Avaya 4610 User Manual

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Changing Options

Overview

The Options button will allow viewing and configuring of certain phone settings. These options are different from the function keys that require configuration by the system administrator.

Personalized Ringing

The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. These options are fixed by the IP Office. The phone's own menus allow its ringer sound to be personalized so you can recognize it from other ringing phones.

1.Press Options and select Personal Ringing. A menu with the current ring pattern appears. This alters the tone and style of ringing used by the phone, the ring pattern is still controlled by the IP Office according to the call type.

2.To select a ringing pattern use press Pattern 1 to 8. You will hear the selected ringing pattern.

3.When you have selected a ringing pattern, press Save. You will hear a confirmation tone and be returned to the options menu.

4.If you want to return to the options menu without changing the ring pattern, press

Cancel.

View IP Settings

Views of telephone and system information are available from this screen. A user normally does not need to view this information, however your System Administrator may ask you to report certain values from any of the status screens in the event of problems.

The status screen data can be viewed, but cannot be changed from your phone.

1.Press Optionsand then select View IP Settings.

2.There are two pages of display. Use the andkeys and select from:

IP Address Settings

IP (Internet Protocol) address information identifies certain components and connections. The IP Address information includes the location (address) of your phone on the IP Office unit, the location and port (connection) of the IP Office itself, the call routing and mask addresses, and the identification of the File Server with which your telephone interacts. Although technical in nature, having this information available and knowing how to get to it can assist your System Administrator in tracking questions about or problems with phone functions or connections.

Quality of Service (QoS) Information

QoS refers to a number of mechanisms used to improve audio quality over the network.

Phone Interface

Your phone interfaces with several system hardware devices and software. This screen provides information about three of the main interfaces.

Miscellaneous Information

The miscellaneous status screens provide additional information about your telephone and its connections.

To return to the first View IP Settings screen, press Return.

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Display Contrast

You can adjust the contrast level on the telephone display. You can choose from among fifteen levels of contrast.

1.Press Optionsand then select Contrast Control

2.Use either the andkeys to adjust the level of contrast.

3.When the contrast is set as required, either:

Save and return to the options menu by pressing Cancel.

Press Cancel to return to the options menu.

Logging Off

Allows you to log your telephone off to prevent unauthorized use during an absence, or for privacy purposes.

1.CAUTION: Logging off deletes all Call Log entries and returns any options you may have changed to their default values.

To log your phone off:

1.Press Optionsand Log off.

2.Select Yes toun-registeryour phone from the IP Office, delete all Call Log entries and returns any options you may have configured to their default values.

3.Selecting No returns you to the main Option menu; your phone remains logged on to the network and your Call Log and options values remain unchanged.

To log back on:

The display will show Ext.=xxx in the top row. Simply press# and enter your password (consult your System Administrator).

Changing Feature Key Labels

This action is currently not supported on IP Office.

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Changing Options

Language Selection

When the phone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following:

English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanese (Katakana characters).

Note: This does not alter your user language setting on the telephone system.

1.Press Options,and Language. A menu listing the available languages appears.

2.Press the orkeys next to the language required. You are asked in the original language “Are you sure?” with the same message in the new language below.

3.Do one of the following:

To return to the options menu without saving any changes, press Return.

To save the settings and return to the options menu, press Yes (which is displayed in both the original and the selected language).

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Application Options

Redial

Redial can be configured to dial the last number dialed or list the last three numbers dialed for you to choose from. The default is the last number dialed.

To change Redial:

1.Press Options and then select theRedial feature button. It will toggle betweenLast Number andLast 3 Numbers.

2.Select Save. After saving or canceling, the first Options main screen is displayed.

Phone Screen on Answer

This action controls the phone screen display when the phone is answered.

When the Phone Screen on Answer? option is set toYes, the phone screen appears in the display area when you answer a call, regardless of the screen you were working with at that time. You will lose any unsaved work in progress on that screen (for example, labeling a Speed Dial button), except for the Web Access application (which “remembers” the current web screen).

When the Phone Screen on Answer? option is set toNo (the default setting), answering an incoming call has no impact on the application screen displayed, although the top display line will provide an appropriate message.

To change Phone Screen on Answer:

1.Press Options and then select thePhone Screen on Answer feature button. It will toggle betweenYes andNo.

