Cisco Systems 303, 301 User Manual

USER GUIDE

Cisco Small Business

SPA 300 Series IP Phones

Models 301 and 303

June 2010

CCDE, CCENT, CCSI, Cisco Eos, Cisco Explorer, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco TrustSec, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Lumin, Cisco Nexus, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker, iLYNX, IOS, iPhone, IronPort, the IronPort logo, Laser Link, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1002R)

© 2010 Cisco Systems, Inc. All rights reserved.

OL-22243-01

Contents

Chapter 1: Getting Started	6
About This Document	6
Overview of the Cisco Small Business 300 Series IP Phones	8
Caring for Your Phone	8
Getting to Know the Cisco SPA 301	9
Getting to Know the Cisco SPA 303	11
Softkey Buttons	13
Screen Icons	15
Using Keypad Shortcuts	16

Chapter 2: Installing Your Phone	18
Before You Begin	18
Installing Your Cisco SPA 301 IP Phone	19
Connecting the Handset	19
Connecting the Power	19
Connecting Your Cisco SPA 301 to the Network	20
(Optional) Connecting Your Cisco SPA 301 to the Wireless Network	20
Installing Your Cisco SPA 303 IP Phone	21
Connecting the Handset	21
Connecting the Power	22
Connecting Your Cisco SPA 303 to the Network	22
(Optional) Connecting Your Cisco SPA 303 to the Wireless Network	22
(Optional) Installing the Cisco SPA 303 Stand	23
(Optional) Connecting a PC to Your Cisco SPA 303	23
(Optional) Connecting Wired and Wireless Headsets	23
(Optional) Mounting Your Cisco SPA 30X Phone to the Wall	24
Reversing the Handset Retention Tab	30
Verifying Phone Startup	31
Upgrading Your Phone’s Firmware	32
Determining Your Current Firmware Version	32
Download the Firmware	33

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Contents

Get Your Phone’s IP Address	33
Install the Firmware	33

Chapter 3: Using Basic Phone Functions	35
Using Phone Hardware and Accessories (Cisco SPA 303)	36
Using the Speakerphone	36
Using the Headset with Your IP Phone	36
Switching Between the Handset/Headset/Speakerphone During a Call	36
Sending Audio to the Phone Speaker	36
Choosing Your Preferred Audio Device	37
Adjusting Call Volume and Muting	37
Adjusting Call Volume	37
Adjusting the Ringer Volume	38
Using Mute (Cisco SPA 303)	38
Placing or Answering a Call	38
Using Dial Assistance (Cisco SPA 303)	39
Using Hold and Resume	39
Switching Between Multiple Calls on Hold on a Single Line
(Cisco SPA 303)	40
Ending a Call	40
Transferring Calls (Cisco SPA 303)	41
Performing an Attended Transfer	41
Performing an Unattended (Blind) Transfer	41
Transferring a Held Call to an Active Call	42
Redialing a Number	42
Viewing and Returning Missed Calls (Cisco SPA 303)	42
Turning the Missed Calls Shortcut On and Off	43
Forwarding Calls	44
Forwarding All Calls	44
Forwarding Calls When Your Phone is Busy	45
Forwarding Calls When You Don’t Answer the Phone	45

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Contents

Delaying Call Forwarding When You Don’t Answer the Phone
(Cisco SPA 303)	46
Stopping Call Forwarding	46

Setting Do Not Disturb	47
Activating Do Not Disturb	47
Deactivating Do Not Disturb	48
Turning Call Waiting On and Off	48
Picking Up a Call from Another Extension (Cisco SPA 303)	49
Parking a Call (Cisco SPA 303)	50
Placing a Three-Way Conference Call	51
Conferencing a Held Call with an Active Call (Cisco SPA 303)	52
Using the Phone Directories (Cisco SPA 303)	52
Using Your Personal Directory	52
Using the Corporate Directory	53
Using the Call History Lists	54
Viewing the Call History Lists	54
Calling from the Call History Lists	55
Deleting a Number from the Call History Lists	55
Saving a Call History List Number to Your Directory	55
Setting or Changing a Phone Password	55
Accessing Voicemail	56

Chapter 4: Using Advanced Phone Features	57
Configuring Privacy and Security Features	58
Blocking Caller ID	58
Blocking Anonymous Calls	58
Using Secure Call	59
Enabling Dial Assistance (Cisco SPA 303)	60
Adding and Using Speed Dials	60
Creating Speed Dials on Unused Line Buttons (Cisco SPA 303)	61
Creating Numerical Speed Dials	61

