Bissell 20Q9 User Manual

1.06 Mb

CleanView® II


U S E R ’ S G U I D E

3574/73G8/3576/20Q9 SERIES

3 Safety Instructions

4 Product View

5-6 Assembly Instructions

6-8 Operation / Special Tools

8-12 Maintenance

12-13 Troubleshooting

14 Replacement Parts

15 Consumer Services

16 Warranty

Thanks For Buying A BISSELL CleanView® II

We’re glad you purchased a BISSELL CleanView II Vacuum. Everything we know about floor care went into the design and construction of this complete, high-techhome vacuuming system.

Your BISSELL CleanView II is well made, and we back it with a limited comprehensive one-yearwarranty. We also stand behind it with a knowledgeable, dedicated Consumer Services Department, so, should you ever have a problem, you’ll receive fast, considerate assistance.

My great-grandfatherinvented the floor sweeper in 1876. Today,

BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your BISSELL CleanView II.

Thanks again, from all of us at BISSELL.

Mark J. Bissell

President and Chief Executive Officer

How To Use This Guide

This User’s Guide has been designed to help you get the most satisfaction from your BISSELL CleanView II. You’ll find assembly and operating instructions, safety precautions, as well as maintenance and troubleshooting instructions. Please read this Guide thoroughly before assembling your vacuum cleaner.

Pay particular attention to the product diagram, assembly instructions, and part names. Locate and organize all parts before assembly. Familiarize yourself with the parts and where they fit. Following this User’s Guide will greatly enhance your ability to get the most performance from your BISSELL CleanView II for many years.


Plastic film can be dangerous. To avoid danger of suffocation, keep away from babies and children.


Important Safety Instructions

When using an electrical appliance, basic precautions should be observed, including the following:

Read all instructions before using your upright VACUUM.

Always connect to a polarized outlet (left slot is wider than right). Unplug from outlet when not in use and before conducting maintenance.

WARNING:To reduce

the risk of fire, electric shock, or injury:

Do not modify the polarized plug to fit a non-polarizedoutlet or extension cord.

Do not leave vacuum cleaner unattended when it is plugged in.

Unplug from outlet when not in use and before servicing.

Do not use outdoors or on wet surfaces.

Do not allow children to operate vacuum cleaner or use as a toy.

Close attention is necessary when used by or near children.

Do not use for any purpose other than described in this User’s Guide.

Use only manufacturer’s recommended attachments.

Do not use with damaged cord or plug.

If appliance is not working as it should, has been dropped, damaged, left outdoors,

or dropped into water, have it repaired at an authorized service center.

Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.

Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

Do not handle vacuum cleaner or plug with wet hands.

Do not put any object into openings.

Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.

Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.

Turn off all controls before plugging or

unplugging vacuum cleaner.

Use extra care when cleaning stairs.

Unplug before attaching the turbobrush.

Do not pick up flammable materials (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapors.

Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).

Do not use vacuum cleaner in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.

Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.

Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

Do not use without filters in place.

Use only on dry, indoor surfaces.

Keep appliance on a level surface.

Do not carry the vacuum cleaner while it is running.



To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install a proper outlet. Do not change the plug in any way.

This model is for household use only.


Cord Clip


Hose Clip



Stretch Hose



Crevice Tool

Extension Wand


Dusting Brush/

Upholstery Tool

Foot Hose

Furniture Protection Guard

Wide Cleaning Path Models


Quick Release

Cord Wrap

Power Cord

Quick Reach®


Hose Wand


Wand Base

Dirt Container

Filter Cup

Inner and Outer

Circular Filters






Stair Cleaning


Power Switch


Upper Tank



Optional Hepa Media Filter (Select Models Only)

Lock ’n Seal





Furniture Protection Guard


Do not plug in your vacuum cleaner until you are familiar with all instructions and operating procedures.

How To Put It Together

The only tool you’ll need to assemble your vacuum cleaner is a screwdriver.

Attach Handle To Vacuum

1.Locate the vacuum Handle and remove the screw packet taped to the base of the Handle.

2.Stand the vacuum upright and slide the base of the Handle firmly into the grooves at the top of the vacuum body.

3.Check to be sure the Handle is fitted to the vacuum body. If there is a gap in front, continue to push firmly until the Handle is flush.

4.Insert the screw provided from the screw packet into the existing hole. Tighten securely with a screwdriver.

Attach Vacuum Hose and Tools

1.Attach the Twist ‘n SnapHose by lining up the tabs on the base with the corresponding notches on the back of the vacuum as shown.

2.Turn the Twist ‘n Snap Hose to the right to lock the hose into place.

3.Snap Hose Clip onto Upper Handle (select models only).

4.Grasping the Quick Reach Handle, slide the end of the Hose Wand onto the Hose Wand Base. Snap the Hose into the Hose Clip.

NOTE: The Powerfoot will not operate effectively unless the Hose Wand is firmly attached.

5.Snap the Extension Wand and the Crevice Tool together into the storage clip as shown.

6.Snap the Combination Tool into the storage clip as shown.

