Avaya 4610 User Manual
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Basic Call Handling Features

Answer a Call

When a call arrives at your phone, you will hear a ringing tone and a blinking bell icon () icon appears against the associated call appearance key.

To answer an incoming call:

Do one of the following:

If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone).

If you are active on a call already, place the active call on hold (see Hold), and then answer the incoming call by selecting the call appearance key.

If the call appearance for the ringing call is not displayed on the current screen page, use to return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding call appearance button.

Make a Call

You can make calls from the phone using a variety of methods as follows:

To manually make a call:

Dial the required number on the key pad (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.

Adjust speakerphone volume as necessary.

oTo change the volume use the andbuttons. The display shows the volume level. (There are eight volume levels.)

If the call is not answered, you can clear the call by pressing Speaker or Drop

or

When the call is answered, either speak or pick up the handset and speak to the called party.

To automatically make a call:

Do any of the following:

Press Redial and a call appearance keyto have the phone dial the last number that you dialed.

or

Access the Call Log and initiate a call to a specific entry.

or

Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialing a Speed Dial Number.

When the call is answered, either speak or pick up the handset and speak to the called party.

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Basic Call Handling Features

Clearing a Call

To clear an established call either: 1. Replace the handset

or

2.Press Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence.

Headset Working

When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset working is activated.

To answer an incoming call:

1. Press the call appearance key next to the flashing bell icon ():

To clear a headset call:

1. Press Drop.

To manually make a call:

1.Dial the number (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.

To automatically make a call:

Do any of the following:

Press Redial and a call appearance keyto have the phone dial the last number that you dialed.

or

Access the Call Log and initiate a call to a specific entry.

or

Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialing a Speed Dial Number.

When the call is answered, speak to the called party.

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Speakerphone

The two-waybuilt-inspeakerphone allows you to make and answer calls without lifting your handset. Keep in mind thattwo-wayspeaker phones may not operate satisfactorily in every environment (such as in very noisy locations) and that they operate best when you speak directly too them.

To make or answer a call without lifting the handset, or to use the speakerphone with any feature

1.Press Speaker. The LED beside the button illuminates.

2.Make or answer the call, or access the selected feature.

3.Adjust the speakerphone volume if necessary. To change the volume use the andbuttons. The display shows the volume level. (There are eight volume levels.)

To change from the speakerphone to the handset

1. Pick up the handset and talk.

To change from the handset to the speakerphone

1.Press Speaker. The LED beside the button illuminates.

2.Hang up the handset.

To end a speakerphone call

1. Press again. The LED beside the button goes out.

Speed Dial

The Speed Dial feature allows you to have the phone automatically dial calls to telephone numbers stored in your personal directory. See Dialing a Speed Dial Number.

To make a call to a personal directory entry using the Speed Dial feature

1.From the Home screen, press the SpDial softkey. TheSpeed Dial screen is displayed.

2.Press the button next to the entry you want to call.

3.If the entry you want is not displayed, use andto cycle through the entries.

or

Key the first letter of the required name to jump to the page with a matching entry. 4. The phone dials the number for you.

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Redial

The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). The phone stores up to three of the last numbers dialed.

Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

To redial the last number that you dialed

1.Press Redial followed by a call appearance key. Useandto cycle through the entries. When you have located the required number, press the associated key.

Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold anoff-lineconversation at any time during a call.

Preventing the other person on the line from hearing you:

1.Press Mute. The other party cannot hear you. The indicator next to theMute button lights when mute is active.

2.To reinstate two-wayconversation, pressMute again.

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1.Press Hold or the Call Appearance button with the symbol against it. The symbol changes to; showing that the line is on hold.

2.Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

If you have a call in progress, then first put that call on hold as above.

To retrieve a held call, simply press the Call Appearance button with the against it.

Notes:

After a pre-settime (defined by your System Administrator), you are reminded that you have a call on hold by thehold icon changing for a few moments towith the phone ringing.

If the system feature AutoHold is on (consult your System Administrator) then you can hold an active call ( ) by pressing the second call’s Call Appearance button (). If AutoHold is off, then pressing the second call’s Call Appearance button () willdrop the first call.

To transfer a held call see Transfer.

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