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Contents

Using Speed Dials

62

Using the Paging Feature	62
Paging Another Phone	62
Paging a Group of Phones	63
Configuring Auto Answer (Cisco SPA 303)	63
Monitoring/Accessing Another Phone from Your Phone
(Cisco SPA 303)	63
Customizing Your LCD Screen (Cisco SPA 303)	64
Changing the LCD Screen Contrast	64
Configuring the Phone Screen Saver	64
Turning on the Screen Saver	66
Using Ring Tones (Cisco SPA 303)	66
Changing Your Ring Tone	66
Configuring Date and Time Parameters on Your Phone
(Cisco SPA 303)	66
Setting Your Phone’s Date and Time	66
Using Star Codes	67
Using the Interactive Voice Response Menu on the Cisco SPA 301	69
Advanced Procedures for Technical Support Personnel
(Cisco SPA 303)	70
Rebooting Your Phone	71

Chapter 5: Using the Web Interface	73
Logging in to the Web Interface	74
Setting Do Not Disturb	75
Configuring Call Forwarding	75
Configuring Call Waiting	76
Blocking Caller ID	76
Blocking Anonymous Calls	77
Using Your Personal Directory (Cisco SPA 303)	77
Viewing Call History Lists	78

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Contents

Creating Speed Dials	78
Accepting Text Messages (Cisco SPA 303)	78
Adjusting Audio Volume	79
Changing the LCD Contrast (Cisco SPA 303)	80
Configuring the Phone Screen Saver (Cisco SPA 303)	80
Appendix A: Where to Go From Here	82

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1

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. It contains the following sections:

•About This Document, page 6

•Overview of the Cisco Small Business 300 Series IP Phones, page 8

•Getting to Know the Cisco SPA 301, page 9

•Getting to Know the Cisco SPA 303, page 11

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.

NOTE The Cisco Small Business IP Phone features vary, depending on the type of call control system that you are using. This document describes using the Cisco Small Business IP Phones with a SIP phone system, such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system. If you are using your Cisco Small Business IP Phone with a Cisco Unified Communications 500 Series, see the Cisco Unified Communications Manager Express for Cisco Small Business IP Phone SPA 30X (SPCP) User Guide.

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Getting Started	1
About This Document

Organization

This table describes the contents of each chapter in this document.

	Title	Description
Chapter 1	Getting Started	A description of this book
		and an overview of the Cisco
		Small Business IP Phones.
Chapter 2	Installing Your Phone	How to connect and install
		your phone.
Chapter 3	Using Basic Phone	How to perform basic phone
	Functions	tasks, such as placing and
		answering calls, transferring
		calls, setting up call
		forwarding, and picking up
		calls.
Chapter 4	Using Advanced Phone	How to perform advanced
	Features	phone tasks, such as
		configuring privacy and
		security features, speed
		dials, paging, and ring tones.
Chapter 5	Using the Web Interface	How to log in to and use the
		phone’s web user interface.
Appendix A	Where to Go From Here	Lists of and links to related
		documentation.

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Getting Started	1
Overview of the Cisco Small Business 300 Series IP Phones

Overview of the Cisco Small Business 300 Series IP Phones

The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small Business 300 Series IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone. Unlike traditional phones, Cisco Small Business IP phones require a separate power source. Power the phones by connecting them to the included power adapter.

The following table shows the Cisco Small Business 300 Series IP Phones covered in this document and their respective features:

	Cisco SPA 301	Cisco SPA 303
Screen	None	128 X 64 monochrome LCD
Lines	1	3
Softkeys	None	4 dynamic
Navigation Button	None	Four-way navigation key

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

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Getting Started	1
Getting to Know the Cisco SPA 301

Getting to Know the Cisco SPA 301

#	Phone Feature	Description
1	Handset	Pick up to place or answer a call.

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Getting Started	1
Getting to Know the Cisco SPA 301

#	Phone Feature	Description
2	Message	The LED color and action indicates the phone or
	Waiting/Status	message status:
	Indicator	• Red (solid)—You have a new voice mail
		message.
		• Red (fast blinking)—You have an incoming call.
		• Red (slow blinking)—You have a call on hold.
		• Red (series of two fast blinks)—Your phone has
		temporarily lost its Ethernet connection.
		• Orange (solid)—Your phone is not registered to
		the call control system. This occurs when the
		phone is rebooting and has not yet registered.
		• Orange (fast blinking)—Your phone’s firmware is
		upgrading.
		• Orange (slow blinking)—Your phone is
		downloading firmware.
		• Orange (series of two fast blinks)—Your phone
		has permanently lost its Ethernet connection.
		When the phone is reconnected, it will reboot.
		• Green (slow blinking)—Call forwarding or Do
		Not Disturb is turned on. (You will also hear an
		interrupted dial tone.)
3	Ringer button	Push to the On position to turn the ringer on. Push to
		the Off position to turn the ringer off.
4	Voice mail button	Press to access voice mail (must be set up by your
		phone system administrator).
5	Flash button	Press to place a call on hold and open another line.
6	Redial button	Press to redial the last number called.
7	Volume button	Press repeatedly to increase the volume of the
		handset (when the handset is off the phone) or ringer
		volume (when the handset is on the phone).
8	Keypad	Use to dial phone numbers.

