Bissell 3950 User Manual

1 Mb



U S E R ’ S G U I D E

3 9 5 0 S E R I E S

3Safety Instructions

4Product View

5-6 Assembly

6-9 Operations

10-16 Maintenance and Care

17-18 Troubleshooting

18Consumer Services

19Replacement Parts



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Thanks for buying a BISSELL Vacuum

We’re glad you purchased a BISSELL vacuum. Everything we know about floor care went into the design and construction of this complete, high-techhome cleaning system.

Your BISSELL vacuum is well made, and we back it with a limited one year warranty. We also stand behind it with a knowledgeable, dedicated

Consumer Services department, so, should you ever have a problem, you’ll receive fast, considerate assistance.

My great-grandfatherinvented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your BISSELL vacuum .

Thanks again, from all of us at BISSELL.

Mark J. Bissell

President and Chief Executive Officer

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When using an electrical appliance, basic precautions should be observed, including the following:


Always connect to a polarized outlet (left slot is wider than right). Unplug from outlet when not in use and before conducting maintenance.

WARNING:To reduce

the risk of fire, electric shock, or injury:

Do not modify the polarized plug to fit a non-polarizedoutlet or extension cord.

Do not leave vacuum cleaner unattended when it is plugged in.

Unplug from outlet when not in use and before servicing.

Unplug before attaching the TurboBrush.

Do not use outdoors or on wet surfaces.

Do not allow children to operate vacuum cleaner or use as a toy.

Close attention is necessary when used by or near children.

Do not use for any purpose other than described in this user’s guide.

Use only manufacturer’s recommended attachments.

Do not use with damaged cord or plug.

If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.

Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.

Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

Do not handle vacuum cleaner or plug with wet hands.

Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.

Keep hair, loose clothing, fingers, and all parts of

body away from openings and moving parts.

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Turn off all controls before plugging or unplugging vacuum cleaner.

Use extra care when cleaning stairs.

Do not pick up flammable materials (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapors.

Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).

Do not use vacuum cleaner in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.

Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.

Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

Do not use without filters in place.

Use only on dry, indoor surfaces.

Keep appliance on a level surface.

Do not carry the vacuum cleaner while it is running.



To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install a proper outlet. Do not change the plug in any way.

This model is for household use only.

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Product view



Power Switch

Upper Tank

Easy Empty

Dirt Container






Hose and Cord Clip

Dusting Brush/

Upholstery Tool

Power Cord

Carry Handle

Stretch Hose

Crevice Tool

Extension Wand

Twist ‘n



Air Flow Indicator

HEPA Media

Post Motor Filter

Lock ‘n Seal® Lever

Handle Release


Height Adjustment


Scuff Resistant Bumper

Wide Cleaning Foot

Quick Release

Cord Wrap





Hose Clip




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Assembling your vacuum

The only tool you’ll need to assemble your vacuum cleaner is a Phillips screwdriver.

Attach handle to vacuum


Do not plug in your vacuum cleaner until you are familiar with all instructions and operating procedures.


Locate the handle and cord wrap. Remove



the screw packet taped to the cord wrap.



Stand the vacuum upright and from the



rear of the unit, slide the base of the handle



firmly into the grooves at the top of the



vacuum body.



IMPORTANT – before inserting the screws



into the handle, slide the cord wrap into the






Ensure that the handle and cord wrap are



firmly fit to the vacuum body. If there are



any gaps, continue to push firmly until the



handle and cord wrap are flush.



Insert 2 of the screws provided (3 total)



into the existing holes, attaching the cord



wrap and handle to the body of the vacuum.



Tighten securely with a screwdriver.



Attach the hose and cord clip by snapping



it into the handle of the unit. Secure it by



inserting the screw provided.


7.Attach the lower hose clip by snapping it into place and twisting to the right.


Hose Clip


Plastic film can be dangerous. To avoid danger of suffocation, keep away from babies and children.

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Assembling your vacuum (continued)Twist 'n

Snap Hose

Attach vacuum hose and tools

1.Line up the tabs on the base of the Twist ‘n Snap hose with the corresponding notches on the hose collar as shown.

2.Turn the Twist ‘n Snap hose to the left to lock the hose into place.

3.Connect the curved hose wand to the hose. Grasping the curved hose wand, slide the end of the curved hose wand onto the hose wand base. Snap the hose into the hose clip.

NOTE: The vacuum will not operate effectively unless the curved hose wand is firmly attached.

4.Slide the extension wand and crevice tool together into the storage clip as shown.

5.Slide the dusting brush/upholstery tool into the storage clip as shown.

6.Attach the TurboBrush by snapping it onto the top cap of the upper tank.


Power switch

The Power Switch is located just below the handle on the front of the vacuum. Push the rocker switch “ON” (I) to vacuum, and “OFF” (O) when cleaning is complete.



Before using your vacuum, make sure that the dirt container is in the locked position and that all filters (pre-motorand HEPA postmotor) are in place. Do not operate your vacuum without these filters.


For above floor cleaning, the floor brush continue to rotate but is raised above floor. To prevent carpet damage, do not lean on the vacuum or let the powerfoot tilt forward.


To avoid personal injury and to prevent the cleaner from falling when cleaning stairs, always place it at the bottom of the stairs.

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Operations (continued)


Handle positions


Press the handle release pedal, located on the


lower left side of the vacuum, with your foot to


place your vacuum into one of three cleaning




1. Upright – For storage and above floor


cleaning with tools.


2.Normal Cleaning – Press handle release pedal once. Position used for most household floor cleaning tasks.

3.Low Cleaning – With the vacuum in normal cleaning position, press handle release pedal again. Use for reaching under low furniture

such as tables, chairs or beds.


Before cleaning under low furniture, check area first for objects that might harm the unit or block the vacuum hose.

