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IP Office

Embedded Voicemail Installation Guide

15-601067Issue 4 (25 May 2006)

© 2006 Avaya Inc. All Rights Reserved.

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IP Office

Table Of Contents

 

Introduction ................................................................................................................................

5

About this Guide.......................................................................................................................................

5

IP Office Embedded Voicemail .................................................................................................

7

Overview ..................................................................................................................................................

7

What's New in IP Office 3.0 ......................................................................................................................

8

Embedded Voicemail Mailbox Features....................................................................................................

9

Languages Supported ............................................................................................................................

10

Upgrading to IP Office 3.0 ......................................................................................................................

10

Installing Embedded Voicemail ..............................................................................................

11

Overview ................................................................................................................................................

11

Setup Information ...................................................................................................................................

12

System Settings.................................................................................................................................

12

User Mailboxes ..................................................................................................................................

12

Hunt Group Mailboxes .......................................................................................................................

13

Auto Attendant Setup.........................................................................................................................

14

Time Profiles .................................................................................................................................

14

Menu Actions ................................................................................................................................

15

IP406 V2 Installation...............................................................................................................................

16

1. Requirements ................................................................................................................................

16

2. Install the Memory Expansion Card................................................................................................

16

3. System Configuration.....................................................................................................................

16

Small Office Embedded Voicemail Installation........................................................................................

17

1. Requirements ................................................................................................................................

17

2. Checking for Voice Compression Channels ...................................................................................

17

3. Install the Memory Expansion Card................................................................................................

17

4. System Configuration.....................................................................................................................

17

Configuring an IP Office for Embedded Voicemail ..................................................................................

18

Upgrading Prompts ................................................................................................................................

19

Prompt Source and Destination Location ...........................................................................................

19

Upgrading Prompts Using a Memory Card Reader ............................................................................

19

Upgrading Prompts Using TFTP File Transfer ...................................................................................

20

Monitoring Embedded Voicemail ............................................................................................................

21

User Mailbox Configuration ....................................................................................................

23

User Mailboxes.......................................................................................................................................

23

User Mailbox Configuration ....................................................................................................................

24

Hunt Group Mailbox Configuration ........................................................................................

25

Hunt Group Mailboxes............................................................................................................................

25

Hunt Group Mailbox Configuration..........................................................................................................

26

Message Waiting Indication....................................................................................................................

26

Hunt Group Mailbox Access ...................................................................................................................

27

Message Waiting Indication ...............................................................................................................

27

Short Code and DSS Key Access ......................................................................................................

27

Remote Access..................................................................................................................................

27

Auto Attendant Configuration.................................................................................................

29

Auto Attendant Overview........................................................................................................................

29

Example Auto Attendant Setup...............................................................................................................

30

Routing Incoming Calls to an Auto Attendant .........................................................................................

32

Transferring Calls to an Auto Attendant..................................................................................................

32

Using DSS Keys ................................................................................................................................

32

Using Phone Manager .......................................................................................................................

32

Using Short Codes.............................................................................................................................

33

Embedded Voicemail Installation Guide

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15-601067Issue 4 (25 May 2006)

Embedded Voicemail Installation Guide

Auto Attendant Remote Access..............................................................................................................

33

Changing Prompts and Prompt Short Codes..........................................................................................

34

Cascading Auto Attendants ....................................................................................................................

35

Miscellaneous ..........................................................................................................................

37

Short Codes ...........................................................................................................................................

37

Default Short Codes ......................................................................................................................

37

Adding Custom Short Codes .........................................................................................................

37

DSS Key Programming ..........................................................................................................................

38

Remote Access ......................................................................................................................................

40

Using a Short Code............................................................................................................................

40

Using an Auto Attendant ....................................................................................................................

40

Using an Incoming Call Route............................................................................................................

40

Backing Up and Restoring Messages.....................................................................................................

41

Loading Other Files onto the Memory Card ............................................................................................

42

Index..........................................................................................................................................

43

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Embedded Voicemail Installation Guide

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Introduction

About this Guide

This guide describes how to install and configure Embedded Voicemail. This guide is for Avaya professional services staff, business partners, and system integrators but can be used by anyone who has been trained to install or configure Embedded Voicemail. These instructions assume that you are familiar with IP Office Manager.

Further information about Avaya IP Office is available from www.avaya.com/support and also fromwww.avaya.com/ipoffice/knowledgebase.

Embedded Voicemail Installation Guide

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15-601067Issue 4 (25 May 2006)

Embedded Voicemail Installation Guide

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Embedded Voicemail Installation Guide

15-601067Issue 4 (25 May 2006)

IP Office