BT 300 Plus User Manual

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Payphone Contour 300 Plus

User guide

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Calls and cash pages 4 – 9

find out:

how to make calls

about the different types of calls you can make

how to check your cash

calls

 

making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4

making calls without using coins . . . . . . . . . . . .

4

calling a memory number . . . . . . . . . . . . . . . . . . . . . .

5

changing the speech volume . . . . . . . . . . . . . . . . . .

5

more call functions

 

making another call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

redialling the last number . . . . . . . . . . . . . . . . . . . . .

7

ring volume

changing the ring volume . . . . . . . . . . . . . . . . . . . . . .8

cash

checking your takings . . . . . . . . . . . . . . . . . . . . . . . . . .9 emptying the cash tray . . . . . . . . . . . . . . . . . . . . . . . . .9

2

Subject to your contract with BT Payphones, you may not be able to change some of these features.

Features pages 10 – 19

find out how to get the most from your payphone

If you’d like to change the way any of these features work, you can contact us using the details on page 23, or follow the instructions in this section.

PIN change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 call back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 minimum fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 memory buttons . . . . . . . . . . . . . . . . . . . . . . . . .14

reverse charge calls . . . . . . . . . . . . . . . . . . . .14

new call types . . . . . . . . . . . . . . . . . . . . . . . . . . .15 display languages . . . . . . . . . . . . . . . . . . . . . .15 fake coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

old coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 new coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 caller display . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 dialing types . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

barring operator calls . . . . . . . . . . . . . . . . . .18 incoming call barring . . . . . . . . . . . . . . . . . .19 switchboard settings . . . . . . . . . . . . . . . . . . .19

Troubleshooting pages 20 – 21

how to solve some of the more common problems

Technical page 22

9 – 4 pages

19 – 10 pages

21 – 20 pages

cash and Calls

Features

Troubleshooting

3

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Making calls and managing your cash

Making a call

1 Lift the handset and insert your money

eg INSERT 20p

2Dial the number

When you’ve dialled, the payphone will check that there’s enough money to start the call. If there isn’t, it will eject the first coin and request one of a higher value.

eg 020 7123 456

You can check how many seconds you’ll get for 10p or the minimum fee for this call. Check your notice for details.

3Watch the display for information

The display shows how much is left during the call. When 20 seconds of call time is left, you’ll hear the pips. If you don’t add any coins, the call will end.

Remember the payphone doesn’t return unused coins.

You can make calls without using coins

Only people with the PIN can do this.

1 Lift the handset and press S

pin

2 Enter your PIN

eg 1234

3 Press NEXT CALL

owner call

4 Dial the number

eg 020 7123 456

4

Calling a memory number

1 Lift the handset and insert your money

INSERT 20p

2Press the memory button and wait for the call to be answered

Any more coins you put in while the payphone is dialling will be ejected.

eg TAXI

Changing the speech volume

Press VOLUME once to increase the volume

Press VOLUME again to return to the initial volume

The Contour 300 Plus is fitted with an inductive coupler handset that makes calls easier to hear when used with a sutiable hearing aid.

If you use a behind-the-earhearing aid, move the switch to the ‘T’ position and hold the handset earpiece next to the hearing aid.

9 – 4 pages

19 – 10 pages

21 – 20 pages

cash and Calls

Features

Troubleshooting

5

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Making another call

1Don’t hang up at the end of the first call

As long as you have the minimum fee left, you can make another call.

2Press NEXT CALL

please dial

3 Dial the next number you want

eg 020 7123 456

4 Watch the display for information

6

Redialling the last number you called

1Don’t hang up when you hear the engaged tone

2Press NEXT CALL

please dial

3Press REDIAL

The payphone will redial the last number for you

eg 020 7123 456

9 – 4 pages

19 – 10 pages

21 – 20 pages

cash and Calls

Features

Troubleshooting

7

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Changing the ring volume

You can change the volume your payphone

rings at to make sure you hear it when someone calls. You can set the ring volume to high, low, or even switch it off altogether.

We can do this for you if you contact the Helpdesk. For contact details, see page 23.

1Unlock the top cover and remove it

2Switch the ringer to the volume you want.

8

Checking your takings

1 Lift the handset and unlock the cover

pin

2Press S66H

The display shows how much money the payphone has taken since it was last reset. If you’re going to empty the cash tray, reset the payphone to £0.

