5-6

Memory Problems

 

 

 

 

 

 

Symptom

 

Cause and Action

 

 

 

The amount of system

1.

Verify the following items:

memory displayed is less than

 

a.

No error LEDs are lit on the front panel.

the amount of physical

 

 

b.

The memory modules are seated properly.

memory installed.

 

 

 

 

 

c.

All banks of memory on the DIMMs are enabled. The device

 

 

 

 

 

might have automatically disabled a DIMM bank when it

 

 

 

 

 

detected a problem.

 

 

 

2.

Check the POST error log:

 

 

 

 

a.

If a DIMM was disabled by a system management interrupt

 

 

 

 

 

(SMI), the DIMM must be replaced.

 

 

 

 

b.

If the DIMM was disabled by the user or by POST, follow

 

 

 

 

 

these steps:

 

 

 

 

Start the configuration/setup utility program.

 

 

 

 

Enable the DIMM.

 

 

 

 

Save the configuration and restart the device.

 

 

 

3.

Check the DIMM.

 

 

 

4.

Check the system board.

 

 

 

 

 

 

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Symptoms and Solutions

 

Table 5-7

Microprocessor Problems

 

 

 

 

 

Symptom

 

Cause and Action

 

 

 

 

The device emits a continuous

1. Correct any errors that are indicated by the LEDs (see the

 

tone during POST, indicating

“Interpreting POST Diagnostic Front Panel LEDs and Beep

 

that the microprocessor is not

Codes” section on page 5-16).

 

working correctly.

2. Check the microprocessor and the VRM.

 

 

 

 

 

 

Table 5-8

Console Port (Serial Port) Problems

 

 

 

 

 

Symptom

 

FRU or Action

 

 

 

 

A serial device does not work.

1. Verify the following items:

 

For more information about

a. The console device is connected only to the serial port labeled

 

the serial port, see the

 

COM1 or CONSOLE

 

“Console Port Serial

 

a. The device is compatible with the WAVE appliance.

 

Connector” section on

 

page 1-6.

 

b. The device is connected to the correct port (see the“Location

 

 

 

 

 

 

of Ports and Connectors” section on page 1-3).

 

 

 

2. Check for a failing serial device.

 

 

 

3. Check the system board.

 

 

 

Table 5-9

Software Problems

 

 

 

 

 

Symptom

 

Cause and Action

 

 

 

 

Suspected software problem.

1. To determine if problems are caused by the software, verify the

 

 

 

following items:

 

 

 

a. Your device has the minimum memory needed to use the

 

 

 

software.

 

 

 

b. The software is designed to operate on your device.

 

 

 

c. The software that you are using works on another device.

 

 

 

2. If you received any error messages when using the application,

 

 

 

see the information that comes with the software for a description

 

 

 

of the messages and suggested solutions to the problem.

 

 

 

 

 

 

 

 

 

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Power-OnSelf Test (POST)

Power-OnSelf Test (POST)

This section lists the error codes, error messages, and the various indicator light and beep sequences that you may encounter during the Power-OnSelf-Test(POST) or appliance restart, the probable source of the problem, and steps you can take to resolve the error condition.

The POST Message Disabled mode suppresses most system messages during POST, such as the memory count and non-errortext messages. If a POST error occurs, the screen will display the error message. To switch to the POST Messages Enabled mode during POST, press any key (except F10 or F12). The default mode is POST Message Disabled.

This section contains the following topics:

POST Overview, page 5-12

POST Numeric Codes and Text Messages, page 5-13

Interpreting POST Diagnostic Front Panel LEDs and Beep Codes, page 5-16

POST Overview

When you power up the device, it performs a series of tests to check the operation of device components. This series of tests is called the power-onself-test,or POST.

If POST finishes without detecting any problems, no beeps sound, and the first screen of your operating system or application program appears.

If POST detects a problem, more than one beep sounds, and an error message appears on your screen. See the “POST Numeric Codes and Text Messages” section on page 5-13 and“Interpreting POST Diagnostic Front Panel LEDs and Beep Codes” section on page 5-16 for more information.

Note If you have apower-uppassword or administrator password set, you must enter the password and pressEnter when prompted, before POST will continue.

 

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Power-OnSelf Test (POST)

Note A single problem might cause several error messages. When this situation occurs, you should correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time that you run the test.

POST Numeric Codes and Text Messages

This section covers POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST.

 

 

Note

The computer will beep once after a POST text message is displayed on the

 

 

 

screen.

 

 

 

 

 

 

 

Table 5-10

Diagnostic Front Panel LEDs and Beep Codes

 

 

 

 

 

Control Panel Message

 

Description

 

 

 

 

101-OptionROM Checksum Error

System ROM or expansion board option ROM

 

 

 

 

checksum.

 

 

 

 

103-SystemBoard Failure

DMA or timers.

 

 

 

 

110-Outof Memory Space for Option ROMs

Recently added PCI expansion card contains an

 

 

 

 

option ROM too large to download during POST.

