Creating Intelligent Communications
About the Avaya Ecosystem
An Ecosystem is “a system of interacting and interdependent relationships.” For Avaya, this means that our success is dependent upon the success of our partners. To help ensure that success, we’ve created a variety of partnering programs ranging across the lifecycle of solution value creation, from development and interoperability with Avaya products, to
Among these ecosystem programs are Avaya’s DeveloperConnection and Global AlliancePartner programs, each designed to deliver enablement and key
Expertise in building complete communication solutions through strategic business and systems integration and project management to help maximize their return on investment
Business and technology consulting that helps customers with business process engineering and technology selection and migration to help reduce risk
Comprehensive network infrastructure expertise that encompasses servers, switches, routers, intelligent endpoint devices, and service provider networks to help reduce operational expenditures
Through all of our programs, including the Avaya BusinessPartner and Consultant Relations programs, Avaya and our extensive partner ecosystem can together help our customers reduce risk across their enterprise, simplify their operations and gain competitive edge by transforming how communications can be used for strategic advantage.
Avaya DeveloperConnection Program
The Avaya DeveloperConnection Program promotes the development, compliance testing and
The Avaya DeveloperConnection program’s membership totals thousands of companies, including hardware and software developers, system integrators, service providers and Avaya customers from around the world. This year, we are excited to welcome members from Ubiquity Software’s UDN developer program to the Avaya ecosystem. These partners will bring new value to Avaya customers, both Enterprise and Service Provider, as well as to other members of our developer community itself through their innovative applications and development tools.
Members have expertise in IP telephony, contact centers and mobility applications and have created hundreds of innovative solutions tested for Avaya compliance – including natural language speech recognition applications, wireless services, specialized computer telephony integration and applications tailored for specific vertical industries.
As members of the DeveloperConnection program, companies have access to a wide range of support from Avaya, including technical resources, compliance testing, training and marketing benefits.
Avaya Global AlliancePartner Program
The Global AlliancePartner Program combines Avaya expertise and industry leadership with that of other
The mission of the Avaya Global AlliancePartner Program is to increase clarity, predictability and timeliness around Avaya’s engagement with these strategic partners and to provide them with a best in class, consistent set of expectations, support, benefits and tools across the different markets in which they operate.
Avaya AlliancePartners vary widely in scope and expertise. Some offer a breadth of capabilities, while others have a
Service Providers with whom Avaya collaborates to deliver Avaya product solutions, hosted solutions, and sophisticated contact centers
System Integrators with whom Avaya collaborates to help customers understand the business value of advanced technology and build complete solutions integrating products and services from multiple vendors
Outsourcers with whom Avaya works to offer
Strategic Technology Partners who work with Avaya in collaborative development efforts to define and deliver unique joint product capabilities and solutions to the market
AlliancePartners complement Avaya’s own strengths in IP telephony, contact centers, unified communications,
Accenture is a global management consulting and technology services company. Committed to delivering innovation, Accenture collaborates with its clients to help them realize visions and create tangible value. With deep industry expertise, broad global resources and proven experience in consulting and outsourcing, Accenture can mobilize the right people, skills, alliances and technologies. With more than 133,000 people in 48 countries, Accenture works with clients in nearly every major industry worldwide. Through the integration of consulting and outsourcing, Accenture identifies critical areas with potential for maximum business impact; innovates and transforms the processes in those areas; delivers performance improvements and lower operating costs by assuming responsibility for certain business functions or areas; and Accenture holds itself accountable for results.
Accenture’s eight service lines include customer relationship management; finance and performance management; human performance; solutions operations; strategy and business architecture; supply chain management; technology, research and innovation; and technology solutions.
For more information, visit www.accenture.com
The Avaya and Accenture Alliance
Together, Avaya and Accenture deliver innovative, costeffective contact center solutions to help businesses generate greater value from every customer interaction while delivering a seamless customer experience across sales, marketing and services.
Avaya and Accenture Integrated
Contact Center Solutions
Compliant with Avaya Customer Interaction Suite.
Primary Industries Served
Government – State & Local
Joint CRM and IP Telephony solutions combine Avaya’s leading contact center solutions and IP telephony products with Accenture global business consulting, integration services and expertise in vertical markets.
Accenture Customer Contact Transformation Services integrates transformation and technology investments to maximize workforce performance, coordinates service delivery across multiple channels, and increases the profitability of each interaction. By decreasing labor requirements, increasing
Specifically, the Accenture Customer Contact Transformation solution helps clients: understand the true cost of serving customers, align customer treatment with revenue growth, implement costeffective
By combining Avaya’s leadership in developing next generation, intelligent,
of the leading providers of CRM solutions and services, thousands of enterprises can manage critical customer relationships.
Aruba Networks provides an enterprise mobility solution that enables secure access to data, voice and video applications across wireless and wireline enterprise networks. The Aruba Mobile Edge Architecture allows
For more information, visit www.arubanetworks.com or contact
Compliant with Avaya Communication Manager, Avaya SIP Enablement Services and Avaya IP Office Solution.
Aruba Mobility Controllers
Aruba Networks’ Mobility Controllers centralize the mobility, security and management of wireless environments.
Aruba Controlled Access Points
ArubaOS Mobility Software
ArubaOS is a sophisticated software suite that serves as the operating system and applications engine for all Aruba Mobility Controllers. With ArubaOS, wireless and mobile environments can be easily secured, centrally managed and automatically optimized.
Primary Industries Served
Education – Higher
Government – Federal
Government – State & Local
Aruba Mobility Management System
The Aruba Mobility Management System is a network management system for managing Aruba Mobile Edge Controllers and Access Points. It is
A Communications Network Company
An intelligent communications solution by Avaya and Aruba Networks
A FORTUNE 100® company located in the southern United States, with annual revenues in excess of $10 billion and more than 35,000 employees, owns and operates a
communications network. Among the company’s core values is an emphasis on customer service and satisfaction – doing whatever it takes to meet customer expectations. The company also measures its success based on delivering superior financial returns to its stakeholders.
The customer runs one of the largest nationwide communications networks from a Network Operations Center in the southern United States. The NOC is a 7,000 square foot,
As the network engineers must be
Aruba and Avaya partnered to deliver a wireless voice solution that provided PBX features and advanced voice functionality to NOC engineers. Aruba provided a centralized enteprise
Cost savings. Cost savings of more than $75,000 per year by switching from
Improved mobility. The solution enables help desk workers to be mobile while retaining automatic contact distribution features and provides them with mobile phones mirroring the functionality of their desk phones.
AtHoc is a recognized leader in providing
For more information, please visit www.athoc.com or contact Ly Tran
Compliant with Avaya Communication Manager, Avaya Softphone, Avaya IP Telephones,
Avaya SIP, Enablement Services and Avaya SIP Application Server.
IWSAlerts is a
Emergency operations teams use IWSAlerts to rapidly deliver
Primary Industries Served