Avaya 4602, 4620SW, 4601, 4606, 4602SW, 4620, 4612, 4610SW User Manual

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Reset System Values

After the 4601 “displays” the current SSON, the Message Waiting indicator at the top of the phone and the Message button LED on the faceplate flash 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.

2.Enter a valid value between 128 and 255 for the SSON.

The 4601 provides feedback as you enter each digit using both Call Appearance Line indicators. The indicators alternate winking the number of times represented by the digit you press 200 milliseconds on, 50 milliseconds off. For example, if the SSON’s first digit is “2,” pressing number2 on the dial pad causes Call Appearance Linea’s indicator to wink two times. If the second digit you press is “4,” after an 1800 millisecond pause, Call Appearance Lineb’s indicator winks four times. Pressing “0” (zero) on the dial pad causes the appropriate indicator to flutter three five 50 milliseconds on, 50 milliseconds off.

Then the 4601 flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.

For all IP telephones except the 4601, if a value different from the current SSON value is entered, the following text displays left-justifiedat the top of the display:

Save new value? *=no #=yes

3.Press the * button to terminate the procedure, or the# button to save the new value. If you press the# button, all IP telephones except the 4601 display the following text:

New value being saved

All phones save the new value, and restore the user interface to its previous state.

Reset System Values

Use the following procedure to reset all system initialization values to the application software default values.

! CAUTION:

This procedure erases all static information, without any possibility of recovering the data.

1.While the phone is on-hookand idle, press the following sequence of keys on the faceplate of the telephone:

Mute 7 3 7 3 8 # (Mute R E S E T #)

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Note:

Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicatedHold button. For all other 4600 Series IP Telephones, pressing theHold button instead of theMute button also works.

The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate user input is expected. All other IP telephones display the following text left-justifiedat the top of the display:

Reset values? *=no #=yes

! CAUTION:

As soon as you press the # button, all static information will be erased, without any possibility of recovering the data.

2.If you do not want to reset the system values, press * (no) and proceed to Step 4.

Pressing the pound sign (#) to reset the system values on a 4601 IP Telephone produces a confirmation tone. The 4601’s Message Waiting indicators illuminate, but do not flash, to indicate no entry is allowed while the system values are being reset. All other phones display a screen with the following prompt on the top line:

Are you sure? *=no #=yes

3.Press the * button to continue without resetting the values and proceed to Step 4. Or, press the# button to reset values to their defaults.

All phones except the 4601 display the following text left-justifiedat the top of the display while the system values are reset to defaults:

Resetting values.

The telephone resets from the beginning of registration, which takes a few minutes.

4.If you do not reset the phone, all IP telephones except the 4601 display the following prompt:

Restart phone?

*=no #=yes

5.Press the * key to terminate the procedure without restarting the telephone. Otherwise, press# and perform the following Restart procedure.

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Restart the Telephone

Restart the Telephone

Use the following procedure to restart the telephone.

1.While the phone is on-hookand idle, press the following sequence of keys on the faceplate of the telephone:

Mute 7 3 7 3 8 # (Mute R E S E T #)

Note:

Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicatedHold button. For all other 4600 Series IP Telephones, pressing theHold button instead of theMute button also works.

The 4601 IP Telephone flashes both Message Waiting Indicators 500 milliseconds on, 500 milliseconds off to indicate user input is expected. All other IP telephones display the following text left-justifiedat the top of the display:

Reset values? *=no #=yes

2.Press the # button to reset values to their defaults, or* to continue a restart without resetting the values to their defaults.

Pressing the pound sign (#) to reset the system values on a 4601 IP Telephone produces a confirmation tone. The 4601’s Message Waiting indicators illuminate, but do not flash, to indicate no entry is allowed while the system values are being reset. All other phones display the following textleft-justifiedat the top of the display while the system values are reset to defaults:

Resetting values.

Once the system values are reset, the following prompt displays on all IP telephones, except the 4601:

Restart phone?

*=no #=yes

3.Press the * key to terminate the procedure without restarting the telephone. Press the# key to restart the telephone.

The remainder of the procedure depends on the status of the boot and application files. See Appendix A: Restart Scenarios.

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Signaling Protocol Identifier

Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default),1 (H.323), or2 (SIP).

Note:

Perform this procedure only if the LAN Administrator instructs you to do so.

1.While the phone is on-hookand idle, press the following sequence of keys on the faceplate of the telephone:

Mute 7 4 4 (Mute S I G)

Note:

Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicatedHold button. For all other 4600 Series IP Telephones, pressing theHold button instead of theMute button also works.