 

 

 

 

162-SystemOptions Not Set

Configuration incorrect.

 

 

 

 

RTC (real-timeclock) battery may need to be

 

 

 

 

replaced.

 

 

 

 

163-Time& Date Not Set

Invalid time or date in configuration memory.

 

 

 

 

The RTC (real-timeclock) battery may need to be

 

 

 

 

replaced.

 

 

 

 

163-Time& Date Not Set

CMOS jumper may not be properly installed.

 

 

 

 

164-MemorySize Error

Memory amount has changed since the last boot

 

 

 

 

(memory added or removed).

 

 

 

 

164-MemorySize Error

Memory configuration incorrect.

 

 

 

 

 

 

 

 

 

 

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Chapter 5 Troubleshooting the System Hardware

Power-OnSelf Test (POST)

Table 5-10

Diagnostic Front Panel LEDs and Beep Codes (continued)

 

 

 

Control Panel Message

Description

 

 

201-MemoryError

RAM failure.

 

 

213-IncompatibleMemory Module in Memory

A memory module in memory socket identified in

Socket(s) X, X, ...

the error message is missing critical SPD

 

 

 

 

information or is incompatible with the chip set.

 

 

214-DIMMConfiguration Warning

Populated DIMM configuration is not optimized.

 

 

219-ECCMemory Module Detected ECC

Recently added memory module(s) support ECC

Modules not supported on this Platform

memory error correction.

 

 

301-KeyboardError

Keyboard failure.

 

 

303-KeyboardController Error

I/O board keyboard controller.

 

 

304-Keyboardor System Unit Error

Keyboard failure.

 

 

404-ParallelPort Address Conflict Detected

Both external and internal ports are assigned to

 

 

 

 

parallel port X.

 

 

410-AudioInterrupt Conflict

IRQ address conflicts with another device.

 

 

411-NetworkInterface Card Interrupt Conflict

IRQ address conflicts with another device.

 

 

501-DisplayAdapter Failure

Graphics display controller.

 

 

510-FlashScreen Image Corrupted

Flash Screen image has errors.

 

 

511-CPU,CPUA, or CPUB Fan not Detected

CPU fan is not connected or may have

 

 

 

 

malfunctioned.

 

 

512-Chassis,Rear Chassis, or Front Chassis Fan

Chassis, rear chassis, or front chassis fan is not

not Detected

 

connected or may have malfunctioned.

 

 

514-CPUor Chassis Fan not Detected

CPU or chassis fan is not connected or may have

 

 

 

 

malfunctioned.

 

 

610-ExternalStorage Device Failure

External tape drive not connected.

 

 

611-PrimaryFloppy Port Address Assignment

Configuration error.

Conflict

 

 

 

 

 

660-Displaycache is detected unreliable

Integrated graphics controller display cache is not

 

 

 

 

working properly and will be disabled.

 

 

912-ComputerCover Has Been Removed Since

Computer cover was removed since last system

Last System Startup

startup.

 

 

 

 

 

 

 

 

 

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OL-17739-01

 

 

 

 

 

Chapter 5 Troubleshooting the System Hardware

 

 

 

Power-OnSelf Test (POST)

 

Table 5-10

Diagnostic Front Panel LEDs and Beep Codes (continued)

 

 

 

 

Control Panel Message

Description

 

 

 

 

917-FrontAudio Not Connected

Front audio harness has been detached or unseated

 

 

 

from motherboard.

 

 

 

 

918-FrontUSB Not Connected

Front USB harness has been detached or unseated

 

 

 

from motherboard.

 

 

 

 

922-Thissystem only supports SDVO/ADD2

The SDVO connector on the system board has the

 

cards in the x16 slot

physical appearance of a PCI Express x16

 

 

 

connector; however, the platform does NOT

 

 

 

support the use of conventional PCI Express cards

 

 

 

or reversed layout ADD2 cards.

 

 

 

 

1151-SerialPort A Address Conflict Detected

Both external and internal serial ports are assigned

 

 

 

to COM1.

 

 

 

 

1152-SerialPort B Address Conflict Detected

Both external and internal serial ports are assigned

 

 

 

to COM2.

 

 

 

 

1155-SerialPort Address Conflict Detected

Both external and internal serial ports are assigned

 

 

 

to the same IRQ.

 

 

 

 

1201-SystemAudio Address Conflict Detected

Device IRQ address conflicts with another device.

 

 

 

 

1202-MIDIPort Address Conflict Detected

Device IRQ address conflicts with another device.

 

 

 

 

1203-GamePort Address Conflict Detected

Device IRQ address conflicts with another device.

 

 

 

 

1720-SMARTHard Drive Detects Imminent

Hard drive is about to fail. (Some hard drives have

 

Failure

 

a hard drive firmware patch that will fix an

 

 

 

erroneous error message.)

 

 

 

 

1796-SATACabling Error

One or more SATA devices are improperly

 

 

 

attached.

 

 

 

 

1797-SATADrivelock is not supported in RAID

Drivelock is enabled on one or more SATA hard

 

mode.