7.Attach the TurboBrush® by aligning the small holes near the brush roll with the tabs at the bottom of TurboBrush housing. Snap TurboBrush into place as shown.

Select Models Only


How To Use Your Vacuum

Handle Positions

Press the Handle Release Pedal with your foot to place your vacuum in one of three cleaning positions.

1.UprightFor storage and above floor cleaning with tools.

2.Normal CleaningPress Handle Release Pedal once. Use for most household floor cleaning tasks.

3.Low CleaningWith the vacuum in normal cleaning position, press Handle Release Pedal again. Use for reaching under low furniture such as tables, chairs

or beds.

Height Adjustment

The Powerfoot/Rotating Floor Brush can be adjusted to clean several floor surfaces.

NOTE: For optimal cleaning performance, adjust to the lowest practical setting. If your cleaner is difficult to push, adjust to the next higher setting.

1.Place Handle in Upright Position.

2.Turn Height Adjustment Knob to desired setting.

Lowest Setting

For bare floors.

Medium Settings

For short and medium


pile carpets.

Highest Setting

For plush pile carpet.


Before using your vacuum, make sure that the Dirt Container is in locked position and that all filters (Inner Circular, Outer Circular, PreMotor and Post-Motor)are in place. Do not operate your vacuum without these filters.


Before cleaning under low furniture, check area first for objects that might harm the unit or block the Vacuum Hose.


3.Place the Handle in the normal cleaning position and the Powerfoot will adjust to the setting chosen.

NOTE: You may also adjust the setting while in the normal cleaning position.

Transporting Cleaner

1. To move your cleaner from room to room, put the Handle in the upright position, tilt the cleaner back on its rear wheels and push forward.

2.The cleaner can also be moved by using the Carrying Handle on the back.


Use the Stair Cleaning Handle on the front

Stair Cleaning


to hold your vacuum while cleaning stairs.




Your vacuum features a Quick Release Cord Wrap. To remove the Power Cord quickly and easily, rotate the Upper Cord Wrap towards floor, and slip Power Cord from Upper and Lower Cord Wraps.




Special On-BoardTools

Your BISSELL CleanView II is not only a powerful carpet and rug vacuum cleaner, it’s also a versatile above floor vacuum cleaner when you select one of the special tools.

1.Raise Handle to Upright Position.

2.Grasp the Quick Reach Handle and lift Hose Wand to separate from suction intake opening.

3.Attach tools by firmly pushing onto Vacuum Hose or Extension Wand.

Combination Dusting Brush/Upholstery Tool:

Two types of cleaning tools are included in one attachment: rotate for desired tool.

Use Brush side to dust furniture, blinds, books, lamps, shelves, and baseboards.

Use Upholstery side for curtains, draperies, cushions, fabrics.

Crevice Tool:

Use in tight narrow spaces.

Extension Wand:

Use with desired attachment for a longer reach.

TurboBrush® (Select Models):

Use rotating brush action for small areas such as stairs and upholstery.

Note: Press gently when using TurboBrush to gain maximum cleaning. Too much pressure could cause the brush to stop rotating.

Power Cord Storage

When you are done using your vacuum, return it to the Upright position and store the Power Cord.

1.Turn vacuum cleaner off.

2.Unplug Power Cord by grasping the polarized plug (NOT the cord) and disconnect from outlet.

3.Loop Power Cord around Cord Wraps on side of vacuum cleaner.

4.Clip molded plug to Power Cord to secure.


The Floor Brush will continue to rotate while you use your

vacuum for above floor cleaning. To prevent carpet damage, do not lean on the vacuum or let the Powerfoot tilt forward.

Select Models Only


Hair, string and small objects can block the Vacuum Hose or Tools. Check them occasionally for obstructions.


The Rotating Floor Brush continues to rotate while tools are in use. To reduce the risk of injury from moving parts, always move the cleaner with the Carrying Handle at the back of

the cleaner. Always place vacuum cleaner on floor with Handle in Upright position when using tools. Never place your fingers under the cleaner when it is running. Never place Powerfoot on furniture or uneven surfaces. Do not place vacuum cleaner close enough to objects to pull them into rotating brush.



While vacuuming, certain carpets


and low humidity conditions may


generate small static discharges. The


discharges are entirely harmless and


are not associated in any way with


the main power supply.


How To Maintain Your Vacuum

To maintain maximum cleaning performance, the following maintenance steps must be performed:

1.Empty the Dirt Container when the dirt reaches the “Full” line on the side.

2.Check the Inner and Outer Circular Filters and the Pre-MotorFilter at least once a month and clean or replace as needed.

3.Replace the Post-MotorFilter every three to six months.

Note: More frequent filter cleaning or replacing may be necessary if you are vacuuming new carpet, fine dust, or have allergy concerns. Follow the instructions on the following pages to perform these simple maintenance steps.

Empty Dirt Container

The Dirt Container needs to be emptied when the dirt reaches the “Full” line on the side of the Container.

1.Unplug cleaner from electrical outlet.

