Avaya 2402 User Manual
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2402 Digital Telephone

User’s Guide

555-233-789Issue 1 October 2003

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

HEARING AID COMPATIBILITY

The 2402 telephone is Hearing Aid Compatible (HAC) and has “HAC” printed on it.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carriertelecommunication services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY is a registered trademark of Avaya Inc.

OBTAINING PRODUCTS

To learn more about Avaya Inc. products and to order any of these products, access the Avaya web site at www.avaya.com.

THE “CE” MARK

If the “CE” mark is affixed to this equipment, it means that it conforms to the European Union Electromagnetic Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC).

© 2003 Avaya Inc.

All Rights Reserved

Printed in USA

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2402 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 6

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2402 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . . 9

Call Appearance and Call Identification Displays . . . . . 10

Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Personalized Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Performing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using Selected Voice Features . . . . . . . . . . . . . . . . . . . . 17

How to Access a Voice Feature . . . . . . . . . . . . . . . . . . 17 Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 24 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Overview

The 2402 Digital Telephone is a two-linedigital telephone for use with an Avaya call processing system. This guide covers how to use your new 2402 Digital Telephone. This document is intended for telephone users who have a 2402 on their desks. It is not intended to be a technical reference guide for System Administrators or telephone technicians.

Safety Information

Your 2402 telephone has been manufactured according to industry standards for quality and safety assurance. When using your telephone, follow recommended safety precautions to reduce the risk of fire, electric shock, and personal injury. See the 2400 Series Telephone Installation and Safety Instructions that were packaged with your telephone.

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2402 Telephone Components

Refer to Figure 1 below to familiarize yourself with your 2402 telephone display, buttons, and programmable features.

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2

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14

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13

6

7

CONFERENCE

12

8

 

 

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11

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FIGURE 1 2402 Telephone Components

Table 1 describes the 2402 telephone components presented in Figure 1.

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TABLE 1 The 2402 Telephone Components

The following items correspond to the numbers in Figure 1.

1) Call appearance buttons— For

8) Drop button — Disconnects the

accessing incoming/outgoing lines.

current call. If you are on a conference

 

 

 

 

 

call, press this button to drop the last

 

 

 

 

 

person you added to the conference.

 

 

 

 

 

 

2) Display — This area shows status

9) Redial button — Dials the last

for the call appearances, the caller ID

number you dialed.

 

information for a call, the current date

 

 

and time, and information provided by

 

 

the Avaya call processing system.

 

 

 

 

 

 

 

 

3) Message lamp — This lamp is lit

10) Dialpad — Standard12-buttonpad

when a message has arrived in your

for dialing telephone numbers.

voice mailbox. By default, this lamp

 

 

flashes to alert you to incoming calls.

 

 

You can retrieve messages using the

 

 

 

 

button.

 

 

 

 

 

 

 

 

 

 

 

4) Messages button

 

— For

11) Volume control buttons— For

 

retrieving messages.

 

 

adjusting speaker, handset, or ringer/

 

 

 

 

 

button click volume depending on

 

 

 

 

 

which component is in use.

 

 

 

 

 

 

 

5) Hold button — For placing calls on

12) Mute button

— For turning

hold.

 

 

off the handset microphone. When the

 

 

 

 

 

Mute feature is active, the associated

 

 

 

 

 

lamp turns on and the person at the

 

 

 

 

 

other end of the call cannot hear you.

 

 

 

 

 

 

 

6) Transfer button — For transferring

13) Feature button

— For

calls.

 

 

using features that your system

 

 

 

 

 

manager has administered on your

 

 

 

 

 

2402 telephone.

 

 

 

 

 

 

 

 

7) Conference button— For

14) Speaker button

— For

conferencing calls.

 

 

accessing the built-inone-wayspeaker.

 

 

 

 

 

The lamp associated with this button

 

 

 

 

 

turns on when the speaker is active.

 

 

 

 

 

 

 

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