BT 2011 User Manual

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Diverse 2011

user guide

 

 

 

 

 

TO

BT’s

 

 

 

 

 

 

 

2011

 

 

 

 

SERVICE

 

SUBSCRIBE

 

 

THIS

 

 

 

 

DIVERSE

 

 

 

DISPLAY

 

 

 

 

*YOU CALLER

 

DISPLAY

 

 

WILL INFORMATION

MUST

 

 

YOUR

 

 

 

 

 

BEFORE

 

 

 

 

 

 

 

 

 

 

 

The Diverse 2011 is not compatible with the Diverse 1000

This equipment is not designed for making emergency telephony calls when the power fails. Alternative arrangements should be made for access to emergency services.

Check that your Diverse 2011 is complete.

When you unpack you should have:

Diverse 2011 and base station

Battery pack (NiMH)

Handset belt clip

Battery compartment cover

Power adaptor

Telephone line cord

Caller Display user guide

For your records

Date of purchase:

Place of purchase:

Purchase price:

For warranty purposes, proof of purchase is required, so please keep your receipt.

Base Station PIN Number:

Handset PIN Number:

See page 25 for more information about your handset PIN.

Please open this page for an ‘at a glance guide’ to your Diverse 2011 .

At a glance

Display

 

 

 

Option buttons

 

 

 

Lets you select from the

 

 

 

menu options on the display.

 

 

 

End Call (red)

 

 

 

Lets you end calls and

 

 

 

cancel procedures.

 

ABC

DEF

 

1

 

2

3

 

GHI

JKL

MNO

 

4

5

6

Recall

PQRS

TUV

WXYZ

7

8

9

For use with switchboards

a A

.

#

 

0

and BT Select Services.

RCL

 

PWR

 

 

Belt clip

Menu

Brings up the menu on the display.

Phone

Used to make and answer calls.

Power

For switching the handset ON and OFF.

Battery compartment

Diverse 2011

Lights up when you are on a call and flashes if you have

received calls (caller display).

Power line cord

Paging button

Telephone

line cord

Lights up when batteries are charging.

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1

In this guide

At a glance

1

Introduction

4

Setting up

4

Using the Diverse 2011

9

Changing the settings of your

21

Diverse 2011

Additional Features

24

Registering a new

 

Diverse 2011 with

31

the base station

Switchboard compatibility

33

Maintenance

35

Help

35

Technical information

37

Index

39

Hints and tips boxes

In this user guide, we have included helpful tips and important information shown in grey boxes.

3

Introduction

Please read the instructions carefully before use and retain this user

guide for future reference. This guide covers the basic features of the Diverse 2011.

As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day to day operation. Whilst this is entirely safe, we would advise against placing the phone on antique, veneered or wooden surfaces as damage may occur.

Building up a phone system.

You can add further handsets to build up a comprehensive and easy-to-usecordless telephone system. Up to 6 separate handsets (8 with Diverse2-lineand Diverse ISDN) can be used with each Diverse base station; and each handset can itself work from six base stations.

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Setting Up

Follow these steps to get your Diverse 2011 ready for use.

WARNING

1Use only approved rechargeable battery packs. Never attempt to use other batteries or conventional batteries. Using such batteries could lead to a short circuit or destroy the battery casing.

Replacement battery packs are available from the Diverse Helpline on 0845 790 8070 and your local BT shop.

2Do not try to use any power supply except the one provided, otherwise you may permanently damage your Diverse. It will also result in non-compliancewith EN41003: 1993, and will invalidate the approval given to this apparatus.

3Do not use non-BTcharging stations; this could damage the batteries.

4Research has shown that in certain cases, medical equipment can be affected by cordless telephones.

A distance of at least one metre should therefore be observed between the telephone and medical equipment.

5The Diverse 2011 can also interfere with other electrical equipment e.g. answering machines, TV and radio sets, clock radio/ alarms and computers if placed too close. It is recommended to place your Diverse 2011 at least one metre away from such appliances to avoid any risk of interference.

6If you wear a hearing aid, please note that the Diverse system works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.

4

WARNING cont.

7There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the base station from the mains during storms.

8Do not use your phone in bathrooms, near fire or water, or in areas where there is a danger of explosion.

9Clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock.

10Do not dispose of your batteries in normal household rubbish and do not place in water or a fire. Please dispose carefully.

General cleaning

Simply clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Approved rechargeable batteries

Nickel-

Nickel-

cadmium

metal hydride

Saft RC6

Sanyo HR-3U

 

(1300mAh)

Panasonic P-60

GP GP120 AA HC

AA/1P

 

Philips R6 NC-P

Varta VH 1101 AA

UCAR RC 6

Energizer

 

EMH-1100AAC

DAIMON

 

ACCU 1000

 

Varta Accu Plus

 

Ni-Cad1.2V

 

No. 5006

 

Sanyo N-3U

 

Energizer

 

Eveready RC 6

 

GP60 AA KC

 

Plan where you will put your Diverse 2011. It should be within two metres of a power socket and the phone socket.

1 Connect the power cable

Plug the power cable into the power socket on the underside of your Diverse 2011. The power cable connector is coloured red. Please take care that the telephone cord and power cable plugs are connected to the correct socket as incorrect placement could damage the base station.

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Ensure that the telephone line cord and the power supply are plugged into the correct socket.

2 Plug the 3-pinadaptor into a mains power socket and switch on

Use only the power adaptor

C39 280-Z4-C67with your

Diverse 2011.

5

3 Connect the telephone line cord to the Diverse 2011 base station

Ensure that this is fitted correctly into the right socket.

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4 Plug your Diverse 2011 into the phone socket

If you do not have a modern phone socket, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct socket. This is a chargeable service.

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity.

5 Install the rechargeable batteries in the handset

The handset uses the two AA size rechargeable batteries, which are supplied. You must only use approved batteries. To install them, insert the batteries as indicated on the label inside the battery compartment and slide the battery compartment cover shut. The battery compartment cover may be found in the packaging with the batteries.

2

1

6 Fit the handset belt clip

Fit the belt clip onto the back of the handset.

Tab

Slot

6

7 Charge the handset batteries for at least 16 hours

Battery display when inserting or replacing a battery

When you replace the handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.

Place the handset on the base.

The handset can be charged face up or down.

Make sure that the contacts on the bottom end of the handset are touching both charging contacts.

When the handset batteries are charging, the green CHARGING light comes on – it goes off when the batteries are fully charged. It will come on again occasionally to indicate that the battery is being topped up.

When the handset battery has been charged for 16 hours, the Diverse 2011 is ready to use.

Spare batteries are available from the Diverse Helpline on 0845 790 8070.

Battery performance

After charging your Diverse 2011 for the first time, subsequent charging time for the handset batteries is approximately 4-5hours. Batteries and case may become warm during charging. This is normal and not dangerous.

