BT 1020 User Manual

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8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 1

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User guide

BT Hub Phone 1020

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Welcome…

to your BT Hub Phone 1020 Digital Cordless Handset

Hi-DefinitionSound

Black and white graphic display with back light

Keep track of incoming calls with the 50 number calls list

150 Entry phonebook, with the facility to store a home, work and mobile number for each of your contacts

20 Number redial list, for quick and easy redialing

10 Ringtones available

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This user guide provides you with all the information you need to get the most from your phone.

This phone has been designed to work with BT Total Broadband and BT Broadband Talk. Before you make your first call you will need to set up your phone. This doesn’t take long and is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your BT Hub Phone 1020 please contact the Helpline on 0845 600 7030.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

This user guide is relevant for a particular version of software. Hub Phones are upgradeable so that you can always have the latest features and functions. To find out if you have the latest version of software and how to download it you can go to the support and advice section on www.bt.com

Got everything?

BT Hub Phone 1020 handset

BT Hub Phone 1020 charger

2 x rechargeable batteries

Mains power adaptor

You need to be a BT Total Broadband customer

You need to have a

BT Broadband Talk account

You need a BT Home Hub

Please note

Hi-Definitionsound will not work without a BT Broadband Talk account. Visit bt.com to get this service if you don’t already have this. If you do already have BT Broadband Talk set up, the phone light on your hub will be steady green.

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4 In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Setting up the handset . . . . . . . . . . . . . . . .7 Standby display . . . . . . . . . . . . . . . . . . . . . .10

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . . . . . . .11 Navigating the menus . . . . . . . . . . . . . . . . .12 Menu map . . . . . . . . . . . . . . . . . . . . . . . . . .13

Making calls with BT Broadband Talk

Making and receiving calls . . . . . . . . . . . . .14 Hi Def calls . . . . . . . . . . . . . . . . . . . . . . . . . .17 Multiple calls . . . . . . . . . . . . . . . . . . . . . . . .17 Call quality . . . . . . . . . . . . . . . . . . . . . . . . . .19 Call transfers . . . . . . . . . . . . . . . . . . . . . . . . .19 Your BT Broadband Talk bill . . . . . . . . . . . . .19 Making and receiving multiple calls . . . . . .20 Frequently asked questions . . . . . . . . . . . . .22

Using the phone

Switching the handset power on/off . . . . .25 Make an external call . . . . . . . . . . . . . . . . . .25 Preparatory dialling . . . . . . . . . . . . . . . . . . .25 End a call . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Receiving calls . . . . . . . . . . . . . . . . . . . . . . .26 Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Handsfree calling . . . . . . . . . . . . . . . . . . . . .26 Earpiece volume . . . . . . . . . . . . . . . . . . . . . .27 Silence the handset ringer . . . . . . . . . . . . . .27 Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . .28 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Redial a number . . . . . . . . . . . . . . . . . . . . . .30 Delete a redial number . . . . . . . . . . . . . . . .31 Delete the redial list . . . . . . . . . . . . . . . . . . .31 Save a redial list number to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .32

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In this guide 5

 

 

 

 

 

Phonebook

 

BT Calling Features

 

 

Store a phonebook entry . . . . . . . . . . . . . .

.33

1571 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.45

 

Character map . . . . . . . . . . . . . . . . . . . . . .

.34

BT Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . .

45

 

Dial a phonebook entry . . . . . . . . . . . . . . . .

35

BT 118 500 . . . . . . . . . . . . . . . . . . . . . . . . .

45

 

Edit a phonebook entry . . . . . . . . . . . . . . . .

37

Withhold number . . . . . . . . . . . . . . . . . . . . .

45

 

Store a phonebook entry

 

Display number . . . . . . . . . . . . . . . . . . . . . .

45

 

with an assigned ring . . . . . . . . . . . . . . . . . .

38

To dial a feature . . . . . . . . . . . . . . . . . . . . . .

