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Cisco Model DPC3212 and EPC3212
VoIP Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
Introduction...............................................................................................................10
What's In the Carton?...............................................................................................12
Front Panel Description ...........................................................................................13
Back Panel Description ............................................................................................14
What Are the System Requirements for Internet Service?.................................. 15
How Do I Subscribe to High-Speed Internet and Telephone Service? .............16
Where Is the Best Location for My Cable Modem?..............................................18
How Do I Mount the Modem on a Wall? (Optional)...........................................19
What Are the Requirements for Telephone Service?...........................................22
How Do I Connect the Cable Modem for Internet and Telephone Service?....23
Installing USB Drivers.............................................................................................. 27
Frequently Asked Questions................................................................................... 29
Having Difficulty? ....................................................................................................34
Tips for Improved Performance .............................................................................35
Front Panel LED Status Indicator Functions.........................................................36
Notices........................................................................................................................38
2 Part Number 4021203 Rev A
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
Part Number 4021203 Rev A 3
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CA TV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
4 Part Number 4021203 Rev A
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
7)
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
8)
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
9)
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
10)
11) Only use attachments/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
12)
Unplug this apparatus during lightning storms or when unused for long periods of
time.
13)
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
14)
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
Part Number 4021203 Rev A 5
IMPORTANT SAFETY INSTRUCTIONS
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
V erify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
Provide V entilation and Select a Location
Remove all packaging material before applying power to the product.
milar surface. Do not place this apparatus on a bed, sofa, rug, or si
Do not place this apparatus on an unstable surface.
Do not install this apparatus i
n an enclosure, such as a bookcase or rack, unless the installation
(such as VCRs or DVDs), lamps, books, vases with liquids, or
ec
provides proper ventilation.
Do not place entertainment devices
other objects on top of this product.
Do not block ventilation openings.
Prot t from Exposure to Moisture and Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
6 Part Number 4021203 Rev A
IMPORTANT SAFETY INSTRUCTIONS
ty
o determine that this product is in proper operating condition.
ing It
safety precautions should always be followed to reduce
:
1. Do n t use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
a
2. A oid cordless type) during an electrical storm. There may be a
lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safe
checks t
Protect the Product When Mov
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
T elephone Equipment Notice
When using your telephone equipment, basic
the risk of fire, electric stock and injury to persons, including the following
o
tub, in wet basement or near a swimming pool.
using a telephone (other than a
v
remote risk of electric shock from
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.
SAVE THESE INSTRUCTIONS
20090326_Modem No Battery_Safety
Part Number 4021203 Rev A 7
FCC Compliance
FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device.
The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
VoIP Cable Modem
Model: DPC3212/EPC3212
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
20081121 FCC Standard
8 Part Number 4021203 Rev A
CE Compliance
CE Compliance
Declaration of Conformity with Regard to the EU Directive 1999/5/EC
(R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
Part Number 4021203 Rev A 9
CE Compliance
Note: The full declaration of conformity for this product can be found in the Declarations of
Conformity and Regulatory Information section of the appropriate product hardware
installation guide, which is available on Cisco.com.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
EMC: EN 55022 and EN 55024
EN 61000-3-2 and EN 61000-3-3
Safety: EN 60950-1
This product conforms to the following European directives:
-1999/5/EC
-2006/95/EC
-2004/108/EC
20090312 CE_Modem/EMTA
10 Part Number 4021203 Rev A
Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new DPC3212 or EPC3212 Voice-over-Internet Protocol
(VoIP) Cable Modem is a modem that meets industry standards for high-speed data
connectivity along with reliable digital telephone service. With this cable modem,
your Internet enjoyment, home and business communications, and personal
productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC3212 or EPC3212 cable
modem for high-speed Internet or digital telephone service for your home or office.
Refer to the appropriate section in this guide for the specific information you need
for your situation. Contact your service provider for more information about
subscribing to these services.
Benefits and Features
Your new cable modem offers the following outstanding benefits and features:
Includes an embedded media terminal adapter (EMTA) supporting two-line
voice services
Provides a high-speed broadband Internet connection that energizes your online
experience, which makes downloading and sharing files and photos with your
family and friends hassle free
Includes 10/100/1000BASE-T Ethernet and USB ports to provide connectivity for
high-speed data services or to other Internet devices
Assures a broad range of interoperability with most service providers to deliver
high-end performance and reliability. The DPC3212 complies with Data Over
Cable System Interface Specifications (DOCSIS
®
) 1.0, 1.1, 2.0, and 3.0 standards
along with PacketCable™ 1.5 specifications. The EPC3212 complies with
EuroDOCSIS™ 1.0, 1.1, 2.0, and 3.0 standards along with EuroPacketCable™ 1.5
specifications.
Includes two RJ-11 telephony ports for connecting conventional telephones or
fax machines
Allows you to attach multiple devices in your home or office to the cable modem
for high-speed networking and sharing of files and folders without first copying
them onto a CD or diskette
Part Number 4021203 Rev A 11
Introduction
Features Plug and Play operation for easy set up and installation
Provides parental control and advanced firewall technology
Uses an attractive compact design that allows for table or wall-mount placement
Allows automatic software upgrades by your service provider
12 Part Number 4021203 Rev A
What's In the Carton?
What's In the Carton?
When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One DPC3212 or EPC3212 VoIP
Cable Modem
One AC power adapter with power
cord
One USB cable (USB cable may not be
provided with all products.)
One Ethernet cable (Ethernet cable
may not be provided with all
products)
One CD-ROM containing the user
guide and the USB drivers
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You need a cable signal splitter and additional standard RF coaxial cables if you
want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a
set-top converter, or a TV to the same cable connection as your wireless home
gateway.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.
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