Avaya 1600 Series User Manual
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Avaya 1600 Series IP Deskphones

Administrator Guide

Release 1.3.x

16-601443

Issue 4

April 2010

© 2010 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our Web site, simply go to http://www.avaya.com/support and search for the document number in the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Copyright

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number

is 1-800-242-2121in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Software License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alonecomputing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether asstand-aloneProducts orpre-installedon Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s):

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Third-partyComponents

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s Web site at:

http://support.avaya.com/ThirdPartyLicense/

Interference

Using a cell, mobile, or GSM telephone, or a two-wayradio in close proximity to an Avaya IP Telephone might cause interference.

Security

See http://support.avaya.com/security to locate and/or report known vulnerabilities in Avaya products. Seehttp://support.avaya.com to locate the latest software patches and upgrades. For information about secure configuration of equipment and mitigation of toll fraud threats, see the Avaya Toll Fraud and Security Handbook athttp://support.avaya.com.

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Chapter 2: Administration Overview and Requirements . . . . . . . . .

11

1600 Series IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Parameter Data Precedence . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

The Administrative Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Administrative Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Telephone Initialization Process . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Step 1: Telephone to Network . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Step 2: DHCP Server to Telephone . . . . . . . . . . . . . . . . . . . . . . . .

18

Step 3: Telephone and File Server . . . . . . . . . . . . . . . . . . . . . . . .

18

Step 4: Telephone and the Call Server . . . . . . . . . . . . . . . . . . . . . .

18

Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Chapter 3: Network Requirements . . . . . . . . . . . . . . . . . . . . .

21

Network Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Hardware Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

HTTP/HTTPS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Required Network Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Other Network Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Reliability and Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

IEEE 802.1P and 802.1Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Network Audio Quality Display on 1600 Series IP Telephones . . . . . . . . .

26

IP Address Lists and Station Number Portability . . . . . . . . . . . . . . . .

26

TCP/UDP Port Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Registration and Authentication . . . . . . . . . . . . . . . . . . . . . . .

30

Issue 5 April 2010 3

Contents

Chapter 4: Avaya Aura Communication Manager Administration . . . .

31

Call Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

Switch Compatibility and Aliasing IP Telephones. . . . . . . . . . . . . . . .

31

Media Server (Switch) Administration . . . . . . . . . . . . . . . . . . . . . . . .

33

IP Interface and Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

UDP Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

RSVP and RTCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

IEEE 802.1P and 802.1Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

DIFFSERV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Voice Mail Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

1600 Series IP Telephones with Avaya Aura Communication Manager 5.2

36

Native Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1600 Series IP Telephones Aliased as 4600 Series IP Telephones. . . . . . .

36

Telephone Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

System-Wide Administration . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Feature-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . .

37

Administering Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Aliasing 1600 Series IP Telephones . . . . . . . . . . . . . . . . . . . . . . .

39

Administering Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Feature Buttons and Call Appearances . . . . . . . . . . . . . . . . . . . . . . .

40

For the 1603/1603SW/1603-I/1603SW-I and 1608/1608-I IP Telephones . . . .

40

For the 1616/1616-I IP Telephones . . . . . . . . . . . . . . . . . . . . . . . .

40

Conference Details Screen for Ad-Hoc Conferences . . . . . . . . . . . . . .

41

Shuffling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Printing Button Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Chapter 5: Server Administration . . . . . . . . . . . . . . . . . . . . .

43

Software Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

DHCP and File Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

DHCP Server Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

DHCP Generic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

Windows NT 4.0 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Verifying the Installation of the DHCP Server . . . . . . . . . . . . . . . .

48

Creating a DHCP Scope for the IP Telephones . . . . . . . . . . . . . . .

49

Editing Custom Options . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Adding the DHCP Option . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Activating the Leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

4 Avaya 1600 Series IP Deskphones Administrator Guide

 

Contents

Verifying Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . .

51

Windows 2000 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Verifying the Installation of the DHCP Server . . . . . . . . . . . . . . . .