45

 

Delete a phonebook entry . . . . . . . . . . . . . .

38

 

 

 

Delete all phonebook entries . . . . . . . . . . .

39

Handset settings

 

 

 

 

Adjust the earpiece volume . . . . . . . . . . . . .

46

 

Caller Display and the calls list

 

Naming a handset . . . . . . . . . . . . . . . . . . . .

47

 

View/dial numbers in the calls list . . . . . . .

40

Auto-talk . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

 

Save a calls list entry to

 

Beep tones . . . . . . . . . . . . . . . . . . . . . . . . . .

49

 

the phonebook . . . . . . . . . . . . . . . . . . . . . . .

42

To switch key beeps On/Off . . . . . . . . . . . . .

49

 

Delete a calls list entry . . . . . . . . . . . . . . . . .

42

To switch low battery beeps On/Off . . . . . .

50

 

Delete all calls list entries . . . . . . . . . . . . . .

43

To switch out of range beeps On/Off . . . . .

51

 

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . .

44

To change the call ringer volume . . . . . . . .

52

 

Speak to a second caller . . . . . . . . . . . . . . .

44

To change the ringtone . . . . . . . . . . . . . . . .

53

 

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6 In this guide

Hub base settings

 

Software upgrades

 

Reset your BT Hub Phone 1020

 

Automatic software upgrade . . . . . . . . . . .

.65

to the default settings . . . . . . . . . . . . . . . .

.54

Manual software upgrade . . . . . . . . . . . . . .

66

To change the System PIN code . . . . . . . . .

54

Rescue mode . . . . . . . . . . . . . . . . . . . . . . . .

67

Time settings

 

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

68

Setting the time . . . . . . . . . . . . . . . . . . . . . .

56

 

 

To set an alarm . . . . . . . . . . . . . . . . . . . . . . .

57

General information

 

To cancel an alarm setting . . . . . . . . . . . . . .

58

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

To silence the alarm . . . . . . . . . . . . . . . . . . .

59

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

 

 

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .

72

Using additional handsets

 

Environmental . . . . . . . . . . . . . . . . . . . . . . .

72

Registering a Hub phone to

 

Product disposal instructions . . . . . . . . . . .

72

your BT Home Hub manually . . . . . . . . . . .

60

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .

73

Making internal calls . . . . . . . . . . . . . . . . . .

62

If you have to return your

 

Receiving internal calls . . . . . . . . . . . . . . . .

62

BT Hub Phone 1020 . . . . . . . . . . . . . . . . . .

73

Transferring calls . . . . . . . . . . . . . . . . . . . . .

63

Technical information . . . . . . . . . . . . . . . . .

74

De-registera handset . . . . . . . . . . . . . . . . .

63

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

 

 

Declaration of Conformance . . . . . . . . . . . .

74

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Getting started

7

 

Location

You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up. When you are doing this you don't need to use the power supply provided as the handset and charger cradle take their power from the hub. After this you can place the handset and charger cradle anywhere in the house where there is mains power and you can then use the power supply provided.

You will need to place your handset and charger into the hub from time to time to receive updates and new services to your phone as your BT Hub Phone 1020 is fully upgradeable.

Setting up the handset

1.Remove the grey cover from the front of the BT Hub.

If it does not come off easily,

carefully apply a little more force.

WARNING

Do not place your BT Hub Phone 1020 in the bathroom or other humid areas.

Handset range

The BT Hub Phone 1020 has a range of 300 metres when there is a clear line of sight between the hub and the handset. When there is no clear line of sight between the hub and the handset, the range could be reduced to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range.

When it flashes, you are out of range.

When you move out of range of the base, you will hear the out of range tone. This tone is repeated until you move back into range.

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8 Getting started

IMPORTANT

2. Attach the cradle to the

 

 

 

 

 

The hub must be plugged into the

 

BT Home Hub.

 

 

 

 

 

mains power socket at all times.

