Avaya 38DHB0002UKDD User Manual

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INDeX IPNC Cassette

Administration Manual

38DHB0002UKDD – Issue 7 (22/11/02)

Page 2 - Contents

Contents

Introduction.............................................

4

VPN Lines ..............................................................

41

Making Your System Secure

4

The ShortCode Function ..................................

42

Examples of System Codes

42

Use of this Manual

4

The Unit Function

43

The IP Networking Cassette Introduction

5

Extension Configuration

43

The IPNC Hardware

6

User Configuration

44

The Boot Process

7

The User Tab

44

Installation into the INDeX

8

The Source Numbers Tab......................................

45

Overview ............................................................

8

The Dial In Tab.......................................................

45

Modem Set-up....................................................

8

Service Configuration.......................................

46

Software Upgrading and Installation

9

The Service Tab.....................................................

47

The Service form for WAN and Intranet.................

48

Introduction.........................................................

9

The Bandwidth Tab ................................................

49

Installing Software Upgrade ...............................

9

The IP Tab..............................................................

50

Installation of a New System ............................

13

The AutoConnect Tab ............................................

51

Static IP Addressing ..............................................

13

The Quota Tab .......................................................

51

Dynamic IP Addressing .........................................

14

The Fallback Tab ...................................................

52

Installation Procedure............................................

15

The PPP Tab..........................................................

52

The Manager Application.....................

16

The Dial-In Tab ......................................................

54

Introduction

16

RAS Configuration ...........................................

55

The RAS Tab

55

Starting the Manager

17

The PPP Tab

55

General Use of the Manager

19

WAN Configuration

56

The Configuration Forms

20

Time Profile Function

57

Operator Profiles

21

Firewall Configuration

58

Changing Operator Profile Passwords

21

The Standard Firewall Tab

58

To Create an Operator Profile

22

The Custom Firewall Tab

60

Configuration Files

23

Examples

61

Opening/Saving Configurations Files Overview

24

IP Routing

62

The File Menu

25

How Do I?

63

Open ......................................................................

25

Close......................................................................

25

Part 1 IP Connectivity.......................................

64

Save.......................................................................

25

Introduction ............................................................

64

Save As .................................................................

26

Remote Access ......................................................

65

Change Working Directory ....................................

26

Internet Access using ISDN Dial-up Services ..............

65

Change Password .................................................

26

Dial-in Access for PC Modem/ TA with Callback..........

67

Preferences | Edit ..................................................

26

Digital Services ......................................................

69

Offline ....................................................................

27

IP connectivity DPNSS/QSIG/PRI/BRI .........................

69

Open File .....................................................................

27

Home Office / Small Office (With IP Office)..................

75

SendConfig ..................................................................

27

WAN with Lease Lines ...........................................

78

RecvConfig ..................................................................

28

Quick WAN set-up........................................................

78

Advanced...............................................................

29

Advanced WAN set-up .................................................

80

Backup/Restore .....................................................

30

Frame Relay...........................................................

83

File/Import/Export Directory .........................................

30

LAN ........................................................................

85

Log Off .........................................................................

30

LAN – with VPN ROUTERS .........................................

85

Exit...............................................................................

30

LAN –Two INDeX System - Single Site........................

87

Remote Operation .................................................

31

QoS over WAN between IPNC & 3rd Party Router88

The Remote System ....................................................

31

Part 2 Voice Over IP ........................................

89

The Off-Site Manager ..................................................

31

Introduction ............................................................

89

Bootp .....................................................................

31

Step 1- INDeX environment ...................................

90

The Configuration Tree Functions......

32

IPNC channel type .......................................................

90

Introduction

32

INDeX Net ....................................................................

92

INDeX environment for Home Office /Small Office

92

The System Configuration Menu

32

Configuration................................................................

93

Addressing on the Local Subnet............................

33

Step 2 - Test Index environment............................

96

The System Configuration .....................................

34

Step 3 - Configure IP Connectivity.........................

97

The LAN1/2 Tab ....................................................

35

IP Connectivity Options ................................................

97

The DNS Tab.........................................................

36

QoS ..............................................................................

97

The Gatekeeper Tab..............................................

37

QoS interoperation with 3rd Party routers .....................

98

Line Functions..................................................

38

Step 4 - Test IP Connectivity..................................

98

ISDN Lines

38

Step 5 - Configure VPN Line..................................

