Avaya 4610 User Manual

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Basic Call Handling Features

Redial

The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). The phone stores up to three of the last numbers dialed.

Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

To redial the last number that you dialed

1.Press Redial followed by a call appearance key. Useandto cycle through the entries. When you have located the required number, press the associated key.

Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold anoff-lineconversation at any time during a call.

Preventing the other person on the line from hearing you:

1.Press Mute. The other party cannot hear you. The indicator next to theMute button lights when mute is active.

2.To reinstate two-wayconversation, pressMute again.

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1.Press Hold or the Call Appearance button with the symbol against it. The symbol changes to; showing that the line is on hold.

2.Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

If you have a call in progress, then first put that call on hold as above.

To retrieve a held call, simply press the Call Appearance button with the against it.

Notes:

After a pre-settime (defined by your System Administrator), you are reminded that you have a call on hold by thehold icon changing for a few moments towith the phone ringing.

If the system feature AutoHold is on (consult your System Administrator) then you can hold an active call ( ) by pressing the second call’s Call Appearance button (). If AutoHold is off, then pressing the second call’s Call Appearance button () willdrop the first call.

To transfer a held call see Transfer.

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Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

To transfer the current call to another extension:

With a call in progress, press Transfer

When you hear dial tone, dial the number to which the call is to be transferred. Do one of the following:

To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred call is not answered within a preset time, it is returned to you.

To announce the call before transferring it, wait for the called party to answer.

If the called party is willing to accept the call, press Transfer again to complete the transfer.

If the called party does not wish to accept the call, press Drop. You can return to the held call by pressing its call appearance button.

If the line is busy or if there is no answer, press Drop. You can return to the held call by pressing its call appearance button.

To transfer a new call to a held call using Conference:

With a call in progress and you wish to make an enquiry call or another call arrives, press Hold. Make or answer the second call. The new call requires to be transferred to the first held call.

To transfer the new call to the held call, press Conference and thenDrop. The transfer is complete.

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Basic Call Handling Features

Conference

The Conference feature allows you to conference other parties (including yourself) into a call.

Notes:

The number of parties allowed in a conference is controlled by your telephone system.

Two Call Appearance keys are required for the conference feature.

To add another party to a call:

1.With a call in progress press Conference. The existing call is put on hold.

2.Dial the number of the person you want to add to the call.

3.Wait for an answer.

a.If the called party does not answer or does not want to join the conference, press Drop. You can return to the held call by pressing its call appearance button.

4.To add the person to the call, press Conference again.

5.Repeat steps 1 through 4 for additional conference connections.

To add a held call(s) to an active call:

Press Conference.

All held calls are added to the conference.

To leave a conference call:

1. To leave a conference, press Drop.

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Using Speed Dials

Overview of Speed Dials

The phone can store up to 48 personal speed dials, accessed by selecting SpDial on the display.

The speed dials are sorted alphabetically.

Pressing the orkey adjacent to a name, dials the speed dial number stored with that name.

The symbol indicates that there are more pages. You can more between pages using theorkeys.

Pressing Add allows you to add a new speed dial. See Adding a New Speed Dial.

You can also press Edit to display an existing speed dial and edit it’s current settings. See Editing a Speed Dial.

Note: Speed dials can be used for any numbers that can be manually dialed from the extension. Where, for external calls, a dialing prefix is required then that prefix must be part of the speed dial number.

Dialing a Speed Dial Number

You can use the speed dial directory to make a call with the handset on hook or off hook.

1.Press SpDial to display the speed dial directory.

2.The symbol is shown if there is more than one page of speed dials. You can move between pages usingandkeys.

3.When the speed dial required is shown on the screen, press the orkey adjacent to the speed dial name.

4.Continue as per a normal call.

Adding a Speed Dial from the Call Log

You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial List. This process will start the normal speed entry screen but pre-filledwith the name and number from the call log entry.

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Using Speed Dials

Editing a Speed Dial

1.Press SpDial.

2.Press Edit.

3.Select the speed dial entry you want to edit. Press andto display different pages of speed dials.

4.When the required entry is displayed, press the adjacent orkey.

5.Edit the speed dial using the same methods as for adding a new speed dial. See Adding a New Speed Dial.

6.Press Save to return to the speed dial list.

Deleting a Speed Dial

1.Press SpDial.

2.Press Delete.

3.Select the speed dial entry you want to delete. Press andto display different pages of speed dials.

4.Press Delete again or Cancel to exit without deleting.

5.Select another entry to delete or press Exit to return to the speed dial list.

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Adding a New Speed Dial

1.Press SpDial followed byAdd. If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial.

2.The cursor, a | symbol, is initially in the empty name field.

