BT BT FALCON 8375 User Manual

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8375 Falcon UG Issue 2 [2] 12/9/07 15:30 Page 1

BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375

BT Falcon

User Guide

8375 Falcon UG Issue 2 [2] 12/9/07 15:30 Page 2

BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375

Section

Welcome…

to your BT Falcon VoIP Telephone

Integrated 2 port 10/100 Ethernet switch

Phone services:

Call Forward, Call Transfer, Call Hold, Redial Group listening, Handsfree

Speed dial, Conference call Phonebook, Call logs Caller Display

Headset port

Multiple power options: power over Ethernet 802.3af and external power supply adaptor

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BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375

Section

This User Guide provides you with all the information you need to get the most from your phone. You must first set up your phone before you can use it. This doesn’t take long as it is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your BT Falcon, contact the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice

Emergency Calls – IMPORTANT INFORMATION PLEASE NOTE

Access to Emergency Services is provided but calls including emergency calls to 999 or 112, made via the BT Broadband Voice service may not work in the event of power or broadband connection failure. These failures may be caused by reasons outside our control. Location information, provided to the emergency services, is limited to the location details associated with your primary Business PSTN billing address, this may not be where the call was originated.

Got everything?

BT Falcon VoIP telephone

Handset

Handset cord

Ethernet cable

Mains power adaptor

Desk mounting plinth

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4

 

In this guide

 

 

 

 

 

 

 

 

 

 

 

Getting started

 

Making a call to one of the last 30 numbers

 

 

 

Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

you called or received . . . . . . . . . . . . . . . . . .

20

 

 

Connecting the handset. . . . . . . . . . . . . . . . .

6

Programming F1 to F10 Function Keys . . . .

21

 

 

Connecting a headset . . . . . . . . . . . . . . . . . .

6

Making a call using Short Code dialling

 

 

 

Connect stand . . . . . . . . . . . . . . . . . . . . . . . .

6

(Speed dialling) . . . . . . . . . . . . . . . . . . . . . . .

21

 

 

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . .

22

 

 

Connecting to the network . . . . . . . . . . . . . .

7

Reject a call . . . . . . . . . . . . . . . . . . . . . . . . . .

22

 

 

Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Missed calls. . . . . . . . . . . . . . . . . . . . . . . . . . .

23

 

 

 

 

Hold and Retrieve a call. . . . . . . . . . . . . . . . .

24

 

 

Getting to know you phone

 

Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . .

25

 

 

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

3 – Way Conference Call . . . . . . . . . . . . . . . .

26

 

 

LCD screen . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Dropping one participant from

 

 

 

Soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

the Conference call . . . . . . . . . . . . . . . . . . . .

26

 

 

Indicator definitions. . . . . . . . . . . . . . . . . . . .

14

Option Menu . . . . . . . . . . . . . . . . . . . . . . . . .

27

 

 

Entering characters . . . . . . . . . . . . . . . . . . . .

15

Dial Subscribe. . . . . . . . . . . . . . . . . . . . . . . . .

27

 

 

Display in idle mode. . . . . . . . . . . . . . . . . . . .

16

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . .

27

 

 

Display during a call. . . . . . . . . . . . . . . . . . . .

16

Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . .

28

 

 

 

 

Auto Reject. . . . . . . . . . . . . . . . . . . . . . . . . . .

29

 

 

Using the phone

 

Auto Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

 

 

Switch from one mode to another . . . . . . . .

17

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . .

30

 

 

Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . .

31

 

 

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

32

 

 

Make a call using handsfree . . . . . . . . . . . . .

18

Calling features. . . . . . . . . . . . . . . . . . . . . . . .

32

 

 

Making a call with the headset . . . . . . . . . . .

18

Selfcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

32

 

 

Entering details into the phone book . . . . . .

19

Webcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

 

 

Making a call using the Phone Book. . . . . . .

20

Personal settings . . . . . . . . . . . . . . . . . . . . . .

33

If you experience any problems, please call the Helpline on 0800 169 1146 or go towww.bt.com/business/broadbandvoice

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BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375

In this guide

5

Setting the volume . . . . . . . . . . . . . . . . . . . . 33

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Config menu list . . . . . . . . . . . . . . . . . . . . . . . 34