99

VoIP Gateway Options

99

Short Codes Tab

39

Step 6 - Test end-to-end Voice and Data

103

The Voice over IP Tab

40

 

 

Page 2 - Contents

 

INDeX IPNC Cassette Administration Manual

 

 

38DHB0002UKDD – Issue 7 (22/11/02)

Contents - Page 3

Configuring VoIP..................................................

106

INDeX to INDeX VoIP Trunking .................................

106

Home Office / Small Office.........................................

108

Appendix A: General Information .....

109

Internet Access...............................................

109

The Corporate Intranet ........................................

110

Data Routing........................................................

112

Security ..........................................................

115

Security Implementation - A Dial-In User ............

116

Voice-Over-IP.................................................

118

Implementation Considerations ...........................

118

Appendix B: Concepts .......................

119

Configuring data routing on the IPNC ............

119

Callback ...............................................................

120

IP Routing ............................................................

121

Dynamic IP parameter allocation.........................

122

Voice Over IP Basics......................................

123

Gateway...............................................................

123

Gatekeeper ..........................................................

124

SoftPhone ............................................................

124

Appendix C: Overview of IP Routing 125

IP Addresses & Subnets ................................

125

Domain Name System (DNS) ........................

126

Dynamic Host Configuration Protocol (DHCP)126

Address ranges ..............................................

127

Boot Protocol (BOOTP)..................................

127

Firewall Rules.................................................

128

Network Address Translation (NAT)...............

129

Appendix D: Use Of The Serial Port .130

Introduction.....................................................

130

Erasing the Configuration...............................

130

Erasing/Re-Installing Operational Software ...

131

Troubleshooting..............................................

132

Appendix E: Cables............................

133

DTE Cable......................................................

133

Pin Connections.........................................................

133

LAN Cable......................................................

134

Pin Connections.........................................................

134

LAN Crossover Cable.....................................

135

Pin Connections.........................................................

135

V.24/V.28 WAN Cable....................................

136

Pin Connections.........................................................

136

X.21 WAN Cable ............................................

137

Pin Connections.........................................................

137

V.35 WAN Cable ............................................

138

Pin Connections.........................................................

138

Glossary ..............................................

139

Index ....................................................

143

INDeX IPNC Cassette Administration Manual

Contents - Page 3

38DHB0002UKDD – Issue 7 (22/11/02)

 

Page 4 - Making Your System Secure

Introduction

Introduction

Making Your System Secure

It is vital to your business that your system is secured. There are different aspects of security that your System Administrator should consider. This is particularly important for any system that supports dialled access and Internet connection. The IP Networking Cassette (IPNC) includes several security features to help prevent unauthorised access and it is recommended that you implement them as a priority.

It is your responsibility to provide additional security for your network and any sensitive information.

It is recommended that the System Administrator take the following steps:

1.Change the system passwords immediately after handover. See Changing Operator Profile Passwords on page21.

2.Change the default password for user ‘RemoteManager’. See Remote Operation on page31.

3.Ensure that he or she and all users change their passwords on a regular basis, at least every 90 days.

4.Change all passwords if there is any doubt as to the integrity of the system or existing passwords.

5.Delete the user profile for members of staff who leave the company. See User Configuration on page44 and the details for any data services which are removed.

6.Implement the Firewall facility

See Firewall Configuration on page58.

7.Carry out security checks on a regular basis.

It is also important to safeguard all software supplied with the IPNC. The software CD should be kept in a safe place and you should transfer your most recent configuration file to suitable media for safekeeping.

See Configuration Files on page23.

Use of this Manual

This manual covers the installation/upgrading of an Avaya ™ IP Networking Cassette (IPNC) operating on software Level 3.2 and an INDeX system operating software Level 10.0+ or higher.

This manual basically consists of four parts as follows:

Part 1: Installation and Software Upgrades

Part 2: The Manager Application, Configuration Tree menus; their contents and use.

Part 3: A set of worked example in aHow do I? section.

Part 4: Appendixes containing General Information/Concepts, an Overview of IP Routing plus port and cable details.

For installation of IPNCs operating a Level 2.0+, refer to issue 6 of this manual.

This guide is intended for use by installers who are familiar with the INDeX system and have successfully completed the appropriate INDeX training courses.

Ensure that you have read and understood this Guide before beginning installation.

