Bissell 21K3 User Manual

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U S E R ’ S G U I D E

22C1 / 21K3 SERIES

3Safety Instructions

4Product View



8-12Maintenance and Care


14Consumer Services


15 Replacement Parts

16 Warranty

Thanks for buying a BISSELL Cleanview® Helix

We’re glad you purchased a BISSELL vacuum. Everything we know about floor care went into the design and construction of this complete, high-techhome cleaning system. By purchasing this product you are helping BISSELL with our commitment to reducing our impact on the environment through an expanding range of sustainable design efforts.

Your carpet cleaner is well made, and we back it with a limited warranty. We also stand behind it with a knowledgeable, dedicated Consumer Services department, so, should you ever have a problem, you’ll receive fast, considerate assistance.

My great-grandfatherinvented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your carpet cleaner.

Thanks again, from all of us at BISSELL.

Mark J. Bissell

President and Chief Executive Officer

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When using an electrical appliance, basic precautions should be observed, including the following:

Read all instructions before using your upright VACUUM.

Always connect to a polarized outlet (left slot is wider than right). Unplug from outlet when not in use and before conducting maintenance.

WARNING:To reduce

the risk of fire, electric shock, or injury:

Do not modify the polarized plug to fit a non-polarizedoutlet or extension cord.

Do not leave vacuum cleaner unattended when it is plugged in.

Unplug from outlet when not in use and before servicing.

Unplug before attaching the TurboBrush.

Do not use outdoors or on wet surfaces.

Do not allow children to operate vacuum cleaner or use as a toy.

Close attention is necessary when used by or near children.

Do not use for any purpose other than described in this user’s guide.

Use only manufacturer’s recommended attachments.

Do not use with damaged cord or plug.

If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.

Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.

Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

Do not handle vacuum cleaner or plug with wet hands.

Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.

Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.

Turn off all controls before plugging or unplugging vacuum cleaner.

Use extra care when cleaning stairs.

Do not pick up flammable materials (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapors.

Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).

Do not use vacuum cleaner in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.

Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.

Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

Do not use without filters in place.

Use only on dry, indoor surfaces.

Keep appliance on a level surface.

Do not carry the vacuum cleaner while it is running.



To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install a proper outlet. Do not change the plug in any way.

This model is for household use only.

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Product view


Power Cord

Dirt Container

Filter Cup

Lock ’n Seal






Furniture Protection Guard


Cord Clip

Hose Clip

Stretch Hose



Crevice Tool

Extension Wand

Hepa Media Filter


Dusting Brush/

Upholstery Tool

Handle Release



Quick Release®

Cord Wrap




Wand Base

Foot Hose


Do not plug in your vacuum cleaner until you are familiar with all instructions and operating procedures.


Plastic film can be dangerous. To avoid danger of suffocation, keep away from babies and children.

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The only tool you’ll need to assemble your vacuum cleaner is a Philips head screwdriver.

Attach handle to vacuum

1.Locate the vacuum handle and remove the screw packet taped to the base of the handle.

2.Stand the vacuum upright and slide the base of the handle firmly into the grooves at the top of the vacuum body.

3.Check to be sure the handle is fitted to the vacuum body. If there is a gap in front, continue to push firmly until the handle is flush.

4.Insert the screw provided from the screw packet into the existing hole. Tighten securely with a screwdriver.

Attach vacuum hose and tools

1. Attach the Twist ‘n Snap™ hose by lining up2. the tabs on the base with the corresponding notches on the back of the vacuum.

2.Turn the Twist ‘n Snap hose to the right to lock the hose into place.

3.Grasping the Quick Reach handle, slide the end of the hose wand onto the hose wand base. Snap the hose into the hose clip.

NOTE: The Powerfoot will not suction

properly unless the hose wand is


firmly attached.



4.Snap the extension wand and the crevice tool together into the storage clip.

5.Snap the combination tool into the storage clip.

6.Attach the TurboBrush by aligning the small holes near the brush roll with the tabs at the bottom of TurboBrush housing. Snap TurboBrush into place.







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For storage and above floor cleaning with tools.
Press handle release pedal once. Use for most household floor cleaning tasks.
With the vacuum in normal cleaning position, press handle release pedal again, use for reaching under low furniture such as tables, chairs or beds.


Handle position

Press the handle release pedal with your foot to place your Cleanview Helix into one of three cleaning positions.

1. Upright

2. Normal cleaning

3. Low cleaning

Height adjustment

The Powerfoot/Rotating floor brush can be adjusted to clean several floor surfaces.

NOTE: For optimal cleaning performance, adjust to the lowest practical setting. If your cleaner is difficult to push, adjust to the next higher setting.

1.Place handle in upright position.

2.Turn height adjustment knob to desired setting.

Lowest Setting

For bare floors.

Medium Settings

For short and medium


pile carpets.

Highest Setting

For plush pile carpet.

3.Place the handle in the normal cleaning position and the Powerfoot will adjust to the setting chosen.

NOTE: You may also adjust the setting while in the normal cleaning position.

Transporting cleaner

1.To move your cleaner from room to room, put the Handle in the upright position, tilt the cleaner back on its rear wheels and push forward.

2.The cleaner can also be moved by using the carrying handle.


Before using your vacuum, make sure that the dirt container is in locked position and that all filters (inner circular, outer circular, pre-motorandpost-motor)are in place. Do not operate your vacuum without these filters.




Hair, string and small


Before cleaning under

objects can block


low furniture, check

the vacuum hose or


area first for objects

tools. Check them


that might harm the

occasionally for


unit or block the



vacuum hose.