 

drives, and they cannot be accessed while the

 

 

 

system is configured for RAID mode.

 

 

 

 

1801-MicrocodePatch Error

Processor is not supported by ROM BIOS.

 

 

 

 

2216-PoweredUSB cable not attached

Powered USB cable is not properly attached to the

 

 

 

USB PlusPower expansion card or to the system

 

 

 

board.

 

 

 

 

Invalid Electronic Serial Number

Electronic serial number has become corrupted.

 

 

 

 

Memory Parity Error

Parity RAM failure.

 

 

 

 

 

 

 

 

 

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Chapter 5 Troubleshooting the System Hardware

Power-OnSelf Test (POST)

Table 5-10

Diagnostic Front Panel LEDs and Beep Codes (continued)

 

 

Control Panel Message

Description

 

 

Network Server Mode Active and No Keyboard

Keyboard failure while Network Server Mode

Attached

 

enabled.

 

 

 

Parity Check 2

 

Parity RAM failure.

 

 

System will not boot without fan

CPU fan not installed or disconnected in VSFF

 

 

chassis.

 

 

 

Interpreting POST Diagnostic Front Panel LEDs and Beep Codes

 

 

 

 

This section covers the front panel LED codes as well as the beep codes that may

 

 

 

 

occur before or during POST that do not necessarily have an error code or text

 

 

 

 

message associated with them.

 

 

 

 

 

Table 5-11 lists the recommended actions in the order in which they should be

 

 

 

 

performed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Caution There are nocustomer-replaceablecomponents inside yourWAVE-274or

 

 

 

 

WAVE-474appliance. All faulty components can only be replaced by a qualified

 

 

 

 

service technician. Once you have identified a faulty component, contact the

 

 

 

 

Cisco Technical Assistance Center (TAC).

 

 

 

 

 

 

 

 

 

Table 5-11

 

POST Diagnostic Front Panel LEDs and Beep Codes

 

 

 

 

 

 

 

 

 

 

Activity

 

 

 

 

Beeps

Possible Cause

 

Recommended Action

 

 

 

 

 

Green Power LED On.

None

Computer on.

 

None

 

 

 

 

 

Green Power LED flashes

None

Computer in Suspend to

 

None required. Press any key or

every two seconds.

 

RAM mode (some models

 

move the mouse to wake the

 

 

 

 

 

 

only) or normal Suspend

 

computer.

 

 

 

 

 

 

mode.

 

 

 

 

 

 

 

 

 

 

 

 

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Chapter 5 Troubleshooting the System Hardware

 

 

 

 

 

Power-OnSelf Test (POST)

 

Table 5-11

POST Diagnostic Front Panel LEDs and Beep Codes (continued)

 

 

 

 

 

 

 

Activity

 

Beeps

Possible Cause

Recommended Action

 

 

 

 

 

 

 

Red Power LED flashes two

2

Processor thermal

1.

Ensure that the computer air

 

times, once every second,

 

protection activated: A fan

 

vents are not blocked and

 

followed by a 2-second

 

may be blocked or not

 

the processor cooling fan is

 

pause. Beeps stop after fifth

 

turning or the heatsink/fan

 

running.

 

iteration but LEDs continue

 

assembly is not properly

2.

Open hood, press power

 

until problem is solved.

 

attached to the processor.

 

 

 

button, and see if the

 

 

 

 

 

 

 

 

 

 

 

 

processor fan spins. If the

 

 

 

 

 

 

processor fan is not

 

 

 

 

 

 

spinning, make sure that the

 

 

 

 

 

 

fan’s cable is plugged onto

 

 

 

 

 

 

the system board header.

 

 

 

 

 

3.

If the fan is plugged in, but it

 

 

 

 

 

 

is not spinning, the fan

 

 

 

 

 

 

assembly is faulty.

 

 

 

 

 

4.

Contact Cisco TAC.

 

 

 

 

 

 

 

Red Power LED flashes

3

Processor not installed (not

1.

Check to see that the

 

three times, once every

 

an indicator of bad

 

processor is present.

 

second, followed by a

 

processor).

2.

Reseat the processor.

 

2-secondpause. Beeps stop

 

 

 

 

 

3.

Contact Cisco TAC.

 

after fifth iteration but LEDs

 

 

 

continue until problem is

 

 

 

 

 

solved.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Chapter 5 Troubleshooting the System Hardware

Power-OnSelf Test (POST)

Table 5-11

POST Diagnostic Front Panel LEDs and Beep Codes (continued)

 

 

 

 

 

 

Activity

 

Beeps

Possible Cause

Recommended Action

 

 

 

 

Red Power LED flashes four

4

Power failure (power supply

1. Open the hood and ensure

times, once every second,

 

is overloaded).

 

the 4 or 6-wirepower supply

followed by a 2-second

 

 

 

cable is seated into the

pause. Beeps stop after fifth

 

 

 

connector on the system

iteration but LEDs continue

 

 

 

board.

until problem is solved.

