Avaya 3100 User Manual
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Avaya 3100 Mobile Communicator - Client for Nokia User Guide

Avaya 3100 Mobile Communicator

Release 3.1

Document Status: Standard

Document Number: NN42030-102

Document Version: 04.05

Date: October 2010

© 2007 – 2010 Avaya Inc. All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

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THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

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Contact Avaya Support

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Contents

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your new Avaya 3100 Mobile Communicator - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . 7

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Avaya 3100 MC - Client for Nokia feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

System and network requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Device usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

Cellular data plan usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

Subscriber identity module (SIM) card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Installing the Avaya 3100 MC - Client for Nokia software

from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the Avaya 3100 MC - Client for Nokia software

over the air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Upgrading the Avaya 3100 MC - Client for Nokia software

from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Upgrading the Avaya 3100 MC - Client for Nokia software

over the air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Moving the Avaya 3100 MC - Client for Nokia icon to

the menu pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Uninstalling the Avaya 3100 MC - Client for Nokia software . . . . . . . . . . . . . . . . . . . . . . . . 19 Installing security certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Avaya 3100 MC - Client for Nokia configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Configuring an Enterprise WLAN Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configuring the client settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Configuring Login Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Configuring Owner Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Configuring your Application Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring your Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Configuring IM and Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Configuring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Avaya 3100 Mobile Communicator - Client for Nokia User Guide

3

 

 

Contents

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

Starting and exiting the Avaya 3100 MC - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . . . 31 Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Hiding and restoring the Avaya 3100 MC - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . .

32

Overview of the main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

32

Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

32

Network Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Voice Mail Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Missed Call Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

New Instant Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Phone link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Business Contacts link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Voice Mail link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Instant Messages link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Search link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Settings link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Navigating panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Accessing panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Green call and red hangup buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Placing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Toggling between call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Call Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Calling a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Calling from the Quick Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Calling from another device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Dialing an emergency number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Working with business contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Adding a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Importing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Searching for contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Managing presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

Changing your presence status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

Handling your custom message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Viewing the presence status of your contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Understanding the presence states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Clearing the presence status of your contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

4 NN42030-102Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010

Contents

Using the Mid-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Three-party conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Cancelling a call with a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Speaker mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Sending an IM to a single contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Clearing the IM history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Receiving instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Viewing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Deleting entries in the Phone pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Managing Enterprise voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Calling the Enterprise voice mail system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Getting started with the

Avaya 3100 Mobile Communicator - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Starting the Avaya 3100 MC - Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Accepting an incoming call with the Avaya 3100 MC - Client for Nokia

with Show Client Alert configured: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Accepting an incoming call with the Avaya 3100 MC - Client for Nokia

with Show Nokia Alert configured: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Call by dialing: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Calling an emergency number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Accessing voice mail: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Calling a friend: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Declining an incoming call with the Avaya 3100 MC - Client for Nokia

with Show Client Alert configured: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 The call forwards to voice mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Viewing entries on the Main pane: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Avaya 3100 Mobile Communicator - Client for Nokia User Guide

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Contents

6 NN42030-102Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010

Welcome

Welcome

This section contains the following topics:

“Your new Avaya 3100 Mobile Communicator - Client for Nokia” on page 7

“New in this release” on page 7

“Avaya 3100 MC - Client for Nokia feature overview” on page 9

“Language support” on page 10

Your new Avaya 3100 Mobile Communicator - Client for Nokia

The Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia application allows you to achieve real-timecommunication with the Avaya 3100 Mobile Communicator Gateway and Communication Server. The term Communication Server means all communication servers that Avaya 3100 Mobile Communicator supports. For more information, see the Avaya 3100 Mobile Communicator Product Bulletin atwww.avaya.com/support.

New in this release

The following sections detail what’s new in Avaya 3100 Mobile Communicator - Client for Nokia User Guide(NN42030-102) in Avaya 3100 Mobile Communicator Release 3.1.

Features

This release contains changes to the following features:

“Changing your presence status” on page 45

“Call Intercept” on page 38

Other changes

There are no other changes to this document.

Revision history

October 2010

Standard 04.05. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. Editorial changes were made.

July 2010

Standard 04.04. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. Editorial changes were made. This document contains the content from Avaya 3100 Mobile Communicator - Client for Nokia Quick Reference (NN42030-106).For more information, see

“Quick reference” on page 57.

November 2009

Standard 04.03. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. Technical information was updated.

Avaya 3100 Mobile Communicator - Client for Nokia User Guide

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Welcome

November 2009

Standard 04.02. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. Changes were made to “Language support” on page 10,“Call Intercept” on page 38,“Call transfer” on page 47, and“Receiving calls” on page 40.