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Getting Started	1
Getting to Know the Cisco SPA 303

Getting to Know the Cisco SPA 303

#	Phone Feature	Description
1	Handset	Pick up to place or answer a call.
2	Message	Displays solid red when you have a new voice mail
	Waiting Indicator	message. Flashes red during an incoming call or when
		the phone’s firmware is being updated.
3	LCD Screen	Displays date and time, phone station name, line
		extensions, and softkey options.

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Getting Started	1
Getting to Know the Cisco SPA 303

#	Phone Feature	Description
4	Line keys	Indicates phone line status. When lit:
		Green: Line is idle.
		Red (steady): Line is active or in use.
		Red (blinking): Line is on hold.
		Orange: Line is unregistered and cannot be used.
		Line key colors depend on your phone system and can
		vary.
		These keys can also be programmed by your phone
		system administrator to perform functions such as
		speed dial, call pickup, or monitoring an extension.
5	Softkey buttons	Press a softkey button to perform the action shown on
		the label on the LCD screen above. Softkeys vary
		depending on your phone system. See your phone
		user guide for more information.
6	Navigation	Press an arrow to scroll left, right, up, or down through
	button	items shown on the LCD screen.
7	Messages	Press to access voice mail (must be set up by your
	button	phone system administrator).
8	Hold button	Press to place a call on hold.
9	Setup button	Press to access a menu to configure features and
		preferences (such as your directory and speed dials),
		access your call history, and set up functions (such as
		call forwarding).
10	Mute button	Press to mute or unmute the phone. When phone is
		muted, the button glows red. A flashing mute button
		indicates the network connection cannot be found.
11	Headset button	Push to turn the headset on or off. When the headset is
		on, the button glows green.
12	Volume button	Press + to increase the volume and - to lower the
		volume of the handset, headset, speaker (when the
		handset is off the phone), or ringer volume (when the
		handset is on the phone).

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Getting Started	1
Getting to Know the Cisco SPA 303

#	Phone Feature	Description
13	Speaker button	Push to turn the speaker on or off. When the speaker is
		on, the button glows green.
14	Keypad	Use to dial phone numbers, enter letters, and choose
		menu items.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 301.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.

Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.

Button	Function
<< or >>	Move left or right through an entry without deleting characters.
activ	Activates screen saver mode.
add	Add an entry.
bxfer	Performs a blind call transfer (transferring a call without speaking
	to the party to whom you are transferring the call.)
cancel	Cancels any changes you have made (press before ok or save).
cfwd	Forwards all calls coming to your phone to a specified number.
-cfwd	Clears call forwarding.
conf	Initiates a conference call.
confLx	Conferences active lines on the phone together.
delChr	Deletes the last number or letter.

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Getting Started	1
Getting to Know the Cisco SPA 303

Button	Function
delete	Deletes an entire item (for example, a number from the Call
	History list).
dial	Dials a number.
dir	Provides access to phone directories.
dnd	Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd	Clears Do Not Disturb.
edit	Opens an item so that you can edit numbers or letters, or enable
	or disable a feature.
grPick	Allows you to answer a call ringing on an extension by
	discovering the number of the ringing extension.
ignore	Ignores an incoming call.
lcr	Dials the Last Call Received.
miss	Shows the Missed Calls list.
park	Puts a call on hold at a designated “park” number. The call is
	parked on the line until you unpark it or the caller disconnects.
	Must be configured by your phone system administrator.
pickup	Allows you to answer a call ringing on another extension by
	entering the extension number.
phold	Puts a call on hold on an active shared line.
redial	Displays a list of recently dialed numbers.
save	Saves your changes.
select	Selects the highlighted item on the LCD screen.
starcode	Allows you to enter a star code. See “Using Star Codes,” on
	page 67.
unpark	Resumes a parked call.
xfer	Performs a call transfer.
xferLx	Transfers an active line on the phone to a called number.

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Getting Started	1
Getting to Know the Cisco SPA 303

Button	Function
y/n	Enters a submenu and when pressed, toggles between Yes or No
	to enable or disable an option.

