Bissell 3990 User Manual

1.24 Mb

Total Floors® Velocity®


U S E R ’ S G U I D E

6 3 9 3 / 3 9 9 0 S E R I E S

3Safety Instructions

4Product View

5-6 Assembly

6-11 Operation

11-16 Maintenance and Care

17-18 Troubleshooting

18Consumer Services

19Replacement Parts



8/13/07 2:38:00 PM

Thanks for buying a BISSELL Vacuum

We’re glad you purchased a BISSELL vacuum. Everything we know about floor care went into the design and construction of this complete, high-techhome cleaning system.

Your BISSELL vacuum is well made, and we back it with a limited one year warranty. We also stand behind it with a knowledgeable, dedicated

Consumer Services department, so, should you ever have a problem, you’ll receive fast, considerate assistance.

My great-grandfatherinvented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your BISSELL vacuum .

Thanks again, from all of us at BISSELL.

Mark J. Bissell

President and Chief Executive Officer

2 w w w . b i s s e l l . c o m

8 0 0 . 2 3 7 . 7 6 9 1


8/13/07 2:38:02 PM


When using an electrical appliance, basic precautions should be observed, including the following:


Always connect to a polarized outlet (left slot is wider than right). Unplug from outlet when not in use and before conducting maintenance.

WARNING:To reduce

the risk of fire, electric shock, or injury:

Do not modify the polarized plug to fit a non-polarizedoutlet or extension cord.

Do not leave vacuum cleaner unattended when it is plugged in.

Unplug from outlet when not in use and before servicing.

Unplug before attaching the TurboBrush.

Do not use outdoors or on wet surfaces.

Do not allow children to operate vacuum cleaner or use as a toy.

Close attention is necessary when used by or near children.

Do not use for any purpose other than described in this user’s guide.

Use only manufacturer’s recommended attachments.

Do not use with damaged cord or plug.

If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.

Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.

Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

Do not handle vacuum cleaner or plug with wet hands.

Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.

Keep hair, loose clothing, fingers, and all parts of

body away from openings and moving parts.

w w w . b i s s e l l . c o m

Turn off all controls before plugging or unplugging vacuum cleaner.

Use extra care when cleaning stairs.

Do not pick up flammable materials (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapors.

Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).

Do not use vacuum cleaner in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.

Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.

Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

Do not use without filters in place.

Use only on dry, indoor surfaces.

Keep appliance on a level surface.

Do not carry the vacuum cleaner while it is running.



To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install a proper outlet. Do not change the plug in any way.

This model is for household use only.

8 0 0 . 2 3 7 . 7 6 9 1



8/13/07 2:38:02 PM

Product view



Stretch Hose


Power Switch

Clean Filter


Upper Tank

Easy Empty

Dirt Container

Lock ‘n Seal® Lever




Foot Window


Scuff Resistant



Wide Cleaning Foot

4 w w w . b i s s e l l . c o m


Hose and Cord Clip

Quick ReleaseCord Wraps

Power Cord

Carrying Handle

Dirt Sensor

(Select Models Only)

Dusting Brush/

Upholstery Tool

Crevice Tool

Quick Release

Cord Wrap

Twist ‘n Snap


HEPA Media

Post Motor Filter

Extension Wand




Lower Hose Clip

Foot Activated

Brush On/Off


Wand Base

Curved Hose


Height Adjustment Pedal

8 0 0 . 2 3 7 . 7 6 9 1

8/13/07 2:38:03 PM


The only tool you’ll need to assemble your vacuum cleaner is a Phillips screwdriver.

Attach handle to vacuum

1. Locate the handle and cord wrap. Remove the screw packet taped to the cord wrap.

2.Stand the vacuum upright and from the rear of the unit, slide the base of the handle firmly into the grooves at the top of the vacuum body.

3.IMPORTANT – before inserting the screws into the handle, slide the cord wrap into the handle.

4.Ensure that the handle and cord wrap are firmly fit to the vacuum body. If there are any gaps, continue to push firmly until the handle and cord wrap are flush.

5.Insert 2 of the screws provided (3 total) into the existing holes, attaching the cord

wrap and handle to the body of the vacuum. Tighten securely with a screwdriver.

