Avaya 4610 User Manual
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IP Office

5610/4610 Phone User Guide

Issue 2d (15th September 2005)

Table of Contents

 

The Phone...................................................................................................................................

4

Overview.....................................................................................................................................................

4

Call Appearance Keys ................................................................................................................................

6

Call Appearance Keys Icon Icons...............................................................................................................

7

System Features ........................................................................................................................................

7

Basic Call Handling Features....................................................................................................

8

Answer a Call .............................................................................................................................................

8

Make a Call.................................................................................................................................................

8

Clearing a Call ............................................................................................................................................

9

Headset Working ........................................................................................................................................

9

Speakerphone ..........................................................................................................................................

10

Speed Dial ................................................................................................................................................

10

Redial .......................................................................................................................................................

11

Mute..........................................................................................................................................................

11

Hold ..........................................................................................................................................................

11

Transfer ....................................................................................................................................................

12

Conference ...............................................................................................................................................

13

Using Speed Dials....................................................................................................................

14

Overview of Speed Dials ..........................................................................................................................

14

Dialing a Speed Dial Number ...................................................................................................................

14

Adding a Speed Dial from the Call Log ....................................................................................................

14

Editing a Speed Dial .................................................................................................................................

15

Deleting a Speed Dial...............................................................................................................................

15

Adding a New Speed Dial.........................................................................................................................

16

Using the Call Log ...................................................................................................................

18

Overview of the Call Log ..........................................................................................................................

18

To Access the Call Logs...........................................................................................................................

19

To Display an Individual Log Entry ...........................................................................................................

19

To Make a Call from an Individual Log entry ............................................................................................

19

To Turn a Log Entry into a Speed Dial .....................................................................................................

20

To Delete an Individual Log Entry ............................................................................................................

20

To Delete All Entries from a Log...............................................................................................................

20

To Exit the Call Logs ................................................................................................................................

20

Changing Options....................................................................................................................

21

Overview...................................................................................................................................................

21

Personalized Ringing................................................................................................................................

21

View IP Settings .......................................................................................................................................

21

Display Contrast .......................................................................................................................................

22

Logging Off ...............................................................................................................................................

22

Changing Feature Key Labels ..................................................................................................................

22

Language Selection..................................................................................................................................

23

Application Options...................................................................................................................................

24

Redial...................................................................................................................................................

24

Phone Screen on Answer ....................................................................................................................

24

Phone Screen on Calling .....................................................................................................................

24

Display Call Timers ..............................................................................................................................

25

Message Display Rate .........................................................................................................................

25

Visual Alerting ......................................................................................................................................

25

System Features ......................................................................................................................

26

Introduction...............................................................................................................................................

26

Making Calls .............................................................................................................................................

26

Answering Calls........................................................................................................................................

26

Call Waiting ..............................................................................................................................................

27

5610/4610 Phone User Guide

Page ii

IP Office

Issue 2d (15th September 2005)

 

Table Of Contents

Call Forwarding ........................................................................................................................................

27

Diverting Calls ..........................................................................................................................................

27

Do Not Disturb ..........................................................................................................................................

28

Voicemail ..................................................................................................................................................

28

Default Feature Codes .............................................................................................................................

29

Management and Trouble Shooting .......................................................................................

30

Overview...................................................................................................................................................

30

Testing Your Phone..................................................................................................................................

30

Trouble Shooting Chart ............................................................................................................................

31

Index..........................................................................................................................................

33

5610/4610 Phone User Guide

Page iii

IP Office

Issue 2d (15th September 2005)

The Phone

Overview

This guide covers the use of the Avaya 5610 and 4610 telephones on Avaya IP Office telephone system. These phones are physically similar, however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems.

The diagram below shows the main telephone features.

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IP Office

Issue 2d (15th September 2005)

The Phone

Display, Call Appearance and Feature buttons:

The Call Appearance Keys allow the user to handle multiple calls with the display showing call information, e.g. the name/phone number, etc. There are four pages in the display; giving up to 24 system features that can be allocated to the function keys. The information displayed varies according to the active feature.