Under ideal conditions, the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge (both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime). However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.

Please note that the lifespan of NiCad rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Getting the most out of your batteries

Avoid replacing the handset on the base station between calls. It is best to keep the handset off the base for a few hours at a time.

7

NiMH batteries (nickel-metalhydride)

NiMH batteries take much longer to charge but their use can double handset talktime. When NiMH rechargeable batteries are used for the first time the charging display will not function correctly. The display will be correct only after charging the batteries, discharging and then recharging them again.

Battery low warning

An LCD on the handset display shows the current charging level. When the battery is almost flat a beep sounds and the display shows the empty battery symbol. Displays showing that charging is in progress are listed below:

Battery pack fully charged

Battery pack at 66%

Battery pack at 33%

Battery pack empty

If the symbol flashescontinuously, it means the handset is either out of range or is not registered with the base station. To register, follow the steps on page 31. All additional handsets you

purchase will need to be individually registered with the base station before they will work with the Diverse 2011.

Thesymbol may also flash after a power failure. Provided the handset has been registered with the base, thesymbol will stop flashing after a while indicating the handset has automaticallyre-registeredto the base station. If it continues to flash,re-registerthe handset to the base station – see page 31.

Please note: If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.

8

Using the

Diverse 2011

Display

Option buttons

Menu button

Your Diverse 2011 offers a menu driven display. You enter menu lists by pressing the MENU button. TheOPTION buttons below the screen allow you to select options within each menu and make adjustments to their settings.

The options shown on the display are indicated by symbols as follows:

DIRECTORY

UP / DOWN

<> LEFT/ RIGHT

GO BACK

GO BACK ONE STEP

 

INT

INTERNAL CALLS

 

SET

USED TO CHANGE

 

 

BASE SETTINGS

 

LAST NUMBER REDIAL

 

OK

SELECT/CONFIRM

 

 

GO BACK

 

 

 

 

-

 

 

-––

MORE OPTIONS

 

––

 

 

CLEAR CHARACTER

 

 

NEW CALL INDICATOR

 

 

Indicates new calls when used

 

 

with a Diverse, 2011, 2016 or

 

 

Diverse 2020 Pocket and when

 

 

you subscribe to Caller Display.

You can quit any menu at any time by pressing the END CALL button. To go back one step, press theGO BACK button.

Switching on/off and locking the keypad

To switch on

Pwr

Press and hold down the PWR button for about a second. The display comes on.

To lock the keypad

This prevents you accidentally operating the handset’s keypad when carrying it around. You can receive calls, but cannot make calls.

Pwr

Press thePWR button briefly.

To unlock the keypad

Pwr

Press the PWR button briefly.

You can now use the keypad again.

To switch off

Pwr

Press and hold the PWR button for about a second until the display goes blank.

The handset can only be switched off when in idle state (ie. not during a call or displaying a menu).

9

Making and receiving calls

To make a call

Dial the number you want. Use the CLEAR CHARACTER

button to correct any number you press by mistake.

Press the PHONE button. The number is dialled.

Or

Press the PHONE button. You hear the dial tone.

Dial the number you want.

To end a call

Press the END CALL button.

Or

Simply replace the handset on the base station or charger.

To answer a call

Press the PHONE button.

Or

Lift the handset off the base station or charger.

The default setting is for an immediate connection to callers when lifting the handset from the base station or charger. This is called Auto Talk. It can be deactivated so that you always have to press the PHONE button to answer a call.

Secrecy

You can use the Diverse 2011 to place your caller on hold so that they cannot hear you talking.

To obtain secrecy on an external call

INT Rcl

Press INT. Display shows your handset’s internal number and you hear the internal dial tone. This allows you to talk to someone in the same room, without your caller hearing the conversation. Instead, they hear a tune.

Press the RCL button to resume your telephone call with the external party.

Secrecy is not available for internal calls.

To redial one of the last five numbers

The last five numbers dialled are saved.

Press the REDIAL button.

Press the DOWN button to highlight the number you want.

Press the PHONE button to dial.

To redial the last number

Press the PHONE button.

Press REDIAL. The number is automatically dialled.

10

To delete a redial number

 

 

 

 

 

 

 

 

 

 

-

 

 

REDIOK

 

 

 

-

 

 

 

 

 

 

 

––

 

 

 

Press the REDIAL button.

Press the DOWN button to highlight the number you want.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

DELETE NUMBER

Press the OK button to confirm.

Paging and making calls between handsets

If you have multiple handsets registered with the base, the Diverse 2011 enables two handsets to talk to each other on an internal ‘intercom’ call, while a third handset can be on an external call.

To make an internal intercom call

INT

Press the INT button.

Dial the internal handset number you wish to call.

To call all other handsets registered to the same base

INT # COLL.CAL

Press the INT button.

Press the * button. Display shows all handsets registered.

All handsets are called. You can talk to the first handset that answers.

Alternatively, press the COLL.CALL option after you pressINT button.

To find a handset’s extension number

INT

Press the INT button.

The handset’s extension number is displayed ie. INTERN 3.

To page a handset from the base station

To locate handsets that are away from the base station.

Press the PAGING button on the base. All handsets registered with the base will ring for 30 seconds.

To stop paging press the PAGING button again.

To receive a paged call

The display show:

External Call

RING OFF

Pick up the handset from the base.

Or

Press the PHONE button.

To put an outside call on hold while you make an internal call

INT Rcl

Press the INT button.

Dial the extension number you wish to contact.

To go back to your caller press

RECALL.

The internal number you called will hear internal busy tone and will need to press the END button to end the connection.

11

To transfer an external call between handsets

You are in conversation with an outside caller and want to transfer the call to another handset.

INT

Press the INT option button.

Dial the extension number you want.

When the call in answered, press the END CALL button, or replace your handset on the base station.

Using the Directory

Your Diverse 2011 has a Directory which stores up to 100 names and numbers in the memory (the longer the name, the more memory will be used).

You can use the Phone Book to look up names and numbers and dial directly.

To add a name and number to the Directory

-

 

 

>

REDOK

-

 

––

 

 

Press the DIRECTORY button. Display shows——— if the phone book is empty, otherwise the names in alphabetical order.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

NEW ENTRY.

Press the OK button.

Enter the name: (see Entering names and numbers page 13).

Press the RIGHT button to move the cursor to the next line.

Enter the number.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

SAVE ENTRY.

Press the OK button to confirm.

12

Entering names and numbers

There are three lines in your display for entering information. 1st line for the name (maximum 16 characters) 2nd and 3rd lines for the number (maximum 32 characters)

Upper and lower case

#

Press the * button to switch from lower to upper case for one character.

