Canon 2020i User Manual

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JuLY 2006

Canon imageRUNNER 2020/2020i

Buyers Laboratory Inc. Lab Test Report

A Comprehensive BLI Laboratory Evaluation

Canon imageRUNNER 2020/2020i

20 PPM Copier • Printer • Scanner • Fax

Reliability...............................................

Excellent

Multitasking..................................................

Good

Administrative Utilities..............................

Very Good

Feedback to Workstations...................................

Fair

Ease of Network Setup.....................................

Good

Print Drivers.................................................

Good

Applications Compatibility...........................

Excellent

Scan Functions..............................................

Good

Print/Copy Quality......................

Excellent/Very Good

Print/Copy Productivity..............................

Fair/Good

Ease of Use.............................................

Excellent

Feature Set..................................................

Good

Toner Yield...................................................

Good

Cost per Page...........................................

Excellent

Value.....................................................

Excellent

Test duration: Two months, including a50,000-impressiondurability test.

TESTLAB

ALSO INSIDE

Test Procedures

Specifications

Certificate of

Reliability

Ratings scale: Excellent, Very Good, Good, Fair and Poor.

Maximum monthly duty cycle: 50,000 impressions.

BLI’s recommended monthly duty cycle for peak usage: Up to 25,000 impressions.

BLI RECOMMENDATION

An excellent value, the Canon imageRUNNER 2020i proved to be an exceptional overall performer in BLI’s rigorous two-monthevaluation, displaying excellent multitasking capabilities,above-averageimage quality and very good ease of use. Geared to workgroups and small businesses, this highly reliable20-ppmdevice, which supports up toledger-sizeoutput, provides standard copying, scanning and PC and network printing, as well as optional faxing(walk-up,PC and Internet). Contributing to the imageRUNNER 2020i’s very good ease of use are a touch screen and standard automatic duplexing, which are not offered on most competitive models. In addition, this model, which has the highest standard memory capacity (256 MB) for competitive devices, offersfull-colordocument distribution capabilities. Because of its outstanding overall performance and excellent value, BLI highly recommends the Canon imageRUNNER 2020i for offices in need of a multifunctional product for monthly volumes of up to 25,000 impressions.

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the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole

part, in any form

man-

© 2006 Buyers Laboratory Inc. WARNING: This withma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report,manner,yin

ner,withouthether printedthe orwritteelec ronicpermission(includ ng, but noft limitedBuyersto, copying,Laboratory,faxing, scanniis unlawfulg or useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be pros-

ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at (201) 488-0404.Buyers Lab ratory Inc., 20 Railr ad Avenue, Hackensack, NJ

07601. Contact us at info@buyerslab.com.

 

contact BLI at (201) 488-0404(x17) or at info@buyerslab.com.

 

 

 

 

 

 

TESTLAB

Canon imageRUNNER 2020i

Buyers Laboratory Lab Test Report

Performance Overview

,andrepresent positive, negative and neutral attributes, respectively.

Reliability

EXCELLENT

The Canon imageRUNNER 2020i completed BLI’s two-month,50,000-impres-sion durability test without misfeeding or requiring service of any kind.

The unit’s drum yield is lower than the average for competitive models.

MULTITASKING

GOOD

Offering good multitasking capabilities, the imageRUNNER 2020i enables users to program up to four copy jobs.

Programming of the next copy job can begin as soon as the pages of the previous copy job have been scanned.

A prompt appears on the display letting users know the system is ready to scan the next copy job.

The unit does not offer an interrupt function.

Jobs are processed on a first-in,first-outbasis; one function cannot be established as a priority function.

Administrative Utilities

VERY GOOD

Administrative utilities for the imageRUNNER 2020i include the unit’s Remote User Interface (its embedded Web page), which can be accessed from users’ desktops, and imageWARE Enterprise Management Console, which is HTMLbased. imageWARE Enterprise Management Console enables discovery of Canon and non-Canondevices on the network and also enables viewing all devices or groups of devices that meet specified criteria. Administrators can choose to view network devices in a list view or in a map view that shows their locations in the enterprise.