6.Attach the hose and cord clip by snapping it into the handle of the unit. Secure it by inserting the screw provided.

7.Attach the lower hose clip by snapping it into place and twisting to the right.

Attach vacuum hose and tools

1.Line up the tabs on the base of the Twist ‘n Snap hose with the corresponding notches on the hose collar as shown.

2.Turn the Twist ‘n Snap hose to the left to lock the hose into place.

3.Connect the curved hose wand to the hose. Grasping the curved hose wand, slide the end of the curved hose wand onto the hose wand base. Snap the hose into the hose clip.

NOTE: The vacuum will not operate effectively unless the curved hose wand is firmly attached.


Do not plug in your vacuum cleaner until you are familiar with all instructions and operating procedures.





Hose Clip


Plastic film can be dangerous. To avoid danger of suffocation, keep away from babies and children.


Twist 'n Snap Hose

w w w . b i s s e l l . c o m

8 0 0 . 2 3 7 . 7 6 9 1




2:38:04 PM


Attach vacuum hose and tools (continued)

4.Slide the extension wand and crevice tool together into the storage clip.

5.Slide the dusting brush/upholstery tool into the storage clip.

6.Attach the TurboBrush by snapping it onto the top cap of the upper tank.


Power switch

The power switch is located just below the handle on the front of the vacuum. Push the rocker switch “ON” (I) to vacuum, and “OFF” (O) when cleaning is complete.

Handle positions

Press the handle release pedal, located on the lower left side of the vacuum, with your foot to place your vacuum into one of three cleaning positions.

1.Upright – For storage and above floor cleaning with tools.

2.Normal Cleaning – Press handle release pedal once. Position used

for most household floor cleaning tasks.

3.Low Cleaning – With the vacuum in normal cleaning position, press handle release pedal again. Use for reaching under low furniture such as tables, chairs or beds.



Before using your vacuum, make sure that the dirt container is in the locked position and that all filters (pre-motorand HEPApost-motor)are in place. Do not operate your vacuum without these filters.


For above floor cleaning, the floor brush will continue to rotate but is raised above floor. To prevent carpet damage, do not lean on the vacuum or let the powerfoot tilt forward.


To avoid personal injury and to prevent the cleaner from falling when cleaning stairs, always place it at the bottom of the stairs.



Before cleaning under low furniture, check area first for objects that might harm the unit or block the vacuum hose.



6 w w w . b i s s e l l . c o m

8 0 0 . 2 3 7 . 7 6 9 1


8/13/07 2:38:06 PM


Height adjustment


The powerfoot/rotating floor brush on your vacuum can be adjusted to clean several floor surfaces.

NOTE: For optimal cleaning performance, adjust to the lowest practical setting. If your cleaner is difficult to push, adjust to the next higher setting.

1.Press on the height adjustment foot pedal for the desired setting.


Bare Floor

For non-carpeted,



indoor surfaces


Lowest Setting

For short pile carpets


Medium Setting For short and



medium pile carpets


Highest Setting

For plush pile carpet

Foot activated brush On/Off

Your Total Floors Velocity vacuum has a special feature that allows you the ability to turn the brush roll off when cleaning bare floors and other delicate floor surfaces. This convenient foot-activatedpedal is on the side of the foot. Simply press the pedal to stop the brush roll from spinning. When doing normal carpet cleaning, step on the pedal to engage the brush roll for a more thorough cleaning.

ScatterShield™ Debris Guard

The patented ScatterShield is located underneath the foot of the unit and acts as a debris guard when cleaning bare floor surfaces. The rubber shield floats when used on carpet, but will provide superior bare floor cleaning by preventing debris from scattering underneath the foot of the unit.

w w w . b i s s e l l . c o m


8 0 0 . 2 3 7 . 7 6 9 1



2:38:06 PM


Transporting cleaner


1.To move your cleaner from room to room,

put the handle in the upright position, tilt the cleaner back on its rear wheels and push forward.