Page 4 - Introduction

INDeX IPNC Cassette Administration Manual

Making Your System Secure

38DHB0002UKDD – Issue 7 (22/11/02)

Introduction

The IP Networking Cassette Introduction - Page 5

The IP Networking Cassette Introduction

The INDeX offers the advantages of integrated voice and data communications to small and medium sized organisations. An IPNC provides a wide range of facilities and can support many applications, both at a single site and at dispersed locations. The IPNC provides fast flexible Internet access, implements e-commercestrategies, Remote Access Solutions and Voice over IP.

The IPNC Voice-over-IPsolution can fully utilise all of the available bandwidth, providing significant line rental savings. The IPNC utilises voice compression techniques to optimise speech quality against cost and has up to 20 compressed voice channels (to G.723.1 / G.729a standards).

The IPNC is designed to provide a custom solution that is both easy to use and easy to manage, with secure data transmissions. Principal features of the products are:

-Secure Internet access and data services.

-Intranet / wide area capability.

-Dynamic addressing with an integrated DHCP server.

-TCP/IP routing.

-Dynamic bandwidth management for data services.

-Voice-over-IP(VoIP).

-Network Address Translation, for added Internet security and local IP addressing flexibility.

-Firewall to protect against intrusion from the Internet, the wide area, and by dial-inaccess.

-Remote Access Server (RAS) for custom dial-indata services.

-Remotely Manageable.

-Timebands - to restrict access to when, and only when, it is needed and authorised.

-Encrypted Passwords - to allow access only by authorised users. All data service activity is password-controlled.

INDeX IPNC Cassette Administration Manual

Introduction - Page 5

38DHB0002UKDD – Issue 7 (22/11/02)

The IP Networking Cassette Introduction

Page 6 - The IPNC Hardware

Introduction

The IPNC Hardware

The IP Networking Cassette is available as six variants as follows:

IPNC : Suitable for Internet Access only solutions.

All IPNCs are equipped with a minimum of two 64K B channels, an X.21/V35/V24 lease line port, one 10BaseT Ethernet port plus one auto-sensing10/100BaseT Ethernet port.

IPNC-VC5: An IPNC with a 5 Channel voice compression module. Suitable for Internet Access or, if used with theLIC-IPNC32Licence, remote access from TAs and Routers, and Voice over IP applications.

IPNC-VC: An IPNC with a 20 Channel voice compression module. Suitable for Internet Access or, if used with theLIC-IPNC32Licence, Remote Access from TAs and Routers, and Voice over IP applications.

IPNC-M :An IPNC suitable for Internet Access and Remote LAN Access (includes four V.90 modems).

IPNC-M-VC5: IPNC with four V.90 Modems and a 5 Channel voice compression module. Suitable for Internet Access or, if used with theLIC-IPNC32Licence, Voice over IP applications and Remote Access from TAs Routers, and Modems.

IPNC-M-VC: An IPNC with four V.90 Modems and a 20 Channel voice compression module. Suitable for Internet Access or, if used with theLIC-IPNC32Licence, Voice over IP applications and Remote Access from TAs Routers, and Modems.

INDeX Licence Key (LIC-IPNC32)

An optional INDeX Licence Key (LIC-IPNC32)is available to upgrade from the basic two B channels to the fullthirty-two64K Channels. Required whenever there is a requirement for more than two simultaneous calls.

Each IPNC is supplied with a LAN Cable and Administration software on CD (CD- IPNC-ADMIN)containing:

Installation Wizard – for easy initial configuration of system and Internet parameters.

Upgrade Wizard – for upgrading operating software.

The Manager - for configuration/administration of the system and its features.

The Monitor - to display an on-line,time-stampedlog of all call processing events, for all calls or selectively.

An electronic manual.

Page 6 - Introduction

INDeX IPNC Cassette Administration Manual

The IPNC Hardware

38DHB0002UKDD – Issue 7 (22/11/02)

Introduction

The Boot Process - Page 7

The Boot Process

The boot process is shown in the diagram below. When reset the IPNC first checks for any directly connected Leased lines. It then checks its configuration, which is stored in “flash memory”.

When first installed, the IPNC has a default configuration, which includes an IP address and specifies DHCP server operation. After initial configuration and subsequent changes, the flash memory may contain a different mode of operation and a new address.

Note: It is critical that any configuration changesmust have been downloaded to the flash memory in order for them to be implemented atstart-up.SeeConfiguration Files on page23.

If the IPNC has a non-defaultconfiguration and address value, it simply adopts the defined mode and address.