Changing the ringtone. . . . . . . . . . . . . . . . . . 35

Changing the date format . . . . . . . . . . . . . . . 35

Changing the time format . . . . . . . . . . . . . . . 35

Changing the language . . . . . . . . . . . . . . . . . 35

Changing the keybeep (key echo). . . . . . . . . 36

Turning the alarm on/off . . . . . . . . . . . . . . . . 36

Setting the alarm time. . . . . . . . . . . . . . . . . . 36

Setting the alarm periodically . . . . . . . . . . . . 37

Setting the alarm tone. . . . . . . . . . . . . . . . . . 37

Setting the contrast . . . . . . . . . . . . . . . . . . . . 37

Changing the PIN (password setting) . . . . . . 38

Setting the password to lock the phone. . . . 38

Setting new shortcuts . . . . . . . . . . . . . . . . . . 39

Programming the memory keys F1 – F10 . . 39

Viewing the status of the BT Falcon . . . . . . . 39

General information

Safety information . . . . . . . . . . . . . . . . . . . . . 40

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Environmental . . . . . . . . . . . . . . . . . . . . . . . . 40

Product disposal instructions . . . . . . . . . . . . 40

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

If you experience any problems, please call the Helpline on 0800 169 1146 or go towww.bt.com/business/broadbandvoice

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6 Getting started

Setting up

1.Connecting the handset

Connect one end of the handset cord into the handset and the other end into the bottom socket located on the left-handside of the telephone. Place the handset in the cradle on the telephone.

2.Connecting a headset

If you use a headset, connect the plug into the top socket located on the left-handside of the telephone. Press thebutton to activate the headset mode.

3.Connect stand

Attach the stand to the underneath of the telephone by inserting the short tabs into the smaller holes at the back first and then inserting the longer tabs into the larger, front holes.

If you experience any problems, please call the Helpline on 0800 169 1146 or go towww.bt.com/business/broadbandvoice

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BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375

Getting started

7

4.Power

Plug the power lead into the socket labelled DC underneath the telephone. Plug the other end into the mains socket and switch on.

Power lead

If your network supports power over Ethernet (PoE) your BT Falcon can be powered from a powered Ethernet switch via the Ethernet cable. In this case the mains power adapter is not required.

5. Connecting to the network

Ensure your router has power and an internet connection. Connect the Ethernet cable into the socket labelled LAN underneath the telephone and plug the other end into the Ethernet port of the router or Ethernet switch as appropriate.

Ethernet cable from Broadband Router or Ethernet switch

You can connect a network device to the Ethernet port, labelled PC, of your BT Falcon

If you experience any problems, please call the Helpline on 0800 169 1146 or go towww.bt.com/business/broadbandvoice

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BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375

8Getting started

6.Provisioning

When the power and Ethernet connections are made to your BT Falcon it will automatically connect to the BT Broadband Voice service. The lights on the phone will flash and the display will show...

22/05/07 09:15:21

Provisioning...

Please Wait...

Your BT Falcon is registering with the Broadband Voice service, which may take several minutes. When completed successfully the phone will display the idle screen.

22/05/07 09:15:21

Broadband Voice

Telephone Number

CalLog

You are now ready to make calls using your BT Falcon.

If you experience any problems, please call the Helpline on 0800 169 1146 or go towww.bt.com/business/broadbandvoice

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Getting to know your phone

9

Buttons

 

3 soft keys

Activate the features described by the text message directly above on the LCD screen.

Navigation

Use to browse the setting options, display the last 30 called numbers in standby mode and to navigate the soft key options in editing mode.

Menu

Enables access to the menu.

Confirmation key

Phonebook

Enables you to access the phonebook and view the names and numbers the user wants to dial.

Headset

Activates headset mode during a call.

Speaker

Activates/disables handsfree or group-listingfunction and switches the microphone on/off.

Handset

Makes and receives calls.

LCD screen

Displays information about the phone settings, such as the number dialling out or calling in, date, time, calls status, call duration, timer etc.

It is a 6 -lineof 20 characters LCD screen.

Dialling pad

Press the dial pad buttons to dial a number. Dial pad buttons work exactly like those on your existing telephone. In the editing mode, it can be used to input characters.

Volume + / –

Adjust the volume of the handset, headset, speaker phone, ringer phone.

Clear

Clear characters in editing mode or exit to standby display (long click) or return back to the previous page.

LED

See page 12.

Mute

Activates/deactivates mute function.

Redial

Calls the last number dialled.

Memory keys (F1 – F10)

Are used as speed dial keys.

If you experience any problems, please call the Helpline on 0800 169 1146 or go towww.bt.com/business/broadbandvoice

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10 Getting to know your phone

LCD screen

Main display

Date Time Information icons

 

 

 

 

 

 

 

 

22/05/07

09:15:21

 

 

 

Phone unlock

 

 

 

 

 

 

 

 

 

Network status not OK

 

 

 

 

 

 

 

SIP registration status not OK

 

 

 

 

 

 

 

SIP registration status OK

 

 

 

 

 

 

 

Network status OK

Transf

Transf Transf

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Soft key information

Press the left or right scroll function keys to see additional soft key options

If you experience any problems, please call the Helpline on 0800 169 1146 or go towww.bt.com/business/broadbandvoice