Controlling the cursor

<>

LEFT/RIGHT BUTTONS are used to move the cursor to the right and left. When you have entered the name, move the cursor to the right until it goes to the next line where the number can be entered.

Letters are entered by pressing the relevant button repeatedly. For example, to store the name JOHN:

GHI

JKL

MNO

4

5

6

Press and hold 5 on the keypad untilJ appears in the display.

Then press and hold 6 on the keypad until the display showsO.

Enter the H by pressing and holding 4 on the keypad untilH appears on the display.

Press and hold 6 on the keypad untilN appears on the display. The whole name is now entered.

Delete

Press the CLEAR CHARACTERbutton to delete the character to the left of the cursor. Hold down the button to keep deleting characters automatically.

Insert

Characters are inserted to the left of the cursor. Position the cursor and add the character required.

To dial a number stored in the Directory

▲ ▼

Press the DIRECTORY button to open the phone book.

Press the DOWN button to scroll through the names or find the required name by using the keypad to enter the first letter of the name.

Press the PHONE button to dial the number.

Quick search for a Directory name

When you have accessed the Phone Book it is possible to make a quick search to a listed name.

Press DIRECTORY option.

Press the button with the first letter of the name you wish to call.

The display will now highlight the first name in the address book that starts with that letter. If this is the correct name press PHONE to dial.

Or

Use the DOWN option to move to the correct name, then pressPHONE.

13

To change an entry

 

 

-

 

REDOK

-

 

 

 

––

 

Press the DIRECTORY button.

Press the UP/DOWN buttons to scroll to the entry you want or find the required name by using the keypad to enter the first letter of the name.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

EDIT ENTRY.

Press the OK button.

Change the name and number as required.

Press the MORE OPTIONS button.

Press the DOWN button to highlightSAVE ENTRY (orCANCEL if you don’t want to save the changes).

Press the OK button to confirm.

To view an entry

 

 

-

 

REDOK

-

 

 

 

––

 

Press the DIRECTORY button.

Press the UP/DOWN buttons to scroll to the entry you want or find the required name by using the keypad to enter the first letter of the name.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

DISPLAY ENTRY

Press the OK button to see the number.

You can do a quick delete by pressing the GO BACK button to show the options again, then highlightDELETE ENTRY and press theOK button.

To delete an entry

 

 

-

 

REDOK

-

 

 

 

––

 

Press the DIRECTORY button.

Press the UP/DOWN buttons to scroll to the entry you want or find the required name by using the keypad to enter the first letter of the name.

Press the MORE OPTIONS button.

Press the DOWN button to highlightDELETE ENTRY

Press the OK button to confirm.

To delete all names and numbers

-

 

 

REDIOK

-

 

––

 

 

Press the DIRECTORY button.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

DELETE DIRECTORY.

Press the OK button.

Enter the PIN number of the handset (default = 0000).

Press the OK button.

The display shows a YES orNO option to confirm deletion from the directory. If YES is selected, the entire directory is deleted.

Additional Directory functions

-

-

 

––

When entering new names and numbers, you can use the MORE OPTIONS menu for the following functions:

Save Entry

The information entered so far is saved in the phone book.

14

Insert a function/pause

Using INSERT FUNCTIONallows you to insert a pause. This is generally required when your Diverse base station is connected to a switchboard/PBX.

Show Function

Displays an explanation of any special character used in a stored number or short cut code (see Short Cuts, page 16)

Check Duplicate

This allows you to check whether or not the number you are entering has already been stored in the memory.

Cancel

The procedure is cancelled without saving the entry.

To check how much memory is available

-

 

 

REDIOK

-

 

––

 

 

Press the DIRECTORY button.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

AVAILABLE MEMORY

Press the OK button. The percentage memory available for storing further entries in your handset is displayed for approximately 2 seconds.

You can save approximately 100 entries in alphabetical order in your directory. The actual number depends on the length of the names and numbers stored.

The memory is also used by the Short Cuts function (see page 16). To make more memory available for directory entries you can delete Short Cuts that you do not use.

Using the redial memory

As well as being able to redial the last five numbers called (see page 10) you can display or delete numbers or edit and copy them into the Phone Book.

To copy a redial number to the Directory

 

 

-

 

REDIOK

-

 

 

––

 

Press the REDIAL button.

Press the DOWN button to highlight the number you want.

Press the MORE OPTIONS button.

Press the DOWN button to highlightCOPY NUMBER

Press the OK button.

Enter a name for the number (see page 13)

Press the MORE OPTIONS button

Press the DOWN button to highlightSAVE ENTRY

Press the OK button to confirm.

15

Call barring

You can set your Diverse 2011 so that no outgoing calls can be made except 999,112 and9112 calls and any special ‘emergency numbers’ stored in the base station memory. See your base station user guide for details.

Your handset PIN number acts as a security measure when locking the Diverse 2011. To change it, see page 25.

The handset will still receive incoming calls.

To switch on the handset lock

REDOK REDON

Press the MENU button.

Press the DOWN button to highlight

HANDSET LOCK.

Press the OK button.

Enter the handset PIN number (default = 0000).

Press the OK button.

Press the DOWN button to highlight

LOCK ON/OFF.

Press the OK button. Display shows an open lock.

Press the ON button. Display shows a closed lock icon.

Press the OK button.

When scrolling through the handset lock menu you will see the display

(DSS) NUMBER. Under no circumstances should you try to amend or store this number as this may stop you from dialling emergency numbers when the handset is locked.

To switch off the handset lock

REDIOK OFFREDN

Press the MENU button.

Press the DOWN button to highlight

HANDSET LOCK.

Press the OK button.

Enter the handset PIN number (default = 0000).

Press the OK button.

Press the DOWN button to highlight

LOCK ON/OFF.

Press the OK button. Display shows a closed lock icon.

Press the OFF button. Display shows an open lock icon.

Press the OK button.

Short Cuts

You can use the short cut menu to reduce the number of keypad presses required to operate a number of functions. Short cuts work with Diverse 2010, 2011, 2015, 2016 and 2011 base stations.

The pre-setshort cuts

The short cuts you are most likely to need are already contained in a menu and listed on page 18/19. You must store these pre-setshort cuts in the memory before they can be used. This is because short cuts take up some of the memory which you may prefer to use for storing names and numbers in the phone book.

You can also create your own short cuts for your most frequently used functions, see page 17.

16

WARNING

Total units and unit check features are not applicable in the UK and can be deleted to conserved memory.

Pre-setshort cut menu

These short cuts must be stored in the memory before you can use them. See below.

To store the pre-setshort cuts

 

 

 

 

 

 

 

 

REDOK

 

-

 

 

 

 

-

 

 

 

 

 

 

 

––

Press the MENU button.

Use the UP orDOWN options to highlightSHORT CUT.

Press OK. If previous short cuts have been created, they are displayed, otherwise the display shows - - - - -- .