2.Select Save. (To restore the previous setting without changing it, press Cancel.) After saving or canceling, the first Options main screen is displayed.

Phone Screen on Calling

This action controls the phone screen display when the phone is answered.

When the Phone Screen on Answer? option is set toYes (the default setting), the phone screen appears in the display area when you answer a call, regardless of the screen you were working with at that time. You will lose any unsaved work in progress on that screen (for example, labeling a Speed Dial button).

When the Phone Screen on Answer? option is set toNo answering an incoming call has no impact on the application screen displayed, although the top display line will provide an appropriate message.

To change Phone Screen on Answer:

1.Press Options, Applications Optionsand then select the Phone Screen on Answerfeature button. It will toggle between Yesand No.

2.Select Save. (To restore the previous setting without changing it, press Cancel.) After saving or canceling, the first Options main screen is displayed.

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Changing Options

Display Call Timers

This action controls whether the duration of the current call is displayed or not. If set to Yes, the duration of the current call is displayed on the call appearance key. If set toNo, the call duration will not be displayed.

To change the Display Call Timers status:

1.Press Options and then select theDisplay Call Timers? feature button. It will toggle between

Yes and No.

2.Select Save. (To restore the previous setting without changing it, pressCancel.) After saving or canceling, the first Options main screen is displayed.

Message Display Rate

When the IP Office sends messages to your phone that are longer than the display area, the first part of the message is presented for a specific time interval. The second part of the message is then displayed for a specific time interval. The Message Display Rate can be either Fast (display interval is 2 seconds) or Slow - default (display interval is 3 seconds).

To change Message Display Rate:

1.Press Optionsand then select theMessage Display Rate feature button. This will toggle betweenFast andSlow.

2.Select Save. (To restore the previous setting without changing it, pressCancel.) After saving or canceling, the first Options main screen is displayed.

Visual Alerting

When this option is set to No (the default), ringing is the only notification of an incoming call. When set to Yes, your phone rings and your voice message indicator light flashes to alert you to an incoming call.

To change Visual Alerting:

1.Press Options and then select the Visual Alerting feature button. It will toggle betweenNo andYes.

2.Select Save. (To restore the previous setting without changing it, pressCancel.) After saving or canceling, the first Options main screen is displayed.

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System Features

Introduction

As well as your phones specific features, you can access a number of system features by dialing short codes.

These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network.

Making Calls

Internal Calls:

If your System Administrator has allocated you the Ring Back When Free feature (see RBak+ - Ringback When Free) under a dial pad digit, you can:

1.When you call an extension that does not answer or is busy, press the RBak feature key to set a callback on that extension.

2.When the extension you called becomes free, your phone will ring (a burst of three rings).

3.Lift the handset and the extension is called automatically.

4.When the extension you called is free, your phone will ring (a burst of three rings).

5.Lift the handset and the extension is called automatically.

External calls:

To make an external call, either dial the number (prefixed by the access code if required) or use a speed dial code (contact your system manager for a list of your speed codes).

If you hear busy tone while dialing, then the call may be barred. Your system manager can bar certain calls, such as those to premium rate numbers and international calls.

Answering Calls

Ringing at your own extension:

Simply pick up the handset. When in headset mode, press the button associated with the alerting call. The default ringing cadences are:

Internal calls have a single ring cadence

External calls have a double ring cadence.

These can be changed by your System Administrator.

Ringing at another extension:

You can answer from your own phone by using Call Pick-Up;lift your handset and dial:

*30 to answer a call ringing anywhere.

*31 to answer a call within your group.

*32*201# to answer the call for a particular extension, in this example 201.

Note: If your phone rings for any longer than a specified period (15 seconds in default), anyre-directionfeature that you have activated, such as voicemail or call forwarding, will come into effect.

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System Features

Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring.

To turn call waiting on use the code *15; to turn it off use*16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy (on all Call Appearance keys), and all calls (for example when you go on holiday).

To set the number to which your calls are forwarded dial *07*201# (forwarding to 201 in this example).

To switch forward direct station calls (i.e. not Hunt Group) on, dial *01. To switch it off dial

*02.

To switch forward on busy on dial *03, to switch it off dial*04.

To switch forward on no answer on dial *05, to switch it off dial*06.

Diverting Calls

You can divert your calls to another extension.

Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

*12*N# from the extension you are temporarily using (whereN is your extension number). Hence, calls to your extension will be diverted to the extension you are temporarily using.

*13*N# tore-directthe calls back to your own extension, before you return to it.

At your own extension:

*14*N# from your own extension (whereN is the extension to which you want your calls diverted).*14*# to cancel either feature from your own extension.

You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted.

Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

*12*N# from the extension you are temporarily using.

*13*N# tore-directthe calls back to your own extension, before you return to it.

At your own extension:

*14*N# from your own extension.

*14*# to cancel either feature from your own extension.

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Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list:

To switch Do Not Disturb on/off (with or without exceptions): Dial *08and to switch it off dial *09

or

Dial *10*N# to add a number to the exception list.

or

Dial *11*N# to delete a number from the exception list.

Note: Your callers, other than your exceptions, either hear busy tone or arere-directedto your voicemail.

Voicemail

Note that not all systems support voicemail or have voicemail installed.

To switch voicemail on dial *18, to switch it off dial*19.

To retrieve your voicemail, use the code *17.

Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback.

To turn Voicemail Ringback on dial *48; to turn it off dial*49.

Dialing a number while listening to your messages invokes further facilities:

Once messages have been delivered, they are held on the system for 24 hours (this is fixed for Voicemail Lite, but can be varied by your System Administrator if your IP Office is equipped with VoicemailPro).

You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you. You can collect your messages if you are out of the office, by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted. If validation is successful, then dial 1 to retrieve your mail.

The System Administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated.

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System Features

Default Feature Codes

The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials.

The N where shown, should be replaced by the appropriate number. For example, with*07*N#, replaceN with the extension to which you want your calls forwarded when you have forwarding switched on.

*00

Cancel All Forwarding

*32*N#

Call Pick Up Extension

*01

Forward Unconditionally On

*33*N#

Call Queue

*02

Forward Unconditionally Off

*34

Hold Music

*03

Forward on Busy On

*35*N#

Extn Login

*04

Forward on Busy Off

*36*N#

Extn Logout

*05

Forward on No Answer On

*37*N#

Park Call

*06

Forward on No Answer Off

*38*N#

Ride Call

*07*N#

Forward to number

*39

Relay On

*08

Do Not Disturb On

*40

Relay Off

*09

Do Not Disturb Off

*41

Relay Pulse

*10*N#

Do Not Disturb Exception Add

*42

Relay On

*11*N#

Do Not Disturb Exception Delete

*43

Relay Off

*12*N#

Follow Me Here

*44

Relay Pulse

*13*N#

Follow Me Here Cancel

*45*N#

Call Steal

*14*N#

Follow Me To

*46

Call Steal

*15

Call Waiting On

*47

Conference Add

*16

Call Waiting Off

*48

Voicemail Ringback On

*17

Voicemail Collect

*49

Voicemail Ringback Off

*18

Voicemail On

*50

Forward Hunt Group Calls On

*19

Voicemail Off

*51

Forward Hunt Group Calls Off

*20*N#

Set Hunt Group Night Service

*52

Clear Call

*21*N#

Clear Hunt Group Night Service

*53*N#

Call Pickup Members

*29

Toggle Calls

*57*N#

Forward on busy number

*30

Call Pick Up Any

*70*N#

Dial Physical Extn by Number

*31

Call Pick Up Group

*71*N#

Dial Physical Extn by ID

 

 

 

 

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Management and Trouble Shooting

Overview

The phones are relatively trouble-free.This chapter provides helpful information for:

Testing your telephone to be sure it is operating correctly.

Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.

Application-specifictroubleshooting; this chart describes problems and solutions specific to phone application (Speed Dial, Call Log, or Web Access).

Resetting or power-cyclingyour phone, when Basic Troubleshooting does not resolve a problem.

Testing Your Phone

This test function enables you to verify that your telephone’s lights and display are operating properly.

Testing the Telephone's Lights and Display

1.With the telephone idle (on-hook),press and release the Mute button, then press the following numbers on the dial pad:8 3 7 8 # (which stands for TEST).

2.The display should indicate the self-testhas started. If the test is successful, the message “Self test Passed #=end” displays; if the test is not successful, the message “Self test Failed #=end” displays instead.

3.Press # to return to the Phone screen.

4.If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.

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