Avaya 1600 Series User Manual
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Avaya 1600 Series IP Deskphones

Administrator Guide

Release 1.3.x

16-601443

Issue 4

April 2010

© 2010 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our Web site, simply go to http://www.avaya.com/support and search for the document number in the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Copyright

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number

is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Software License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alonecomputing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether asstand-aloneProducts orpre-installedon Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s):

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Third-partyComponents

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s Web site at:

http://support.avaya.com/ThirdPartyLicense/

Interference

Using a cell, mobile, or GSM telephone, or a two-wayradio in close proximity to an Avaya IP Telephone might cause interference.

Security

See http://support.avaya.com/security to locate and/or report known vulnerabilities in Avaya products. Seehttp://support.avaya.com to locate the latest software patches and upgrades. For information about secure configuration of equipment and mitigation of toll fraud threats, see the Avaya Toll Fraud and Security Handbook athttp://support.avaya.com.

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Chapter 2: Administration Overview and Requirements . . . . . . . . .

11

1600 Series IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Parameter Data Precedence . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

The Administrative Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Administrative Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Telephone Initialization Process . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Step 1: Telephone to Network . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Step 2: DHCP Server to Telephone . . . . . . . . . . . . . . . . . . . . . . . .

18

Step 3: Telephone and File Server . . . . . . . . . . . . . . . . . . . . . . . .

18

Step 4: Telephone and the Call Server . . . . . . . . . . . . . . . . . . . . . .

18

Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Chapter 3: Network Requirements . . . . . . . . . . . . . . . . . . . . .

21

Network Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Hardware Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

HTTP/HTTPS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Required Network Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Other Network Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Reliability and Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

IEEE 802.1P and 802.1Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Network Audio Quality Display on 1600 Series IP Telephones . . . . . . . . .

26

IP Address Lists and Station Number Portability . . . . . . . . . . . . . . . .

26

TCP/UDP Port Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Registration and Authentication . . . . . . . . . . . . . . . . . . . . . . .

30

Issue 5 April 2010 3

Contents

Chapter 4: Avaya Aura Communication Manager Administration . . . .

31

Call Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

Switch Compatibility and Aliasing IP Telephones. . . . . . . . . . . . . . . .

31

Media Server (Switch) Administration . . . . . . . . . . . . . . . . . . . . . . . .

33

IP Interface and Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

UDP Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

RSVP and RTCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

IEEE 802.1P and 802.1Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

DIFFSERV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Voice Mail Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

1600 Series IP Telephones with Avaya Aura Communication Manager 5.2

36

Native Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1600 Series IP Telephones Aliased as 4600 Series IP Telephones. . . . . . .

36

Telephone Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

System-Wide Administration . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Feature-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . .

37

Administering Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Aliasing 1600 Series IP Telephones . . . . . . . . . . . . . . . . . . . . . . .

39

Administering Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Feature Buttons and Call Appearances . . . . . . . . . . . . . . . . . . . . . . .

40

For the 1603/1603SW/1603-I/1603SW-I and 1608/1608-I IP Telephones . . . .

40

For the 1616/1616-I IP Telephones . . . . . . . . . . . . . . . . . . . . . . . .

40

Conference Details Screen for Ad-Hoc Conferences . . . . . . . . . . . . . .

41

Shuffling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Printing Button Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Chapter 5: Server Administration . . . . . . . . . . . . . . . . . . . . .

43

Software Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

DHCP and File Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

DHCP Server Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

DHCP Generic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

Windows NT 4.0 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Verifying the Installation of the DHCP Server . . . . . . . . . . . . . . . .

48

Creating a DHCP Scope for the IP Telephones . . . . . . . . . . . . . . .

49

Editing Custom Options . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Adding the DHCP Option . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Activating the Leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

4 Avaya 1600 Series IP Deskphones Administrator Guide

 

Contents

Verifying Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . .

51

Windows 2000 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Verifying the Installation of the DHCP Server . . . . . . . . . . . . . . . .

52

Adding DHCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Activating the New Scope . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

HTTP Generic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

HTTP Configuration for Backup/Restore. . . . . . . . . . . . . . . . . . . . . . .

56

For IIS Web Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Web Configuration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Chapter 6: Telephone Software and Application Files . . . . . . . . . .

61

General Download Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

1600 Series IP Telephone Scripts and Application Files . . . . . . . . . . . . . .

62

Choosing the Right Application File and Upgrade Script File . . . . . . . . .

62

Upgrade Script File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Settings File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Contents of the Settings File . . . . . . . . . . . . . . . . . . . . . . . . . . .

64

The GROUP System Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Chapter 7: Administering Telephone Options . . . . . . . . . . . . . . .

67

Administering Options for the 1600 Series IP Telephones . . . . . . . . . . . . .

67

VLAN Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

73

VLAN Tagging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

73

VLAN Default Value and Priority Tagging . . . . . . . . . . . . . . . . . . . .

74

VLAN Separation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

DNS Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

76

IEEE 802.1X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

77

802.1X Pass-Through and Proxy Logoff . . . . . . . . . . . . . . . . . . . . .

78

802.1X Supplicant Operation . . . . . . . . . . . . . . . . . . . . . . . . . . .

78

Link Layer Discovery Protocol (LLDP) . . . . . . . . . . . . . . . . . . . . . . . .

79

Local Administrative Options Using the Telephone Dialpad . . . . . . . . . . . .

84

Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

84

Disable/Enable Debug Mode . . . . . . . . . . . . . . . . . . . . . . . . . . .

85

Group Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

86

Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

87

Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

88

Issue 5 April 2010 5

Contents

 

Interface Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

89

 

The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . .

91

 

Static Addressing Installation . . . . . . . . . . . . . . . . . . . . . . . . . .

94

 

Disable/Enable Event Logging . . . . . . . . . . . . . . . . . . . . . . . . . .

97

 

Logoff. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

98

 

Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

99

Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

100

 

1600 Series Global Telephones . . . . . . . . . . . . . . . . . . . . . . . . . .

100

 

1600 Series International Telephones . . . . . . . . . . . . . . . . . . . . . .

102

Enhanced Local Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

105

Backup/Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

106

 

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

107

 

Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

108

Chapter 8: Administering Applications and Options . . . . . . . . . . .

111

Customizing 1600 Series IP Telephone Applications and Options. . . . . . . . .

111

 

The Application Status Flag (APPSTAT) . . . . . . . . . . . . . . . . . . . . .

114

Appendix A: Glossary of Terms . . . . . . . . . . . . . . . . . . . . . .

117

Appendix B: Related Documentation . . . . . . . . . . . . . . . . . . .

119

 

IETF Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

119

 

ITU Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

120

 

ISO/IEC, ANSI/IEEE Documents . . . . . . . . . . . . . . . . . . . . . . . . .

121

Appendix C: Sample Administration Forms . . . . . . . . . . . . . . . .

123

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

133

6 Avaya 1600 Series IP Deskphones Administrator Guide