The Remote User Interface is very easy to navigate and offers a broad range of functionality. It allows remote configuration of network settings and authentication, viewing counters for every function (copy, print, send,

This report has been reproduced with the writtenpermission of Buyers Laboratory Inc. Any duplication of this report, in wholereportpart, in any formreport,manner,y

© 2006 Buyers Laboratory Inc. WARNING: This ma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary or excerpts from this in manner,withoutwhether printedthe orwrittenelectro icpermission(includ ng, but notof limitedBuyersto, copying,Laboratory,faxing, scanniis unglawfulor useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be prosecuted to the fullest extent of the law. To purchase reprints of any BLIcontactreports orBLIarticles,at contact(201)BLI488at-(201)0404488(x17)-0404.orBuyersat info@buyerslabLab ratory Inc., 20 Railroad.comAvenue,. Hackensack, NJ 07601. Contact us at info@buyerslab.com.

TESTLAB

Canon imageRUNNER 2020i

Buyers Laboratory Lab Test Report

receive) and remote programming and management of addresses for e-mail,fax and Internet fax, as well as management of user mailboxes.

The Remote User Interface also provides status information such as the approximate amount of available paper. However, information on the remaining toner is vague (i.e., “available”).

The Web utility provides extensive information on jobs via the job status tab. Information includes user name, status of the job and number of pages. There are separate logs for print jobs, copy jobs, send jobs and receive faxes.

Plug-insfor HP Web Jetadmin are available for Canon products, so users of this popular management utility can use it to manage Canon devices as well.

Department ID mode enables administrators to control access to the imageRUNNER 2020i, setting passwords and limits by function (print, copy, scan) for individual users and departments.

Department ID mode, which supports up to 1,000 department codes, also enables users to display and print a list outlining how much paper was used by each department. In addition, it allows administrators to specify whether to accept or reject print and network scan jobs from computers that do not correspond to any registered department ID.

Remote UI

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© 2006 Buyers Laboratory Inc. WARNING: This ma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary or excerpts from this in manner,withoutwhether printedthe orwrittenelectro icpermission(includ ng, but notof limitedBuyersto, copying,Laboratory,faxing, scanniis unglawfulor useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be prosecuted to the fullest extent of the law. To purchase reprints of any BLIcontactreports orBLIarticles,at contact(201)BLI488at-(201)0404488(x17)-0404.orBuyersat info@buyerslabLab ratory Inc., 20 Railroad.comAvenue,. Hackensack, NJ 07601. Contact us at info@buyerslab.com.

TESTLAB

Canon imageRUNNER 2020i

Buyers Laboratory Lab Test Report

FEEDBACK TO WORKSTATIONS

FAIR

There are no pop-upmessages or icon alerts to notify end users of conditions such as toner low, paper out, etc. Users must proactively seek the information on the Web page to see device or print job status.

imageWARE Enterprise Management Console can be configured to send popup error messages to one or more administrators (not end users).

The Print Monitor utility (which provides pop-upmessages indicating a job has been sent) requires the administrator to create a port using Canon’s LPR 2.0, which is a bit awkward because a standard TCP/IP port is already created when the imageRUNNER 2020i is installed. LPR 2.0 providespop-upjob status messages that indicate that a job has been sent. Since the messaging is limited, BLI recommends using the automated installation routine.

Information regarding the amount of remaining paper and the size of paper is displayed in the driver when clicking on a paper source, provided Canon’s automatic installation is used; however, to obtain accurate information, the user must first select to update status information, which requires numerous steps (12 mouse clicks). Further, it was observed that if a port is created manually using Canon’s LPR 2.0 port creation utility (which is required to run the Job Monitor utility), the information on available paper status from the print driver was inaccurate, even after updating status information. Because users may not realize that the paper size or capacity information displayed on the image of the device in the driver could be inaccurate, they could make mistakes that result in wasted paper and productivity.

EASE OF NETWORK SETUP

GOOD

Configuration of network settings can be easily performed, either from the control panel or remotely via the Remote User Interface.

The Canon imageRUNNER 2020i is bundled with a CD that contains the print drivers and the LPR 2.0 utility. An installation utility built into the drivers’ CD automatically locates the machine and creates the port.

The print drivers do not auto-launchupon insertion of the CD into the drive.

Installation requires users to navigate the CD-ROMto locate the setup file for each driver before they can follow the automated process. Installing the PCL driver requires 13 clicks and requires a separate installation from the PostScript and UFR II LT drivers.

The PCL driver can detect any configured accessories on the unit, eliminating the need for the administrator to manually specify configured accesso-

This report has been reproduced with the writtenpermission of Buyers Laboratory Inc. Any duplication of this report, in wholereportpart, in any formreport,manner,y

© 2006 Buyers Laboratory Inc. WARNING: This ma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary or excerpts from this in manner,withoutwhether printedthe orwrittenelectro icpermission(includ ng, but notof limitedBuyersto, copying,Laboratory,faxing, scanniis unglawfulor useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be prosecuted to the fullest extent of the law. To purchase reprints of any BLIcontactreports orBLIarticles,at contact(201)BLI488at-(201)0404488(x17)-0404.orBuyersat info@buyerslabLab ratory Inc., 20 Railroad.comAvenue,. Hackensack, NJ 07601. Contact us at info@buyerslab.com.