Use the UP orDOWN options to highlight a short name or, if no names exist, highlight the display

-- - - - - .

Press MORE OPTIONS.

Use the UP orDOWN options to highlightDEFAULT SHORT CUTS.

Press OK. Display will show

CAUTION: USE ONLY WITH SPECIFIC BASES.

Either

LOAD ▲ ▼

Press LOAD to store thepre-setshort cuts. The screen will display

SYSTEM SHORT CUTS COPIED IN LIST.

Or

Press CANCEL to return to the short cut list without storing the short cuts.

Then

Press the END CALL button to return to standby or use theUP andDOWN options to perform another short cut operation.

To create a new short cut

You can set your own short cuts to suit your needs.

 

 

 

-

>

REDOK

-

 

 

 

 

––

Press the MENU button.

Use the UP orDOWN option to highlightSHORT CUT.

Press OK. If previous short cuts have been created, they are displayed, otherwise the display shows - - - - -- .

Use the UP orDOWN option to highlight a short name or, if no names exist, highlight the display

- - - - - - .

Press the MORE OPTIONS button.

Use the UP orDOWN option to highlightNEW ENTRY.

Press OK. This display flashesNAME.

Use the keypad to enter the name you want to give to the short cut you are creating.

Press the RIGHT arrow button. This moves the cursor to the location where you can enter the functions you wish to store as a short cut.

17

Adding short cut functions

 

 

 

 

 

 

-

 

 

 

 

REDOK

-

 

 

 

 

––

 

 

 

 

 

 

Press the MORE OPTIONS button.

Use the UP orDOWN option to highlightINSERT FUNCTION.

Press OK to display a list of functions.

Use the UP orDOWN option to highlight the function you want.

Press OK. The screen displays the character representing the function you want. See the following function table chart for the meaning of each character.

Repeat the above five steps to add more functions.

Checking to see if the short cut duplicates one already stored

 

 

 

 

 

 

 

-

 

 

 

REDOK

 

 

-

 

 

 

 

 

––

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press the MORE OPTIONS button.

Use the UP orDOWN option to highlightCHECK DUPLICATE.

Press OK. The display tells you if the new short cut is a duplication of an existing short cut.

Press the GO BACK button. This returns you to the display so you

can change the entry if required.

Saving the new short cut

 

 

-

 

▼ ▲

REDOK

-

 

––

 

 

Press the MORE OPTIONS button.

Use the UP orDOWN option to highlightSAVE ENTRY (or highlightCANCEL if you do not want to save the entry).

Press the OK button to confirm. Any saving will be performed and all available short cuts will be displayed.

Either press END CALL to end the session or select one of the short cuts to carry out other operations.

Function table

Function

Display

Request PIN Code

C

Check or Request number

N

Insert pause

P

Request acknowledgement

Q

Base Prompt

B

INT button

I

SET button

S

Redial button

W

End Call

E

Temporary switch to tone

M

Explaining the function table

Request PIN code (C)

The short cut is interrupted and you can enter a PIN of your choice (e.g. for telephone banking). The entries are displayed as “ ”. When you have confirmed your entry press the OK button the short cut continues processing.

18

Check or Request number (N)

The short cut is interrupted and you can enter a number of your choice. When you have confirmed the number press the OK button the short cut continues processing.

Request acknowledgement (Q)

The short cut is interrupted to allow you to hear the dial tone, for example. When you have confirmed press the NEXT button the short cut continues processing.

Base messages (B)

The short cut is interrupted to display messages from the base station and to enter digits (e.g. when the internal number is requested). When you have confirmed press the NEXT button the macro continues processing.

The table below shows some of the default short cut names, content and explanation

Name

Content

Explanation

 

 

 

Base lock

S#24CBS

Short Cut

 

 

(Switch the

 

 

base station

 

 

lock on and

 

 

off)

 

 

 

Base ringer

S#*5BS

Short Cut

volume

 

(Adjust the

 

 

base station

 

 

ringer volume)

 

 

 

Call barring

S#84CB0S

Short Cut

OFF

 

(Switch dial

 

 

lock off)

 

 

 

Call barring

S#84CB1S

Short Cut

ON

 

(Switch dial

 

 

lock on)

 

 

 

Using the “Call Barring on” short cut will do the following for you

SET #

TUV

GHI

REDOK 1

8

4

Press the SET button.

Press the # button followed by the8 and4 buttons.

Request a PINnumber. The user will have to enter the PINnumber and OKit.

Press the 1 button. This will activate the function.

Press the SET button.

If doing the above manually you would have to press the menu button to display the main menu then highlight SERVICE to displaySET after which theSET andINT buttons have to be pressed before the above steps can be carried out.

To use a short cut

You can use a short cut while the phone is in standby.

 

 

 

-

REDOK

-

 

 

 

 

––

Press the MENU button.

Use the UP orDOWN option to highlightSHORT CUT.

Press OK. A list of short cut names are displayed.

Use the UP orDOWN option to highlight the short cut you want.

Press the MORE OPTIONS button.

Use the UP orDOWN option to highlightSTART.

Press OK. The short cut sequence will start automatically. It will prompt the user for the pin number or number as required.

19

To view, change or delete a short cut

 

 

 

 

 

 

 

 

REDOK

 

-

 

 

 

 

-

 

 

 

 

 

 

 

––

Press the MENU button.

Use the UP orDOWN option to highlightSHORT CUT.

Press OK.

Use the UP orDOWN option to highlight the short cut you want.

Press the MORE OPTIONS button. From here you can view, edit or delete a Short Cut.

Viewing.

 

 

REDOK

 

 

Use the UP orDOWN option to highlightDISPLAY ENTRY.

Press OK. The short cut name and content is displayed.

Use the GO BACK button to return to the menu.

Editing.

 

 

 

<

 

-

REDOK

 

-––

 

 

 

 

 

Use the UP orDOWN option to highlightEDIT ENTRY.

Press OK. The short cut name and content is displayed with the cursor positioned at the end of the line.

Use the LEFT andRIGHT options to move the cursor; theCLEAR CHARACTER option to delete the character to the left of the cursor; the keypad to insert a character or number; and theMORE OPTIONS option to go to another menu to allow a function to be inserted.

Press the MORE OPTIONS button.

Either

Save the changes by using the UP orDOWN option to highlight

SAVE ENTRY.

Press OK

Or

Cancel by using the UP orDOWN option to highlightCANCEL.

Press OK.

Then

Press the END CALL button to return to standby.

Deleting.

▼ ▲ REDOK

Use the UP orDOWN option to highlightDELETE ENTRY.

Press OK.

Press the END CALL button to return to standby.

To delete all short cuts

 

 

-

 

 

YES

NO

REDOK -

 

 

 

––

 

 

Press the MENU button.

Use the UP orDOWN option to highlight anySHORT CUT.

