Avaya 4602, 4620SW, 4601, 4606, 4602SW, 4620, 4612, 4610SW User Manual

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4600 Series IP Telephone

Release 2.2

Installation Guide

555-233-128Issue 2.2 April 2005

Copyright 2005, Avaya Inc.

All Rights Reserved

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support.

Trademarks

All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya, Inc. All other trademarks are the property of their respective owners.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support. If you are:

Within the United States, click the Escalation Contacts link that is located under theSupport Tools heading. Then click the appropriate link for the type of support you need.

Outside the United States, click the Escalation Contacts link that is located under theSupport Tools heading. Then click theInternational Services link that includes telephone numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexedand/orcircuit-based)or asynchronous(character-,message-,orpacket-based)equipment or interfaces for reasons of:

Utilization (of capabilities special to the accessed equipment)

Theft (such as, of intellectual property, financial assets, or toll facility access)

Eavesdropping (privacy invasions to humans)

Mischief (troubling, but apparently innocuous, tampering)

Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

Installation documents

System administration documents

Security documents

Hardware-/software-basedsecurity tools

Shared information between you and your peers

Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

Your Avaya-providedtelecommunications systems and their interfaces

Your Avaya-providedsoftware applications, as well as their underlying hardware/software platforms and interfaces

Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Management E-mail:totalware@gwsmail.com

For the most current versions of documentation, go to the Avaya support Web site: http://www.avaya.com/support.

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Change History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Terms Used in This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . .

8

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Online Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Chapter 2: 4600 Series IP Telephone Installation . . . . . . . . . . . . .

13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Assembling the 4600 Series IP Telephone . . . . . . . . . . . . . . . . . . . . . .

18

Powering the 4600 IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . .

18

Dynamic Addressing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Downgrading Avaya IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . .

31

Chapter 3: Local Administrative Options . . . . . . . . . . . . . . . . .

33

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Entering Data for Administrative Options . . . . . . . . . . . . . . . . . . . . . .

34

Entering Data for the 4601 IP Telephone . . . . . . . . . . . . . . . . . . . . . . .

36

About Local Administrative Procedures . . . . . . . . . . . . . . . . . . . . . . .

37

Pre-Installation Checklist for Static Addressing . . . . . . . . . . . . . . . . . . .

39

Static Addressing Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

QoS Option Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Interface Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Group Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Computer-Telephony Integration (CTI) Enable/Disable . . . . . . . . . . . . . . .

49

Site-Specific Option Number Setting . . . . . . . . . . . . . . . . . . . . . . . . .

50

Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

Issue 2.2 April 2005 3

Contents

 

Signaling Protocol Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Visual/Audible Alerting Procedure . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Manually Setting the DHCP Client Hardware Address . . . . . . . . . . . . . . .

59

Setting L2Q Tagging Control (4601 Only) . . . . . . . . . . . . . . . . . . . . . .

61

Chapter 4: Troubleshooting Guidelines . . . . . . . . . . . . . . . . . .

63

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

 

DTMF Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

64

 

Power Interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

64

The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Error and Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

67

Troubleshooting the 4601 IP Telephone . . . . . . . . . . . . . . . . . . . . . . .

71

Appendix A: Restart Scenarios . . . . . . . . . . . . . . . . . . . . . . .

75

Scenarios for the Restart Process . . . . . . . . . . . . . . . . . . . . . . . . . .

75

 

Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

 

Boot File Needs to be Upgraded . . . . . . . . . . . . . . . . . . . . . . . . .

76

 

Latest Boot File Loaded/No Application File or

 

 

Application File Needs to be Upgraded . . . . . . . . . . . . . . . . . . . . .

79

 

Latest Boot File and System-Specific

 

 

Application File Already Loaded . . . . . . . . . . . . . . . . . . . . . . . .

81

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

85

4 4600 Series IP Telephone Release 2.2 Installation Guide

Chapter 1: Introduction

About This Guide

This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones.

The 4600 Series IP Telephone product line is a supplement to Avaya’s DEFINITY® / MultiVantage™ IP Solutions platform.

Note:

Unless otherwise indicated, references in this document to the DEFINITY® servers also refer to MultiVantage™ media servers.

Avaya SIP Telephone software, such as is in the 4602/4602SW SIP Telephones, is not covered in this guide.