TESTLAB

Canon imageRUNNER 2020i

Buyers Laboratory Lab Test Report

ries, though the process is not completely automatic. Once the drivers are installed, the administrator must enter the IP address of the unit, select two-waycommunication in the driver and set the driver to search for any configured accessories.

PRINT DRIVERS

GOOD

The imageRUNNER 2020i was tested with the standard PCL 5e/6 driver; the

UFR II LT driver is also standard. The drivers support Windows 98, 2000, Me, XP, Server 2003 and Novell NetWare. The PCL driver also supports Windows NT 4.0 and the UFR II LT driver supports Mac OS X or higher.

Most of the features used for typical print jobs are accessible on the main screen.

The well-designeddrivers are graphical, enablingpoint-and-clickselection of paper drawers.

The drivers offer a good feature set that includes proof print and the ability to save the settings for frequently used jobs.

The unit offers simultaneous RIP and print, with printing beginning while pages are still being processed.

File size remained the same when printing multiple sets, regardless of whether “collate” was selected from the properties screen of the driver or from the print screen within an application.

PCL Print Driver

This report has been reproduced with the writtenpermission of Buyers Laboratory Inc. Any duplication of this report, in wholereportpart, in any formreport,manner,y

© 2006 Buyers Laboratory Inc. WARNING: This ma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary or excerpts from this in manner,withoutwhether printedthe orwrittenelectro icpermission(includ ng, but notof limitedBuyersto, copying,Laboratory,faxing, scanniis unglawfulor useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be prosecuted to the fullest extent of the law. To purchase reprints of any BLIcontactreports orBLIarticles,at contact(201)BLI488at-(201)0404488(x17)-0404.orBuyersat info@buyerslabLab ratory Inc., 20 Railroad.comAvenue,. Hackensack, NJ 07601. Contact us at info@buyerslab.com.

TESTLAB

Canon imageRUNNER 2020i

Buyers Laboratory Lab Test Report

APPLICATIONS COMPATIBILITY

EXCELLENT

No problems were experienced with any of the test files used in the applications compatibility tests. Units are tested for compatibility on Windows XP platforms with Microsoft Word 2000, Microsoft PowerPoint 2000, Microsoft Excel 2000, Adobe PageMaker 7.0, Adobe Photoshop 6.0 and Adobe Acrobat

6.0 using 25 application test files, which contain text, graphics, halftone images, tables, etc., enabling BLI technicians to evaluate memory usage, file processing, font rendering and grayscale capability.

SCAN FUNCTIONS

GOOD

The imageRUNNER 2020i offers 600-x-600-dpiscanning, which was easy to use and performed well in testing.

Users can scan documents to file, e-mailand Internet fax.

With the unit’s scan-to-e-mailcapability, users can scan and send documents in TIFF, PDF, PDF (compact) and JPEG format. Users can scan to multiplee-mailaddresses, which can be programmed from the Web utility and the control panel, in a single session.

The unit can scan color documents.

Tested scan speed for a black-and-whitedocument, at 23.42 originals per minute, is faster than the unit’s rated engine speed.

PRINT/COPY Quality

EXCELLENT/VERY GOOD

Print output produced by the imageRUNNER 2020i is excellent overall, earning ratings of Excellent for text, line art and solids and Very Good for halftones.

Text, line art and solids in copy mode received Excellent ratings, while halftone range was rated Very Good and halftone pattern was rated Good.

In both print and copy mode, text was sharp and dark with fully formed characters and smooth curves and lines and no toner overspray. Solids were also dark and displayed consistent coverage. Closely spaced fine lines were distinct and of consistent thickness. Halftone fill was smooth and displayed no banding in print mode and minimal banding in copy mode.

This report has been reproduced with the writtenpermission of Buyers Laboratory Inc. Any duplication of this report, in wholereportpart, in any formreport,manner,y

© 2006 Buyers Laboratory Inc. WARNING: This ma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary or excerpts from this in manner,withoutwhether printedthe orwrittenelectro icpermission(includ ng, but notof limitedBuyersto, copying,Laboratory,faxing, scanniis unglawfulor useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be prosecuted to the fullest extent of the law. To purchase reprints of any BLIcontactreports orBLIarticles,at contact(201)BLI488at-(201)0404488(x17)-0404.orBuyersat info@buyerslabLab ratory Inc., 20 Railroad.comAvenue,. Hackensack, NJ 07601. Contact us at info@buyerslab.com.