October 2009

Standard 04.01. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1.

July 2009

Standard 03.08. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0 and the Avaya Communication Server 2100 (Avaya CS 2100). A comment is added to indicate that the Avaya CS 2100 does not support the Device handoff feature.

January 2009

Standard 03.07. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0. Updated the System Requirements table in Getting Started section and technical content in Software Installation section.

January 2009

Standard 03.06. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0. Updated to correct formatting errors.

December 2008

Standard 03.05. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0. Updated the Nokia feature overview and added the procedure “Dialing an emergency number” on page 39.

December 2008

Standard 03.04. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0. Updates were made to include links to multimedia presentations and to “Cellular data plan usage” on page 12.

November 2008

Standard 03.03. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0. Updates were made to correct content in “Handoff” on page 49.

November 2008

Standard 03.02. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0. Changes were made to the installation and upgrade procedures.

September 2008

Standard 03.01. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0.

8 NN42030-102Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010

Welcome

April 2008

Standard 02.01. This document is issued to support Avaya 3100 Mobile Communicator Release 2.1.

October 2007

Standard 01.02. This document is up-issuedto contain fixes for configuring Avaya 3100 Mobile Communicator Gateway addresses and revised Outgoing Call Service DN requirements.

September 2007

Standard 01.01. This document is issued to support the Avaya 3100 Mobile Communicator Series Portfolio on Avaya Communication Server 1000 Release 5.0.

Avaya 3100 MC - Client for Nokia feature overview

Avaya 3100 MC - Client for Nokia extends the enterprise collaboration functionality to a Nokia mobile device using a data (Internet) connection over the cellular and WiFi network. With Avaya 3100 MC - Client for Nokia, you can perform the following tasks:

Track the presence status of your mobility enabled contacts.

Send instant messages to your mobility enabled contacts.

Designate contacts as friends to track their presence.

Manage your contacts using the Avaya 3100 MC - Client local directory.

Search for contacts in the Corporate Directory and the Avaya 3100 MC - Client local directory.

Click a friend to send an instant message (IM) or place a call.

Use the logs to view your most recent incoming and outgoing calls, voice mail indicator, and system events.

Receive a message waiting indication (MWI) when you receive a new voice mail message.

Toggle the Avaya 3100 MC - Client out of call intercept mode in order to make personal calls that reveal your cellular identity.

Create a friend group containing multiple friends and then initiate an ad hoc conference call to the group members.

Redirect your incoming calls to alternative contact locations (for example, home, other1, other2).

Associate a single number with all of your outbound calls.

Automatically download your configuration settings, including a list of valid emergency numbers, from the Avaya 3100 Mobile Communicator Gateway.

When you dial an emergency number (for example, 911) on the Avaya 3100 MC - Client for Nokia, the system automatically switches to the native device phone in order to place a call. Your administrator configures the emergency telephone numbers in the Avaya 3100 Mobile Communicator Gateway.

Use the following call modes:

Call-me-First:In this mode, your calls are set up in two stages. First, the system calls you. After you answer, the system calls the other party.

Direct: In this mode, you can initiate calls directly from your Nokia device to other parties.

For more information, see “Call modes” on page 37.

Avaya 3100 Mobile Communicator - Client for Nokia User Guide

9

 

 

Welcome

Note: You must configure your Outgoing Call Service DN in the Avaya 3100 MC - Client settings before you can use the Direct call mode. Your system administrator provides the Outgoing Call Service DN to allow direct Avaya 3100 MC - Client calling from your Nokia device.

Outbound Call From: you can start a call on your mobile device and then switch over and speak to the person from another device.

Inbound Call modes:

Screen Pop: In this mode, you receive a screen pop-uppane with the far end caller identification and the choice to accept or reject the call. The cellular call automatically answers on your mobile device.

Auto Accept: In this mode, the call automatically forwards to your cellular device and you manually accept the incoming call. The far end caller identification may only be presented if your Private Branch Exchange (PPBX) supports number substitution and number substitution is permitted in your region.

Do Not Disturb: In this mode, all incoming calls route to your Enterprise voice mail.

Available telephony features:

call hold and retrieve

call transfer—supervisedand unsupervised

call swap

three-wayconference call

speaker mode.

Note: If you are connected to a 3G network, you can exchange instant messages and track presence while you are engaged in a voice call.

Language support

Avaya 3100 MC - Client for Nokia supports the following languages:

Chinese

Dutch

English

French

German

Japanese

Norwegian

Russian

Swedish

When you install the client loads using the over the air download method, the system recommends a load. You can select download the recommended software or you can select a different software package.

Note: The language of your Nokia device isfactory-configuredand cannot be changed.

10 NN42030-102Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010