Avaya 1608, 1608-I User Manual 2

Avaya 1608/1608-I IP Deskphone User

Guide

16-601446 Issue 2 February 2010

© 2009 Avaya Inc.

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Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

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Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

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Contents

Chapter 1: Introduction to the 1608/1608-I IP Telephone......................................................	5
Overview of phone buttons and features..........................................................................................................	6
LEDs................................................................................................................................................................	8
Icons in the telephone display..........................................................................................................................	9
Scrolling and navigation..................................................................................................................................	10
Paper labels....................................................................................................................................................	10
Chapter 2: Logging in to and out of your telephone............................................................	11
Logging in to your telephone..........................................................................................................................	11
Logging out of your telephone........................................................................................................................	11
Chapter 3: Making calls..........................................................................................................	13
Making a call..................................................................................................................................................	13
Clearing a number..........................................................................................................................................	13
Redialing a number........................................................................................................................................	13
Calling a person from the contacts list............................................................................................................	14
Calling a person from the call log....................................................................................................................	14
Chapter 4: Handling calls......................................................................................................	15
Answering a call..............................................................................................................................................	15
Sending an incoming call directly to voice mail..............................................................................................	16
Ignoring an incoming call................................................................................................................................	16
Muting a call....................................................................................................................................................	16
Putting a call on hold......................................................................................................................................	16
Transferring a call............................................................................................................................................	17
Chapter 5: Conference calls..................................................................................................	19
Making a conference call................................................................................................................................	19
Adding a person on hold to a conference call................................................................................................	19
Putting a conference call on hold....................................................................................................................	20
Viewing conference details..............................................................................................................................	20
Dropping the last person added from a conference call..................................................................................	20
Dropping a person from a conference call......................................................................................................	21
Silencing a person on a conference call........................................................................................................	21
Chapter 6: Getting your messages........................................................................................	23
Logging into your voice mail............................................................................................................................	23
Chapter 7: Bridged call appearances....................................................................................	25
Answering a call on a bridged call appearance..............................................................................................	25
Joining a call on a bridged call appearance....................................................................................................	25
Making an outgoing call on a bridged call appearance..................................................................................	26
Chapter 8: Shared line appearances....................................................................................	27
Answering a call on a shared line appearance..............................................................................................	27
Joining a call on a shared line appearance....................................................................................................	27
Making an outgoing call on a shared line appearance....................................................................................	28
Chapter 9: Contacts................................................................................................................	29
Viewing contacts details..................................................................................................................................	29

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Contents
Adding a new contact......................................................................................................................................	29
Editing a contact..............................................................................................................................................	30
Deleting a contact..........................................................................................................................................	30
Chapter 10: Call log................................................................................................................	33
Viewing the call log..........................................................................................................................................	33
Viewing call log details....................................................................................................................................	33
Adding an entry from the call log to your contacts list....................................................................................	34
Removing an entry from the call log................................................................................................................	34
Clearing all entries from the call log................................................................................................................	34
Turning call logging on or off..........................................................................................................................	35
Chapter 11: Advanced telephone features............................................................................	37
Forwarding a call............................................................................................................................................	37
Send all calls..................................................................................................................................................	38
Calling a person from the corporate directory................................................................................................	38
Activating Extension to Cellular (EC500)........................................................................................................	38
Chapter 12: Features menu....................................................................................................	41
Accessing the Features menu........................................................................................................................	41
Chapter 13: Avaya Menu........................................................................................................	43
Adjusting the brightness or contrast of the display..........................................................................................	43
Changing the ring pattern................................................................................................................................	44
Turning button click sounds on and off............................................................................................................	44
Turning error tones on or off............................................................................................................................	45
Turning the call timer on or off........................................................................................................................	45
Turning visual alerting on or off......................................................................................................................	45
Setting redial options......................................................................................................................................	46
Setting the audio path....................................................................................................................................	46
Turning show incoming call on or off..............................................................................................................	47
Setting automatic gain control........................................................................................................................	47
Changing the language..................................................................................................................................	48
Viewing network information..........................................................................................................................	48
Index.........................................................................................................................................	49

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Chapter 1: Introduction to the 1608/1608-I IP Telephone

The 1608/1608–I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1608/1608IP telephone puts convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail.

Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator.

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Introduction to the 1608/1608-I IP Telephone

Overview of phone buttons and features

Name	Description
Message Waiting	An illuminated red light in the upper-right corner of your
Indicator	phone indicates you have voicemail messages waiting. If
	Visual Alerting is enabled, this light flashes when you
	receive an incoming call.
Phone Display	There are three lines in the phone display. When the phone
	is idle, the top line shows the missed call icon with number
	of calls missed and either the call forwarding icon, the Send
	All Calls icon, or the EC500 icon when one of those features
	is enabled. The top line also shows the primary extension
	and the time and date as well as any system messages. The
	middle line displays application-specific information. The
	bottom line displays the softkey labels.

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Overview of phone buttons and features

Name	Description
Softkeys	Press the softkeys to select the softkey labels. The softkey
	labels show you the action that each softkey produces. The
	labels and the actions vary depending on the object that is
	selected.
Message	Press the Message button to connect directly to your
	voicemail system.
Navigation Arrows	Press the up and down navigation arrows to scroll through
	lists. Press the right and left navigation arrows to navigate
	between different views of an application, to move the cursor
	during text input, or to turn an option on or off.
OK	Press the OK button for a shortcut to an action. For example,
	when you select a call log entry, pressing the OK button dials
	the number.
Phone/Exit	Press the Phone/Exit button to view and manage your calls.
	For example, if you are viewing a menu, pressing the
	Phone/Exit button switches the phone display back to the
	call view.
Avaya Menu	Press the A button to access the Avaya menu. The Avaya
	menu provides options that allow you to customize phone
	settings, configure call logging, select the display language,
	view network information, and log out.
Contacts	Press the Contacts button to view the entries in your contact
	list.
Call Log	Press the Call Log button to view a list of your outgoing,
	incoming, and missed calls. The icon on the Call Log button
	is illuminated when you have missed calls.
Redial	Press the Redial button to either dial the last number you
	dialed or display the redial list from which you can select a
	number to redial. See Setting redial options on page 46
	for more information.
Hold	Press the Hold button to put the active call on hold.
Conference	Press the Conference button to add another party to an
	existing call.
Transfer	Press the Transfer button to transfer a call to another
	number.
Drop	Press the Drop button to drop the active call. While on a
	conference call, press the Drop button to drop the last
	person added to the conference call.See Dropping the last
	person added from a conference call on page 20 or

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Introduction to the 1608/1608-I IP Telephone

Name	Description
	Dropping a person from a conference call on page 21 for
	more information.
Volume	Press + or - on the Volume button while active on the
	handset, headset, or speaker to adjust the volume. To adjust
	the volume of the ringer, press + or - on the Volume button
	while the handset and speaker are inactive.
Headset	Press the Headset button to use the headset if it is
	connected. Only HIS headset cords are compatible with
	your phone.
Mute	Press the Mute button to mute a call in progress. To take a
	call off mute, press Mute again.
Speaker	Press the Speaker button to use the speakerphone. To take
	a call off speakerphone, lift the handset or press the
	Headset button.
Feature Buttons	There are 8 buttons that can be programmed as either call/
and Call/Line	line appearance buttons or feature buttons. Press a call/
Appearance	line appearance button to make or answer a call or resume a
Buttons	call on hold. Press a labeled feature button to enable or
	disable that feature. The feature buttons provide access to
	the Avaya call management system features that have been
	administered for your extension. The green LED next to
	each feature button indicates if the feature is currently on or
	off. If the light is on, the feature is on. The feature buttons
	provide the same features that are available in the features
	menu. For more information about the features menu, see
	Features menu on page 41. For more information about
	the feature buttons, see Advanced telephone features on
	page 37.

LEDs

Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is on, off, or blinking as described in the following tables.

Table 1: Call/Line Appearance Button LEDs

LED	Description
Steady green	Call/line appearance is active.
Slow blinking green	Call/line appearance is ringing.

