Avaya 4606 User Manual
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Troubleshooting the 4601 IP Telephone

Troubleshooting the 4601 IP Telephone

Because the 4601 IP Telephone lacks a display, it uses its LEDs to indicate status and error situations. In Table 3, the Messages shown in the first column correspond to the equivalent conditions described inTable 2. Rather than displaying messages, the 4601 turns its LEDs on and off to indicate status or an error condition. LED indication is described in the second column of this table. In addition, not all conditions result in unique LED indications.

Table 3: Possible Error and Status Messages During Installation of the 4601 IP Telephone

Message

Visual Indication/Cause/Resolution

 

 

Extension VISUAL INDICATION: Message Waiting indicators at top of phone andError the left middle of the faceplate display a broken flutter for a total of 5 cycles

(with one cycle being alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off).

CAUSE: The PBX does not recognize the extension entered or cannot find a valid gatekeeper.

RESOLUTION: Confirm the extension is correct and is correctly administered on the switch. Then try registration again, taking particular care to enter the extension accurately.

Extension VISUAL INDICATION: If the extension is currently being used and a firstin Use registration attempt is made, the Message Waiting indicators at the top of phone and left middle of the faceplate display a broken flutter (alternating

50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) five times, then flash continuously, awaiting user entry. Making a second registration attempt using the same extension causes the Message Waiting indicators to display a continuous broken flutter, alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off. In addition, Call Appearance Lineb’s LED flashes continuously until either the “*” or “#” button is pressed.

CAUSE: The PBX detects an extension conflict with an existing set or Softphone.

RESOLUTION: You can force the current telephone to register, and thereby disconnect the other user, by pressing#. The 4600 Series IP Telephone prompts you again for the Extension and Password. If you enter the same Extension and Password, you must confirm that you want to unregister the original user. Press# to unregister the original user and register the current phone. Then press* to reset the phone and enter a different Extension and Password. If no action is taken within 20 minutes, the phone attemptsre-registrationand repeats the process until you intervene or power is lost.

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Table 3: Possible Error and Status Messages During Installation of the 4601 IP Telephone (continued)

Message

Visual Indication/Cause/Resolution

 

 

IP Address

VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance

in use by

Line a, which is flashing.

another

CAUSE: The telephone has detected an IP address conflict.

 

RESOLUTION: DHCP restart is automatically initiated. No user action

 

required.

 

 

No Ethernet

VISUAL INDICATION: No LEDs flash when phone is plugged in.

 

CAUSE: Telephone is not receiving power or when first plugged in, the IP

 

telephone is unable to communicate with the Ethernet.

 

RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is

 

Category 5, verify power is applied on the LAN to that jack, etc.

 

 

Password

VISUAL INDICATION: Message Waiting indicators at top of phone and left

Error

middle of faceplate display a broken flutter for a total of 5 cycles (with one

 

cycle being alternating 50 milliseconds on, 50 milliseconds off for 500

 

milliseconds followed by 500 milliseconds off), then flash continuously,

 

awaiting user entry.

 

CAUSE: The PBX does not recognize the password entered.

 

RESOLUTION: Confirm the password is correct, then try registration

 

again, taking particular care to enter the password accurately.

 

 

System busy

VISUAL INDICATION: Message Waiting indicators at top of phone and left

 

middle of faceplate display a broken flutter continuously (alternating 50

 

milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500

 

milliseconds off) until either the “*” or “#” button is pressed.

 

CAUSE: Most likely, the number of IP endpoints on the PBX is already at

 

maximum, Less likely, network resource is unavailable.

 

RESOLUTION: The telephone was attempting to access the PBX and was

 

not successful. Check the resource being called upon for its availability. If

 

the resource appears operational and properly linked to the network, verify

 

that addressing is accurate and a that communication path exists in both

 

directions between the telephone and the resource. Press * and use the

 

same values to retry the process. Or, press # to restart, thenre-enterthe

 

Extension and Password.

 

 

System Error

VISUAL INDICATION: Message Waiting indicators at top of phone and left

 

middle of faceplate display a broken flutter continuously (alternating 50

 

milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500

 

milliseconds off) until either the “*” or “#” button is pressed.

 

CAUSE: The PBX has an unspecified problem.

 

RESOLUTION: Press* and use the same values to retry the process. Or,

 

press # to restart, thenre-enterthe Extension and Password. Consult your

 

Avaya Media Server administration and troubleshooting documentation.

 

 

 

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72 4600 Series IP Telephone Release 2.2 Installation Guide

Troubleshooting the 4601 IP Telephone

Table 3: Possible Error and Status Messages During Installation of the 4601 IP Telephone (continued)

Message

Visual Indication/Cause/Resolution

 

 

Undefined

VISUAL INDICATION: Message Waiting indicators at top of phone and left

Error

middle of faceplate display a broken flutter continuously (alternating 50

 

milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500

 

milliseconds off) until either the “*” or “#” button is pressed.

 

CAUSE: The PBX has rejected registration for an unspecified reason.

 

RESOLUTION: Press* and use the same values to retry the process. Or,

 

press # to restart, thenre-enterthe Extension and Password. Consult your

 

Avaya Media Server administration and troubleshooting documentation.

 

 

Wrong Set

VISUAL INDICATION: Message Waiting indicators at top of phone and left

Type

middle of faceplate display a broken flutter continuously (alternating 50

 

milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500

 

milliseconds off) until either the “*” or “#” button is pressed.

 

CAUSE: The PBX does not recognize the set type.

 

RESOLUTION: Ensure the PBX is properly administered to expect the

 

appropriate telephone for the IP address and extension. Press * and use

 

the same values to retry the process. Or, press # to restart, thenre-enter

 

the Extension and Password.

 

 

 

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74 4600 Series IP Telephone Release 2.2 Installation Guide