Avaya 2420 User Manual
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IP Office

2420 User Guide

40DHB0002USEG - Issue 1 (29/04/2003)

 

The 2420 Telephone

Page ii

 

 

 

 

Contents

 

The 2420 Telephone ................

3

Overview of the 2420 ...................................

3

Call Appearance Keys..................................

4

Basic Call Handling

 

Features....................................

5

Answer a Call...............................................

5

Make a Call ..................................................

5

Speed Dial ...................................................

6

Hold..............................................................

6

Redial...........................................................

6

Speakerphone..............................................

7

Transfer........................................................

7

Conference ..................................................

8

Message ......................................................

8

Speed Dials...............................

9

Overview of Speed Dials..............................

9

Using Speed Dials .....................................

10

Dialing a Speed Dial Number.................

10

Deleting a Speed Dial ............................

10

Editing a Speed Dial ..............................

10

Converting a Call Log Entry to a

 

Speed Dial .............................................

10

Adding a New Speed Dial......................

11

Using the Call Log .................

12

Overview of the Call Log ............................

12

Using the Call Log......................................

13

Viewing the Call Log ..............................

13

Making Calls from the Call Log ..............

13

Saving a Call Log Entry to Your Speed

 

Dial List..................................................

13

Deleting a Call Log Entry .......................

14

Erasing All Logged Calls........................

14

Setting Which Calls are Logged.............

14

2420 Options ..........................

15

Overview of 2420 Options..........................

15

Selecting Personalized Options .................

16

Changing the Ring Pattern.....................

16

Adjusting the Display Contrast...............

16

Call Log Setup .......................................

17

Switch Visual Ring On/Off......................

17

Using Self Test ......................................

17

Selecting the Display Mode ...................

17

Default Phone/Erase All Settings...........

18

Language...............................................

18

Automatic Gain Control (AGC)...............

19

Display Keys ..........................

20

Overview of the Display Keys ....................

20

Display Mode.............................................

21

Display Key Programming .........................

22

Shorthand Programming Mode .............

23

Longhand Programming........................

24

Display Key Functions...........................

25

System Features.....................

54

Introduction................................................

54

Making Calls ..............................................

54

Answering Calls.........................................

54

Call Waiting ...............................................

55

Call Forwarding .........................................

55

Diverting Calls ...........................................

55

Do Not Disturb ...........................................

56

Voicemail...................................................

56

Default Feature Codes ..............................

57

Index ........................................

58

2420 User Guide

Page ii

IP Office

40DHB0002USEG - Issue 1 (29/04/2003)

The 2420 Telephone

Page 3

 

 

The 2420 Telephone

Overview of the 2420

This guide covers the use of the Avaya 2420 telephone on Avaya IP Office telephone systems. The diagram below shows the main 2420 telephone features.

1.Display & Feature buttons: Shows key function names and call information.

2.Message lamp - Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing.

3. Previous/Next Page - Move through the different pages of the call handling, speed dials and call log screens. Also used to move the cursor during data entry.

4. Messages: Access the user's mailbox.

5.Call Handling Buttons: See"Basic Call Handling Features" on page5.

Hold: Place call on hold, retrieve held call.

Transfer: Transfer call.

Conference: Conference held calls.

Drop: Drop call.

Redial: Redial last number dialed.

6.Dialpad: Standard12-buttonpad for dialing telephone numbers.

7. Volume Controls: Adjust the speaker, handset, headset, or ringer volume depending on which is currently in use.

8. Speaker: Access the speakerphone. The light associated with this button turns on when the speakerphone is active.

9. Mute: Turns the microphone on/off. When in use, the associated light is on and the caller cannot hear you.

10. Headset: Switches from handset to headset. The light associated with this button turns on when the headset is active.

11. Exit: Returns you to the main call handling screen.

2420 User Guide

Page 3

IP Office

40DHB0002USEG - Issue 1 (29/04/2003)

The 2420 Telephone

Page 4

 

 

Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are indicated as a=,b= andc=.

Note: The number of call appearance keys can be varied and the descriptive text shown next to the key when idle can be changed. See "Display Keys" on page20.

Having more than one call appearance key is useful. When holding a call you can answer another call and then use the call appearance keys to switch between calls.

If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key. Again you can switch between calls using the call appearance keys.

Incoming Call:

A symbol next to a call appearance key indicates an incoming call.

Pressing the adjacent key answers the call and puts any other current call on hold.

Connected:

A symbol next to a call appearance key indicates that it is the currently connected call. The caller's telephone number (if available) is also shown.

Pressing the adjacent key puts the call on hold. AnH is also shown on the display.

On Hold:

A symbol next to a call appearance key indicate a call on hold.

Pressing the adjacent key takes the call off hold and puts any other current call on hold.

2420 User Guide

Page 4

IP Office

40DHB0002USEG - Issue 1 (29/04/2003)