Press OK.

Use the UP orDOWN option to highlight any short cut name.

Press MORE OPTIONS.

Use the UP orDOWN option to highlightDELETE MEMORY.

Press OK. Display prompts you to enter the handset PIN number.

Enter the handset PIN.

Press OK. Display showsDELETE ALL ENTRIES?

20

Either

PressYES to delete all entries.

Or

Press NO to return to the list of short cut names.

Then

Press the END CALL button to return to standby or pressMORE OPTIONS to create new short cuts.

To check how much memory is available

This gives you all available memory.

 

 

 

 

 

 

 

 

REDOK

 

-

 

 

 

 

-

 

 

 

 

 

 

 

––

Press the MENU button.

Use the UP orDOWN option to highlightSHORT CUT.

Press OK.

Use the UP orDOWN option to highlight any short cut name.

Press MORE OPTIONS.

Use the UP orDOWN option to highlightAVAILABLE MEMORY.

Press OK. The amount of memory available is displayed for a few seconds.

Press the END CALL button to return to standby.

Copy entry and copy short cut is only currently supported by the Diverse ISDN product, refer to the ISDN User Guide.

Changing the settings of your Diverse 2011

To adjust the handset volume

You can set the handset volume to three different levels – low, medium and high. (Default setting low.)

REDOK

<

>

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to highlight

HANDSET VOLUME.

Press the OK button.

Press the LEFT/RIGHT buttons to set the volume required.

Press the OK button to confirm.

To adjust the handset ringer volume and tone

You can set the volume of the ringer to 6 levels, and the tone to 10 different levels.

REDOK

<

>

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to highlight

RINGER OPTIONS.

Press the OK button.

Press the DOWN button to highlight

RINGER VOLUME or RINGER TONE.

21

Press the LEFT/RIGHT buttons to set the volume or tone required. The ringer or tone is played for you.

Press the OK button to confirm.

To adjust the ringer volume in the base station

There are seven levels: 0 = off, 6 = high. (Default setting is 6.)

INT SET #

a A

JKL .

 

 

5

0

Press the INT button.

Press the SET button

Press the # button.

Press the button.

Press the 5 button. Display shows the volume level set. Ringer sounds a sample level.

Press a button between 0 (OFF) –6 to set the new level. Display shows the new level.

Press the SET button to confirm the setting.

To adjust the tone of the base station ringer

There are six levels: 1 = low, 6 = high. (Default setting is 1.)

INT SET #

a A

MNO

1-6

 

6

Press the INT button.

Press the SET button

Press the # button.

Press the button.

Press the 6 button. Display shows the volume level set.

Press a button between 1-6 to set the new level. Display shows the new level.

Press the SET button to confirm the setting.

Handset settings

The handset setting menu allows the following settings to be changed.

Beeps You can switch advisory and warning beeps on or off. Switching them off will save battery energy but may deprive you of information you may need while using your phone.

Button beep Each time you press a button, the action is confirmed by a beep. Default setting is ON.

Battery warning beep Tells you when the battery needs charging. Default setting is ON.

Range warning Tells you when the handset is too far from the base station. Default setting is OFF.

In-rangebeepTells you the handset has just logged on to a base station. The handset will only log on to a base station if it is within range and is registered with it. Default setting is OFF.

Confirmation beep Confirms that you have followed procedures correctly. Default setting is ON.

Error beep Lets you know that you have made a mistake during a procedure. Default setting is ON.

Auto Backlight The screen and the buttons light up whenever a button is pressed. This can be switched on or off.

Auto Talk When on, the handset automatically answers an incoming call when it is lifted off the base station or charger. This can be switched off so that you have to press thePHONE button to answer a call.

22

Change PIN Lets you change the handset PIN number used to access a range of features. See page 25.

Language A range of seven languages including English is available for the display on the handset.

Baby Alarm level This sets the threshold level for the sound picked up by the handset at which it will initiate a call. It is only effective when the baby alarm function has been switched on.

Initialisation This returns a handset to all its default settings.

To switch the beeps on and off

REDOK REDON OFFREDN

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to highlight

HANDSET SETTINGS.

Press the OK button.

Press the DOWN button to highlight

BEEPS.

Press the OK button.

Press the DOWN button to highlight the beep you want to switch on or off.

Press the OK button.

Press the ON orOFF button to change the setting.

Press the OK button to confirm.

To switch Auto Backlight or Auto Talk on and off

REDOK REDON OFFREDN

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to highlight

HANDSET SETTINGS.

Press the OK button.

Press the DOWN button to highlight

AUTO BACKLIGHT or AUTO TALK.

Press the OK button.

Press the ON orOFF button to change the setting.

Press the OK button to confirm.

To reset your Diverse 2011 to its default settings

REDOK

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to highlight

HANDSET SETTINGS.

Press the OK button.

Press the DOWN button to highlight

INITIALISATION.

Press the OK button.

Enter the handset PIN number (default = 0000).

Press the OK button.

This will not affect the Directory, handset PIN or registration.

23

The handset will have the following settings after initialisation:

Ringer volume

6

Ringer tone

1

Handset volume

1

Range warning

OFF

In-rangebeep

OFF

Button beep

ON

Battery warning beep

ON

Confirm beep

ON

Error beep

ON

Auto talk

ON

Auto backlight

ON

Baby alarm volume

2

Last number redial list

(deleted)

Additional features

Caller Display

Caller Display lets you know who’s calling without lifting the handset.

With BT’s Caller Display service, your Diverse base station receives caller information which is transmitted over the BT network. This includes the date and time the call is received, and in most cases, the caller’s phone number.

If you are using the standard Additional Handset, the screen shows the caller’s number when the phone rings.

If you are using the Executive Handset and have stored a name with the number in your phone’s directory, the name will be displayed instead.

If you do not answer the phone, your callers’ details are stored in a Calls List which holds the last 30 calls.

You can display, scroll through and dial the numbers in the Calls List at the touch of a button.

To enable your Diverse phone system to use Caller Display, you have to subscribe to the service.

For information, call:

Free 150 for residential customers.Free 152 for business customers.

If you are connected to a network other than BT, you will first have to subscribe to that network’s Caller Display service. Call your network provider for more information.

See the enclosed Caller Display user guide for further details.

24

System code

As a digital phone system, your Diverse 2011 provides excellent security against others ‘listening in’ to your calls. You can also prevent unauthorised use of the handset(s). To do this you need to know the system code, which you can change if you wish.

The default setting for the system code PIN is 0000. If you do not wish to change either, you can use this number for all code and PIN related functions. Please be aware that anyone with access to the system code (and this user guide) has the potential to change system settings.

To change the system code for the Diverse 2011 base station

This protects your settings and helps prevent unauthorised handsets using your system.

