Avaya 201-type User Manual
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201-TypeModule Recorder Interface

User’s Guide

555-250-704Issue 2

July 2006

© 2006 Avaya Inc.

All Rights Reserved

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carriertelecommunication services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

OBTAINING PRODUCTS

To learn more about Avaya Inc. products and to order any of these products, access the Avaya web site at www.avaya.com.

THE “CE” MARK

If the “CE” mark is affixed to this equipment, it means that it conforms to the European Union Electromagnetic Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC).

Overview

The 201-typeModule Recorder Interface is an optional device that, when installed with the Avaya 2420 Digital Telephone, allows you to record telephone conversations.

In addition, this module allows you to use the two headset jacks on the 20-typestand rather than a single headset jack directly connected to the 2420 telephone.

NOTE: Disconnect the 2420 telephone from the wall jack and remove power before removing and/or installing the201-typemodule. Refer to the20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions (555-233-132)for more information.

Requirements

The 201-typemodule requires the installation of the20-typestand. Refer to the20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions

(555-233-132)for more information.

Switch Settings

Two sets of switches are provided on the 201-typemodule, allowing you to:

enable/disable the “beep tone” that alerts callers when you are recording the call in progress

specify whether the single headset jack on the 2420 telephone or the dual headset jacks on the 20-typestand are active

NOTE: The headset jacks on the20-typestand and the one on the 2420 telephone cannot be active simultaneously.

Refer to the 20-TypeStand,200-TypeModule Analog (U.S.) Adjunct Interface, and201-TypeModule Recorder Interface Installation and Safety Instructions(555-233-132) for more information.

Headsets Supported

The headset adapter cord used with the 2420 telephone is not compatible with the headset jacks on the 20-typestand. When the20-typestand is installed, a separate adapter cord (Quick Disconnect to Black RJ, part ID 407721034) is used with the headset jacks on the20-typestand. Unlike the headset jack on the 2420 telephone, the headset jacks on the20-typestand are intended for use without an auxiliary amplifier base unit (M12LUCM) or amplifier adapter cord(HIC-1).(The Quick Disconnect to Black RJ adapter cord is not compatible with the headset jack on the 2420 telephone.) The following headsets are supported:

Starset top H31

Mirage top H41

Mirage top H41N

Supra Monaural top H51

Supra Monaural NC top H51N

Supra Binaural top H61

Supra Binaural NC top H61N

Encore Monaural Voice Tube H91

Encore Monaural NC top H91N

Encore Binaural Voice Tube H101

Encore Binaural NC top H101N

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Tristar Voice Tube top H81

Tristar Noise Canceling top H81N

Duoset (Supra Starter) Voice Tube H141 Headband only

Duoset (Supra Starter NC) Noise Canceling top H141N Headband only

Duoset (Earset Starter) Voice Tub top H141 Earhooks only

Duoset (Earset Starter NC) Noise Canceling top H141N Earhooks only

Duoset (Starter Special VT) Voice Tube top H141 Headband & Earhooks

Duoset (Starter Special NC) Noise Canceling top H141N Headband & Earhooks

Using the 201-TypeModule Recorder Interface

The following sections explain how to use the features of the 201-typeModule Recorder Interface. For more information, consult your system manager.

Adjusting Headset Volume

When you are using headset jacks connected to the 20-typestand, use the volume control buttons on the 2420 telephone to adjust the volume of these headsets. The volume control buttons are located to the left of the numeric dialpad on the 2420 telephone. For more information, see the2420 Digital Telephone User’s Guide (555-250-701).

NOTE: When you are using dual headsets, use the Headset and Mute buttons on the 2420 telephone to control these headsets.

Recording a Telephone Conversation

If a recording device is connected to the 201-typemodule, you can record your telephone conversation by pressing the Record button on the device. Depending on the201-typemodule switch setting, the caller may hear a “beep tone” when you are recording a conversation. This tone alerts the caller that the conversation is being recorded.

201-TypeModule Recorder Interface

The 201-typeModule Recorder Interface is designed for recording calls on a standard tape recorder. (A recorder with AGC [Automatic Gain Control] is recommended.) With this interface, a warning tone, a soft beep repeated every 13.5 seconds, notifies the agent and the calling party that the call is being recorded.Be aware that this tone may be a legal requirement.

IMPORTANT:

The use of service observing features and call recording features may be subject to federal, state, and local laws, rules, or regulations and may be prohibited pursuant to the laws, rules, or regulations or require the consent of one or both of the parties to the conversation. Customers should familiarize themselves with and comply with all applicable laws, rules, and regulations before using these features.

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Troubleshooting

Visual Power Indicators

The 2420 telephone display provides visual indication whether the module has power. To view the power status, select the Options softkey from the 2420 telephone Home screen, and then select theSelf Test feature button.“-”indicates that the module is not receiving power or is not operating properly. “1” indicates that a single module is receiving power and is operating properly. “2” indicates that two modules are receiving power and are operating properly.

Resolving Problems

If the module is not receiving power or you do not receive dial tone, refer to the following information to resolve the problem.

PROBLEM: MODULE DOES NOT HAVE POWER

1Verify that all cords are securely connected at both ends.

2Verify that the line cord connecting the auxiliary supply to the telephone is an 8-wirecord.

3Verify that the 20-typestand is connected to the 2420 telephone.

PROBLEM: THE MODULE DOES NOT HAVE DIAL TONE

1Verify that the module has power. (Check the visual indicator on the telephone display.)

2Verify that all cords on the module, the 20-typestand, and the auxiliary power supply are securely connected at both ends.

3Verify that the switches on the module are set correctly. For more information, refer to the 20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions (555-233-132).

4Check with your system manager to make certain that the 2420 telephone has been administered correctly.

5Connect the affected module with another 2420 telephone that has a working module. If the module being tested still does not work, it is faulty.

If the module being tested works with the other telephone, try the working module taken from the other telephone and connect it to the telephone experiencing the problem. If this module does not work, the telephone is faulty.

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PROBLEM: THE 2420 TELEPHONE DOES NOT HAVE DIAL TONE

1Make sure the handset and line cords at your 2420 telephone are securely connected at both ends.

2If there is still no dial tone, check with your system manager to verify that your telephone is administered correctly.

3If the telephone is administered correctly but there is still not dial tone, remove power. Remove the module and refer to the 20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions (555-233-132).If the 2420 telephone, without the module, has dial tone, connect the module to another telephone.

a.If the module works in the new telephone, the 2420 telephone to which the module was originally connected is faulty.

b.If the new 2420 telephone, after the module has been connected, does not work, the module is faulty.

4If the original 2420 telephone, without the module, still does not work, find a working 2420 telephone. Unplug this telephone from its modular wall jack. Plug your 2420 telephone into that jack and verify that it gets dial tone.

5If the original 2420 telephone still does not work, plug the working 2420 telephone into your modular wall jack. If the working 2420 telephone has dial tone, your own telephone is faulty. See your system manager.

Problems Related to External Recorders

The following problems may occur with some external recording devices connected to the 201-typemodule.

PROBLEM: RECORDING DEVICE DOES NOT START OR STOP

The recording device should be set to “voice activated” mode. Refer to the recording device’s user instructions.

PROBLEM: LEVEL OF RECORDING IS TOO LOW OR HIGH

Adjust the volume control on the 2420 telephone during the recorded conversation. A recording device with AGC (Automatic Gain Control) is recommended.

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