3.Begin entering text using the telephone keypad. Each key is marked with the letters it provides. You may have to press the key more than once depending on the character you require.

For example, the key 2 is also marked asA,B andC. To enter aC, press2 until aC is displayed.

To enter the next character from the same key, e.g. a, pressto move the cursor right and then enter the character or simply press another key.

If you make a mistake, use to move the cursor to the right of the incorrect character and then use Backspace to delete it or simply use Backspace to delete the last character entered.

4.As you enter Name characters you can use a number of other controls

Case: Change the case of the current character between upper and lower case.

Moves the cursor right one character.

Moves the cursor left one character

Clear: Delete the whole name.

Backspace: Delete the character to the left of the cursor.

Symbol provides access to the following symbols:

Period (.), Comma (,), Hyphen (-),Space (inserts a space between characters), Slash (/) or Apostrophe (').

Save: Save the speed dial changes.

Cancel: Return back to the speed dial directory without making any changes.

5.When the Name has been entered, press Done.

6.The Number menu is displayed. Enter the required number, including any external line access digit (9 say):

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Using Speed Dials

• If you make a mistake, use to move the cursor to the right if the incorrect number and then use Backspace to delete it or simply use Backspace to delete the last number entered.

As you enter Number characters you can use other controls:

Note: The controls on this screen are context sensitive, i.e. they only appear when applicable. For exampleSave only appears when both a name and number have been entered.

Moves the cursor right one character.

Moves the cursor left one character

Clear: Delete the whole name.

Backspace: Delete the character to the left of the cursor.

Symbol provides access to the following symbols:

Period (.), Comma (,), Hyphen (-),Space (inserts a space between characters), Slash (/) or Apostrophe (').

Save: Save the speed dial changes.

Cancel: Return back to the speed dial directory without making any changes. When theNumber has been entered, press Save.

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Using the Call Log

Overview of the Call Log

The phone maintains a call log, accessed by pressing Log.

The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered. Each of these logs includes the 30 most recent calls in its category. The details shown are:

The name of the called or calling party if available.

The number of the called or calling party.

The time of the call.

The date of the call if prior to the current day.

The symbol indicates that the log contain more pages of entries. You can more between pages using theandkeys.

Note: Only outgoing calls made using the dial pad or a SpDial entry are logged.

Pressing the orkey adjacent to a log entry displays full details of that log entry: Each individual log entry includes:

The number of the called or calling party.

The time of the call.

The date of the call..

The duration of the call for outgoing and answered calls (not shown above for missed calls)

Apart from using the call logs for information, you can turn a call log entry into a speed dial for future calls. You can also delete individual log entries or the all entries in a particular log.

Caution: Call log entries are lost whenever the telephone system or the individual phone are reset.

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Using the Call Log

To Access the Call Logs

1.Press Log.

2.The call log always opens in the Missed calls log.

Missed:

The log of missed calls, i.e. those that rang your extension but were not answered. This includes calls that were diverted to voicemail or another number after ringing your extension.

4.To select the log required type press either:

InAns:

The log of incoming calls that were answered. This includes both internal and external calls.

Outgo:

The log of calls made. This includes both internal and external calls.

If the selected log contains more than one page of entries, the is shown. Useandkeys to move between pages.

To Display an Individual Log Entry

Locate the log entry in which you are interested from Missed,InAns or Outgo. Press theorkey adjacent to the entry.

The log entry details are shown.

Using Return key to return to the call log.

To Make a Call from an Individual Log entry

1.Locate the log entry in which you are interested from Missed,InAns or Outgo.

2.Press the orkey adjacent to the entry.

3.The log entry details are shown.

4.Press Call make the call.

5.If the number shown is external but doesn't include the external dialing prefix used by your telephone system, go off-hook,dial the prefix and then press Call.

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To Turn a Log Entry into a Speed Dial

1.Locate the log entry in which you are interested from Missed,InAns or Outgo.

2.Press the orkey adjacent to the entry.

3.Press Add to SD.

4.The screens for editing and adding speed dials will appear, pre-filledwith the information from the log entry. Edit the details if required (see Adding a New Speed Dial).

5.Press Saveor Cancel.

6.You will be returned to the speed dials selection menu.

To Delete an Individual Log Entry

Press Log.

Locate the log entry in which you are interested from Missed,InAns orOutgo. Press the key adjacent to it.

Press Delete twice.

Or

Press Cancel to return to the call log without deleting the log entry. You will be returned to the call log.

To Delete All Entries from a Log

1.Press Log.

2.Press Missed,InAns or Outgo to select the log.

3.Press DeleteAll.

4.Select Delete to delete the log entriesor

Press Cancel to return to the call log without deleting the log entries.

To Exit the Call Logs

Press Phone/Exit.

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