Avaya 4400 User Manual
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IP Office

4400, 4600, 6400 & TransTalk MDW

9040 Telephones

40DHB0002USAL - Issue 7 (2nd October 2003)

 

Introduction

Page ii

 

 

 

 

Contents

 

Introduction..............................

3

4400, 4600 and 6400 Telephones ...............

3

TransTalk® MDW 9040 ................................

4

Phone Key Symbols.....................................

5

The Display ..................................................

6

Making Calls.............................

7

Make a Call ..................................................

7

Using the Directory ......................................

7

Redial...........................................................

8

Make a Page Call.........................................

8

Leave a Message.........................................

8

Arrange a Callback ......................................

9

Leave a Message in Voicemail ....................

9

Answering Calls.....................

10

Answer a Call.............................................

10

Internal Auto-Answer .................................

10

Direct Pickup..............................................

10

Answering a Message Indicator .................

11

Answering a Page Call...............................

11

Other Call Controls................

12

Account Codes...........................................

12

Recording a Call ........................................

12

Handsfree Operation..................................

12

Drop a Call .................................................

13

Mute a Call.................................................

13

Display the Call History..............................

13

Conferencing Calls.....................................

14

Lock/Unlock the Phone..............................

21

Change the Login Code.............................

22

Change the Extension Name.....................

22

Change the Phone Language....................

22

Changing the System Date and Time........

23

DSS Key Functions ................

24

Overview....................................................

24

Storing Abbreviated Dialing Under a DSS

 

Key ............................................................

24

Storing User, Park Slot and Queue

 

Numbers....................................................

25

Programming Functions Against DSS

 

Keys ..........................................................

26

Admin Functions........................................

27

System Features.....................

31

Introduction................................................

31

Making Calls ..............................................

31

Answering Calls.........................................

31

Call Waiting ...............................................

32

Call Forwarding .........................................

32

Diverting Calls ...........................................

32

Do Not Disturb ...........................................

33

Voicemail...................................................

33

The System Administrator .........................

34

Default Speed Dial and Feature Codes .....

34

Index ........................................

35

Diverting Calls........................

15

Switch Divert On ........................................

15

Call Forwarding..........................................

15

Send All Calls (Do Not Disturb)..................

16

Setting Absence Text.................................

16

Hold, Park & Transfer ............

17

Parking Calls..............................................

17

Holding Calls..............................................

18

Transfer a Call ...........................................

18

Phone Controls ......................

19

 

Labeling Softkey Functions ........................

19

 

Display the Date and Time.........................

19

 

Call Timer...................................................

19

 

Display Call Information .............................

20

 

Changing the Volume.................................

20

 

Changing the Ringer Sound.......................

20

 

Using Headsets..........................................

20

 

Hot Desking ...............................................

21

 

Group Enable/Disable................................

21

 

4400, 4600, 6400 & TransTalk MDW 9040 Telephones

Page ii

IP Office

40DHB0002USAL - Issue 7 (2nd October 2003)

Introduction

Page 3

 

 

Introduction

4400, 4600 and 6400 Telephones

This guide covers the use of most 4400, 4600 and 6400 series telephones on IP Office telephone systems.

Note that this guide assumes that the phone you are using has its default settings. Be aware that the System Administrator can reprogram the system and/or individual extensions to offer different sets of features. If in doubt please contact your System Administrator.

Default Buttons

Each phone is configured by default with 3 Call Appearance buttons. These buttons are located on the top 3 buttons of the leftmost column. They are used to make and receive calls.

DSS Keys

This guide details accessing many functions by pressing Menu . Many of those functions can be assigned to the DSS keys on your phone. See"DSS Key Functions" on page24. Note that the 4406D+, 4606D+ sets do not have theMenu button. For those sets, a user can either have a button programmed through the manager (contact your system administrator) or by using the shortcodes. When using these sets, use shortcodes. This operation is described beginning in theSystem Features section on page31.