Height adjustment

The powerfoot/rotating floor brush on your vacuum can be adjusted to clean several floor surfaces

NOTE: For optimal cleaning performance, adjust to the lowest practical setting. If your cleaner is difficult to push, adjust to the next higher setting.

1.Turn height adjustment knob to desired setting.

Bare Floor

For non-carpeted,


indoor surfaces

Lowest Setting

For short pile carpets

Medium Setting

For short and medium


pile carpets

Highest Setting

For plush pile carpet

Transporting cleaner

2a. 2b.

right way to carry wrong way to carry

1.To move your cleaner from room to room, put the handle in the upright position, tilt the

cleaner back on its rear wheels and push forward.

2. The cleaner can also be moved by using the carry handle.

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Operations (continued)

Air flow indicator

The air flow Indicator tells you when the air flow in your vacuum is reduced due to dirty filters or a clog in the hose. The air flow indicator will remain green while the unit is running until the airflow is

reduced by a clog or dirty filter. At that time, it begins to change to red or black. When it is fully red, the airflow is significantly reduced or clogged by a dirty filter. Follow the steps on page 11 to clean your filters. All filters in the vacuum should be cleaned or replaced when the air flow indicator turns red.

If the indicator turns black, it means you have a clog in your hose. To check and remove the clog, remove the hose from the unit by turning the Twist ‘n Snap hose to the right. Try to visually locate the clog. Once you have done this, use a blunt long object such as a broom handle to loosen and remove the debris. Once this is completed, reassemble the hose to the unit,

If the indicator remains red or black with the vacuum running, follow the steps on page 15 to check for and clear clogs.

NOTE: When your vacuum is turned off, the air flow indicator will go to the red color setting. The air flow Indicator only detects reductions in airflow when the vacuum power is on.

Special on-boardtools

Air Flow



While vacuuming, certain carpets and low humidity conditions may generate small static discharges. The discharges are entirely harmless and are not associated in any way with the main

power supply.

Dusting Brush/

Upholstery Tool

Your vacuum is not only a powerful carpet and

rug cleaner, it’s also a versatile above floor

vacuum cleaner when you select one of the Crevice Tool special tools.


Raise the handle to the upright position.

Extension Wand


2.Grasp the curved hose wand handle to separate from hose wand base.

Curved Hose

3.Attach tools by firmly pushing onto vacuum Wand hose, curved hose wand or extension

wand. They are a friction fit, so be sure the hose and tool fit snuggly together.

Dusting Brush/Upholstery Tool: Two types of cleaning tools in one attachment.

Use the dusting brush to dust

Hose Wand Base


furniture, blinds, books, lamps,




shelves and baseboards.


Slide the brush off to use the



upholstery tool on cushions,



draperies and fabrics.


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Operations (continued)

Crevice Tool: Use in tight narrow spaces.

Extension Wand: Use with desired attachment for a longer reach.

Curved Hose Wand: Use with desired attachment for a longer reach or for cleaning hard to reach places.

TurboBrush®: Use rotating brush action for small areas such as stairs and upholstery.

NOTE: Press gently when using the TurboBrush to maximize cleaning.

Too much pressure will cause the brush to stop rotating.


Hair, string and small objects can block the vacuum hose or tools. Check them occasionally for obstructions.

Power cord usage

1.To use your vacuum, remove the cord and plug it into an electrical outlet. For your convenience, there are two quick release cord wraps for easy cord removal. There is also a cord clip that is part of the upper cord wrap where you can attach the cord when vacuuming.

2.When you are finished cleaning, turn vacuum cleaner off.

3.Unplug power cord by grasping the polarized plug (NOT the cord) and disconnect from outlet.

4.Loop power cord around cord wraps on rear of vacuum cleaner. Be sure to first return the quick release cord wraps back to their original position before wrapping the cord.

5.Clip molded plug to power cord to secure.

Quick Release

Cord Wrap


The Floor Brush will continue to rotate while you use your

vacuum for above floor cleaning. To prevent carpet damage, do not lean on the vacuum or let the Powerfoot tilt forward.


The rotating floor brush continues to rotate while tools are in use. To reduce the risk of injury from moving parts, always move the cleaner with the carrying handle. Always place vacuum cleaner

on the floor with handle in upright position when using tools. Never place your fingers under the cleaner when it is running. Never place powerfoot on furniture or uneven surfaces. Do not place vacuum cleaner close enough to objects to pull them into rotating brush.

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Maintenance and care

To maximize your cleaning performance and extend the life of your vacuum, it is very important that you empty your dirt container and check and clean your filters frequently. Perform the following maintenance steps:

1.Empty the dirt container when the dirt reaches the “Full” line on the container, or more frequently to prevent overfills. For best performance, empty after each use.

2.Check the pre-motorfilter andpost-motorHEPA media filter at least once a month, clean or replace as needed.

NOTE: Be sure to clean or replace your filters anytime the air flow indicator (select models only) begins to turn red.

3.Replace the post-motorHEPA media filter every three to six months.

NOTE: More frequent filter cleaning may be necessary if you are vacuuming new carpet, fine dust, or have allergy concerns. Follow the instructions on the following pages to perform these simple maintenance steps.


To reduce the risk of electric shock, turn power switch OFF and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.


To maximize cleaning performance, check and clean or replace all filters as suggested.

Empty dirt container

The dirt container needs to be emptied when the


dirt reaches the “Full” line on the container.


1.Unplug the vacuum from electrical outlet

2.Slide the Lock ‘n Seal Lever to the “Unlock” position.

3.Grasp handle and pull the dirt container straight out to remove from the vacuum.

4.Empty dirt into garbage container.

NOTE: Emptying the dirt container after every use will help prevent over filling and ensure that the vacuum is ready to go the next time you clean.

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