Avaya 4610, 5610 User Manual

Size:
731.54 Kb
Download

Management and Trouble Shooting

Trouble Shooting Chart

Phone does not activate when connected for the first time:

Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in,your telephone immediately begins downloading its operational software, it's IP address, and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.

Phone does not activate after a power interruption:

Allow a few minutes for re-initializationafter unplugging, powering down the phone, server problems, or other power interruption causes.

Display shows an error/informational message:

Most messages involve server/phone interaction. If you cannot resolve the problem based on the message received, contact your System Administrator for resolution.

Speakerphone does not operate:

Ask your System Administrator if your Speakerphone has been disabled.

Characters do not appear on the display screen:

See " Phone does not activate when connected for the first time" above. Check all lines into the phone to be sure it is properly connected. Check the power source to be sure your telephone is receiving power. Perform the following Test procedure: with the telephone idle (on-hook),press and release theMute button, then press the following numbers on the dial pad:8 3 7 8 # (which stands for TEST). The display should indicate theself-testhas started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your phone may need to be replaced. If the above suggested solutions do not resolve the problem, reset or power cycle the phone with your System Administrator’s assistance.

No dial tone:

Make sure both the handset and line cords into the phone are securely connected. Note that there may be a slight operational delay if you unplug and reconnect the phone. Contact your System Administrator if the problem persists.

Phone does not ring:

Set your ringer volume to a higher level using the and Volume keys. From another phone, place a call to your extension to test the above suggested solution.

All other IP problems:

Contact your System Administrator.

5610/4610 Phone User Guide

Page 31

IP Office

Issue 2d (15th September 2005)

5610user

SPEED DIAL APPLICATION:

You cannot dial out using any Speed Dial entries:

Dial button. Check that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list:

You have 100 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

CALL LOG APPLICATION:

You cannot dial out after selecting a call log entry:

Check that all call appearances incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list:

You have 100 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

Dialing from this application does not go through:

Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.

5610/4610 Phone User Guide

Page 32

IP Office

Issue 2d (15th September 2005)