4450 DSS Module

Some phones have a DSS port which allows the number of DSS keys available to can be increased by the addition of a DSS module. The 4450 DSS module is available for use with both the 4412D+ and 4424D+ sets. When using the 4450, ensure that the power supply must be connected to the phone. The 4450 DSS module enhances functionality by providing an array of buttons that can be used to track Extensions, Users or Park fields, or be programmed for other functions that help the user to handle calls more efficiently.

System & User Short Codes

The system has a wide range of features that are triggered by dialing a particular sequence. These shortcodes can be system-wideor specific to an individual user. For details of the shortcodes available to you contact your System Administrator. For details of the normal default shortcodes see"System Features" on page31.

4400, 4600, 6400 & TransTalk MDW 9040 Telephones

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IP Office

40DHB0002USAL - Issue 7 (2nd October 2003)

Introduction

Page 4

TransTalk® MDW 9040

The TransTalk® MDW 9040 set is a wireless set that can be used with the system. It is plugged into a DS port on either the base Control Unit or a DS expansion module. When using the set, the user must configure it to work with the system, by defining the button map to be used. This can be done by going to the set and pressing the Menu button, then using the arrow button to select Configuration, then Button Map and then selecting Merlin Magix.

Although the TransTalk® MDW 9040 has aMenu button, this button is local to the set and is used for features local to the set. For this reason, when using this set, an administrator must program the buttons for the user. Features can also be accessed on these sets via shortcodes.

4400, 4600, 6400 & TransTalk MDW 9040 Telephones

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IP Office

40DHB0002USAL - Issue 7 (2nd October 2003)

Introduction

Page 5

 

 

Phone Key Symbols

Your phone may use either text or icon markings for some keys.

Spkr:

The light above the key is lit when working handsfree. See "Handsfree Operation" on page12.

Mute:

The light above the key is lit or blinking when using mute. See "Mute a Call" on page13.

Hold:

See "Holding Calls" on page18.

Redial:

See "Redial" on page8.

Trnsfr:

See "Transfer a Call" on page18.

Conf:

See "Conferencing Calls" on page14.

Message Indicator:

See "Answering a Message Indicator" on page11.

Menu:

Used to access features and functions (Not available on the 4406D+, 4606D+ and TransTalk® MDW 9040).

The two keys are used to make display selections and data entry (Not available on the 4406D+, 4606D+ and TransTalk® MDW 9040).

Exit:

Use this key to exit the administration menus and return to

normal phone operation (Not available on the 4406D+, 4606D+ and TransTalk® MDW 9040).

4400, 4600, 6400 & TransTalk MDW 9040 Telephones

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IP Office

40DHB0002USAL - Issue 7 (2nd October 2003)

Introduction Page 6

The Display

B Phone locked:

Internal calls only, see "Lock/Unlock the Phone" on page21.

DCall Forwarding On:

See "Call " on page15.

GIn Group:

HHeld Call:

Shows the number of held calls, see "Holding Calls" on page18.

NDo Not Disturb On: See"Send All Calls (Do Not Disturb)" on page16.

P

Parked Calls:

 

 

Shows the number of parked calls, see Parking Calls on page

 

 

17.

U

Unavailable:

 

 

This is displayed on the calling station when the called station

 

 

has Do Not Disturb activated, but is not being covered by

 

 

Voicemail.

V

Voicemail:

 

 

This is displayed on the calling station when the called station

 

 

has Do Not Disturb activated, but is being covered by

 

 

Voicemail.

01

DISC

CONN

CONF

PAGE

Calls in Call History:

See "Display the Call History" on page13.

Disconnected:

Press Spkr to end the call.

Connected:

You are on a call.

Conference Call:

You are part of a conference call, see "Conferencing Calls" on page14. This is displayed on the left hand side of the display

Page Call:

See "Answering a Page Call" on page11.

Time & Date:

See "Display the Date and Time" on page19.

Timer:

See "Call Timer" on page19.

Indicates that the displayed item is either the currently selected value or has selectable sub-options.

Pressing Menu gives access to up to 12 softkey functions. Use

and to show the functions and press the display key beneath an option to select it.

Pressing Menu twice gives access to additional functions.

4400, 4600, 6400 & TransTalk MDW 9040 Telephones

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IP Office

40DHB0002USAL - Issue 7 (2nd October 2003)