To leave the amount unchanged

Press H

eg £32.40

To reset to £0

Press 0H

£0.00

To see how much the payphone has taken since it was first used

Press H again.

eg £145.76

Emptying the cash tray

Unlock and remove the tray.

After you’ve emptied the cash tray, make sure that you replace and lock it.

9 – 4 pages

19 – 10 pages

21 – 20 pages

cash and Calls

Features

Troubleshooting

9

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Features

Your Contour 300 Plus’s many features let you choose just how you want it to work.

Contact the Helpdesk if you’d like to change the way the features work. We can do this as soon as you call.

We’ll need to know the telephone number of your payphone, and we may also ask you some security questions.

For contact details, see page 23.

You can programme the features yourself if you want to. The rest of this section tells you how

Programming the features yourself

Before you can programme the features you need to begin the owner programming mode

1 Lift the handset

2 Unlock the top cover

3 Enter your PIN

4 Press H

Now you're ready to choose the feature you want to programme.

10

Feature

page

Use the PIN change feature if you think

12

someone else knows your PIN or you want

 

one that’s easier to remember

 

Use Call barring to stop calls to certain numbers

12

Stop the last person called from making a

12

Call back to your phone so that other people

 

who are waiting have chance to make their call

 

Alter the Call charges to give callers more

13

or less time for their money

 

You can change the Minimum fee if most

13

calls from your payphone are short

 

Programme the Memory buttons with useful

14

phone numbers

 

You can avoid accepting Reverse charge calls

14

so that you don’t have to pay for them

 

Programme New call types if you want to

15

charge a specific fee for certain types of calls

 

If you get a lot of people from overseas using

15

your payphone, you can let them choose their

 

Display language

 

Feature

page

Programme your payphone to recognise

 

16

New coins when they’re introduced and to

 

 

reject Fakeor Old coins

 

 

Switch on Call privacy if you’ve got more than

17

one phone connected to your line

 

 

Stop your phone number from being available

 

17

to people with Caller display

 

 

Extra features

 

 

Set the Time andDay so that your payphone can work

out

18

what rate to charge for calls

 

 

If you’re on an older exchange, you might need to switch the

18

Dialling type from tone to pulse dialling

 

 

You can bar Incoming operator calls to stop them connecting

18

reverse charge calls to your payphone

 

 

As your payphone doesn’t charge for incoming calls, you can

19

use Incoming call barringto bar them

 

 

Make Switchboard settings if your payphone is on a

 

19

switchboard and you need to dial a number to get an outside line

 

9 – 4 pages

19 – 10 pages

21 – 20 pages

cash and Calls

Features

Troubleshooting

11

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Choose the feature to programme Start Programme … … and watch the display End

PIN change

Change your PIN if you think that

S74H Enter the PIN you want

SET TO _ _ _

H

someone else has found out what it

 

 

 

 

is or if you want one that’s easier

 

 

 

 

to remember.

 

 

 

 

Keeping your PIN Safe

 

 

 

 

If you want to write your PIN

 

 

 

 

down, make sure you disguise it as

 

 

 

 

another number such as phone

 

 

 

 

number or birthday.

 

 

 

 

 

 

 

 

 

Barring calls

 

FREE

 

 

You can stop calls from being

S22H Press Memory 1 to choose the type of

H

made to certain types of numbers,

call you want to bar

 

 

 

such as international numbers.

Press Memory 3 to change between

 

 

 

 

barred and allowed

 

 

 

 

 

 

 

 

Call back

 

LAST NO

 

 

You can stop people from calling

S56H Press Memory 3 to choose whether

H

the payphone back. This is useful

to allow people to call the payphone

 

 

 

for making sure that it isn’t always

back or not

 

 

 

busy with people who aren’t paying

 

 

 

 

for their calls.

 

 

 

 

12

Choose the feature to programme Start Programme … … and watch the display End

Call charges

You can decide how much to charge

S24H Press Memory 3 to increase charge rate

CHARGE 100

H

for calls by changing the number of

Press Memory 4 to decrease the rate

 

 

seconds callers get for 10p on all the

Your payphone is first set to charge rate 100.

 

 

different types of call.

 

 

You can choose any rate between 20 and 500.

 

 

 

 

 

The higher the charge rate the

How charge rates work: If callers get 60

 

 

higher the call charge.

seconds for 10p at charge rate 100,

 

 

Contour 300 Plus calculates the cost of

doubling the charge rate to 200 halves the

 

 

number of seconds to 30 for 10p.

