Avaya 3720 User Manual
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Avaya 3720 DECT Telephone

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Avaya Aura® Communication Manager and IP Office

User Guide

21-603360

11/2010

Issue 3.0

© 2010 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our Web site, simply go to http://www.avaya.com/support and search for the document number in the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Copyright

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number

is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Software License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alonecomputing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether asstand-aloneProducts orpre-installedon Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s):

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Third-partyComponents

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s Web site at:

http://support.avaya.com/ThirdPartyLicense/

Interference

Using a cell, mobile, or GSM telephone, or a two-wayradio in close proximity to an Avaya IP Telephone might cause interference.

Security

See http://support.avaya.com/security to locate and/or report known vulnerabilities in Avaya products. Seehttp://support.avaya.com to locate the latest software patches and upgrades. For information about secure configuration of equipment and mitigation of toll fraud threats, see the Avaya Toll Fraud and Security Handbook athttp://support.avaya.com.

Contents

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Sensitive Electronic Environment (EU/EFTA only) . . . . . . . . . . . . . . .

7

Regulatory Compliance Statements (EU/EFTA only) . . . . . . . . . . . . . .

8

Always dispose of old equipment correctly - keep our environment tidy (EU/EFTA only)9

Regulatory Compliance Statements (USA and Canada only). . . . . . . . . .

9

Frequency Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Functions and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Avaya 3720 DECT Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Desktop Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Charging the telephone in Desktop charger . . . . . . . . . . . . . . . . .

19

Rackmount Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Icons and Text in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Keys and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Off-hookKey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

On-hook,and On/Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Navigation Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Sound Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Key Lock and Upper/Lower Case Key . . . . . . . . . . . . . . . . . . . .

24

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Alphanumeric Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Belt Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Telephone lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Leather Casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

In Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

32

Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Avaya 3720 DECT Telephone - User Guide

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Contents

 

Switch the Telephone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Turn the Audible Signal On/Off . . . . . . . . . . . . . . . . . . . . . . . .

34

Lock/Unlock the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Lock/Unlock the Keypad in Idle mode . . . . . . . . . . . . . . . . . . . .

34

Lock/Unlock the Keypad during a call . . . . . . . . . . . . . . . . . . . .

35

Lock/Unlock the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Answer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Decline a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Dial a Number (Pre-Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Dial a Number directly (Post-Dial) . . . . . . . . . . . . . . . . . . . . . .

37

Dial a Number from the Call list. . . . . . . . . . . . . . . . . . . . . . . .

37

Dial a Number from the Local Phonebook . . . . . . . . . . . . . . . . . .

37

Dial a Name from the Central Phonebook . . . . . . . . . . . . . . . . . .

38

During A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Adjust the Volume during a Call . . . . . . . . . . . . . . . . . . . . . . .

38

Open Contacts during the Call . . . . . . . . . . . . . . . . . . . . . . . .

38

Turn the Microphone on/off during a Call . . . . . . . . . . . . . . . . . .

39

Start a New Call during Conversation . . . . . . . . . . . . . . . . . . . .

39

Switch between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Transfer to new Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Starting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

DTMF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Loudspeaking Function . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Call Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

General Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Check the Voice Mail inbox . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Menu Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Call Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

4 Avaya 3720 DECT Telephone - User Guide

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Call Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Call Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Add Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Edit Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Delete Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Sound and Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Time & Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Phone Lock settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Change the Menu Language . . . . . . . . . . . . . . . . . . . . . . . . .

53

Change Owner ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

In Charger Actions when in Call . . . . . . . . . . . . . . . . . . . . . . .

53

In Charger Actions when not in Call . . . . . . . . . . . . . . . . . . . . .

54

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

Device info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Advanced Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Admin menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

System Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

Operation Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

Accessibility and Voice Quality. . . . . . . . . . . . . . . . . . . . . . . . . .

61

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Charge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Replace the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Attach the Hinge-typeClip . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

72

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Contents

6 Avaya 3720 DECT Telephone - User Guide

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