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IP Office

2402/5402 Phone User Guide

15-601075Issue 05a - (16 July 2009)

© 2009 AVAYA All Rights Reserved.

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Contents

Contents

 

1. The Telephone

 

1.1

Call Appearance.....................................................................Keys

8

1.2

Logging On .....................................................................

9

1.3

Logging Off .....................................................................

9

1.4

No User .....................................................................

10

1.5

The Display.....................................................................

10

1.6

Personalized.....................................................................Ring

10

2.

Call Handling

 

2.1

Answering .....................................................................a Call

12

2.2

Making a Call.....................................................................

13

2.3

Clearing a .....................................................................Call

13

2.4

Conference.....................................................................

14

2.5

Transfer .....................................................................

14

2.6

Speaker .....................................................................

15

2.7

Redial .....................................................................

15

2.8 Mute .....................................................................

15

2.9

Hold .....................................................................

16

2.10 Messages.....................................................................

16

3.

System Features

 

3.1

Call Forwarding.....................................................................

18

3.2

Diverting Calls.....................................................................

19

3.3

Do Not Disturb.....................................................................

20

3.4 Voicemail .....................................................................

20

3.5

Private Call.....................................................................

21

3.6

Parking Calls.....................................................................

21

3.7

Default Feature.....................................................................Codes

22

Index ...............................................................................

23

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Chapter 1.

The Telephone

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The Telephone:

1. The Telephone

This guide covers the use of the 2402 and 5402 phones on IP Office. Both phones are similar, however the 5402 is only supported on the IP Office whereas the 2402 is supported on a range of Avaya phone systems.

1.Display, Call Appearance: Two Call Appearance Keys allow you to handle multiple calls. The display shows call information.

2.Message Lamp: This lamp is used as follows;

On (Continuous): There are new messages in your voicemail mailbox, or in another mailbox for which you have been configured to receive "Message Waiting Indication".

Flashing: The lamp also flashes when the phone receives a call.

3. MESSAGES: Access your voicemail mailbox.

4.Call Handling Buttons:

HOLD:

Red button used to place a call on hold.

TRANSFER:

Transfers a call to another phone.

CONFERENCE:

Sets up conference calls with more than one other person.

DROP:

Drops the current call or, if on a conference call, drops the last person to join the conference.

REDIAL:

Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on configuration via the Options menu.

5.Dial Pad: Standard12-buttonpad for dialling phone numbers.

6. Volume Controls: Adjusts the speaker ringer volume depending on which is currently in use.

7.Handset Socket: The socket for the handset cable can be found on the side of the phone.

8. MUTE: Turns the handset microphone on/off. When muted, the associated light is on and the caller cannot hear you.

9. Feature: The system administrator can configure a number of special features which are then accessed by pressing this key followed by any of the keys; 0 to 9, * or #.

10. SPEAKER: Pressing this key transfers the current call to the phone’s speaker. The adjacent lamp is lit when the speaker is in use. Note however that the phone has no microphone and the handset is muted when the speaker is being used, ie. This is a listen only mode. This button can be used to answer calls and to end calls being listened to on the speaker.

IP Office 4.1 and higher systems support a function called Group Listen. This function allows a call to be heard through the speaker while talking through the handset. Consult with your system administrator for more details.

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1.1 Call Appearance Keys

The main call handling screen contains two buttons set as 'Call Appearance' keys.

Having two Call Appearance keys is very useful. When holding a call, you can answer/make another call and then switch between calls, transfer or conference. If you are set to receive a call waiting indication, the waiting call is shown against the next call appearance key.

CAUTION

Although your system administrator can replace the Call Appearance Keys with other functions, this would severely restrict the use of features such as conference and transfer. It is for these reasons, that it is strongly recommended that all Call Appearance keys remain at their default settings.

Call Appearance Key Icons

The icons displayed against the Call Appearance Keys allow you to determine the status (for example, on HOLD) of each call.

Incoming Call:

A symbol next to a call appearance key indicates an incoming call. To answer the call and put any other current call on

hold, press /.

Connected:

A symbol next to a call appearance key indicates that it is the currently connected call. The caller's phone number (if available) is also shown.

On HOLD:

A symbol next to a call appearance key indicates a call on hold. To take the call off hold and put any other current call on hold, press the adjacent.

System Features

System Features can be set against dial pad digits by your system administrator and are accessed by pressing

Feature.

For Key and Lamp mode of operation these System Features must not be set against the Call Appearance keys. See the

CAUTION above.

Refer to overview of the feature key for details of System Features that can only be allocated to you by your system administrator and toSystem Features 18 for details of System Features thatyou can always access yourself by dialling short codes. For example; to listen to your voicemail messages, dial*17.

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The Telephone: Call Appearance Keys

1.2 Logging On

Your administrator has created your initial configuration so that you will be automatically logged on to your home

extension. However, you may be required to log in for the following reasons:

Forced login - if your configuration does not allow automatic login to your home extension.

To use an extension other than your own (hot desking)

If you, or somebody else, has logged you out of your extension.

Notes

When hot desking, any short codes you have setup on your home extension will be passed to the extension you have logged on to.

Certain information such as speed-dialsand call log are telephone model dependent, and will not be passed to the new extension.

You will be able to hot desk to extensions on remote sites only if the Small Community Advanced Networking License is installed on that system. Contact your Systems Administrator.

To login to your home extension (forced login), enter*35*P#, where'P' is your login code.

To login at another extension (hot desking), enter*35*N*P#, where'N' is your home extension number and'P' is

your login code.

Notes

Your login code, if configured, will be supplied by your Administrator.

You have 4 attempts at logging on. If you fail to logon correctly, the message "Invalid" will be shown on the main display and you will hear the busy tone. If you fail all 4 attempts to log on, you must wait 90 seconds before any login will be accepted, whether correct or not.

1.3 Logging Off

If you have been allocated a login code, you can log your phone off to prevent unauthorized use during an absence, or for privacy purposes.

If you are logging off from another extension, the system will log you back in at your home extension, unless the forcelogin option is set.

Caution

Call Log entries and certain Speed Dial settings will remain on the extension even once you are logged out.

To log off the phone where you had logged on dial*36.

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1.4 No User

The NoUser configuration will be used for extensions where the home user is not currently logged on for example:

The home user is logged on to another extension

Forced login is enabled

An extension set as NoUser will display the name "NoUser" and the home user extension number.

If required, and you have been allocated a login code, you can logon using your extension number and login code. (see Logging On 9 )

Note

Although internal and emergency calls may be made from an extension marked NoUser, normally calls cannot be received on that extension.

1.5 The Display

BPhone Locked:

Internal calls only.

DCall Forwarding On:

See Call Forwarding 18 .

GIn Group:

You can enable/disable group membership.

NDo Not Disturb On:

See Do Not Disturb 20 .

OOut of Hours:

This is displayed if one or more Hunt Groups is in "Out-of-Hours"mode.

PParked Calls:

Shows the number of parked calls.

TTwinned:

The phone is being used as the twin of another phone.

DISC Disconnected:

To end the call, press Spkr.

CONN Connected:

You are on a call.

CONF

CONFERENCE Call:

 

You are part of a conference call, displayed on the left hand side of the display. See Conference Calls

 

14

 

.

 

 

 

1.6 Personalized Ring

You can select one of 8 ring sounds for the phone. To do this, when the phone is idle, press the CONFERENCE button. The phone will ring. Press the button again until you hear the sound you want to use.

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Chapter 2.

Call Handling

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