 

 

each call made internally and does not

 

 

require meter pulses generated by the

 

 

 

exchange.

 

 

 

 

 

 

 

Minimum fee

 

20p

 

You can change the minimum fee

S64H Press Memory 3 to increase the fee

H

for a call – useful if most calls

in 10p steps

 

 

from your payphone are short.

Press Memory 4 to decrease the fee

 

 

 

in 10p steps

 

 

 

The highest setting is £1

 

 

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19 – 10 pages

21 – 20 pages

cash and Calls

Features

Troubleshooting

13

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Choose the feature to programme Start

Programme …

… and watch the display End

Memory buttons

You can programme up to four

S63H Dial the phone number

numbers which can be dialled by

Press Memory button for that number

just pressing the memory buttons.

Press Memory 2 to choose the type

You can choose a fixed fee for

of call, such as fixed fee.

memory buttons so that all calls to

If you choose a fixed fee, press H and

that number are charged a set

then use Memory 3 to set the fee.

amount of your choice.

Repeat to programme the next

If you would like us to programme

memory button

 

names for your memory buttons,

Clearing a memory button

such as TAXI, contact the

Press REDIAL when the display

Helpdesk. For contact details, see

says…

page 23.

Press the Memory button you want

 

 

to clear

ENTER TEL

H

FREE

 

ENTER TEL

Reverse charge calls

BT operators can tell that your

S43H Press Memory 3 or 4 to switch the

ID TONE

H

phone is a payphone, and that they

payphone ID on or off

 

 

shouldn’t connect reverse charge

 

 

 

calls to it, from the brief tones it

 

 

 

makes at the start of calls.

 

 

 

You can switch this tone off but we

 

 

 

recommend that you leave it on.

 

 

 

14

Choose the feature to programme Start Programme … … and watch the display End

New call types

When you dial a phone number,

S39H

If you’ve already programmed some

_ _ _ _ _

H

the payphone looks at the number

 

call types, press Memory 3 until the

 

 

and decides what rate to charge for

 

display shows -----

 

 

that call.

 

Enter the number

 

 

You can alter the call type for

 

PressH

 

 

numbers so that you charge a

 

PressH to bar the number, or

BARRED

 

different rate or you can even

 

 

 

press Memory 1 to choose the

 

set a fixed fee.

 

 

 

 

charge rate

 

 

For instance, you could set a

 

 

 

 

 

 

 

certain rate for international calls.

 

 

 

 

You can also bar calls to numbers

 

 

 

 

that start with certain codes.

 

 

 

 

 

 

Cancelling a call type

Follow the instructions above and press REDIAL when the display shows the code

 

you want to cancel

 

 

 

 

 

 

 

Display languages

 

 

LANGUAGE

 

You can let callers choose whether to

S52H

Press Memory 3 to switch the

H

see the display messages in English,

 

languages on or off

 

 

French, German, Welsh, Spanish or

 

Lift the top cover and push the lever

 

 

Italian.

 

to release the display cover.

 

 

 

 

Turn the card around to show the

 

 

 

 

flag symbols.

 

 

9 – 4 pages

19 – 10 pages

21 – 20 pages

cash and Calls

Features

Troubleshooting

15

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Choose the feature to programme Start Programme … … and watch the display End

Fake coins

You can stop fake coins or tokens

S86H

Press HH

SLUG

H

– called slugs – from being used

Insert 8 of the tokens or coins

 

 

to make calls.

 

 

 

 

Old coins

You can stop coins that go out of

S26H

Press Memory 1 to select the coin

circulation from being used to

 

you want to stop

make calls.

Press Memory 3 to stop it from

 

 

being used for calls

COIN 10P

H

COIN 10P X

 

New coins

You can programme your

S86H Insert eight of the tokens or coins

TOKEN A1

H

payphone to recognise new tokens

Press Memory 3 or use the keypad

 

 

and coins. The payphone will be

to set the value of the coin

 

 

better at recognising the new token

 

 

 

or coin if you use eight different

 

 

 

ones to programme it.

 

 

 

You can programme up to two

 

 

 

tokens or coins.

 

 

 

16

Choose the feature to programme Start Programme … … and watch the display End

Call privacy

If you have other phones

S77H

Press Memory 3 to switch the

PRIVATE

H

connected to the same line as your

 

privacy feature on or off

 

 

payphone, the payphone could be

 

 

 

 

used to listen in to your

 

 

 

 

extensions.