Alternatively, if the IPNC is in the configuration mode, it first adopts DHCP Client mode and broadcasts a request for an address. If it receives one, it assumes another server is present and adopts Client mode. If it does not receive an address, it adopts the role of a DHCP Server and will provide IP addresses to clients when they are requested as shown in the following diagram:-

The Start up Process

Power Up

Check for:

WAN X.21, V.35

 

 

No

Default

Yes

 

 

 

 

Adopt Specified

 

 

Adopt DHCP

Mode and Address

 

 

Configuration?

 

 

 

Client Mode

 

 

 

 

 

 

 

 

 

Broadcast Request

for IP Address

 

 

 

 

 

Yes

 

IP Address

 

 

 

 

 

 

 

 

Received?

 

 

 

 

 

 

 

 

 

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Load Default

 

Load Address

 

 

 

 

 

Received and

 

 

 

 

Address and Adopt

 

Retain Client Mode

 

 

 

 

Server Mode

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ready

INDeX IPNC Cassette Administration Manual

Introduction - Page 7

38DHB0002UKDD – Issue 7 (22/11/02)

The Boot Process

Page 8 - Overview

Installation into the INDeX

Installation into the INDeX

Overview

An IPNC (software Level 3.2) only runs on an INDeX system with Level 9.0+ or higher software. However, software Level 3.2 running on INDeX level 10.0+ are required to support IPNC tunnelled INDeX DT protocol for VoIP homeworking.

The IPNC installs in much the same way as any other INDeX device cassette. Refer to the INDeX Installation & Maintenance and INDeX System Programming Manuals for details. The following is an overview of a typical installation procedure and should only be used for guidance.

1.Use the INDeX Administration/System/Switch Licence menus to enter the IPNC licence key (only required when using more than two channels, see page 6).

It is important to do this before inserting the IPNC to ensure the correct number of channels are allocated by the INDeX. If upgrading an IPNC (see page 9), it may be necessary tode-allocatethe cassette before entering the new licence key and reinserting the cassette.

2.Insert the IPNC cassette. The INDeX will allocate directory numbers to the IPNC channels automatically. At default on INDeX level 10, the trunk interface is 'T' type.

Use the INDeX Administration/Linecard Information menu to view and note the directory numbers.

3.Connect the IPNC cassette to the LAN.

4.The remainder of set-upis done through installing the IPNC software on a manager PC, see page8.

Modem Set-up

The modem units within the IPNC cassette do not require any set-upfor incoming calls. They operate usingauto-detectionof modem traffic on any IPNC channel. For outgoing calls, the use of the modem port is specified under the Service Configuration menu (seeThe PPP Tab on page52).

Page 8 - Installation into the INDeX

INDeX IPNC Cassette Administration Manual

Overview

38DHB0002UKDD – Issue 7 (22/11/02)

Software Upgrading and Installation

Introduction - Page 9

Software Upgrading and Installation

Introduction

The installation Wizard installs the IPNC Manager application on the Administration PC.

Notes: 1. The Configuration Wizard is contained on the Administration Software CD (which can also be accessed by running Setup.exe). The CD will auto run unless this feature has been disabled on the PC.

2.The IPNC Manager application is common to both INDeX IPNC and Avaya IP Office systems. However, the IPNC Manager application must not be installed on a PC being used to administer an Avaya Alchemy system.

Installing Software Upgrade

The following details the steps necessary to upgrade an IPNC 2.2 to 3.2 software.

To do this, it is necessary to first load IPNC 2.2 (1076) software to update the IPNC loader firmware to version 1.7, which is required in order to load IPNC 3.2 software.

CAUTION: Before upgrading to 3.2 software,you must make a hard copy of the existing 2.2 configuration. This is necessary because, once the 3.2 software has been loaded, it is not possible to reload an existing 2.2 configuration file. The existing 2.2 configuration can then be retyped into the 3.2 Manager application.

Notes: 1. In the following, all commands in bold type are case sensitive and should be entered as specified.

2. In the following, it is assumed that the CD is in Drive D.

 

Upgrade Steps

 

 

Explanation

 

 

Step 1

 

 

In order to access the DTE port the

 

 

Connect a terminal to the IPNC’s DTE maintenance

 

 

 

 

port (see page 6).

 

 

HyperTerminal must be configured to operate

 

 

Open HyperTerminal (or similar) to communicate

 

 

as follows:-

 

 

with the IPNC.

 

 

 

 

 

Type at to test the connection.

 

 

38400, 8, N, 1

 

 

The IPNC should return, ‘OK’ if the terminal is

 

 

 

 

 

correctly configured.

