Avaya 4610 User Manual
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System Features

Introduction

As well as your phones specific features, you can access a number of system features by dialing short codes.

These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network.

Making Calls

Internal Calls:

If your System Administrator has allocated you the Ring Back When Free feature (see RBak+ - Ringback When Free) under a dial pad digit, you can:

1.When you call an extension that does not answer or is busy, press the RBak feature key to set a callback on that extension.

2.When the extension you called becomes free, your phone will ring (a burst of three rings).

3.Lift the handset and the extension is called automatically.

4.When the extension you called is free, your phone will ring (a burst of three rings).

5.Lift the handset and the extension is called automatically.

External calls:

To make an external call, either dial the number (prefixed by the access code if required) or use a speed dial code (contact your system manager for a list of your speed codes).

If you hear busy tone while dialing, then the call may be barred. Your system manager can bar certain calls, such as those to premium rate numbers and international calls.

Answering Calls

Ringing at your own extension:

Simply pick up the handset. When in headset mode, press the button associated with the alerting call. The default ringing cadences are:

Internal calls have a single ring cadence

External calls have a double ring cadence.

These can be changed by your System Administrator.

Ringing at another extension:

You can answer from your own phone by using Call Pick-Up;lift your handset and dial:

*30 to answer a call ringing anywhere.

*31 to answer a call within your group.

*32*201# to answer the call for a particular extension, in this example 201.

Note: If your phone rings for any longer than a specified period (15 seconds in default), anyre-directionfeature that you have activated, such as voicemail or call forwarding, will come into effect.

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System Features

Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring.

To turn call waiting on use the code *15; to turn it off use*16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy (on all Call Appearance keys), and all calls (for example when you go on holiday).

To set the number to which your calls are forwarded dial *07*201# (forwarding to 201 in this example).

To switch forward direct station calls (i.e. not Hunt Group) on, dial *01. To switch it off dial

*02.

To switch forward on busy on dial *03, to switch it off dial*04.

To switch forward on no answer on dial *05, to switch it off dial*06.

Diverting Calls

You can divert your calls to another extension.

Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

*12*N# from the extension you are temporarily using (whereN is your extension number). Hence, calls to your extension will be diverted to the extension you are temporarily using.

*13*N# tore-directthe calls back to your own extension, before you return to it.

At your own extension:

*14*N# from your own extension (whereN is the extension to which you want your calls diverted).*14*# to cancel either feature from your own extension.

You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted.

Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

*12*N# from the extension you are temporarily using.

*13*N# tore-directthe calls back to your own extension, before you return to it.

At your own extension:

*14*N# from your own extension.

*14*# to cancel either feature from your own extension.

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Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list:

To switch Do Not Disturb on/off (with or without exceptions): Dial *08and to switch it off dial *09

or

Dial *10*N# to add a number to the exception list.

or

Dial *11*N# to delete a number from the exception list.

Note: Your callers, other than your exceptions, either hear busy tone or arere-directedto your voicemail.

Voicemail

Note that not all systems support voicemail or have voicemail installed.

To switch voicemail on dial *18, to switch it off dial*19.

To retrieve your voicemail, use the code *17.

Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback.

To turn Voicemail Ringback on dial *48; to turn it off dial*49.

Dialing a number while listening to your messages invokes further facilities:

Once messages have been delivered, they are held on the system for 24 hours (this is fixed for Voicemail Lite, but can be varied by your System Administrator if your IP Office is equipped with VoicemailPro).

You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you. You can collect your messages if you are out of the office, by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted. If validation is successful, then dial 1 to retrieve your mail.

The System Administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated.

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System Features

Default Feature Codes

The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials.

The N where shown, should be replaced by the appropriate number. For example, with*07*N#, replaceN with the extension to which you want your calls forwarded when you have forwarding switched on.

*00

Cancel All Forwarding

*32*N#

Call Pick Up Extension

*01

Forward Unconditionally On

*33*N#

Call Queue

*02

Forward Unconditionally Off

*34

Hold Music

*03

Forward on Busy On

*35*N#

Extn Login

*04

Forward on Busy Off

*36*N#

Extn Logout

*05

Forward on No Answer On

*37*N#

Park Call

*06

Forward on No Answer Off

*38*N#

Ride Call

*07*N#

Forward to number

*39

Relay On

*08

Do Not Disturb On

*40

Relay Off

*09

Do Not Disturb Off

*41

Relay Pulse

*10*N#

Do Not Disturb Exception Add

*42

Relay On

*11*N#

Do Not Disturb Exception Delete

*43

Relay Off

*12*N#

Follow Me Here

*44

Relay Pulse

*13*N#

Follow Me Here Cancel

*45*N#

Call Steal

*14*N#

Follow Me To

*46

Call Steal

*15

Call Waiting On

*47

Conference Add

*16

Call Waiting Off

*48

Voicemail Ringback On

*17

Voicemail Collect

*49

Voicemail Ringback Off

*18

Voicemail On

*50

Forward Hunt Group Calls On

*19

Voicemail Off

*51

Forward Hunt Group Calls Off

*20*N#

Set Hunt Group Night Service

*52

Clear Call

*21*N#

Clear Hunt Group Night Service

*53*N#

Call Pickup Members

*29

Toggle Calls

*57*N#

Forward on busy number

*30

Call Pick Up Any

*70*N#

Dial Physical Extn by Number

*31

Call Pick Up Group

*71*N#

Dial Physical Extn by ID

 

 

 

 

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