 

 

 

 

You can stop people using your

 

 

 

 

payphone to listen in to calls made

 

 

 

 

on your extension by switching the

 

 

 

 

privacy feature on.

 

 

 

 

If call privacy is on, you will not be

 

 

 

 

able to transfer calls from your

 

 

 

 

extension to your payphone.

 

 

 

 

 

 

 

 

 

Caller display

 

 

DISPLAY

 

You can display the phone

S36H

Press Memory 3 to switch Caller

H

numbers of people who call your

 

display on or off

 

 

payphone.

 

 

 

 

9 – 4 pages

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21 – 20 pages

cash and Calls

Features

Troubleshooting

17

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Choose the feature to programme Start Programme … … and watch the display End

Time

The time and day are used to work

S84H Press Memory 3 to move time forward

TIME 14:26

H

out what rate to charge for calls.

Press Memory 4 to move time back

 

 

 

 

 

 

Day

 

tuesday

 

The time and day are used to work

S32H Press Memory 3 to move day forward

H

out what rate to charge for calls.

Press Memory 4 to move day back

 

 

 

 

 

 

Dialling types

 

TONE

 

Most phone exchanges use

S34H Press Memory 3 to change between

H

Touchtone™ dialling which makes

tone and pulse

 

 

musical notes as you dial.

 

 

 

If you can’t get through, try

 

 

 

switching to pulse dialling.

 

 

 

 

 

 

 

Operator calls

 

 

 

You can bar incoming operator

S67H Press Memory 3 or 4 to bar or unbar

 

H

calls to stop them connecting

operator calls

 

 

reverse charge calls.

 

 

 

18

Choose the feature to programme Start Programme … … and watch the display End

Incoming calls

You can stop your payphone from

S46H Press Memory 3 or 4 to change

H

answering incoming calls.

between answer and answer

 

Switchboards

There are two ways to use your

S72H

Automatic access code

H

 

 

 

payphone on a switchboard where

 

Enter the code for an outside line

 

you need to dial an access number

 

PressH

AUTOMATIC

such as 9 to get an outside line:

 

PressH

PAUSE 3-5

 

 

Automatic access code

The payphone dials the access number

Press Memory 3 or4 increase or

automatically but you won’t be able to

decrease the time the payphone waits

make internal calls using the payphone.

to get an outside line before dialling

User keyed access code

Callers have to dial the access number before they can make an external call. You’ll be able to use the payphone for internal calls.

If you have any problems,

User keyed access code

 

Enter the code for an outside line

 

PressH

AUTOMATIC

Press Memory 1

USER KEYED

Press H

EXTENSION

please contact the Helpdesk. For

Enter the first digit of your extension

contact details, see page 23.

phone numbers

 

 

Cancelling a code

Follow the instructions above and press REDIAL when the display shows the code

 

you want to cancel

9 – 4 pages

19 – 10 pages

21 – 20 pages

cash and Calls

Features

Troubleshooting

19

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Troubleshooting

Problem

Solutions

 

 

No dialling tone

Check that the payphone is

 

plugged into the phone socket.

 

Contact the Helpdesk

 

for contact details, see page 23

 

 

Continuous dialling

Change dialling type, try again

tone after you dial

Contact the Helpdesk

 

for contact details, see page 23

 

 

Display is blank

Check that the payphone is

 

plugged into the phone socket.

 

Contact the Helpdesk

 

for contact details, see page 23

 

 

Line is busy

Check that the payphone is

 

plugged into the phone socket.

 

Contact the Helpdesk

 

for contact details, see page 23

Problem

Solutions

 

 

Display says

Check the cash box is not full.

EMERGENCY CALLS ONLY

Check that the coin slot is not

 

jammed.

 

 

Coins not accepted

Check the cash box is not full.

 

Check that the coin slot is not

 

jammed.

 

 

Lost keys

Call the Helpdesk on

 

Freefone 0800 373 085.

 

If you know your key numbers,

 

please have them ready.

 

 

Unknown PIN

Contact the Helpdesk

 

for contact details, see page 23

 

 

Display says PIN

Check that the top cover is

 

locked and the key is not in

 

the lock.

20

Problem

Solutions

 

 

No ring

Check that the ring switch is on.