Intended Audience

This document is intended for personnel installing the 4600 Series IP Telephones.

! CAUTION:

Avaya does not support many of the products mentioned in this document. Take care to ensure that there is adequate technical support available for the servers involved, including, but not necessarily limited to, TFTP and DHCP servers. If the TFTP, DHCP, or other servers are not functioning correctly, the IP telephones might not be able to operate correctly.

Issue 2.2 April 2005 5

Introduction

Document Organization

The guide contains the following sections:

Chapter 1: Introduction

Provides an overview of the 4600 Series IP Telephone

 

Installation Guide.

 

 

Chapter 2: 4600 Series IP

Describes the equipment and resources required to properly

Telephone Installation

install and operate the 4600 Series IP Telephones. Provides

 

instructions on installing the telephones out of the box.

 

 

Chapter 3: Local

Describes how to set local administrative options, if requested by

Administrative Options

the system or LAN administrator.

 

 

Chapter 4: Troubleshooting

Describes error conditions and messages that might occur

Guidelines

during the installation of the 4600 Series IP Telephones.

 

 

Appendix A: Restart

Explains the different scenarios possible for the sequence of the

Scenarios

restart process.

 

 

Change History

Issue 1.0 This document was issued for the first time in November 2000.

Issue 1.1 This version of the document, revised and issued in April 2001, supports through DEFINITY® Release 9.

Issue 1.5 This version of the document, revised and issued in June, 2001, supports through DEFINITY® Release 9.5.

Issue 1.6 This version of the document, revised and issued in December, 2001, supports through DEFINITY® Release 10. This version also supports the 4630 IP Telephone’s addition to the 4600 Series IP Telephone product line.

Issue 1.7 This version of the document, issued in July, 2002, supports through Avaya Communication Manager Release 1.1. This version also supports the 4602 and 4620 IP Telephones’ addition to the 4600 Series IP Telephone product line.

Issue 1.8 This version of the document, revised and issued in June, 2003, supports through Avaya Communication Manager Releases 1.2 and 1.3. This version also supports the 4602SW and 4630SW IP Telephones’ addition to the 4600 Series IP Telephone product line.

1 of 2

6 4600 Series IP Telephone Release 2.2 Installation Guide

Document Organization

Issue 2.0 This version of the document, revised and issued in December, 2003, supports through Avaya Communication Manager Release 2.0. This version also supports the addition of the 4610SW and 4620SW IP Telephones, and the 4690 IP Conference Telephone to the 4600 Series IP Telephone product line.

Issue 2.1 This version of this document was revised and issued in July, 2004. This version supports through Avaya Communication Manager Release 2.1. This version also introduces the 4601 IP Telephone.

Issue 2.2 This is the current version of this document, revised and issued in April, 2005. This version supports through Avaya Communication Manager Release 2.2. This version also introduces the 4621SW, 4622SW, and 4625SW IP Telephones.

2 of 2

Terms Used in This Guide

802.1Q 802.1Q defines a layer 2 frame structure that supports VLAN identification and a802.1D QoS mechanism usually referred to as 802.1D.

ARP Address Resolution Protocol, used to verify that the IP address provided by the DHCP server is not in use by another IP telephone.

CLAN Control LAN, type of TN799 circuit pack.

DHCP Dynamic Host Configuration Protocol, an IETF protocol used to automate IP address allocation and management.

DiffServ Differentiated Services, anIP-basedQoS mechanism.

IETF Internet Engineering Task Force, the organization that produces standards for communications on the internet.

LAN Local Area Network.

MAC Media Access Control, ID of an endpoint.

QoS Quality of Service, used to refer to several mechanisms intended to improve audio quality overpacket-basednetworks.

RRQ Read Request packet. A message sent from the 4600 Series IP Telephone to the TFTP server, requesting to download the upgrade script and the application file.

TCP/IP Transmission Control Protocol/Internet Protocol, anetwork-layerprotocol used on LANs and internets.

TFTP Trivial File Transfer Protocol, used to provide downloading of upgrade scripts and application files to the IP telephones.

UDP User Datagram Protocol, a connectionlesstransport-layerprotocol.

VLAN Virtual LAN.

Issue 2.2 April 2005 7

Introduction

Conventions Used in This Guide

This guide uses the following textual, symbolic, and typographic conventions to help you interpret information.