 

 

2. Check if a device is causing

 

 

 

 

 

 

 

 

 

 

 

the problem by removing all

 

 

 

 

 

 

attached devices such as

 

 

 

 

 

 

hard drives, optical drives,

 

 

 

 

 

 

and expansion cards. Power

 

 

 

 

 

 

on the system. If the system

 

 

 

 

 

 

enters the POST, then power

 

 

 

 

 

 

off and replace one device at

 

 

 

 

 

 

a time and repeat this

 

 

 

 

 

 

procedure until a failure

 

 

 

 

 

 

occurs. Replace the device

 

 

 

 

 

 

that is causing the failure.

 

 

 

 

 

 

Continue adding devices one

 

 

 

 

 

 

at a time to ensure that all

 

 

 

 

 

 

the devices are functioning

 

 

 

 

 

 

properly.

 

 

 

 

 

3.

Contact Cisco TAC.

 

 

 

 

 

Red Power LED flashes five

5

Pre-videomemory error.

1.

Reseat DIMMs.

times, once every second,

 

CAUTION: To avoid

2.

Contact Cisco TAC.

followed by a 2-second

 

damage to the DIMMs or the

 

 

 

 

pause. Beeps stop after fifth

 

system board, you must

 

 

 

iteration but LEDs continue

 

unplug the computer power

 

 

 

until problem is solved.

 

cord before attempting to

 

 

 

 

 

 

 

reseat, install, or remove a

 

 

 

 

 

 

 

DIMM module.

 

 

 

 

 

 

 

Red Power LED flashes six

6

Pre-videographics error.

Contact Cisco TAC.

times, once every second,

 

 

 

 

 

followed by a 2-second

 

 

 

 

 

pause. Beeps stop after fifth

 

 

 

 

 

iteration but LEDs continue

 

 

 

 

 

until problem is solved.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Chapter 5 Troubleshooting the System Hardware

 

 

 

 

Power-OnSelf Test (POST)

 

Table 5-11

POST Diagnostic Front Panel LEDs and Beep Codes (continued)

 

 

 

 

 

 

 

Activity

 

Beeps

Possible Cause

Recommended Action

 

 

 

 

 

 

Red Power LED flashes

7

System board failure (ROM

Contact Cisco TAC.

 

seven times, once every

 

detected failure prior to

 

 

second, followed by a

 

video).

 

 

2-secondpause. Beeps stop

 

 

 

 

after fifth iteration but LEDs

 

 

 

 

continue until problem is

 

 

 

 

solved.

 

 

 

 

 

 

 

 

 

 

Red Power LED flashes

8

Invalid ROM based on bad

Contact Cisco TAC.

 

eight times, once every

 

checksum.

 

 

second, followed by a

 

 

 

 

2-secondpause. Beeps stop

 

 

 

 

after fifth iteration but LEDs

 

 

 

 

continue until problem is

 

 

 

 

solved.

 

 

 

 

 

 

 

 

 

 

Red Power LED flashes nine

9

System powers on but is

Contact Cisco TAC.

 

times, once every second,

 

unable to boot.

 

 

followed by a 2-second

 

 

 

 

pause. Beeps stop after fifth

 

 

 

 

iteration but LEDs continue

 

 

 

 

until problem is solved.

 

 

 

 

 

 

 

 

 

 

 

 

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5-19

 

 

 

Chapter 5 Troubleshooting the System Hardware

Power-OnSelf Test (POST)

Table 5-11

POST Diagnostic Front Panel LEDs and Beep Codes (continued)

 

 

 

 

 

Activity

 

Beeps

Possible Cause

Recommended Action

 

 

 

 

 

Red Power LED flashes ten

10

Bad option card.

1.

Check installed cards by

times, once every second,

 

 

 

removing the card (one at a

followed by a 2-second

 

 

 

time if multiple cards), and

pause. Beeps stop after fifth

 

 

 

then power on the system to

iteration but LEDs continue

 

 

 

see if fault goes away.

until problem is solved.

 

 

2.

Once a bad card is

 

 

 

 

 

 

 

 

 

identified, remove and

 

 

 

 

 

replace the bad card.

 

 

 

 

3.

Contact Cisco TAC.

 

 

 

 

System does not power on

None

System unable to power on.

Press and hold the power button

and LEDs are not flashing.

 

 

for less than 4 seconds. If the

 

 

 

 

hard drive LED turns green, the

 

 

 

 

power button is working

 

 

 

 

correctly.

 

 

 

 

If the hard drive LED does not

 

 

 

 

turn on green then try the

 

 

 

 

following:

 

 

 

 

1.

Check that the unit is

 

 

 

 

 

plugged into a working AC

 

 

 

 

 

outlet.

 

 

 

 

2.

Check that the power button

 

 

 

 

 

harness is connected to the

 

 

 

 

 

system board.

 

 

 

 

3.

Check that both power

 

 

 

 

 

supply cables are properly

 

 

 

 

 

connected to the system

 

 

 

 

 

board.

 

 

 

 

4.

Contact Cisco TAC.