All IP telephones except the 4601 display the following text left-justifiedat the top of the display:

SIG=protocol

*=change #=OK

where protocol is the telephone’s signaling protocol (H.323, SIP, or default) corresponding to the numeric identifier (1, 2, or 0).

Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line a’s indicator winks out the current SIG value 600 milliseconds on, 200 milliseconds off. One wink represents H.323 and two winks represent SIP. If the current value is zero (the default), Call Appearance Linea’s indicator flutters five times 50 milliseconds on, 50 milliseconds off instead of winking. After the 4601 “displays” the current SIG value, the Message Waiting indicator at the top of the phone and the Message button LED on the faceplate flash 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.

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Signaling Protocol Identifier

2.To change the SIG value, press *.

Depending on the current value, the next sequential valid SIG value is selected and displayed as the protocol. For example, if the current value is SIP (2), pressing * changes the value to 0 (default). If the current value is H.323 (1), pressing* changes the value to 2 (SIP).

If a value different from the current Group value is entered, all IP telephones except the 4601 display the following text left-justifiedat the top of the display:

Save new value?

*=no #=yes

The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.

3.Press the * button to terminate the procedure, or the # button to save the new value. If you press the# button, all IP telephones except the 4601 display the following text:

New value being saved

The new value is saved. All phones except the 4601 display the following text left-justifiedat the top of the display:

Restart phone? *=no #=yes

The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.

4.Press the * (asterisk) key to terminate the procedure without restarting the telephone. Press the# (pound) key to restart the telephone.

The remainder of this procedure depends on the status of the boot and application files. See Appendix A: Restart Scenarios.

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Self-TestProcedure

For self-testing,use the following procedure:

1.To invoke 4600 Series IP Telephone self-testprocedures, press the following sequence of keys on the faceplate of the telephone:

Mute 8 3 7 8 # (Mute T E S T #)

Note:

Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630 and 4630SW IP Telephones do not have a dedicatedHold button. For all other 4600 Series IP Telephones, pressing theHold button instead of theMute button also works. The 4690 IP Conference Telephone does not support this feature.

For the 4606, 4612, and 4624 IP Telephones, the telephone illuminates each column of red and green LEDs associated with administrable buttons sequentially for 0.5 second, from left to right across the telephone. This cycle then repeats. The Speaker/Mute LED and the message waiting LED illuminate along with the closest column of LEDs. Buttons generate a button click if pressed, but do not generate any system-specificsignaling messages, DTMF, or invoke Speaker or Mute operation.

Telephones with displays show the following text, left-justifiedat the top of the display, for 1 second afterself-testis invoked:

Self test #=end

For 4602/4602SW/4606/4610SW/4612/4620/4620SW/4624 IP Telephones, a block character with all pixels on then displays in all display character locations for 5 seconds. Display of the block character helps to find bad display pixels. For 4630 and 4630SW IP Telephones, all pixels are on, and the display should be solid white for 5 seconds.

All IP telephones except the 4601 display one of the following:

If self-testpasses:

Self test passed

 

#=end

 

 

When a 4601 IP Telephone’s self-testpasses, all LEDs flash 500 milliseconds on, 500 milliseconds off continuously.

If self-testfails:

Self test failed

 

#=end

 

 

When a 4601 IP Telephone’s self-testfails, all LEDs flutter 50 milliseconds on, 50 milliseconds off continuously.

2.To terminate the self-test,press the# button on the dial pad at any time. Doing so generates a confirmation tone, and returns the user interface to its previous state.

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Clear Procedure

Clear Procedure

Sometimes, you might want to remove all administered values,user-specifieddata, and option settings. Essentially, you want to return a telephone to its initial “clean slate” condition.

This is usually done when passing a telephone to a new, dedicated user when the user’s

L O G O F F option is not sufficient. For example, a new user is assigned the same extension, but requires different permissions than the previous user.

The C L E A R option erases all administereddata—staticprogramming, file server and call server programming, and user settings including Speed Dial button labels and locally programmed Feature button labels, and restores all such data to default values. TheC L E A R option does not affect the software load itself. If you have upgraded the telephone, the phone retains the latest software. Once you have cleared a telephone, you can administer it normally.

! CAUTION:

This procedure erases all administered data, without any possibility of recovering the data.

Use the following procedure to clear the phone of its administrative, user-assignedand options values.

1.While the phone is on-hookand idle, press the following sequence of keys on the faceplate of the telephone:

Mute 2 5 3 2 7 # (Mute C L E A R #)

Note:

Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicatedHold button. For all other 4600 Series IP Telephones, pressing theHold button instead of theMute button also works.