2. The cleaner can also be moved by using the carrying handle.

Clean Filter indicator

Select models only



right way to carry

wrong way to carry


The clean filter indicator tells you when the air flow in your vacuum is reduced due to dirty filters or a clog in the hose. The clean filter indicator will remain green while the unit is running until the airflow is reduced by a clog or dirty filter. At that time, it begins to change to red or black. When it is fully red, the airflow is significantly reduced or clogged by a dirty filter. Follow the steps on page 11 to clean your filters. All filters in the vacuum should be cleaned or replaced when the clean filter indicator turns red.

If the indicator turns black, it means you have a clog in your hose. To check and remove the clog, remove the hose from the unit by turning the Twist ‘n Snap hose to the right. Try to visually locate the clog. Once you have done this, use a blunt long object such as a broom handle to loosen and remove the debris. Once this is completed, reassemble the hose to the unit.

If the indicator remains red or black with the vacuum running, follow the steps on page 15 to check for and clear clogs.

NOTE: When your vacuum is turned off, the clean filter indicator will go to the red color setting. The clean filter indicator only detects reductions in airflow when the vacuum power is on.

8 w w w . b i s s e l l . c o m






While vacuuming, certain carpets and low humidity conditions may generate small static discharges. The discharges are entirely harmless and are not associated in any way with the main

power supply.

8 0 0 . 2 3 7 . 7 6 9 1

8/13/07 2:38:07 PM


Clean carpet sensor

(Select models only)

The clean carpet sensor detects dirt being picked up while the vacuum is in use. When the vacuum is picking up dirt, the red light will come on. Occasionally, the lights may alternate quickly back and forth if the area is only lightly soiled or the dirt is spread out. For the best cleaning, continue to vacuum until the green light remains constantly illuminated.

Special on-boardtools


Dirt Sensor

Your vacuum is not only a powerful carpet and rug cleaner, it’s also a versatile above floor vacuum cleaner when you select one of the special tools.

1.Raise the handle to the upright position.

2.Grasp the curved hose wand handle to separate from hose wand base.

3.Attach tools by firmly pushing onto vacuum hose, curved hose wand or extension wand. They are a friction fit, so be sure the hose and tool fit snuggly together.

Dusting Brush/Upholstery Tool: Two types of cleaning tools in one attachment.

Dusting Brush/

Upholstery Tool

Crevice Tool

Use the dusting brush to dust furniture, blinds, books, lamps, shelves and baseboards.

Slide the brush off to use the upholstery tool on cushions, draperies and fabrics.

Extension Wand

Curved Hose


Hose Wand Base

w w w . b i s s e l l . c o m

8 0 0 . 2 3 7 . 7 6 9 1




2:38:07 PM


Special on-boardtools (continued)

Crevice Tool: Use in tight narrow spaces.

Extension Wand: Use with desired attachment for a longer reach.

Curved Hose Wand: Use with desired attachment for a longer reach or for cleaning hard to reach places.

TurboBrush®: Use rotating brush action for small areas such as stairs and upholstery.

NOTE: Press gently when using the TurboBrush to maximize cleaning.

Too much pressure will cause the brush to stop rotating.

Pet Hair TurboBrush® (select models):Use for removing pet hair from stairs, upholstery, area rugs and other small areas.

NOTE: Pull toward you in a raking motion. Press gently to gain maximum cleaning. Too much pressure could damage the pet hair grabbers or cause the brush to stop rotating.

This tool is designed to remove pet hair from upholstered or carpeted surfaces. It should not be used on pets.


Hair, string and small objects can block the vacuum hose or tools. Check them occasionally for obstructions.


The brush roll will continue to rotate while you use your vacuum for above floor cleaning. To prevent carpet damage, do not lean on the vacuum or let the powerfoot tilt forward. The brush roll can also be turned off, see instructions on page 7.

10 w w w . b i s s e l l . c o m


The rotating floor brush continues to rotate while tools are in use. To reduce the risk of injury from moving parts, always move the cleaner with the carrying handle. Always place vacuum cleaner on the floor with handle in upright position when using tools. Never place your fingers under the cleaner when it is running. Never place powerfoot on furniture or uneven surfaces. Do not place vacuum cleaner close enough to objects to pull them into rotating brush.

8 0 0 . 2 3 7 . 7 6 9 1


8/13/07 2:38:08 PM