TESTLAB

Canon imageRUNNER 2020i

Buyers Laboratory Lab Test Report

PRINT/COPY PRODUCTIVITY

FAIR/GOOD

The unit’s performance in the job stream evaluation is substantially below the average for competitive models.

The imageRUNNER 2020i’s print productivity is competitive when printing multiple sets in both simplex and duplex modes.

Although the unit’s copy efficiency is below average for competitive units in

1:1 mode, it’s competitive in 1:2 and 2:2 modes.

First-copytime from both the platen and the document feeder are among the slowest for competitive models.

EASE OF USE

EXCELLENT

The imageRUNNER 2020i features a well-designedcontrol panel that incorporates a large(3-1/2"x4-3/4"),easy-to-readLCD display that is adjustable for brightness via a dial on the control panel. Unlike with some manufacturers, the imageRUNNER 2020i’s control panel provides a consistent look and feel with the rest of Canon’s product line. The control panels of other Segment 1 models usually differ from those ofhigher-speedmodels in the product line.

Unlike the large majority of competitive models, the imageRUNNER 2020i has a touch screen, which makes it easier to navigate than models that have control panels with hard keys.

The control panel lacks a help key.

Canon imageRUNNER 2020i Control Panel

This report has been reproduced with the writtenpermission of Buyers Laboratory Inc. Any duplication of this report, in wholereportpart, in any formreport,manner,y

© 2006 Buyers Laboratory Inc. WARNING: This ma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary or excerpts from this in manner,withoutwhether printedthe orwrittenelectro icpermission(includ ng, but notof limitedBuyersto, copying,Laboratory,faxing, scanniis unglawfulor useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be prosecuted to the fullest extent of the law. To purchase reprints of any BLIcontactreports orBLIarticles,at contact(201)BLI488at-(201)0404488(x17)-0404.orBuyersat info@buyerslabLab ratory Inc., 20 Railroad.comAvenue,. Hackensack, NJ 07601. Contact us at info@buyerslab.com.

TESTLAB

Canon imageRUNNER 2020i

Buyers Laboratory Lab Test Report

Though not all of the features required for typical copy jobs can be programmed from the main screen, they are selectable from the main screen and, when selected, bring the user to another screen where the settings can be programmed. The keys are well-labeledand BLI test technicians found the menu system easy to navigate.

The job list on the control panel offers extensive information for print, copy, fax, and Internet fax and jobs currently being processed.

Loading paper into the drawers is easy. The paper drawers have a sliding width guide and a length guide that has to be removed and replaced; BLI prefers a sliding length guide. However, the standard paper drawers do not automatically detect the size of paper loaded in them, so users must change the paper size in the drawers and at the control panel.

Procedures for replacing the toner are simple, although a bit awkward because the user must remove the seal while inserting the toner cartridge into the device, otherwise the toner will spill.

Removing misfeeds was easy. Although no step-by-stepinstructions are provided, a graphic and text message on the display indicate the misfeed location.

The drum is not exposed when removing misfeeds from the unit.

FEATURE SET

VERY GOOD

This model is available in two configurations: the imageRUNNER 2020 and the imageRUNNER 2020i. The main differences between the two models is that the imageRUNNER 2020 does not offer scanning, which is standard on the imageRUNNER 2020i. Other differences include standard memory capacity (128 MB versus 256 MB) and duplexing (optional versus standard).

The imageRUNNER 2020i offers a competitive standard paper capacity of two 250-sheetdrawers.

The unit’s maximum paper capacity of 1,080 sheets and bypass capacity of 80 sheets are below the average for competitive models.

The unit’s standard memory capacity of 256 MB of RAM is higher than the average for competitive models; in fact, it’s the highest. Though it’s nonupgradable, it is nevertheless higher than the average maximum memory capacity for models in this group.

The unit’s standard RADF has a capacity (50 sheets) that’s slightly higher than the average for comparably equipped models.