Screen Icons

The LCD screen displays various icons that tell you the status of your phone, or calls on the phone. The following screens show some of the icons used:

In the figure above, the double arrow on the right of the screen indicates that a call is in progress. The offhook phone icon next to “SPA 303” indicates the handset is in use.

In the figure above, the speaker icon next to “SPA 303” indicates the speaker is in use.

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Getting Started	1
Getting to Know the Cisco SPA 303

In the figure above, the headset icon next to “SPA 303” indicates that the headset is being used.

In the figure above, the right arrow on the right of the screen indicates that a call is on hold.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 301.)

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Getting Started	1
Getting to Know the Cisco SPA 303

For example, to obtain your IP address on the Cisco SPA 303, press the Setup button and dial 9.

The IP address is displayed on the Network screen.

NOTE Menus and options may vary.

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2

Installing Your Phone

This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections:

•Before You Begin, page 18

•Installing Your Cisco SPA 301 IP Phone, page 19

•Installing Your Cisco SPA 303 IP Phone, page 21

•(Optional) Mounting Your Cisco SPA 30X Phone to the Wall, page 24

•Verifying Phone Startup, page 31

•Upgrading Your Phone’s Firmware, page 32

Before You Begin

Before you install and connect your phone, verify with your phone administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

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Installing Your Phone	2
Installing Your Cisco SPA 301 IP Phone

Installing Your Cisco SPA 301 IP Phone

Figure 1 Cisco SPA 301 Phone Power and Handset Connections

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. (labeled 2 in Figure 1).

STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).

Connecting the Power

Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 1 in Figure 1).

NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.

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Installing Your Phone	2
Installing Your Cisco SPA 301 IP Phone

Connecting Your Cisco SPA 301 to the Network

Figure 2 Cisco SPA 301 Phone Ethernet Connection

If you are using an Ethernet connection:

STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “WAN” (labeled 3 in Figure 2).

STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.

(Optional) Connecting Your Cisco SPA 301 to the Wireless Network

You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network. To connect your phone to the Cisco WBP54G:

STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the

Wireless-G Bridge for Phone Adapters Quick Installation Guide, available on cisco.com. See Appendix A, “Where to Go From Here,” for a list of documents and locations.

STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the back of the IP phone base station into the slot marked “WAN.”

STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.

STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.

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Installing Your Phone	2
Installing Your Cisco SPA 303 IP Phone

STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.

Installing Your Cisco SPA 303 IP Phone

	Figure 3 Cisco SPA 303 Phone Connections
	Connecting the Handset
STEP 1	Turn the phone body over to expose the ports on the back of the unit.
STEP 2	Insert the long end of the phone cord into the handset port on the phone body that
	is marked with a phone symbol. (labeled 5 in Figure 3).
STEP 3	(Optional) Route the phone cord through the cable slot (labeled 4 in Figure 3).
STEP 4	Insert the other end of the phone cord into the port at the bottom of the handset
	(not shown).

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Installing Your Phone	2
Installing Your Cisco SPA 303 IP Phone

Connecting the Power

Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 6 in Figure 3).

NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.

Connecting Your Cisco SPA 303 to the Network

STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW” (labeled 3 in Figure 3).

STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.

(Optional) Connecting Your Cisco SPA 303 to the Wireless Network

You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network.

NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.

To connect your phone to the Cisco WBP54G:

STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the

Wireless-G Bridge for Phone Adapters Quick Installation Guide, available on cisco.com. See Appendix A, “Where to Go From Here,” for a list of documents and locations.

STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the back of the IP phone base station into the slot marked “SW.”

STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.

STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.

STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.

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Installing Your Phone	2
Installing Your Cisco SPA 303 IP Phone

(Optional) Installing the Cisco SPA 303 Stand

NOTE Do not attach the desk stand if you want to mount the phone to the wall.

STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.

STEP 2 Slide the bottom tabs into the lower slots on the phone body (labeled 1 in

Figure 3) and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force.

(Optional) Connecting a PC to Your Cisco SPA 303

To connect a PC to your phone (optional):

NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.

STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (not provided) to the PC port on the back of the phone body (labeled 2 in

Figure 3.)

STEP 2 Connect the other end of the Ethernet cable to the network port on your PC.

(Optional) Connecting Wired and Wireless Headsets

The Cisco SPA 303 supports headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites:

http://www.plantronics.com

http://www.jabra.com

Each brand and type of headset may require different steps for connection.

Consult the documentation for your particular headset for more information.

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Installing Your Phone	2
(Optional) Mounting Your Cisco SPA 30X Phone to the Wall

In general, to connect a headset. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic:

(Optional) Mounting Your Cisco SPA 30X Phone to the Wall

To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

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