The 4601 IP Telephone does not support the CLEAR procedure.

The following text displays left-justifiedat the top of the display:

Clear all values? *=no #=yes

2.If you do not want to clear all values, press * (no) to terminate the procedure and retain the current values.

A screen displays the following prompt on the top line:

Are you sure? *=no #=yes

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3.Press the * button to terminate the procedure without clearing the values. Press the# button to clear all values to their initial default values.

A confirmation tone sounds and the following text displays left-justifiedat the top of the display:

Clearing values.

The telephone is cleared to its “out of the box” state.

Visual/Audible Alerting Procedure

Use this procedure to set or change the Alerting mode. As of software Release 2.2, all 4600 Series IP Telephones can alert a user to incoming calls audibly (the default) or both audibly and visually. Visual alert is useful in noisy environments where an audible alert might not be heard, or to tell at a glance which of several phones is ringing.

1.While the phone is on-hookand idle, press the following sequence of keys on the telephone’s faceplate:

Mute 2 5 3 7 8 # (Mute A L E R T #)

Note:

Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicatedHold button. For all other 4600 Series IP Telephones, pressing theHold button instead of theMute button also works.

All IP telephones except the 4601 display the following text left-justifiedat the top of the display:

Alerting=setting *=change #=OK

where setting corresponds the current Alert value (NVALERT) as specified in “Chapter 4" of the4600 Series IP Telephone LAN Administrator Guide:

Setting is audible-only when NVALERT = 0

Setting is audible/visual when NVALERT = 1

Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line a’s indicator winks out the current NVALERT value 600 milliseconds on, 200 milliseconds off, where one wink represents “0” for audible only and two winks represent “1” for audible/ visual. If the current value is zero (the default), Call Appearance Linea’s indicator flutters five times 50 milliseconds on, 50 milliseconds off instead of winking. After the 4601 “displays” the current NVALERT value, the Message Waiting indicator at the top of the

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Manually Setting the DHCP Client Hardware Address

phone and the Message button LED on the faceplate flash 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.

2.To change the Alerting value, press *.

Depending on the current value, the other value is selected and displayed. For example, if the current value is audible/visual (1), pressing * changes the value to 0 (audible only, the default). If the current value isaudible-only(0), pressing* changes the value to 1 (audible/ visual).

All IP telephones except the 4601 display the following text left-justifiedat the top of the display:

Save new value? *=no #=yes

The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.

3.Press the * button to terminate the procedure, or the # button to save the new value. If you press the# button, all IP telephones except the 4601 display the following text:

New value being saved

The new value is saved.

Manually Setting the DHCP Client Hardware Address

Use this procedure to manually set or change the Client Hardware Address, if you use static addressing rather than DHCP.

1.While the phone is on-hookand idle, press the following sequence of keys on the telephone’s faceplate:

Mute 2 4 2 3 3 7 # (Mute C H A D D R #)

Note:

Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicatedHold button. For all other 4600 Series IP Telephones, pressing theHold button instead of theMute button also works.

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All IP telephones except the 4601 display the following text left-justifiedat the top of the display:

chaddr=ddd New=

where ddd is the value of NVCHADDR, the system variable for the DHCP Client Hardware Address.

Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line a’s indicator winks out the current NVCHADDR value 600 milliseconds on, 200 milliseconds off. If the current value is zero, Call Appearance Linea’s indicator flutters five times 50 milliseconds on, 50 milliseconds off instead of winking.

After the 4601 “displays” the current value, the Message Waiting indicator at the top of the phone and the Message button LED on the faceplate flash 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.

2.To change the Client Hardware Address value, enter a valid client hardware address. This value is usually the MAC address, which DHCP then converts to an integer preceded by zeroes.

The 4601 provides feedback for each digit as you enter it using both Call Appearance Line indicators. The indicators alternate winking the number of times represented by the digit you press 200 milliseconds on, 50 milliseconds off. For example, if the first digit of the address is “2,” pressing the number2 on the dial pad causes Call Appearance Linea’s indicator to wink two times. If the second digit you press is “4,” after an 1800 millisecond pause, Call Appearance Lineb’s indicator winks four times. Pressing “0” (zero) on the dial pad causes the appropriate indicator to flutter three five 50 milliseconds on, 50 milliseconds off.

Then the 4601 flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.

For all IP telephones except the 4601, if a value different from the current value of NVCHADDR is entered, the following text displays left-justifiedat the top of the display:

Save new value? *=no #=yes

3.Press the * button to terminate the procedure, or the# button to save the new value. If you press the# button, all IP telephones except the 4601 display the following text:

New value being saved

All phones save the new value.

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