 

Check that incoming calls are not

 

barred – see page 12.

 

Check that you don't have too

 

many phones connected to your

 

payphone line.

 

Your Contour 300 Plus has a REN

 

of 2, check that the total REN of all

 

your phones doesn’t add up to more

 

than 4.

 

Each phone connected to a phone

 

line uses the signal that comes down

 

the line. The signal is only strong

 

enough for a few phones so you

 

need to make sure you don’t have

 

too many phones connected to the

 

line. The REN number is a guide

 

to how much of the signal your

 

phone uses.

9 – 4 pages

19 – 10 pages

21 – 20 pages

cash and Calls

Features

Troubleshooting

21

Calls and cash

Features

Troubleshooting

pages 4 – 9

pages 10 – 19

pages 20 – 21

Technical

Protecting against vandalism and theft

Your Payphone Contour 300 Plus is designed for use in constantly supervised and sheltered sites. It is not recommended for locations where there is any risk of vandalism or theft.

Connecting to the BT Network

The Payphone Contour 300 Plus is approved:

to provide a public payphone service

for multi-frequency(tone) and loop disconnect (pulse) dialling

for inductive coupling to appropriate hearing aids

for Call barring

for use with compatible:

PBXs

PABXs

key systems

dealerboards

key and lamp units

automatic call distributors which provide a BS6312 compatible port and meet the requirements for simple phones. Your supplier will be able to provide you with a list of compatible apparatus.

Maintaining your Payphone Contour 300 Plus

Keep the Payphone clean and make sure that the coin slots are always free of obstructions.

Do not polish the keypad.

Requirements for payphone notices

OFTEL Regulations require you to display a payphone notice which gives the following information:

details of limitations of access to the 100 operator service

what happens to unused coins

the minimum payment to make a call

the method of payment

the full postal address of the location of the payphone

the person who should be contacted about caller complaints

how calls are charged

an indication that 999 and 112 calls are free

a warning that calls may be overheard where other extensions are connected to the same line.

VAT liability

If you are registered for VAT, you will be required by HM Customs and Excise to account for the VAT on the cash you

collect in your Payphone Contour 300 Plus.

Liability for calls

You must pay all the BT call charges. Calls are charged at standard BT rates.

You can set the rate that you charge for calls made from your Payphone Contour 300 Plus.

You might want to use the money you collect to contribute to the call charges and rental charges.

BT Chargecard calls

Calls made with a BT Chargecard which is charged to your Payphone Contour 300 Plus’s phone number will be charged on your phone bill in the normal way.

You will not be charged for calls made with other BT Chargecards.

22

Important information

Make a note of your BT Contour 300 plus Payphone serial number which is printed on the bottom of your phone

Your cash box key number

If you need any help, please visit our website at www.bt.com/payphones

If you need to contact us, please send an email with your query to product.help.payphones@bt.com

or call the Payphone Helpdesk free on

0800 25 25 41 and we will be pleased to help you. Lines are open Monday to Saturday, 8am to 6pm.

If you need replacement cash box keys, please call the Tetrel Key Helpdesk free on 0800 373 085.

If you would like to speak to our Sales Team, please call the Payphone Sales Desk free on 0800 11 55 11. Lines are open Monday to Friday, 8am to 6pm and Saturday from 9am to 2pm.

APPROVED for connection

to the telecommunications systems specified in the instructions for

use subject to the conditions set out

in them.

Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British

Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms part of any contract.

© British Telecommunications plc 2001

Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000

Produced by BT Payphones Designed by Enterprise IDU Printed in the UK

PHME 34479/9.2001

EC Declaration of Conformity

We:

Marconi Interactive Systems

Of:

Carr Lane, Chorley, Lancashire, PR7 3JP UK

Declare that model number:

Contour 300+

Equipment:

Coin payphone for customer: British Telecom

Network connection type:

PSTN Class 1.2

is (are) in conformity with the requirements of the R&TTE directive.

Directive 1999/5/EC of the European Parliament and of the Council 9 March 1999

Compliance is achieved by conformity to the following:

EN60950: 1992 (Generic Safety)

EN55022: 1998 (EMC Generic Emissions)

EN55024: 1998 (EMC Generic Immunity)

Authorised by

Colin McArdle

V.P. Product Development (on behalf of MIS)

Date of issue

15 June 2001

The Payphone Contour 300 Plus conforms with European Directive

R&TTE 1999/5/EC