Index

0

Answer 24

Access 8, 9, 19

Feature Key

07*N 29

Answer 24

Exit 20

Labels 22

1

Answer 26

Overview 18

Changing 22

Answer/make 6

Call Logs 4

Changing 25

10*N 29

Apostrophe

Call Logs 8

Clear Call 29

11*N 29

enter 22

Call Logs 9

Clear Hunt Group

12*N 27, 29

Apostrophe 16

Call Logs 14

Night Service 29

13*N 27, 29

Apostrophe 22

Call Logs 18

Clear key

14*N 27, 29

Applications Options

Call Logs 19

use 22

2

24

Call Logs 20

Clear key 22

20*N 29

Application-specific

Call Logs 22

Clearing

201

30

Call Pick Up Any 29

Call 9

forwarding 27

Authors Note 22

Call Pick Up

Clearing 9

21*N 29

AutoHold 11

Extension 29

Colleague’s 6

3

Avaya 4

Call Pick Up Group

Comma 22

Avaya 5610 4

29

Conference 12, 13

30

Avaya IP Office 4

Call Pick-Up26

Conference Add 29

includes 18

B

Call Pickup Members

Contrast Control 22

32*N 29

29

D

33*N 29

Backspace 16

Call Queue 29

35*N 29

Backspace key

Default Feature

Call Steal 29

36*N 29

use 22

Codes 29

Call Waiting 27

37*N 29

Backspace key 22

Delete

Call Waiting Off 29

38*N 29

Basic

Individual Log

Call Waiting On 29

4

Troubleshooting 30

Entry 20

Call’s Call

Bridged 6

Speed Dial 15

45*N 29

Appearance button

Bridged Appearance

Delete 15

5

11

6

Delete 20

Calls

53*N 29

Busy Off 29

Delete All Entries 20

Answer 8

57*N 29

Busy On 29

Deutsch 23

Answering 26

7

C

Dial *10*N 28

Clearing 9

Dial *11*N 28

70*N 29

Call Appearance 6,

Diverting 27

Dial Physical Extn 29

71*N 29

13, 27

Incoming 7

Dialled

A

Call Appearance

Make 8, 19

Speed Dial

Access

button

Making 26

Number 14

pressing 11

Calls 7

Call Log 8, 9, 19

Dialled 14

Call Appearance

Calls 8

Speaker 4

Display

button 11

Calls 8

Speed Dial List 8,

Individual Log

Call Appearance

Calls 9

9

Entry 19

Keys

Calls 19

Access 4

Options 4

replace 6

Calls 26

Access 8

Display 4

Call Appearance

Calls 26

Access 9

Display 19

Keys 4

Calls 27

Access 19

Display 30

Call Appearance

Cancel

Add

Display Call Timers

Keys 6

pressing 22

New Speed Dial

change 25

Call Appearance

Cancel 15, 20, 21

16

select 25

Keys 11

Cancel 22

Pressing 14

Display Call Timers

Call Appearance

Cancel 22

Speed Dial 14

25

Keys Icon Icons 7

Cancel 24

Add 14

Display Contrast 22

Call

Cancel 24

Add 14

Display, Call

Appearance/Feature

Cancel 25

Add 16

Appearance 4

Keys 7

Cancel 25

Adjust

Disturb’ 22

Call Coverage

Cancel 25

speakerphone 10

Diverted

Appearance 6

Cancel All

Adjust 10

Calls 27

Call Coverage

Forwarding 29

Adjust speakerphone

voicemail 19

Appearance Keys 6

Case 22

8

Diverted 19

Call Forwarding 27

CAUTION 22

Administrator’ 7

Diverted 27

Call Handling

CAUTIONS 6

After 24, 25

Do Not Disturb on/off

Buttons 4

Changing

Answer

28

CALL LOG

Display Call

Call 8, 26

Done 16

APPLICATION 31

Timers 25

Answer 8

DoNotDisturb 22

Call Logs

 

 

 

 

 

 

 

5610/4610 Phone User Guide

 

Page 33

IP Office

 

Issue 2d (15th September 2005)

5610user

Drop 8, 12, 13

E

Edit

Speed Dial 15 Edit 14

Edit 15

Email 28

End 30 speakerphone 10

End 10 English 23

Enhanced Dialing 31 Enter

Apostrophe 22 Enter 22 Error/informational

shows 31 Error/informational 31

Español 23 Except

Web Access application 24

Except 24 Exit

Call Logs 20 Exit 15

Exit 20

Exit 22 Ext.xxx 22 Extn Login 29 Extn Logout 29

F

Failed 30

Fast 25

Feature 4 Feature Button Labeling 22

Feature Key Labels

Changing 22

Feature Key Labels 22

File Server 21 Follow Me Here 29 Follow Me Here Cancel 29

Follow Me To 29 Forward Hunt Group Calls Off 29 Forward Hunt Group Calls On 29 Forward Unconditionally Off 29

Forward Unconditionally On 29

Forwarding 201 27

Forwarding 27 Français 23 Function Active 7 Function Keys 7

G

German 23

H

Headset 9 Headset Jack 4 Headset Working 9 Hold 7, 8, 11, 12 Hold Music 29 Home 8, 10

Hunt Group 27 Hyphen 22

I

ID 29

InAns 19, 20 Includes

30 18 Includes 18 Incoming Call 7 Incoming 7

Incoming/outgoing

31

Individual Log Entry Delete 20 Display 19

Individual Log Entry 19

Individual Log Entry 19

Individual Log Entry 20

Internal Calls 26 Internet Protocol 21 Introduction 26

IP 6, 21, 31 IP Address 21

IP Address Settings 21

IP Office 4, 6, 21, 22, 25, 28

IP Office 3.0 22

IP Office Key refer 6

IP Office Key 6 It’s 14

Italian 23

Italiano 23

J

Japanese 23

K

Katakana 23

L

Labeling return 22

Speed Dial button 24

Labeling 22

Labeling 24

Labeling 24 Lamp Operation 6 Language 23

Language Selection 23

Last 24

Last Number 24 LED 4, 10

LED Indicator 4 Line 6

Line Appearance 6 Log

Off 22 pressing 18

Log 18

Log 20

Log 22

Log Entry into Turn 20

Log Entry into 20

M

Make

Call 8, 19, 26 Make 8

Make 19

Make 26 Message Display Rate

select 25 Message Display Rate 25

Meter 4 Miscellaneous Information 21 Missed 19, 20 Mode’ 9

Mute 11 Mute button

release 30, 31 Mute button 11 Mute button 30 Mute button 31

N

Name 16 Name/phone 4 Nederlands 23 New 22

New Speed Dial

Adding 16

New Speed Dial 16 No

Selecting 22 set 24, 25

No Answer Off 29 No Answer On 29 Not Disturb 28 Not Disturb Exception Add 29 Not Disturb

Exception Delete 29 Not Disturb Off 29 Not Disturb On 29 Number

System Features 7

Number 7

Number 16

Number 24

Number 29 Number menu 16

O

Off

Logging 22 Off 22 Options

Displays 4 Options 4 Options 24 Options 24 Options 24 Options 25 Options 25 Options 25 Options button 21

Options menu 4, 22 Outgo 19, 20 Overview

Call Log 18 Speed Dials 14

Overview 4

Overview 14

Overview 18

P

Page Right/Left 4 Park Call 29 Passed 30 Pattern 21

Personal Ringing 21 Phone

return 30 Phone 30

Phone Interface 21 Phone Screen

select 24 Phone Screen 24 Phone Screen 24 Phone Screen on Answer 24 Phone Screen on Calling 24 Phone/Exit 4 PIN 28 Português 23 Portuguese 23 Press Add

SD 20

Press Add 20

Press Call 19 Press Cancel 20, 22

Press Conference 13 Press Delete 15, 20 Press DeleteAll 20 Press Drop 9

Press Edit 15

Press Hold 11 Press Log 19, 20 Press Missed 20 Press Mute 11

5610/4610 Phone User Guide

Page 34

IP Office

Issue 2d (15th September 2005)