The default setting for the system code is 0000. You can change this to any4-digitnumber.

Handset power must be switched to ON and you must be in range of the base station.

INT SET #

TUV

a A

8

 

Press the INT button.

Press the SET button

Press the # button.

Press 8 on the keypad.

Press the button.

Enter the current system code (default = 0000).

Enter the 4-digitcode you want.

Confirm the code by entering it again.

Press the SET button. The code is now entered.

To change the handset PIN (Personal Identification Number)

A PIN on your handset protects information, such as numbers stored in the memory, from unauthorised access.

If you change your Diverse 2011 PIN, keep a note of it in the box provided at the front of this book.

REDOK

<

>

 

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to display

HANDSET SETTINGS.

Press the OK button.

Press the DOWN button to display

CHANGE PIN.

Press the OK button.

Enter the current PIN number (default = 0000).

25

Press the OK button.

Enter the new PIN.

Press the OK button.

Repeat the new PIN.

Press the OK button to confirm.

You can correct any mistakes when entering the PIN by using the

LEFT/RIGHT and CLEAR CHARACTERbuttons.

Try not to forget your PIN number because expert technical help will be needed to release the phone. If you do forget your PIN, contact the Diverse Helpline on 08457 908070.

Call allocation

If you have registered additional handsets with your Diverse 2011 base station you can specify the way you wish the phones to ring.

Group ringing

Your Diverse 2011 will ring all handsets registered to its base whenever there is an incoming call. This is called group ringing.

Ring priority

Your Diverse 2011 can be set so that an incoming call will ring first at a preferred handset. If there is no answer, the call will revert to all other handsets. This is called ring priority.

Your Diverse 2011 is preset for group ringing.

To change between ring priority and group ringing

The handset must be switched ON.

INT SET #

1

a A

ABC

DEF

 

2

3

Press the INT button.

Press the SET button

Press the # button.

Press the 1 button.

Enter the system code. (default = 0000).

Press the REDIAL button.

Press the button.

Press the 2 and then the3 button. Display shows current setting.

Press the 2 button to select

RING PRIORITY.

Or

Press the 1 button to select

GROUP RINGING.

Press the SET button to confirm.

To set which handset will receive ring priority

Once you have set your Diverse 2011 to ring priority mode (see above), you can select the handset you want to ring first.

INT SET #

1

a A

ABC

 

2

Press the INT button.

Press the SET button

Press the # button.

Press the 1 button.

Enter the system code (default = 0000).

Press the REDIAL button.

Press the button.

Press the 2 button twice.

Press the handset number you want to ring first for all incoming calls.

Press the SET button to confirm.

26

To set the number of rings on ring priority

You can specify the number of rings your selected handset can have before an incoming call reverts to all available handsets.

INT SET #

1

a A

MNO

2-9

 

6

Press the INT button.

Press the SET button

Press the # button.

Press the 1 button.

Enter the system code (default = 0000).

Press the REDIAL button.

Press the button.

Press the 6 button. Display shows the number of rings currently set.

Press a number button between 2-9 to set the number of rings you want.

Press the SET button to confirm.

To add and remove handsets that respond to group ringing

The default setting is for all registered handsets to be set to group ringing.

INT SET #

1

a A

ABC

 

2 1

Press the INT button.

Press the SET button

Press the # button.

Press the 1 button.

Enter the system code (default = 0000).

Press the REDIAL button.

Press the button.

Press the 2 button.

Press the 1 button. Display shows the number of each handset currently set to group ringing.

Press the handset number for each handset you want to add – or press again to delete the handset from group ringing.

Press the SET button to confirm.

If you are experiencing problems, please call the Diverse Helpline on

0845 790 8070.

Using the Baby Alarm

The baby alarm function is noise activated. With the baby alarm function is switched on, an internal call is automatically sent to another handset once the noise has reached a certain level. When the call is answered, the sound is transmitted.

27

To set the baby alarm level

You can set the volume level that triggers the alarm call. There are three settings. We recommend that you test the level that best suits your needs. Level 1 is the most sensitive setting. The default setting is level 2.

WARNING

The Baby Alarm function on your Diverse 2011 is activated only by noises over a certain volume. As it does not provide continuous monitoring it should therefore only be used as a back-upto your existing baby monitoring system.

REDOK

<

>

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to highlight

HANDSET SETTINGS.

Press the OK button.

Press the DOWN button to highlight

BABY ALARM LEVEL.

Press the LEFT/RIGHT buttons to select the volume level.(1 = most sensitive. 3 = least sensitive).

Press the OK button to confirm or theCANCEL button to quit without changing the setting.

To switch the baby alarm on

 

 

REDOK

-

 

-

 

 

 

––

Press the MENU button.

Press the DOWN button to highlight

BABY ALARM.

Press the OK button.

Enter the internal number of the handset you want to ring.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

STORE.

Press the OK button. Display shows

BABY ALARM ACTIVE and the number of the extension that will be called if the volume exceeds the stored setting.

Press the OK button again.

To switch the baby alarm off

The handset may be in idle state or may be activated and in a call with a handset.

If in idle state:

OFFREDN

Press theOFF button.

If in a call (handset active):

OFFREDN

Press the END CALL button.

Press the OFF button.

28

When the Baby Alarm is switched on, the handset will not ring. Incoming calls are displayed on the handset’s screen.

Place the phone 1-2metres away from the baby. Make sure they cannot get hold of the handset.

All warning beeps should be switched off before using the Baby Alarm, see page 23.

To change the language of the display

You can have the display in English, French, German, Italian, Spanish, Portuguese or Dutch. The default setting is English.

▼ ▲ REDOK

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to display

HANDSET SETTINGS.

Press the OK button.

Press the DOWN button to display

LANGUAGE.

Press the OK button.

Press the UP orDOWN button to highlight the language you require.

Press the OK button to confirm.

If you accidentally set the wrong language

Press the MENU button until you exit the menu completely.

Press the MENU button again.

Press the UP andDOWN arrows until one of these words are highlighted:

Einstellingen

Reglages

Impostazion

Ajuste

Instellingen

Programgôes

Press OK.

Press the UP andDOWN arrows until one of these words are highlighted:

Lakale Einst

Reglages Combiné

Impostaz. Telef

Ajuste Local

Program. local

Lokale. Instell.

Press OK.

Press the UP andDOWN arrows until one of the following words appear highlighted.

Sprache

Langue

Lingua

Idioma

Taal

Press OK.

Press the UP andDOWN arrows until one of the following words appear highlighted.

Inglês

Engels

Inglés

Inglese

Anglais

Englisch

Press OK. The display should now be back in English.

29

Operating with more than one base station

Your Diverse 2011 can be used with up to 6 base stations. Each base station should have its own number, from 1-6or a unique name.

If you are registering a handset with more than one base station, we recommend that you:

1.Ensure that each base station has been assigned a different number or name.