 

 

 

 

 

 

 

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OL-17739-01

A P P E N D I X A

Wide Area Virtualization Engine

Hardware Specifications

This appendix provides hardware specifications for the Wide Area Virtualization Engine (WAVE) 274 and 474 appliances. It contains the following sections:

Appliance Specifications, page A-1

Inline Adapter Specifications, page A-4

Appliance Specifications

Table A-1 provides a summary of the features and specifications of the

WAVE-274andWAVE-474.

Table A-1WAVE-274andWAVE-474Features and Specifications

 

Specification

 

Description

 

 

 

 

 

Microprocessor

 

Intel Core2 Duo E6400 Processor,2.13-GHz

 

 

 

2 MB Level 2 cache

 

 

 

1066-MHzfront-sidebus (FSB)

 

 

 

 

 

Memory

 

3 GB DDR2 Synch DRAMPC2-5300(667-MHz)Non ECC

 

 

 

(2 × 1 GB and 2 × 512 MB)

 

 

 

 

 

Drives standard

 

DVD-ROM/CD-RWcombination drive

 

 

 

250 GB SATA 3.0 Gb/s, 7200 rpm

 

 

 

 

 

 

 

 

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A-1

 

 

 

 

Appendix A Wide Area Virtualization Engine Hardware Specifications

Appliance Specifications

Table A-1

WAVE-274andWAVE-474Features and Specifications (continued)

 

 

 

Specification

 

Description

 

 

 

 

Size

 

Height: 3.94 in. (10.0 cm)

 

 

Depth: 15.0 in. (38.0 cm)

 

 

Width: 13.4 in. (34.0 mm)

 

 

 

Weight

 

18.6 lb (8.4 kg) typical

 

 

 

 

Ports

 

USB: 6 USB 2.0 (2 front, 4 rear)

 

 

Console: 2 RS232 serial ports individually configurable to power

 

 

 

5 V and 12 V. COM1 can be configured for 5 V, 9 V, and 12 V

 

 

Parallel: 1

 

 

PS/2: 2

 

 

Video: 1

 

 

Audio: 2, line in and line out

 

 

NIC: RJ-45

 

 

Inline Network Adapter: 2 (seeInline Adapter Specifications,

 

 

 

page A-4)

 

 

 

 

Power

 

Operating Voltage Range: 90 to 264 VAC

 

 

Rated Voltage Range: 100 to 240 VAC

 

 

Rated Line Frequency: 50/60 Hz

 

 

Operating Line Frequency Range: 47 – 63 Hz

 

 

Rated Input Current: 5 A @ 90 VAC (3.5 A at 90 VAC with 80%

 

 

 

efficient power supply)

 

 

Heat Dissipation: typical 273 btu/hr (69kg-cal/hr),maximum 1024

 

 

 

btu/hr (258 kg-cal/hr)

 

 

Power Supply Fan: 80 mm variable speed fan

 

 

 

 

 

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OL-17739-01

Appendix A Wide Area Virtualization Engine Hardware Specifications

Appliance Specifications

Table A-1

WAVE-274andWAVE-474Features and Specifications (continued)

 

 

Specification

Description

 

 

 

Environment

Air temperature:

 

 

Device on: 50 to 104°F (10 to 40°C); altitude: 0 to 2000 m

 

 

(6500 ft)

 

 

Device off:–22to 140°F(–30to 60°C); maximum altitude:

 

 

9144 m (30000 ft)

 

Humidity

 

 

Device on: 20 to 80% (noncondensing at ambient)

 

 

Device off: 5 to 90% (noncondensing at ambient)

 

 

1Acoustical noise emissions

Declared sound power, idle: 3.8 bel2

 

Declared sound power, operating: 4.9 bel

 

 

3Heat Output

Minimum configuration: 1230 Btu4 (360 watts)

Maximum configuration: 3390 Btu (835 watts)

1.These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressurelevels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declaredsound-powerlevels indicate an upper limit, below which a large number of computers will operate.

2.In acoustics, the logarithm of the ratio of a quantity to a reference quantity of the same kind is called a level. The base of the logarithm (always ten, unless otherwise specified), the reference quantity, and the kind of level shall be specified. bel is a unit of level when the base of the logarithm is ten, and the quantities concerned are proportional to power.

3.Power consumption and heat output vary depending on the number and type of optional features installed and the power-managementoptional features in use.

4.BTU = British Thermal Unit.

 

 

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A-3

 

 

 

Appendix A Wide Area Virtualization Engine Hardware Specifications

Inline Adapter Specifications

Inline Adapter Specifications

 

 

 

Table A-2 describes the inline network adapter technical and general

 

 

 

specifications.

