Avaya 3720 User Manual

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Avaya 3720 DECT Telephone

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Avaya Aura® Communication Manager and IP Office

User Guide

21-603360

11/2010

Issue 3.0

© 2010 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our Web site, simply go to http://www.avaya.com/support and search for the document number in the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Copyright

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number

is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Software License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alonecomputing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether asstand-aloneProducts orpre-installedon Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s):

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Third-partyComponents

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s Web site at:

http://support.avaya.com/ThirdPartyLicense/

Interference

Using a cell, mobile, or GSM telephone, or a two-wayradio in close proximity to an Avaya IP Telephone might cause interference.

Security

See http://support.avaya.com/security to locate and/or report known vulnerabilities in Avaya products. Seehttp://support.avaya.com to locate the latest software patches and upgrades. For information about secure configuration of equipment and mitigation of toll fraud threats, see the Avaya Toll Fraud and Security Handbook athttp://support.avaya.com.

Contents

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Sensitive Electronic Environment (EU/EFTA only) . . . . . . . . . . . . . . .

7

Regulatory Compliance Statements (EU/EFTA only) . . . . . . . . . . . . . .

8

Always dispose of old equipment correctly - keep our environment tidy (EU/EFTA only)9

Regulatory Compliance Statements (USA and Canada only). . . . . . . . . .

9

Frequency Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Functions and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Avaya 3720 DECT Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Desktop Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Charging the telephone in Desktop charger . . . . . . . . . . . . . . . . .

19

Rackmount Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Icons and Text in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Keys and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Off-hookKey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

On-hook,and On/Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Navigation Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Sound Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Key Lock and Upper/Lower Case Key . . . . . . . . . . . . . . . . . . . .

24

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Alphanumeric Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Belt Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Telephone lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Leather Casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

In Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

32

Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

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Contents

 

Switch the Telephone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Turn the Audible Signal On/Off . . . . . . . . . . . . . . . . . . . . . . . .

34

Lock/Unlock the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Lock/Unlock the Keypad in Idle mode . . . . . . . . . . . . . . . . . . . .

34

Lock/Unlock the Keypad during a call . . . . . . . . . . . . . . . . . . . .

35

Lock/Unlock the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Answer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Decline a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Dial a Number (Pre-Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Dial a Number directly (Post-Dial) . . . . . . . . . . . . . . . . . . . . . .

37

Dial a Number from the Call list. . . . . . . . . . . . . . . . . . . . . . . .

37

Dial a Number from the Local Phonebook . . . . . . . . . . . . . . . . . .

37

Dial a Name from the Central Phonebook . . . . . . . . . . . . . . . . . .

38

During A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Adjust the Volume during a Call . . . . . . . . . . . . . . . . . . . . . . .

38

Open Contacts during the Call . . . . . . . . . . . . . . . . . . . . . . . .

38

Turn the Microphone on/off during a Call . . . . . . . . . . . . . . . . . .

39

Start a New Call during Conversation . . . . . . . . . . . . . . . . . . . .

39

Switch between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Transfer to new Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Starting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

DTMF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Loudspeaking Function . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Call Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

General Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Check the Voice Mail inbox . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Menu Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Call Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

4 Avaya 3720 DECT Telephone - User Guide

10/2010

Call Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Call Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Add Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Edit Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Delete Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Sound and Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Time & Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Phone Lock settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Change the Menu Language . . . . . . . . . . . . . . . . . . . . . . . . .

53

Change Owner ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

In Charger Actions when in Call . . . . . . . . . . . . . . . . . . . . . . .

53

In Charger Actions when not in Call . . . . . . . . . . . . . . . . . . . . .

54

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

Device info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Advanced Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Admin menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

System Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

Operation Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

Accessibility and Voice Quality. . . . . . . . . . . . . . . . . . . . . . . . . .

61

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Charge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Replace the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Attach the Hinge-typeClip . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

72

Avaya 3720 DECT Telephone - User Guide

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Contents

6 Avaya 3720 DECT Telephone - User Guide

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Important Safety Information

Important Safety Information

Read this chapter before using the Avaya 3725 DECT Telephone or Avaya 3720 DECT Telephone.

For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual.