Message waiting lamp:

Lit continuously when the user has voicemail messages waiting. Can also be set to flash when the phone is ringing.

Softkeys:

Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them.

Page Right/Left:

Shifts from one page to another in the same application when the display presents the paging indicator (). These buttons have no effect when the paging indicator is not displayed.

Options:

Displays the Options main screen, from which display and application settings can be updated

Call Handling Buttons:

Hold: Red button used to place a call on hold.

Transfer: Transfers a call to another phone.

Conference: Sets up conference calls with more than one other person.

Drop: Drops the current call or, if on a conference call, drops the last person to join the conference.

Redial: Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on configuration via the Options menu.

7.Numeric (Dialing) Pad:

Standard 12 button pad for dialing phone numbers.

8.Volume Controls:

Adjusts the handset, speaker, headset, or ringer volume, depending on which item is in use. As you increase or decrease the volume, the top display area provides either a speaker, headset, handset, or ringer icon to indicate for which item you are adjusting volume, followed by a visual “volume meter” showing the volume level. These buttons also control the volume of the key click sounds made when you press fixed buttons on the phone, such as the dial pad or softkeys.

9.Mute and LED Indicator:

Turns off the active Speaker, handset, or headset microphone to prevent the other person from hearing you. The associated LED lights steadily when the handset or headset is muted.

10.Headset and LED Indicator:

With a headset connected, changes audio control from the handset or speaker to the headset. The associated LED lights steadily when the headset is active.

11.Headset Jack:

Located on the side of the telephone and provides a port for connecting a headset.

12.Speaker and LED Indicator:

Accesses the Speaker feature. The associated LED lights steadily when the Speaker is active.

13.Phone/Exit:

Displays the phone application main screen or, if applicable, exits the current IP Office based feature, such as Speed Dial or Call Log, and normalizes the display

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Issue 2d (15th September 2005)

5610user

Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=.

Your System Administrator can change a call appearance key with:

A Bridged Appearance

A bridged appearance key matches the status and operation of the Call Appearance Key on a pre-definedcolleague’s telephone. Hence, you canpick-up,make and receive calls on behalf of your colleague.

A Line Appearance

An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

Call Coverage Appearance

A call coverage appearance key alerts you when a pre-definedcolleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you canpick-upcalls on behalf of your colleague.

All of the above can only be allocated to you by your System Administrator.

For details of Bridged, Line and Call Coverage Appearance Keys set-upand their operation, refer theIP Office Key and Lamp Operation manual.

CAUTIONS:

1.Having more than two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

2.Although the System Administrator can replace the Call Appearance Keys with:

A Bridged Appearance

A Line Appearance

Call Coverage Appearance

System Features

This would severely restrict the use of features such as conference and transfer.

It is for these reasons that it is strongly recommended that all Call Appearance keysremain at their default settings.

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Issue 2d (15th September 2005)

The Phone

Call Appearance Keys Icon Icons

The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.

Incoming Call:

A symbol next to a call appearance key indicates an incoming call. Pressing the adjacentkey answers the call and puts any other current call on hold.

Connected:

A symbol next to a call appearance key indicates that it is the currently connected call. The

caller's telephone number (if available) is also shown. Pressing the adjacent key puts the call on hold. AnH is also shown on the display.

On Hold:

A symbol next to a call appearance key indicates a call on hold. Pressing the adjacentkey takes the call off hold and puts any other current call on hold.

Function Active:

The button to the left or right of the function key is active.

System Features

System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the System Feature thatcan only be allocated to you by your System Administrator.

In addition, there are a number of System Features that you can always access yourself by the use of short codes. Refer to System Features Introduction for details of System Features thatyou can always access yourself by dialing short codes, e.g.*17 to listen to your VoiceMail messages.

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Issue 2d (15th September 2005)