Table A-2

Inline Network Adapter Specifications

 

 

 

Specification

 

Description

 

 

Copper Gigabit Ethernet Specifications

 

 

 

IEEE standard

 

Gigabit Ethernet, 1000BASE-T

 

 

 

 

Fast Ethernet, 100BASE-T

 

 

 

 

Ethernet, 10BASE-T

 

 

Full duplex and half duplex

Supports both half-duplexandfull-duplexoperation in all operating

 

 

 

 

speeds

 

 

 

Autonegotiation

 

Autonegotiates between full-duplexandhalf-duplexoperations and

 

 

 

 

between 1000-Mbps,100-Mbps,and10-Mbpsspeeds

 

 

Data transfer rate

1000-Mbps,100-Mbps,and10-Mbpsspeeds per port inhalf-duplex

 

 

 

 

mode

 

 

 

 

2000-Mbps,200-Mbps,and20-Mbpsspeeds per port infull-duplex

 

 

 

 

mode

 

 

 

Ports

 

2 × RJ-45socket connectors

 

 

 

General Technical Specifications

 

 

 

 

Interface standard

PCI-ExpressBase Specification Revision 1.0

 

 

 

Size

 

PCI Short add in card: 6.6 × 4.4 in. (167.6 × 111.2 mm)

 

 

 

PCI Express card type

×4

 

 

 

PCI Express connector

Gold Finger: ×4

 

 

 

PCI voltage

 

+3.3 V ±9%

 

 

 

 

+12 V ±8%

 

 

 

Weight

 

6.4 oz (180.0 g)

 

 

Operating humidity

0 to 90%, noncondensing

 

 

Operating temperature

32 to 122 °F (0 to 50 °C)

 

 

Storage temperature

–4to 149 °F(–20to 65 °C)

 

 

 

 

 

 

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A P P E N D I X B

Maintaining the Wide Area

Virtualization Engine

Proper use of preventive maintenance procedures can keep the Wide Area Virtualization Engine (WAVE) in good operating condition and minimize the need for costly, time-consumingservice procedures. This chapter contains maintenance procedures that you should perform regularly.

This chapter covers the tasks required for maintaining a WAVE appliance or a WAVE farm:

Maintaining Your Site Environment, page B-1

Using Power Protection Devices, page B-7

Maintaining Your Site Environment

An exhaust fan in the power supply cools the power supply and system by drawing air in through various openings in the system and blowing it out the back. However, the fan also draws dust and other particles into the system, causing contaminant buildup, which results in an increase in the system’s internal temperature and interferes with the operation of various system components.

To avoid these conditions, we recommend keeping your work environment clean to reduce the amount of dust and dirt around the system, thereby reducing the amount of contaminants drawn into the system by the power supply fan.

This section discusses various environmental factors that can adversely affect system performance and longevity.

 

 

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Appendix B Maintaining the Wide Area Virtualization Engine

Maintaining Your Site Environment

Temperature, page B-2

Humidity, page B-3

Altitude, page B-3

Dust and Particles, page B-4

Corrosion, page B-4

Electrostatic Discharge, page B-4

Electromagnetic and Radio Frequency Interference, page B-5

Magnetism, page B-5

Shock and Vibration, page B-6

Power Source Interruptions, page B-6

Temperature

Temperature extremes can cause a variety of problems, including premature aging and failure of chips or mechanical failure of devices. Extreme temperature fluctuations can cause chips to become loose in their sockets and can cause expansion and contraction of disk drive platters, resulting in read or write data errors.

To minimize the negative effects of the temperature on system performance, follow these guidelines:

Ensure that the system is operated in an environment no colder than 50 °F (10 °C) or hotter than 95°F (35°C).

Ensure that the system has adequate ventilation. Do not place it within a closed-inwall unit or on top of cloth, which can act as insulation. Do not place it where it will receive direct sunlight, particularly in the afternoon. Do not place it next to a heat source of any kind, including heating vents during winter.

Adequate ventilation is particularly important at high altitudes. System performance may not be optimum when the system is operating at high temperatures as well as high altitudes.

Make sure that all slots and openings on the system remain unobstructed, especially the fan vent on the back of the system.

 

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Maintaining Your Site Environment

Clean the system at regular intervals to avoid any buildup of dust and debris, which can cause a system to overheat.

If the system has been exposed to abnormally cold temperatures, allow a 2-hourwarm-upperiod to bring it up to a normal operating temperature before turning it on. Failure to do so may cause damage to internal components, particularly the hard disk drive.

If intermittent system failures are noticed, try reseating any socketed chips, which might have become loose because of temperature fluctuations.

Humidity

High-humidityconditions can cause moisture migration and penetration into the system. This moisture can cause corrosion of internal components and degradation of properties such as electrical resistance and thermal conductivity. Extreme moisture buildup inside the system can result in electrical shorts, which can cause serious damage to the system.

Each system is rated to operate at 20 to 85 percent relative humidity, with a humidity gradation of 10 percent per hour. Buildings in which climate is controlled by air conditioning in the warmer months and by heat during the colder months usually maintain an acceptable level of humidity for system equipment. However, if a system is located in an unusually humid location, a dehumidifier can be used to maintain the humidity within an acceptable range.

Altitude

Operating a system at high altitude (low pressure) reduces the efficiency of forced and convection cooling and can result in electrical problems related to arcing and corona effects. This condition can also cause sealed components with internal pressure, such as electrolytic capacitors, to fail or perform at reduced efficiency.

