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INDeX 10.0

2030/50/60 User's Guide

38DHB0002UKFN Issue 2 (07/2002)

Page 2 - Contents

 

Contents

 

Introduction......................................................................................................................................................

5

Using This Guide......................................................................................................................................................

5

What Features Can I Use?.......................................................................................................................................

5

Further Help .............................................................................................................................................................

5

Display Phone Features..................................................................................................................................

6

Introduction to Display Phones.................................................................................................................................

6

Using Soft Keys and the SCROLL Key ....................................................................................................................

6

On-Hook Dialling, Speaker & Answer Release.........................................................................................................

7

Tones & Ringing.......................................................................................................................................................

7

The Phone Lamp......................................................................................................................................................

7

Making Calls.....................................................................................................................................................

8

Notes on Making Calls .............................................................................................................................................

8

Making Internal Calls................................................................................................................................................

8

Making a Page Call ..................................................................................................................................................

8

Making External Calls...............................................................................................................................................

9

Redialling External Numbers....................................................................................................................................

9

Making Calls from the INDeX Directory..................................................................................................................

10

Speed Dials ...................................................................................................................................................

11

Using Speed Dials..................................................................................................................................................

11

Storing Personal Speed Dials ................................................................................................................................

11

PIN & Account Codes...................................................................................................................................

12

If ENTER ACCOUNT Appears ...............................................................................................................................

12

If ENTER PIN Appears...........................................................................................................................................

12

Roaming PIN's .......................................................................................................................................................

12

Busy or Unanswered....................................................................................................................................

13

Options If Busy or Unanswered..............................................................................................................................

13

Arrange a Callback.................................................................................................................................................

13

Leave a Message...................................................................................................................................................

14

Camp On and Wait.................................................................................................................................................

14

Intrude....................................................................................................................................................................

14

Monitoring a Call ....................................................................................................................................................

14

Actions During a Call ...................................................................................................................................

15

Create a Conference Call.......................................................................................................................................

15

Using the Notepad .................................................................................................................................................

16

Switching to Handsfree ..........................................................................................................................................

16

Changing the Call Volume......................................................................................................................................

16

Adding Voluntary Account Codes...........................................................................................................................

17

Software Release...................................................................................................................................................

17

Muting Calls ...........................................................................................................................................................

17

Recall .....................................................................................................................................................................

17

Answering Calls............................................................................................................................................

18

Answering Normal Calls .........................................................................................................................................

18

Answering a Page Call ...........................................................................................................................................

18

Answering a Message............................................................................................................................................

18

Alarms - Triple Ring, Music or Recorded Message ................................................................................................

18

Answering a Callback.............................................................................................................................................

19

Answering Other Extensions - Call Pickup .............................................................................................................

19

Automatic Calls - Hotline Operation .......................................................................................................................

19

Automatic External Call Connection.......................................................................................................................

19

Page 2 - Contents

INDeX 10.0 2030/50/60 User's Guide

 

38DHB0002UKFN Issue 2 (07/2002)

 

Contents - Page 3

Contents (Cont.)

 

Transfer, Park & Hold Calls .........................................................................................................................

20

Transferring Calls...................................................................................................................................................

20

Holding Calls ..........................................................................................................................................................

20

Parking Calls ..........................................................................................................................................................

21

Dialling Ahead ........................................................................................................................................................

21

Diverting Calls...............................................................................................................................................

22

Using Diverts..........................................................................................................................................................

22

Setting the Divert Types and Personal Numbers ...................................................................................................

24

Switching Divert All On/Off .....................................................................................................................................

25

Switching No Calls On/Off......................................................................................................................................

25

Displaying an Absence Message ...........................................................................................................................

26

Forwarding Calls ....................................................................................................................................................

26

DSS Keys.......................................................................................................................................................

27

Setting Up a DSS Key............................................................................................................................................

27

Using DSS Keys.....................................................................................................................................................

27

BLF Status Lamps..................................................................................................................................................

28

DSS Key Label.......................................................................................................................................................

28

DSS Key Label Template .......................................................................................................................................

28

Interruptions During a Call ..........................................................................................................................

29

Answering a Call Waiting .......................................................................................................................................

29

Answering an Alert .................................................................................................................................................

29

Single Pips - Intrusion ............................................................................................................................................

29

Please Finish Call Message ...................................................................................................................................

29

ACD Working.................................................................................................................................................

30

ACD on 2050 Phones?...........................................................................................................................................

30

Starting ACD Working - Logging On ......................................................................................................................

30

Stopping ACD Calls Temporarily - Busy.................................................................................................................

