Avaya 4600 Series User Manual
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4600 Series IP Telephone

LAN Administrator’s Guide

555-233-507Issue 1.7 July 2002

Copyright 2002, Avaya Inc.

All Rights Reserved, Printed in U.S.A.

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Avaya Web Page

The world wide web home page for Avaya is:

http://www.avaya.com

Preventing Toll Fraud

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s behalf). Be aware that there is a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or assistance and are in within the United States, call the Technical Service Center Toll Fraud Intervention Hotline at 1.800.643.2353. If you need technical support or assistance and are outside of the United States, contact the equipment vendor from whom you purchased your equipment service maintenance contract. If you need to report toll fraud issues regarding a public telephone, contact the in-countrytelephone service provider.

Providing Telecommunications Security

Telecommunications security of voice, data, and/or video communications is the prevention of any type of intrusion to, that is, either unauthorized or malicious access to or use of, your company’s telecommunications equipment by some party.

Your company’s “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or working on your company’s behalf. Whereas, a “malicious party” is anyone, including someone who may be otherwise authorized, who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-mul-tiplexed and/orcircuit-based)or asynchronous(character-,mes-sage-,orpacket-based)equipment or interfaces for reasons of:

Utilization (of capabilities special to the accessed equipment)

Theft (such as, of intellectual property, financial assets, or toll-facilityaccess)

Eavesdropping (privacy invasions to humans)

Mischief (troubling, but apparently innocuous, tampering)

Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a

variety of losses to your company, including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs.

Federal Communications Commission Statement

Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registration number AV1USA-43058-MF- E.

Part 68: Answer-SupervisionSignaling.Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when:

Answered by the called station

Answered by the attendant

Routed to a recorded announcement that can be adminis-

tered by the CPE user

This equipment returns answer-supervisionsignals on all DID calls forwarded back to the public switched telephone network. Permissible exceptions are:

A call is unanswered

A busy tone is received

A reorder tone is received

Industry Canada (IC) Interference Information

NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada.

Trademarks

DEFINITY is a registered trademark of Avaya, Inc. MultiVantage is a trademark of Avaya, Inc.

Ordering Information

Call: Avaya Publications Center U.S. and Canada Voice 1 800 457 1235

Outside U.S. and Canada Voice +1 410 568 3680 U.S. and Canada Fax 1 800 457 1764

Outside U.S. and Canada Fax +1 410 891 0207 Write: GlobalWare Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Manager Email: totalware@gwsmail.com

For additional documents, refer to the section in About This Guide titled Related Documents. An online copy of this and other related Avaya product documentation can be found at: http:// www.avaya.com/support.

Obtaining Products

To learn more about Avaya products and to order products, access the Avaya web site at http://www.avaya.com. Or call the following numbers: customers 1 800 451 2100, account executives 1 888 778 1880 (voice) or 1 888 778 1881 (fax).

European Union Declaration of Conformity

The “CE” mark affixed to the equipment means that it conforms to the referenced European Union (EU) Directives

listed below:

 

EMC Directive

89/336/EEC

Low-VoltageDirective 73/23/EEC

For more information on standards compliance, contact your local distributor.

4600 Series IP Telephone LAN Administrator’s Guide

Table of Contents

1 Introduction

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-1

Change History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-2

Terms Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-2

Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-4

Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

2 Overview of Voice over IP (VoIP)

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Overview of Voice over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-1

Data and Voice Network Similarities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-1

Delay and Jitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-2

Tandem Coding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-2

Voice Coding Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-3

H.323 Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-3

DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-3

TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-3

NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-4

QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-4

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-4

Network Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-5

Suggestions for Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-5

Reliability and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-5

IP Address Lists and Station Number Portability . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-6

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-6

4600 Series IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-7

Dual Connection Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-7

Single Connection Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-7

Registration and Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-7

TOC v

4600 Series IP Telephone LAN Administrator’s Guide

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

WAN Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

DHCP and TFTP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Initialization Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Step 1: Telephone to Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Step 2: DHCP Server to Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Step 3: Telephone and TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Step 4: Telephone and the DEFINITY® /MultiVantageTM Call Server . . . . . . . . . . . .2-9

3 Requirements

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

4 Server Administration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Administering 4600 Series IP Telephones on

 

DEFINITY® /MultiVantageTM Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-4

DEFINITY®

Release 8.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-4

DEFINITY®

Releases 9, 9.5, 10, and MultiVantageTM Release 11 . . . . . . . . . . . . .

. 4-4

DHCP and TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-4

Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-5

Required Network Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-5

DHCP . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-6

Choosing a DHCP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-6

DHCP Software Alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-6

DHCP Generic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-7

Windows NT 4.0 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 4-9

Windows 2000 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-13

TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

TFTP Generic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Avaya TFTP (Suite Pro) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

4600 Series IP Telephone Scripts and Application Files . . . . . . . . . . . . . . . . . . . . .

4-18

Contents of the Upgrade Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-19

QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-20

IEEE 802.1D and 802.1Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-20

DIFFSERV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-21

UDP Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-22

QoS with 4620 and 4630 IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-22

RSVP and RTCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-23

Administering Options for the 4600 Series IP Telephones . . . . . . . . . . . . . . . . . . . .

4-24

vi TOC

 

 

Table of Contents

 

 

 

 

 

 

DNS Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . 4-24

Customizing the Site-Specific Option Number (SSON) . . . . . . . . . . . .

. . . . . . . . . 4-25

Entering Options via the Telephone Dialpad . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . 4-25

Customizing the 4630 IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . 4-26

4630 Backup/Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . 4-30

Call Log Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . 4-32

Customizing the 4620 IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . 4-32

5 Troubleshooting Guidelines

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Appendix A: Avaya - 46xx IP Telephone MIB

Appendix B: Creating Websites for the 4630 IP Telephone

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

General Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

Browser Features and Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-2

Document Skeleton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-2

Content-Based Style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-3

Logical Style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-4

Physical Style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-4

Physical Spacing and Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-5

Lists and Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-5

Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-7

Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-7

Frames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-8

Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-8

Character Entities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-9

Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-9

Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.B-9

Cookies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-10

Design Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-10

Fixed-Width Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-10

Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-11

Frames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-11

Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-11

Maintaining Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-12

User Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-12

TOC vii

4600 Series IP Telephone LAN Administrator’s Guide

Appendix C: Creating Websites for the 4620 IP Telephone

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1

General Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1

WML Document Skeleton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-2

Text Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4

Text Formatting Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4

Anchor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-5

Image Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-5

Event Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-7

Task Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-10

Input Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-11

Variable Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-14

Character Entities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-15

Colors and Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-16

Summary Of WML Tags And Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-16

viii TOC

Introduction

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About This Guide

This guide provides a description of Voice over IP, describes how to administer the DHCP and TFTP servers and covers how to troubleshoot operational problems with the 4600 Series IP Telephones and the servers.

The 4600 Series IP Telephone product line is a supplement to Avaya’s IP Solutions platform.

Unless otherwise indicated, references in this document to "the DEFINITY® server" also refer to the MultiVantageTM media servers.

Intended Audience

This document is intended for personnel administering the DHCP and TFTP servers to support the 4600 Series IP Telephones and those administering the Local Area Network (LAN) itself.

CAUTION:

Many of the products mentioned in this document are not supported by Avaya. Care should be taken to ensure there is adequate technical support available for the TFTP and DHCP servers. If the TFTP or DHCP servers are not functioning correctly, the 4600 Series IP Telephones may not operate correctly.

About This Guide

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