Avaya 200-Type Module Analog User Manual
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200-TypeModule Analog (U.S.)

Adjunct Interface

User’s Guide

555-250-703Issue 2

July 2006

© 2006 Avaya Inc.

All Rights Reserved

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carriertelecommunication services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

OBTAINING PRODUCTS

To learn more about Avaya Inc. products and to order any of these products, access the Avaya web site at www.avaya.com.

THE “CE” MARK

If the “CE” mark is affixed to this equipment, it means that it conforms to the European Union Electromagnetic Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC).

Overview

The 200-typeModule Analog Adjunct Interface is an optional device that can be installed with the Avaya 2420 Digital Telephone. This module allows you to connect an analog device (such as an answering machine) to the telephone.

NOTE: Disconnect the 2420 telephone from the wall jack and remove power before removing and/or installing the200-typemodule. Refer to the20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions (555-233-132)for more information.

Requirements

The 200-typemodule requires the installation of the20-typedesk stand. Refer to the20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions (555-233-132)for more information.

Switch Settings

The 200-typemodule has two channel setting switches that allow you to specify whether an analog device connected to the200-typemodule uses the same line as the 2420 telephone (Channel 1) or separate lines (Channel 2). For more information, refer to the20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions (555-233-132).

Troubleshooting

Visual Power Indicators

The 2420 telephone display provides visual indication whether the module has power. To view the power status, select the Options softkey from the 2420 telephone Home screen, and then select theSelf Test feature button.“-”indicates that the module is not receiving power or is not operating properly. “1” indicates that a single module is receiving power and is operating properly. “2” indicates that two modules are receiving power and are operating properly.

Resolving Problems

If the module is not receiving power or you do not receive dial tone, refer to the following information to resolve the problem.

PROBLEM: MODULE DOES NOT HAVE POWER

1Verify that all cords are securely connected at both ends.

2Verify that the line cord connecting the auxiliary supply to the telephone is an 8-wirecord.

3Verify that the 20-typestand is connected to the 2420 telephone.

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PROBLEM: THE MODULE DOES NOT HAVE DIAL TONE

1Verify that the module has power. (Check the visual indicator on the telephone display.)

2Verify that all cords on the module, the 20-typestand, and the auxiliary power supply are securely connected at both ends.

3Verify that the switches on the module are set correctly. For more information, refer to the 20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions (555-233-132).

4Check with your system manager to make certain that the 2420 telephone has been administered correctly.

5Connect the affected module with another 2420 telephone that has a working module. If the module being tested still does not work, it is faulty.

If the module being tested works with the other telephone, try the working module taken from the other telephone and connect it to the telephone experiencing the problem. If this module does not work, the telephone is faulty.

PROBLEM: THE 2420 TELEPHONE DOES NOT HAVE DIAL TONE

1Make sure the analog equipment attached to your 2420 telephone is on-hook.The analog equipment attached to your 2420 telephone may beoff-hookbecause it does not detect the “disconnect” signal sent from the200-typemodule. You must manually turn off (that is, placeon-hook)your analog equipment.

2If there is still no dial tone, make sure the handset and line cords at your 2420 telephone are securely connected at both ends.

3If there is still no dial tone, check with your system manager to verify that your telephone is administered correctly.

4If the telephone is administered correctly but there is still not dial tone, remove power. Remove the module and refer to the 20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions (555-233-132).If the 2420 telephone, without the module, has dial tone, connect the module to another telephone.

a.If the module works in the new telephone, the 2420 telephone to which the module was originally connected is faulty.

b.If the new 2420 telephone, after the module has been connected, does not work, the module is faulty.

5If the original 2420 telephone, without the module, still does not work, find a working 2420 telephone. Unplug this telephone from its modular wall jack. Plug your 2420 telephone into that jack and verify that it gets dial tone.

6If the original 2420 telephone still does not work, plug the working 2420 telephone into your modular wall jack. If the working 2420 telephone has dial tone, your own telephone is faulty. See your system manager.

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Problems Related to External Speakerphones

The following problems may occur with some external speakerphones connected to the 200-typemodule. These problems may occur with other equipment as well.

PROBLEM: YOU CANNOT MAKE/ANSWER CALLS AT YOUR 2420 TELEPHONE

The analog equipment attached to your 2420 telephone may be off-hookbecause it does not detect the “disconnect” signal sent from the200-typemodule. You must manually turn off (that is, placeon-hook)your analog equipment.

PROBLEM: ANALOG EQUIPMENT DOES NOT GO ON-HOOKWHEN YOU LIFT TELEPHONE HANDSET

The analog equipment attached to your 2420 telephone may not go on-hookautomatically when you lift the 2420 telephone handset for two reasons. First, make sure that the switch settings on the200-typemodule are correct. Remove power and refer to the20-Type Stand, 200-Type Module Analog (U.S.) Adjunct Interface, and 201-Type Module Recorder Interface Installation and Safety Instructions (555-233-132).If the settings are correct, the analog equipment does not detect the “disconnect” signal sent from the200-typemodule. You must manually turn off (that is, placeon-hook)your analog equipment.

PROBLEM: ANALOG EQUIPMENT DOES NOT GO ON-HOOKWHEN THE FAR END DISCONNECTS

The analog equipment attached to your 2420 telephone may not go on-hookautomatically when the far end of a call disconnects because the equipment does not detect the “disconnect” signal sent from the200-typemodule. You must manually turn off (that is, placeon-hook)your analog equipment.

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