30

Finishing ACD Working - Logging Off.....................................................................................................................

30

Manager-Secretary Setup ............................................................................................................................

31

Planning Soft DSS Keys.........................................................................................................................................

31

Setting Up Soft DSS Keys......................................................................................................................................

31

Changing the Soft DSS Display Mode....................................................................................................................

32

Changing the Soft DSS Extensions........................................................................................................................

32

Changing the Soft DSS Usage...............................................................................................................................

32

Manager-Secretary Working........................................................................................................................

33

Using Soft DSS Keys .............................................................................................................................................

33

Soft DSS Key Display.............................................................................................................................................

33

Making Calls...........................................................................................................................................................

33

Park Transferring Calls...........................................................................................................................................

34

Alerting a Busy Extension ......................................................................................................................................

34

Remotely Switching No Calls/Divert On/Off ...........................................................................................................

34

INDeX 10.0 2030/50/60 User's Guide

Contents – Page 3

38DHB0002UKFN Issue 2 (07/2002)

 

Page 4 - Contents

 

Contents (Cont.)

 

Ringer Controls.............................................................................................................................................

35

Changing the Ringer Volume .................................................................................................................................

35

Changing the Ringer Sound ...................................................................................................................................

35

Switching the Ringer On/Off...................................................................................................................................

35

Setting a Ringer Step .............................................................................................................................................

36

Setting the Ringer Timeout.....................................................................................................................................

36

Other Features ..............................................................................................................................................

37

Personal Alarms.....................................................................................................................................................

37

Missed Calls...........................................................................................................................................................

38

Group .....................................................................................................................................................................

38

Hot Desking............................................................................................................................................................

39

Phone Settings..............................................................................................................................................

40

The Phone Passcode.............................................................................................................................................

40

Background Music..................................................................................................................................................

40

Displaying Phone Details .......................................................................................................................................

41

Locking/Unlocking the Phone.................................................................................................................................

41

Language Controls.................................................................................................................................................

41

Voice Manager ..............................................................................................................................................

42

Voice Manager Functions.......................................................................................................................................

42

Listening to Voice Messages..................................................................................................................................

42

Using Any Phone ...................................................................................................................................................

42

Modifying Your Mailbox..........................................................................................................................................

43

Changing Your Temporary Greeting ......................................................................................................................

43

Dial 1 Divert for Incoming Calls ..............................................................................................................................

44

Leaving Voice Mail Messages................................................................................................................................

44

System Manager Phones .............................................................................................................................

45

What are System Manager Phones? .....................................................................................................................

45

Night Service..........................................................................................................................................................

45

Changing the Time.................................................................................................................................................

45

Unlocking a Phone .................................................................................................................................................

45

Changing the Date .................................................................................................................................................

46

Recording ACA Messages .....................................................................................................................................

46

Good Phone Usage.......................................................................................................................................

47

General Phone Usage............................................................................................................................................

47

Answering Calls .....................................................................................................................................................

47

Making Calls...........................................................................................................................................................

47

Glossary.........................................................................................................................................................

48

Index...............................................................................................................................................................

49

Page 4 - Contents

INDeX 10.0 2030/50/60 User's Guide

 

38DHB0002UKFN Issue 2 (07/2002)

Using This Guide

Introduction – Page 5

Introduction

Using This Guide

This guide is for INDeX 2030, 2050 and 2060 telephones used on the INDeX telephone system operating underSoftware Release 10.0.

To check the Software Release of your system, press ANSWER/RELEASE and thenPROGRAM. The phone displays the Software Release. Cancel the display by pressingANSWER/RELEASE again.

2060 Telephone Software

This guide covers the normal telephone functions of the 2060 telephone. Details of using its TAPI driver with software on your PC is covered by a separate 2060 Software Addendum. Obtain copies from your System Manager or download them from our Internet site http://support.avaya.com

What Features Can I Use?

This guide covers all the features supported by the INDeX 2030, 2050 and 2060 phones. However, your phone may not be enabled to use all of the features available. If you are unsure which features you can use, contact your System Manager.

Network Features:

Your phone system may be part of a network linking several sites. Where possible, it treats network calls as internal calls and offers the same features. However, this depends on the type of network link and type of system at the other end of the link. Some links may be to non-INDeXtelephone systems.

Further Help

In all instances, first seek help from your System Manager. They will seek further assistance from your system's Maintainer if necessary.

System Manager on extension: ..............................................

This guide is also available from our Internet site

http://support.avaya.com

INDeX 10.0 2030/50/60 User's Guide

Introduction – Page 5

38DHB0002UKFN Issue 2 (07/2002)

Using This Guide