 

 

 

 

 

 

 

 

 

 

IMPORTANT

 

 

 

 

 

 

 

 

 

 

You can leave your handset in the

 

 

 

 

 

 

 

 

 

 

charging cradle attached to the BT

 

 

 

 

 

 

 

 

 

 

Home Hub if you wish or you can locate

 

 

 

 

 

 

 

 

 

 

your handset anywhere in your home,

3.

Slide open the battery

 

 

 

 

 

using the mains power adapter and

 

 

 

 

 

charging cradle to keep the handset

 

compartment on the back

 

 

 

 

 

charged. Occasionally you will need to

 

of your BT Hub Phone

 

 

 

 

 

connect the handset to the charger

 

 

 

 

 

 

 

handset. Insert the 2 x AAA

 

 

 

 

 

connected to the BT Home Hub to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

receive new upgrades. You will be asked

 

rechargeable batteries

 

 

 

 

 

 

to do this when there is new software.

 

 

 

 

 

 

 

 

 

 

 

supplied. Slide back the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

cover to close.

 

 

 

 

 

Battery symbols

4.

Place the BT Hub Phone 1020

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery charged

 

into the cradle on the BT

 

 

 

 

 

 

 

Battery half charged

 

Home Hub. You should hear a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery low

 

beep when the handset has

 

 

 

 

 

Battery empty

 

been placed correctly. Charge

 

 

 

 

 

 

 

your handset for at least 24

 

 

 

 

 

 

 

hours on first charge before

 

 

 

 

 

 

 

using the phone.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Getting started 9

 

 

 

 

5.

On the handset:

Battery performance

 

Screen prompts on the handset will help guide you through

The charge capacity of rechargeable

 

batteries will reduce with time as they

 

the registration process – it’s easy!

wear out, giving the handset less

 

 

talk/standby time.

REGISTER TO HUB will appear on screen. PressOK.

Eventually they will need to be

 

PRESS AND HOLD HUB BUTTON will then appear on screen.

replaced. Please ensure you use the

 

 

same mAh rating for battery

 

Press and hold the wireless association button on the back or

replacement to the batteries that

 

side of the Hub for 3 seconds (the phone light on the Hub will

were provided when you received

 

the handset.

 

then flash), then you can release the button.

Talk/Standby time

 

Press OK and place the handset in the charger connected to

In ideal conditions, the handset

 

the Hub. Once the handset and charger cradle are in the Hub,

batteries should give about 7 hours

 

talk time or 100 hours standby.

 

REGISTERING, PLEASE WAITappears on screen.

 

Note that new batteries do not reach

 

 

 

DO NOT REMOVE THE HANDSET UNTIL YOU GET A

full capacity until they have been in

 

normal use for several days.

 

CONFIRMATION MESSAGE.

 

 

 

 

If registered successfully you should see: HANDSET REGISTERED.

 

 

 

If unsuccessful then REGISTRATION FAILED will appear and

 

 

 

you will have to try the process again. You will be returned to

 

 

 

the please register screen.

 

 

 

If this fails, then please see the manual registration process

 

 

 

on page 60.

 

 

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10 Getting started

Clock

Standby display

 

 

 

 

 

The clock on the front screen will

 

 

 

 

 

 

 

 

 

 

 

 

disappear if any missed calls or the

 

 

 

 

 

 

 

 

 

 

 

 

keypad lock are displayed.

 

 

 

 

 

Clock

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery status icon

 

 

 

 

 

 

 

 

 

Range icon

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The handset number is related to the

Handset name

 

 

 

 

 

 

 

 

 

 

and number

 

 

 

 

 

 

 

 

number of handsets you have

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

registered to the Hub. You can have up

 

 

 

 

 

 

 

 

 

 

 

 

to five handsets registered to the Hub.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shortcut to menu

Shortcut to phonebook

Your BT Hub Phone 1020 is ready for use.