52

Adding DHCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Activating the New Scope . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

HTTP Generic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

HTTP Configuration for Backup/Restore. . . . . . . . . . . . . . . . . . . . . . .

56

For IIS Web Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Web Configuration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Chapter 6: Telephone Software and Application Files . . . . . . . . . .

61

General Download Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

1600 Series IP Telephone Scripts and Application Files . . . . . . . . . . . . . .

62

Choosing the Right Application File and Upgrade Script File . . . . . . . . .

62

Upgrade Script File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Settings File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Contents of the Settings File . . . . . . . . . . . . . . . . . . . . . . . . . . .

64

The GROUP System Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Chapter 7: Administering Telephone Options . . . . . . . . . . . . . . .

67

Administering Options for the 1600 Series IP Telephones . . . . . . . . . . . . .

67

VLAN Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

73

VLAN Tagging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

73

VLAN Default Value and Priority Tagging . . . . . . . . . . . . . . . . . . . .

74

VLAN Separation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

DNS Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

76

IEEE 802.1X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

77

802.1X Pass-Through and Proxy Logoff . . . . . . . . . . . . . . . . . . . . .

78

802.1X Supplicant Operation . . . . . . . . . . . . . . . . . . . . . . . . . . .

78

Link Layer Discovery Protocol (LLDP) . . . . . . . . . . . . . . . . . . . . . . . .

79

Local Administrative Options Using the Telephone Dialpad . . . . . . . . . . . .

84

Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

84

Disable/Enable Debug Mode . . . . . . . . . . . . . . . . . . . . . . . . . . .

85

Group Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

86

Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

87

Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

88

Issue 5 April 2010 5

Contents

 

Interface Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

89

 

The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . .

91

 

Static Addressing Installation . . . . . . . . . . . . . . . . . . . . . . . . . .

94

 

Disable/Enable Event Logging . . . . . . . . . . . . . . . . . . . . . . . . . .

97

 

Logoff. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

98

 

Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

99

Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

100

 

1600 Series Global Telephones . . . . . . . . . . . . . . . . . . . . . . . . . .

100

 

1600 Series International Telephones . . . . . . . . . . . . . . . . . . . . . .

102

Enhanced Local Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

105

Backup/Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

106

 

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

107

 

Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

108

Chapter 8: Administering Applications and Options . . . . . . . . . . .

111

Customizing 1600 Series IP Telephone Applications and Options. . . . . . . . .

111

 

The Application Status Flag (APPSTAT) . . . . . . . . . . . . . . . . . . . . .

114

Appendix A: Glossary of Terms . . . . . . . . . . . . . . . . . . . . . .

117

Appendix B: Related Documentation . . . . . . . . . . . . . . . . . . .

119

 

IETF Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

119

 

ITU Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

120

 

ISO/IEC, ANSI/IEEE Documents . . . . . . . . . . . . . . . . . . . . . . . . .

121

Appendix C: Sample Administration Forms . . . . . . . . . . . . . . . .

123

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

133

6 Avaya 1600 Series IP Deskphones Administrator Guide

Chapter 1: Introduction

About This Guide

This guide is for personnel who administer Avaya Aura™ Communication Manager, Avaya Aura Communication Manager Branch (formerly known as Avaya Distributed Office), DHCP, HTTP/ HTTPS servers for Avaya 1600 Series IP Deskphones, a Local Area Network (LAN), or a Web server.

The 1600 Series IP Telephones use Internet Protocol (IP) technology with Ethernet line interfaces and support the H.323 protocol only. The 1600 Series IP Telephones provide support for DHCP, HTTP, and HTTPS over IPv4/UDP, which enhance the administration and servicing of the telephones. These telephones use DHCP to obtain dynamic IP Addresses, and HTTPS or HTTP to download new versions of software or customized settings for the telephones.

! CAUTION:

Avaya does not support many of the products mentioned in this document. Take care to ensure that there is adequate technical support available for servers used with any 1600 Series IP Telephone system. If the servers are not functioning correctly, the 1600 Series IP Telephones might not operate correctly.