Each system is designed to operate at a maximum altitude of 6500 feet (2000 meters) and can be stored at a maximum altitude of 30000 feet (9144 meters).

 

 

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Appendix B Maintaining the Wide Area Virtualization Engine

Maintaining Your Site Environment

Dust and Particles

A clean operating environment can greatly reduce the negative effects of dust and other particles, which act as insulators and interfere with the operation of a system’s mechanical components. In addition to regular cleaning, you should follow these guidelines to deter contamination of the system equipment:

Do not permit smoking anywhere near the system.

Do not permit food or drink near the system.

Use dust covers when the system is not in use.

Close windows and outside doors to keep out airborne particles.

Corrosion

The oil from a person’s fingers or prolonged exposure to high temperature or humidity can corrode the gold-platededge connectors and pin connectors on various devices in the system. This corrosion on system connectors is a gradual process that can eventually lead to intermittent failures of electrical circuits.

To prevent corrosion, you should avoid touching contacts on boards and cards. Protecting the system from corrosive elements is especially important in moist and salty environments, which tend to promote corrosion. Also, as a further deterrent to corrosion, the system should not be used in extreme temperatures, as explained in the “Temperature” section on page B-2.

Electrostatic Discharge

Electrostatic discharge (ESD) results from the buildup of static electricity on the human body and certain other objects. This static electricity is often produced by simple movements such as walking across a carpet. ESD is a discharge of a static electrical charge that occurs when a person whose body contains such a charge touches a component in the system. This static discharge can cause components, especially chips, to fail. ESD is a problem particularly in dry environments where the relative humidity is below 50 percent.

To reduce the effects of ESD, you should observe the following guidelines:

 

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Maintaining Your Site Environment

Wear a grounding wrist strap. If a grounding wrist strap is unavailable, touch an unpainted metal surface on the chassis periodically to neutralize any static charge.

Keep components in their antistatic packaging until they are installed.

Avoid wearing clothing made of wool or synthetic materials.

Electromagnetic and Radio Frequency Interference

Electromagnetic interference (EMI) and radio frequency interference (RFI) from a system can adversely affect devices such as radio and television (TV) receivers operating near the system. Radio frequencies emanating from a system can also interfere with cordless and low-powertelephones. Conversely, RFI fromhigh-powertelephones can cause spurious characters to appear on the system’s monitor screen.

RFI is defined as any EMI with a frequency above 10 kilohertz (kHz). This type of interference can travel from the system to other devices through the power cable and power source or through the air like transmitted radio waves. The Federal Communications Commission (FCC) publishes specific regulations to limit the amount of EMI and RFI emitted by computing equipment. Each system meets these FCC regulations.

To reduce the possibility of EMI and RFI, follow these guidelines:

Operate the system only with the system cover installed.

Ensure that the screws on all peripheral cable connectors are securely fastened to their corresponding connectors on the back of the system.

Always use shielded cables with metal connector shells for attaching peripherals to the system.

Magnetism

Because they store data magnetically, hard disk drives are extremely susceptible to the effects of magnetism. Hard disk drives should never be stored near magnetic sources such as the following:

Monitors

TV sets

 

 

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Printers

Telephones with real bells

Fluorescent lights

Shock and Vibration

Excessive shock can damage the function, external appearance, and physical structure of a system. Each system has been designed to operate properly even after withstanding a minimum of six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system). Each shock pulse can measure up to 5 gravities (G) for up to 11 milliseconds (ms). In storage, the system can withstand shock pulses of 20 G for 11 ms.

Excessive vibration can cause the same problems as mentioned earlier for shock, as well as causing components to become loose in their sockets or connectors. Systems can be subject to significant vibration when being transported by a vehicle or when operated in an environment with machinery that causes vibration.

Power Source Interruptions

Systems are especially sensitive to variations in voltage supplied by the AC power source. Overvoltage, undervoltage, and transients (or spikes) can erase data from memory or even cause components to fail. To protect against these types of problems, power cables should always be properly grounded and one or both of the following methods should be used:

Use one of the power protection devices described in the “Using Power Protection Devices” section on page B-7.

Place the system on a dedicated power circuit (rather than sharing a circuit with other heavy electrical equipment). In general, do not allow the system to share a circuit with any of the following:

Copier machines

Air conditioners

Vacuum cleaners

Space heaters

Power tools

 

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Using Power Protection Devices

Teletype machines

Adding machines

Laser printers

Facsimile machines

Any other motorized equipment

Besides these appliances, the greatest threats to a system’s supply of power are surges or blackouts caused by electrical storms. Whenever possible, turn off the system and any peripherals and unplug them from their power sources

during thunderstorms.

If a blackout occurs—evena temporaryone—whilethe system is turned on, turn off the system immediately and disconnect it from the electrical outlet. Leaving the system on may cause problems when the power is restored; all other appliances left on in the area can create large voltage spikes that can damage the system.