2.Slide the Lock ‘n Seal Lever to the "Unlock" position. Grasp handle and pull the Dirt Container straight out to

3.remove from vacuum.

4.Empty dirt into garbage container.

5.Put the Dirt Container back in the vacuum and slide the lever to the "Lock" position.

Note: The Dirt Container may be washed in warm water with a mild detergent. Remove the Filter Cup from the bottom before washing. Reassemble and make sure it is completely dry before using again.


To reduce the risk of electric shock, turn Power Switch OFF and disconnect polarized

plug from electrical outlet before performing maintenance or troubleshooting checks.


For maximum cleaning performance, check and clean or replace all filters as suggested.

Full Line

Unlock Lock Position


Cleaning The Inner & Outer Circular Filters

Use only BISSELL Style 9 Replacement Filters in your BISSELL CleanView II.

1.Unplug the cleaner from electrical outlet.

2.Remove the Dirt Container as described in the previous section. Grasp the Filter Cup located at the bottom of the Dirt Container and twist counterclockwise to unlock and remove.

3.Grasp the Circular Filters and twist to unlock. Pull straight up to remove.


Cleaning The Inner & Outer Circular Filters
4. Separate the Outer foam and Inner pleated Circular Filters. Wash each individually by hand in warm water. Mild detergent may be used if desired. Rinse well, then air dry thoroughly before putting them back together and replacing in Filter Cup.
5. The Filter Cup may be washed in warm water with a mild detergent. Make sure it is completely dry before reassembling with filters.
6. The Upper Tank and Louvers may also be wiped clean with a damp cloth. Reach underneath the Upper Tank and turn the rim of the Louvers to unlock. Pull straight down to remove.
Cleaning the Pre-Motor Filter
1. Unplug the cleaner from electrical outlet.


Do not operate cleaner with damp or wet filters or without all filters in place.


The Pre-MotorFilter protects the motor from debris. It is located



underneath the Dirt Container and Filter Cup in the center of the



round part of the Lock ‘n Seal Lever.





Remove the small round Filter and any debris on top of it. Rinse well Filter


under warm water, then air dry thoroughly before replacing.


Replacing the Post-MotorFilter

Use only BISSELL Style 9 Replacement Filters in your BISSELL CleanView II.

1.Unplug the cleaner from electrical outlet.

2.The Post-MotorFilter assists in the filtration process to return clean air to the room. It is located behind the door on the side of the cleaner. When the filter becomes dirty, open the door, remove the filter and replace. The white, pleated HEPA Media Filter is not washable.

Note: A basic washable Post-MotorFilter with reduced filtration is available if desired.




To reduce the risk of injury from moving parts, turn off vacuum cleaner and disconnect Power Plug from electrical outlet.

Check Rotating Floor Brush and Drive Belt

You should check your vacuum cleaner’s Rotating Floor Brush and Drive Belt regularly for wear or damage. You should also clean the brush and brush ends of strings, hair, and carpet fibers. These can wrap around the brush and hamper its ability to effectively clean your carpet. Also remove any debris that has accumulated under the brush cover.

1.Unplug cleaner from electrical outlet.

2.Place handle in Low position and turn vacuum cleaner over so bottom side is up.


Check Rotating Floor Brush and Drive Belt Continued

3.For standard models, remove the four screws as shown with a Phillips Head Screwdriver. Lift the Brush Cover off.

For wide cleaning path models, Lift tab 1 and release the three latches in order 2-4 as marked. Lift the Brush Cover off.

4.Grasp Rotating Floor Brush at both ends and lift.

5.Clean strings, hair and other debris from Rotating Floor Brush, paying particular attention to brush ends.

6.Clean strings, hair and other debris from Motor Pulley and Drive Belt areas.

7.Check Drive Belt carefully for wear, cuts or stressed areas.

8.Check Air Passageway for obstructions. Remove debris from this area.

Replace Drive Belt

Brush Cover

Standard models only


Use only BISSELL Style 9 Replacement Belts (#32074) in your BISSELL CleanView II.

1.Unplug cleaner from electrical outlet.

2.With Rotating Floor Brush removed from vacuum cleaner (Steps 1-4of Check Rotating Floor Brush and Drive Belt), grasp old Drive Belt and remove from Motor Pulley.

Discard old Drive Belt.

3.Place new Drive Belt over Motor Pulley and stretch other end over Rotating Floor Brush in the space between

the bristles.

4.Place ends of Rotating Floor Brush down into slots on sides as shown.

5.Turn Rotating Floor Brush by hand several times in the direction of Motor Pulley. If properly installed, Drive Belt will center itself on Rotating Brush.

6.Reposition Brush Cover and screw or snap back into place. Check to be sure all screws or latches are secured.

Replace Lightbulb

Wide Cleaning Path models only Motor Pulley

Air Passageway

Use only BISSELL Replacement Bulbs in your BISSELL CleanView II.

1.Unplug cleaner from electrical outlet

2.Using a flat screwdriver, table knife or coin, insert into the slot on the right of the lens and gently push inner latch to the left as shown to remove the lens.