Issue 5 April 2010 7

Introduction

Document Organization

The guide contains the following sections:

Chapter 1: Introduction

Provides an overview of this document.

 

 

Chapter 2: Administration

Provides an overview of the administrative process and

Overview and Requirements

describes general hardware, software, and operational

 

requirements.

Chapter 3: Network

Describes administrative requirements for your Local Area

Requirements

Network.

Chapter 4: Avaya Aura

Describes how to administer Avaya Aura Communication

Communication Manager

Manager to operate with 1600 Series IP Telephones.

Administration

 

Chapter 5: Server

Describes DHCP, HTTP, and HTTPS administration for the

Administration

1600 Series IP Telephones.

Chapter 6: Telephone

Describes telephone software, covers application software

Software and Application Files

downloads, and provides information about the configuration

 

file.

Chapter 7: Administering

Describes how to use file parameters and options to

Telephone Options

administer 1600 Series IP Telephones. Covers backup and

 

restoration of telephone data. Also describes how to use local

 

procedures to customize a single telephone from the dialpad.

Chapter 8: Administering

Provides a table of customizable application-specific

Applications and Options

parameters, to provide administrative control of telephone

 

functions and options.

Appendix A: Glossary of

Provides a glossary of terms used in this document or which

Terms

can be applicable to 1600 Series IP Telephones.

Appendix B: Related

Provides references to external documents that relate to

Documentation

telephony in general, which can provide additional

 

information about specific aspects of the telephones.

Appendix C: Sample

Provides examples of Avaya Aura Communication Manager

Administration Forms

forms related to system-wideand individual telephone

 

administration.

8 Avaya 1600 Series IP Deskphones Administrator Guide

Other Documentation

Other Documentation

See the Avaya support site at http://www.avaya.com/support for 1600 Series IP Telephone technical and end user documentation.

The following documents are available for the 1600 Series IP Telephones:

Avaya 1600 Series IP Deskphones Installation and Maintenance Guide, Document Number 16-601438.

Avaya one-X™Deskphone Value Edition 1600 Series IP TelephonePre-InstallationChecklist, Document Number 16-601439.

Avaya one-X™Deskphone Value Edition 1600 Series IP Telephone Safety Instructions, Document Number 16-601440.

Avaya one-X™Deskphone Value Edition 1600 Series IP Telephones BM32 Button Module Installation and Safety Instructions, Document Number 16-601441.

Avaya one-X™9600 Series IP Telephone Application Programmer Interface (API) Guide, Document Number 16-601442.

Avaya 1600 Series IP Deskphones Administrator Guide, Document Number 16-601443.

Avaya 1603/1603SW/1603-I/1603SW-IIP Deskphone User Guide, Document Number 16-601444.

Avaya 1608/1608-IIP Deskphone User Guide, Document Number 16-601446.

Avaya 1616/1616-IIP Deskphone User Guide, Document Number 16-601448.

Avaya one-X™Deskphone Value Edition 1600 Series IP Telephones BM32 Button Module User Guide, Document Number 16-601450

Avaya one-X™Deskphone Value Edition 1600 Series IP Telephone Wall Mount Instructions, Document Number 16-601453.

Avaya one-X™Deskphone Value Edition 1600 Series IP Telephone Stand Instructions, Document Number 16-601451.

Avaya 1603/1603SW/1603-I/1603SW-IIP Deskphone Quick Reference, Document Number 16-601445.

Avaya 1608/1608-IIP Deskphone Quick Reference, Document Number 16-601447.

Avaya 616/1616-IIP Deskphone Quick Reference, Document Number 16-601449.

See Appendix B: Related Documentation for a list ofnon-Avayadocuments, such as those published by the Internet Engineering Task Force (IETF) and the International Telecommunication Union (ITU).

Issue 5 April 2010 9

Introduction

10 Avaya 1600 Series IP Deskphones Administrator Guide