 

 

 

 

 

Step 2

 

 

In case it is necessary to abort the upgrade

 

 

Save the current IPNC 2.2 configurations files to a

 

 

 

 

new folder.

 

 

and return to the 2.2 build, you will need the

 

 

Make a hard copy of the existing 2.2 configurations.

 

 

configuration files.

 

 

 

 

This hard copy will be needed for

 

 

 

 

 

 

 

 

 

 

re-typinginto the new 3.2 Manger application.

 

 

 

 

 

 

 

INDeX IPNC Cassette Administration Manual

Software Upgrading and Installation - Page 9

38DHB0002UKDD – Issue 7 (22/11/02)

Introduction

Page 10 - Installing Software Upgrade

 

 

Software Upgrading and Installation

 

 

 

 

 

 

 

Upgrade Steps

 

 

Explanation

 

 

Step 3

 

 

Failure to un-installthe 2.2 build will result in

 

 

Uninstall the existing IPNC 2.2 Manager software

 

 

 

 

from the PC.

 

 

software clashes.

 

 

 

 

 

The installation procedure is similar to

 

 

Install the new IP Office Admin Suite 3.2 from the

 

 

installing a new system.

 

 

CD, see page 13.

 

 

 

 

 

 

 

 

 

 

 

Step 4

 

 

Note:

 

 

Open the IPNC Manager from Program

 

 

 

 

Files\Avaya\IP Office Admin Suite. (Administrator

 

 

This may have been set to:

 

 

default password is Administrator.)

 

 

C:\Program Files\Alchemy\Manager by default.

 

 

From File|Change Working Directory ensure that the

 

 

 

 

 

working directory is set as:

 

 

 

 

 

C:\Program Files\Avaya\IP Office\Manager.

 

 

 

 

 

 

 

 

 

 

 

Step 5

 

 

The original nadrcii.bin (now called

 

 

In the directory C:\Program Files\Avaya\IP

 

 

 

 

Office\Manager rename the file nadrcii.bin file to

 

 

nadrciiold.bin) file will need to be renamed to

 

 

nadrciiold.bin.

 

 

nadrcii.bin to upgrade to 3.2 firmware

 

 

This is the 3.2(19) software.

 

 

described later in Step 13

 

 

 

 

 

 

 

Use Explorer to copy the nadrcii.bin file from the

 

 

 

 

 

D:\bin\2.2(1076) directory on the new CD to the

 

 

 

 

 

directory C:\Program Files\Avaya\IP

 

 

 

 

 

Office\Manager.

 

 

 

 

 

This is the 2.2(1076) software.

 

 

 

 

 

 

 

 

 

 

 

Step 6

 

 

The IPNC 2.2 (1076) build is only required to

 

 

From the IPNC Manger, open UpgradeWiz

 

 

 

 

(File|Advanced|Upgrade). Right click in the

 

 

upgrade the IPNC Boot Loader from version

 

 

UpgradeWiz window and Select Directory as

 

 

1.3 to 1.7.

 

 

D:\bin\2.2 (1076). Select the nadrcii.bin file, click

 

 

Boot Loader 1.7 is required to support IPNC

 

 

OK. In UpgradeWiz, 2.2 (1076) will appear as

 

 

3.x firmware.

 

 

Available. Click Upgrade to load the 2.2 (1076)

 

 

IPNC 2.2 (1076) firmware must not be used

 

 

firmware image to the IPNC.

 

 

 

 

Note: It is preferable to use a static IP address from

 

 

operationally. It is for upgrade purposes

 

 

 

 

only.

 

 

the PC configured to the IPNC subnet.

 

 

 

 

 

 

 

 

 

 

 

Step 7

 

 

When the IPNC is operational the Green

 

 

When the IPNC reboots and is operational with

 

 

 

 

IPNC 2.2(1076) firmware, type the following

 

 

status LED should be ‘on’ and Red status LED

 

 

command on the DTE maintenance port (see Step

 

 

should be ‘off’.

 

1).

 

 

The upgrade, via UpgradeWiz, shows the

 

 

at-debug

 

 

rebooting sequence. If the upgrade process

 

 

This will return the following prompt

 

 

finishes and says it has failed, ignore and

 

 

<DRC Manager Version 0.1>

 

 

press OK.

 

 

Tue 27/8/2002 11:18:51, Hello>

 

 

 

 

 

 

 

 

 

 

Page 10 - Software Upgrading and Installation

INDeX IPNC Cassette Administration Manual

Installing Software Upgrade

38DHB0002UKDD – Issue 7 (22/11/02)