Avaya 4610 User Manual
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Management and Trouble Shooting

Overview

The phones are relatively trouble-free.This chapter provides helpful information for:

Testing your telephone to be sure it is operating correctly.

Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.

Application-specifictroubleshooting; this chart describes problems and solutions specific to phone application (Speed Dial, Call Log, or Web Access).

Resetting or power-cyclingyour phone, when Basic Troubleshooting does not resolve a problem.

Testing Your Phone

This test function enables you to verify that your telephone’s lights and display are operating properly.

Testing the Telephone's Lights and Display

1.With the telephone idle (on-hook),press and release the Mute button, then press the following numbers on the dial pad:8 3 7 8 # (which stands for TEST).

2.The display should indicate the self-testhas started. If the test is successful, the message “Self test Passed #=end” displays; if the test is not successful, the message “Self test Failed #=end” displays instead.

3.Press # to return to the Phone screen.

4.If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.

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Management and Trouble Shooting

Trouble Shooting Chart

Phone does not activate when connected for the first time:

Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in,your telephone immediately begins downloading its operational software, it's IP address, and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.

Phone does not activate after a power interruption:

Allow a few minutes for re-initializationafter unplugging, powering down the phone, server problems, or other power interruption causes.

Display shows an error/informational message:

Most messages involve server/phone interaction. If you cannot resolve the problem based on the message received, contact your System Administrator for resolution.

Speakerphone does not operate:

Ask your System Administrator if your Speakerphone has been disabled.

Characters do not appear on the display screen:

See " Phone does not activate when connected for the first time" above. Check all lines into the phone to be sure it is properly connected. Check the power source to be sure your telephone is receiving power. Perform the following Test procedure: with the telephone idle (on-hook),press and release theMute button, then press the following numbers on the dial pad:8 3 7 8 # (which stands for TEST). The display should indicate theself-testhas started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your phone may need to be replaced. If the above suggested solutions do not resolve the problem, reset or power cycle the phone with your System Administrator’s assistance.

No dial tone:

Make sure both the handset and line cords into the phone are securely connected. Note that there may be a slight operational delay if you unplug and reconnect the phone. Contact your System Administrator if the problem persists.

Phone does not ring:

Set your ringer volume to a higher level using the and Volume keys. From another phone, place a call to your extension to test the above suggested solution.

All other IP problems:

Contact your System Administrator.

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SPEED DIAL APPLICATION:

You cannot dial out using any Speed Dial entries:

Dial button. Check that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list:

You have 100 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

CALL LOG APPLICATION:

You cannot dial out after selecting a call log entry:

Check that all call appearances incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list:

You have 100 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

Dialing from this application does not go through:

Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.

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