Using Power Protection Devices

A number of devices are available that protect against power problems such as power surges, transients, and power failures. The following subsections describe some of these devices:

Surge Protectors, page B-7

Line Conditioners, page B-8

Uninterruptible Power Supplies, page B-8

Surge Protectors

Surge protectors are available in a variety of types and usually provide a level of protection commensurate with the cost of the device. Surge protectors prevent voltage spikes, such as those caused during an electrical storm, from entering a system through the electrical outlet. Surge protectors, however, do not offer protection against brownouts, which occur when the voltage drops more than 20 percent below the normal AC line voltage level.

 

 

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Using Power Protection Devices

Line Conditioners

Line conditioners go beyond the overvoltage protection of surge protectors. Line conditioners keep a system’s AC power source voltage at a fairly constant level and therefore can handle brownouts. Because of this added protection, line conditioners cost more than surge protectors—upto several hundred dollars. However, these devices cannot protect against a complete loss of power.

Uninterruptible Power Supplies

Uninterruptible power supply (UPS) systems offer the most complete protection against variations in power because they use battery power to keep the system running when AC power is lost. The battery is charged by the AC power while it is available, so once AC power is lost, the battery can provide power to the system for a limited amount of time—from15 minutes to an hour orso—dependingon the UPS system.

UPS systems range in price from a few hundred dollars to several thousand dollars, with the more expensive units allowing you to run larger systems for a longer period of time when AC power is lost. UPS systems that provide only

5 minutes of battery power let you conduct an orderly shutdown of the system but are not intended to provide continued operation. Surge protectors should be used with all UPS systems, and the UPS system should be Underwriters Laboratories (UL) safety-approved.

 

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A

AC power specifications A-2

adapters inline 4-1

altitude

guidelines B-3

B

back panel

LEDs (figure) 1-4

C

cables

connecting 3-6

cabling requirements

inline network adapter 4-4

inline network adapter (examples) 4-7

cautions

description of xii

CD/DVD drive

I N D E X

problems 5-9

CD/DVD drive activity LED 1-3 connections

cables 3-6 power3-6

troubleshooting 5-3 connectors and ports

inline network adapter 4-3 locations1-3

console port

connector pinout 1-6 description1-6 problems5-11

conventions document xi

corrosion

preventing damage B-4

D

DC power

installation precautions 2-6 document

conventions xi

 

 

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Index

dust

preventing damage B-4

E

electromagnetic interference See EMI

electrostatic discharge See ESD

EMI

preventing effects of B-5 environment

maintaining B-1

ESD

preventing damage 2-7, B-4

Ethernet activity LED 1-5

Ethernet controller troubleshooting 5-4 troubleshooting (chart)5-5

Ethernet link LED 1-5

Ethernet port

connector pinouts 1-5

H

hard disk drive problems 5-9

hard disk drive activity LED 1-3 hardware

troubleshooting 5-1 humidity

maintenance guidelines B-3

I

I/O connectors 1-3 inline network adapter

cabling examples 4-7 cabling requirements4-4 description4-1 specificationsA-4

installation tabletop 3-2 warnings2-1

intermittent problems troubleshooting 5-10

F

front panel

 

L

 

 

 

figure

1-2

LEDs

LEDs

1-3

back panel (figure) 1-4

 

 

 

checking 3-7

 

 

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Index

description 1-3, 1-5 front panel (table)1-3 front view1-2

inline network adapter 4-3 rear view1-4

line conditioners using B-8

M

magnetism

preventing effects of B-5 maintenanceB-1 to B-7 memory

problems 5-10

microprocessor

problems 5-11

N

network

connection problems 5-4 removing WAVE from3-7

POST

description 5-12 error codes5-12

power

connecting to system 3-6 power on LED1-3 power-onself-test

See POST

power source interruptions preventing damage from B-6

power supplies

using uninterruptible B-8 problem solving

overview 5-1 tips5-7

R

rack requirements 3-6 radio frequency interference

See RFI

removing or replacing WAVE 3-7

RFI

preventing effects of B-5

P

ports

 

S

 

 

 

 

 

console (serial) 1-6

 

safety

 

inline network adapter

4-3

general precautions 2-4

 

 

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Index

warnings 2-1 serial port

connector pinout 1-6 description1-6 problems5-11

shock

preventing damage B-6 site environment

maintenance factors B-1 software problems

troubleshooting 5-11 status LEDs1-4

surge protectors using B-7

switches troubleshooting 5-3

symptoms and solutions tables 5-8

system problems identifying 5-2

system reliability 2-6

connections 5-3

Ethernet controller 5-4 network connections5-4 switches5-3

system hardware 5-1 undetermined problems5-6

U

undetermined problems troubleshooting 5-6

uninterruptible power supplies using B-8

V

vibration

preventing damage B-6

W

warnings

T

tabletop installation procedure 3-2

temperature

maintenance guidelines B-2 troubleshooting

installation 2-1

WAVE

maintaining B-1

removing or replacing 3-7

Wide Area Application Services software. See WAAS software

 

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