2.Ensure that each handset,

if possible, is given the same extension number at each base.

30

Registering a Diverse 2011 handset with a base station

To register your handset with more than one base station or to re-registeryour handset

You can also follow these steps if you want to register a handset to only one base station but do not want it to appear on the display as BASE 1.

...either at a Diverse 1010, 1015, 2010, 2011, 2015, 2020 Pocket or 2016 base station. Press and hold down the PAGING button at the base station until you hear the beeps (after about 10 seconds)

...or at a Diverse 2-lineor Diverse ISDN base station

Press the green LED button. The LED flashes during the registration process.

...then, at the handset

REDOK

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to highlight

REGISTER.

Press the OK button.

Press the DOWN button to select the base station you want to register with (BASE1 toBASE 6).

Press the OK button.

Enter the base station code (default = 0000).

Press the OK button. There is a short wait until the available base station numbers are displayed.

Enter one of the free internal extension numbers displayed on your screen.

Press the OK button to confirm.

To set the Diverse 2011 to select the strongest base station signal

Once you have registered your Diverse 2011 to additional base stations, you can also set it to log on to the strongest base station signal automatically.

REDOK

Press the MENU button.

Press the DOWN button to highlight

SELECT BASE.

Press the OK button.

Press the DOWN button to highlight

BEST BASE.

Press the OK button.

31

To set the Diverse 2011 to search for a specific base signal

If you are using your handset in an area where the base signals overlap, we recommend that you specify one base station as the priority signal that your handset should search for.

If you give it a Priority Select setting, your handset will search for a specified base station for 30 seconds before looking for any other base station it has been registered with.

Alternatively, you can set it to log on to only one specific base station – this is Fixed Selection.

 

 

 

 

 

REDOK

 

-

 

 

 

-

 

 

 

 

 

––

Press the MENU button.

Press the DOWN button to highlight

SELECT BASE.

Press the OK button.

Press the DOWN button to highlight the base station you want.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

PRIORITY SELECT or FIXED SELECTION.

Press the OK button.

To change the base station name

You can rename the preset base station names which appear on your screen. This lets your display permanently show a more meaningful name for your base station, for example, KITCHEN, STUDY, OFFICE.

 

 

 

 

 

 

 

 

REDOK

 

-

 

 

 

 

 

 

-

 

 

 

 

 

 

 

––

 

 

 

Press the MENU button.

Press the DOWN button to highlight

SETTINGS.

Press the OK button.

Press the DOWN button to highlight

BASE SETTINGS.

Press the OK button.

Press the DOWN button to select the base station required.

Press the MORE OPTIONS button.

Press the DOWN button to highlight

CHANGE BASE NAME.

Press the CLEAR CHARACTERbutton until the old name has gone.

Enter the new name.

Press the MORE OPTIONS button.

Press the DOWN button to highlightSAVE ENTRY if you do not want to save the changes highlightCANCEL.

Press the OK button to confirm.

32

Switchboard compatibility

Your Diverse 2011 can be connected to all compatible switchboards. For a list of suitable switchboards, phone Diverse Helpline on 0845 790 8070 or BT on154.

Entering external access codes for older switchboards.

When you use your telephone on a switchboard you may need to program a delay after you have dialled the access code. This enables the switchboard to pick up an external line. By storing the access code your switchboard uses, for example ‘9’, you can set this delay to be inserted automatically. You will still need to dial the access code each time before calling any telephone number you want.

Setting the TONE or PULSE mode

Your Diverse 2011 is preset to TONE dialling – where you hear a tone beep each time you dial a number. Tone dialling is suitable for all modern digital exchanges and switchboards. So you will only need to use this if your switchboard uses pulse dialling. If you cannot make a call with TONE dialling, you may need to switch to PULSE dialling.

To set PULSE dialling

INT SET #

1

.

DEF

DEF

0

3

3

Press the INT button.

Press the SET button

Press the # button.

Press the 1 button.

Enter the system code

(default = 0000). Each digit you enter erases one dash on the display.

Press the REDIAL button.

Press the buttons 0,3,3.

Press the SET button to set pulse dialling.

To re-setto TONE dialling

INT SET #

1

.

DEF

PQRS

0

3

7

Press the INT button.

Press the SET button

Press the # button.

Press the 1 button.

Enter the system code (default = 0000).

Press the REDIAL button.

Press the buttons 0,3,7.

Press the SET button to set tone dialling.

To set Time Break Recall with Tone dialling

INT SET #

1

.

DEF

PQRS

0

3

7

Press the INT button.

Press the SET button

Press the # button.

Press the 1 button.

Enter the system code (default = 0000).

Press the REDIAL button.

Press the buttons 0,3,7.

Press the SET button.

33

To set to Earth Recall with Tone dialling

INT SET #

1

.

DEF

MNO

0

3

6

Press the INT button.

Press the SET button

Press the # button.

Press the 1 button.

Enter the system code (default = 0000).

Press the REDIAL button.

Press the buttons 0,3,6.

Press the SET button.

To insert an access code

The handset must be switched ON.

.

INT SET # 0

Press the INT button.

Press the SET button

Press the # button.

Press the 0 button.

Enter the system code

(default = 0000). Each digit you enter erases one dash on the display.

Press the REDIAL button. Display showsA–-–-–-.

Enter the access code (for example 9). If you want to enter additional access codes, press REDIAL again, followed by the next code, and so on.

Press the SET button to confirm.

Notes

You can store RCL, , and# as well as the digit keys0-9.

You can enter up to three switchboard access codes, each one to three digits long.

You may find it useful to enter 144 (for BT Chargecard access) as one of the access codes, together with an access pause of six seconds

– see ‘Setting the access pause’ opposite.

Setting the access pause

You can insert a pause or change the length of a pause to suit different access codes.

Code

PAUSE

0 2 4

1 second

0 2 5

2 second

0 2 0

3 second

0 2 1

6 second

2 5 3

To clear all

access codes

The handset must be switched ON.

INT SET # 1

Press the INT button.

Press the SET button

Press #.

Press the 1 button

Enter the system code

(default = 0000). Each digit you enter erases one dash on the display.

Press the REDIAL button.

Enter one of the three-digitcodes above to set the length of pause you want.

Press the SET button to confirm.

If you are experiencing problems, please call the Diverse Helpline on

0845 790 8070.

34

Maintenance

General

Simply clean the Diverse 2011 and base station with a damp cloth or an antistatic wipe. Never use a dry cloth as this may cause a static shock.

Service

Within the warranty period

If you experience a problem with your Diverse 2011 you should contact the Diverse Helpline on 0845 790 8070. Calls are charged at local call rates. If the problem is not remedied, you will be advised to contact your original point of purchase.