Symbolic Conventions

Note:

This symbol precedes additional information about a topic. This information is not required to run your system.

! CAUTION:

This symbol emphasizes possible harm to software, possible loss of data, or possible service interruptions.

Typographic Conventions

This guide uses the following typographic conventions:

command

Words printed in this type are commands that you enter into your

 

system.

 

 

Message

Words printed in this type are system messages.

 

 

device

Words printed in this type indicate parameters associated with a

 

command for which you must substitute the appropriate value.

 

For example, when entering the mount command,device must

 

be replaced with the name of the drive that contains the

 

installation disk.

 

 

Administrative

Words printed in bold type are menu or screen titles and labels.

 

Bold type words can also be items on menus or screens that you

 

should select or enter to perform a task, i.e., fields, buttons, or

 

icons. Bold text is also used for general emphasis.

 

 

italics

Italic type indicates a document that contains additional

 

information about a topic.

 

 

Online Documentation

The online documentation for the 4600 Series IP Telephones is located at the following URL:

http://www.avaya.com/support

8 4600 Series IP Telephone Release 2.2 Installation Guide

Related Documents

Related Documents

DEFINITY Documentation Release 8.4

This document describes how to administer a DEFINITY switch with Release 8.4 software.

DEFINITY Documentation Release 9

This document describes how to administer a DEFINITY switch with Release 9 software.

DEFINITY Documentation Release 10

This document describes how to administer a DEFINITY switch with Release 10 software.

Avaya Communication Manager Software Documentation Release 1.1

This document describes how to administer a switch with Avaya MultiVantage (Release 1.1) software.

Avaya Communication Manager Software Documentation Release 1.2

This document describes how to administer a switch with Avaya Communication Manager (Release 1.2) software.

Avaya Communication Manager Software Documentation Release 1.3

This document describes how to administer a switch with Avaya Communication Manager (Release 1.3) software.

Avaya Communication Manager Software Documentation Release 2.0

This document describes how to administer a switch with Avaya Communication Manager (Release 2.0) software.

Avaya Communication Manager Software Documentation Release 2.1

This document describes how to administer a switch with Avaya Communication Manager (Release 2.1) software.

Avaya Communication Manager Software Documentation Release 2.2

This document describes how to administer a switch with Avaya Communication Manager (Release 2.2) software.

4600 Series IP Telephone Safety Instructions

This document contains important user safety instructions for the 4600 Series IP Telephones.

30A Switched Hub Set Up Quick Reference, Issue 2, July 2002 (Comcode 700234750)

This document contains important safety and installation information for the 30A Switched Hub.

Issue 2.2 April 2005 9

Introduction

4600 Series IP Telephone LAN Administrator Guide

This document describes how to administer DHCP, TFTP, and other servers as appropriate for the 4600 Series IP Telephones. It also provides troubleshooting guidelines for the 4600 Series IP Telephones and for the DHCP and TFTP servers. The LAN Administrator Guide contains information on how to administer advanced applications for the 4610SW, 4620/4620SW/4621SW/4622SW/4625SW, and 4630/ 4630SW IP Telephones.

4601 IP Telephone User Guide

This document provides detailed information about using the 4601 IP Telephone.

4602/4602SW IP Telephone User Guide

This document provides detailed information about using the 4602/4602SW IP Telephone.

4606 IP Telephone User Guide

This document provides detailed information about using the 4606 IP Telephone.

4610SW IP Telephone User Guide

This document provides detailed information about using the 4610SW IP Telephone.

4612 IP Telephone User Guide

This document provides detailed information about using the 4612 IP Telephone.

4620/4620SW/4621SW IP Telephone User Guide

This document provides detailed information about using the 4620/4620SW and 4621SW IP Telephones.

4622SW IP Telephone User Guide

This document provides detailed information about using the 4622SW IP Telephone.

4624 IP Telephone User Guide

This document provides detailed information about using the 4624 IP Telephone.

4625SW IP Telephone User Guide

This document provides detailed information about using the 4625SW IP Telephone.

4630/4630SW IP Telephone User Guide

This document provides detailed information about using the 4630/4630SW IP Telephone.

Avaya 4690 IP Conference Telephone User Guide

This document provides detailed information about using the 4690 IP Conference Telephone.

10 4600 Series IP Telephone Release 2.2 Installation Guide