This product shall only be used with the following batteries:

Avaya 3725 DECT Telephone:

No. 700466691: DECT 3725 HANDS. BATTERY PACK

Avaya 3720 DECT Telephone:

No. 700466683: DECT 3720 HANDS. BATTERY PACK

Chargers shall only be connected with power adapters included in the following charger kits:

Basic Charger:

No. 700466253: DECT HS. BASIC CHARGER KIT EU

No. 700466261: DECT HANDSET BASIC CHARGER KIT UK/NAR/AU

Advanced Charger:

No. 700466279: DECT HS. ADV CHARGER KIT EU

No. 700466287: DECT HS. ADV CHARGER KIT UK

No. 700466295: DECT HS. ADV CHARGER KIT NAR

No. 700466303: DECT HS. ADV CHARGER KIT AU

Sensitive Electronic Environment (EU/EFTA only)

Only use this product in countries where the appropriate authorities have given their authorisation.

The CE symbol on the product certifies its conformity with the technical guidelines concerning user safety and electromagnetic compatibility valid at the time of approval; in accordance with European directive No. 1999/05/EC.

The product Avaya 3725 DECT Telephone complies with IP44; the product Avaya 3720 DECT Telephone complies with IP42 - both according to IEC 529 / EN 60 529.

Avaya 3720/3725 DECT Telephone - User Guide

11/2010 7

Any radio-basedequipment can potentially cause interference with other equipment and can be interfered from other equipment. This also applies for DECT equipment. However due to the very low transmission power level the changes for interference are very small. Research proves that operational DECT phones normally do not influence electronic equipment. However some precautions must be taken into account for sensitive electronic equipment, such as sensitive laboratory equipment. When DECT phones operate in straight nearness of sensitive electronic equipment, incidental influence can appear. You are advised not to place the DECT phone on or close (less then 10 cm) to this kind of equipment, even in standby mode.

Regulatory Compliance Statements (EU/EFTA only)

Permission and Conformity

We, Avaya Inc., declare that the product line DECT R4 concurs with the basic requirements and other relevant provisions of EU Directive 1999/5/EU concerning radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.

Intended use

This equipment is intended for connection to radio interfaces (DECT) of Avaya PABX systems.

It is compliant with the essential requirements of the EU-Directive1999/5/EU (Radio and Telecommunication Terminal Equipment, R&TTE).

Due to the differences of the individual public networks and network operators this compliance does not by itself give an unconditional assurance of successful operation at every network termination point. For the time being we are not aware of any network on which the equipment will not work due to its design.

In the event of problems, you should contact your equipment supplier or your Avaya service. The conformity declaration can be accessed at the following Internet address: http://www.avaya.com/gcm/emea/de/includedcontent/conformity.htm

or search the index using the key term "Conformity".

8 Avaya 3720/3725 DECT Telephone - User Guide

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Important Safety Information

Always dispose of old equipment correctly - keep our environment tidy (EU/EFTA only)

Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose of these items together with unsorted municipal waste (household waste). In order to protect the environment, public collection points have been set up to ensure the correct disposal of old electrical and electronic equipment marked with this symbol.

To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources, it is also possible to participate in Avaya’s used equipment return system. This system ensures the correct recycling of old equipment as well as the re-utilisationof individual components.

Regulatory Compliance Statements (USA and Canada only)

Portables without

Portables with Bluetooth

Bluetooth

 

 

 

FCC ID:BXZDH4

FCC ID:BXZDH4BL

 

 

IC: 3724B-DH4

IC: 3724B-DH4BL

 

 

US: 9FVW4NANDH4

US: 9FVW4NANDH4

 

 

FCC compliance statements

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Avaya 3720/3725 DECT Telephone - User Guide

11/2010 9

Privacy of communications may not be ensured when using this cordless telephone.

Use of non-manufactureapproved accessories may violate the FCC RF exposure guidelines and should be avoided.

Exposure to Radio Frequency Signals

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device complies with FCC SAR limit of 1.6 W/kg. The maximum SAR value measured when used at the ear, and when worn on the body using belt clip:

SAR

With Bluetooth

Without Bluetooth

values

 

 

 

 

 

Head

0.104 W/Kg

0.072 W/Kg

 

 

 

Body worn

0.029 W/Kg

0.036 W/Kg

 

 

 

This device and its antenna must not be co-locatedor operating in conjunction with any other antenna or transmitter.

Information to User

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1)this device may not cause harmful interference, and

(2)this device must accept any interference received, including interference that may cause undesired operation.

Modifications

Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Hearing Aid Compatibility

This equipment is hearing aid compatible (HAC).

IC Requirements for Canada

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la Classe B conforme á la norme NMB-003du Canada.

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