Avaya 4606 User Manual
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4600 Series IP Telephone

Release 2.2

Installation Guide

555-233-128Issue 2.2 April 2005

Copyright 2005, Avaya Inc.

All Rights Reserved

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support.

Trademarks

All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya, Inc. All other trademarks are the property of their respective owners.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support. If you are:

Within the United States, click the Escalation Contacts link that is located under theSupport Tools heading. Then click the appropriate link for the type of support you need.

Outside the United States, click the Escalation Contacts link that is located under theSupport Tools heading. Then click theInternational Services link that includes telephone numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexedand/orcircuit-based)or asynchronous(character-,message-,orpacket-based)equipment or interfaces for reasons of:

Utilization (of capabilities special to the accessed equipment)

Theft (such as, of intellectual property, financial assets, or toll facility access)

Eavesdropping (privacy invasions to humans)

Mischief (troubling, but apparently innocuous, tampering)

Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

Installation documents

System administration documents

Security documents

Hardware-/software-basedsecurity tools

Shared information between you and your peers

Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

Your Avaya-providedtelecommunications systems and their interfaces

Your Avaya-providedsoftware applications, as well as their underlying hardware/software platforms and interfaces

Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Management E-mail:totalware@gwsmail.com

For the most current versions of documentation, go to the Avaya support Web site: http://www.avaya.com/support.

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Change History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Terms Used in This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . .

8

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Online Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Chapter 2: 4600 Series IP Telephone Installation . . . . . . . . . . . . .

13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Assembling the 4600 Series IP Telephone . . . . . . . . . . . . . . . . . . . . . .

18

Powering the 4600 IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . .

18

Dynamic Addressing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Downgrading Avaya IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . .

31

Chapter 3: Local Administrative Options . . . . . . . . . . . . . . . . .

33

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Entering Data for Administrative Options . . . . . . . . . . . . . . . . . . . . . .

34

Entering Data for the 4601 IP Telephone . . . . . . . . . . . . . . . . . . . . . . .

36

About Local Administrative Procedures . . . . . . . . . . . . . . . . . . . . . . .

37

Pre-Installation Checklist for Static Addressing . . . . . . . . . . . . . . . . . . .

39

Static Addressing Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

QoS Option Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Interface Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Group Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Computer-Telephony Integration (CTI) Enable/Disable . . . . . . . . . . . . . . .

49

Site-Specific Option Number Setting . . . . . . . . . . . . . . . . . . . . . . . . .

50

Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

Issue 2.2 April 2005 3

Contents

 

Signaling Protocol Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Visual/Audible Alerting Procedure . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Manually Setting the DHCP Client Hardware Address . . . . . . . . . . . . . . .

59

Setting L2Q Tagging Control (4601 Only) . . . . . . . . . . . . . . . . . . . . . .

61

Chapter 4: Troubleshooting Guidelines . . . . . . . . . . . . . . . . . .

63

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

 

DTMF Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

64

 

Power Interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

64

The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Error and Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

67

Troubleshooting the 4601 IP Telephone . . . . . . . . . . . . . . . . . . . . . . .

71

Appendix A: Restart Scenarios . . . . . . . . . . . . . . . . . . . . . . .

75

Scenarios for the Restart Process . . . . . . . . . . . . . . . . . . . . . . . . . .

75

 

Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

 

Boot File Needs to be Upgraded . . . . . . . . . . . . . . . . . . . . . . . . .

76

 

Latest Boot File Loaded/No Application File or

 

 

Application File Needs to be Upgraded . . . . . . . . . . . . . . . . . . . . .

79

 

Latest Boot File and System-Specific

 

 

Application File Already Loaded . . . . . . . . . . . . . . . . . . . . . . . .

81

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

85

4 4600 Series IP Telephone Release 2.2 Installation Guide