Some suppliers offer extended warranty schemes for cover outside the initial 12-monthperiod. Please ask them for details.

Outside the warranty period

If your Diverse 2011 needs repair after the warranty period has ended, it must be repaired so as to remain compliant with the approval requirements for connection to the telephone network.

We recommend that you call the Diverse Helpline on 0845 790 8070, and you will be advised of our recommended repair agents.

If you have to return your Diverse 2011 pack it securely, preferably in the original packaging including all parts of the product, i.e. the battery, power adaptor etc. We can not take responsibility for goods damaged in transit.

Help

Emergency Calls

The emergency services can be contacted in the UK by dialling 999 or112 which is valid in any country that is a member of the European community.

If your Diverse base station is connected to a switchboard, you may have to dial an access number before 999 or112 to contact the emergency services. Some switchboards cannot dial out during a power failure.

Battery performance

Batteries become warm during charging. This is normal and not dangerous. As charging is controlled electronically by the Diverse 2011, this means you can replace the handset back on the base station or charger at any time without overcharging.

Under ideal conditions, the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge (both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime). However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.

35

Please note that the lifespan of rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Replacing handset batteries

After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.

Use only AA size nickel cadmium or nickel-metalhydride rechargeable batteries in the handset. Any other types may cause irreparable damage. Do not immerse batteries in water or throw them into fire, or dispose of them with ordinary domestic refuse. To charge the batteries, only use theplug-inpower supply station provided.

Recommended batteries should have a power rating of 600m Ah 1.2V. Batteries are available from the Diverse Helpline 0845 790 8070 and your local BT shop.

BT accepts no responsibility for damage caused to your Diverse 2011 handset by the use of non-NiCadbatteries.

If you have a problem, the following simple solutions may provide the answer.

No display appears

Is the handset switched on? The battery may be flat or dead. Recharge or replace the battery.

No dial tone

Is the telephone line cord plugged into the phone socket and the base station?

If other handsets are registered on the base, the outside line(s) may already be in use. Wait until a line becomes free and try again.

The base station name is flashing on the display or you cannot link up with the base station. Is the handset registered with the base station? To register the handset, see page 31.

Is the mains power cable connected at the base and switched on at the wall socket?

Is the handset within range of a base station to which it is registered?

Please note: If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, and then ON again, it will find the base station within a few seconds.

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The base station or handset does not ring

The ringer volume may be set too low or, at the base station, switched off. To adjust the ringer volume at the base station, see the user guide for that base station.

Handset beeps

Are the handset batteries low? You will hear a beep periodically.

If a base station name is flashing, you will hear four short beeps when you press the PHONE button. Check you are still in range of the base station.

Buzzing noise on my radio, TV, answering machine or computer

Diverse is too close, causing interference. Move it at least 1 metre away.

The radio signals from the handset to base station can cause unpleasant interference for people with hearing aids.

If you are still experiencing difficulty, please call the Diverse Helpline on

0845 790 8070.

Technical information

Environment

Your Diverse 2011 should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other surfaces which generate fibres or place it in locations which prevent the free flow of air over its surfaces.

Range

The maximum range for the Diverse 2011 is up to 300m outdoors and up to 50m indoors. These figures are based on an ideal environment and will vary depending on your particular site. BT accepts no responsibility for the actual range achieved in a less perfect environment.

Warning

The apparatus is only designed to be operated in a normal office or domestic environment where the relative humidity does not exceed 75%. It should not be used in bathrooms.

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Connecting to switchboards

The Diverse 2011 is only approved for use with a base which is compatible with switchboards, including those which do not provide secondary proceed indication.

If you would like a list of suitable switchboards, contact BT on 0800 800 154. If you do have a compatible switchboard, it cannot be guaranteed that the telephone will operate correctly under all possible conditions of connection. If you have any difficulties, contact BT as above or the Diverse Helpdesk 0845 790 8070.

Generally Diverse systems can be connected to any switchboard where a simple modern telephone can be used to make and receive calls.

The Diverse system is suitable for connection to switchboards which return secondary proceed indication.

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Index

Access code

34

Access pause

34

At a glance

1

Additional features

24

Base selection

31

Base signal

31, 32

Base station

 

Base station name

32

Ringer tone

22

Ringer volume

22

Batteries

 

approved type

5

charging

7

installing

6

low warning

8

performance

7, 35

replacing

36

Belt clip

6

Building up a phone system

4

Call allocation

26

group ringing

26

adding/removing handsets

27

number of rings

27

ring priority

26

Call barring

16

lock on

16

lock off

16

Caller display

24

Connecting the power

5

Connecting the telephone line

6

Directory

12

additional functions

14

change a name and number

14

delete a name and number

14

delete all names and numbers 14

dialling an entry

13

entering names and numbers 12,13

quick search

13

view an entry

14

Display symbols

9

Emergency calls

35

Handset settings

22

auto talk

22, 23

baby alarm

23, 28

backlight

22, 23

beeps

22, 23

button beep

22

battery warning beep

22

range warning

22

in-rangebeep

22

confirmation beep

22

error beep

22

default settings

25

extension numbers

11

keypad lock

9

ringer tone

21

ringer volume

21

resetting

23

volume

21

Help

35

Internal calls

11

Keypad lock

9

Language

23, 29

39

Maintenance

35

Notes

Making and receiving calls

10

Memory available

15, 21

 

On/Off

9

 

Paging

11

 

Pause

34

 

PIN (Personal Identification

 

 

Number)

23, 25

 

Range

37

 

Redial

10

 

delete a redial number

11

 

Redial memory

15

 

copy a redial number

15

 

Registering with more than one

 

base station 1010, 1015, 2010,

 

 

2015, 2-Lineand ISDN

31

 

Returning your handset

35

 

Secrecy

10

 

Setting up

4

 

Service

35

 

Short cuts

16

 

adding

18

 

checking

18

 

create a new short cut

17

 

delete

20

 

edit

20

 

function table

18

 

pre-setshort cuts

16

 

saving

18

 

store

17

 

using

19

 

view

20

 

Switchboards

33, 38

 

System code

25

 

Technical information

37

 

Transferring calls

12

 

Volume

21, 22

 

Warnings

4, 37

 

Warranty

35

 

40

CE compliant to 89/336/EEC

(EMC Directive) & 73/23/EEC (Low Voltage Directive)

APPROVED for connection to telecommunication systems specified in the instructions for use subject to the conditions set out in them

6 0 9 0 3 1

Offices in Europe, North America,

Japan and Asia Pacific.

The Telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British

Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Touchtoneis a registered trade mark of

British Telecommunications plc in the UK.

©British Telecommunications plc 1999.

Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000.

Printed in Germany.

Diverse 2011 Issue No.1 (4/99) 3.

Designed by The Art & Design Partnership Limited. Siemens No: A30852-X1106B357 7619