This report has been reproduced with the writtenpermission of Buyers Laboratory Inc. Any duplication of this report, in wholereportpart, in any formreport,manner,y

© 2006 Buyers Laboratory Inc. WARNING: This ma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary or excerpts from this in manner,withoutwhether printedthe orwrittenelectro icpermission(includ ng, but notof limitedBuyersto, copying,Laboratory,faxing, scanniis unglawfulor useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be prosecuted to the fullest extent of the law. To purchase reprints of any BLIcontactreports orBLIarticles,at contact(201)BLI488at-(201)0404488(x17)-0404.orBuyersat info@buyerslabLab ratory Inc., 20 Railroad.comAvenue,. Hackensack, NJ 07601. Contact us at info@buyerslab.com.

TESTLAB

Canon imageRUNNER 2020i

Buyers Laboratory Lab Test Report

Unlike most competitive models, the imageRUNNER 2020i offers automatic duplexing as a standard feature.

In addition to the features that would be expected for a unit in this range, the imageRUNNER 2020i offers 100 copy control codes, a choice of languages for the control panel (English, French, Korean, Portuguese or Spanish) and the ability to feed different size originals.

Walk-upand PC faxing are available as options. Fax features include a 33.6- Kbps modem with JBIG compression, 500 autodial destinations (including 60one-touchkeys), broadcasting, timers,error-correctionmode and the ability to serve as a transfer hub.

Unlike most Segment 1 models, the imageRUNNER 2020i offers finishing options. They include an internal finisher that can top-cornerstaple up to 50 sheets (an optional finisher tray that provides an additional output tray is also available) and an innertwo-waytray, which was provided with the test unit, that provides collation when stapling is not required.

The unit features Canon’s RAPID Fusing Technology, which according to the company, helps speed warm-uptimes and significantly helps reduce energy consumption.

SECURITY/ACCESSIBILITY

NOT RATED

With Department ID mode, administrators can control access to the imageRUNNER 2020i by setting passwords and limits by function (print, copy, scan) for individual users and departments.

The Canon imageRUNNER 2020i offers standard MAC filtering and IP address filtering, which allows administrators to limit which users and which workstations can access the unit.

USB block can prohibit unauthorized access by blocking connections via the USB port.

An administrator can enable or disable specific device protocols to minimize unwanted communication.

Memory lock mode allows received faxes to be stored to memory, where they can be viewed or printed.

An optional Braille kit, which improves access to copy and fax functions for users with visual impairments, contains transparent Braille labels that affix to each hard key on the control panel except for the numeric keys.

This report has been reproduced with the writtenpermission of Buyers Laboratory Inc. Any duplication of this report, in wholereportpart, in any formreport,manner,y

© 2006 Buyers Laboratory Inc. WARNING: This ma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary or excerpts from this in manner,withoutwhether printedthe orwrittenelectro icpermission(includ ng, but notof limitedBuyersto, copying,Laboratory,faxing, scanniis unglawfulor useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be prosecuted to the fullest extent of the law. To purchase reprints of any BLIcontactreports orBLIarticles,at contact(201)BLI488at-(201)0404488(x17)-0404.orBuyersat info@buyerslabLab ratory Inc., 20 Railroad.comAvenue,. Hackensack, NJ 07601. Contact us at info@buyerslab.com.

Canon imageRUNNER 2020i

Buyers Laboratory Lab Test Report

TONER YIELD

GOOD

The tested toner yield of the imageRUNNER 2020i is slightly below the average for Segment 1 units.

VALUE

EXCELLENT

When equipped with the optional finisher, the imageRUNNER 2020i is priced substantially lower than the average for comparably equipped competitive models. In addition, the unit’s supplies cost per page is lower than the average for competitive models. In fact, it’s among the lowest.

TESTLAB 10

This report has been reproduced with the writtenpermission of Buyers Laboratory Inc. Any duplication of this report, in wholereportpart, in any formreport,manner,y

© 2006 Buyers Laboratory Inc. WARNING: This ma erial is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary or excerpts from this in manner,withoutwhether printedthe orwrittenelectro icpermission(includ ng, but notof limitedBuyersto, copying,Laboratory,faxing, scanniis unglawfulor useonandfaxviolators-backsystem),willis illegalbe prosecutedand strictly forbidden. © 2006withoutBuywrittenrspermissionLaboratfromryBuyersInc. LaboratoryTo purchase. Violatoreprints,will be prosecuted to the fullest extent of the law. To purchase reprints of any BLIcontactreports orBLIarticles,at contact(201)BLI488at-(201)0404488(x17)-0404.orBuyersat info@buyerslabLab ratory Inc., 20 Railroad.comAvenue,. Hackensack, NJ 07601. Contact us at info@buyerslab.com.