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	Icons in the telephone display
LED	Description
Fast blinking green	Call/line appearance is on hold.
Very fast blinking	Conference or Transfer is pending.
green
Steady red	Call/line appearance is selected and will be used when
	you go off-hook. It remains steady red while you use the
	call/line appearance.
Off	Call/line appearance is available.

Table 2: Feature Button LEDs

LED	Description
Steady green	Feature is active.
Blinking green	Feature is pending (request is being processed and not
	immediately available).
Blinking red	Feature is shown on the phone display.
Off	Feature is not active.

Note:

Depending on your call processing system, the feature button LEDs for some features may operate differently.

Icons in the telephone display

Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the phone display are described in the following table.

Icon	Description
#X	Number of calls missed, where # represents the number.
	Call forward, Send All Calls, or EC500 is active. (These
	features are available if they have been administered for your
	telephone.)
	Incoming call is ringing.
	Call is active.
	Call is on hold.

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Introduction to the 1608/1608-I IP Telephone

Icon	Description
	Call is on soft hold (when using Conference or Transfer
	feature).
	Conference is active.
	Conference is on hold.
	Scroll left for other options.
	Scroll right for other options.
	Scroll up or down for other options.

Scrolling and navigation

To navigate through the options and features on your telephone display, use the navigation arrows to scroll and the OK button to select lines or options.

A navigation icon appears in the phone display to indicate that you can scroll to more options or information. Use the right and left navigation arrows to go to other screens or to move the cursor right or left when entering text. When you scroll to a line on the display, that line is selected.

The softkey labels will change according to the options available for the selected line. The OK button is a shortcut for the default action. For example, when you select an entry in your contacts list, pressing the OK button places a call to that person.

Paper labels

Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information.

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Chapter 2: Logging in to and out of your telephone

Logging in and out maintains your contacts and personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence.

Note:

Call log information is lost after you log out.

Logging in to your telephone

Log in from the initial screen that prompts you for your extension.

1.Enter your extension.

2.Press the OK button, the OK softkey, or the # button.

3.Enter your password.

4.Press the OK button, the OK softkey, or the # button.

Logging out of your telephone

1.Press the A button.

2.Scroll down to select Log Out.

Note:

Log Out is not available if you are on a call.

3.Press the OK button or the Select softkey.

4.Press the Select softkey again to confirm.

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Logging in to and out of your telephone

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Chapter 3: Making calls

Use the procedures in this chapter to make calls from your telephone.

Making a call

If you are not on a call, simply dial the number you want to call.

1.Lift the handset, press the Speaker button, press the Headset button, or press an available call/line appearance button.

2.Dial the number you want to call.

Clearing a number

Press Clear to erase all dialed digits and enter a new number.

Redialing a number

1.From the Phone screen, press the Redial button.

The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial.

2.Press the OK button or the Call softkey.

See Setting redial options on page 46 for information on redial settings.

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Making calls

Calling a person from the contacts list

1.Press the Contacts button.

2.Scroll up or down to select the person or number you want to call.

3.Press the OK button or the Call softkey.

Calling a person from the call log

1.Press the Call Log button.

2.Scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls.

3.Scroll up or down to select the person or number you want to call.

4.Press the Call softkey or the OK button.

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Chapter 4: Handling calls

Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call.

Answering a call

When you receive an incoming call, the green LED associated with the call will flash. The incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually.

1.If you are not on another call, do one of the following:

•Lift the handset.

•Press the call/line appearance button whose green LED flashes for the incoming call.

•Press the Answer softkey if one appears.

•Press the Speaker button to answer using the speakerphone.

•Press the Headset button to answer using the headset.

•If you are using a wireless headset, press the ON button.

2.If you are on another call, do one of the following:

•Press the call/line appearance button whose green LED flashes for the incoming call.

•Press the Answer softkey if one appears.

Note:

If the Auto Hold (Communication Manager) feature is enabled by your system administrator, you can answer another call without first putting an active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; otherwise, you will drop the active call when you answer the other one.

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