Index

Press Options 21, 22, 23, 24, 25

Press Optionsand 25 Press Phone/Exit 20 Press Redial 8, 9, 11 Press Save 15, 20 Press SpDial 14, 15, 16

Press Speaker 10 Pressing

Add 14

Call Appearance button 11 Cancel 22

Log 18

RBak 26

SpDial softkey 10 Speaker 8

Pressing 8

Pressing 10

Pressing 11

Pressing 14

Pressing 18

Pressing 22

Pressing 26

Q

QoS 21

R

RBak press 26

RBak 26

Redial select 24

Redial 4

Redial 24 Redial list 11 Redials 4, 11 Refer

IP Office Key 6 Refer 6 Re-initialization31 Relabel 22

Relay Off 29

Relay On 29 Relay Pulse 29 Release

Mute button 30, 31

Release 30

Release 31 Remembers 24 Replace

Call Appearance Keys 6

Replace 6 Return

Label 22

Phone 30 Return 21 Return 22 Return 23 Return 30 Ride Call 29

Ring Back When Free 26

S

SAC 22

Save 16, 21, 22 SD

Press Add 20 SD 20

See 31

Select

Display Call

Timers 25 Message Display Rate 25

No 22

Phone Screen 24 Redial 24

SpDial 14

Visual Alerting 25 Select 14

Select 22

Select 24

Select 24

Select 24

Select 25

Select 25

Select 25 Select Delete 20

Select Save 24, 25 Select Yes 22 Self 30 Server/phone 31 Service 21

Set

No 24, 25

Yes 24, 25 Set 24

Set 24

Set 25

Set 25

Set Hunt Group

Night Service 29 Shows

error/informationa l 31

Shows 31

Slow 25 Softkeys 4 Space 22 Spanish 23 SpDial

selecting 14 SpDial 14 SpDial 18 SpDial softkey

press 10 SpDial softkey 10 Speaker

Accesses 4 pressing 8

Speaker 4

Speaker 8 Speakerphone

Adjust 10

end 10 use 10

Speakerphone 8 Speakerphone 10 Speakerphone 11 Speakerphone 31 Speed Dial

Adding 14

Deleting 15

Editing 15 Overview 14

Speed Dial 4, 10 Speed Dial 14 Speed Dial 14 Speed Dial 15 Speed Dial 15 Speed Dial 20 Speed Dial 31 SPEED DIAL APPLICATION 31 Speed Dial button

labeling 24 Speed Dial button 24 Speed Dial button 24 Speed Dial List

Access 8, 9

Speed Dial List 8 Speed Dial List 9 Speed Dial List 31 Speed Dial Number

Dialing 14 Speed Dial Number 14

Stands

TEST 30, 31 Stands 30 Stands 31 Sure? 23 System

Administrator 6, 7, 11, 21, 22, 26, 28, 29, 30, 31 System Administrator’s 31 System Features

number 7 System Features 6 System Features 7

T

Telephone Options Overview 21 Telephone’s 30 Telephone's Lights

Testing 30

Telephone's Lights 30

Test

stands 30, 31 Telephone's Lights 30 Your Phone 30

Test 30

Test 31

Toggle Calls 29

Transfer 12 Trouble Shooting Chart 31

Turn

Log Entry into 20 Turn 20

U

Use

Backspace key 22

Clear key 22 speakerphone 10

Use 10

Use 22

Using Return key 19

V

View Default 22 View IP Settings 21 Visual Alerting

select 25 Visual Alerting 25 Voicemail

diverted 19 Voicemail 4, 7 Voicemail 19 Voicemail 26 Voicemail 27 Voicemail 28 Voicemail 28 Voicemail Collect 29 Voicemail Lite 28 Voicemail Off 29 Voicemail On 29 Voicemail ringback 28

Voicemail Ringback Off 29

Voicemail Ringback On 29 VoicemailPro 28 Volume 31

Volume Controls 4

W

Web Access 30 Web Access application

except 24 Web Access application 24

Y

Yes

set 24, 25 Yes 23

Yes 24

Yes 24

Yes 25

Yes 25 Your Phone

Testing 30

Your Phone 30

5610/4610 Phone User Guide

Page 35

IP Office

Issue 2d (15th September 2005)

5610/4610 Phone User Guide

Page 36

IP Office

Issue 2d (15th September 2005)

5610user

Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract.

The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

Intellectual property related to this product (including trademarks) and registered to Lucent

Technologies have been transferred or licensed to Avaya.

All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

Any comments or suggestions regarding this document should be sent to

"wgctechpubs@avaya.com". © 2005 Avaya Inc. All rights reserved.

Avaya Sterling Court 15 - 21 Mundells

Welwyn Garden City Hertfordshire

AL7 1LZ

England

Tel: +44 (0) 1707 392200

Fax: +44 (0) 1707 376933

Web: http://www.avaya.com

5610/4610 Phone User Guide

Page 38

IP Office

Issue 2d (15th September 2005)