Avaya 15-601078 User Manual
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IP Office

4601/5601 Phone User Guide

15-601078Issue 04c - (12 December 2008)

© 2008 AVAYA All Rights Reserved.

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License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alonecomputing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether asstand-aloneProducts orpre-installedon Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

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Documentation information

For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).

Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support.

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Contents

Contents

 

1. The Telephone

 

1.1

Call Appearance.....................................................................Buttons

8

1.2

Logging On .....................................................................

8

1.3

Logging Off .....................................................................

8

2.

Call Handling

 

2.1

Answering .....................................................................a Call

10

2.2

Making a Call.....................................................................

10

2.3

Clearing a .....................................................................Call

11

2.4 Conference.....................................................................

11

2.5

Transfer .....................................................................

11

2.6

Hold .....................................................................

12

2.7

Redial .....................................................................

12

2.8

Message .....................................................................

12

3.

System Features

 

3.1

Call Forwarding.....................................................................

14

3.2

Diverting Calls.....................................................................

15

3.3

Do Not Disturb.....................................................................

15

3.4

Private Call.....................................................................

16

3.5

Parking Calls.....................................................................

16

3.6 Voicemail .....................................................................

17

3.7

Default Feature.....................................................................Codes

18

Index ...............................................................................

19

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Chapter 1.

The Telephone

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The Telephone:

1. The Telephone

This guide covers the use of the 4601 and 5601 phones on IP Office. Both phones are similar, however the 5601 is only supported on the IP Office whereas the 4601 is supported on a range of Avaya phone systems.

1.Message Lamp: This lamp is used as follows;

On (Continuous): There are new messages in your voicemail mailbox, or in another mailbox for which you have been configured to receive "Message Waiting Indication".

2. Call Appearance Buttons: Two Call Appearance Buttons provide call appearance for both incoming and outgoing calls.

3.HOLD: Places a call on hold; retrieves a held call.

4.Call Handling Buttons:

·TRANSFER: SeeTransfer 11 .

·CONFERENCE: SeeConference 11 .

· DROP: See Clearing a Call 11 .

·REDIAL: SeeRedial 12 .

5.Dial Pad: Standard12-buttonpad for dialling phone numbers.

6. Volume Controls: Adjusts the handset or ringer volume, depending on which item is in use.

7.Handset Socket: Located on the side of the phone.

8. MESSAGES: Access the mailbox.

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1.1 Call Appearance Buttons

Having two call appearance buttons is useful. When holding a call you can answer another call and then use the call appearance keys to switch between calls.

If you are set to receive a call waiting indication, the waiting call is indicated by the LED next to the call appearance key. Again you can switch between calls using the call appearance keys.

1.2 Logging On

Your administrator has created your initial configuration so that you will be automatically logged on to your home extension. However, you may be required to log in for the following reasons:

Forced login - if your configuration does not allow automatic login to your home extension.

To use an extension other than your own (hot desking)

If you, or somebody else, has logged you out of your extension.

Notes

When hot desking, any short codes you have setup on your home extension will be passed to the extension you have logged on to.

Certain information such as speed-dialsand call log are telephone model dependent, and will not be passed to the new extension.

You will be able to hot desk to extensions on remote sites only if the Small Community Advanced Networking License is installed on that system.

To login to your home extension (forced login), enter *35*P#, where 'P' is your login code.

To login at another extension (hot desking), enter *35*N*P#, where 'N' is your home extension number and 'P' is your login code.

Notes

Your login code, if configured, will be supplied by your Administrator.

You have 4 attempts at logging on. If you fail to logon correctly, you will hear the busy tone. If you fail all 4 attempts to log on, you must wait 90 seconds before any login will be accepted, whether correct or not.

1.3 Logging Off

If you have been allocated a login code, you can log your phone off to prevent unauthorized use during an absence, or for privacy purposes.

Note

You can only log off if you have a been given a Login Code by your System Administrator.

If you are logging off from another extension, the system will log you back in at your home extension, unless the forcelogin option is set.

To log off the phone where you had logged on dial *36.

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Chapter 2.

Call Handling

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