Your vacuum features a Quick Release cord wrap. To remove the power cord quickly and easily, rotate the upper cord wrap towards floor, and slip power cord from upper and lower

cord wraps.

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Air flow indicator (select models only)

The air flow indicator tells you when

airflow in the vacuum is reduced due to a clog in the hose. The indicator will remain green until the airflow is reduced. When it is fully red, the airflow is significantly reduced or blocked. Follow the steps on page 12 to clean a clog.

Special tools

Your BISSELL Cleanview Helix is not only a powerful carpet and rug vacuum cleaner, it’s also a versatile above floor vacuum cleaner when you select one of the special tools.

1.Raise handle to upright position.

2.Grasp the Quick Reach handle and lift hose wand to separate from suction intake opening.

3.Attach tools by firmly pushing onto vacuum hose or extension wand.

Crevice tool

Use in tight narrow spaces.

Combination dusting brush/upholstery tool

Two types of cleaning tools are included in one attachment. Rotate for desired tool. Use brush side to dust furniture, blinds, books, lamps, shelves and baseboards.

Extension wand

Use with desired attachment for a longer reach.


The floor brush will continue to rotate while you use your vacuum for above floor cleaning. To prevent carpet damage, do not lean on the vacuum or let the powerfoot tilt forward.


The rotating floor brush continues to rotate while tools are in use. To reduce the risk of injury from moving parts, always move the cleaner with the carrying handle at the back of the cleaner. Always place vacuum cleaner on floor with handle in upright position when using tools. Never place your fingers under the cleaner when it is running. Never place powerfoot on furniture or uneven surfaces. Do not place vacuum cleaner close enough to objects to pull them into rotating brush.


Hair, string and small objects can block the vacuum hose or tools. Check them occasionally for obstructions.

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Power cord storage

When you have finished using your BISSELL Cleanview Helix, return it to the upright position and store the power cord.

1.Turn vacuum cleaner off.

2.Unplug power cord by grasping the polarized plug (NOT the cord) and disconnect from outlet.

3.Loop power cord around cord wraps on side of vacuum cleaner.

4.Clip molded plug to power cord to secure.


While vacuuming, certain carpets and low humidity conditions may generate small static discharges. The discharges are entirely harmless and are not associated in any way with the main power supply.

Maintenance and care

maintain maximum cleaning performance, the following maintenance steps must be performed:

1.Empty the dirt container when the dirt reaches the “Full” line on the side.

2.Check the inner and outer circular filters and the pre-motorfilter at least once a month and clean or replace as needed.

3.Replace the post-motorfilter every six months.

Note: More frequent filter cleaning or replacing may be necessary if you are vacuuming new carpet, fine dust, or have allergy concerns. Follow the instructions on the following pages to perform these simple maintenance steps.


To reduce the risk of electric shock, turn power switch OFF and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.


For maximum cleaning performance, check and clean or replace all filters as suggested.

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Maintenance and care

Empty Dirt Container


The dirt container needs to be emptied when the dirt reaches the “Full” line on the side of the container.

1.Unplug cleaner from electrical outlet.

2.Slide the Lock ‘n Seal lever to the "Unlock" Unlock Position position.

3.Grasp dirt cup portion handle and pull straight out to remove from vacuum.

4. Empty dirt into garbage container.



5.Put the dirt container back in the vacuum and slide the lever to the "Lock" position.

Note: The dirt container may be washed in warm water with a mild detergent. Make sure it is completely dry before replacing.

Cleaning the inner & outer circular filter

Use only genuine BISSELL style replacement filters in your BISSELL Cleanview Helix.

1. Unplug the cleaner from electrical outlet.


2.Remove the dirt container as described in the previous section. Grasp the filter cup located at the bottom of the dirt container, lift up and out. Do not try to pull circular foam filter out of the filter cup while it is still in the vacuum.


Grasp the plastic tab on the top of the circular




foam filters. Twist to unlock and pull out.



Separate the outer foam and inner pleated circular



filters. Wash each individually by hand in warm



water. Mild detergent may be used if desired. Rinse



well, then air dry thoroughly before putting them



back together and replacing in filter cup.



The filter cup may be washed in warm water



with a mild detergent. Make sure it is completely



dry before reassembling with filters.


The upper tank and louvers may also be wiped



clean with a damp cloth. Reach underneath



the upper tank and turn the rim of the louvers


to unlock. Pull straight down to remove. Make sure all parts are dry before replacing.

Full Line

Lock Position

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Maintenance and care

Cleaning the pre-motorfilter

1.Unplug the cleaner from electrical outlet.

2.The pre-motorfilter protects the motor from debris. It is located underneath the filter cup in the center of the round part of the Lock ‘n Seal lever.

3.Remove the small round filter and any debris on top of it. Rinse well under warm water, then air dry thoroughly before replacing.

Replacing the post-motorfilter

Use only genuine BISSELL style 9 (#32076) replacement filters in your BISSELL Cleanview Helix.

1.Unplug the cleaner from electrical outlet.

2.The post-motorfilter assists in the filtration process to return clean air to the room. It is located behind the door on the side of the vacuum. When the filter becomes dirty, open the door, remove the filter and replace.

The white, pleated HEPA media filter is not washable.

Note: A basic washable post-motor

filter with reduced filtration is available if desired.


Do not operate cleaner with damp or wet filters or without all filters in place.






To reduce the risk of injury from moving parts, turn off vacuum cleaner and disconnect Power Plug from electrical outlet.

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